Phone Issues
Possible SolutionPossible CauseIssue
Because each mobile phone is different
refer to the mobile phone's user’ s guide for
the specific mobile phone being paired. In
fact, there can be differences between
mobile phones due to brand, model, service
provider and software version.
USB and Media Issues
Possible SolutionPossible CauseIssue
Try turning off the device, resetting the
device, removing the device's battery, then
trying again.
Possible device malfunc-
tion.
I'm having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure the USB cable is correctly
inserted into the device and your vehicle's
USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.SYNC does not
recognise my
device when I
start my vehicle.
Make sure the device is connected to SYNC
and that you have pressed play on your
device.
This is a mobile phone-
dependent feature.
The device is not
connected.
Bluetooth audio
does not
stream.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC does not
recognise music
that is on my
device.
326
SYNC
