Eva Stampaggi S.r.l. guarantees that the stove is built in accordance with EN 13240 (wood-burning stoves) EN 14785 (pellet stoves) and EN 12815 (wood-burning
stoves and stoves), using high quality and non-polluting materials.
Eva Stampaggi S.r.l. guarantees that the stove is free from defects that make it unsuitable for its intended use or significantly reduce its value. The rules of the
Italian Civil Code or applicable national law governing the guarantee in the sales contract, or applicable national law ex D.Int.
Any non-conformity can be claimed under the guarantees and procedures provided for in Legislative Decree 206/2005, provided that the Buyer was aware of the
defect, or could not ignore it with ordinary diligence, or if the lack of conformity derives from instructions or materials provided by the same.
The warranty excludes malfunctions, defects and/or faults and consequent damages, resulting from property and/or persons, attributable to an abnormal and/or
improper use of the product and/or not in compliance with safety regulations and/or the “Pellet Stove Instruction Manual”, or resulting from an installation that does
not comply (to which the absence of documents certifying such compliance is also equated) with current regulations and safetydirectives, or performed by
unqualified personnel (UNI10683 and UNIEN 1443), or when, by way of example, there is a direct discharge to the wall.
Likewise, any non-conformity that may be randomly attributed to a use or installation of the product that does not comply with applicable laws and regulations
and/or the instructions contained in this "Pellet Stove Instruction Manual” will not be covered by warranty.
The aforementioned warranty is also excluded for defects in conformity, malfunction, defects and/or faults and the consequentdamage, caused to property and/or
persons, resulting from the use of the stove in a manner that does not comply with safety directives.
The warranty for malfunction, defects and/or defects and/or faults does not work and Eva Stampaggi S.r.l. assumes no responsibility for damages caused to
property or persons resulting from: the lack of first ignition carried out by a specialised technician, to which the absence of such documents, proving said operation,
is equated; from the violation and/or non-compliance with the provisions of this Instruction Manual; from the tampering and/or alteration of the stove and its electrical
board; from the non-compliance with lights and alarms; from the failure to clean and routine maintenance; from the failure to clean and extraordinary maintenance
carried out by specialised technical personnel, to which the absence of documents proving said maintenance is equated; from the improper use of the stove; from
the lack of installation requirements; from the non-compliance with the procedures for reporting conformity defects provided for in Legislative Decree no. 206/2005;
from the use of unsuitable or poor fuel; from modifications and/or repairs carried out without prior communication and relative authorization of Eva Stampaggi S.r.l.;
from the use of non-original and/or non-specific spare parts for the stove.
The above list must be considered non-exhaustive and therefore the cases not expressly indicated but which, by virtue of analogical interpretation, can be equated
with the cases listed must also be considered included among the cases of exclusion of the guarantee.
All the following differences related to the natural characteristics of the coating materials are excluded from the warranty:the grains of the stones that are the main
characteristic and that guarantee their uniqueness; any small cracks or cracks that could be highlighted in ceramic/majolica coatings; any differences in shades
and shades on ceramic/majolica coatings; door glass; gaskets; masonry works.
Eva Stampaggi S.r.l. assumes no responsibility for: damage to chromed and/or anodised metal parts and/or painted or otherwise with treated surfaces, if due to
rubbing or impact with other metals; damage to chromed and/or anodised metal parts and/or painted or in any case with treatedsurfaces, if due to improper
maintenance and/or cleaning with products or chemical agents (said parts must be cleaned using only water); damage to mechanical components and mechanical
parts due to their improper use or installation by non-specialist personnel or, in any case, for installation that did not comply with the instructions contained in the
packaging; damage to electrical or electronic components and parts due to improper use or installation by non-specialist personnel or, in any case, for installation
that did not comply with the instructions contained in the packaging.
Ignition resistors are material subject to wear and tear, the duration of which depends on the use of the stove; the relativewarranty is therefore limited to the first 6
months of use of the product.
Warning: after purchase, keep the warranty certificate together with the original packaging of the product, the installation and testing certificate and
the receipt issued by the seller. The date of the sales tax document will determine the actual duration of the warranty.
The warranty provided shall be subject to the following terms and conditions:
The aftersalesprocedure is managed by our staff, who may be contacted on +39 0438 35469or by sending an e-mail to assistenza@evacalor.it
Our qualified staff will provide you with information concerning technical, installation or maintenance problems.
If the problem cannot be resolved over the phone, out staff will forward the issue on to the user's Technical Assistance Centre, who will guarantee service within
five working days
Any parts replaced during the warranty period shall be covered for the remaining period of the purchased product warranty.
