PROBLEM POSSIBLE CAUSES WHAT TO DO
Freezer control and lights Refrigerator is in defrost mode. Normal operation. Wait 40 minutes to see if refrigerator restarts.
are on, but compressor
is not operating
Crisper drawer Control settings are too low. See section on Crisper drawer to adjust controls.
temperature is too warm
Freezer controls are set too low. See controls section in Owner’s Manual on how to adjust your
controls.
Drawer is improperly positioned. See section on Crisper drawer to verify drawer positioning.
Refrigerator does not Refrigerator is not plugged in. Plug in refrigerator.
operate
Freezer control is not on. See controls section in Owner’s Manual.
Fuse is blown, or circuit breaker needs to be Replace any blown fuses. Check circuit breaker and reset, if.
reset. necessary.
Power outage has occurred. Call local power company listing to report outage.
Refrigerator still won’t Refrigerator is malfunctioning. Unplug refrigerator and transfer food to another refrigerator. If
operate another refrigerator is not available, place dry ice in freezer
section to preserve food. Warranty does not cover food loss.
Contact service for assistance.
Food temperature Condenser coils are dirty. Clean according to your Owner’s Manual.
is too cold
Refrigerator or freezer controls are set too high. See controls section in Owner’s Manual on how to adjust controls.
Food temperature Door is not closing properly. Refrigerator is not level. See How to Level Your Refrigerator
is too warm for details on how to level your refrigerator.
Check gaskets for proper seal. Clean, if necessary, according to
cleaning instructions in Owner’s Manual.
Check for internal obstructions that are keeping door from closing
properly (i.e. improperly closed drawers, ice buckets, oversized
or improperly stored containers or foodstuffs, etc.)
Controls need to be adjusted. See the controls section in Owner’s Manual for assistance on
how to adjust your controls.
Condenser coils are dirty. Clean according to cleaning instructions in Owner’s Manual.
Rear air grille is blocked. Check the positioning of food items in refrigerator to make sure
grille is not blocked. Rear air grilles are located under crisper
drawers.
Door has been opened frequently, or has been Reduce time door is open. Organize food items efficiently to
opened for long periods of time. assure door is open for as short a time as possible.
Food has recently been added. Allow time for recently added food to reach refrigerator or freezer
temperature.
Refrigerator has an odor Compartment is dirty or has odor-causing food. Refer to Care and Cleaning in Owner’s Manual for odor removal
instructions.
Water droplets form on Check gaskets for proper seal. Clean, if necessary, according to cleaning instructions in
outside of refrigerator Owner’s Manual.
Humidity levels are high. Normal during times of high humidity.
Controls require adjustment. See the controls section in Owner’s Manual for assistance on
how to adjust your controls.
Water droplets form on Humidity levels are high or door has been See the controls section in Owner’s Manual for assistance on
inside of refrigerator been opened frequently. how to adjust your controls.
Check gaskets for proper seal. Reduce time door is open. Organize food items efficiently to
assure door is open for as short a time as possible.
Clean, if necessary, according to cleaning instructions in
Owner’s Manual.
Refrigerator or ice maker Normal operation. Refer to noise section of Normal Operating Sounds guide in
makes unfamiliar sounds Owner’s Manual.
or seems too loud
Operation
BEFORE YOU CALL
