Handleiding Dualit Espress Auto Coffee and Tea Machine (pagina 16 van 19) (Engels)

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TROUBLESHOOTING

IMPORTANT: FAILURE TO DESCALE AND CLEAN YOUR MACHINE WILL

INVALIDATE YOUR GUARANTEE.

*TO CONTACT CUSTOMER SERVICES, PLEASE EMAIL INFO@DUALIT.COM

WITH YOUR MODEL AND SERIAL NUMBERS.

TEST RESULT SOLUTION(S)

NO COFFEE FLOWING FROM BREWHEAD

THE TAMP TEST

Dispense water through

the Brewhead with the Cup

Filter in place. Ensure NO

coffee is in the Filter.

If you see no water after

7 seconds STOP the test .

No water 1. Water Tank is not correctly seated in position.

Locate Water Tank (see page 10, g 2).

Water

ow

improves

1. The Showerhead and Cup Filter may be

blocked. Clean Showerhead and Cup Filter

(see page 23-24). You may also need to descale

the machine (see page 26-27).

2. You may be tamping too hard. LIGHTLY

‘tamp’ the coffee grounds (see page 15, g 5).

3. The Cup Filter is blocked because the coffee

grind is too ne.

Ensure you are using setting 3-5 on the Dualit

Coffee Grinder or use a pre-ground coffee

suitable for espresso machines. Clean the Cup

Filter (see page 24, g 4).

4. There is too much coffee in the Cup Filter.

Use the Measuring Spoon (see page 15, g 4).

POSSIBLE CAUSE(S) SOLUTION(S)

NO STEAM FLOWING FROM STEAM WAND

1. Water Tank is not correctly seated in

position.

1. Locate Water Tank (see page 10, g 2).

2. Steam Wand is blocked. 2.1. Clean Steam Wand (see page 24, g 6-8).

2.2. Descale (see page 26-27).

2.3. If you are unable to unblock your Steam

Wand then contact Dualit customer services*

for help.

COFFEE OR TEA LEAKING FROM THE BREWHEAD

1. Dried coffee on the Gasket. 1. Clean Gasket (see page 23, g 3).

2. ESE pod or Capsules not seated

correctly.

2. Check the Capsule is in place. If using ESE pod,

tuck the tab under (see page 14, g 5).

3. Blocked Brewhead. 3. Clean Showerhead (see page 23-24).

4. Damaged Brewhead Gasket. 4. To obtain a new Gasket contact Dualit

customer services* for help.

TO REPLACE FUSE,

REMOVE SILVER LABEL

TO ACCESS SCREW.

POSSIBLE CAUSE(S) SOLUTION(S)

WATER DRIPPING FROM THE BREWHEAD WHEN STEAMING

1. Excess water in the Brewhead is left

over from previous operation.

1. This is not cause for concern. This will

automatically stop when the machine has

nished steaming.

MY MACHINE IS MAKING A LOUD AND CONTINUOUS PUMPING NOISE

1. Water Tank is not correctly seated in

position.

1. Locate Water Tank (see page 10, g 2).

2. Water Tank is empty. 2. Fill Water Tank (see page 10, g 2).

MY MACHINE HAS STOPPED DURING USE

THE AUTO DOSING AND STEAM BUTTONS ARE FLASHING

1. Water Tank is empty. 1. To prevent an air lock rstly remove the

Filter Holder. Fill Water Tank (see page 10, g

1). Your machine is now ready to extract your

next coffee.

MY MACHINE IS NOT WORKING

THE LIGHTS ARE OFF AND THE MACHINE CEASES TO OPERATE

1. Fuse may have failed. 1.1 Check and replace the Fuse.

1.2 Contact Dualit customer services* for help.

2. The machine has entered standby

mode.

2. Exit standby mode by pressing the ‘ON’

button (see page 20).

MY MACHINE IS NOT DISPENSING CORRECT AMOUNT OF COFFEE OR TEA

1. Your cup holds a different quantity of

coffee to the preset amount.

1. Adjust the dose using the dosing memory

feature (see page 20).

2. The dosing memory has been used to

change the dose.

2. Use the dosing memory feature to adjust the

dose to your desired amount (see page 21).

STEAM IS VENTING FROM THE DRIP TRAY

1. Water is being purged through the

machine to reduce operating temperature

ready for the next coffee.

1. This is not cause for concern. This will

automatically stop when the machine has

nished purging.

MY COFFEE OR TEA IS NOT HOT ENOUGH

1. Filter Holder is not pre-heated. 1. Prime machine. (see page 10-11).

2. Cup or mug is not pre-warmed. 2. Warm cup (see page 11). You can also place

your cups warm on the Cup Warming Plate.

3. You may prefer your coffee extra hot. 3. Use the temperature boost feature.

(see page 21).

MY MACHINE CLICKS WHEN AUTO DOSING IS SELECTED

1. The valve is opening to allow water to

ow through the Thermobloc.

1. This is not cause for concern it is part of the

operation of the machine.

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