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Dell™ Inspiron™ 9200
Owner’s Manual
Model PP14L
D5169bk1.book Page 1 Thursday, October 21, 2004 4:37 PM
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the
Dell Inspiron Help
file. To access the help file, see
page 9.
If you purchased a Dell™ n Series computer, any references in this document to Microsoft
®
Windows
®
operating systems are not applicable.
____________________
Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp,
PowerConnect, DellNet, and Dell OpenManage are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation;
Microsoft, Windows, MS-DOS, and Outlook are registered trademarks of Microsoft Corporation; Bluetooth is a registered trademark owned by
Bluetooth SIG, Inc. and is used by Dell under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model PP14L
September 2004 P/N D5169 Rev. A01
D5169bk1.book Page 2 Thursday, October 21, 2004 4:37 PM
Contents 3
Contents
Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1 A Tour of Your Computer
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Left Side View
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Right Side View
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Back View
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Bottom View
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2 Setting Up Your Computer
Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . 21
Setting Up Your Internet Connection
. . . . . . . . . . . . . . . . . . 21
Setting Up a Printer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Printer Cable
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting a USB Printer
. . . . . . . . . . . . . . . . . . . . . . . 22
Power Protection Devices
. . . . . . . . . . . . . . . . . . . . . . . . . 23
Surge Protectors
. . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Line Conditioners
. . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Uninterruptible Power Supplies
. . . . . . . . . . . . . . . . . . . . 24
3 Using a Battery
Battery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Checking the Battery Charge
. . . . . . . . . . . . . . . . . . . . . . . . 26
Dell QuickSet Battery Meter
. . . . . . . . . . . . . . . . . . . . . . 26
Microsoft Windows Power Meter
. . . . . . . . . . . . . . . . . . . 26
Charge Gauge
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Low-Battery Warning
. . . . . . . . . . . . . . . . . . . . . . . . . 27
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4 Contents
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing a Battery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installing a Battery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Storing a Battery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4 Using CD, DVDs, and Other Multimedia
Using CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Copying CDs and DVDs
. . . . . . . . . . . . . . . . . . . . . . . . . . . 29
How to Copy a CD or DVD
. . . . . . . . . . . . . . . . . . . . . . . 29
Using Blank CD-Rs and CD-RWs
. . . . . . . . . . . . . . . . . . . . 30
Helpful Tips
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Connecting Your Computer to a TV or Audio Device
. . . . . . . . . . . . . 31
S-Video Connection
. . . . . . . . . . . . . . . . . . . . . . . . . . 31
Composite Video Connection
. . . . . . . . . . . . . . . . . . . . . 32
Enabling the Display Settings for a TV
. . . . . . . . . . . . . . . . . 34
5 Using the Keyboard and Touch Pad
Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Key Combinations
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
System Functions
. . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Battery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CD or DVD Tray
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Display Functions
. . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Radios (Including Wireless Networking and an
Internal Card With Bluetooth
®
Wireless Technology) . . . . . . . . . . 36
Power Management
. . . . . . . . . . . . . . . . . . . . . . . . . . 37
Speaker Functions
. . . . . . . . . . . . . . . . . . . . . . . . . . 37
Microsoft
®
Windows
®
Logo Key Functions. . . . . . . . . . . . . . . 37
Touch Pad
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Customizing the Touch Pad
. . . . . . . . . . . . . . . . . . . . . . 38
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Contents 5
6 Using PC Cards
PC Card Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
PC Card Blanks
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Extended PC Cards
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installing a PC Card
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Removing a PC Card or Blank
. . . . . . . . . . . . . . . . . . . . . . . 41
7 Setting Up a Home and Office Network
Connecting to a Network Adapter . . . . . . . . . . . . . . . . . . . . . 43
Network Setup Wizard
. . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Connecting to a Wireless Local Area Network
. . . . . . . . . . . . . . . 44
Determining Your Network Type
. . . . . . . . . . . . . . . . . . . . 44
Connecting to a Wireless Network in Microsoft
®
Windows
®
XP. . . . . 45
8 Solving Problems
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
When to Use the Dell Diagnostics
. . . . . . . . . . . . . . . . . . . 47
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
DVD drive problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 50
Hard drive problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 51
E-Mail, Modem, and Internet Problems
. . . . . . . . . . . . . . . . . . . 51
Error Messages
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
IEEE 1394 Device Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 54
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
External keyboard problems
. . . . . . . . . . . . . . . . . . . . . . 55
Unexpected characters
. . . . . . . . . . . . . . . . . . . . . . . . 55
Lockups and Software Problems
. . . . . . . . . . . . . . . . . . . . . . 56
The computer does not start up
. . . . . . . . . . . . . . . . . . . . 56
The computer stops responding
. . . . . . . . . . . . . . . . . . . . 56
A program stops responding
. . . . . . . . . . . . . . . . . . . . . . 56
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6 Contents
A program crashes repeatedly. . . . . . . . . . . . . . . . . . . . . 56
A program is designed for an earlier Windows operating system
. . . . . 57
A solid blue screen appears
. . . . . . . . . . . . . . . . . . . . . . 57
Other software problems
. . . . . . . . . . . . . . . . . . . . . . . 57
Memory Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
PC Card Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Power Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Sound and Speaker Problems
. . . . . . . . . . . . . . . . . . . . . . . 62
No sound from integrated speakers
. . . . . . . . . . . . . . . . . . 62
No sound from external speakers
. . . . . . . . . . . . . . . . . . . 62
No sound from headphones
. . . . . . . . . . . . . . . . . . . . . . 63
Touch Pad or Mouse Problems
. . . . . . . . . . . . . . . . . . . . . . . 63
Video and Display Problems
. . . . . . . . . . . . . . . . . . . . . . . . 64
If the display is blank
. . . . . . . . . . . . . . . . . . . . . . . . . 64
If the display is difficult to read
. . . . . . . . . . . . . . . . . . . . . 65
If only part of the display is readable
. . . . . . . . . . . . . . . . . . 65
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
What Is a Driver?
. . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Reinstalling Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . 66
Restoring Your Operating System
. . . . . . . . . . . . . . . . . . . . . . 67
Using Microsoft
Windows XP System Restore . . . . . . . . . . . . . 68
Using Dell PC Restore by Symantec
. . . . . . . . . . . . . . . . . . 69
Resolving Software and Hardware Incompatibilities
. . . . . . . . . . . . 70
9 Adding and Replacing Parts
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Recommended Tools
. . . . . . . . . . . . . . . . . . . . . . . . . 71
Turning Off Your Computer
. . . . . . . . . . . . . . . . . . . . . . . 71
Before Working Inside Your Computer
. . . . . . . . . . . . . . . . . 72
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Contents 7
Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Returning a Hard Drive to Dell
. . . . . . . . . . . . . . . . . . . . . 75
Memory
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Modem
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Mini PCI Card
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Hinge Cover
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Keyboard
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Coin-Cell Battery
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Display
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Optical Drive
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Internal Card With Bluetooth
®
Wireless Technology . . . . . . . . . . . . 89
10 Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using the System Setup Program
. . . . . . . . . . . . . . . . . . . . . . 96
Overview
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Viewing the System Setup Screens
. . . . . . . . . . . . . . . . . . . 97
System Setup Screens
. . . . . . . . . . . . . . . . . . . . . . . . . 97
Commonly Used Options
. . . . . . . . . . . . . . . . . . . . . . . . 97
Dell Technical Support Policy (U.S. Only)
. . . . . . . . . . . . . . . . . . 98
Definition of "Dell-Installed" Software and Peripherals
. . . . . . . . . 99
Definition of "Third-Party" Software and Peripherals
. . . . . . . . . . 99
Contacting Dell
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
FCC Notices (U.S. Only)
. . . . . . . . . . . . . . . . . . . . . . . . . 117
Class A
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Class B
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
FCC Identification Information
. . . . . . . . . . . . . . . . . . . . 118
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
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8 Contents
D5169bk1.book Page 8 Thursday, October 21, 2004 4:37 PM
Finding Information 9
Finding Information
What Are You Looking For? Find It Here
Warranty information
Terms and Conditions
Safety instructions
Regulatory information
Ergonomics information
End User License Agreement
Dell™ Product Information Guide
NOTE: This document is available as a PDF at
support.dell.com.
How to set up my computer
Setup Diagram
Tips on using Microsoft
®
Windows
®
How to play CDs and DVDs
How to use standby mode and hibernate mode
How to change my display resolution
How to clean my computer
Dell Inspiron Help File
1
Click the
Start
button and click
Help and Support
.
2
Click
User and system guides
and click
User’s guides
.
3
Click
Dell Inspiron Help
.
D5169bk1.book Page 9 Thursday, October 21, 2004 4:37 PM
10 Finding Information
www.dell.com | support.dell.com
Service Tag and Express Service Code
Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on the bottom of your computer.
Use the Service Tag to
identify your
computer when you
use
support.dell.com
or contact technical
support.
Enter the Express Service Code to direct your call when
contacting technical support. The Express Service Code
is not available in all countries.
Latest drivers for my computer
Answers to technical service and support questions
Online discussions with other users and technical
support
Documentation for my computer
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
The Dell Support website provides several online tools,
including:
Solutions — Troubleshooting hints and tips, articles
from technicians, and online courses
Community — Online discussion with other Dell
customers
Upgrades — Upgrade information for components, such
as memory, the hard drive, and the operating system
Customer Care — Contact information, order status,
warranty, and repair information
Downloads — Drivers, patches, and software updates
Reference — Computer documentation, product
specifications, and white papers
How to use Windows XP
Documentation for devices (such as a modem)
Windows Help and Support Center
1
Click the
Start
button and click
Help and Support
.
