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Owner's Manual
Model
PF2325
PF3033
690932XXXX
7213450100R04
IMPORTANT SAFETY INFORMATION: Always read this manual rst before
attempting to install or use this replace. For your safety, always comply with
all warnings and safety instructions contained in this manual to prevent person-
al injury or property damage.
To view the full line of Dimplex products, please visit www.dimplex.com
2 www.dimplex.com
Table of Contents
Always use a qualied technician or
service agency to repair this replace.
!
NOTE: Procedures and
techniques that are considered
important enough to emphasize.
CAUTION: Procedures and
techniques which, if not carefully
followed, will result in damage to the
equipment.
WARNING: Procedures and
techniques which, if not carefully
followed, will expose the user to
the risk of re, serious injury, or
death.
Welcome & Congratulations ................3
IMPORTANT INSTRUCTIONS ...............4
Fireplace Installation ......................6
Operation ...............................9
Maintenance ...........................14
Warranty ...............................15
Replacement Parts .......................17
3
Welcome & Congratulations
Thank you and congratulations for choosing to purchase an electric replace
from Dimplex, the world leader in electric replaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before starting
installation. Failure to follow these instructions may result in a possible electric
shock, re hazard and will void the warranty.
Please record your model and serial numbers below for future reference:
model and serial numbers can be found on the Model and Serial Number Label
of your replace.
Model and Serial
Number Label
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial
number ready. (See above)
4 www.dimplex.com
When using electrical appliances,
basic precautions should always be
followed to reduce the risk of fire,
electric shock, and injury to persons,
including the following:
Read all instructions before using
this appliance.
The heater is hot when in use.
To avoid burns, do not let bare skin
touch hot surfaces. The trim around
the heater outlet becomes hot during
heater operation.
Extreme caution is necessary
when any heater is used by or near
children or invalids and whenever the
unit is left operating and unattended.
Always unplug the fireplace when
not in use.
Do not operate any heater after it
malfunctions. Disconnect power at
the service panel and have the unit
inspected by a reputable electrician
before reusing.
Do not operate any unit with a
damaged cord or plug, or if the heater
has malfunctioned, or if the electric
replace has been dropped or dam-
aged in any manner, contact Dimplex
Technical Service at 1-888-346-7539.
Do not use outdoors.
Do not run the cord under carpet-
ing. Do not cover cord with throw
rugs, runners or the like. Arrange
IMPORTANT INSTRUCTIONS
cord away from trafc area and where
it will not be tripped over.
To disconnect the unit, turn the
controls off, then remove the plug
from the outlet.
Do not insert or allow foreign
objects to enter any ventilation or
exhaust opening as this may cause
an electric shock or re, or damage to
the heater.
To prevent a possible re, do not
block air intake or exhaust in any
manner.
All electrical heaters have hot and
arcing or sparking parts inside. Do
not use in areas where gasoline,
paint, or ammable liquids are used
or stored.
Do not modify the replace. Use it
only as described in this manual. Any
other use not recommended by the
manufacturer may cause re, electric
shock or injury to persons.
To reduce the risk of electric
shock, this appliance has a polar-
ized plug (one blade is wider than the
other). This plug will t in a polarized
outlet only one way. If the plug does
not t fully in the outlet, reverse the
plug. If it still does not t, contact
a qualied electrician to install the
proper outlet. Do not change the plug
in any way.
5
SAVE THESE INSTRUCTIONS
Always plug heaters directly
into a wall outlet/receptacle.
Never use with an extension cord
or relocatable power tap (outlet/
power strip).
Do not burn wood or other materi-
als in the electric replace.
Do not strike the replace glass.
Always use a certied electrician
should new circuits or outlets be
required.
Always use properly grounded,
fused and polarized outlets.
Disconnect all power supply before
performing any cleaning, mainte-
nance or relocation of the unit.
When transporting or storing the
unit and cord, keep in a dry place,
free from excessive vibration and
store so as to avoid damage.
WARNING: Remote control
contains a small battery. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install battery
backwards, charge, put in re or mix
with used or other battery types - may
explode or leak causing injury.
!
NOTE: Changes or modications
not expressly approved by the party
responsible for compliance could void
user's authority to operate the equip-
ment.
CAUTION: TO PREVENT
ELECTRIC SHOCK, MATCH
WIDE BLADE OF PLUG TO
WIDE SLOT AND FULLY INSERT.
