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User Guide
Touch3_UserGuide_Cover_06182014.indd 3 6/19/14 12:37 AM
Welcome to GreatCall!
Thank you for choosing the GreatCall Touch3. We’ve made it easy for you to stay
connected to friends and family with the simplicity of GreatCall. Additionally, our
24-hour service professionals and health and safety services are designed to keep
you protected, connected and in control of your life. This helpful guide contains
information you need to start using your new smartphone. And if you have any
questions or need assistance, you can count on us to be here day and night.
Best Regards,
Your friends at GreatCall
For additional information about GreatCall or your new Touch3, visit greatcall.com.
I Table of Contents
Table of Contents
Contents
Section 1: Getting Started..................................................................1
Key Items in the Box ................................................................................................2
The Front of your Touch3 .........................................................................................4
The Back of your Touch3 ..........................................................................................6
Understanding Touch Gestures ...............................................................................8
Turning your Phone On and Off................................................................................9
Turning On your Phone ...................................................................................... 9
Turning Off your Phone ...................................................................................10
Activating your Touch3 ..........................................................................................11
Sign into GreatCall ................................................................................................14
Charging the Battery .............................................................................................16
Battery Level Indicator ..........................................................................................17
Getting More Information ......................................................................................18
GreatCall Customer Service ...................................................................................19
Section 2: Understanding the Basics .................................................20
II Table of Contents
Table of Contents
Navigation Buttons ...............................................................................................21
Using the Lock Screen ...........................................................................................23
Lock Screen Features ...................................................................................... 23
Unlocking your Phone ..................................................................................... 25
Locking your Phone ......................................................................................... 26
Shake for Help ......................................................................................................27
GreatCall Home Screen ........................................................................................28
Home Tab ....................................................................................................... 29
People Tab ......................................................................................................30
All Apps Button ............................................................................................... 30
GreatCall Button ............................................................................................. 31
Status Bar ............................................................................................................. 32
Notication Area ............................................................................................33
Status Area ....................................................................................................34
Notication Panel .................................................................................................35
Expanding the Notication Panel ....................................................................35
Clearing Notications ..................................................................................... 37
Quick Settings ................................................................................................ 38
III Table of Contents
Table of Contents
Closing the Notication Panel ......................................................................... 40
Ringer and Notication Sounds ............................................................................. 41
Adjusting the Ringer Volume .................................................................................42
Adjusting the Screen Brightness ...........................................................................43
Using the On-Screen Keyboard ..............................................................................44
Landscape Keyboard ...................................................................................... 46
Voice Typing ................................................................................................... 47
Predictive Text ................................................................................................48
Managing Your Usage ...........................................................................................49
What is Data?.................................................................................................. 50
Using Wi-Fi to Reduce Your Data Plan Usage .................................................... 51
Checking your Usage.......................................................................................52
Section 3: Placing and Receiving Calls ..............................................54
Dialing a Number ..................................................................................................55
Redialing a Number ..............................................................................................57
Answering or Ignoring a Call .................................................................................. 58
Answering the Call .......................................................................................... 58
IV Table of Contents
Table of Contents
Ignoring the Call .............................................................................................58
Speakerphone ......................................................................................................59
Adjusting the Call Volume .....................................................................................60
Accessing the Keypad during Calls ........................................................................61
Voicemail .............................................................................................................. 62
Setting up Voicemail ....................................................................................... 62
When to Check Voicemail ................................................................................ 63
People Tab ............................................................................................................65
Creating a People Contact ...............................................................................66
Managing your People Contacts ...................................................................... 68
Adding Favorites ............................................................................................. 68
Removing Favorites ......................................................................................... 69
Sorting your Favorites ..................................................................................... 69
Editing a People Contact .................................................................................70
Deleting a People Contact ............................................................................... 70
People History ................................................................................................ 71
Section 4: Text Messages ..................................................................72
V Table of Contents
Table of Contents
Composing and Sending Text Messages ................................................................73
Reading and Replying to Text Messages ................................................................75
Sending a Photo or Video Message .......................................................................76
Section 5: Camera and Photo Album .................................................78
The Camera App ...................................................................................................79
Taking a Photo ......................................................................................................81
Changing the Camera Mode ..................................................................................82
Recording a Video .................................................................................................83
Viewing your Photos and Videos ...........................................................................84
Sharing your Photos and Videos............................................................................85
Section 6: Email ................................................................................86
Setting up your Email Account ............................................................................... 87
Setting up a New Gmail Account .....................................................................88
Setting up an Existing Gmail Account ..............................................................89
Setting up an Existing Standard Email Account ................................................89
Composing and Sending Email ..............................................................................90
VI Table of Contents
Table of Contents
Composing and Sending Email using the Gmail App ........................................90
Composing and Sending Email using the Email App ........................................90
Reading and Replying to an Email .........................................................................91
Sending an Email with a Photo or Video Attachment ..............................................92
Sending an Email with a Photo or Video using the Gmail App ..........................92
Sending an Email with a Photo or Video using the Email App ...........................93
Section 7: GreatCall Health and Safety Apps .....................................94
5Star ....................................................................................................................95
Urgent Care ........................................................................................................... 96
MedCoach ............................................................................................................97
Section 8: Managing your Settings ...................................................98
Wi-Fi .....................................................................................................................99
Connecting to a Wi-Fi Network ........................................................................ 99
Turning Wi-Fi On and Off ...............................................................................100
Bluetooth
®
.........................................................................................................101
Pairing a Bluetooth Device ............................................................................ 101
VII Table of Contents
Table of Contents
Turning Bluetooth On and Off ........................................................................102
Airplane Mode ....................................................................................................103
Turning Airplane Mode On and Off ................................................................103
Section 9: Personalize Your Phone ...................................................104
Google Account...................................................................................................105
Setting up a New Google Account .................................................................105
Changing your Color Theme ................................................................................. 106
Changing the Lock Screen Photo .........................................................................107
Adding a Lock Screen Photo ..........................................................................107
Removing a Lock Screen Photo ......................................................................107
Changing the Sounds .......................................................................................... 108
Replacing the Battery ..........................................................................................109
Adding more Memory ..........................................................................................110
Health and Safety Information .........................................................111
Your Customer Agreement .................................................................................................... 140
Index ...............................................................................................150
1 Getting Started
Getting Started
Section 1: Getting Started
This section explains how to get started using your GreatCall Touch3 phone.
Topics
Key Items in the Box
The Front of your Touch3
The Back of your Touch3
Understanding Touch Gestures
Turning your Phone On and Off
Activating your Touch3
Sign into GreatCall
Charging the Battery
Battery Level Indicator
Getting More Information
GreatCall Customer Service
For additional support, visit us online at greatcall.com/support.
Getting Started
2 Getting Started
Key Items in the Box
The GreatCall Touch3 box you received includes everything you need to get started:
Wall Charger
USB Cable
User Guides
The GreatCall Touch3
GET
BACK
For you & a friend.
$
25
With GreatCall Link,
families stay connected,
even when they’re apart.
TM
User Guide
3 Getting Started
Getting Started
GreatCall Touch3 – your easy-to-use smartphone with the Battery pre-installed
Wall Charger – allows you to charge your phone using any wall outlet
USB Cable – allows you to connect your phone to the Wall Charger or a computer
with a USB port
User Guides – contains important information about activating and using your
phone
Getting Started
4 Getting Started
The Front of your Touch3
Front-facing Camera Earpiece
Power/Lock Button
Back Button
Home Button
Display
Menu Button
5 Getting Started
Getting Started
Front-facing Camera – allows you to take pictures or videos
Earpiece – lets you hear the caller loud and clear
Power/Lock Button – allows you to lock and unlock your phone as well as power it
on and off
Display – shows all the information you need to operate your Touch3
Menu Button ( ) – displays additional options that may be available for the
current screen you are viewing
Back Button ( ) – takes you one step back from your last action
Home Button ( ) – takes you back to the Home Screen
Getting Started
6 Getting Started
The Back of your Touch3
Volume Button
Speaker
Battery Cover
Battery Cover Release
Microphone
Main Camera
Power Connector
Headset Jack
7 Getting Started
Getting Started
Headset Jack – allows you to connect a Stereo Headset to safely make calls hands-
free or listen to music
Battery Cover Release – allows you to remove the Battery Cover to replace the
Rechargeable Battery or insert a microSD
TM
card to expand storage capacity
Speaker – lets you hear the caller loud and clear when Speakerphone is enabled
Main Camera – allows you to take pictures or videos
Volume Button – allows you to adjust the volume of calls and notication sounds
Battery Cover – protects the Rechargeable Battery and the back of your Touch3
Microphone – picks up your voice loud and clear while on a phone call
Power Connector – allows you to charge your Touch3 with the provided Wall Charger
and USB Cable
Getting Started
8 Getting Started
Understanding Touch Gestures
Your smartphone features a large, responsive touch screen that allows you to use
your ngers to interact with what you see on the Display. If this is your rst time
using a smartphone, understanding how to use these touch gestures will ensure that
you get the best Touch3 experience.
TAP
Briey touch the
screen with your
ngertip
PRESS AND HOLD
Touch the screen
for an extended
period of time
DRAG
Move your ngertip
across the screen
without losing contact
PINCH AND SPREAD
Touch the screen
with two ngers and
bring them closer or
farther apart
9 Getting Started
Getting Started
Turning your Phone On and Off
Your phone is off if the Display does not turn on when
the Home Button or Power/Lock Button are briey
pressed.
Turning On your Phone
PRESS AND HOLD the Power/Lock Button on the right
side of your phone until the Display turns on.
NOTE: If your phone does not turn on, the battery
may need to be charged. See “Charging the
Battery” on page 16 for more information on
how to charge your phone.
Power/Lock
Button
Getting Started
10 Getting Started
Turning Off your Phone
1. PRESS AND HOLD the Power/
Lock Button on the right side
of the phone until the “Device
options” screen appears.
2. TAP the Power off ( ) option on
the Display. The phone will ask if
you want to proceed.
3. TAP the OK option on the Display.
2
1
3
11 Getting Started
Getting Started
Activating your Touch3
Before using your phone for the rst
time, it needs to be activated. The
Setup Wizard built into your phone
will help guide you through this
process.
1. Power on your phone.
2. TAP Next at the
“Welcome” screen.
3. TAP the check box next to “I
understand and agree to the
terms and conditions above”
and then TAP Next.
2
3
Getting Started
12 Getting Started
4. IMPORTANT: TAP the “Easy-to-
use GreatCall” option and then
TAP Next.
5. TAP the option that best
describes where the phone
was purchased.
Continue following the on-screen
instructions until you have
successfully activated your phone.
5
4
13 Getting Started
Getting Started
IMPORTANT: To ensure you get started quickly, please select “Easy-to-use
GreatCall” at the “Choose your home screen” step before TAPPING Next.
Easy-to-use GreatCall gives you a simplied experience. If you accidentally
selected “Advanced Android”, you can TAP the Back Button ( ) to change your
selection.
NOTE: If you are instructed to go online or call to complete activation, please have
the following information ready:
Home and billing address
Phone number
Email address
Credit or debit card information
Emergency contact details
Serial NumberThis can be found on the Setup Wizard screen, printed on the
Activation Card included in the box or on the side of the Touch3 box .
Getting Started
14 Getting Started
Sign into GreatCall
Once your phone has completed activation, you may
be prompted to log into your GreatCall (also known as
“MyGreatCall”) account so that your built-in GreatCall health
and safety Apps are ready to go. Depending on how you
purchased your Touch3 smartphone, a MyGreatCall account
may already have been created. If you’re not sure, that’s
alright; we’ll help you set one up.
1. At the MyGreatCall welcome screen, TAP the Set Up button
to continue.
15 Getting Started
Getting Started
2. We will detect if a MyGreatCall account already exists for your new phone.
If one exists, you will just need to enter your password to continue
If we can’t nd a MyGreatCall account for your phone, you will be asked to enter
a valid email address and a password of your choice so that we can create one
for you. See ”Section 7: GreatCall Health and Safety Apps” on page 94 for
more information on the built-in GreatCall Apps.
NOTE: If you have a MyGreatCall account but you forgot your password, TAP
Forgot Password” on the GreatCall login screen. An email will be sent to you with
instructions on how to reset your password.
If you are not comfortable signing in to your MyGreatCall account or you just want
to get started using your phone quickly, you can TAP the “Skip this step” button to
skip logging in to MyGreatCall. Just be aware that you will need to log into any of
the built-in GreatCall Apps before using them.
Getting Started
16 Getting Started
Charging the Battery
Your phone is powered by a Rechargeable Battery which has been built-in for your
convenience. Before using your phone for the rst time, it is recommended that you
fully charge the battery. A Wall Charger is included with your phone.
1. Connect the larger end of the USB Cable
to the Wall Charger.
2. Insert the smaller end of the USB Cable
into the Power Connector located at the
bottom of the phone.
3. Plug the Wall Charger into a standard
wall outlet.
Wall Charger
Power
Connector
USB Cable
USB Cable
17 Getting Started
Getting Started
Battery Level Indicator
The battery level is represented as a colored
battery icon at the top right of the Display in
the Status Bar.
The battery is fully charged when the
battery icon is completely green. When the
battery level is low, a warning tone and a
“Battery low” message will repeat at regular
intervals on the Display. When the battery
level becomes too low, the device will
automatically turn off. Charge your phone
when not in use so that it is ready when you
need it most.
More information can be found in “Status
Bar” on page 32.
Charging
Low
Very Low
Critical
Fully
charged
Getting Started
18 Getting Started
Getting More Information
GreatCall customers have access to two unique websites that are easy to navigate
and explore: greatcall.com and mygreatcall.com.
The main GreatCall website, greatcall.com, is the place to learn more about the
company, read about new services available, shop for accessories and get answers
to frequently asked questions.
As a GreatCall customer, you have exclusive access to mygreatcall.com where you
can view your remaining monthly minutes, review and pay your monthly bill, add
exclusive apps and services, and update your Personal Prole.
19 Getting Started
Getting Started
GreatCall Customer Service
If you have any questions or comments, use any of these ways to contact us:
Send us an email at customerservice@greatcall.com
Call us toll-free at 1-800-733-6632
Write to us at
GreatCall Customer Service
P.O. Box 4428
Carlsbad, CA 92018
20 Understanding the Basics
Understanding the Basics
Section 2: Understanding the Basics
This section introduces you to key features of your phone such as important buttons,
screens and navigation concepts.
Topics
Navigation Buttons
Using the Lock Screen
Shake for Help
GreatCall Home Screen
Status Bar
Notication Panel
Ringer and Notication Sounds
Adjusting the Ringer Volume
Adjusting the Screen Brightness
Using the On-Screen Keyboard
Managing your Usage
For additional support, visit us online at greatcall.com/support.
21 Understanding the Basics
Understanding the Basics
Navigation Buttons
At the bottom of your Touch3 you will nd three buttons that are used frequently to
navigate around your phone.
1. Menu Button ( ) – this gives you additional options for the screen you are
actively viewing. Details on additional options available for certain screens will
be covered later in this User Guide.
2. Home Button ( ) – no matter what you’re doing, this will take you back to
the Home Screen on your phone. If you ever get lost, you can press this button to
help you get back on track.
3. Back Button ( ) – this will take you one step back from your last action. This is
helpful if you need to revisit a screen you may have accidentally skipped.
22 Understanding the Basics
Understanding the Basics
1 2 3
NOTE: If you get lost while navigating through your phone, just PRESS the
Home Button to take you back to the Home Screen. If you PRESS AND HOLD the
Home Button your most recently opened Apps will appear. TAP the App you would
like to go to or tap the Back Button ( ) to close.
23 Understanding the Basics
Understanding the Basics
Using the Lock Screen
Your phone is equipped with a Lock Screen that appears when your phone is not in
use to prevent accidental dialing.
Lock Screen Features
Current Time and Date
5Star Button – get access to help in any unsafe or uncertain situation (see
“5Star” on page 95)
Your Phone Number
Missed Events – quickly see if you missed any calls or messages
Unlock Buttons – unlocks your phone
24 Understanding the Basics
Understanding the Basics
5Star Button
Unlock Buttons
Current Time, Date
and Your Phone Number
Missed Events
25 Understanding the Basics
Understanding the Basics
Unlocking your Phone
If the Display is off, you can PRESS the Power/Lock Button to display the Lock Screen:
At the Lock Screen, TAP
1
,
2
, then
3
in order.
26 Understanding the Basics
Understanding the Basics
Locking your Phone
Lock your phone if you are no longer using it to save power and prevent accidental
dialing:
On any screen, PRESS the Power/Lock Button until the Display turns off.
NOTE: If your phone hasn’t been used after several minutes, it will automatically
lock and turn off the Display to save power and extend the battery life. The phone
will take you back to where you left off once you unlock the phone. When locking
or unlocking your phone, be sure to only PRESS the Power/Lock Button. PRESSING
AND HOLDING the Power/Lock Button will display an option to turn off your
phone.
