7. Is the Futiro software running?
If the Futiro software is running you will see the Futiro icon on the system tray
of your computer (Figure 2.7). You may need to click on << to show hidden
icons. If the Futiro icon is not on the system tray, double click the Futiro icon
on your desktop to run the software.
8. Is the Futiro icon in the System tray green?
If not, ensure that your Futiro handset is plugged directly into your computer’s
USB port and that your VoIP application is running and logged in.
All audio is being played through my Futiro handset.
Windows: You may need to change your default audio device settings. Go to Start -
> Settings -> Control Panel -> Sounds and Audio devices -> Audio tab, and
ensure that your sound card is selected as the default device in the sound playback
list. Do not
select the USB Audio Device from this list, if possible.
Mac OS X: Open System Preferences and click the Sound icon. Click on Output
and then on Internal Speakers (or other soundcard / audio device).
I am unable to call a landline or mobile phone.
Your VoIP provider may not provide this functionality. Please check your provider’s
website for more information.
I have inserted the Futiro CD into my computer and nothing is happening.
Open up My Computer on your PC or laptop and double click on your CD ROM
drive. The software installation menu will then be displayed.
I am having problems installing my Futiro software. I have been getting
messages about administrative rights and/or insufficient privileges.
You may not have rights to install software on your computer; you need to log on to
your computer as administrator. In business environments you may need to contact
your local network administrator to do this.
