Q. When I try to use the Soft Power On feature of the PowerMate to start my
computer nothing happens and it does not work. How come?
A. The Soft Power On feature of the PowerMate only works when the
PowerMate is connected directly to a computer which supports this feature.
Windows PCs, PowerBook G4s, iBooks, and iMacs (Summer 2000 and Later)
do not currently support this feature.
Q. When I am in iTunes and I turn the PowerMate knob I hear the volume
change but the iTunes volume slider does not move.
A. In the PowerMate Control Panel there are presets included for several
applications including iTunes. When customizing an application in the
PowerMate Control Panel if you select Increase/Decrease Volume it will
always adjust only the System Volume. Most applications, such as iTunes
use specific keyboard commands to adjust the volume within their
application. Double check the application to make sure you are using the
correct keyboard commands and the application should respond accordingly.
Q. I want to use the PowerMate to perform a function in my favorite
application but I do not see the keyboard command listed in any of the
applications menus.
A. Check the application's help section for any undocumented keyboard
commands. Even though they are not listed in a menu, as long as the
application supports them, they should work. Keep in mind that each
application does have its limitations so it may not support the function that
you desire it to perform.
Q. When I adjust the computer's volume in OS X, the other volume controls
do not reflect the changes.
A. Currently the system volume controls don't adjust when the default
output volume is adjusted by other applications, and vice versa. Apple has
said this will be fixed at a future point.