27 Understanding the Basics
Understanding the Basics
Shake for Help
If you need help with commonly used features on your
Touch3, you can shake your phone at any time to bring up
the Help Bubble.
TAP anywhere inside the Help Bubble to open the Help
Guide. Here you will nd useful help topics such as how
to make and receive calls, access your Voicemail and use
the Camera.
If you accidentally opened the Help Bubble you can TAP
the Back Button to close it.
28 Understanding the Basics
Understanding the Basics
GreatCall Home Screen
As soon as you unlock your phone for
the rst time, you will see the GreatCall
Home Screen. From this screen you can
access all features of your Touch3.
The Home Screen is organized with two
main tabs—Home and People. It was
designed to be simple, so you can easily
access Apps and contact People that
are the most important to you without
having to search through numerous
icons and features you may never use.
Home Tab
GreatCall Button
People Tab
All Apps Button
29 Understanding the Basics
Understanding the Basics
Home Tab
The Home Tab displays your favorite Apps. By default, the Home Tab will show these
Apps:
Phone ( ) – make and receive calls (See “Section 3: Placing and Receiving
Calls” on page 54)
Voicemail ( ) – listen to voice messages people have left for you (See
“Voicemail” on page 62)
Text Messages ( ) – send and receive text messages (See “Section 4: Text
Messages” on page 72)
Camera ( ) – capture photos or videos (See “The Camera App” on page 79)
Photo Album ( )view your favorite photo or video moments (See “Viewing
your Photos and Videos” on page 84)
5Star ( ) – get access to help in an uncertain or unsafe situation (See “5Star”
on page 95)
30 Understanding the Basics
Understanding the Basics
People Tab
The People Tab was designed to give you easy access to the contacts that are most
important to you. Creating a list of your favorite contacts will make dialing friends or
family quick and convenient. For more information on managing your People list see
“People Tab” on page 65.
All Apps Button
The Home Tab holds a list of your favorite Apps. To access your full list of Apps,
including the pre-installed GreatCall Apps, TAP the All Apps Button in the lower left
corner of the Home Tab. For more information about the built-in Apps available on
your phone please see “Section 7: GreatCall Health and Safety Apps” on page 94.
31 Understanding the Basics
Understanding the Basics
GreatCall Button
In both the Home and People Tabs, you’ll see the GreatCall Button at the bottom
right corner of the screen. TAP this button to see the following options:
Usage – view how many minutes, text messages and data megabytes you’ve
used and have left, as well as when your next bill date is.
Featured Apps – several featured apps recommended by GreatCall.
Help – additional help information about your Touch3.
Contact Us – options to contact our GreatCall Operators and Customer Service
Representatives, 24/7.
Sign In/Sign Out – Access your built-in GreatCall health and safety Apps.
32 Understanding the Basics
Understanding the Basics
Status Bar
The Status Bar, located at the top of the Display, shows information about the
connection status, signal strength, battery level and time, and displays notications
about incoming messages, calls and other actions. The Status Bar consists of two
halves—a Notication Area on the left and a Status Area on the right.
Notication
Area Status Area
Status Bar
33 Understanding the Basics
Understanding the Basics
Notication Area
The Notication Area displays icons associated with important events that occur
such as new email messages, missed calls, new voicemails and new text messages.
Common icons you will see here:
100%
The battery is 100% charged
100%
You have a new text message
100%
You have a new voicemail message
100%
You have a new email message
34 Understanding the Basics
Understanding the Basics
Status Area
The Status Area displays icons associated with important statuses of your phone
such as cellular signal strength, Bluetooth connectivity, Wi-Fi connectivity, battery
level and current time. Common icons you will see here:
Your current cellular signal strength. The more bars, the stronger the signal.
Airplane Mode has been turned on. Features such as phone calls, text
messages, email or access to the Internet will be unavailable in this mode.
No cellular signal is available. Try moving to a different location to improve your
cellular signal reception.
Your phone is in Vibrate mode. Incoming calls and notications will not make a
sound, but instead will discretely cause the phone to vibrate.
Displays when your phone is connected to a Wi-Fi network for data.
35 Understanding the Basics
Understanding the Basics
Notication Panel
While the icons that appear in the Notication Area of the Status Bar are useful for
a quick glance of your missed events (missed calls, unheard voicemail, new text
messages, etc.), expanding the Notication Panel will allow you to see more detail
about each notication.
Expanding the Notication Panel
1. PRESS AND HOLD anywhere in the Status Bar and DRAG your nger down until
you reach the bottom of the screen. The Notication Panel will expand.
2. TAP any notication in the list to automatically take you to the associated App
that handles that type of notication. For example, if you have a notication for
a new text message, TAPPING that notication will automatically take you to the
Text Messages App where you can read the full message and reply.
36 Understanding the Basics
Understanding the Basics
37 Understanding the Basics
Understanding the Basics
Clearing Notications
There are two ways you can clear notications that appear in the Notication Area or
Notication Panel.
One-at-a-time: With the Notication Panel expanded, you can clear each
notication in the list by DRAGGING it to the left or right off the screen. If you
TAP any notication in the list to view more details, it will automatically be
removed from the Notication Panel.
All-at-once: With the Notication Panel expanded, you can TAP the Clear Button
to dismiss all notications in the list at once.
NOTE: Voicemail notications can only be cleared by listening to your voicemail
messages. See “Voicemail” on page 62 for more information on how to listen
to your voicemail.
38 Understanding the Basics
Understanding the Basics
Quick Settings
At the top of the Notication Panel
you will see ve Quick Settings
buttons that allow you to quickly
enable or disable phone functionality. Just TAP the
Quick Settings button you would like to adjust.
A green colored button indicates that the Quick
Settings functionality is on.
Sound – allows you to change the ringer and
notication sound behavior to Sounds On,
Vibrate or Silent.
Wi-Fi – allows you to turn Wi-Fi on or off. For
more information, see “Wi-Fi” on page 99.
Bluetooth – allows you to turn Bluetooth on or
off. For more information, see “Bluetooth®” on
page 101.
39 Understanding the Basics
Understanding the Basics
Screen Rotation – allows you to turn the Screen Rotation feature on or off.
With this feature on, the screen will automatically rotate on certain screens
depending on how you hold the phone.
Airplane Mode – allows you to turn all cellular and data connectivity off. When
this feature is enabled, you will not be able to make or receive calls, send or
receive messages or access the Internet. See “Airplane Mode” on page 103.
40 Understanding the Basics
Understanding the Basics
Closing the Notication Panel
There are three ways to close the Notication Panel:
TAP the Back Button ( ) or
PRESS the Home Button ( ) or
DRAG upwards starting from the bottom of the screen until you reach the top
NOTE: Pressing the Home Button ( ) will take you back to the Home Screen on
your phone. Use the Back Button ( ) if you would like to close the Notication
Panel and return to where you left off.
41 Understanding the Basics
Understanding the Basics
Ringer and Notication Sounds
Understanding the sounds that come from your phone will help you determine if
you’re receiving a call or simply getting a notication that you just received a text
message, email or voicemail.
Notication sounds are typically shorter and are only played once per message
received.
Ringer sounds, on the other hand, are typically longer and will loop until the caller
hangs up, the call is directed to your voicemail or the call is answered, similar to a
landline phone.
For more information on how to customize your sounds, see “Changing the Sounds”
on page 108.
42 Understanding the Basics
Understanding the Basics
Adjusting the Ringer Volume
The Ringer volume can be adjusted using the Volume
Button, on the left-side of the phone, whenever the phone is
unlocked and not actively on a call.
TAP the upper part of the Volume Button to increase the
ringer volume.
TAP the lower part of the Volume Button to decrease the
ringer volume. Lowering the ringer volume all the way
will allow you to set the ringer to Vibrate or Silent.
NOTE: The ringer volume cannot be adjusted at the Lock
Screen or while actively on a call.
43 Understanding the Basics
Understanding the Basics
Adjusting the Screen Brightness
Sometimes you may nd the screen too dim or too bright depending on the
environment you’re in. To adjust the screen brightness:
1. TAP the All Apps Button located at the bottom of the Home Tab.
2. Scroll through the All Apps list by DRAGGING your nger up the Display until you
see “Settings.”
3. TAP Settings.”
4. TAP My Device.”
5. TAP Display.”
6. TAP Brightness.”
7. DRAG the slider until you reach the desired brightness.
8. TAP OK” to save your brightness setting.
44 Understanding the Basics
Understanding the Basics
Using the On-Screen Keyboard
The On-Screen Keyboard will automatically appear on the Display when you have the
ability to input text.
Shift – changes the text from lower case to upper case. TAP twice to use Caps
Lock.
Numbers and Symbols – allows you to enter numbers and symbols. Once in the
Numbers and Symbols keyboard, you can TAP
1/3
to view additional symbols.
TAP
ABC
to return to the standard keyboard.
Voice Typing – automatically converts your voice to on-screen text.
Spacebar – allows you to enter spaces between words.
Period – allows you to enter the period punctuation mark.
Enter – allows you to start a new line of text.
Backspace – allows you to delete any previously typed characters.
Predictive Text – predicts and provides options for your next words as you type.
45 Understanding the Basics
Understanding the Basics
Predictive
Text
Backspace
Numbers and
Symbols
Shift
Enter
PeriodSpacebar
Voice Typing
46 Understanding the Basics
Understanding the Basics
Landscape Keyboard
Some screens automatically rotate on the Display when you hold your phone
horizontally (landscape). If the On-Screen Keyboard is visible, it will be displayed in
a wider format than it usually is when the phone is held vertically (portrait).
NOTE: To close the On-Screen Keyboard, TAP the Back Button ( ).
47 Understanding the Basics
Understanding the Basics
Voice Typing
Your Touch3 smartphone features built-in Voice
Typing as an alternative option for text entry. With
Voice Typing activated, the phone will convert your
spoken words into on-screen text.
1. TAP when the On-Screen Keyboard is
visible. Your Touch3 will display “Speak Now”
and begin listening to your voice.
2. Speak clearly and distinctly into the
Microphone. Your spoken words will begin
appearing on the screen.
3. TAP to pause Voice Typing. TAP again to
resume Voice Typing or TAP to return to the
On-Screen Keyboard.
48 Understanding the Basics
Understanding the Basics
Predictive Text
The Predictive Text feature will predict what word you may be entering based on
each letter you type. This feature will also try to predict the correct word even if you
accidentally mistype.
1. Use the On-Screen Keyboard as you normally
would. As you type, a list of predicted words will
appear directly above the On-Screen Keyboard.
2. If you would like to use the predicted word
provided, TAP the word you would like to be
inserted into your message.
49 Understanding the Basics
Understanding the Basics
Managing Your Usage
Your Touch3 phone allows you to do much more than just calling your friends and
family. It’s an easy-to-use smartphone with a broad range of capabilities, from
sending pictures and videos via email, sharing pictures on Facebook, browsing the
Internet to catch up on the latest news or recipes, to downloading the latest Apps
and games.
All of these great features require a data plan, and GreatCall offers a variety of
exible plans that will t your needs. For more information on choosing the right
data plan for you, visit us online at greatcall.com.
50 Understanding the Basics
Understanding the Basics
What is Data?
Data is electronic information sent between your phone and other devices.
Examples of features that typically require data are:
Sharing photos or videos via email or on social media sites like Facebook
Sending and receiving email messages
Browsing the Internet using a mobile browser
Watching streaming videos on a website or using an app like YouTube™
Listening to streaming music on a website or using an app like Pandora
®
Turn-by-turn directions using the Maps App
Downloading apps from the Google Play™ Store
51 Understanding the Basics
Understanding the Basics
Using Wi-Fi to Reduce Your Data Plan Usage
If your household already has high-speed Internet access and a Wi-Fi network,
sometimes called a wireless network, you can connect your Touch3 to your Wi-
Fi connection to reduce data usage on your monthly GreatCall data plan. When
successfully connected to your Wi-Fi network, all data usage will go through your
home’s high-speed Internet access instead of the cellular network, and therefore will
not affect your GreatCall monthly data plan usage. For more information on how to
set up a Wi-Fi connection, see “Wi-Fi” on page 99.
IMPORTANT: When using a Wi-Fi network for data, periodically check the Status
Bar to see that the Wi-Fi icon (
) is there indicating you are connected. If not,
data usage may be applied to your monthly GreatCall data plan. Data overage fees
will be applied if you exceed your monthly allowed data usage.
Always check your usage periodically using the built-in Usage App on your Touch3
phone or online via your MyGreatCall account at mygreatcall.com.
52 Understanding the Basics
Understanding the Basics
Checking your Usage
It is recommended to periodically check your usage to avoid any overage fees.
GreatCall provides you two convenient ways for you to check your talk, text and data
usage:
Access the Usage App directly on your Touch3 by TAPPING the GreatCall Button
at the bottom-right corner of the Home Screen and then TAPPING the Usage App.
Access the “My Usage” tab online via your mygreatcall.com account. If you
haven’t created a MyGreatCall account yet, it’s easy. Just navigate to
mygreatcall.com and follow the instructions under “Create Account.”
NOTE: There may be a slight delay in displaying your exact usage. Usage is based
on the estimated minutes, text messages and data that you use per billing cycle.
You should check this often to ensure you are within your monthly plan.
53 Understanding the Basics
Understanding the Basics
“My Usage” tab at mygreatcall.com
Usage App
on the Touch3
54 Placing and Receiving Calls
Placing and Receiving Calls
Section 3: Placing and Receiving Calls
This section describes how to place and receive calls, listen to your voicemail and
manage your contacts.
Topics
Dialing a Number
Redialing a Number
Answering or Ignoring a Call
Speakerphone
Adjusting the Call Volume
Accessing the Keypad during Calls
Voicemail
People Tab
For additional support, visit us online at greatcall.com/support.
55 Placing and Receiving Calls
Placing and Receiving Calls
Dialing a Number
Making phone calls is easy on your Touch3. Make sure you are in an area where
cellular service is available. Check that the signal strength icon ( ) in the Status
Bar has at least one bar. More bars in the signal strength icon ( ) mean a stronger
and clearer connection.
1. TAP Phone ( ) on the Home Tab screen.
2. Using the Dial Pad, enter the phone number you would like to call. If you make a
mistake, TAP the Delete Button (
DEL
) to make any corrections.
3. TAP the green Call Button to place the call.
4. When you’re ready to end your call, TAP the End Call Button.
NOTE: Always dial using the 10-digit number (area code + phone number)
whenever placing a call (even if calling from the same area code).
56 Placing and Receiving Calls
Placing and Receiving Calls
1
2
3
4
57 Placing and Receiving Calls
Placing and Receiving Calls
Redialing a Number
Previous numbers you have called are saved in
your Call History. You can TAP any of your call
history contacts to quickly redial the number.
1. Tap Phone ( ) on the Home Tab.
2. TAP the Call History Button.
3. TAP the phone number or contact in your
call history that you wish to redial.
4. When you’re ready to end your call, TAP the
End Call Button.
2
58 Placing and Receiving Calls
Placing and Receiving Calls
Answering or Ignoring a Call
When receiving an incoming call, two icons appear on your
screen.
Answering the Call
PRESS AND HOLD the Green Phone Button
( ) and DRAG it to the right.
Ignoring the Call
PRESS AND HOLD the Red Phone Button ( )and DRAG it
to the left.
Alternatively, you can PRESS the Volume Button while the
phone is ringing to stop the ringer sound.
NOTE: Ignoring incoming calls will send the caller to your voicemail.
59 Placing and Receiving Calls
Placing and Receiving Calls
Speakerphone
The Speakerphone provides the convenience to make a call
without holding the phone to your ear. The Speakerphone can
be turned on at any time while you are actively on a call.
While in an active call, TAP the Speaker Button on the screen
to turn on the Speakerphone. TAP the Speaker Button again
to turn the Speakerphone off and send audio back to the
Earpiece.
To end the call, TAP the End Call Button.
60 Placing and Receiving Calls
Placing and Receiving Calls
Adjusting the Call Volume
While on an active call, TAP the Volume Button up or down until the sound reaches
a desirable level. The Speakerphone volume can also be adjusted using the Volume
Button while Speakerphone is enabled.
NOTE: The Call Volume can only be adjusted with the Volume Button during an
active call.
61 Placing and Receiving Calls
Placing and Receiving Calls
Accessing the Keypad during Calls
There are some situations that may
require you to use the keypad in order to
enter a number or phone extension while
in a phone call.
1. While on an active call, TAP the
Keypad Button to bring up the
keypad.
2. Once you’re nished with the keypad
you can TAP the Hide Button to hide
the keypad and take you back to the
contact details screen.
62 Placing and Receiving Calls
Placing and Receiving Calls
Voicemail
Before your Touch3 can receive a voicemail
message, you need to record your name and a
personal greeting. Once you have set up your
voicemail, all unanswered calls to your phone are
automatically transferred to your voicemail even if
your phone is in use or turned off.
