Handleiding Dell Laser Printer 1710 (pagina 95 van 108) (Engels)

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Appendix 95

• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased

through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and

conditions of the original service or limited warranty agreement and Dell's terms and conditions of sale located at

www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the

accuracy of the listings of products you purchase from a third party.

Total Satisfaction Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we

offer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell.

Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the

purchase price paid, less shipping and handling and applicable return fees as follows:

New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all hardware, accessories,

peripherals, parts, and unopened software still in its/their sealed package, excluding the products listed below

, may be

returned within twenty-one (21) days from the date on the packing slip or invoice.

Exclusions from the foregoing return policy:

• New Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™ products (excluding PowerVault 160T tape

libraries) may be returned within thirty (30) days from the date on the packing slip or invoice, except that new

PowerEdge SC servers and n series products purchased from the Small and Medium Business Sales Division may

only be returned within fourteen (14) days from the date on the packing slip or invoice.

• Application software or an operating system that has been installed by Dell may not be returned unless you return

the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your

purchase, you may not return application software or an operating system).

• Nondefective third-party and Dell-branded software, peripheral, electronics and accessory products (for example:

televisions, printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled third-party software, wireless

cards/access points/routers), including but not limited to those sold by or through Dell's "Software & Peripherals"

or "Electronics & Accessories" groups, may be returned within twenty-one (21) days from the date on the packing

slip or invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit.

• Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault 160T tape libraries,

enterprise software, non-Dell-branded enterprise products, software and/or software licenses, or any

non-Dell-customized hardware and/or software product(s) may not be returned at any time.

Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished

PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on the

packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be

returned within fourteen (14) days of the date on the packing slip or invoice.

How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return Authorization

Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return

Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer

documentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for

obtaining customer assistance.

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