Paper jam locations ........................................................................................................................................... 80
Experiencing frequent or recurring paper jams? .......................................................................................... 81
Clear paper jams in the single-sheet slot (Tray 1) ....................................................................................... 83
Clear paper jams in Tray 2 ................................................................................................................................ 85
Clear paper jams in the rear door and the fuser area .................................................................................. 87
Clear paper jams in the duplexer (duplex models only) .............................................................................. 89
Clear paper jams in the output bin .................................................................................................................. 91
Improve print quality ............................................................................................................................................................. 93
Introduction ........................................................................................................................................................ 93
Update the printer rmware ............................................................................................................................ 94
Print from a dierent software program ....................................................................................................... 94
Check the paper-type setting for the print job ............................................................................................. 94
Check the paper type setting on the printer ............................................................................. 94
Check the paper type setting (Windows) .................................................................................. 94
Check the paper type setting (macOS) ...................................................................................... 94
Check toner-cartridge status ........................................................................................................................... 95
Step one: Print the supplies status page .................................................................................. 95
Step two: Check supplies status ................................................................................................. 95
Print a cleaning page ......................................................................................................................................... 96
Visually inspect the toner cartridge or cartridges ........................................................................................ 97
Check paper and the printing environment ................................................................................................... 97
Step one: Use paper that meets HP specications .................................................................. 97
Step two: Check the environment .............................................................................................. 97
Step three: Set the individual tray alignment ........................................................................... 98
Try a dierent print driver ................................................................................................................................ 99
Check the EconoMode settings ..................................................................................................................... 100
Adjust Print Density ........................................................................................................................................ 100
Calibrate the printer to align the colors ....................................................................................................... 101
Adjust color settings (Windows) ................................................................................................................... 102
Print and interpret the print quality page ................................................................................................... 102
Resolving print quality problems ...................................................................................................................................... 104
Introduction ...................................................................................................................................................... 104
Troubleshoot print quality problems ........................................................................................................... 104
Solve wired network problems .......................................................................................................................................... 112
Introduction ...................................................................................................................................................... 112
Poor physical connection ............................................................................................................................... 112
The computer is using the incorrect IP address for the printer ............................................................... 112
The computer is unable to communicate with the printer ....................................................................... 113
The printer is using incorrect link and duplex settings for the network ................................................. 113
New software programs might be causing compatibility problems ....................................................... 113
The computer or workstation might be set up incorrectly ....................................................................... 113
vi ENWW