Setting up Voicemail
1. From the Home Tab, TAP the Voicemail Button
( ) next to Phone.
2. Listen to and follow the prompts to record
your name and a personalized greeting.
63 Placing and Receiving Calls
Placing and Receiving Calls
When to Check Voicemail
You have a voicemail message to listen to if you see the new voicemail icon ( ) in
the Status Bar. To listen to your voicemail message you have two options:
Expand the Notication Panel (see “Status Bar” on page 32) and TAP the
voicemail notication to automatically call your voicemail. Listen to the prompts
in order to playback, save or delete the message.
On the Home Tab, TAP the Voicemail Button ( ) to call your voicemail. Listen
to the prompts in order to playback, save or delete the message.
NOTE: Checking Voicemail messages uses your talk time minutes.
64 Placing and Receiving Calls
Placing and Receiving Calls
New Voicemail in Notication Panel
New Voicemail in Status Bar
65 Placing and Receiving Calls
Placing and Receiving Calls
People Tab
The People Tab was designed to give you easy access to
the contacts that are the most important to you. Creating
a list of your favorite contacts will make dialing friends
or family quick and convenient. Once you’ve added your
rst People contacts, you will be able to quickly call them
just by tapping their name in the People Tab. Much like
an address book, you will also be able to save other
contact details like their email and mailing address.
66 Placing and Receiving Calls
Placing and Receiving Calls
Creating a People Contact
1. While on the People Tab, TAP the
Menu Button ( ).
2. TAP Add New” to add a new person
to your People contact list.
3. TAP the “Name” eld to enter the
name of the contact with the On-
Screen Keyboard.
4. TAP the “Phone number” eld to
enter the number of the contact. You
can TAP the description eld to the
left of the phone number to identify
if it is a home, mobile, work or fax
number. TAP the “+” to the right of
21
3 4 5
67 Placing and Receiving Calls
Placing and Receiving Calls
the eld if there are multiple numbers you would like to add for this contact.
5. Continue entering any other details you would like for this contact. Once you’re
done, TAP Save” at the top right to save at the top right.
NOTE: You can even add a photo to your contact which will be visible in your
People list and every time you are on a call with them. While adding your contact,
just TAP the “face icon” ( ) to the left of the Name eld and take a new picture or
select an existing image. See “Taking a Photo” on page 81 for more information
on how to take a photo.
68 Placing and Receiving Calls
Placing and Receiving Calls
Managing your People Contacts
Once you have added your People contacts, you can organize who appears in the
“People” Tab and “All People” List.
The People Tab shows your favorite People contacts
The All People List is all of your People contacts including those in your favorite
People contacts.
Adding Favorites
1. While on the People Tab or All People List, TAP the Menu Button ( ).
2. TAP Add Favorites.” A list of all of your People contacts will appear.
3. TAP the check box next to each of the names you would like to be set as favorites.
4. TAP OK” at the bottom-left of the screen to save your selection. The checked
contacts will now appear in the People Tab as favorites.
NOTE: You can also add any contact under your All People list to your favorites by
PRESSING AND HOLDING their name.
69 Placing and Receiving Calls
Placing and Receiving Calls
Removing Favorites
1. While on the People Tab, TAP the Menu Button ( ).
2. TAP Remove Favorites.” A list of your favorite contacts will appear.
3. TAP the check box next to each of the names you would like to be removed from
your favorites list. This will not delete the contact information, and they will
remain in the All People List.
4. TAP OK” at the bottom-left of the screen to save your selection. The checked
contacts will no longer appear in the People Tab as favorites. You can still access
these contacts by going to the All People List.
Sorting your Favorites
You can change the order of your favorite contacts under the People Tab by
PRESSING AND HOLDING their name and DRAGGING them up and down the list.
NOTE: You can’t change the order of the All People list which is always sorted
alphabetically. PRESSING AND HOLDING on a contact while in the All People list
will move that contact into your favorites under the People Tab.
70 Placing and Receiving Calls
Placing and Receiving Calls
Editing a People Contact
1. TAP the People contact you would like to edit either from the People Tab or from
your All People List.
2. TAP the Menu Button ( ).
3. TAP Edit”. TAP any of the contact information elds to make your edits with the
On-Screen Keyboard.
4. When done editing, TAP “Save” at the top-right of the screen.
Deleting a People Contact
1. TAP the People contact you would like to delete either from the People Tab or
from your All People List.
2. TAP the Menu Button ( ).
3. TAP Delete”.
4.TAP “OK” to conrm deletion. This People contact will no longer appear in your
favorites People Tab or in the All People list.
71 Placing and Receiving Calls
Placing and Receiving Calls
People History
Historical call or message activity that is related to any of your saved People contacts
will automatically be associated to them in their “People History” view. To view call
or message history of any of your People contacts, just TAP their name in the People
Tab or your All People List.
Incoming Text Message – they sent you a Text Message
Outgoing Text Message – you sent them a Text Message
Incoming Call – they called you and you answered their call
Missed Call – you missed their call
Outgoing Call – you called them
72 Text Messages
Text Messages
Section 4: Text Messages
This section describes how to use the Text Messaging feature to send and receive
short messages with your friends and family.
Topics
Composing and Sending Text Messages
Reading and Replying to Text Messages
Sending a Photo or Video Message
For additional support, visit us online at greatcall.com/support.
73 Text Messages
Text Messges
Composing and Sending Text Messages
Text Messages are a quick and simple way to send short
messages to anyone that has a cell phone capable of
receiving them. This is an alternative to email which is
typically used for longer messages or messages with a lot
of recipients.
1. On the Home Tab, TAP the Text Messages ( ) App.
You will be taken to your Text Messages “Inbox”.
2. TAP Compose at the top of the screen.
3. In the “Enter recipient” eld you can:
Enter a 10-digit phone number
Begin typing a name which will automatically display
a list of matches from your All People List; TAP the
name you would like to add to the recipient list
74 Text Messages
Text Messages
TAP the Contacts button below the “Enter recipient” eld to check any of the
names from your All People List you would like to message; TAP “Done” at the
top right of the screen to add the contacts to the recipient list.
4. TAP the “Enter Message” eld to begin composing a text message.
5. When you are nished composing your message, TAP the Send button.
75 Text Messages
Text Messges
Reading and Replying to Text Messages
If you receive a new text message notication in the Status Bar, you have two ways
of reading the new text message:
Expand the Notication Panel and TAP the new text message notication from
the list to read the message
TAP the Text Messages App from the Home Tab and then TAP the message in
your Inbox to read the message
Once you’ve read the text message, you can reply to the sender by TAPPING the
Enter message” eld at the bottom of the screen and composing a message. When
you are nished composing your message, TAP the Send button.
76 Text Messages
Text Messages
Sending a Photo or Video Message
You can attach your photos or videos, also known as
“multimedia attachments,” to text messages so that
you can share them with your friends and family. Any
text messages sent with a multimedia attachment will
automatically be sent as a “multimedia message”
instead.
1. While composing a new text message or replying to a
text message, TAP the “paper clip” icon ( ). A pop-
up will appear with several multimedia attachment
options.
77 Text Messages
Text Messges
2. TAP one of the following multimedia attachment types:
Image – to select a previously captured photo
Take picture – to take a new photo (see “Taking a
Photo” on page 81)
Video – to select a previously recorded video
Record video – to take a new video (see “Recording a
Video” on page 83)
3. Once you have selected your multimedia attachment,
TAP the “Send” button.
78 Camera and Photo Album
Camera and Photo Album
Section 5: Camera and Photo Album
This section describes how to use the Camera and Photo Album Apps to capture,
view and share pictures and videos.
Topics
The Camera App
Taking a Photo
Changing the Camera Mode
Recording a Video
Viewing your Photos and Videos
Sharing your Photos and Videos
For additional support, visit us online at greatcall.com/support.
79 Camera and Photo Album
Camera and Photo Album
The Camera App
The Camera App allows you to capture photos or videos using the Main Camera or
Front-Facing Camera. To launch the Camera App, TAP Camera on the Home Tab. With
the Camera App opened, you will see the following on-screen features:
Photo Album (Gallery)–view your photos and videos
Camera Mode Indicator–indicates what camera mode you are using
Camera Selection ( )–allows you to switch between the Main Camera and
the Front-Facing Camera
Auto-Focus Point–indicates where the camera will focus
Change Camera Mode ( )–allows you to change the camera mode
Take Picture ( )–allows you to take a photo
Record Video ( )–allows you to record a video
NOTE: You can rotate your phone to capture photos or videos in “landscape”
mode. The on-screen buttons will remain stationary, but the icons will rotate to
match the orientation of the phone.
80 Camera and Photo Album
Camera and Photo Album
Change Camera Mode
Record Video
Take Picture
Auto-Focus Point
Photo Album
Camera Selection
Camera Mode Indicator
81 Camera and Photo Album
Camera and Photo Album
Taking a Photo
1. With the Camera App open, TAP the Camera Selection ( )button to switch to
the Main Camera or Front-Facing Camera.
2. Aim the camera so that the subject being captured is framed to your liking.
3. TAP the Take Picture ( )button.
4. TAP anywhere on the screen to set the focusing point.
82 Camera and Photo Album
Camera and Photo Album
Changing the Camera Mode
TAP the Change Camera Mode ( ) button for additional creative tools:
Auto–automatically adjust your camera to optimize color and brightness. This is
the default setting.
Beautyface–use this to take photos with lightened faces for gentler images.
Panorama–use this to take wide panoramic photos. When you have this mode
selected, TAP the Take Picture ( ) button to start the panorama and then
move in any direction. Once moving, the camera will guide you in the direction
you started. TAP the Take Picture ( ) button again to stop the panorama.
Night–Use this to take photos in low-light conditions.
83 Camera and Photo Album
Camera and Photo Album
Recording a Video
1. With the Camera App open, TAP the Camera Selection ( ) button to switch to
the Main Camera or Front-Facing Camera.
2. Aim the camera so that the subject being captured is framed to your liking.
3. TAP the Record Video ( ) button to start recording a video. You can move your
phone around to follow the action.
4. TAP the Stop Video ( ) button again to stop recording the video.
84 Camera and Photo Album
Camera and Photo Album
Viewing your Photos and Videos
After you have captured a photo or a video, you can view it by accessing the Photo
Album:
While in the Camera App, TAP the Photo Album button at the top-left of the
screen. This will take you to the last captured photo or video. TAP the Back
Button ( ) button at the top-left of the screen to take you back to the “Album”
view.
From the Home Tab, TAP the Photo Album App. This will take you to the “Album”
view where your photos and videos are sorted by where they are from. Photos
and videos captured by your camera will be in the “Camera” album.
85 Camera and Photo Album
Camera and Photo Album
Sharing your Photos and Videos
You can also share, via email or text message, any of the photos or videos you’ve
already captured:
1. Find the photo or video you would like to share in the Photo Album.
2. With the preview of the photo or video up, TAP the “Share” Button ( )at the top
of the screen. A pop-up of share options will appear.
3. TAP Email” if you would like to share by email or “Messages” if you would like
to share by attaching to a text message.
NOTE: Sharing photos and videos requires data. Use a Wi-Fi connection to reduce
data usage on your GreatCall data plan. Always check your usage monthly with the
Usage App on your Touch3 or by going online to mygreatcall.com.
86 Email
Email
Section 6: Email
This section describes how to set up your email account and how to send and
receive emails on your phone.
Topics
Setting up your Email Account
Composing and Sending Email
Reading and Replying to an Email
Sending an Email with a Photo or Video Attachment
For additional support, visit us online at greatcall.com/support.
87 Email
Email
Setting up your Email Account
Email allows you to send messages to your friends and family. It differs from Text
Messages by allowing you to compose much longer messages, and does not require
the recipient to have a cell phone with text messaging capabilities.
NOTE: Sending and receiving emails requires data. To reduce your data usage on
your GreatCall data plan, use a Wi-Fi network if available. See “Wi-Fi” on page
99 for more information on setting up a Wi-Fi connection.
Your Touch3 smartphone provides two ways to use email:
Gmail
TM
(Google
®
Email)–set up your phone with an existing email account from
Google.
Standard Email–set up your phone with an existing email address you have that
isn’t from Google.
88 Email
Email
NOTE: If you do not have a Gmail account, it is recommended that you create one.
Setting up a Gmail account will get you access to the Google Play Store where you
can update your phone’s software, and access additional GreatCall and
third-party Apps.
Setting up a New Gmail Account
If you don’t have an existing Gmail account, follow these instructions to create one
on your phone:
1. Under All Apps, TAP the Gmail App ( ).
2. TAP New”.
3. Enter in your First and Last Name.
4. Enter in your desired email address.
5. Enter in your desired password.
6. You can optionally set up password recovery options.
7. You can optionally join Google+
TM
, which is Google’s social media site similar to
Facebook, otherwise you may skip.
89 Email
Email
8. Choose your Google backup and email communication options.
9. Accept Google’s Terms of Service and Privacy Policy.
Setting up an Existing Gmail Account
If you already have a Gmail account, follow these instructions to access your email
on your phone:
1. Under All Apps, TAP the Gmail App ( ).
2.Tap “Existing”.
3. Log in using your existing Gmail email address and password.
Setting up an Existing Standard Email Account
If you already have an email address from another service provider, TAP the Email
App ( )under All Apps, enter your email address and password, and follow the
on- screen instructions. You may need to go to your email service provider’s website
or contact them directly to obtain the specic settings needed to continue setup on
your phone.
90 Email
Email
Composing and Sending Email
Once you have set up your email, you can compose and send your rst email from
your Touch3 smartphone.
Composing and Sending Email using the Gmail App
1. In the Gmail App, TAP the “Compose” button ( )at the top-right of the screen.
2. Enter the email recipients in the “To” eld.
3. Enter a subject into the “Subject” eld.
4. Enter your message into the “Compose email” eld.
5. When you’re ready to send your email, TAP the “Send” ( ) button at the
top right of the screen.
Composing and Sending Email using the Email App
1. In the Email App, TAP the “Compose” button at the top-left of the screen.
2. Enter the email recipients in the “To” eld.
3. Enter in a subject into the “Subject” eld.
4. Enter your message into the white space below the “Subject” eld.
91 Email
Email
5. When you’re ready to send your email, TAP the “Send”( ) button at the top
right of the screen.
Reading and Replying to an Email
If you receive a new email notication in the Status Bar, you have two ways of
reading the email message:
Expand the Notication Panel and TAP the new email notication from the list to
read the message.
Launch the Email or Gmail App and then TAP the message in your Inbox to read.
Once you’ve read the email message, you can reply to the sender by TAPPING
the “Reply” button ( in the Gmail App or in the Email App).
When you are nished composing your message, TAP the “Send” button.
92 Email
Email
Sending an Email with a Photo or Video Attachment
Similar to sending photos or videos with text messages, you can also send photos or
videos as attachments to your emails.
Sending an Email with a Photo or Video using the Gmail App
1. Compose a new message.
2. TAP the Menu Button ( ).
3. TAP Attach le”.
4. TAP Gallery”.
5. Select the photo or video you would like to attach.
6. When you are ready to send your email with attachment, TAP the “Send( )
button.
93 Email
Email
Sending an Email with a Photo or Video using the Email App
1. Compose a new message.
2. TAP the “paper clip” ( ) button at the top of the screen.
3. TAP Images” or “Video”.
4. TAP Gallery”.
5. Select the photo or video you would like to attach.
6. When you are ready to send your email with attachment, TAP the “Send” ( )
button.
94 GreatCall Health and Safety
GreatCall Health and Safety
Section 7: GreatCall Health and Safety Apps
This section describes additional services that make your Touch3 more than just an
easy-to-use smartphone with exclusive access to GreatCall’s network of health and
safety experts.
Topics
5Star
Urgent Care
MedCoach
For additional support, visit us online at greatcall.com/support.
95 GreatCall Health and Safety
GreatCall Health and Safety
5Star
The 5Star App on your Touch3 smartphone gets you access to
GreatCall’s unique 5Star Service. 5Star Service provides
easy-to-use and reliable access to NAED* Certied 5Star Agents
who will conrm your location, evaluate your situation, and
get you the help you need. By accessing 5Star Service on your
Touch3, you’ll be immediately connected to a 5Star Agent who
will quickly identify you and conrm your location, then carefully
assess your situation, using details from your Personal Prole. To
launch the 5Star App you can TAP the 5Star button located on the
Lock Screen, or you can TAP the 5Star App from the Home Tab.
*National Academies of Emergency Dispatch
96 GreatCall Health and Safety
GreatCall Health and Safety
Urgent Care
With the Urgent Care App, you have unlimited access to nurses
and doctors everywhere you go. Urgent Care on your Touch3
smartphone gives you access to a Symptom Checker and Medical
Dictionary apps. It can even connect you with a live nurse or
a doctor 24/7 to get a diagnosis or a prescription for common
medications over the phone. To launch the Urgent Care app, TAP
the Urgent Care App from the All Apps list.
