Handleiding HP 17-x (pagina 18 van 70) (Engels)

655597

Verklein

Vergroot

Pagina terug

1/70

Pagina verder

User Guide

L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel, Celeron, and Pentium are trademarks of

Intel Corporation in the U.S. and other

countries. Windows is either a registered

trademark or trademark of Microsoft

Corporation in the United States and/or other

countries.

For DTS patents, see http://patents.dts.com.

Manufactured under license from DTS

Licensing Limited. DTS, the Symbol, & DTS and

the Symbol together are registered

trademarks, and DTS Studio Sound is a

trademark of DTS, Inc. © DTS, Inc. All Rights

Reserved .

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: April 2016

Document Part Number: 855104-001

Product notice

This guide describes features that are common

to most products. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time

for updates. Go to http://www.microsoft.com

for details.

To access the latest user guides or manuals for

your product, go to http://www.hp.com/

support, and select your country. Select Find

your product, and then follow the on-screen

instructions.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the

computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as

pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the

skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter

comply with the user-accessible surface temperature limits dened by the International Standard for Safety

of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Processor conguration setting (select products only)

IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron®

N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is

congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2

processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory

reset to restore the original settings.

vi Processor conguration setting (select products only)

Table of contents

1 Starting right ................................................................................................................................................ 1

Visit the HP Apps Store .......................................................................................................................................... 1

Best practices ......................................................................................................................................................... 1

More HP resources ................................................................................................................................................. 2

2 Getting to know your computer ...................................................................................................................... 4

Locating hardware ................................................................................................................................................. 4

Locating software .................................................................................................................................................. 4

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Display .................................................................................................................................................................... 8

Top .......................................................................................................................................................................... 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Button ................................................................................................................................................ 11

Keys ................................................................................................................................................... 12

Using the action keys ........................................................................................................................ 12

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 14

3 Connecting to a network .............................................................................................................................. 16

Connecting to a wireless network ....................................................................................................................... 16

Using the wireless controls ............................................................................................................... 16

Airplane mode key .......................................................................................................... 16

Operating system controls ............................................................................................. 16

Connecting to a WLAN ....................................................................................................................... 17

Using HP Mobile Broadband (select products only) .......................................................................... 17

Using GPS (select products only) ...................................................................................................... 18

Using Bluetooth wireless devices (select products only) ................................................................. 18

Connecting Bluetooth devices ........................................................................................ 18

Connecting to a wired network—LAN (select products only) ............................................................................. 19

Sharing data and drives and accessing software ................................................................................................ 19

4 Enjoying entertainment features .................................................................................................................. 20

Using a webcam (select products only) ............................................................................................................... 20

Using an integrated 3D camera (select products only) ....................................................................................... 20

vii

Using audio .......................................................................................................................................................... 20

Connecting speakers ......................................................................................................................... 20

Connecting headphones .................................................................................................................... 21

Connecting a microphone ................................................................................................................. 21

Connecting headsets ......................................................................................................................... 21

Using sound settings ......................................................................................................................... 21

Using video .......................................................................................................................................................... 22

Connecting video devices using an HDMI cable (select products only) ............................................ 22

Setting up HDMI audio .................................................................................................... 23

Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 23

Discovering and connecting to Intel WiDi certied displays (select Intel products only) ................ 23

5 Navigating the screen .................................................................................................................................. 24

Using TouchPad and touch screen gestures ........................................................................................................ 24

Tap ..................................................................................................................................................... 24

Two-nger pinch zoom ..................................................................................................................... 24

Two-nger scroll (TouchPad only) .................................................................................................... 25

Two-nger tap (TouchPad only) ........................................................................................................ 25

Four-nger tap (TouchPad only) ....................................................................................................... 25

Three-nger swipe (TouchPad only) ................................................................................................. 26

One-nger slide (touch screen only) ................................................................................................. 26

Using the keyboard and optional mouse ............................................................................................................. 26

Using the integrated numeric keypad ................................................................................................................. 27

6 Managing power .......................................................................................................................................... 28

Initiating and exiting Sleep and Hibernation ....................................................................................................... 28

Manually initiating and exiting Sleep ................................................................................................ 28

Manually initiating and exiting Hibernation (select products only) ................................................. 28

Setting password protection on wakeup (exiting Sleep or Hibernation) ......................................... 29

Using the power meter and power settings ........................................................................................................ 29

Running on battery power ................................................................................................................................... 30

User-replaceable battery .................................................................................................................. 30

Finding battery information .............................................................................................................. 32

Conserving battery power ................................................................................................................. 32

Identifying low battery levels ........................................................................................................... 33

Resolving a low battery level ............................................................................................................ 33

Resolving a low battery level when external power is available ................................... 33

Resolving a low battery level when no power source is available ................................. 33

Resolving a low battery level when the computer cannot exit Hibernation .................. 33

Storing a user-replaceable battery ................................................................................................... 33

Disposing of a user-replaceable battery .......................................................................................... 34

viii

Running on AC power ........................................................................................................................................... 34

Troubleshooting power problems ..................................................................................................... 35

Shutting down (turning o) the computer .......................................................................................................... 35

7 Maintaining your computer .......................................................................................................................... 37

Improving performance ....................................................................................................................................... 37

Using Disk Defragmenter .................................................................................................................. 37

Using Disk Cleanup ............................................................................................................................ 37

Using HP 3D DriveGuard (select products only) ................................................................................ 37

Identifying HP 3D DriveGuard status .............................................................................. 38

Updating programs and drivers .......................................................................................................................... 38

Cleaning your computer ...................................................................................................................................... 38

Cleaning procedures .......................................................................................................................... 38

Cleaning the display ........................................................................................................ 39

Cleaning the sides or cover ............................................................................................. 39

Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 39

Traveling with or shipping your computer .......................................................................................................... 39

8 Securing your computer and information ....................................................................................................... 41

Using passwords .................................................................................................................................................. 41

Setting Windows passwords ............................................................................................................. 41

Setting Setup Utility (BIOS) passwords ............................................................................................. 42

Using Windows Hello (select products only) ....................................................................................................... 42

Using Internet security software ......................................................................................................................... 42

Using antivirus software ................................................................................................................... 43

Using rewall software ..................................................................................................................... 43

Installing software updates ................................................................................................................................. 43

Using HP Touchpoint Manager (select products only) ........................................................................................ 44

Securing your wireless network .......................................................................................................................... 44

Backing up your software applications and information .................................................................................... 44

Using an optional security cable (select products only) ..................................................................................... 44

9 Using Setup Utility (BIOS) ............................................................................................................................. 45

Starting Setup Utility (BIOS) ................................................................................................................................ 45

Updating Setup Utility (BIOS) .............................................................................................................................. 45

Determining the BIOS version ........................................................................................................... 45

Downloading a BIOS update .............................................................................................................. 46

10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 47

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 47

11 Backing up, restoring, and recovering .......................................................................................................... 49

Creating recovery media and backups ................................................................................................................ 49

Creating HP Recovery media (select products only) ......................................................................... 49

Using Windows tools ........................................................................................................................................... 50

Restore and recovery ........................................................................................................................................... 51

Recovering using HP Recovery Manager ........................................................................................... 51

What you need to know before you get started ............................................................. 51

Using the HP Recovery partition (select products only) ................................................. 52

Using HP Recovery media to recover .............................................................................. 52

Changing the computer boot order ................................................................................ 53

Removing the HP Recovery partition (select products only) ......................................... 54

12 Specications ............................................................................................................................................ 55

Input power .......................................................................................................................................................... 55

Operating environment ....................................................................................................................................... 55

13 Electrostatic Discharge .............................................................................................................................. 56

14 Accessibility .............................................................................................................................................. 57

Supported assistive technologies ....................................................................................................................... 57

Contacting support .............................................................................................................................................. 57

Index ............................................................................................................................................................. 58

1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to

learn about best practices after you set up your computer, fun things to do with your computer, and where to

nd additional HP resources.

