GUARANTEE
Our products are covered by a guarantee of 2 years from date of purchase.
This guarantee covers all material and manufacturing defects. No guarantee claims will be
accepted for broken accessories, defects resulting from inappropriate use, excessive wear due
to intensive use, wrong use due to the non-observance of the instruction manual, or failure to
descale where appropriate or otherwise clean/maintain your item in line with the instructions
and good practise. No guarantee claims will be accepted if the appliance has been modified
or if some attempts have been made to repair the appliance. In such case, the vendor cannot
be held responsible in case of accidents.
In the event of claim, in the first instance, please contact your vendor and return him your
complete appliance in its original packaging together with the receipt/guarantee card. The
guarantee will only be valid if the date of purchase and signature of the vendor is clearly
indicated on the guarantee card or if a copy of the receipt is sent with the appliance that
needs repair.
Or send the appliance well packed and freight prepaid to our customer service with a short
description of the default in capital letters with the mention "Repair under guarantee" together
with the guarantee card or receipt.
In case of a defective accessory, the complete appliance will not be exchanged, but only the
accessory will be sent free of charge. In such case, do not return the complete appliance but
only order the accessory! In case of glass damages, glass spare parts will be charged.
Pieces undergoing wear and tear (e.g. Motor brushes, dough hooks, driving belts, spare
remote controls, spare toothbrushes, lighting, etc.) as well as cleaning and maintenance or the
exchange of worn out pieces are not covered by the guarantee and will thus be charged!
After the guarantee period
Repairs after the guarantee period can be performed at a charge by a competent qualified
technician or a repair service.
PROTECTION OF THE ENVIRONMENT– DIRECTIVE 2002/96/EC
In order to preserve our environment and protect human health, the waste electrical and
electronic equipment should be disposed of in accordance with specific rules with the
implication of both suppliers and users. For this reason, as indicated by the symbol on the
rating label or on the packaging, your appliance should not be disposed of as unsorted
municipal waste. The user has the right to bring it free of charge to a municipal collection point
performing waste recovery by means of reuse, recycling or use for other applications in
accordance with the directive.