97 GreatCall Health and Safety
GreatCall Health and Safety
MedCoach
We understand that taking medications is a part of daily life, so
it shouldn’t be a difcult task. With your Touch3, you can easily
follow your medication and vitamin schedule as prescribed
by your doctor with friendly reminder messages delivered
to your phone. We can even connect you to your pharmacy
for prescription rells. To launch the MedCoach app, TAP the
MedCoach App from the All Apps list.
98 Managing your Settings
Managing your Settings
Section 8: Managing your Settings
This section describes how to manage additional settings on your phone.
Topics
Wi-Fi
Bluetooth
Airplane Mode
For additional support, visit us online at greatcall.com/support.
99 Managing your Settings
Managing your Settings
Wi-Fi
Your Touch3 smartphone is compatible with most Wi-Fi networks to access high-
speed Internet without having to worry about using up your GreatCall data plan.
Connecting to a Wi-Fi Network
1. While on the Home Tab, TAP the Menu Button ( ) .
2. TAP Options”.
3. TAP Wi-Fi”. A list of available Wi-Fi networks will appear.
4. TAP the Wi-Fi network name you wish to use.
5. Enter the password for the Wi-Fi network you selected, and TAP the “Connect
button.
You should see “Connected” below your selected Wi-Fi network as well as a Wi-Fi
icon( ) in the Status Bar indicating that you have successfully connected to the
network.
100 Managing your Settings
Managing your Settings
Turning Wi-Fi On and Off
You can turn the Wi-Fi feature off to reduce power consumption and
extend your battery life:
1. Expand the Notication Panel by PRESSING AND HOLDING the
Status Bar and DRAGGING down to the bottom of the screen.
2. TAP the Wi-Fi Quick Settings icon so that it is no longer green. You
have turned off the Wi-Fi feature.
3. To turn Wi-Fi on again, TAP the Wi-Fi Quick Settings icon so that it
is green.
IMPORTANT: GreatCall recommends that you only connect to known Wi-Fi
networks you trust. Connecting to unsecure Wi-Fi networks in public places may
increase your risk to security threats.
101 Managing your Settings
Managing your Settings
Bluetooth
®
The Bluetooth feature allows you to connect your phone to
Bluetooth wireless devices such as the hands-free headset from
greatcall.com/products/accessories or Bluetooth-compatible car
radios.
Pairing a Bluetooth Device
1. Turn on the Bluetooth device and make sure it is in “pairing
mode.” Refer to the Bluetooth device’s User Guide for information on how to
turn on “pairing mode.”
2. While on the Home Tab on your Touch3, TAP the Menu Button ( ).
3. TAP Options”.
4. TAP Bluetooth”.
5. TAP the On/Off switch at the top-right of the screen until it is in the “ON” position
and green.
6. TAP your Bluetooth device when it appears in the “Available devices” list.
102 Managing your Settings
Managing your Settings
NOTE: You may be prompted to enter a security PIN during the pairing process.
Most Bluetooth devices will have the PIN set to “0000” (four zeros), but refer to
the Bluetooth device’s User Guide for more information.
Turning Bluetooth On and Off
You can turn the Bluetooth feature off to reduce power
consumption and extend your battery life:
1. Expand the Notication Panel by PRESSING AND HOLDING the Status Bar and
DRAGGING down to the bottom of the screen.
2. TAP the Bluetooth Quick Settings icon so that it is no longer green. You have
turned off the Bluetooth feature.
3. To turn Bluetooth on again, TAP the Bluetooth Quick Settings
icon so that it is green.
103 Managing your Settings
Managing your Settings
Airplane Mode
Airplane Mode allows you to turn off all wireless features on your
phone so that it is safe for travel on an airplane or if you need to
extend the battery life. When Airplane Mode is enabled, you will not
be able to place or receive calls, send or receive Text Messages or
access anything over the Internet.
Turning Airplane Mode On and Off
1. Expand the Notication Panel by PRESSING AND HOLDING the Status Bar and
DRAGGING down to the bottom of the screen.
2. TAP the Airplane Mode Quick Settings icon so that it is green.
You have turned the Airplane Mode feature ON and will not be able to make any
calls or send any messages.
3. To turn Airplane Mode off, TAP the Airplane Mode Quick
Settings icon so that it is no longer green.
104 Personalizing Your Phone
Personalizing Your Phone
Section 9: Personalize Your Phone
This section details miscellaneous information about your phone.
Topics
Google Account
Changing your Color Theme
Changing the Lock Screen Photo
Changing the Sounds
Replacing the Battery
Adding more Memory
For additional support, visit us online at greatcall.com/support.
105 Personalizing Your Phone
Personalizing Your Phone
Google Account
Setting up a Google (Gmail) account will get you access to the Google Play Store
where you can update your phone’s software and access additional GreatCall and
third-party Apps.
Setting up a New Google Account
If you don’t have an existing Google/Gmail account, follow these instructions to
create one on your phone:
1. Under All Apps, TAP the Gmail App.
2. TAP New”.
3. Enter in your First and Last Name.
4. Enter in your desired email address.
5. Enter in your desired password.
6. You can optionally set up password recovery options.
7. You can optionally join Google+, which is Google’s social media site similar to
Facebook, otherwise you may skip.
8. Choose your Google backup and email communication options.
9. Accept Google’s Terms of Service and Privacy Policy.
106 Personalizing Your Phone
Personalizing Your Phone
Changing your Color Theme
You can personalize your Touch3 by changing the color theme of the GreatCall Home
Screen:
1. While at the Home Tab, TAP the Menu Button ( ).
2. TAP Options”.
3. TAP Color Theme”.
4. TAP the color that you like. You can select from Black, Dark Teal (default color),
Grey, Magenta, Purple and Yellow.
107 Personalizing Your Phone
Personalizing Your Phone
Changing the Lock Screen Photo
You can personalize your Touch3 by adding any photo onto the Lock Screen.
Adding a Lock Screen Photo
1. While at the Home Tab, TAP the Menu Button ( ).
2. TAP Options”.
3. TAP Lock Screen Photo”.
4. TAP Set Photo”.
5. If prompted, TAP “Gallery”.
6. TAP any photo to set it as the Lock Screen Photo.
Removing a Lock Screen Photo
1. While at the Home Tab, TAP the Menu Button ( ).
2. TAP Options”.
3. TAP Lock Screen Photo”.
4. TAP Remove Photo”.
108 Personalizing Your Phone
Personalizing Your Phone
Changing the Sounds
You can personalize your Touch3 by changing the Ringtone and Notication sound
effects.
1. While at the Home Tab, TAP the Menu Button ( ).
2. TAP Options”.
3. TAP Sounds”.
4. TAP Ringtones” or “Default notication sound”. You can hear a sample of the
Ringtone or Notication by TAPPING the name of the sound.
5. TAP OK” to save your Ringtone or Notication selection.
109 Personalizing Your Phone
Personalizing Your Phone
Replacing the Battery
Over time the battery may slowly lose its ability
to hold a charge. If you are no longer getting the
talk or standby time you used to get while using
your phone normally, it may be time to order a
replacement Battery. Below is how to replace the
battery:
1. With your ngernail, use the Battery Cover
Release, located directly above the Power/Lock
Button, to remove the Battery Cover.
2. Remove the Battery.
3. Install a new Battery by aligning the contacts at
the bottom and pushing into place.
4. Replace the Battery Cover it snaps into place.
5. Charge your phone.
110 Personalizing Your Phone
Personalizing Your Phone
Adding more Memory
Your Touch3 smartphone features a
microSD expansion slot to add up to an
additional 64 GB of memory. The following
is how to add more memory:
1. Remove the Battery Cover.
2. Locate the microSD card slot on the side
of the device near the Volume Button.
3. Align the microSD card so that the gold
strips are facing down.
4. Carefully slide the microSD card into the card socket until it clicks into place.
5. Replace the Battery Cover.
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Health and Safety Information
Warning! This product contains chemicals known to the State of California to cause cancer and reproductive toxicity.
This section outlines the safety precautions associated with using your phone. The terms “mobile device” or “cell phone” are
used in this section to refer to your phone. Read this information before using your mobile device.
Exposure to Radio Frequency (RF) Signals
The U.S. Food and Drug Administration (FDA) has published information for consumers relating to Radio Frequency (RF) expo-
sure from wireless phones. The FDA publication includes the following information:
Do cell phones pose a health hazard?
Many people are concerned that cell phone radiation will cause cancer or other serious health hazards. The weight of scientic
evidence has not linked cell phones with any health problems. Cell phones emit low levels of Radio Frequency (RF) energy. Over
the past 15 years, scientists have conducted hundreds of studies looking at the biological effects of the radio frequency energy
emitted by cell phones. While some researchers have reported biological changes associated with RF energy, these studies
have failed to be replicated. The majority of studies published have failed to show an association between exposure to radio
frequency from a cell phone and health problems.
The low levels of RF cell phones emit while in use are in the microwave frequency range. They also emit RF at substantially
reduced time intervals when in the stand-by mode. Whereas high levels of RF can produce health effects (by heating tissue),
exposure to low level RF that does not produce heating effects causes no known adverse health effects. The biological effects
of radio frequency energy should not be confused with the effects from other types of electromagnetic energy. Very high levels
of electromagnetic energy, such as is found in X-rays and gamma rays, can ionize biological tissues. Ionization is a process
where electrons are stripped away from their normal locations in atoms and molecules. It can permanently damage biological
tissues including DNA, the genetic material. The energy levels associated with radio frequency energy, including both radio
waves and microwaves, are not great enough to cause ionization of atoms and molecules. Therefore, RF energy is a type of
112 Health & Safety
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non-ionizing radiation. Other types of non-ionizing radiation include visible light, infrared radiation (heat), and other forms
of electromagnetic radiation with relatively low frequencies. While RF energy does not ionize particles, large amounts can in-
crease body temperatures and cause tissue damage. Two areas of the body, the eyes and the testes, are particularly vulnerable
to RF heating because there is relatively little blood ow in them to carry away excess heat.
Research Results to Date: Is there a connection between RF and certain health problems?
The results of most studies conducted to date say no. In addition, attempts to replicate and conrm the few studies that have
shown a connection have failed. The scientic community at large therefore believes that the weight of scientic evidence does
not show an association between exposure to Radio Frequency (RF) from cell phones and adverse health outcomes. Still the
scientic community has supported additional research to address gaps in knowledge. Some of these studies are described
below.
Interphone Study
Interphone is a large international study designed to determine whether cell phones increase the risk of head and neck cancer.
A report published in the International Journal of Epidemiology (June, 2010) compared cell phone usage for more than 5,000
people with brain tumors (glioma and meningioma) and a similar number of healthy controls.
Results of this study did NOT show that cell phones caused brain cancer. In this study, most people had no increased risk of
brain cancer from using cell phones. For people with the heaviest use of cell phones (an average of more than ½ hour per day,
every day, for over 10 years) the study suggested a slight increase in brain cancer. However, the authors determined that bias-
es and errors prevented any conclusions being drawn from this data. Additional information about Interphone can be found at
http://www.iarc.fr/en/media-centre/pr/2010/pdfs/pr200_E.pdf.
Interphone is the largest cell phone study to date, but it did not answer all questions about cell phone safety. Additional
research is being conducted around the world, and the FDA continues to monitor developments in this eld.
International Cohort Study on Mobile Phone Users (COSMOS)
The COSMOS study aims to conduct long-term health monitoring of a large group of people to determine if there are any health
issues linked to long-term exposure to radio frequency energy from cell phone use. The COSMOS study will follow approximate-
ly 300,000 adult cell phone users in Europe for 20 to 30 years. Additional information about the COSMOS study can be found
at http://www.ukcosmos.org/index.html.
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Risk of Brain Cancer from Exposure to Radio Frequency Fields in Childhood and Adolescence (MOBI-KIDS)
MOBI-KIDS is an international study investigating the relationship between exposure to radio frequency energy from com-
munication technologies including cell phones and brain cancer in young people. This is an international multi-center study
involving 14 European and non-European countries. Additional information about MOBI-KIDS can be found at
http://www.creal.cat/programes-recerca/en_projectes-creal/view.php?ID=39.
Surveillance, Epidemiology, and End Results (SEER) Program of the National Cancer Institute
The National Cancer Institute (NCI) actively follows cancer statistics in the United States to detect any change in rates of new
cases for brain cancer. If cell phones play a role in risk for brain cancer, rates should go up, because heavy cell phone use has
been common for quite some time in the U.S. Between 1987 and 2005, the overall age-adjusted incidence of brain cancer did
not increase. Additional information about SEER can be found at http://seer.cancer.gov/.
Cell Phone Industry Actions
Although the existing scientic data do not justify FDA regulatory actions, the FDA has urged the cell phone industry to take a
number of steps, including the following:
Support-needed research on possible biological effects of RF for the type of signal emitted by cell phones;
Design cell phones in a way that minimizes any RF exposure to the user; and
Cooperate in providing users of cell phones with the current information on cell phone use and human health concerns.
The FDA also is working with voluntary standard-setting bodies such as the Institute of Electrical and Electronics Engineers
(IEEE), the International Commission on Non-Ionizing Radiation Protection (ICNIRP), and others to assure that safety standards
continue to adequately protect the public.
Reducing Exposure: Hands-Free Kits and Other Accessories
Steps to Reduce Exposure to Radio Frequency Energy
If there is a risk from being exposed to radio frequency energy (RF) from cell phones - and at this point we do not know that
there is - it is probably very small. But, if you are concerned about avoiding even potential risks, you can take a few simple
steps to minimize your RF exposure.
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Reduce the amount of time spent using your cell phone;
Use speaker mode or a headset to place more distance between your head and the cell phone.
Hands-Free Kits
Hands-free kits may include audio or Bluetooth
®
headsets and various types of body-worn accessories such as belt-clips and
holsters. Combinations of these can be used to reduce RF energy absorption from cell phones. Headsets can substantially
reduce exposure because the phone is held away from the head in the user’s hand or in approved body-worn accessories.
Cell phones marketed in the U.S. are required to meet RF exposure compliance requirements when used against the head and
against the body.
Because there are no known risks from exposure to RF emissions from cell phones, there is no reason to believe that hands-
free kits reduce risks. Hands-free kits can be used for convenience and comfort. They are also required by law in many states if
you want to use your phone while driving.
Cell Phone Accessories that Claim to Shield the Head from RF Radiation
Because there are no known risks from exposure to RF emissions from cell phones, there is no reason to believe that acces-
sories which claim to shield the head from those emissions reduce risks. Some products that claim to shield the user from RF
absorption use special phone cases, while others involve nothing more than a metallic accessory attached to the phone.
Studies have shown that these products generally do not work as advertised. Unlike “hands-free” kits, these so-called
“shields” may interfere with proper operation of the phone. The phone may be forced to boost its power to compensate, lead-
ing to an increase in RF absorption.
Children and Cell Phones
The scientic evidence does not show a danger to any users of cell phones from RF exposure, including children and teenagers.
The steps adults can take to reduce RF exposure apply to children and teenagers as well.
Reduce the amount of time spent on the cell phone;
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Health & Safety
Use speaker mode or a headset to place more distance between the head and the cell phone.
Some groups sponsored by other national governments have advised that children be discouraged from using cell phones at
all. For example, The Stewart Report from the United Kingdom made such a recommendation in December 2000. In this report,
a group of independent experts noted that no evidence exists that using a cell phone causes brain tumors or other ill effects.
Their recommendation to limit cell phone use by children was strictly precautionary; it was not based on scientic evidence
that any health hazard exists.
Additional information on the safety of RF exposures from various sources can be obtained from the following organizations
(updated 05/09/2014):
FCC RF Safety Program:
http://www.fcc.gov/oet/rfsafety/.
Environmental Protection Agency (EPA):
http://www.epa.gov/radtown/wireless-tech.html.
Occupational Safety and Health Administration (OSHA):
http://www.osha.gov/SLTC/radiofrequencyradiation/.
(Note: This web address is case sensitive.)
National Institute for Occupational Safety and Health (NIOSH):
http://www.cdc.gov/niosh/.
World Health Organization (WHO):
http://www.who.int/peh-emf/en/.
International Commission on Non-Ionizing Radiation Protection:
http://www.icnirp.de.
Health Protection Agency:
http://www.hpa.org.uk/Topics/Radiation/.
US Food and Drug Administration:
http://www.fda.gov/Radiation-EmittingProducts/RadiationEmittingProductsandProcedures/HomeBusinessandEnter-
tainment/CellPhones/default.htm.
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Specic Absorption Rate (SAR) Certication Information
Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for
Radio Frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government.