Visit the HP Apps Store

The HP Apps Store oers a wide choice of popular games, entertainment and music apps, productivity apps,

and apps exclusive to HP that you can download to the desktop. The selection is updated regularly and

includes regional content and country-specic oers. Be sure to check the HP Apps Store frequently for new

and updated features.

IMPORTANT: You must be connected to the Internet to access the HP Apps Store.

To view and download an app:

1. Select the Start button, and then select the Store app.

‒ or –

Select the Store icon next to the taskbar search box.

2. Select the app you want to download, and then follow the on-screen instructions. When the download is

complete, the app appears on the All apps screen.

Best practices

After you set up and register the computer, we recommend the following steps to get the most out of your

smart investment:

●

Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering

on page 49.

●

If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a

network on page 16.

●

Become familiar with the computer hardware and software. For more information, see Getting to know

your computer on page 4 and Enjoying entertainment features on page 20.

●

Update or purchase antivirus software. See Using antivirus software on page 43.

Visit the HP Apps Store 1

More HP resources

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions

●

Overview of computer setup and features

HP support

For HP support, go to http://www.hp.com/support.

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

Safety & Comfort Guide

To access this guide:

▲

Select the Start button, select All apps, select HP

Help and Support, and then select HP

Documentation.

‒ or –

▲

Select the Start button, select All apps, select HP,

and then select HP Documentation.

‒ or –

▲

Type support in the taskbar search box, and then

select the HP Support Assistant app. Select My PC,

select the Specications tab, and then select User

Guides.

‒ or –

▲

Click the question mark icon in the taskbar. Select My

PC, select the Specications tab, and then select

User Guides.

‒ or –

▲

Go to http://www.hp.com/ergo.

IMPORTANT: You must be connected to the Internet

to access the latest version of the user guide.

●

Proper workstation setup

●

Guidelines for posture and work habits that increase your comfort

and decrease your risk of injury

●

Electrical and mechanical safety information

Regulatory, Safety and Environmental Notices

To access this document:

▲

Select the Start button, select All apps, select HP

Help and Support, and then select HP

Documentation.

‒ or –

▲

Select the Start button, select All apps, select HP,

and then select HP Documentation.

‒ or –

▲

Type support in the taskbar search box, and then

select the HP Support Assistant app. Select My PC,

select the Specications tab, and then select User

Guides.

‒ or –

●

Important regulatory notices, including information about proper

battery disposal, if needed.

2 Chapter 1 Starting right

Resource Contents

▲

Click the question mark icon in the taskbar. Select My

PC, select the Specications tab, and then select

User Guides.

Limited Warranty*

To access this document:

▲

Select the Start button, select All apps, select HP

Help and Support, and then select HP

Documentation.

‒ or –

▲

Select the Start button, select All apps, select HP,

and then select HP Documentation.

‒ or –

▲

Type support in the taskbar search box, and then

select the HP Support Assistant app. Select My PC,

select the Specications tab, and then select User

Guides.

‒ or –

▲

Click the question mark icon in the taskbar. Select My

PC, select the Specications tab, and then select

User Guides.

‒ or –

▲

Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the Internet

to access the latest version of the user guide.

●

Specic warranty information about this computer

*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In

some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided

in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you

can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone

number, and postal address.

More HP resources 3

2 Getting to know your computer

Locating hardware

To nd out what hardware is installed on your computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc

(select products only).

Locating software

To nd out what software is installed on your computer:

▲

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

4 Chapter 2 Getting to know your computer

Right side

Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts o power to the display

and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard

drive.

NOTE: For information about HP 3D DriveGuard, see Using HP

3D DriveGuard (select products only) on page 37.

(3) Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory

card reader.

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(5) Optical drive Depending on your computer, reads an optical disc or reads and

writes to an optical disc.

NOTE: For disc compatibility information, type help in the

taskbar search box, select Help and Support, and then type

disc compatibility in the search box.

(6) Optical drive eject button Opens the optical drive.

(7) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or

stolen.

Right side 5

Left side

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter and battery light

●

White: The AC adapter is connected and the battery is fully

charged.

●

Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is

charging.

●

O: The battery is not charging.

(3) Vent Enables air ow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for

the internal fan to cycle on and o during routine operation.

(4) RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(5) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI)

device.

(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(7) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(8) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support

optional standalone microphones.

6 Chapter 2 Getting to know your computer

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, refer to the Regulatory,

Safety, and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and

Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left side 7

Display

Component Description

(1) WLAN antennas (1 or 2)* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Webcam light On: The webcam is in use.

(3) Webcam

‒ or –

3D camera (select products only)

Records video and captures photographs. Some products allow you

to video conference and chat online using streaming video.

To use a webcam (integrated camera):

▲

Type camera in the taskbar search box, and then select

Camera.

To use a 3D camera:

▲

See Using an integrated 3D camera (select products only)

on page 20.

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

8 Chapter 2 Getting to know your computer

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

NOTE: For more information, see Using TouchPad and touch

screen gestures on page 24.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 9

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

10 Chapter 2 Getting to know your computer

Button

Component Description

Power button

●

When the computer is o, press the button to turn on the

computer.

●

When the computer is on, press the button briey to initiate

Sleep.

●

When the computer is in the Sleep state, press the button

briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey

to exit Hibernation.

CAUTION: Pressing and holding down the power button results in

the loss of unsaved information.

If the computer has stopped responding and shutdown procedures

are ineective, press and hold the power button down for at least 5

seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲

Type power in the taskbar search box, and then select Power

and sleep settings.

‒ or –

Right-click the Start button, and then select Power Options.

Top 11

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes frequently used system functions when pressed in

combination with the esc key, action keys, or the spacebar.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external

numeric keypad.

Using the action keys

●

An action key performs an assigned function.

●

The icon on each action key illustrates the function for that key.

●

To use an action key, press and hold the key.

Icon

Description

Opens Help and Support, which provides tutorials, information about the Windows operating system and

your computer, answers to questions, and updates to your computer.

Help and Support also provides automated troubleshooting tools and access to support.

Decreases the screen brightness incrementally as long as you hold down the key.

12 Chapter 2 Getting to know your computer

Icon Description

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is

connected to the computer, repeatedly pressing this key alternates the screen image from the computer

display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on (select products only).

NOTE: To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Top 13

Bottom

Component Description

(1) Battery lock Locks the battery in the battery bay.

(2) Battery bay Holds the battery.

(3) Battery release latch Releases the battery.

(4) Speakers Produce sound.

Labels

The labels aixed to the computer provide information you may need when you troubleshoot system

problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you

will probably be asked for the serial number, and possibly for the product number or the model number.

Locate these numbers before you contact support.

14 Chapter 2 Getting to know your computer

Your service label will resemble one of the examples shown below. Refer to the illustration that most

closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Labels 15

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access

information from millions of websites using your computer and a wired or wireless network connection. This

chapter will help you get connected to that world.

Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:

●

WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi

networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,

restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your

computer communicates with a wireless router or a wireless access point.

●

HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network

(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone

towers) throughout large geographic areas, eectively providing coverage across entire states, regions,

or even countries.

●

Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device

communicates directly with other devices, and devices must be relatively close together—typically

within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, the Internet, and networking, see the Get started app.

▲

Select the Start button, and then select the Get started app.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:

●

Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane

mode key)

●

Operating system controls

Airplane mode key

The computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights.

All the wireless devices on your computer are enabled at the factory.

The wireless light indicates the overall power state of your wireless devices, not the status of individual

devices.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and

diagnose and repair network problems.

16 Chapter 3 Connecting to a network

To use operating system controls:

1. Type control panel in the taskbar search box, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

For more information, see the information provided in the Get started app.

▲

Select the Start button, and then select the Get started app.

Connecting to a WLAN

NOTE: When you are setting up Internet access in your home, you must establish an account with an

Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will

help set up the modem, install a network cable to connect your wireless router to the modem, and test the

Internet service.

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on.

2. Select the network status icon in the taskbar, and then connect to one of the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and

then select Next to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the

taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or

network. A list of options is displayed, allowing you to manually search for and connect to a network or

to create a new network connection.

3. Follow the on-screen instructions to complete the connection.

After the connection is made, select the network status icon at the far right of the taskbar, to verify the name

and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router

manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.

Using HP Mobile Broadband (select products only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,

when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,

or connect to your corporate network without the need for Wi-Fi hotspots.

You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband

service. The number may be printed on a label located on the bottom of your computer, inside the battery bay,

under the service door, or on the back of the display.

– or –

You can nd the number following these steps:

1. From the taskbar, select the network status icon.

2. Select View Connection Settings.

3. Under the Mobile broadband section, select the network status icon.

Connecting to a wireless network 17

Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card

contains basic information about you, such as a personal identication number (PIN), as well as network

information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may

be included with the HP Mobile Broadband documents provided with your computer, or the mobile network

operator may provide it separately from the computer.

For information about HP Mobile Broadband and how to activate service with a preferred mobile network

operator, see the HP Mobile Broadband information included with your computer.

Using GPS (select products only)

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,

speed, and direction information to GPS-equipped systems.

To enable GPS, make sure location is enabled under the Windows privacy setting.

1. Type location in the taskbar search box, and then select Location privacy settings.

2. Follow the on-screen instructions for using location settings.

For more information, see the Get started app.

▲

Select the Start button, and then select the Get started app.

Using Bluetooth wireless devices (select products only)

A Bluetooth device provides short-range wireless communications that replace the physical cable connections

that traditionally link electronic devices such as the following:

●

Computers (desktop, notebook)

●

Phones (cellular, cordless, smartphone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

●

External keyboard

Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices.

For information about conguring and using Bluetooth devices, see the Get started app.

▲

Select the Start button, and then select the Get started app.

Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

1. Type bluetooth in the taskbar search box, and then select Bluetooth settings.

2. Turn on Bluetooth, if it is not already turned on.

3. Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device requires verication, a pairing code is displayed. On the device you are adding, follow the

on-screen instructions to verify that the code on your device matches the pairing code. For more information,

refer to the documentation provided with the device.

NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some

devices may have additional requirements; refer to the documentation provided with the device.

18 Chapter 3 Connecting to a network

Connecting to a wired network—LAN (select products only)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of

working wirelessly), or if you want to connect to an existing network at your oice.

Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and a network jack or an optional docking

device or expansion port, if there is no RJ-45 jack on the computer.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Sharing data and drives and accessing software

When your computer is part of a network, you are not limited to using only the information that is stored in

your computer. Computers connected to the network can exchange software and data with each other.

For more information about sharing les, folders, or drives, see the information provided in the Get started

app.

▲

Select the Start button, and then select the Get started app.

NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared.

Connecting to a wired network—LAN (select products only) 19

4 Enjoying entertainment features

Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music,

and download and watch movies. Or, to make your computer an even more powerful entertainment center,

connect external devices like a monitor, projector, TV, speakers, or headphones.

Using a webcam (select products only)

Your computer has a webcam (integrated camera) that records video and captures photographs. Some

models allow you to video conference and chat online using streaming video.

▲

To access the camera, type camera in the taskbar search box, and then select Camera from the list of

applications.

Using an integrated 3D camera (select products only)

A 3D camera enables you to scan or capture 3D images or video. 3D apps for gaming, video chat, security, and

immersive collaboration are available to maximize your 3D camera experience.

●

To see what you can do with your 3D camera, type Intel RealSense Apps in the taskbar search

box, or click the icon on the desktop, to go to the Intel® RealSense™ Showcase to view and download 3D

apps.

●

To practice using your 3D camera, type Intel RealSense Training in the taskbar search box, or

click the icon on the desktop, to launch an introductory tutorial.

Using audio

On your computer, or on select products using an external optical drive, you can play music CDs, download

and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video

to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or

headphones.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out

(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect

high-denition speakers to the computer, see Setting up HDMI audio on page 23. Before connecting

speakers, lower the volume setting.

20 Chapter 4 Enjoying entertainment features

Connecting headphones

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental

Notices.

To access this document:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP

Documentation.

You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your

computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

Connecting a microphone

To record audio, connect a microphone to the audio-out (headphone)/audio-in (microphone) combo jack on

the computer. For best results when recording, speak directly into the microphone and record sound in a

setting free of background noise.

Connecting headsets

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental

Notices.

To access this document:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP

Documentation.

Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-

out (headphone)/audio-in (microphone) combo jack on your computer.

To connect wireless headsets to your computer, follow the device manufacturer's instructions.

Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

To view or change sound settings:

▲

Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,

and then select

Sound.

– or –

Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound.

Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another

provider. As a result, your computer may include advanced audio features that can be controlled through an

audio control panel specic to your audio system.

Use the audio control panel to view and control audio settings.

▲

Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,

and then select the audio control panel specic to your system.

– or –

Using audio 21

Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the

audio control panel specic to your system.

Using video

Your computer is a powerful video device that enables you to watch streaming video from your favorite

websites and download video and movies to watch on your computer when you are not connected to a

network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external

monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Follow the device manufacturer's instructions.

For information on using your video features, refer to HP Support Assistant.

Connecting video devices using an HDMI cable (select products only)

NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.

To see the computer screen image on a high-denition TV or monitor, connect the high-denition device

according to the following instructions:

1. Connect one end of the HDMI cable to the HDMI port on the computer.

2. Connect the other end of the cable to the high-denition TV or monitor.

3. Press f4 to alternate the computer screen image between 4 display states:

●

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external device.

●

Extend: View the screen image extended across both the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Each time you press f4, the display state changes.

22 Chapter 4 Enjoying entertainment features

NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of

the external device, as follows. Type control panel in the taskbar search box, select Control Panel,

select Appearance and Personalization. Under Display, select Adjust resolution.

Setting up HDMI audio

HDMI is the only video interface that supports high-denition video and audio. After you connect an HDMI TV

to the computer, you can then turn on HDMI audio by following these steps:

1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select

Playback devices.

2. On the Playback tab, select the name of the digital output device.

3. Click Set Default, and then click OK.

To return the audio stream to the computer speakers:

1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then click

Playback devices.

