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Emdeon Vx570 User’s Guide
This publication is the proprietary property of Emdeon and is furnished solely for use pursuant to a
license agreement giving the user the right to use the Emdeon product(s) referenced in this document.
All uses of this document are subject to the terms of such license agreement. This document may not
be used except as permitted by such license agreement or changed, copied, photocopied, reproduced,
translated, or reduced to any electronic medium or machine readable form without the prior consent of
Emdeon. Copyright is held by Emdeon Business Services, LLC.
Emdeon is not liable for any losses or damages that result from the use of this material, including loss of
profit or indirect, special, or consequential damages.
Emdeon Vx570 User’s Guide
Chapter 1: Install Your Equipment
© 2011 Emdeon Business Services LLC. All rights reserved.
Page 1
This material contains confidential, proprietary information. Unauthorized use or disclosure of the information is strictly prohibited.
Chapter 1: Install Your Equipment
Unpack the Box
Your VeriFone
®
Vx570 terminal from Emdeon Business Services will contain the following components
1
· Vx570 terminal and printer (affixed to terminal body)
:
· Roll of thermal printer paper
· Power pack
· Power cord
· Phone cord
· Welcome letter
· Installation guide
· Quick-Reference Guide
· CD containing all user documentation
Connect to the Power Source
1. Connect the power pack to the connector at the side of the terminal. For stability, you can
anchor the cord between the retaining slot directly beside the connector.
2. Attach the power pack to the power cord by sliding the female end of the power cord over the
three prongs on the end of the power pack.
3. Plug the power cord into a standard 120-volt electrical outlet.
1
Illustrations courtesy of VeriFone, Inc.
Emdeon Vx570 User’s Guide
Chapter 1: Install Your Equipment
© 2011 Emdeon Business Services LLC. All rights reserved.
Page 2
This material contains confidential, proprietary information. Unauthorized use or disclosure of the information is strictly prohibited.
Warnings!
· The Vx570 should be on an electrical protective device such as a UPS (uninterruptible power supply)
or a surge protection strip. Do not plug a Vx570 into a PoE (Power over Ethernet) switch.
· Refrain from frequently disconnecting and reconnecting the Vx570 from/to the power source.
· Keep the Vx570 away from anything that could damage the device, such as heavy unstable objects,
liquids (plants, coffeemakers, and so on), small children, etc.
· Do not place the Vx570 where it could easily fall, such as near the edge of a desk.
Insert Paper in the Printer
1. To open the printer, press down on the lever located on the side of the terminal to unlatch the
paper roll cover, then lift the cover up and back.
2. If necessary, loosen the glued leading edge of the paper or remove the protective strip from the
new roll of paper. Unwind the paper roll past any glue residue.
3. Drop the paper roll into the printer cavity such that the paper rolls under and up nearest to the
serrated tearing edge. This positioning ensures that the printable side is facing outward.
4. Close the paper cover, allowing a small bit of paper to extend outside of the printer cover.
Notes:
· You can press 3 from the Emdeon Welcome screen (see page 12) to advance the paper.
· A pink out-of-paper indicator line appears on the edge of the paper approximately 18 includes
before the end of the roll.
Emdeon Vx570 User’s Guide
Chapter 1: Install Your Equipment
© 2011 Emdeon Business Services LLC. All rights reserved.
Page 3
This material contains confidential, proprietary information. Unauthorized use or disclosure of the information is strictly prohibited.
Connect a Communication Line
Your terminal will send and receive transactions using one of the following methods:
· Dial-up (standard telephone line)
· Network (Ethernet)
Your terminal will be pre-configured to use one of these two communication methods, based on the
specifications of your order.
Dial-Up Connection (Phone Line)
1. Connect one end of the phone line to the connector on the back terminal that is identified by a
telephone icon.
2. Connect the other end of the phone line to the phone jack wall outlet
3. Connect the other end of the phone line to the to the phone jack wall outlet.
4. To test the connection, run a transaction (see Submitting a Transaction on page 29). If you
have verified that a dial tone is present on the line, but the transaction fails to process, contact
Emdeon Customer Service at 800.333.0263.
Network Connection
Wall Outlet Network Connection
If you have a wall outlet network connection or router, you will need an RJ45 network cable (not
included with your terminal).
1. Attach one end of the cable to the network outlet in the wall or router.
2. Connect the other end of the cable to the terminal 10BaseT outlet, as illustrated below.
3. Have someone from your IT department make sure that port 443 is open.
Emdeon Vx570 User’s Guide
Chapter 1: Install Your Equipment
© 2011 Emdeon Business Services LLC. All rights reserved.
Page 5
This material contains confidential, proprietary information. Unauthorized use or disclosure of the information is strictly prohibited.
Connect a Keyboard
You can connect the optional VeriFone Keyboard 100 to the Vx570 terminal. The keyboard makes it
easier to enter alphanumeric characters, such as names.