These FCC RF exposure limits are derived from the recommendations of two expert organizations: the National Council on Ra-
diation Protection and Measurement (NCRP) and the Institute of Electrical and Electronics Engineers (IEEE). In both cases, the
recommendations were developed by scientic and engineering experts drawn from industry, government, and academia after
extensive reviews of the scientic literature related to the biological effects of RF energy.
The RF exposure limit set by the FCC for wireless mobile phones employs a unit of measurement known as the Specic Absorp-
tion Rate (SAR). The SAR is a measure of the rate of absorption of RF energy by the human body expressed in units of watts per
kilogram (W/kg). The FCC requires wireless phones to comply with a safety limit of 1.6 watts per kilogram (1.6 W/kg).
The FCC SAR limit incorporates a substantial margin of safety to give additional protection to the public and to account for any
variations in measurements.
SAR tests are conducted using standard operating positions accepted by the FCC with the phone transmitting at its highest cer-
tied power level in all tested frequency bands. Although the SAR is determined at the highest certied power level, the actual
SAR level of the phone while operating can be well below the maximum reported value. This is because the phone is designed
to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a
wireless base station antenna, the lower the power output of the phone.
Before a new model phone is available for sale to the public, it must be tested and certied to the FCC that it does not exceed
the SAR limit established by the FCC. Tests for each model phone are performed in positions and locations (e.g. at the ear and
worn on the body) as required by the FCC. For body-worn operation, this phone has been tested and meets FCC RF exposure
guidelines when used with an accessory that contains no metal and that positions the mobile device a minimum of 1.5 cm
from the body.
Use of other accessories may not ensure compliance with FCC RF exposure guidelines. The FCC has granted an Equipment Au-
thorization for this mobile device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines.
This mobile phone has a FCC ID number: A3LSMS765C [Model Number: SM-G310R5] and the specic SAR levels for this mobile
phone can be found at the following FCC website: http://www.fcc.gov/oet/ea/.
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The maximum SAR values for this model phone as reported to the FCC are: Head: 0.86 W/Kg. Body-worn: 0.86 W/Kg.
The SAR information for this device can also be found on Samsung’s website: http://www.samsung.com/sar.
SAR information on this and other model phones can be accessed online on the FCC’s website through http://transition.
fcc.gov/oet/rfsafety/sar.html. To nd information that pertains to a particular model phone, this site uses the phone FCC ID
number which is usually printed somewhere on the case of the phone. Sometimes it may be necessary to remove the battery
pack to nd the number. Once you have the FCC ID number for a particular phone, follow the instructions on the website and it
should provide values for typical or maximum SAR for a particular phone. Additional SAR information can also be obtained at
http://www.fcc.gov/encyclopedia/specic-absorption-rate-sar-cellular-telephones.
FCC Part 15 Information to User
Pursuant to part 15.21 of the FCC Rules, you are cautioned that changes or modications not expressly approved by Samsung
could void your authority to operate the device.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installa-
tion. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encour-
aged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
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Commercial Mobile Alerting System (CMAS)
This device is designed to receive wireless emergency alerts from the Commercial Mobile Alerting System (“CMAS”;
which may also be known as the Personal Localized Alerting Network (“PLAN”)). If your wireless provider has chosen to partic-
ipate in CMAS/PLAN, alerts are available while in the provider’s coverage area. If you travel outside your provider’s coverage
area, wireless emergency alerts may not be available. For more information, please contact your wireless provider.
Smart Practices While Driving
On the Road - Off the Phone
The primary responsibility of every driver is the safe operation of his or her vehicle. Responsible drivers understand that no
secondary task should be performed while driving whether it be eating, drinking, talking to passengers, or talking on a mobile
phone - unless the driver has assessed the driving conditions and is condent that the secondary task will not interfere with
their primary responsibility. Do not engage in any activity while driving a moving vehicle which may cause you to take your
eyes off the road or become so absorbed in the activity that your ability to concentrate on the act of driving becomes impaired.
Samsung is committed to promoting responsible driving and giving drivers the tools they need to understand and address
distractions.
Check the laws and regulations on the use of mobile devices and their accessories in the areas where you drive. Always obey
them. The use of these devices may be prohibited or restricted in certain areas. For example, only hands-free use may be
permitted in certain areas.
Before answering calls, consider your circumstances. Let the call go to voicemail when driving conditions require. Remember,
driving comes rst, not the call! If you consider a call necessary and appropriate, follow these tips:
Use a hands-free device;
Secure your phone within easy reach;
Place calls when you are not moving;
Plan calls when your car will be stationary;
Do not engage in stressful or emotional conversations;
Let the person with whom you are speaking know that you are driving and will suspend the call if necessary;
Do not take notes or look up phone numbers while driving;
Notice regarding legal restrictions on mounting this device in an automobile:
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Laws in some states may prohibit mounting this device on or near the windshield of an automobile. In other states, the law
may permit mounting this device only in specic locations in the automobile. Be sure to consult the state and local laws or
ordinances where you drive before mounting this device in an automobile. Failure to comply with these restrictions could result
in nes, penalties, or other damages.
Never mount this device in a manner that will obstruct the driver’s clear view of the street and trafc.
Never use wireless data services such as text messaging, Web browsing, or e-mail while operating a vehicle.
Never watch videos, such as a movie or clip, or play video games while operating a vehicle.
For more information, go to http://www.ctia.org.
Battery Use and Safety
Important! Handle and store batteries properly to avoid injury or damage. Most battery issues arise from improper handling of
batteries and, particularly, from the continued use of damaged batteries.
Do not disassemble, crush, puncture, shred, or otherwise attempt to change the form of your battery. Do not put a high
degree of pressure on the battery. This can cause leakage or an internal short-circuit, resulting in overheating.
Do not let the phone or battery come in contact with liquids. Liquids can get into the phone’s circuits, leading to
corrosion. Even when the phone appears to be dry and appears to operate normally, the circuitry could slowly corrode
and pose a safety hazard. If the phone and/or battery get wet, have them checked by your service provider or contact
Samsung, even if they appear to be working properly.
Do not place your battery in or near a heat source. Excessive heating can damage the phone or the battery and could
cause the phone or the battery to explode. Do not dry a wet or damp battery with an appliance or heat source such as a
microwave oven, hair dryer, iron, or radiator. Avoid leaving your phone in your car in high temperatures.
Caution: Some applications or prolonged usage may increase device temperature. Prolonged skin contact with a device
that is hot to the touch may produce skin discomfort or redness, or low-temperature burns. If the device feels hot to the
touch, discontinue use and close all applications or turn off the device until it cools. Always ensure that the phone has
adequate ventilation and air ow. Covering the device with bedding, your body, thick clothing or any other materials that
signicantly affect air ow may affect the performance of the phone and poses a possible risk of re or explosion, which
could lead to serious bodily injuries or damage to property.
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Do not dispose of the phone or the battery in a re. The phone or the battery may explode when overheated.
Do not handle a damaged or leaking battery. Do not let leaking battery uid come in contact with your eyes, skin or
clothing. For safe disposal options, contact your nearest Samsung-authorized service center.
Avoid dropping the cell phone. Dropping the phone or the battery, especially on a hard surface, can potentially cause
damage to the phone and battery. If you suspect damage to the phone or battery, take it to a service center for inspec-
tion.
Never use any charger or battery that is damaged in any way.
Do not allow the battery to touch metal objects. Accidental short-circuiting can occur when a metallic object (coin,
key, jewelry, clip, or pen) causes a direct connection between the + and - terminals of the battery (metal strips on the
battery), for example when you carry a spare battery in a pocket or bag. Short-circuiting the terminals may damage the
battery or the object causing the short-circuiting.
Important! Use only Samsung-approved batteries, and recharge your battery only with Samsung-approved chargers which are
specically designed for your phone.
WARNING!
Use of a non-Samsung-approved battery or charger may present a risk of re, explosion, leakage, or other hazard. Samsung’s
warranty does not cover damage to the phone caused by nonSamsung-approved batteries and/or chargers.
Do not use incompatible cell phone batteries and chargers. Some websites and second-hand dealers not associated with repu-
table manufacturers and carriers, might be selling incompatible or even counterfeit batteries and chargers. Consumers should
purchase manufacturer or carrier-recommended products and accessories. If unsure about whether a replacement battery or
charger is compatible, contact the manufacturer of the battery or charger.
Misuse or use of incompatible phones, batteries, and charging devices could result in damage to the equipment and a
possible risk of re, explosion, or leakage, leading to serious injuries, damages to your phone, or other serious hazard.
Samsung Mobile Products and Recycling
Samsung cares for the environment and encourages its customers to recycle Samsung mobile devices and genuine Samsung
accessories.
Proper disposal of your mobile device and its battery is not only important for safety, it benets the environment. Batteries
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must be recycled or disposed of properly.
Recycling programs for your mobile device, batteries, and accessories may not be available in your area.
We’ve made it easy for you to recycle your old Samsung mobile device by working with respected take-back companies in every
state in the country.
Drop It Off
You can drop off your Samsung-branded mobile device and batteries for recycling at one of our numerous Samsung Recycling
Direct (SM) locations. A list of these locations may be found at: http://pages.samsung.com/us/recyclingdirect/usactivities_en-
vironment_samsungrecyclingdirect_locations.jsp.
Samsung-branded devices and batteries will be accepted at these locations for no fee. Consumers may also recycle their used
mobile device or batteries at many retail or carrier-provided locations where mobile devices and batteries are sold. Additional
information regarding specic locations may be found at: http://www.epa.gov/epawaste/partnerships/plugin/cellphone/in-
dex.htm or at http://www.call2recycle.org/.
Mail It In
The Samsung Mobile Take-Back Program will provide Samsung customers with a free recycling mailing label.
Just go to
http://fun.samsungmobileusa.com/recycling/index.jsp and follow the instructions to print out a free pre-paid postage label
and then send your old mobile device or battery to the address listed, via U.S. Mail, for recycling.
Dispose of unwanted electronics through an approved
recycler.
To nd the nearest recycling location, go to our website: www.samsung.com/recyclingdirect
Or call, (877) 278-0799.
Follow local regulations regarding disposal of mobile devices and batteries
Dispose of your mobile device and batteries in accordance with local regulations. In some areas, the disposal of these items in
household or business trash may be prohibited. Help us protect the environment - recycle!
Warning! Never dispose of batteries in a re because they may explode.
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UL Certied Travel Charger
The Travel Charger for this phone has met applicable UL safety requirements. Please adhere to the following safety instructions
per UL guidelines:
FAILURE TO FOLLOW THE INSTRUCTIONS OUTLINED MAY LEAD TO SERIOUS PERSONAL INJURY AND POSSIBLE PROPERTY DAM-
AGE.
IMPORTANT SAFETY INSTRUCTIONS - SAVE THESE INSTRUCTIONS.
DANGER - TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, CAREFULLY FOLLOW THESE INSTRUCTIONS.
FOR CONNECTION TO A SUPPLY NOT IN NORTH AMERICA, USE AN ATTACHMENT PLUG ADAPTOR OF THE PROPER CONFIGURATION
FOR THE POWER OUTLET.
THIS POWER UNIT IS INTENDED TO BE CORRECTLY ORIENTED IN A VERTICAL OR HORIZONTAL OR FLOOR MOUNT POSITION.
Display / Touch-Screen
Please note the following information when using your mobile device:
WARNING REGARDING DISPLAY
The display on your mobile device is made of glass or acrylic and could break if your mobile device is dropped or if it receives
signicant impact. Do not use if screen is broken or cracked as this could cause injury to you.
WARRANTY DISCLAIMER: PROPER USE OF A TOUCH-SCREEN MOBILE DEVICE
If your mobile device has a touch-screen display, please note that a touch-screen responds best to a light touch from the pad of
your nger or a non-metallic stylus. Using excessive force or a metallic object when pressing on the touch-screen may damage
the tempered glass surface and void the warranty. For more information, please refer to the “Standard Limited Warranty”.
GPS & AGPS
Certain Samsung mobile devices can use a Global Positioning System (GPS) signal for location-based applications. A GPS
uses satellites controlled by the U.S. Government that are subject to changes implemented in accordance with the Department
of Defense policy and the 2008 Federal Radio navigation Plan (FRP). Changes may affect the performance of location-based
technology on your mobile device.
Certain Samsung mobile devices can also use an Assisted Global Positioning System (AGPS), which obtains information from
the cellular network to improve GPS performance. AGPS uses your wireless service provider’s network and therefore airtime,
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data charges, and/or additional charges may apply in accordance with your service plan. Contact your wireless service provider
for details.
Your Location
Location-based information includes information that can be used to determine the approximate location of a mobile device.
Mobile devices which are connected to a wireless network transmit location-based information. Additionally, if you use appli-
cations that require location-based information (e.g. driving directions), such applications transmit location-based informa-
tion. The location-based information may be shared with third-parties, including your wireless service provider, applications
providers, Samsung, and other third-parties providing services.
Use of AGPS in Emergency Calls
When you make an emergency call, the cellular network may activate AGPS technology in your mobile device to tell the emer-
gency responders your approximate location.
AGPS has limitations and might not work in your area. Therefore:
Always tell the emergency responder your location to the best of your ability; and
Remain on the mobile device for as long as the emergency responder instructs you.
Navigation
Maps, directions, and other navigation-data, including data relating to your current location, may contain inaccurate or
incomplete data, and circumstances can and do change over time. In some areas, complete information may not be available.
Therefore, you should always visually conrm that the navigational instructions are consistent with what you see before follow-
ing them. All users should pay attention to road conditions, closures, trafc, and all other factors that may impact safe driving
or walking. Always obey posted road signs.
Emergency Calls
This mobile device, like any wireless mobile device, operates using radio signals, wireless and landline networks, as well as
user-programmed functions, which cannot guarantee connection in all conditions, areas, or circumstances.
Therefore, you should never rely solely on any wireless mobile device for essential communications (medical emergencies, for
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example). Before traveling in remote or underdeveloped areas, plan an alternate method of contacting emergency services per-
sonnel. Remember, to make or receive any calls, the mobile device must be switched on and in a service area with adequate
signal strength.
Emergency calls may not be possible on all wireless mobile device networks or when certain network services and/or mobile
device features are in use. Check with local service providers.
To make an emergency call:
1. If the mobile device is not on, switch it on.
2. From the Home screen, tap .
3. Key in the emergency number for your present location (for example, 911 or other ofcial emergency number). Emergency
numbers vary by location.
4.Tap “Call.”
If certain features are in use (call blocking, for example), you may rst need to deactivate those features before you can make
an emergency call. Consult your User Manual and your local cellular service provider. When making an emergency call, remem-
ber to give all the necessary information as accurately as possible. Remember that your mobile device may be the only means
of communication at the scene of an accident; do not cut off the call until given permission to do so.
Care and Maintenance
Your mobile device is a product of superior design and craftsmanship and should be treated with care. The suggestions below
will help you fulll any warranty obligations and allow you to enjoy this product for many years:
Keep your Samsung Mobile Device away from:
Liquids of any kind
Keep the mobile device dry. Precipitation, humidity, and liquids contain minerals that will corrode electronic circuits. If
the mobile device does get wet, do not accelerate drying with the use of an oven, microwave, or dryer, because this may
damage the mobile device and could cause a re or explosion.
Do not use the mobile device with a wet hand. Doing so may cause an electric shock to you or damage to the mobile
device.
Extreme heat or cold
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Avoid temperatures below 0°C / 32°F or above 45°C / 113°F.
Microwaves
Do not try to dry your mobile device in a microwave oven. Doing so may cause a re or explosion.
Dust and dirt
Do not expose your mobile device to dust, dirt, or sand.
Cleaning solutions
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the mobile device. Wipe it with a soft cloth
slightly dampened in a mild soap-and-water solution. If the mobile device has a retractable camera lens, do not use
soap and water to clean the lens. Use a blower or brush or lens cleaning paper dampened in a lens cleaning solution.
Shock or vibration
Do not drop, knock, or shake the mobile device. Rough handling can break internal circuit boards.
Paint
Do not paint the mobile device. Paint can clog the device’s moving parts or ventilation openings and prevent proper
operation.
Responsible Listening
Caution! Avoid potential hearing loss.
Damage to hearing occurs when a person is exposed to loud sounds over time. The risk of hearing loss increases as sound is
played louder and for longer durations. Prolonged exposure to loud sounds (including music) is the most common cause of
preventable hearing loss. Some scientic research suggests that using portable audio devices, such as portable music players
and cell phones, at high volume settings for long durations may lead to permanent noise-induced hearing loss.
This includes the use of headphones (including headsets, earbuds, and Bluetooth
®
or other wireless devices). Exposure to
very loud sound has also been associated in some studies with tinnitus (a ringing in the ear), hypersensitivity to sound, and
distorted hearing. Individual susceptibility to noise-induced hearing loss and potential hearing problem varies. Additionally,
the amount of sound produced by a portable audio device varies depending on the nature of the sound, the device settings,
and the headphones that are used. As a result, there is no single volume setting that is appropriate for everyone or for every
combination of sound, settings, and equipment. You should follow some common sense recommendations when using any
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portable audio device:
Always turn the volume down before plugging the earphones into an audio source.
