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TROUBLESHOOTING
1. Why can’t I play some MP3 files?
The MP3 file has to be compressed along some standards like MPEG1/MPEG2. Otherwise,
the file must be converted using a software application.
2. Why can’t I play some video files?
It is possible that the video format or codec is not compatible. Convert the file with the
Energy Movier software to ensure the compatibility and to obtain a file with lower weight
in memory.
3. Why can’t I access to the content of the microSD memory card when connecting the
player to my computer using a USB cable?
The USB connector in your Energy™ 65 Series only allows you to charge the device’s
battery. You cannot use it for files transfer. To access to the microSD memory content
you have to connect the card to your computer using a compatible memory card reader.
4. My player restarts or doesn’t work properly. What can I do?
Probably there is a problem with the firmware. Check the user manual section “FIRMWARE
UPDATE”.
5. Why can’t I play some WMA files?
Make sure that you are not coding the WMA files with DRM.
6. Why can’t I see the image or video files while using the music browser?
You will only see the files in memory associated to the browsing you are doing (music files for
Music, image files for Photo, etc…).
7. When I turn off the MP5 the previously configuration values are not stored. What
gives?
For the MP5 to successfully store the state of the player and the latest settings changes,
after modifying any configuration parameter you have to press the MENU button several
times until the main DVB-T visualization screen will be displayed. At that moment the
“Successfully updated” message will appear, informing that the new configuration has been
properly saved.