To connect the Keyboard 100:
1. Unplug the power pack from the connector at the side of the terminal.
2. Plug the keyboard’s connector into the connector labeled RS232 on the back of the terminal.
3. Plug the power pack back into the terminal (see Connect to the Power Source on page 1).
Welcome Letter
The Welcome letter contained in your shipping carton contains a default user ID and passcode for
running transactions and the default Administrator passcode for customizing the terminal setup.
It is recommended, for HIPAA security compliance, that the Administrator change the default
user ID/passcode and the default Administrator passcode. See Chapter 3: Customize Your
Terminal Setup, beginning on page 13, for instructions.
Documentation
Emdeon provides a suite of documentation to assist you. The following documents are available, in
addition to this publication:
· Vx570 Quick-Referencethis guide ships in the carton with your terminal. It provides quick,
general guidelines for operating the Vx570 terminal.
· Emdeon POS Vx570 Transaction Guidesthese guides provide specific instructions for
running each transaction and for interpreting transaction responses. A transaction guide exists
for each Emdeon transaction available on your Vx570 terminal.
· Error Dictionary this guide is a compilation of all transaction-related error messages that can
be returned from payers and from the Emdeon switch. Transaction-related error messages are
those which print on the transaction response. They are identified by a code beginning with two
letters, (such as RH, CL, HT) followed by a brief text message.
· Codes and Abbreviationsthese reference documents provide a listing of the most common
codes and abbreviations used in HIPAA-compliant payer responses, such as service types,
eligibility/benefit descriptions, coverage types, and insurance types.
Emdeon Vx570 User’s Guide
Chapter 1: Install Your Equipment
© 2011 Emdeon Business Services LLC. All rights reserved.
Page 6
This material contains confidential, proprietary information. Unauthorized use or disclosure of the information is strictly prohibited.
Obtaining Documentation
The documentation described above is available in Adobe® Portable Document Format (PDF) on the CD
included in your shipping carton. It is also available over the Web at:
http://www.emdeon.com/resourcelibrary/#84
Look under User Manuals.
To view these documents, you must have access to a personal computer running Adobe
®
Acrobat
®
Reader version 6 or later. The Reader is available free of charge from www.Adobe.com.
Fax-on-Demand
Documentation is also available using Emdeon Business Services’ free Fax-on-Demand service. This
service allows you to request documents over a toll-free automated telephone call. Requested
documents are faxed to your fax machine.
To use Fax-on-Demand:
1. Call 800.760.2804.
2. Follow the prompts to enter the catalog number of the document you wish to receive.
3. You can obtain a catalog from the Fax-on-Demand service. The catalog is also available on your
CD or over the Web at
http://www.emdeon.com/resourcelibrary/#84.
4. You will be prompted to enter your fax number, including the area code. Note: If you are in the
615 area code, do not enter your area code.
5. Hang up. The requested document will be faxed to the number you specified.
Supplies
Paper for your Vx570 can be ordered through Control-o-Fax:
http://www.controlofax.com/
800.553.0070
Customer Service
To speak to an Emdeon Business Services customer service representative, please call:
800.333.0263
Emdeon Vx570 User’s Guide
Chapter 2: Get To Know Your Terminal
© 2011 Emdeon Business Services LLC. All rights reserved.
Page 8
This material contains confidential, proprietary information. Unauthorized use or disclosure of the information is strictly prohibited.
· For some input prompts (where indicated on the display), you can choose your input from a
selection list. Press <F2> to display the selection list.
· You can press <F1> from any transaction’s input prompt to display help about the information
for which you are prompted.
Scroll Page and Scroll Line Keys
The Scroll Page and Scroll Line keys are used to move the highlight up or down through a list. These
keys are unmarked, but they are identified on your keypad overlay:
To use these keys:
· Press <Scroll Line i > to move the highlight down to the next line.
· Press <Scroll Line h > to move the highlight up to the previous line.
· Press <Scroll Page i > to move the highlight down to the next screen (page) of list items.
· Press <Scroll Page h > to move the highlight up to the previous screen (page) of list items.
The Numeric Keypad and Hotkeys
Unless you have an optional keyboard attachment, you will use the numeric keypad, in combination with
the <Alpha> key, to enter your transaction input data.
Also, each digit on the numeric keypad can be set up as a hotkey, so that you can press the key from
the Emdeon Menu to quickly select the payer assigned to the key.
The Alpha Key
The <Alpha> key allows you to convert the number on a numeric key to one of the letters or characters
displayed on that key. For complete instructions, see Entering Letters and Symbols on page 33.
Cancel, Backspace, and Enter
Red = Stop. The red Cancel key allows you to exit the function you are currently performing, back
out of a menu, or exit an error message.
Yellow = Attention. The yellow Backspace key allows you to erase characters when you are
entering data, similar to the Backspace key on a computer keyboard.
