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Problem POSSIBLE CAUSES WHAT TO DO
Coffee basket overows
The coffee basket is clogged. This can occur for a number of reasons:
• If using pre-ground coffee, ensure it is a
drip coffee grind and not too fine. Never
use Espresso grind.
• Check that the coffee basket is lined with
only one paper filter.
• Check that either the Longlife-Filter or
the paper filter is used. Do not use both
together.
• Check that the Longlife-Filter mesh is
clear and unclogged.
• Clean the coffee grinds chute. Refer to
‘Cleaning the Grinding Burrs and Coffee
Grinds Chute’.
Coffee basket drips
Residual grinds in the drip stop outlet. With the coffee basket lid open, push up
the drip stop outlet (the hemisphere on the
underside of the coffee basket). A valve
will rise inside the coffee basket. Ensure
there are no grinds underneath this valve.
Thoroughly dry the coffee basket (especial-
ly the chute area) before lining the coffee
basket with the gold tone or paper filter.
Carafe overows
Carafe was not completely empty before
brewing.
Always ensure the carafe is completely
empty before brewing.
No coffee comes out
The coffee basket is clogged. Never open the swing-out door and remove
the coffee basket while brewing. Hot water
and coffee can cause injury. Turn the PO-
WER button off and remove the plug from
the power outlet. Wait 10 minutes before
opening the swing-out door and removing
the coffee basket. Follow the solutions for
‘Coffee basket overflows’.
Coffee is watery
Insufficient beans in the bean hopper. Fill the hopper with fresh beans. We
recommend always keeping the hopper
full (250 g maximum) to ensure there are
sufficient beans.
Bean hopper and/or burr grinder is
blocked.
Refer to ‘Cleaning the Grinding Burrs and
Coffee Grinds Chute’.
Beans are in the hopper but not
feeding into the grinding burrs
Dark, oily beans can stick to the sides of
the hopper.
Stir the beans to loosen.
The hopper is over-packed and the grinder
is jamming.
Remove some of the beans.
Stir the remaining beans to loosen.
