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Troubleshooting your Fitbit Flex 2
If you experience one of the following problems, it may be fixed by restarting your
tracker:
•! Not syncing despite successful setup
•! Not responding to taps despite being charged
•! Not tracking your steps or other data
Note:
Restarting your tracker reboots the device but does not delete any data.
To restart your tracker:
1.! Plug the charging cable into the USB port on your computer or a UL-
certified USB wall charger.
2.! Remove the tracker from the wristband and press the tracker into the
compartment on the charging cable. The pins on the charging cable must
align with the corresponding pins on the back of the tracker and lock
securely in place. You’ll know the connection is secure when the tracker
vibrates and you see the indicator lights blinking, indicating your progress
towards a total charge. Your Flex 2 will begin charging.
3.! Find the button on the charging cable and press it three times within five
seconds. The button is under the tracker compartment.
The tracker vibrates each time you press the button. After the third button
press, wait for about five seconds for all the lights to flash at once, this
means the tracker has restarted.
Note that the light flash happens quickly and you may not notice it. Your
tracker resumes charging after a restart and you will see the normal
blinking of the indicator lights indicating your progress towards a total
charge.
After your tracker restarts you can unplug it from the charging cable and put it back
on. For additional troubleshooting or to contact Customer Support, see
help.fitbit.com.
