Running a Product Check ................................................................................................................ 240
Resetting Control Panel Defaults ..................................................................................................... 242
Solving Setup Problems................................................................................................................... 243
Noise After Ink Installation........................................................................................................... 243
Software Installation Problems.................................................................................................... 243
Solving Network Problems ............................................................................................................... 244
Product Cannot Connect to a Wireless Router or Access Point .................................................. 244
Network Software Cannot Find Product on a Network................................................................. 245
Product Does Not Appear in OS X Printer Window...................................................................... 246
Cannot Print Over a Network....................................................................................................... 247
Cannot Scan Over a Network...................................................................................................... 248
Solving Copying Problems ............................................................................................................... 249
Product Makes Noise, But Nothing Copies.................................................................................. 249
Product Makes Noise When It Sits for a While............................................................................. 249
Solving Paper Problems................................................................................................................... 250
Paper Feeding Problems............................................................................................................. 250
Paper Jam Problems Inside the Product ..................................................................................... 251
Paper Jam Problems in the Paper Cassette................................................................................ 252
Paper Jam Problems in the Duplexer (Rear Cover)..................................................................... 254
Document Jams in the Automatic Document Feeder................................................................... 257
Paper Ejection Problems............................................................................................................. 262
Solving Problems Printing from a Computer..................................................................................... 262
Nothing Prints.............................................................................................................................. 263
Product Icon Does Not Appear in Windows Taskbar................................................................... 263
Error After Cartridge Replacement .............................................................................................. 264
Printing is Slow............................................................................................................................ 264
Solving Page Layout and Content Problems.................................................................................... 266
Inverted Image............................................................................................................................. 266
Too Many Copies Print ................................................................................................................ 266
Blank Pages Print........................................................................................................................ 267
Incorrect Margins on Printout....................................................................................................... 267
Border Appears on Borderless Prints .......................................................................................... 268
Incorrect Characters Print............................................................................................................ 268
9