The manufacturer shall not pay the customer any indemnities for the inconvenience of not being able to use the product during the period required for repairing.
Should it be necessary to replace the product, the manufacturer will deliver it to the retailer who will then deliver it to the end user following the same procedureas
for the product purchase.
This guarantee is valid within Italy; in the event of sale or installation carried out elsewhere, the guarantee must be recognised by the distributor in that territory.
The warranty is carried out with the repair or replacement of defective parts, or defective parts or the entire product, at the discretion of the company.
When requesting assistance, you must have the following to hand:
•Serial number
•Stove model
•Purchase date
•Purchase location
•Warranty goodwill certificate completed by specialised C.A.T.
IMPORTANT:
EVA STAMPAGGI ADVISES TO CONSULT WITH ITS AUTHORIZED DEALERS AND SERVICE CENTERS.
AN INSTALLATION ACCORDING TO THE LAW IS MANDATORY, EVA STAMPAGGI STRONGLY RECOMMENDS A
FIRST IGNITION OF ITS PRODUCTS WITH A QUALIFIED TECHNICIAN.
EVA STAMPAGGI HAS NO LIABILITY OF ONLINE SALES AND RELATED OFFERS, BECAUSE IT DOES NOT MAKE
DIRECT SALES TO THE GENERAL PUBLIC.
FOR ANY TECHNICAL PROBLEM DURING THE PERIOD OF THE LEGAL WARRANTY, THE PROCEDURE
REQUIRES TO CONTACT THEDEALER OR DIRECTLY OUR AFTER SALE SERVICE.
Gebruikershandleiding.com neemt misbruik van zijn services uitermate serieus. U kunt hieronder aangeven waarom deze vraag ongepast is. Wij controleren de vraag en zonodig wordt deze verwijderd.
Product:
Spelregels forum
Om tot zinvolle vragen te komen hanteren wij de volgende spelregels:
lees eerst de handleiding door;
controleer of uw vraag al eerder door iemand anders is gesteld;
probeer uw vraag zo duidelijk mogelijk te stellen;
heeft u een probleem en al geprobeerd om dit op te lossen, vermeld dit erbij aub;
heeft u een oplossing gekregen van een bezoeker dan horen wij dat graag in dit forum;
wilt u een reactie geven op een vraag of antwoord, gebruik dan niet dit formulier maar klik op de knop 'reageer op deze vraag';
uw vraag wordt direct op de website gezet; vermijd daarom persoonlijke gegevens in te vullen;
Belangrijk! Als er een antwoord wordt gegeven op uw vraag, dan is het voor de gever van het antwoord nuttig om te weten als u er wel (of niet) mee geholpen bent! Wij vragen u dus ook te reageren op een antwoord.
Belangrijk! Antwoorden worden ook per e-mail naar abonnees gestuurd. Laat uw emailadres achter op deze site, zodat u op de hoogte blijft. U krijgt dan ook andere vragen en antwoorden te zien.
Abonneren
Abonneer u voor het ontvangen van emails voor uw Eva Calor Letizia bij:
nieuwe vragen en antwoorden
nieuwe handleidingen
U ontvangt een email met instructies om u voor één of beide opties in te schrijven.
Ontvang uw handleiding per email
Vul uw emailadres in en ontvang de handleiding van Eva Calor Letizia in de taal/talen: Engels als bijlage per email.
De handleiding is 2.19 mb groot.
U ontvangt de handleiding per email binnen enkele minuten. Als u geen email heeft ontvangen, dan heeft u waarschijnlijk een verkeerd emailadres ingevuld of is uw mailbox te vol. Daarnaast kan het zijn dat uw internetprovider een maximum heeft aan de grootte per email. Omdat hier een handleiding wordt meegestuurd, kan het voorkomen dat de email groter is dan toegestaan bij uw provider.
Uw handleiding is per email verstuurd. Controleer uw email
Als u niet binnen een kwartier uw email met handleiding ontvangen heeft, kan het zijn dat u een verkeerd emailadres heeft ingevuld of dat uw emailprovider een maximum grootte per email heeft ingesteld die kleiner is dan de grootte van de handleiding.
Er is een email naar u verstuurd om uw inschrijving definitief te maken.
Controleer uw email en volg de aanwijzingen op om uw inschrijving definitief te maken
U heeft geen emailadres opgegeven
Als u de handleiding per email wilt ontvangen, vul dan een geldig emailadres in.
Uw vraag is op deze pagina toegevoegd
Wilt u een email ontvangen bij een antwoord en/of nieuwe vragen? Vul dan hier uw emailadres in.