2. On the Playback tab, click Speakers.

3. Click Set Default, and then click OK.

Discovering and connecting to Miracast-compatible wireless displays (select

products only)

NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the

documentation that came with your TV or secondary display device.

To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow

the steps below.

To open Miracast:

▲

Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a

wireless display, and then follow the on-screen instructions.

Discovering and connecting to Intel WiDi certied displays (select Intel products

only)

Use Intel WiDi to wirelessly project individual les such as photos, music, or videos, or to duplicate your entire

computer screen to a TV or a secondary display device.

Intel WiDi, a premium Miracast solution, makes it easy and seamless to pair your secondary display device;

provides for full-screen duplication; and improves speed, quality, and scaling.

To connect to Intel WiDi certied displays:

▲

Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a

wireless display, and then follow the on-screen instructions.

To open Intel WiDi:

▲

Type Intel WiDi in the taskbar search box, and then click Intel WiDi.

Using video 23

5 Navigating the screen

You can navigate the computer screen in the following ways:

●

Use touch gestures directly on the computer screen (select products only)

●

Use touch gestures on the TouchPad

●

Use keyboard and optional mouse (mouse purchased separately)

●

Use an on-screen keyboard (select products only)

Using TouchPad and touch screen gestures

The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.

You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an

external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures

described in this chapter.

You can also customize gestures and view demonstrations of how they work. Type control panel in the

taskbar search box, select

Control Panel, and then select Hardware and Sound. Under Devices and Printers,

select Mouse.

NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen (select products only).

Tap

Use the tap/double-tap gesture to select or open an item on the screen.

●

Point to an item on the screen, and then tap one nger on the TouchPad zone or touch screen to select

the item. Double-tap an item to open it.

Two-nger pinch zoom

Use the two-nger pinch zoom to zoom out or in on images or text.

●

Zoom out by placing two ngers apart on the TouchPad zone or touch screen and then moving your

ngers together.

●

Zoom in by placing two ngers together on the TouchPad zone or touch screen and then moving your

ngers apart.

24 Chapter 5 Navigating the screen

Two-nger scroll (TouchPad only)

Use the two-nger scroll to move up, down, or sideways on a page or image.

●

Place two ngers slightly apart on the TouchPad zone and then drag them up, down, left, or right.

Two-nger tap (TouchPad only)

Use the two-nger tap to open the menu for an object on the screen.

NOTE: The two-nger tap performs the same function as right-clicking with the mouse.

●

Tap two ngers on the TouchPad zone to open the options menu for the selected object.

Four-nger tap (TouchPad only)

Use the four-nger tap to open the action center.

●

Tap four ngers on the Touchpad to open the action center and view current settings and notications.

Using TouchPad and touch screen gestures 25

Three-nger swipe (TouchPad only)

Use the three-nger swipe to view open windows and to switch between open windows and the desktop.

●

Swipe 3 ngers away from you to see all open windows.

●

Swipe 3 ngers toward you to show the desktop.

●

Swipe 3 ngers left or right to switch between open windows.

One-nger slide (touch screen only)

Use the one-nger slide to pan or scroll through lists and pages, or to move an object.

●

To scroll across the screen, lightly slide one nger across the screen in the direction you want to move.

●

To move an object, press and hold your nger on an object, and then drag your nger to move the object.

Using the keyboard and optional mouse

The keyboard and optional mouse allow you to type, select items, scroll and to perform the same functions as

you do using touch gestures. The keyboard also allows you to use action keys and key combinations to

perform specic functions.

26 Chapter 5 Navigating the screen

NOTE: Depending on the country or region, your keyboard may have dierent keys and keyboard functions

than those discussed in this section.

Using the integrated numeric keypad

The computer includes an integrated numeric keypad, and it also supports an optional external numeric

keypad or an optional external keyboard that includes a numeric keypad. For more details about the

integrated numeric keypad, see Keys on page 12.

Component Description

num lock key Controls the function of the integrated numeric keypad. Press the key

to alternate between the standard numeric function found on an

external keypad (this function is turned on at the factory) and the

navigational function (indicated by the directional arrows on the keys).

NOTE: The keypad function that is active when the computer is

turned o, is reinstated when the computer is turned back on.

Integrated numeric keypad Set at the factory to function like an external numeric keypad. To

alternate between this numeric function and the navigational function

(indicated by the directional arrow keys), press the num lock key.

Using the integrated numeric keypad 27

6 Managing power

Your computer can operate on either battery power or external power. When the computer is running on

battery power only and an AC power source is not available to charge the battery, it is important to monitor

and conserve the battery charge.

Initiating and exiting Sleep and Hibernation

CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an

unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you

always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

This practice is particularly important when you travel with your computer.

Windows has two power-saving states, Sleep and Hibernation.

●

Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to

memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more

information, see Manually initiating and exiting Sleep on page 28.

●

Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level. In the

Hibernation state, your work is saved to a hibernation le and the computer powers down. You can also

initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation

(select products only) on page 28.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback

functionality, or loss of information, do not initiate the Sleep state while reading from or writing to a disc or

an external media card.

Manually initiating and exiting Sleep

You can initiate Sleep in any of the following ways:

●

Close the display.

●

Select the Start button, select the Power icon, and then select Sleep.

You can exit Sleep in any of the following ways:

●

Briey press the power button.

●

If the computer is closed, raise the display.

●

Press a key on the keyboard.

●

Tap the TouchPad.

When the computer exits Sleep, the power lights turn on and your work returns to the screen.

NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password

before your work returns to the screen.

Manually initiating and exiting Hibernation (select products only)

You can enable user-initiated Hibernation and change other power settings and timeouts using Power

Options.

28 Chapter 6 Managing power

1. Type power options in the taskbar search box, and then select Power Options.

‒ or –

Right-click the Power meter icon , and then select Power Options.

2. In the left pane, select Choose what the power button does.

3. Select Change Settings that are currently unavailable, and then, in the When I press the power button

area, select Hibernate.

– or –

Under Shutdown settings, select the Hibernate box to show the Hibernate option in the Power menu.

4. Select Save changes.

To exit Hibernation:

▲

Briey press the power button.

When the computer exits Hibernation, the power lights turn on and your work returns to the screen.

NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows

password before your work returns to the screen.

Setting password protection on wakeup (exiting Sleep or Hibernation)

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these

steps:

1. Type power options in the taskbar search box, and then select Power Options.

‒ or –

Right-click the Power meter icon , and then select Power Options.

2. In the left pane, select Require a password on wakeup.

3. Select Change Settings that are currently unavailable.

4. Select Require a password (recommended).

NOTE: To create a user account password or change your current user account password, select Create

or change your user account password, and then follow the on-screen instructions. If you do not need

to create or change a user account password, go to step 5.

5. Select Save changes.

Using the power meter and power settings

The power meter is located on the Windows taskbar. The power meter allows you to quickly access power

settings and view the remaining battery charge.

Using the power meter and power settings 29

●

To view the percentage of remaining battery charge and the current power plan, place the mouse

pointer over the power meter icon .

●

To use Power Options, right–click the power meter icon , and then select an item from the list. You

can also type power options in the task bar search box, and then select Power Options.

Dierent power meter icons indicate whether the computer is running on battery or external power. Placing

the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

Running on battery power

When a charged battery is in the computer and the computer is not plugged into external power, the computer

runs on battery power. When the computer is o and unplugged from external power, the battery in the

computer slowly discharges. The computer displays a message when the battery reaches a low or critical

battery level.

