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3-Year Warranty for Your DYMO Product
Your electronic DYMO product is sold with a 3-year warranty from the date of purchase against
defects in material and workmanship. DYMO will repair or replace your product free of charge on the
following conditions:
1 Products returned under this warranty must be accompanied by a description of the defect
together with a copy of the product’s proof of purchase and your full contact and delivery details:
name, telephone, complete address – street, house number, postal code, city, country.
2 Products returned to DYMO must be adequately packaged. DYMO will accept no liability for goods
lost or damaged in transit from the customer.
3 Products must have been used strictly in accordance with operating instructions supplied. DYMO
will have no liability for defects caused by accident, misuse, alteration or neglect.
4 DYMO accepts no liability for any consequential loss, damage or expense of any kind resulting from
the machines or accessories or the use thereof, save that liability for death or bodily injury caused
by such products is not excluded.
5 DYMO label printers are designed for use only with DYMO-branded labels. This warranty does not
cover any malfunction or damage caused by the use of third-party labels.
6 This warranty does not affect your statutory rights as a consumer.
Special Provisions for Australia
The following provisions shall apply in addition to the above warranty if the sale of the DYMO product
occurred in Australia:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for major failure and compensation for any other
reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Any repair or replacement will be at DYMO's expense and free of charge to you.
Refer to www.dymo.com to find your local service center contact information.
What to do if your product is defective?
DYMO offers you the following service options:
DYMO Web site:
In most situations a visit to www.dymo.com will give you the right assistance. In
the Customer Support area, you will find information about your DYMO product, such as
Frequently Asked Questions and solutions to known problems. The User Guide also gives you
additional information.
Dealer: Your DYMO dealer can help you to determine the exact nature of the problem and assist
you further.
DYMO Help Desk: You can also contact the DYMO Help Desk where an associate will help you
to determine the exact nature of the problem and advise you what to do next:
US 1 877 724 8324 CAN 1 800 668 4575
AUS 1 800 633 868 NZ 0800 396 669 International +44 203 564 8356
Repair Center: You can send your defective product to a DYMO repair center (see conditions 1
and 2 above on how to replace a defective product). The address of your nearest DYMO repair
center can be found at www.dymo.com or you can contact the DYMO Help Desk.