IMPORTANT INSTRUCTIONS
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
6 www.dimplex.com
WARNING: Ensure the power
cord is not installed so that it is
pinched or against a sharp edge
and ensure that the power cord is
stored or secured to avoid tripping
or snagging to reduce the risk
of re, electric shock or injury to
persons.
WARNING: Construction
and electrical outlet wiring must
comply with local building codes
and other applicable regulations
to reduce the risk of re, electric
shock and injury to persons.
WARNING: Do not attempt
to wire your own new outlets or
circuits. To reduce the risk of re,
electric shock or injury to persons,
always use a licensed electrician.
WARNING: To reduce the risk
of re, do not store or use gaso-
line or other ammable vapors or
liquids in the vicinity of the heater.
CAUTION: Clearance for air
circulation beneath the re-
place insert is provided by 4
felt feet.
Do not install the replace
insert directly on carpet or
similar surfaces which may
restrict air circulation.
CAUTION: If installing the
Fireplace Installation
replace in a carpeted area, place
a one-piece, solid, at surface un-
der the replace. Ensure that all
feet rest securely on this surface.
!
NOTE: The dimensions of the
rebox are:
Width Height Depth
PF2325
24.1in.
(612mm)
18.1in.
(459mm)
8.9in.
(226mm)
PF3033
31.3in.
(796mm)
22.5in.
(572mm)
8.9in.
(226mm)
Mantel Installation
Install the replace into the
mantel (refer to mantel assembly
instructions).
!
IMPORTANT: Install the man-
tel so that it is a minimum of ¼ in.
(6 mm) off of the wall to ensure
adequate air ow.
!
IMPORTANT: If not using a
Dimplex mantel, the replace
must be installed in an enclosure
with the following minimum inter-
nal/opening dimensions - Figure
1.
7
Custom Mantel Construction
1. Frame an opening of, see
dimensions in Figure 1:
!
NOTE: On elevated instal-
lations, the bottom edge and ½
in. (13 mm) up either side will
be easily visible after installa-
tion (Figure 2). This area should
be nished in a manner that is
visually appealing and does not
restrict air ow to the unit.
Option #1 - The power cord can
be lead from behind the trim
and along the wall to an outlet
near the replace.
Option #2 - A new outlet can be
installed inside the new frame
construction. Plug the unit into
a 15 Amp/120 Volt outlet.
!
NOTE: A 15 Amp, 120 Volt
circuit is required. A dedicated
circuit is preferred but not es-
sential in all cases. A dedi-
cated circuit will be required
if, after installation, the circuit
breaker trips or fuse blows
on a regular basis when the
heater is operating. Additional
appliances on the same circuit
may exceed the current rating
of the circuit breaker.
Bathroom Installation
This rebox must be protected by
a GFI receptacle or circuit. If a
receptacle is used it must be readily
accessible.
To prevent electrical shock this unit
is an electrical appliance that is not
watertight and must be installed as to
prevent water from entering the unit.
This unit must be installed away from
showers, tubs, etc. Never locate re-
place where it may fall into a bathtub
or other water containers.
Figure 1
Fireplace Installation
A B C
PF2325
25.0in.
(635mm)
18.5in.
(470mm)
10.0in.
(254mm)
PF3033
32.1in.
(816mm)
22.8in.
(579mm)
10.0in.
(254mm)
!
NOTE: The replace needs to be
installed to ensure 80 in
2
(516 cm
2
) of
intake air, into the back of the unit, on
a continuous basis.
A
B
C
8 www.dimplex.com
Fireplace Installation
Media Installation
Depending on the model, the media
may come installed in the unit or
packaged seperately.
Installed Media
No additional steps are required.
Media Seperately Packaged
1. Remove the front glass by lifting
the 2 hooks off of the 2 mounts
on the rebox.
2. Place the large media in the
Media Tray in the center at the
back (for optimum media effect),
then carefully pour and evenly
distribute the smaller media into
the Media Tray.
3. Replace the front glass.
Figure 2
Front glass
Mounts
Hooks
Wiring Diagram
FAN
FAN
NTC
DISPLAY GESTURE
FAN
FAN
NTC
LOG / MEDIA
TOP LIGHT
TOP LIGHT
FLAME COLOUR
MOTOR
HEATERNEUTRAL
LINE
L
PTC HEATER
L
L
N
N
FLICKER
MOTOR
gWave
BOARD
CUTOUTS
TOP LED LIGHTS (RGB)
TOP LED LIGHTS (RGB)
FLAME LED (RGB)
FLAME
N
LOGS/
MEDIA
FLAME LED (1W)
FLOATING
DISPLAY
9
Operation
General Operation
WARNING: This electric rebox
must be properly installed before it is
used.
