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• Changes in colour, cracks and slight differences in size when it comes to ceramic, wood and/or bamboo
parts (if the heater or boiler is equipped with them) cannot be considered a source of complaint, since
these are intrinsic qualities of this type of material.
The following situations are not covered by ECOFOREST’s warranty:
• The building and/or plumbing works that you might have carried out for the installation of your stove or
boiler.
• For these machines that allow hot water production (thermos/flasks or storage): the pieces related to hot
water installation not provided by ECOFOREST. In the same way, the gauges or regulations of the product
that have to be done because of the type of fuel or due to the characteristics of the installation, are
excluded from the warranty.
• This warranty is valid only for the buyer and cannot be transferred.
• The replacement of pieces does not extend the warranty.
• Compensations will not be granted because of basic inefficiency of the stove or a heating calculation that
was not properly carried out for a determined period of time.
• This is the unique valid warranty and no one is authorized to bring any other on the name or on behalf of
ECOFOREST INTERVENTION DURING THE WARRANTY PERIOD.
• ECOFOREST does not grant any compensation for any direct or indirect damages caused by the product
or resulting from it.
• Modifications to the electrical connections, components or the structure of the stove not authorized by
ECOFOREST.
• Malfunctions or problems caused by non-original components or parts that were nor supplied by
ECOFOREST or its network of distributors.
The intervention query must be sent to the entity which sold the product.
ECOFOREST reserves the right to include modifications in the manuals, warranties and prices without prior
notice.
Any type of suggestion and/or claim must be sent, in writing, to:
ECOFOREST Biomasa Eco Forestal de Villacañas, S.A.U.
Polígono Industrial Porto do Molle - Rúa das Pontes Nº25.
36350 – Nigrán – Spain.
Fax: + 34 986 262 186
Telephone.: + 34 986 262 184 / 34 986 262 185
http://www.ecoforest.es
Information to communicate in your suggestion and/or claim:
Name and address of your provider:
Name, address and telephone number of the entity that made the installation:
Name, address and telephone number of the buyer:
Invoice and/or ticket of purchase:
Date of installation and date of first operation:
Serial number and model of the stove:
Control, revisions and annual maintenance stamped by your distributor:
Make sure you clearly expose the reason of your demand by bringing all the information necessary to avoid
misunderstanding of your query.
The interventions made within the warranty period include free repair, as per the laws in force.
JURISDICTION:
Both parties, by passing and accepting the order, are submitted to the judges and courts of Vigo (Spain),
expressly excluding any other court, including in case of payment made within another location in Spain or any other
country.
