Cell phone issues
Possible solutionPossible causeIssue
Try pushing your phonebook contacts to
SYNC by selecting the option to add.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC.
Try pushing your phonebook contacts to
SYNC by selecting the option to add.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC phone-
book is empty or
is missing
contacts.
If the missing contacts are stored on your
SIM card, try moving them to your cell
phone's memory.
Remove any pictures or special ring tones
associated with the missing contact.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC.
Try switching off your cell phone, resetting
it or removing the battery, then trying again.
Possible cell phone
malfunction.
Try deleting your device from SYNC and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch off the auto download setting.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC.
Try switching off your cell phone, resetting
it or removing the battery, then trying again.
Possible cell phone
malfunction.
iPhone • Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
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B-MAX (CB2) Vehicles Built From: 10-03-2014 Vehicles Built Up To: 03-05-2015, CG3573en enGBR, Edition date: 02/2014, Third Printing
SYNC™