This rebox operates with
Comfort$aver
TM
technology, which au-
tomatically adjusts the fan speed and
heater wattage to safely and precisely
match the requirements of the room
based on the thermostat setting. The
heater operates such that once the
room reaches the set point, the fan
and heater will continuously run at a
low level, to maintain the desired room
temperature. If the temperature in the
room rises signicantly, i.e. sun coming
through a window or a central furnace
turns on, the heater and fan will turn
off and periodically turn back on to cir-
culate the air around the unit, until the
room temperature drops and requires
the heater to be constantly on again.
!
NOTE: The unit is designed so that
the fan will run continuously while the
heater is on.
!
NOTE: The element retains heat
after shutdown, there is a built in cool
down period of 1 minute before the
fan shuts off completely.
gWave
TM
Controls
The replace can be operated by a
simple "wave" in-front of the unit. By
waving your hand vertically approxi-
mately 4 in. (102 mm) in-front of the
gWave
TM
sensor in the upper right hand
corner of the unit, the unit and different
control functions can be activated. This
is also indicated by the LED light turn-
ing green.
There is a Gesture On/Off button
located below the LED pilot light
which can be used to turn this feature
On or Off. It is recommended that
a straightened paperclip be used to
press the button through the small
hole. When the gWave
TM
controls are
turned off, the green light will ash
4 times before turning off and it will
remain solid green when the gWave
TM
controls are active.
!
NOTE: The unit is programmed to
have a built in demonstration mode to
exhibit all of the functions of the unit in
a 95 second period of time. This can be
activated by holding your hand infront
of the gWave
TM
sensor for 7 seconds.
When the unit has gone through the
demonstration mode once it will return
to the previous operation.
Remote Operation
The replace is supplied with an IR
multifunction remote control.
!
NOTE: To operate correctly,
the remote control must be pointed
towards the front of the unit.
Controls
1. Standby: Turns unit On or Off.
Activated by pressing the cor-
responding button on the remote
or “waving” in-front of the gWa-
ve
TM
. "Waving" up will turn the unit
10 www.dimplex.com
On and "Waving" down will turn
the unit Off.
• The unit will turn on with the
same functions that it was set to
when it was turned Off and the in-
take temperature will be indicated
on the On Screen Display.
!
NOTE: When any button is
pressed the intake temperature will
be displayed on the On Screen Dis-
play for 5 seconds.
2. Flame On/Off: Turns the ame
effect On or Off.
Activated by pressing the cor-
responding button on the remote
or “waving” in-front of the gWa-
ve
TM
.
• When On the ame effect is vis-
ible in the unit.
3. Heat On/Off: Turns the heater
On or Off.
Activated by pressing the cor-
responding button on the remote
or holding your hand in-front of
the gWave
TM
for 3 seconds.
• Indicated by the icon and intake
temperature being illuminated on
the Floating Display™ and the
heater turning On or Off.
!
NOTE: The heater can be oper-
ated when the ame is not visible. In
this case the icon will remain on
the Floating Display™ until the heater
Operation
is turned off or the ames are turned
back on.
4. Temperature Down: Decreas-
es the heat output.
Adjusted by repeatedly press-
ing the corresponding button on
the remote.*
• Indicated by setpoint tempera-
ture on the Floating Display™
decreasing and the speed of the
fan decreasing to reduce the
amount of heat being projected
into the room.**
5. Temperature Up: Increases
the heat output.
Adjusted by repeatedly press-
ing the corresponding button on
the remote.*
• Indicated by the setpoint on the
Floating Display™ increasing and
the speed of the fan increasing to
increase the amount of heat being
projected into the room.
* The rst time the button is pressed
the current temperature set point will
be displayed for 5 seconds.
** The temperature can be adjusted
from 5 °C to 30 °C (41 °F to 86 °F).
!
NOTE: Pressing the then
will toggle between °C and °F.
6. Eco: Runs the heater in a
reduced wattage range when
activated.
Adjusted by pressing the cor-
11
Operation
responding button on the remote
when the heater is on.
• Indicated by the icon being illu-
minated on the Floating Display™
and the speed of the fan will
decrease proportionally.
