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13.PROBLEMSOLVING
Few or no bubbles in coffee. Coffee ground too thick;
or coffee not sufficiently
compacted; or coffee not
sufficiently dry or fresh.
Use finer ground coffee;
firmly compact the coffee;
use fresh coffee.
Coffee exists from the sides
of the upper filter.
The upper filter is not
properly adjusted; or there is
dust in the side of the upper
filter; or coffee residues in the
upper filter seals; or seals are
worn.
Check the upper filter;
remove any coffee remains
from the filter; clean the seals
with a damp cloth;
Contact the service centre to
obtain new seals.
The pump makes a lot of
noise.
No water in the tank; or not
correctly installed; or ground
coffee is not fresh, too dry.
Refill the water tank; correctly
install the tank; use freshly
ground coffee.
No water comes out. No water in the tank; or not
correctly installed; or filter
holder blocked; or coffee
is ground too fine or too
compacted; or scale in
machine.
Refill the water tank; correctly
install the tank; clean the filter
holder and use a more thickly
ground coffee; descale the
machine.
Coffee comes out too fast. Coffee ground too thick; or
not enough coffee; or coffee
not sufficiently compacted.
Use finer ground coffee; add
more coffee; firmly compact
the coffee.
Coffee is not sufficiently hot. The cup and filter are cold. Pre-warm the cups, the filter
and the filter holder.
Froth is not as expected. The steamer system is
blocked; or the milk isn’t
fresh; or the milk isn’t cold; or
no water in the tank.
Clean the steamer; use fresh
milk; use cold milk; refill the
water tank.
Too much water left in the
filter holder after the coffee
is ready.
The ground coffee is not
firmly compacted; or the
amount of coffee is not
sufficient.
Add more coffee; firmly
compact the coffee.
No vapour comes out No water in the tank. Refill the water tank.
Problem Possiblecause Resolution
