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TROUBLESHOOTING
1. Why can’t I play some MP3 files?
The MP3 file has to be compressed along some standards like MPEG1/MPEG2
MPEG 2.5 layer 3. Otherwise, the file must be converted using a software
application.
2. Why can’t I play some video files?
It is possible that the video format or codec is not compatible. Convert the file with
the Energy Movier software to ensure the compatibility and to obtain a file with
less weight in memory.
3. My player doesn’t power on and/or my computer doesn’t detect it. What can I do?
Probably there is a problem with the firmware. Check the user manual section
“FIRMWARE REINSTALLATION”.
4. Why can’t I play some WMA files?
Make sure that you are not coding the WMA files with DRM.
5. Why can’t I see the image, video or text files while using the music browser?
You will only see the files in memory associated to the browsing you are doing
(music files for Music, image files for Photo, etc…). To view all the files in memory
at once, choose the “EXTRAS: EXPLORER” option in the main menu.
6. When I turn off the MP5 with the Reset switch, the brightness or the song I was
listening to is not stored. What gives?
