Glossary
BusinessPhone – Analog Telephone66
Glossary
Abbreviated Number Dialling
Initiating a call to a pre-programmed number
by dialling a code or pressing a key.
Short numbers can be:
1. Common, which means that all extensions can use
them.
2. Individual, which means that they are programmed
and used by each extension separately (10 numbers).
See section “Abbreviated Numbers” on page 39.
Account Number
To place call costs on an account number. See
section “Other Useful Facilities” on page 46.
Automated attendant
A facility which sends voice instructions to internal
and external callers, providing all options which can
be chosen. Voice instructions lead the caller to the
desired destination. See section “Other Useful
Facilities” on page 46.
Call-back
An indication to a busy extension, to inform the
person that you want to speak to him/her.
See sections “Internal Messages” on page 30
and “Outgoing Calls” on page 13.
Camp-on
To place (queue) a call to a busy extension.
See section “Outgoing Calls” on page 13.
Dial-by-name
Initiation of a call by operating a single key.
Internal numbers (or common abbreviated
numbers) can be stored on each extension.
See section “Abbreviated Numbers” on page 39.
Directory number
Numbers with 1 – 8 digits which are assigned
to extensions or external lines or as common
abbreviated numbers.
Direct Inward System Access (DISA)
If you are working externally, the DISA function
enables you to make external calls (long
distance) via the company PBX. You only pay
for the call to your company. See section
“Other Useful Facilities” on page 46.
Diversion
Incoming calls to an extension are diverted to
another directory number (extension, common
abbreviated number or the operator).
There are three possibilities:
1. Direct, which means that all calls to an
extension are forwarded directly.
2. On no reply, which means that a call is
forwarded if it is not answered within a
certain time.
3. On busy, which means that a call is
forwarded if the extension is busy.
See section “Call Forwarding” on page 21.
Diversion Bypass
This is useful for letting urgent calls through to
an extension where diversion is active.
See section “Call Forwarding” on page 21.
Extension
All telephones connected to the PBX have a
unique internal number (up to 3 digits).