Set the volume in a quiet environment and select the lowest volume at which you can hear adequately.
Be aware that you can adapt to higher volume settings over time, not realizing that the higher volume may be harmful to
your hearing.
When using headphones, turn the volume down if you cannot hear the people speaking near you or if the person sitting
next to you can hear what you are listening to.
Do not turn the volume up to block out noisy surroundings. If you choose to listen to your portable device in a noisy
environment, use noise-cancelling headphones to block out background environment noise. By blocking background
environment noise, noise cancelling headphones should allow you to hear the music at lower volumes than when using
earbuds.
Limit the amount of time you listen. As the volume increases, less time is required before you hearing could be affected.
Avoid using headphones after exposure to extremely loud noises, such as rock concerts, that might cause temporary
hearing loss. Temporary hearing loss might cause unsafe volumes to sound normal.
Do not listen at any volume that causes you discomfort. If you experience ringing in your ears, hear mufed speech, or
experience any temporary hearing difculty after listening to your portable audio device, discontinue use and consult
your doctor.
You can obtain additional information on this subject from the following sources:
American Academy of Audiology
11730 Plaza American Drive, Suite 300
Reston, VA 20190
Voice: (800) 222-2336
Email: info@audiology.org
Internet: http://www.audiology.org/Pages/default.aspx
National Institute on Deafness and Other Communication Disorders
National Institutes of Health
31 Center Drive, MSC 2320
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Bethesda, MD 20892-2320
Email: nidcdinfo@nih.gov
Internet: http://www.nidcd.nih.gov/
National Institute for Occupational Safety and Health (NIOSH)
395 E Street, S.W., Suite 9200
Patriots Plaza Building
Washington, DC 20201
Voice: 1-800-35-NIOSH
(1-800-356-4674)
1-800-CDC-INFO (1-800-232-4636)
Outside the U.S. 513-533-8328
Email: cdcinfo@cdc.gov
Internet: http://www.cdc.gov/niosh/topics/noise/default.html
1-888-232-6348 TTY
Operating Environment
Remember to follow any special regulations in force in any area, and always switch your mobile device off whenever it is for-
bidden to use it, or when it may cause interference or danger. When connecting the mobile device or any accessory to another
device, read its user’s guide for detailed safety instructions. Do not connect incompatible products.
Using Your Mobile Device Near Other Electronic Devices
Most modern electronic equipment is shielded from Radio Frequency (RF) signals. However, certain electronic equipment may
not be shielded against the RF signals from your wireless mobile device. Consult the manufacturer to discuss alternatives.
Implantable Medical Devices
A minimum separation of six (6) inches should be maintained between a handheld wireless mobile device and an implantable
medical device, such as a pacemaker or implantable cardioverter debrillator, to avoid potential interference with the device.
Persons who have such devices:
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Should ALWAYS keep the mobile device more than six (6) inches from their implantable medical device when the mobile
device is turned ON;
Should not carry the mobile device in a breast pocket;
Should use the ear opposite the implantable medical device to minimize the potential for interference;
Should turn the mobile device OFF immediately if there is any reason to suspect that interference is taking place;
Should read and follow the directions from the manufacturer of your implantable medical device. If you have any ques-
tions about using your wireless mobile device with an implantable medical device, consult your health care provider.
For more information see: http://www.fcc.gov/oet/rfsafety/rf-faqs.html#.
Other Medical Devices
If you use any other personal medical devices, consult the manufacturer of your device to determine if it is adequately shielded
from external RF energy. Your physician may be able to assist you in obtaining this information. Switch your mobile device off in
health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be
using equipment that could be sensitive to external RF energy.
Vehicles
RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manu-
facturer or its representative regarding your vehicle before using your mobile device in a motor vehicle. You should also consult
the manufacturer of any equipment that has been added to your vehicle.
Posted Facilities
Switch your mobile device off in any facility where posted notices require you to do so.
Potentially Explosive Environments
Switch your mobile device off when in any area with a potentially explosive atmosphere and obey all signs and instructions.
Sparks in such areas could cause an explosion or re resulting in bodily injury or even death. Users are advised to switch the
mobile device off while at a refueling point (service station).
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Users are reminded of the need to observe restrictions on the use of radio equipment in fuel depots (fuel storage and distribu-
tion areas), chemical plants, or where blasting operations are in progress. Areas with a potentially explosive atmosphere are
often, but not always, clearly marked. They include below deck on boats, chemical transfer or storage facilities, vehicles using
liqueed petroleum gas (such as propane or butane), areas where the air contains chemicals or particles, such as grain, dust,
or metal powders, and any other area where you would normally be advised to turn off your vehicle engine. Vehicles using
liqueed petroleum gas (such as propane or butane) must comply with the National Fire Protection Standard (NFPA-58). For a
copy of this standard, contact the National Fire Protection Association.
When your Device is Wet
Do not turn on your device if it is wet. If your device is already on, turn it off and remove the battery immediately (if the device
will not turn off or you cannot remove the battery, leave it as-is). Then, dry the device with a towel and take it to a service
center.
FCC Hearing Aid Compatibility (HAC) Regulations for Wireless Devices
The U.S. Federal Communications Commission (FCC) has established requirements for digital wireless mobile devices to be
compatible with hearing aids and other assistive hearing devices.
When individuals employing some assistive hearing devices (hearing aids and cochlear implants) use wireless mobile devices,
they may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interfer-
ence noise, and mobile devices also vary in the amount of interference they generate. The wireless telephone industry has de-
veloped a rating system for wireless mobile devices to assist hearing device users nd mobile devices that may be compatible
with their hearing devices. Not all mobile devices have been rated. Mobile devices that are rated have the rating on their box or
a label located on the box.
The ratings are not guarantees. Results will vary depending on the user’s hearing device and hearing loss. If your hearing
device happens to be vulnerable to interference, you may not be able to use a rated mobile device successfully. Trying out the
mobile device with your hearing device is the best way to evaluate it for your personal needs.
M-Ratings: Wireless mobile devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to
hearing devices than mobile devices that are not labeled. M4 is the better/higher of the two ratings. M-ratings refer to enabling
acoustic coupling with hearing aids that do not operate in telecoil mode.
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T-Ratings: Mobile devices rated T3 or T4 meet FCC requirements and are likely to generate less interference to hearing devices
than mobile devices that are not labeled. T4 is the better/higher of the two ratings. T-ratings refer to enabling inductive cou-
pling with hearing aids operating in telecoil mode.
Hearing devices may also be rated. Your hearing aid manufacturer or hearing health professional may help you nd this rating.
Higher ratings mean that the hearing device is relatively immune to interference noise.
Under the current industry standard, American National Standards Institute (ANSI) C63.19, the hearing aid and wireless mobile
device rating values are added together to indicate how usable they are together. For example, if a hearing aid meets the M2
level rating and the wireless mobile device meets the M3 level rating, the sum of the two values equals M5.
Under the standard, this should provide the hearing aid user with normal use while using the hearing aid with the particular
wireless mobile device. A sum of 6 or more would indicate excellent performance.
However, these are not guarantees that all users will be satised. T ratings work similarly.
M3 + M2 = 5
T3 + T2 = 5
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The HAC rating and measurement procedure are described in the American National Standards Institute (ANSI) C63.19 stan-
dard.
HAC for Newer Technologies
This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However,
there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids.
It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear
implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of this phone for
information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider
or phone retailer.
Restricting Children’s Access to Your Mobile Device
Your mobile device is not a toy. Do not allow children to play with it because they could hurt themselves and others, damage
the mobile device, or make calls that increase your mobile device bill.
Keep the mobile device and all its parts and accessories out of the reach of small children.
FCC Notice and Cautions
FCC Notice
The mobile device may cause TV or radio interference if used in close proximity to receiving equipment. The FCC can require you
to stop using the mobile device if such interference cannot be eliminated.
Cautions
Any changes or modications to your mobile device not expressly approved by Samsung could void your warranty for this
equipment and void your authority to operate this equipment. Only use approved batteries, antennas, and chargers. The use
of any unauthorized accessories may be dangerous and void the mobile device warranty if said accessories cause damage or a
defect to the mobile device.
Although your mobile device is quite sturdy, it is a complex piece of equipment and can be broken. Avoid dropping, hitting,
bending, or sitting on it.
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Other Important Safety Information
Only qualied personnel should service the mobile device or install the mobile device in a vehicle. Faulty installation or
service may be dangerous and may invalidate any warranty applicable to the device.
Ensure that any mobile devices or related equipment installed in your vehicle are securely mounted.
Check regularly that all wireless mobile device equipment in your vehicle is mounted and operating properly.
When using a headset in dry environments, static electricity can build up in the headset and cause a small quick static
electrical shock. To minimize the risk of electrostatic discharge from the headset avoid using the headset in extremely
dry environments or touch a grounded unpainted metal object to discharge static electricity before inserting the head-
set.
Do not store or carry ammable liquids, gases, or explosive materials in the same compartment as the mobile device, its
parts, or accessories.
For vehicles equipped with an air bag, remember that an air bag inates with great force. Do not place objects, including
installed or portable wireless equipment near or in the area over the air bag or in the air bag deployment area. If wireless
equipment is improperly installed and the air bag inates, serious injury could result.
Switch your mobile device off before boarding an aircraft. The use of wireless mobile devices in aircraft is illegal and may
be dangerous to the aircraft’s operation. Check with appropriate authorities before using any function of a mobile device
while on an aircraft.
Failure to observe these instructions may lead to the suspension or denial of cell phone services to the offender, or legal
action, or both.
While using your device, leave some lights on in the room and do not hold the screen too close to your eyes.
Seizures or blackouts can occur when you are exposed to ashing lights while watching videos or playing games for
extended periods. If you feel any discomfort, stop using the device immediately.
Reduce risk of repetitive motion injuries. When you repetitively perform actions, such as pressing keys, drawing char-
acters on a touch screen with your ngers, or playing games, you may experience occasional discomfort in your hands,
neck, shoulders, or other parts of your body. When using your device for extended periods, hold the device with a
relaxed grip, press the keys lightly, and take frequent breaks. If you continue to have discomfort during or after such use,
stop use and see a physician.
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If your device has a camera ash or light, do not use the ash or light close to the eyes of people or pets. [122011]
End User License Agreement for Software
IMPORTANT. READ CAREFULLY: This End User License Agreement (“EULA”) is a legal agreement between you (either an indi-
vidual or a single entity) and Samsung Electronics Co., Ltd. (“Samsung”) for software, owned by Samsung and its afliated
companies and its third party suppliers and licensors, that accompanies this EULA, which includes computer software and may
include associated media, printed materials, “online” or electronic documentation in connection with your use of this device
(“Software”).
This device requires the use of preloaded software in its normal operation. BY USING THE DEVICE OR ITS PRELOADED SOFT-
WARE, YOU ACCEPT THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THE DEVICE OR THE SOFT-
WARE.
1. GRANT OF LICENSE. Samsung grants you the following rights provided that you comply with all terms and conditions of this
EULA: You may install, use, access, display and run one copy of the Software on the local hard disk(s) or other permanent
storage media of one computer and use the Software on a single computer or a mobile device at a time, and you may not make
the Software available over a network where it could be used by multiple computers at the same time. You may make one copy
of the Software in machine readable form for backup purposes only; provided that the backup copy must include all copyright
or other proprietary notices contained on the original.
Certain items of the Software may be subject to open source licenses. The open source license provisions may override some
of the terms of this EULA. We make the applicable open source licenses available to you on the Legal Notices section of the
Settings menu of your device.
2. RESERVATION OF RIGHTS AND OWNERSHIP. Samsung reserves all rights not expressly granted to you in this EULA. The
Software is protected by copyright and other intellectual property laws and treaties. Samsung or its suppliers own the title,
copyright and other intellectual property rights in the Software. The Software is licensed, not sold.
3. LIMITATIONS ON END USER RIGHTS. You may not reverse engineer, decompile, disassemble, or otherwise attempt to discover
the source code or algorithms of, the Software (except and only to the extent that such activity is expressly permitted by appli-
cable law not withstanding this limitation), or modify, or disable any features of, the Software, or create derivative works based
on the Software. You may not rent, lease, lend, sublicense or provide commercial hosting services with the Software.
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4. CONSENT TO USE OF DATA. You agree that Samsung and its afliates may collect and use technical information gathered as
part of the product support services related to the Software provided to you, if any, such as IMEI(your device’s unique identi-
cation number), device number, model name, customer code, access recording, your device’s current SW version, MCC (Mobile
Country Code), MNC (Mobile Network Code). Samsung and its afliates may use this information solely to improve their prod-
ucts or to provide customized services or technologies to you and will not disclose this information in a form that personally
identies you. At all times your information will be treated in accordance with Samsung’s Privacy Policy, which can be viewed
at: http://account.samsung.com/membership/pp.
5. SOFTWARE UPDATES. Samsung may provide to you or make available to you updates, upgrades, supplements and add-on
components (if any) of the Software related to security, including bug xes, service upgrades (parts or whole), products or
devices, and updates and enhancements to any software for security previously installed (including entirely new versions),
(collectively “Update”) after the date you obtain your initial copy of the Software related to security to improve such Software
and ultimately enhance your user experience with your device. This EULA applies to all and any component of the Update that
Samsung may provide to you or make available to you after the date you obtain your initial copy of the Software related to se-
curity, unless we provide other terms along with such Update. To use Software related to security provided through Update, you
must rst be licensed for the Software identied by Samsung as eligible for the Update. After the Update, you may no longer
use the Software that formed the basis for your Update eligibility. The updated Software version may add new functions and, in
some limited cases, may delete existing functions.
While the Update will be generally available, in some limited circumstances, the Software updates will only be offered by your
network carrier, and such Software updates will be governed by your contractual relationship with your network carrier.
With the “Automatic Update” function enabled (as in the default setting in the Security Update in the Setting), your device
downloads some Updates automatically from time to time. Your device will, however, ask for your consent before installing any
Update. If you choose to disable the “Automatic Update” function, then you can check the availability of new Updates by click-
ing on the “Check Update” menu in the Setting. We recommend that you check availability of any new Updates periodically for
optimal use of your device. If you want to avoid any use of network data for the Update downloads, then you should choose the
“Wi-Fi Only” option in the Setting. (Regardless of the option you choose, the “Automatic update” function downloads Updates
only through Wi-Fi connection.)
6. Some features of the Software may require your device to have access to the internet and may be subject to restrictions
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imposed by your network or internet provider. Unless your device is connected to the internet through Wi-Fi connection, the
Software will access through your mobile network, which may result in additional charges depending on your payment plan. In
addition, your enjoyment of some features of the Software may be affected by the suitability and performance of your device
hardware or data access.
7. SOFTWARE TRANSFER. You may not transfer this EULA or the rights to the Software granted herein to any third party unless it
is in connection with the sale of the mobile device which the Software accompanied. In such event, the transfer must include
all of the Software (including all component parts, the media and printed materials, any upgrades, this EULA) and you may not
retain any copies of the Software. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the
end user receiving the Software must agree to all the EULA terms.
8. EXPORT RESTRICTIONS. You acknowledge that the Software is subject to export restrictions of various countries. You agree
to comply with all applicable international and national laws that apply to the Software, including all the applicable export
restriction laws and regulations.
9. TERMINATION. This EULA is effective until terminated. Your rights under this License will terminate automatically without
notice from Samsung if you fail to comply with any of the terms and conditions of this EULA. Upon termination of this EULA, you
must cease all use of the Software and destroy all copies, full or partial, of the Software.
10. DISCLAIMER OF WARRANTY. UNLESS SEPARATELY STATED IN A WRITTEN EXPRESS LIMITED WARRANTY ACCOMPANYING YOUR
DEVICE, ALL SOFTWARE PROVIDED BY SAMSUNG WITH THIS MOBILE DEVICE (WHETHER INCLUDED WITH THE DEVICE, DOWN-
LOADED, OR OTHERWISE OBTAINED) IS PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY
KIND FROM SAMSUNG, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, SAM-
SUNG DISCLAIMS ALL WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES
OF MERCHANTABILITY, SATISFACTORY QUALITY OR WORKMANLIKE EFFORT, FITNESS FOR A PARTICULAR PURPOSE, RELIABILITY OR
AVAILABILITY, ACCURACY, LACK OF VIRUSES, QUIET ENJOYMENT, NON INFRINGEMENT OF THIRD PARTY RIGHTS OR OTHER VIOLA-
TION OF RIGHTS. SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS OR LIMITATIONS OF IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY
YOU FROM SAMSUNG OR ITS AFFILIATES SHALL BE DEEMED TO ALTER THIS DISCLAIMER BY SAMSUNG OF WARRANTY REGARDING
THE SOFTWARE, OR TO CREATE ANY WARRANTY OF ANY SORT FROM SAMSUNG.
