7. WARRANTY.
Biomasa Ecoforestal de Villacañas (hereinafter ECOFOREST) guarantees this product for 3 (three) years, or 6
months in the case of wear parts, from the date of purchase in the event of manufacturing and material defects.
ECOFOREST's responsibility is limited to supplying the equipment, which must be installed properly, following
the instructions provided at the moment the stove was purchased and in accordance with the laws in force.
The installation must be carried out by authorized personnel, who will assume full responsibility for the final
installation and the subsequent correct operation of the product. ECOFOREST will not be held responsible if these
recommendations have not been followed. Installations carried out in public places are subject to specific regulations
for each area.
It is necessary to check the proper operation of the product before completing the installation with the
corresponding masonry finishes (decorative elements of the fireplace, external cladding, pilasters, painted walls, etc.)
ECOFOREST does not assume any responsibility for the possible damages and the consequent repair costs of
the finishes mentioned above, even when they were caused by the replacement of damaged parts.
ECOFOREST ensures all its products are made of optimal quality materials and design techniques that
guarantee the best efficiency.
If during normal use, you notice damaged pieces, these will be replaced free of charge by the distributor who
has formalized the sale or by the reseller in the corresponding area.
For the products sold abroad, this replacement will be also carried out free of charge, in our premises, unless
there are special agreements with distributors of our products abroad.
CONDITIONS FOR WARRANTY VALIDITY:
• For the warranty to be considered as valid, the following conditions must be met:
• Hold a proof of purchase, an invoice or a delivery note that contains the product’s serial number.
• The assembly and start-up of the machine shall be done by an approved technician who considers the
technical characteristics of the installation and connection of the machine as suitable. In any case, the
installation must respect the indications contained in the instruction manual delivered with the product.
• The stove is used as indicated in the instructions manual provided with the stove.
The warranty does not cover the damages due to:
• Atmospheric, chemical agents and/or unsuitable use of the product, lack of maintenance, unsuitable
handling or modifications of the product, inefficiency and/or unsuitability of the gas outlet tube and/or
other causes that do not depend on the product.
• Overheating of the stove due to combustion of unsuitable material that does not correspond to the type
of pellets (wood pellets) indicated on the manual supplied with the stove.
• Transport of the product : it is highly recommended to carefully control the product upon its reception
and advise the vendor immediately in case of any damage, by taking note of the anomalies on the transport
document, and making a copy for the transporter. You have 24 hours to bring a written claim to your
distributor/transport driver
• Reimbursements will be accepted only if they have been previously accepted in writing by ECOFOREST, if
the stove is in perfect condition and returned in its original packaging, with a brief explanation of the
problem, copy of the delivery note and invoice if you have it, freight paid and a written document stating
your acceptance of these conditions.
• Modifications not authorized by ECOFOREST in the electrical connections, in the components or in the
structure of the stove.
The following parts will have a 6-month limited warranty
• All parts subject to wear : Fiber door gaskets, ceramic door panes, burning pot, hearth parts (vermiculites,
mullites, etc.), ignition resistance and the extractor turbine (propeller).
The following parts are excluded from the ECOFOREST warranty:
• Any part of the stove that shows aesthetic but non-functional wear, both fixed and mobile.