Computer battery life varies, depending on power management settings, programs running on the computer,

screen brightness, external devices connected to the computer, and other factors.

User-replaceable battery

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the

computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause

loss of information. To prevent loss of information, save your work or shut down the computer through

Windows before removing the battery.

To remove the user-replaceable battery, refer to the steps and illustration that most closely match your

computer:

1. Turn the computer upside down on a at surface with the battery facing toward you.

2. Slide the battery release latch (1) to release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Remove the battery (2) from the computer.

‒ or –

30 Chapter 6 Managing power

1. Turn the computer upside down on a at surface with the battery facing toward you.

2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to

release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Remove the battery (3) from the computer.

‒ or –

1. Turn the computer upside down on a at surface with the battery facing toward you.

2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to

release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Pivot the battery (3) upward, and then remove the battery (4) from the computer.

Running on battery power 31

‒ or –

1. Turn the computer upside down on a at surface.

2. Slide the battery release latch (1) to release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Pivot the battery upward (2), and then remove the battery (3) from the computer.

Finding battery information

To access battery information:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery

Check indicates that your battery should be replaced, contact support.

HP Support Assistant provides the following tools and information about the battery:

●

HP Battery Check

●

Information about battery types, specications, life cycles, and capacity

Conserving battery power

To conserve battery power and maximize battery life:

●

Lower the brightness of the display.

●

Select the Power saver setting in Power Options.

●

If the computer will be unused and unplugged from external power for more than 2 weeks, remove the

user-replaceable battery from the computer and store it separately in a cool, dry place.

●

Turn o wireless devices when you are not using them.

●

Disconnect unused external devices that are not plugged into an external power source, such as an

external hard drive connected to a USB port.

32 Chapter 6 Managing power

●

Stop, disable, or remove any external media cards that you are not using.

●

Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the

following behavior occurs:

●

The battery light (select products only) indicates a low or critical battery level.

– or –

●

The power meter icon shows a low or critical battery notication.

NOTE: For additional information about the power meter, see Using the power meter and power

settings on page 29.

The computer takes the following actions for a critical battery level:

●

If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briey in

the Sleep state and then shuts down and loses any unsaved information.

●

If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates

Hibernation.

Resolving a low battery level

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power:

●

AC adapter

●

Optional docking or expansion device

●

Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

1. Replace a discharged user-replaceable battery (select products only) with a charged battery, or connect

the AC adapter to the computer and to external power.

2. Exit Hibernation by pressing the power button.

Storing a user-replaceable battery

CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended

periods of time.

If a computer will be unused and unplugged from external power for more than 2 weeks, remove the battery

and store it separately in a cool, dry place to prolong the battery charge.

A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge the

battery before returning it to storage.

Running on battery power 33

Disposing of a user-replaceable battery

WARNING! To reduce the risk of re or burns, do not disassemble, crush, or puncture; do not short external

contacts; do not dispose of in re or water.

See the Regulatory, Safety and Environmental Notices for proper battery disposal.

To access this document:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP

Documentation.

‒ or –

Click the question mark icon in the taskbar.

Running on AC power

For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer

box.

The computer does not use battery power when the computer is connected to AC power with an approved AC

adapter or an optional docking/expansion device.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

Connect the computer to AC power under any of the following conditions:

WARNING! Do not charge the computer battery while you are aboard aircraft.

●

When charging or calibrating a battery

●

When installing or modifying system software

●

When writing information to a disc (select products only)

●

When running Disk Defragmenter on computers with internal hard drives

●

When performing a backup or recovery

When you connect the computer to AC power:

●

The battery begins to charge.

●

The screen brightness increases.

●

The power meter icon changes appearance.

When you disconnect AC power:

●

The computer switches to battery power.

●

The screen brightness automatically decreases to save battery life.

●

The power meter icon changes appearance.

34 Chapter 6 Managing power

Troubleshooting power problems

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:

●

The computer does not turn on.

●

The display does not turn on.

●

The power lights do not turn on.

To test the AC adapter:

1. Shut down the computer.

2. Connect the AC adapter to the computer and to the power cord, and then plug the power cord into an AC

outlet.

3. Turn on the computer.

●

If the power lights turn on, the AC adapter is working properly.

●

If the power lights remain o, check the connection from the AC adapter to the computer and the

connection from the power cord to the AC outlet to be sure that the connections are secure.

●

If the connections are secure and the power lights remain o, the AC adapter is not functioning and

should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

Shutting down (turning o) the computer

CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before

shutting down the computer.

The Shut down command closes all open programs, including the operating system, and then turns o the

display and computer.

Shut down the computer under any of the following conditions:

●

When you need to replace the battery or access components inside the computer

●

When you are connecting an external hardware device that does not connect to a USB or video port

●

When the computer will be unused and disconnected from external power for an extended period

Although you can turn o the computer with the power button, the recommended procedure is to use the

Windows Shut down command.

NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey

pressing the power button.

1. Save your work and close all open programs.

2. Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the

following emergency procedures in the sequence provided:

●

Press ctrl+alt+delete, select the Power icon, and then select Shut down.

●

Press and hold the power button for at least 5 seconds.

Shutting down (turning o) the computer 35

●

Disconnect the computer from external power.

●

On products with a user-replaceable battery, remove the battery.

36 Chapter 6 Managing power

7 Maintaining your computer

It is important to perform regular maintenance to keep your computer in optimal condition. This chapter

explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating

programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance

You can improve the performance of your computer by performing regular maintenance tasks with tools such

as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. Type defragment in the taskbar search box, and then select Defragment and optimize your drives.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space

and help the computer run more eiciently.

To run Disk Cleanup:

1. Type disk in the taskbar search box, and then select Free up disk space by deleting unnecessary les

or Uninstall apps to free up disk space.

2. Follow the on-screen instructions.

Using HP 3D DriveGuard (select products only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the

following conditions:

●

You drop the computer.

●

You move the computer with the display closed while the computer is running on battery power.

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal

operation.

NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional

docking device or connected to a USB port is not protected by HP 3D DriveGuard.

Improving performance 37

NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these

drives.

For more information, see the HP 3D DriveGuard software Help.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or

the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is

currently protected or whether it is parked, view the icon on the Windows desktop in the notication area, at

the far right of the taskbar.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues

and bring new features and options to your computer. For example, older graphics components might not

work well with the most recent gaming software. Without the latest driver, you would not be getting the most

out of your equipment.

Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,

If you would like to update your programs and drivers, follow these instructions:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

- or -

Click the question mark icon in the taskbar.

2. Select My PC, select the Updates tab, and then select Check for updates and messages.

3. Follow the on-screen instructions.

Cleaning your computer

Use the following products to safely clean your computer:

●

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable

wipes, which come in a variety of brands)

●

Alcohol-free glass-cleaning uid

●

Solution of water and mild soap

●

Dry microber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure

that a cleaning product is safe for your computer, check the product contents to make sure that ingredients

such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the

product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning

agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

38 Chapter 7 Maintaining your computer

WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer

while it is on.

1. Turn o the computer.

2. Disconnect AC power.

3. Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on

any computer surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that

a display is dry before you close the computer.

Cleaning the sides or cover

To clean the sides or cover, use a soft microber cloth or chamois moistened with one of the cleaning

solutions listed previously, or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.