11. THIRD-PARTY APPLICATIONS. Certain third party applications may be included with, or downloaded to this mobile device.
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Samsung makes no representations whatsoever about any of these applications. Since Samsung has no control over such
applications, you acknowledge and agree that Samsung is not responsible for the availability of such applications and is not
responsible or liable for any content, advertising, products, services, or other materials on or available from such applica-
tions. You expressly acknowledge and agree that use of third party applications is at your sole risk and that the entire risk of
unsatisfactory quality, performance, accuracy and effort is with you. It is up to you to take precautions to ensure that whatever
you select to use is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. References
on this mobile device to any names, marks, products, or services of any third-parties are provided solely as a convenience to
you, and do not constitute or imply an endorsement, sponsorship, or recommendation of, or afliation with the third party
or its products and services. You agree that Samsung shall not be responsible or liable, directly or indirectly, for any damage
or loss, including but not limited to any damage to the mobile device or loss of data, caused or alleged to be caused by, or
in connection with, use of or reliance on any such third party content, products, or services available on or through any such
application. You acknowledge and agree that the use of any third-party application is governed by such third party application
provider’s Terms of Use, License Agreement, Privacy Policy, or other such agreement and that any information or personal data
you provide, whether knowingly or unknowingly, to such third-party application provider, will be subject to such third party ap-
plication provider’s privacy policy, if such a policy exists. SAMSUNG DISCLAIMS ANY RESPONSIBILITY FOR ANY DISCLOSURE OF
INFORMATION OR ANY OTHER PRACTICES OF ANY THIRD PARTY APPLICATION PROVIDER. SAMSUNG EXPRESSLY DISCLAIMS ANY
WARRANTY REGARDING WHETHER YOUR PERSONAL INFORMATION IS CAPTURED BY ANY THIRD PARTY APPLICATION PROVIDER OR
THE USE TO WHICH SUCH PERSONAL INFORMATION MAY BE PUT BY SUCH THIRD PARTY APPLICATION PROVIDER.
12. SAMSUNG APPLICATIONS. Certain Samsung applications and services may be included with, or downloaded to, this mobile
device. Many of them require Samsung Services membership registration (“Samsung Account”), and your rights and obliga-
tions will be set forth in separate Samsung Account terms and conditions and privacy policies. There are non-Samsung Account
applications and services that require your consent to their separate terms and conditions and privacy policies. You expressly
acknowledge and agree that your use of such applications and services will be subject to the applicable terms and conditions
and privacy policies.
13. LIMITATION OF LIABILITY. SAMSUNG WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR RELATING
TO THE USE OR THE INABILITY TO USE THE SOFTWARE OR ANY THIRD PARTY APPLICATION, ITS CONTENT OR FUNCTIONALITY,
INCLUDING BUT NOT LIMITED TO DAMAGES CAUSED BY OR RELATED TO ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAY
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IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, FAILURE TO CONNECT, NETWORK CHARGES, IN-APP PURCHASES, AND
ALL OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES EVEN IF SAMSUNG HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. NOTWITH-
STANDING THE FOREGOING, SAMSUNG ELECTRONIC CO.’S TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, CAUSES OF
ACTION, INCLUDING BUT NOT LIMITED TO THOSE BASED ON CONTRACT, TORT, OR OTHERWISE, ARISING OUT OF YOUR USE OF
THE SOFTWARE OR THIRD PARTY APPLICATIONS ON THIS MOBILE DEVICE, OR ANY OTHER PROVISION OF THIS EULA, SHALL NOT
EXCEED THE AMOUNT PURCHASER PAID SPECIFICALLY FOR THIS MOBILE DEVICE OR ANY SUCH THIRD PARTY APPLICATION THAT
WAS INCLUDED WITH THIS MOBILE DEVICE. THE FOREGOING LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS (INCLUDING SEC-
TIONS 10, 11, 12 AND 13) SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS
ITS ESSENTIAL PURPOSE.
14. U.S. GOVERNMENT END USERS RESTRICTED RIGHTS. The Software is licensed only with “restricted rights” and as “com-
mercial items” consisting of “commercial software” and “commercial software documentation” with only those rights as are
granted to all other end users pursuant to the terms and conditions herein. All Products are provided only with “restricted
rights” with only those rights as are granted to all other end users pursuant to the terms and conditions herein. All Software
and Products are provided subject to Federal Acquisition Regulation (FAR) 52.227.19.
15. APPLICABLE LAW. This EULA is governed by the laws of the jurisdiction where you are a resident or, if a resident of the Unit-
ed States, by the laws of the state of Texas, without regard to its conict of law provisions. This EULA shall not be governed by
the UN Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.
16. DISPUTE RESOLUTION.
(a) Non-United States residents. If a dispute, controversy or difference arising in any way from this EULA or your use of the Soft-
ware is not amicably settled, it shall be subject to the non-exclusive jurisdiction of the courts of the jurisdiction where you are
a resident. Notwithstanding the foregoing, Samsung may apply for injunctive remedies (or an equivalent type of urgent legal
relief) in any jurisdiction.
(b) United States residents. ALL DISPUTES WITH SAMSUNG ARISING IN ANY WAY FROM THIS EULA OR YOUR USE OF THE SOFT-
WARE SHALL BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY. Any such
dispute shall not be combined or consolidated with any other person’s or entity’s claim or dispute, and specically, without
138 Health & Safety
Health & Safety
limitation of the foregoing, shall not under any circumstances proceed as part of a class action. The arbitration shall be con-
ducted before a single arbitrator, whose award may not exceed, in form or amount, the relief allowed by the applicable law. The
arbitration shall be conducted according to the American Arbitration Association (AAA) Commercial Arbitration Rules applica-
ble to consumer disputes. This arbitration provision is entered pursuant to the Federal Arbitration Act. The laws of the State of
Texas, without reference to its choice of laws principles, shall govern the interpretation of the EULA and all disputes that are
subject to this arbitration provision. The arbitrator shall decide all issues of interpretation and application of this arbitration
provision and the EULA. For any arbitration in which your total damage claims, exclusive of attorney fees and expert witness
fees, are $5,000.00 or less (“Small Claim”), the arbitrator may, if you prevail, award your reasonable attorney fees, expert
witness fees and costs as part of any award, but may not grant Samsung its attorney fees, expert witness fees or costs unless
it is determined that the claim was brought in bad faith. In a Small Claim case, you shall be required to pay no more than half
of the total administrative, facility and arbitrator fees, or $50.00 of such fees, whichever is less, and Samsung shall pay the
remainder of such fees. Administrative, facility and arbitrator fees for arbitrations in which your total damage claims, exclusive
of attorney fees and expert witness fees, exceed $5,000.00 (“Large Claim”) shall be determined according to AAA rules. In a
Large Claim case, the arbitrator may grant to the prevailing party, or apportion among the parties, reasonable attorney fees,
expert witness fees and costs. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. This
arbitration provision also applies to claims against Samsung’s employees, representatives and afliates if any such claim
arises from the licensing or use of the Software. You may opt out of this dispute resolution procedure by providing notice to
Samsung no later than 30 calendar days from the date of the rst consumer purchaser’s purchase of this device. To opt out,
you must send notice by e-mail to
optout@sta.samsung.com, with the subject line: “Arbitration Opt Out.” You must include in the opt out e-mail (a) your name
and address; (b) the date on which the device was purchased; (c) the device model name or model number; and (d) the IMEI or
MEID or Serial Number, as applicable, if you have it (the IMEI or MEID or Serial Number can be found (i) on the device box; (ii)
on the device information screen, which can be found under “Settings;” (iii) on a label on the back of the device beneath the
battery, if the battery is removable; and (iv) on the outside of the device if the battery is not removable). Alternatively, you may
opt out by calling 1-888-987-4357 no later than 30 calendar days from the date of the rst consumer purchaser’s purchase
of the device and providing the same information. These are the only two forms of notice that will be effective to opt out of
this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect your use of the device or its
139 Health & Safety
Health & Safety
preloaded Software, and you will continue to enjoy the benets of this license.
17. ENTIRE AGREEMENT; SEVERABILITY. This EULA is the entire agreement between you and Samsung relating to the Software
and supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to
the Software or any other subject matter covered by this EULA. If any provision of this EULA is held to be void, invalid, unen-
forceable or illegal, the other provisions shall continue in full force and effect. [050113]
140 Customer Agreement
Customer Agreement
Your Customer Agreement
1. Welcome To The GreatCall
®
Family.
Please read this agreement regarding your phone and service. When you accept this agreement, you’re bound by its conditions. It
applies to all of your services from GreatCall and covers important topics such as:
How long this agreement lasts
Your rights to refuse or cancel this agreement
Our friendly 30-day return policy
Our rights to limit or end service or this agreement
Limitations of liability and privacy
How to handle disputes if they arise, including arbitration
2. Your Monthly Rate Plan
The monthly rate plan you select is part of this agreement. To the extent any condition in your plan expressly conicts with this
agreement, the condition in your plan will apply.
3. Your Rights To Refuse Or Cancel This Agreement
After you’ve had an opportunity to review this agreement, it will begin when you do any of the following to indicate your acceptance:
Activate your service
Give us a written or electronic signature indicating your acceptance
Tell us electronically that you accept
If you do not wish to accept this agreement, do not do any of the above actions.
141 Customer Agreement
Customer Agreement
3.1 30-Day Return Policy
If for any reason, within 30 days from date of purchase, you are not completely satised with your device, we will refund the activation fee,
the rst month’s service charge and the cost of the device, plus applicable taxes if you:
Have used less than 30 minutes of talk time; and
Return the device in “like new” condition, as determined by GreatCall, in the original box with all components and materials.
The shipping charges are non-refundable and you will be charged a $10 restocking fee. If you have used more than 30 minutes of talk
time or more than 25 MB of data, then we will charge you the lesser of:
Your monthly service charge; or
35¢ per minute for each additional minute over 30 minutes
Return Information:
Please contact our Customer Service Department at 1-800-733-6632, available 24 hours a day, 7 days a week, to cancel your account
and obtain a return authorization number.
Approved returns must be shipped back at the customer’s expense in the original packaging.
Refunds, if applicable, will be processed back to the party that paid in the same manner that payment was received. Please allow 21
business days for processing.
3.2 Service Cancellation
If for any reason you are not completely satised with your service and you wish to cancel, you’ll be able to do so as described below.
However, if you have purchased any Add-On Minutes, they are not refundable and these minutes will expire after your last bill.
You will receive a nal bill that will detail all the charges and credits on your account.
If you wish to cancel your service before the end of a given month, you’ll be responsible for any account charges and overages through
142 Customer Agreement
Customer Agreement
the date of your nal bill. If you have purchased any Add-On Minutes, they are not refundable and these minutes will expire after your
nal bill.
Although cancellations are effective immediately, we don’t bill for partial months; therefore, you’ll be charged for the entire month.
4. Charges And Fees
There is a fee associated with beginning your service and there may be a fee associated with reactivating your service. Usage charges vary
depending on where, when and how you call, including toll-free and Operator-assisted calls. Additional features and services, such as
Operator assistance, may have extra charges.
4.1 Roaming And Long Distance Charges
There are no long distance or roaming charges for any calls made within the domestic U.S. There may be additional charges for
international calls and texts.
4.2 International Rates
When calling from the domestic U.S. to other countries, or when calling from outside of the domestic U.S., additional international calling
rates will apply.
4.3 Taxes, Fees And Assessments
We are required by law to charge you certain taxes, surcharges and assessments that will be included on your bill. You are responsible for
paying all taxes, surcharges and assessments associated with your GreatCall products and services. These may change from time to time,
and we may not be able to give you advance notice about how these changes may affect you. Except as prohibited by law, we may also, at
our discretion, require you to pay regulatory and administrative fees to recover our costs of complying with regulatory mandates and Universal
Service fees or similarly imposed charges. Any customer who is eligible for an exemption from any tax or fee must provide us with a veriable,
valid and properly executed tax-exempt certicate. Any tax exemption applies only after the date we receive the certicate from you and have
veried your eligibility for the exemption.
143 Customer Agreement
Customer Agreement
4.4 How We Calculate Your Bill
Your bill is our notice to you of your fees, charges and other important information. It reects the fees and charges in effect for your service
plan at the time they are incurred. We charge for usage after calls are made or received and charge access and other fees in advance. The
length of a call will be rounded up to the next full minute. Charges start when you’re connected to an outgoing or incoming call and end
after you hang up your phone, the other party on your call hangs up, or the call ends through disconnection. We only bill for calls that
connect, including calls answered by machines. Standard usage charges apply to toll-free calls. There may be additional usage charges
for credit card or third party Operator-assisted calls, which may be required in certain areas. You will incur usage charges at a minimum
rate of $0.35 per minute if you exceed your service plan minutes. Billing for usage and related charges may sometimes be delayed.
Delayed usage charges may be applied in the month they appear on your bill against minutes included in your service plan for that month,
rather than against the included minutes for the month when you actually made or received the call. This may result in charges higher
than you’d expect in the later month.
4.5 Payments, Deposits, Credit Cards, And Checks
Payment is due in full as stated on your bill. IF WE DON’T RECEIVE PAYMENT IN FULL WHEN DUE, WE MAY, TO THE EXTENT PERMITTED BY THE
LAW OF THE STATE OF THE BILLING ADDRESS WE HAVE ON FILE FOR YOU AT THE TIME, CHARGE YOU A LATE FEE UP TO 1.5 PERCENT A MONTH
(18 PERCENT ANNUALLY) OR A FLAT $5 A MONTH, WHICHEVER IS GREATER, ON UNPAID BALANCES. WE MAY ALSO CHARGE YOU FOR ANY
COLLECTION AGENCY FEES BILLED TO US FOR TRYING TO COLLECT FROM YOU. SHOULD WE NOT RECEIVE YOUR LATE PAYMENT, WE MAY
SUSPEND YOUR SERVICE UNTIL PAID IN FULL. WE RESERVE THE RIGHT TO CHARGE A REASONABLE RECONNECTION FEE. IF YOUR ACCOUNT
REMAINS UNPAID, WE WILL CANCEL SERVICE FOR NON-PAYMENT. We reserve the right to require recurring credit card billing for certain
products or services. We also reserve the right to require an advance deposit (or an increased deposit) from you based on your payment
history and changes in your plan and/or the frequency of use of our services. We’ll pay simple interest on any deposit at the rate the law
requires. Please retain your evidence of deposit. You agree that we can apply deposits, payments, or repayments in any order to any amounts
you owe us on your account(s). You can’t use a deposit to pay any bill unless we agree. We will not honor limiting notations you make on or
with your checks. We may charge you up to $25 for any returned check or denied credit card charges, depending on applicable law.
5. Service Subject To Change
Your service is dependent upon our business requirements, including policies, practices and procedures, which we can change
144 Customer Agreement
Customer Agreement
without notice. Unless otherwise prohibited by law, we can also change prices and any other conditions in this agreement at any time by
sending you written notice prior to the billing period in which the changes would go into effect. If you choose to use your service after that
point, you’re accepting the changes. If the changes have a material adverse effect on you, however, you can end the affected service, without
any early cancellation fee, just by calling us within 60 days after we send notice of the change.
6. Rights In Numbers And Electronic Addresses We Assign To You
You do not have any rights in the personal identication number, email address or identier we assign to you. The same is true for your
wireless phone numbers, except for your right to transfer it. In the event we need to change or reassign them, we’ll let you know. Please
know that your wireless phone number and/or name may appear when you call someone. We rely on this feature to provide services
you enjoy.
7. Transferring Or “Porting” Phone Numbers
You may be able to transfer or “port” your phone number from us to another carrier or service provider. We cannot guarantee that this
transfer will be successful. If you request that another service provider transfer or “port” your phone number, we will treat this request in
the same manner as a request to cancel your GreatCall service. When the transfer is complete you will be responsible for all the terms
of cancellation described in Section 3 of this agreement. We may not be able to provide you with some services, such as 9-1-1 location
services, while we implement the transfer.
8. Availability Of Service
Wireless phones use radio transmissions to access service. Therefore, we can’t provide service when your wireless phone is out of
range of our provider’s transmission site or if sufcient network capacity is not available. You may not receive service in certain places,
particularly in remote areas, with no service at all. Weather, topography, buildings, your wireless phone and other conditions that are
outside of our control may also cause dropped calls or other problems with your service.
9. Suspending Service If Your Phone Is Lost Or Stolen
Please notify us immediately if someone steals your phone or you lose it. We’ll be happy to provide a courtesy suspension of service for
30 days or until you choose to replace or recover your phone – whichever comes rst – if you haven’t received a courtesy of this kind
145 Customer Agreement
Customer Agreement
within the prior year. Until we provide a courtesy suspension, you’ll be responsible for all fees and charges, including those related to
the use of services, even if used by another party. We may require a sworn statement about the loss or theft.