7. Boost: Turns On/Off the
heater boost function. Runs the
unit at the full rated wattage.
Activated and adjusted by re-
peatedly pressing the correspond-
ing button on the remote.
• Indicated by the heater running
at full heat, for a predetermined
amount of time, to quickly heat
up a cold room/space. The Boost
can be set for a maximum of 20
minutes, in 5 minute increments.
8. Multi-Fire XD™: Different
presets of ambient lighting color
combinations contained in the
unit.
Changed by repeatedly press-
ing the corresponding button on
the remote.
• Cycles through the different
preset ambient lighting settings
of the unit, this includes different
combinations of colours of the top
lighting, ame base and media
lighting (if applicable).
!
NOTE: The last option is a per-
sonalized colour setting ("P"), where
Figure 3
LED Pilot Light
gWave
TM
Controls
Gesture On/Off
12 www.dimplex.com
Operation
using the buttons on the remote the
lighting of the unit can be adjusted
to any shade of any colour. The
initial setting is no light (R=0, B=0,
G=0) and can be adjusted, while the
display is ashing, by pressing the
outlined buttons (below) to adjust the
tones.
Red Tones: increase and the
decrease.
Green Tones: increase and
decrease.
Blue Tones: increase and
decrease.
9. Brightness: Changes the
brightness of the lights in the unit.
Adjusted by repeatedly press-
ing the corresponding button on
the remote.
• Indicated by the second digit on
the Floating Display™ changing
to show: "A" (high), "b" (low), "C"
(high with media icker) and "d"
(low with media icker).
!
NOTE: Media icker is not an
option on the Multi-Fire XD™ levels
5, 6 or P.
10. Sleep timer: turns the unit off
after a preset duration (from 30
minutes (0.5h) to 8 hours, in ½
hour increments).
Activated and adjusted by re-
peatedly pressing the correspond-
ing button on the remote.
• Indicated by the Floating
Display™ changing to indicate
30 minutes (0.5 h) through 8
hours. The replace will automati-
cally turn off when the sleep timer
reaches zero minutes. The sleep
timer can be cancelled at any time
by pressing the sleep timer button
repeatedly until the sleep timer
will no longer be visible.
11. Numerical Display
Default display will be the
heater air intake temperature or
settings (eg. Multifire XD, Bright-
ness, etc.)
Disable Heat
If desired, depending on the sea-
son, the heater on the unit can be
disabled. The unit will operate in the
same fashion, with remainder of the
controls.
Pressing the then will enable
or disable the heater. When in the
heat disable mode the temperature
reading/setting on the On Screen
Display displays nothing ("--").
!
NOTE: The heat will not work in
manual controls either.
13
Operation
Resetting the Temperature
Cutoff Switch
Should the heater overheat, an auto-
matic cut out will turn the replace off
and it will not come back on without
being reset. It can be reset by unplug-
ging the unit and waiting 15 minutes
before plugging the unit back in.
Once power is restored the unit will
start to reset itself. During this pro-
cess you will hear repeated beeps
and the display may turn on and off.
CAUTION: If you need to continu-
ously reset the heater, disconnect
power and call Dimplex customer
service at 1-888-DIMPLEX
(1-888-346-7539).
Battery Replacement (Figure 3)
To replace the battery:
1. Slide battery cover open on the
back of the remote control.
2. Install one 3V (CR 2032) battery
in the battery holder.
3. Close the battery cover.
Battery must be recycled or
disposed of properly. Check
with your Local
Authority or Retailer for recycling
advice in your area.
14 www.dimplex.com
Maintenance
WARNING: Disconnect power
before attempting any maintenance
or cleaning to reduce the risk of re,
electric shock or damage to persons.
CAUTION: Allow adequate time
for the element and body casing to
cool before attempting to cleaning of
the unit.
It is suggested that the heater be
inspected regularly, for cleanliness
of the fan exhaust and intake grille (if
applicable) and air lter, to ensure op-
timal performance is maintained. Both
the lter and grille can be cleaned by:
Vacuuming off all dust and dirt or,
Washing the lter in warm, soapy
water and allowing to dry thor-
oughly before reinstalling.
Once cleaning is complete replace
lter, and restore power.
Glass Cleaning
The front glass is cleaned in the
factory during the assembly opera-
tion. During shipment, installation,
handling, etc., the front glass may
collect dust particles, these can be
removed by dusting lightly with a
clean dry cloth.