Cleaning the TouchPad, keyboard, or mouse (select products only)

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum

cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard

surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.

●

To clean the TouchPad, keyboard, or mouse, use a soft microber cloth or a chamois moistened with one

of the cleaning solutions listed previously or use an acceptable disposable wipe.

●

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of

compressed air with a straw extension.

Traveling with or shipping your computer

If you have to travel with or ship your computer, follow these tips to keep your equipment safe.

●

Prepare the computer for traveling or shipping:

◦

Back up your information to an external drive.

◦

Remove all discs and all external media cards, such as memory cards.

◦

Turn o and then disconnect all external devices.

◦

Shut down the computer.

●

Take along a backup of your information. Keep the backup separate from the computer.

●

When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your

luggage.

CAUTION: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include

airport walk-through devices and security wands. Airport conveyer belts and similar security devices

that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

Traveling with or shipping your computer 39

●

If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when

you are allowed to use your computer. In-ight computer use is at the discretion of the airline.

●

If you are shipping the computer or a drive, use suitable protective packaging and label the package

“FRAGILE.”

●

The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard

aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that

applies to the use of a wireless device in your computer, ask for authorization to use your computer

before you turn it on.

●

If you are traveling internationally, follow these suggestions:

◦

Check the computer-related customs regulations for each country or region on your itinerary.

◦

Check the power cord and adapter requirements for each location in which you plan to use the

computer. Voltage, frequency, and plug congurations vary.

WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt

to power the computer with a voltage converter kit sold for appliances.

40 Chapter 7 Maintaining your computer

8 Securing your computer and information

Computer security is essential for protecting the condentiality, integrity, and availability of your information.

Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility

(BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses,

worms, and other types of malicious code.

IMPORTANT: Some security features listed in this chapter may not be available on your computer.

Using passwords

A password is a group of characters that you choose to secure your computer information and to protect

online transactions. Several types of passwords can be set. For example, when you set up your computer for

the rst time, you were asked to create a user password to secure your computer. Additional passwords can

be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer.

You may nd it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security

feature.

To create and save passwords, use the following tips:

●

To reduce the risk of being locked out of the computer, record each password and store it in a secure

place away from the computer. Do not store passwords in a le on the computer.

●

When creating passwords, follow requirements set by the program.

●

Change your passwords at least every 3 months.

●

An ideal password is long and has letters, punctuation, symbols, and numbers.

●

Before you send your computer for service, back up your les, delete condential les, and then remove

all password settings.

For additional information about Windows passwords, such as screen-saver passwords:

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

Setting Windows passwords

Password Function

User password Protects access to a Windows user account.

Administrator password Protects administrator-level access to computer contents.

NOTE: This password cannot be used to access Setup Utility

(BIOS) contents.

Using passwords 41

Setting Setup Utility (BIOS) passwords

Password Function

Administrator password

●

Must be entered each time you access Setup Utility (BIOS).

●

If you forget your administrator password, you cannot

access Setup Utility (BIOS).

Power-on password

●

Must be entered each time you turn on or restart the

computer.

●

If you forget your power-on password, you cannot turn on or

restart the computer.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

NOTE: To start Setup Utility, your computer must be in notebook mode and you must use the keyboard

attached to your notebook. The on-screen keyboard, which displays in tablet mode, cannot access Setup

Utility.

1. Start Setup Utility (BIOS):

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc, and then press f10.

●

Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Tap f10.

2. Select Security, and then follow the on-screen instructions.

Your changes take eect when the computer restarts.

Using Windows Hello (select products only)

On products equipped with a ngerprint reader or an infrared camera, you can use Windows Hello to sign in by

swiping your nger or looking at the camera.

To set up Windows Hello, follow these steps:

1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.

2. Under Windows Hello, follow the on-screen instructions to add both a password and a 4-digit PIN, and

then enroll your ngerprint or facial ID.

Using Internet security software

When you use your computer to access email, a network, or the Internet, you potentially expose your

computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet

42 Chapter 8 Securing your computer and information

security software that includes antivirus and rewall features may be preinstalled on your computer as a trial

oer. To provide ongoing protection against newly discovered viruses and other security risks, security

software must be kept up to date. It is strongly recommended that you upgrade the security software trial

oer or purchase the software of your choice in order to fully protect your computer.

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function

abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage

they have caused.

To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.

An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the

antivirus program of your choice in order to fully protect your computer.

For more information about computer viruses, type support in the taskbar search box, and then select the

HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

Using rewall software

Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be software you

install on your computer and/or network, or it can be a combination of both hardware and software.

There are two types of rewalls to consider:

●

Host-based rewalls—Software that protects only the computer it is installed on.

●

Network-based rewalls—Installed between your DSL or cable modem and your home network to

protect all the computers on the network.

When a rewall is installed on a system, all data sent to and from the system is monitored and compared with

a set of user-dened security criteria. Any data that does not meet those criteria is blocked.

Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to correct

security problems and improve software performance.

CAUTION: Microsoft sends out alerts regarding Windows updates, which may include security updates. To

protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon

as you receive an alert.

You can install these updates automatically.

To view or change the settings:

1. Select the Start button, select Settings, and then select Update & Security.

2. Select Windows Update, and then follow the on-screen instructions.

3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen

instructions.

Installing software updates 43

Using HP Touchpoint Manager (select products only)

HP Touchpoint Manager is a cloud-based IT solution that enables businesses to eectively manage and

secure their company assets. HP Touchpoint Manager helps protect devices against malware and other

attacks, monitors device health, and enables you to reduce time spent solving end-user device and security

issues. You can quickly download and install the software, which is highly cost eective relative to traditional

in-house solutions.

Securing your wireless network

When you set up a WLAN or access an existing WLAN, always enable security features to protect your network

from unauthorized access. WLANs in public areas (hotspots) like coee shops and airports may not provide

any security.

Backing up your software applications and information

Regularly back up your software applications and information to protect them from being permanently lost or

damaged through a virus attack or a software or hardware failure.

Using an optional security cable (select products only)

A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer

from being mishandled or stolen. To connect a security cable to your computer, follow the device

manufacturer's instructions.

44 Chapter 8 Securing your computer and information

9 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output

devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)

includes settings for the types of devices installed, the startup sequence of the computer, and the amount of

system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing

and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 45).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 46.

Starting Setup Utility (BIOS) 45

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do

not download or install a BIOS update while the computer is running on battery power, docked in an optional

docking device, or connected to an optional power source. During the download and installation, follow these

instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or

other identier. You may need this information to locate the update later, after it has been

downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.

You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is

complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

46 Chapter 9 Using Setup Utility (BIOS)

10 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic

tests to determine whether the computer hardware is functioning properly. The tool runs outside the

operating system so that it can isolate hardware failures from issues that are caused by the operating system

or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated. This ID code can then be provided to support to help determine how to correct

the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 47.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe

les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 47

3. Use the categories listed to nd your product.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

48 Chapter 10 Using HP PC Hardware Diagnostics (UEFI)

11 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard

procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose

the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This

step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall

the original operating system in cases where the hard drive is corrupted or has been replaced. For

information on creating recovery media, see Creating HP Recovery media (select products only)

on page 49. For information on the recovery options that are available using the recovery media, see

Using Windows tools on page 50.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 51.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,

select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery

media for your system from support. See the Worldwide Telephone Numbers booklet included with the

computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,

select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 49

You can use Windows tools to create system restore points and create backups of personal information,

see Using Windows tools on page 50.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery

Manager to create recovery media after you successfully set up the computer. HP Recovery media can be

used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the

original operating system and software programs that were installed at the factory and then congures

the settings for the programs. HP Recovery media can also be used to customize the system or restore

the factory image if you replace the hard drive.

◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep

them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for

the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and

you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use

rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)

discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-

quality blank USB ash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you

would like to create DVD recovery media, you can use an external optical drive (purchased

separately) to create recovery discs. If you use an external optical drive, it must be connected

directly to a USB port on the computer; the drive cannot be connected to a USB port on an external

device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs

for your computer from HP. See the Worldwide Telephone Numbers booklet included with the

computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.

HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery

Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 51.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows

tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲

Select the Start button, and then select the Get started app.

50 Chapter 11 Backing up, restoring, and recovering

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation

and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the

computer to its original state. For more information see the Get started app.

▲

Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or

applications option (select products only) of HP Recovery Manager to reinstall the individual application

or driver.

▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers

and/or applications

, and then follow the on-screen instructions.

●

If you want to recover the Windows partition to original factory content, you can choose the System

Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.

For more information, see Recovering using HP Recovery Manager on page 51. If you have not already

created recovery media, see Creating HP Recovery media (select products only) on page 49.

●

On select products, if you want to recover the computer's original factory partition and content, or if you

have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more

information, see Recovering using HP Recovery Manager on page 51.

●

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP

Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 54.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the

HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery

partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 49.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not

provided with this computer, you must either download the software from the manufacturer's website or

reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created

recovery media, see Creating HP Recovery media (select products only) on page 49.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not

already created recovery media, see Creating HP Recovery media (select products only) on page 49.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not

work, you can obtain recovery media for your system from support. See the Worldwide Telephone

Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 51

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen

instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the

programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the

hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that

was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a

recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and

hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does

not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 53.

3. Follow the on-screen instructions.

52 Chapter 11 Backing up, restoring, and recovering

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is

the order of devices listed in BIOS where the computer looks for startup information. You can change the

selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before

beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Restore and recovery 53

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,

create HP Recovery media; see Creating HP Recovery media (select products only) on page 49.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

54 Chapter 11 Backing up, restoring, and recovering

12 Specications

Input power

The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power

source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC

power source, it should be powered only with an AC adapter or a DC power source that is supplied and

approved by HP for use with this computer.

The computer can operate on DC power within the following specications. Operating voltage and current

varies by platform. The voltage and current for your computer is located on the regulatory label.

Input power Rating

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

DC plug of external HP power supply (select

products only)

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding

240 V rms.

Operating environment

Factor Metric U.S

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

Input power 55

13 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example,

the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from ngers or other electrostatic conductors may damage electronic

components.

To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

●

If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly

grounded.

●

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

Before handling components, discharge static electricity by touching an unpainted metal surface.

●

If you remove a component, place it in an electrostatic-safe container.

56 Chapter 13 Electrostatic Discharge

14 Accessibility

HP designs, produces, and markets products and services that can be used by everyone, including people with

disabilities, either on a stand-alone basis or with appropriate assistive devices.

Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be congured to work

with additional assistive technologies. Use the Search feature on your device to locate more information

about assistive features.

NOTE: For additional information about a particular assistive technology product, contact customer support

for that product.

Contacting support

We are constantly rening the accessibility of our products and services and welcome feedback from users. If

you have an issue with a product or would like to tell us about accessibility features that have helped you,

please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain

Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical

support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m.

North American Mountain Time.

NOTE: Support is in English only.

Supported assistive technologies 57

Index

Symbols/Numerics

3D camera

using 20

3D camera, identifying 8

AC adapter and battery 6

AC adapter, testing 35

accessibility 57

action keys 12

airplane mode 16

airplane mode key 13, 16

antivirus software, using 43

Audio 21

audio-out (headphone)/audio-in

(microphone) jack, identifying 6

backing up software and

information 44

backups 49

battery

conserving power 32

discharging 32

disposing 34

nding information 32

low battery levels 33

resolving low battery level 33

storing 33

user-replaceable 30

battery cover, identifying 14

battery information, nding 32

battery lock, identifying 14

battery power 30

battery release latch 14

battery temperature 33

best practices 1

BIOS

determining version 45

downloading an update 46

starting the Setup Utility 45

updating 45

Bluetooth device 16, 18

Bluetooth label 15

boot order

changing 53

bottom 15

buttons

left TouchPad 9

optical drive eject 5

power 11

right TouchPad 9

caps lock light, identifying 10

caring for your computer 38

cleaning your computer 38

components

bottom 14

display 8

left side 6

right side 5

top 9

computer, traveling 33

connecting to a WLAN 17

connector, power 6

corporate WLAN connection 17

critical battery level 33

Disk Cleanup software 37

Disk Defragmenter software 37

drive light 5

electrostatic discharge 56

esc key, identifying 12

external AC power, using 34

ngerprints, registering 42

rewall software 43

fn key, identifying 12

four-nger tap TouchPad gesture

GPS 18

HDMI port

connecting 22

identifying 6

HDMI, conguring audio 23

headphones, connecting 21

headsets, connecting 21

Hibernation

exiting 28

initiated during critical battery

level

initiating 28

high-denition devices, connecting

22, 23

HP 3D DriveGuard 37

HP Apps Store, visiting 1

HP Mobile Broadband

activating 17

IMEI number 17

MEID number 17

HP PC Hardware Diagnostics (UEFI)