Green = Go. The green Enter key will:
· accept the data you are entering and proceed to the next prompt
· select the highlighted item on a list.
Card Swipe Slot
The card swipe slot, to the right of the keypad, is used for healthcare hard cards with a magnetic card
swipe. See
Using the Card Swipe on page 31 for details about using the card swipe.
Gift Card Slot
At the time of this publication, Emdeon transactions do not support use of the gift card slot.
Emdeon Vx570 User’s Guide
Chapter 2: Get To Know Your Terminal
© 2011 Emdeon Business Services LLC. All rights reserved.
Page 9
This material contains confidential, proprietary information. Unauthorized use or disclosure of the information is strictly prohibited.
Vx570 Key Quick-Reference
Key Action
<Scroll Page
h
>
When a list is displayed, moves the highlight up one screen (page).
<Scroll Page
i
>
When a list is displayed, moves the highlight down one screen (page).
<Scroll Line
h
>
When a list is displayed, moves the highlight up one line on a list.
From th
the response.
<Scroll Line
i
>
When a list is displayed, moves the highlight down one line on a list.
From the terminal’s Main Menu, displays a menu of operating system reports. Press
to exit.
Numeric
Keys
(0 - 9)
When entering data, results in numeric entry.
If a list is displayed, pressing a numeric key jumps to the first item beginning with the letter displayed
on the key. For example, pressing 2 once jumps to the first item on the list beginning with A; pressing
2 again jumps to the first item beginning with B, and so on.
<Alpha> During data entry, converts a numeric entry to one of the characters displayed on the key, depending
on the number of times it is pressed. For example, pressing <Alpha> once after pressing the number
2 enters the letter A; pressing <Alpha> twice enters the letter B, and pressing <Alpha> three times
enters the letter C.
<F1>
through
<F4>
When a menu is displayed, selects the option displayed to the left of the function key.
<F1> For a transaction’s input prompts, displays a screen of information about the prompt.
<F2> Where indicated for certain input prompts, displays a selection list.
<F4> Prints a response or message displayed on the terminal screen.
From lists, selects highlighted item.
During data entry, accepts the entry or proceeds to the next prompt.
Exits the current function or menu; exits error messages; cancels transaction processing.
During data entry, erases numbers or characters you have entered.
* (asterisk) From a menu or the Welcome screen, displays the terminal’s Main Menu.
3 From the Welcome screen, advances the paper.
Emdeon Vx570 User’s Guide
Chapter 3: Customize Your Terminal Setup
© 2011 Emdeon Business Services LLC. All rights reserved.
Page 13
This material contains confidential, proprietary information. Unauthorized use or disclosure of the information is strictly prohibited.
Chapter 3: Customize Your Terminal Setup
Overview
The Administrator can maintain terminal security and set defaults using the following options from the
Setup Menu:
· Manage Usersadd, change, or remove user IDs and passcodes for terminal users.
· Manage Providersadd, change, or remove provider names and their provider IDs and
taxpayer IDs from a Provider QuickCodes list.
· Manage Hotkeysset up as many as 10 hotkeys. The user can press a hotkey from the
Emdeon Application Menu to quickly select the payer associated with the hotkey.
· Reportsprint system usage logs; hotkey lists; user lists; and Provider QuickCodes lists.
· Terminal reset the Administrator password.
· Date/Timereset the date and time displayed by the terminal.
· Swipe Defaultsset the transaction that will read the card swipe from the Emdeon Idle State.
· Default Stateset the default state for transactions that prompt for a state.
The Communications option, also on the Setup Menu, should not be used except as directed by your
Emdeon Business Services representative.
Manage Users
Your Emdeon™ Vx570 terminal allows the Administrator to maintain user IDs and passcodes for each of
your Vx570 users. A user is anyone who will run transactions. This capability allows you to:
· restrict access to transactions and functions on the Vx570.
· track system usage at the individual user level via the Security Log (see Security Log on page
27).
A user ID and its associated passcode can each be from one to four characters.
To print a list of existing user IDs, see User List on page 28.
Add a User
Step Terminal Display Action
This procedure begins from the Emdeon idle state If the main menu or screen saver is displayed, see Terminal Displays on page
11
1
WELCOME TO EMDEON
SWIPE CARD
OR PRESS ANY KEY
Press any key (except 3).
2
MM/DD/YY HH/MM
Medical
Address Verify
i
Financial
Press <Scroll Page
i
> to page down.
3
h
Setup
Press <F1> to select Setup.
4
Config
Enter Admin Passcode:
Enter your Administrator passcode, and press
.
Your password will display as asterisks as you type.
5
Setup
Manage Users
Manage Providers
i
Communications
Press <F2> to select Manage Users.
6
Manage Users
Add User
Remove User
Change Passcode
Press <F2> to select Add User.
5

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