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Paper doesn’t feed.
You may see a paper not loaded correctly error window on your screen. Remove
the stack of paper from the sheet feeder. Then check that the paper:
■
Isn’t curled or creased
■
Isn’t too old
■
Isn’t loaded above the arrow on the left edge guide
■
Isn’t jammed inside the printer.
Then reload the paper, making sure the left edge guide doesn’t fit it too tightly. If
you see an error window on your screen, click
Continue
to resume printing.
Paper jams inside the printer.
You may see a paper jam error message on your screen. Click the
Eject
button to
eject the paper. If it doesn’t eject, follow the on-screen instructions to remove it.
If necessary, unplug the printer, open the cover, and remove all the paper that’s
inside, including any small pieces that may have torn off.
If your paper jams frequently:
■
Use smooth, high-quality paper, loaded printable side up (the whiter or shinier
side on special ink jet paper).
■ Fan the stack and then even the edges before loading it.
■
Don’t load paper above the arrow mark on the left edge guide.
■
Always load the correct size paper for your print job.
■ Place the paper against the right edge of the sheet feeder and slide the left edge
guide against your paper.
Multiple pages feed at once.
Remove the stack of paper from the printer. Then:
■ Make sure the paper isn’t too thin.
■ Fan the edges of the stack of paper to separate the sheets.
■ Reload the paper as described on page 9.
■ Make sure the left edge guide fits against the paper, but not too tightly.