To remove ngerprints or other
marks, the glass can be cleaned with
a damp cloth. The glass should be
completely dried with a lint free cloth
to prevent water spots. To prevent
scratching, do not use abrasive
cleaners or spray liquids on the glass
surface.
Fireplace Surface Cleaning
To remove ngerprints or other
marks, the exterior nish can be
cleaned with a damp cloth with a mild
detergent. The surface should be
completely dried with a lint free cloth
to prevent water spots.
Servicing
Except for installation and cleaning
described in this manual, an autho-
rized service representative should
perform any other servicing.
15
Warranty
Products to which this limited warranty
applies
This limited warranty applies to the
following models of your newly purchased
Dimplex electric replace 690932XXXX
and to newly purchased Dimplex replace
surrounds and trims. This limited warranty
applies only to purchases made in any
province of Canada except for Yukon
Territory, Nunavut, or Northwest Territories
or in any of the 50 States of the USA (and
the District of Columbia) except for Hawaii
and Alaska. This limited warranty applies
to the original purchaser of the product
only and is not transferable.
Products excluded from this limited
warranty
Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii,
or Alaska are not covered by this limited
warranty. Products purchased in these
States, provinces, or territories are sold
AS IS without warranty or condition of
any kind (including, without limitation,
any implied warranties or conditions of
merchantability or tness for a particular
purpose) and the entire risk of as to the
quality and performance of the products is
with the purchaser, and in the event of a
defect the purchaser assumes the entire
cost of all necessary servicing or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment and, subject
to the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 1 year from the date of the rst
purchase of such products.
The limited 1 year warranty period also
applies to any implied warranties that
may exist under applicable law. Some
jurisdictions do not allow limitations on
how long an implied warranty lasts, so
the above limitation may not apply to the
purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-
346-7539), or 1367 Industrial Road,
Cambridge Ontario, Canada N1R 7G8.
Please have proof of purchase, catalogue/
model and serial numbers available when
calling. Limited warranty service requires a
proof of purchase of the product.
What Dimplex will do in the event of a
defect?
In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during the 1 year limited warranty period
you have the following rights:
Dimplex will in its sole discretion
either repair or replace such defective
16 www.dimplex.com
product or part without charge. If
Dimplex is unable to repair or replace
such product or part, or if repair or
replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of repair or
replacement, choose to refund the
purchase price for such product or
part.
Limited warranty service will be
performed solely by dealers or service
agents of Dimplex authorized to
provide limited warranty services.
Dimplex will not be responsible for,
and the limited warranty services shall
not include, any expense incurred for
installation or removal of the product
or part (or any replacement product or
part) or any labour or transportation
costs. Such costs shall be the
purchaser’s responsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO the PURCHASER OR
ANY THIRD PARTY, WHETHER IN
CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES,
OR IF SUCH LOSSES, COSTS, OR
DAMAGES ARE FORESEEABLE. IN
NO EVENT WILL DIMPLEX, OR ITS
OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE
PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for
the Sale of Goods shall not apply to this
limited warranty or the sale of products
covered by this limited warranty.
Warranty
17
Flicker Motor .......................................2000480100RP
Heater Assembly (with cutouts) . . . . . . . . . . . . . . . . . . . . . . . . . 2203650100RP
Cord Set ..........................................4100090204RP
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3001250100RP
Main Control Board ..................................3001260100RP
gWave
TM
Assembly ..................................3001400100RP
Floating Display™ Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 3001470100RP
Electronics Junction Board ............................3001460100RP
PF23 PF33
Log Set ........................
0441690100RP 0441540100RP
Media Tray (Flat) . . . . . . . . . . . . . . . . . 0441580100RP 0441580200RP
Front Glass (Flat). . . . . . . . . . . . . . . . . 1026770100RP 1026770200RP
Media Tray (Curved) .............. 0441580300RP N/A
Front Glass (Curved). . . . . . . . . . . . . . 1026770300RP N/A
Partially Reective Glass ........... 5902750100RP 5902750400RP
Brick Panels. . . . . . . . . . . . . . . . . . . . . 0441600100RP 0441600300RP
Flicker Assembly ................. 5902830100RP 5902830200RP
Lower Light Assembly ............. 3001310100RP 3001310300RP
Media LED Light Assembly ......... 3001330300RP 3001330500RP
Flame LED Light Assembly . . . . . . . . . 3001330100RP 3001330300RP
© 2014 Dimplex North America Limited
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N1R 7G8
Replacement Parts
3

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