HP Web Jetadmin ................................................................................................................................................. 74
Software and firmware updates ......................................................................................................................... 75
6 Solve problems ........................................................................................................................................... 77
Customer support ................................................................................................................................................ 78
Control panel help system .................................................................................................................................. 79
Restore factory-set defaults ............................................................................................................................... 80
Introduction ....................................................................................................................................... 80
Restore factory settings from the product control panel ................................................................ 80
Restore factory settings from the HP Embedded Web Server (network-connected products
only) ................................................................................................................................................... 80
A “Cartridge is low” or “Cartridge is very low” message displays on the product control panel ...................... 81
Change the “Very Low” settings ....................................................................................................... 81
For products with fax capability ..................................................................................... 81
Order supplies ................................................................................................................................... 82
Product does not pick up paper or misfeeds ...................................................................................................... 83
Introduction ....................................................................................................................................... 83
The product does not pick up paper ................................................................................................. 83
The product picks up multiple sheets of paper ................................................................................ 83
Clear paper jams .................................................................................................................................................. 84
Introduction ....................................................................................................................................... 84
Jam locations .................................................................................................................................... 84
Auto-navigation for clearing jams .................................................................................................... 85
Experiencing frequent or recurring paper jams? .............................................................................. 85
Clear paper jams in Tray 1 ................................................................................................................. 86
Clear paper jams in Tray 2 ................................................................................................................. 88
Clear paper jams in the optional 550-sheet trays ............................................................................ 91
Clear paper jams in the right door and the fuser area ..................................................................... 94
Clear paper jams in the output bin .................................................................................................... 99
Improve print quality ......................................................................................................................................... 100
Introduction ..................................................................................................................................... 100
Print from a different software program ....................................................................................... 100
Check the paper-type setting for the print job ............................................................................... 100
Check the paper type setting (Windows) ..................................................................... 100
Check the paper type setting (OS X) ............................................................................. 101
Check toner-cartridge status .......................................................................................................... 101
Clean the product ............................................................................................................................ 101
Print a cleaning page .................................................................................................... 101
Visually inspect the toner cartridge ............................................................................................... 102
Check paper and the printing environment .................................................................................... 102
Step one: Use paper that meets HP specifications ...................................................... 102
vi ENWW
