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18 General Warranty Conditions
Warranty Conditions
As the buyer of an Gutfels appliance you are entitled to the legal
guarantees from the sales contract with your dealer. In addition, we
grant a warranty to you under the following conditions:
Period of indemnification
The warranty shall run for 24 months starting from the purchase date
(proof of purchase must be submitted). During the first 6 months defects
in the appliance will be eliminated free of charge, provided that the
appliance is accessible for repairs without any particular effort. In the
further 18 months the buyer undertakes to prove that the defect already
existed at the time of delivery of the appliance.
In the case of commercial use (e.g. in hotels or cafeterias), or in the
event of community use by several households, the warranty amounts to
12 months starting from the date of purchase (proof of purchase must be
submitted). During the first 6 months defects in the appliance will be
eliminated free of charge, provided that the appliance is accessible for
repairs without any particular effort. In the further 6 months the buyer
undertakes to prove that the defect already existed at the time of delivery
of the appliance.
If a claim is made on the warranty, the warranty shall not be
extended either for the appliance or for the newly incorporated
parts.
Scope of the Defect Removal
Within the periods mentioned we will eliminate all defects from the
appliance, which are to be demonstrably attributed to unsatisfactory
execution or material defects. Replaced parts are transferred to our
ownership.
The following are excluded:
Normal wear, deliberate or negligent damage, damage that is
caused by non-compliance with the operating instruction,
inappropriate setup or installation or due to connection to the wrong
mains voltage, damage due to a chemical or an electro-thermal
effect or due to other abnormal environmental conditions, glass,
lacquer or enamel damage and possibly differences in colour as well
as defective bulbs. Likewise, appliance defects are excluded if they
are to be attributed to transport damage.