10. Our Rights To Limit/End Service Or This Agreement
You agree not to resell our service to someone else without prior written permission from GreatCall. You also agree that your wireless
phone won’t be used for any purpose that is illegal, isn’t allowed by this agreement or by your User Guide. WE CAN, WITHOUT NOTICE,
LIMIT, SUSPEND OR END YOUR SERVICE OR ANY AGREEMENT WITH YOU FOR VIOLATING THIS AGREEMENT OR FOR ANY OTHER GOOD
CAUSE, INCLUDING, BUT NOT LIMITED TO:
a. Two or more late payments in a 12-month period.
b. Incurring charges greater than your required deposit or billing limit (even if we haven’t yet billed the charges) if you are unwilling
to increase your deposit with us.
c. Incurring charges materially in excess of your monthly access charge (even if we haven’t yet billed the charges).
d. Harassing our employees or agents.
e. Lying to us.
f. Interfering with our operations.
g. Becoming insolvent or going bankrupt.
h. Breaching this agreement.
i. “Spamming,” or other abusive messaging or calling.
j. Modifying your phone from the manufacturer’s specications.
k. Providing credit information we can’t verify.
l. Using your service in a way that adversely affects other customers.
m. Allowing anyone to tamper with your GreatCall number.
We can also temporarily limit your service for any operational or governmental reason.
146 Customer Agreement
Customer Agreement
11. Your Privacy
You agree to the terms of our Privacy Policy, available on our website at www.greatcall.com/privacypolicy, when you use our services. It may
change from time to time, so please review this policy with regularity and care. Among other things, the policy outlines the information we
collect about you, how we use that information and with whom we share that information. For example, it may be used to provide certain
services, to protect our rights and interests, to respond to legal process or to facilitate a merger. We may also monitor or record your calls with
GreatCall representatives to ensure the quality of our services and for other lawful purposes. If you don’t agree with the terms of our Privacy
Policy, do not purchase a GreatCall phone or use GreatCall services.
12. Disclaimer Of Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICE OR YOUR PHONE. WE
CAN’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DON’T AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF.
THIS DOESN’T DEPRIVE YOU OF ANY WARRANTY RIGHTS YOU MAY HAVE AGAINST ANYONE ELSE.
13. Indemnication
You agree to indemnify, defend and hold GreatCall harmless from any claims arising out of use of the phone or service, breach of this
agreement or violation of any laws or regulations or the rights of any third party by you or any person on your account or that you allow to
use your phone or service.
14. Waivers And Limitations Of Liability
UNLESS THE LAW FORBIDS IT IN ANY PARTICULAR CASE, WE EACH AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF
AGAINST EACH OTHER TO DIRECT DAMAGES. THIS LIMITATION AND WAIVER WILL APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER
FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY, PRODUCTS LIABILITY, OR ANY OTHER THEORY. THIS MEANS THAT
NEITHER OF US WILL SEEK ANY INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM THE OTHER. THIS LIMITATION
147 Customer Agreement
Customer Agreement
AND WAIVER ALSO APPLIES TO ANY CLAIMS YOU MAY BRING AGAINST ONE OF OUR SUPPLIERS, TO THE EXTENT THAT WE WOULD BE REQUIRED
TO INDEMNIFY THE SUPPLIER FOR SUCH CLAIM. You agree we aren’t liable for problems caused by you or a third party; by buildings, hills,
network congestion, tunnels, weather, or other things we don’t control. You also agree GreatCall is not liable for missed VoiceMail(s), or
deletions of VoiceMail(s) from your VoiceMail box (if you have one), even if you’ve saved them.
15. Handling Disputes With GreatCall
ANY CLAIM OR DISPUTE BETWEEN YOU AND GREATCALL IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, OR THE PROVISION
OF SERVICES OR PRODUCTS TO YOU, INCLUDING ANY BILLING DISPUTES (CLAIM), SHALL BE SUBMITTED TO FINAL, BINDING ARBITRATION
BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”). THIS AGREEMENT TO ARBITRATE ALSO REQUIRES YOU TO ARBITRATE CLAIMS
AGAINST OTHER PARTIES RELATING TO SERVICES OR PRODUCTS PROVIDED OR BILLED TO YOU, INCLUDING SUPPLIERS OF SERVICES AND
PRODUCTS AND OUR RETAIL DEALERS, IF YOU ALSO ASSERT CLAIMS AGAINST US IN THE SAME PROCEEDING. YOU AND WE ACKNOWLEDGE
THAT THE AGREEMENT AFFECTS INTERSTATE COMMERCE AND THAT THE FEDERAL ARBITRATION ACT AND FEDERAL ARBITRATION LAW APPLY
TO ARBITRATIONS UNDER THE AGREEMENT. BEFORE INSTITUTING ARBITRATION, YOU AGREE TO PROVIDE US WITH AN OPPORTUNITY TO
RESOLVE YOUR CLAIM BY SENDING A WRITTEN DESCRIPTION OF YOUR CLAIM TO US AT: GREATCALL, P.O. BOX 4428, CARLSBAD, CA
92018, AND NEGOTIATING WITH US IN GOOD FAITH REGARDING YOUR CLAIM. IF WE ARE NOT ABLE TO RESOLVE YOUR CLAIM WITHIN 30
DAYS OF RECEIPT OF YOUR NOTICE, THEN YOU OR WE, INSTEAD OF SUING IN COURT, MAY INITIATE ARBITRATION PROCEEDINGS WITH THE
AAA. ARBITRATION WILL BE CONDUCTED UNDER THE AAA’S PUBLISHED WIRELESS INDUSTRY ARBITRATION RULES AND SUPPLEMENTAL
PROCEDURES FOR CONSUMER-RELATED DISPUTES, WHICH ARE AVAILABLE BY CALLING THE AAA AT 800-778-7879 OR VISITING ITS WEB
SITE AT WWW.ADR.ORG. THE AAA HAS A FEE SCHEDULE FOR ARBITRATIONS. YOU WILL PAY YOUR SHARE OF THE ARBITRATOR’S FEES AND
ADMINISTRATIVE EXPENSES (“FEES AND EXPENSES”) EXCEPT THAT:
(A) FOR CLAIMS LESS THAN $25, WE WILL PAY ALL FEES AND EXPENSES; AND
(B) FOR CLAIMS BETWEEN $25 AND $1,000, YOU WILL PAY ONLY $25 IN FEES AND EXPENSES, OR ANY LESSER AMOUNT AS PROVIDED
UNDER AAA’S SUPPLEMENTAL PROCEDURES FOR CONSUMER-RELATED DISPUTES.YOU AND WE AGREE TO PAY OUR OWN OTHER FEES,
COSTS, AND EXPENSES, INCLUDING THOSE FOR ANY ATTORNEYS, EXPERTS, AND WITNESSES. AN ARBITRATOR MAY ONLY AWARD AS
MUCH AND THE TYPE OF RELIEF AS A COURT WITH JURISDICTION IN THE PLACE OF ARBITRATION THAT IS CONSISTENT WITH LAW AND
THIS AGREEMENT. AN ARBITRATOR MAY ISSUE INJUNCTIVE OR DECLARATORY RELIEF BUT ONLY APPLYING TO YOU AND US AND NOT TO
148 Customer Agreement
Customer Agreement
ANY OTHER CUSTOMER OR THIRD PARTY. AS A LIMITED EXCEPTION TO THE AGREEMENT TO ARBITRATE, YOU AND WE AGREE THAT:
(A) YOU MAY MAKE CLAIMS TO SMALL CLAIMS COURT, IF YOUR CLAIMS QUALIFY FOR HEARING BY SUCH COURT; AND
(B) IF YOU FAIL TO TIMELY PAY AMOUNTS DUE, WE MAY ASSIGN YOUR ACCOUNT FOR COLLECTION, AND THE COLLECTION AGENCY MAY
PURSUE IN COURT CLAIMS LIMITED STRICTLY TO THE COLLECTION OF THE PAST DUE DEBT AND ANY INTEREST OR COST OF COLLECTION
AGREEMENT. AS PERMITTED BY LAW, OR WHETHER CLASS ACTION IN COURT, WAIVER SMALL CLAIMS COURT, OR ARBITRATION, YOU
AND WE MAY ONLY BRING CLAIMS AGAINST EACH OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS REPRESENTATIVE OR A
CLASS MEMBER IN A CLASS OR REPRESENTATIVE ACTION. IF A COURT OR ARBITRATOR DETERMINES IN A CLAIM BETWEEN YOU AND US
THAT YOUR WAIVER OF ANY ABILITY TO PARTICIPATE IN CLASS OR REPRESENTATIVE ACTIONS IS UNENFORCEABLE UNDER APPLICABLE
LAW, THE ARBITRATION AGREEMENT WILL NOT APPLY, AND YOU AND WE AGREE THAT SUCH CLAIMS WILL BE RESOLVED BY A COURT
OF APPROPRIATE JURISDICTION, OTHER THAN A SMALL CLAIMS COURT. JURY TRIAL WAIVER, WHETHER ANY CLAIM IS IN ARBITRATION
OR IN COURT, YOU AND WE WAIVE ANY RIGHT TO JURY TRIAL INVOLVING ANY CLAIMS OR DISPUTES BETWEEN YOU AND US.
16. About 5Star Service
NOT ALL PERSONAL EMERGENCY RESPONSE SYSTEMS (PERS) HAVE THE SAME FEATURES. YOU SHOULD DETERMINE WHICH FEATURES ARE
IMPORTANT TO YOU. CALCULATION WAS DETERMINED BY AVERAGING THE PERS MARKET LEADERS’ MONTHLY PUBLISHED FEES. 5STAR
URGENT RESPONSE SERVICE REQUIRES THE PURCHASE OF THE 5STAR AND A ONE-TIME SET-UP FEE FOR SERVICE ACTIVATION OF $35.
COVERAGE AND SERVICE ARE NOT AVAILABLE EVERYWHERE. OTHER CHARGES AND RESTRICTIONS MAY APPLY. 5STAR SERVICE MAY NOT
BE AVAILABLE IN REMOTE OR ENCLOSED AREAS. 5STAR SERVICE WILL BE ABLE TO TRACK AN APPROXIMATE LOCATION WHEN YOUR DEVICE
IS TURNED ON AND FULLY CHARGED, BUT WE CANNOT GUARANTEE AN EXACT LOCATION. 5STAR SERVICE DOES NOT REQUIRE A CONTRACT
AND CAN BE CANCELLED AT ANY TIME. MONTHLY SERVICE FEES DO NOT INCLUDE GOVERNMENT TAXES OR ASSESSMENT SURCHARGES.
PRICES AND FEES ARE SUBJECT TO CHANGE. OUR COVERAGE MAP ESTIMATES WHERE YOUR DEVICE WILL WORK. A NUMBER OF FACTORS
AFFECT THE SPECIFIC COVERAGE YOU WILL GET. YOU WILL NOT BE ABLE TO MAKE 9-1-1 CALLS WHEN CELLULAR SERVICE IS NOT AVAILABLE.
GREATCALL IS NOT A HEALTH CARE PROVIDER AND DOES NOT PROVIDE HEALTH CARE SERVICES. YOU SHOULD SEEK THE ADVICE OF YOUR
PHYSICIAN IF YOU HAVE ANY QUESTIONS ABOUT MEDICAL TREATMENT. GREATCALL IS A REGISTERED TRADEMARK OF GREATCALL, INC. AND/
OR ITS RELATED ENTITIES. 5STAR URGENT RESPONSE AND 5STAR ARE TRADEMARKS OF GREATCALL, INC. COPYRIGHT 2013 GREATCALL, INC.
NATIONAL ACADEMIES OF EMERGENCY DISPATCH © 2013.
149 Customer Agreement
Customer Agreement
17. About You
You represent that you’re at least 18 years old and have the legal capacity to accept this agreement. If you are ordering for a friend or a
member of your family, you are bound by the terms of this agreement, unless and until, your friend or family member has agreed to the terms
of this agreement. If you’re ordering for a company, you’re representing that you are authorized to bind the company to the terms of this
agreement, where the context “you” means the company.
18. About This Agreement
If either of us waives or doesn’t enforce a requirement under this agreement in an instance, we don’t waive our right to later enforce that
requirement. You can’t assign this agreement or any of your rights or duties under it. We may assign all or part of this agreement or your
debts to us without notice, and you agree to make all subsequent payments as instructed. Notices are considered delivered when we
send them by email or fax to any email or fax number you’ve provided to us, or three days after mailing to the most current billing address
we have on le for you, if by us, or to the Customer Service address on your most recent bill. If any part of this agreement, including any
part of its arbitration provisions, is held invalid, that part may be severed from this agreement. This agreement and the documents to
which it refers form the entire agreement between us on their subjects. You can’t rely on any other documents or statements on those subjects
by any sales or service representatives, and you have no other rights with respect to service or this agreement, except as specically provided
by law. This agreement isn’t for the benet of any third party except our parents, afliates, subsidiaries, agents and predecessors/successors in
interest. Except to the extent we’ve agreed otherwise in the provisions on late fees and arbitration, this agreement and disputes covered by it are
governed by the laws of the state of California, without regard to the conicts of the laws or rules of that state.
19. Additional Terms For Text Messaging
The message rates that we charge depend on the GreatCall service plan that you selected. You will incur message charges when you send
or receive a message, whether the message has been read or unread, viewed or unviewed, solicited or unsolicited. GreatCall does not
guarantee that messages will be received. We are not responsible for lost or misdirected messages.
150 Index
Index
Index
A
Activate Phone 11
All Apps Button 30
Answering a Call 58
B
Battery 16
Battery Cover 7
Battery Cover Release 7
Charging 16
Extend Battery Life 100
In Notication Area 33
Level Indicator 17
Replacing 109
C
Camera 78
Changing the Camera Mode 82
151 Index
Index
Recording a Video 83
Sharing your Photos and Videos 85
Taking a Photo 80
The Camera App 79
Viewing your Photos and Videos 84
E
Email 86
Composing and Sending Email 90
Reading and Replying to an Email 91
Sending a Photo or Video Attachment 92
Setting up a New Gmail Account 88
Setting up an Existing Gmail Account 89
Setting up an Existing Standard Email Account 89
Setting up your Email Account 87
G
Google 105
Set up a Google Account 105
GreatCall Button 31
GreatCall Health and Safety Apps 94
152 Index
Index
5Star 95
Urgent Care 96
GreatCall Home Screen 28
H
Home Screen
Home Tab 29
People Tab 30
Home Tab 29
I
Ignoring a Call 58
K
Keyboard 44
Landscape 45
Predictive Text 48
Voice Typing 47
L
Lock Screen 23
Features 23
Locking 26
153 Index
Index
Unlocking 25
M
MyGreatCall 14
Checking your Usage 52
Sign in 14
N
Navigation Buttons 21
Notications 35
Clearing Notications 37
Expanding the Notication Panel 35
P
People Tab 30
Adding Favorites 68
Creating a People Contact 66
Deleting a People Contact 70
Editing a People Contact 70
Managing your People Contacts 68
People History 71
Removing Favorites 69
154 Index
Index
Sorting your Favorites 69
Photo Album 78
Placing a Call 55
Dialing a Number 55
Redialing a Number 57
Power/Lock Button 9
R
Ringer 41
Volume 42
S
Speakerphone 59
Status Bar 32
T
Text Messages 72
Reading and Replying to Text Messages 75
Sending a Photo or Video Message 76
Touch Gestures 8
Troubleshooting 27
Getting More Information 18
155 Index
Index
Shake for Help 27
Turning Phone Off 10
Turn Phone On 9
U
Usage 49
Checking your Usage 52
Using Wi-Fi to Reduce Your Data Plan Usage 51
V
Voicemail 62
Setting up 62
When to Check 63
Volume 42
Coverage and service are not available everywhere. Other charges and restrictions may apply.
1
There are no additional fees to call GreatCall’s 24-hour U.S. Based
Customer Service. However, for calls to an Operator in which a service is completed, minutes will be deducted from your monthly balance equal to the length
of the call and any call connected by the Operator, plus an additional 5 minutes, except on the GoPlan Unlimited rate plan. Copyright ©2014 GreatCall, Inc.
GreatCall,
®
5Star,
®
GreatCall GoPlan
TM
and GreatCall Link
TM
are trademarks of GreatCall, Inc. registered and/or pending in the United States and other countries.
Copyright ©2014 Samsung Telecommunications America, LLC. Samsung is a registered trademark of Samsung Electronics Co., Ltd. Screen images simulated.
Appearance of device may vary. Other marks are property of their respective owners and may be trademarks.
Model SM-G310R5
Touch3_UserGuide_Cover_06182014.indd 5 6/19/14 12:37 AM
www.greatcall.com
GH68-41702A
Touch3_UserGuide_Cover_06182014.indd 2 6/19/14 12:37 AM
154

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