Voice command issues
Possible solutionPossible causeIssue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice
commands.
SYNC does not
understand what
I am saying.
Refer to the audio display during an active
voice session to find a list of voice
commands there.
The microphone for the system is either in
your rear view mirror or in the headliner just
above the windshield.
You may be speaking
too soon or at the
wrong time.
Review the media voice commands at the
beginning of the media section.
You may be using the
wrong voice
commands.
SYNC does not
understand the
name of a song or
artist.
Say the song or artist exactly as the system
saved it. If you say, "Play Artist Prince", the
system does not play music by Prince and
the Revolution or Prince and the New
Power Generation.
You may not be saying
the name exactly as the
system saved it.
Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If the song titles are in capital letters, you
have to spell them. LOLA requires you to
say "L-O-L-A".
Do not use special characters in the title,
as the system does not recognize them.
The system may not be
reading the name the
same way you are
saying it.
Review the cell phone voice commands at
the beginning of the cell phone section.
You may be using the
wrong voice
commands.
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
You can also use the cell phone and media
suggestion lists to get a list of possible
suggestions when the system cannot fully
understand you. See Using Voice Recog-
nition (page 301).
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C-MAX (CEU) Vehicles Built From: 16-03-2015 Vehicles Built Up To: 19-07-2015, CG3642en enGBR, Edition date: 02/2015, First Printing
SYNC™ 2