using 47

HP Recovery Manager

correcting boot problems 53

starting 52

HP Recovery media

creating 49

recovery 52

HP Recovery partition

recovery 52

removing 54

HP resources 2

HP Touchpoint Manager 44

IMEI number 17

initiating Sleep and Hibernation 28

input power 55

installing

optional security cable 44

integrated numeric keypad,

identifying 12, 27

internal microphone, identifying 8

Internet security software, using 42

58 Index

jacks

audio-out (headphone)/audio-in

(microphone) 6

network 6

RJ-45 (network) 6

keyboard and optional mouse

using 26

keys

action 12

airplane mode 13

esc 12

fn 12

Windows 12

labels

Bluetooth 15

regulatory 15

serial number 14

service 14

wireless certication 15

WLAN 15

latch, battery release 14

lights

AC adapter and battery light 6

caps lock 10

drive 5

mute 10

power 5

RJ-45 (network) status 6

locating information

hardware 4

software 4

low battery level 33

maintenance

Disk Cleanup 37

Disk Defragmenter 37

HP 3D DriveGuard 37

updating programs and drivers

managing power 28

MEID number 17

memory card reader, identifying 5

memory card, identifying 5

microphone, connecting 21

minimized image recovery 52

minimized image, creating 51

Miracast 23

mobile broadband

activating 17

IMEI number 17

MEID number 17

mute light, identifying 10

network jack, identifying 6

num lock key, identifying 27

one-nger slide touch screen

gesture 26

operating environment 55

optical drive eject button 5

optical drive, identifying 5

original system recovery 51

passwords

Setup Utility (BIOS) 42

Windows 41

ports

HDMI 6, 22

Miracast 23

USB 2.0 5, 6

USB 3.0 6

power

AC 34

battery 30

power button, identifying 11

power connector, identifying 6

power lights, identifying 5

power meter, using 29

power settings, using 29

product name and number,

computer 14

public WLAN connection 17

recover

options 51

recovery

discs 50, 52

HP Recovery Manager 51

media 52

starting 52

supported discs 50

system 51

USB ash drive 52

using HP Recovery media 50

recovery media

creating 49

creating using HP Recovery

Manager 50

recovery partition

removing 54

regulatory information

regulatory label 15

wireless certication labels 15

RJ-45 (network) jack, identifying 6

RJ-45 (network) status lights,

identifying 6

security cable slot, identifying 5

security cable, installing 44

serial number 14

serial number, computer 14

service labels, locating 14

setting password protection on

wakeup 29

Setup Utility (BIOS) passwords 42

shipping the computer 39

shutdown 35

Sleep

exiting 28

initiating 28

Sleep and Hibernation

initiating 28

slots

memory card reader 5

security cable 5

software

Disk Cleanup 37

Disk Defragmenter 37

HP 3D DriveGuard 37

software updates, installing 43

sound settings, using 21

speakers

connecting 20

speakers, identifying 14

storing a battery 33

supported discs, recovery 50

system recovery 51

system restore point

creating 50

system restore point, creating 49

Index 59

tap TouchPad and touch screen

gesture 24

temperature 33

testing an AC adapter 35

three-nger swipe TouchPad

gesture 26

touch screen gestures

one-nger slide 26

TouchPad

buttons 9

using 24

TouchPad and touch screen gestures

tap 24

two-nger pinch zoom 24

TouchPad gestures

four-nger tap 25

three-nger swipe 26

two-nger scroll 25

two-nger tap 25

TouchPad zone, identifying 9

traveling with the computer 15, 33,

turning o the computer 35

two-nger pinch zoom TouchPad and

touch screen gesture 24

two-nger scroll TouchPad gesture

two-nger tap TouchPad gesture 25

unresponsive system 35

updating programs and drivers 38

USB 2.0 port, identifying 5, 6

USB 3.0 port, identifying 6

using external AC power 34

using passwords 41

using power meter settings 29

using power settings 29

using sound settings 21

using the integrated numeric

keypad 27

using the keyboard and optional

mouse 26

using the TouchPad 24

vents, identifying 6

video 22

webcam

identifying 8

using 20

webcam light, identifying 8

Windows

system restore point 49, 50

Windows Hello

using 42

Windows key, identifying 12

Windows passwords 41

Windows tools

using 50

wireless button 16

wireless certication label 15

wireless controls

button 16

operating system 16

wireless light 16

wireless network (WLAN)

connecting 17

corporate WLAN connection 17

functional range 17

public WLAN connection 17

wireless network, securing 44

WLAN antennas, identifying 8

WLAN device 15

WLAN label 15

WWAN device 17

60 Index

is er een handleiding beschikbaar voor de HP cn 2055 nd Laptop Gesteld op 20-8-2024 om 15:40
Reageer op deze vraag Misbruik melden
ik zoek de handleiding voor een HP laptop HP 17 by3043nb Gesteld op 2-10-2020 om 10:04
Reageer op deze vraag Misbruik melden

Misbruik melden

Gebruikershandleiding.com neemt misbruik van zijn services uitermate serieus. U kunt hieronder aangeven waarom deze vraag ongepast is. Wij controleren de vraag en zonodig wordt deze verwijderd.

Product:

Spelregels forum

Om tot zinvolle vragen te komen hanteren wij de volgende spelregels:

lees eerst de handleiding door;
controleer of uw vraag al eerder door iemand anders is gesteld;
probeer uw vraag zo duidelijk mogelijk te stellen;
heeft u een probleem en al geprobeerd om dit op te lossen, vermeld dit erbij aub;
heeft u een oplossing gekregen van een bezoeker dan horen wij dat graag in dit forum;
wilt u een reactie geven op een vraag of antwoord, gebruik dan niet dit formulier maar klik op de knop 'reageer op deze vraag';
uw vraag wordt direct op de website gezet; vermijd daarom persoonlijke gegevens in te vullen;

Belangrijk! Als er een antwoord wordt gegeven op uw vraag, dan is het voor de gever van het antwoord nuttig om te weten als u er wel (of niet) mee geholpen bent! Wij vragen u dus ook te reageren op een antwoord.

Belangrijk! Antwoorden worden ook per e-mail naar abonnees gestuurd. Laat uw emailadres achter op deze site, zodat u op de hoogte blijft. U krijgt dan ook andere vragen en antwoorden te zien.

Abonneren

Abonneer u voor het ontvangen van emails voor uw HP 17-x bij:

nieuwe vragen en antwoorden
nieuwe handleidingen

U ontvangt een email met instructies om u voor één of beide opties in te schrijven.

Ontvang uw handleiding per email

Vul uw emailadres in en ontvang de handleiding van HP 17-x in de taal/talen: Engels als bijlage per email.

De handleiding is 2,08 mb groot.

U ontvangt de handleiding per email binnen enkele minuten. Als u geen email heeft ontvangen, dan heeft u waarschijnlijk een verkeerd emailadres ingevuld of is uw mailbox te vol. Daarnaast kan het zijn dat uw internetprovider een maximum heeft aan de grootte per email. Omdat hier een handleiding wordt meegestuurd, kan het voorkomen dat de email groter is dan toegestaan bij uw provider.

Stel vragen via chat aan uw handleiding

Stel uw vraag over deze PDF

Andere handleiding(en) van HP 17-x

HP 17-x Gebruiksaanwijzing - Nederlands - 73 pagina's

HP 17-x Gebruiksaanwijzing - Deutsch - 73 pagina's

Uw handleiding is per email verstuurd. Controleer uw email

Als u niet binnen een kwartier uw email met handleiding ontvangen heeft, kan het zijn dat u een verkeerd emailadres heeft ingevuld of dat uw emailprovider een maximum grootte per email heeft ingesteld die kleiner is dan de grootte van de handleiding.

Er is een email naar u verstuurd om uw inschrijving definitief te maken.

Controleer uw email en volg de aanwijzingen op om uw inschrijving definitief te maken

U heeft geen emailadres opgegeven

Als u de handleiding per email wilt ontvangen, vul dan een geldig emailadres in.

Uw vraag is op deze pagina toegevoegd

Wilt u een email ontvangen bij een antwoord en/of nieuwe vragen? Vul dan hier uw emailadres in.

HP 17-x Handleiding

Hulp nodig? Stel uw vraag in het forum

Misbruik melden

Product:

Spelregels forum

Abonneren

Ontvang uw handleiding per email

Stel vragen via chat aan uw handleiding

Andere handleiding(en) van HP 17-x

Uw handleiding is per email verstuurd. Controleer uw email

Er is een email naar u verstuurd om uw inschrijving definitief te maken.

U heeft geen emailadres opgegeven

Uw vraag is op deze pagina toegevoegd

Info

HP 17-x Handleiding

Hulp nodig? Stel uw vraag in het forum

Forum

Misbruik melden

Product:

Spelregels forum

Abonneren

Ontvang uw handleiding per email

Stel vragen via chat aan uw handleiding

Andere handleiding(en) van HP 17-x

Uw handleiding is per email verstuurd. Controleer uw email

Er is een email naar u verstuurd om uw inschrijving definitief te maken.

U heeft geen emailadres opgegeven

Uw vraag is op deze pagina toegevoegd

Info