2
Type a word or phrase that describes your problem and
click the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
What Are You Looking For? Find It Here
D5169bk1.book Page 10 Thursday, October 21, 2004 4:37 PM
A Tour of Your Computer 11
A Tour of Your Computer
Front View
DISPLAY LATCHES Keeps the display closed.
DISPLAY LATCH RELEASE Slide this to release the display latches and open the display.
DISPLAY For more information about your display, see the Dell Inspiron Help file. To access the help
file, see page 9.
display latch release
keyboard
display
touch pad
touch pad
buttons (2)
power button
speakers
keyboard status
lights (5)
device status
lights (3)
media control
buttons (7)
display latches (2)
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12 A Tour of Your Computer
www.dell.com | support.dell.com
POWER BUTTON Press the power button to turn on the computer or to enter or exit a power
management mode.
NOTICE: To avoid losing data when you turn off your computer, shut down your computer through the
Start menu instead of pressing the power button.
DEVICE STATUS LIGHTS
If the computer is connected to an electrical outlet, the light operates as follows:
Solid green: The battery is charging.
Flashing green: The battery is almost fully charged.
If the computer is running on a battery, the light operates as follows:
Off: The battery is adequately charged (or the computer is turned off).
Flashing orange: The battery charge is low.
Solid orange: The battery charge is critically low.
Turns on when you turn on the computer, and blinks when the computer is in a power
management mode.
Turns on when the computer reads or writes data.
NOTICE: To avoid loss of data, never turn off the computer while the light is flashing.
Turns on steadily or blinks to indicate battery charge status.
D5169bk1.book Page 12 Thursday, October 21, 2004 4:37 PM
A Tour of Your Computer 13
TOUCH PAD Provides the functionality of a mouse.
MEDIA CONTROL BUTTONS Control CD, DVD, and Media Player playback.
SPEAKERS To adjust the volume of the integrated speakers, press the media control buttons or speaker-
volume keyboard shortcuts. For more information, see page 37.
TOUCH PAD BUTTONS Touch pad buttons provide the functionality of a mouse.
KEYBOARD The keyboard includes a numeric keypad as well as the Microsoft
®
Windows
®
logo key. For
information on supported keyboard shortcuts, see "Key Combinations" on page 36.
Mutes the sound.
Turns the volume down.
Turns the volume up.
Play or pause.
Plays the previous track.
Plays the next track.
Stop.
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14 A Tour of Your Computer
www.dell.com | support.dell.com
KEYBOARD STATUS LIGHTS
The green lights located above the keyboard indicate the following:
Turns on when the numeric keypad is enabled.
Turns on when the uppercase letter function is enabled.
Turns on when the scroll lock function is enabled.
Turns on when wireless networking is enabled. To enable or
disable wireless networking, press <Fn><F2>.
Turns on when a card with Bluetooth
®
wireless technology
is enabled.
NOTE: The card with Bluetooth wireless technology is
an optional feature, so the light turns on only if
you ordered the card with your computer. For more
information, see the documentation that came with
your card.
To turn off only the Bluetooth wireless technology
functionality, right-click the icon in the notification
area and click Disable Bluetooth Radio.
To quickly enable or disable all wireless devices, press
<Fn><F2>.
9
A
D5169bk1.book Page 14 Thursday, October 21, 2004 4:37 PM
A Tour of Your Computer 15
Left Side View
OPTICAL DRIVE You can install devices such as a DVD drive or other optical drive in the optical drive
bay. For more information, see page 88.
OPTICAL-DRIVE- TRAY EJECT BUTTON Press this button to eject a CD or DVD from the optical drive.
USB
CONNECTORS Connect USB devices, such as a mouse, keyboard, or printer. You can also connect
the optional floppy drive directly to a USB connector using the optional floppy-drive cable
AIR VENT The computer uses fans to create airflow through the vents, which prevents the computer
from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
optical drive
USB connectors (2) optical drive-tray
eject button
air vent
security cable slot
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16 A Tour of Your Computer
www.dell.com | support.dell.com
SECURITY CABLE SLOT Lets you attach a commercially available antitheft device to the computer.
For more information, see the instructions included with the device.
NOTICE: Before you buy an antitheft device, ensure that it will work with the security cable slot.
Right Side View
SECURE DIGITAL I/O SLOT The Secure Digital I/O slot supports one Secure Digital memory card or
other SDI/O device. Use Secure Digital memory cards to save or back up data.
audio connectors
IEEE 1394 connector
PC Card slot
hard drive
Secure Digital I/O slot
air vent
D5169bk1.book Page 16 Thursday, October 21, 2004 4:37 PM
A Tour of Your Computer 17
AIR VENT The computer uses fans to create airflow through the vents, which prevents the computer
from overheating.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store
your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting
the airflow can damage the computer or cause a fire.
AUDIO CONNECTORS
IEEE 1394 CONNECTOR Connects devices supporting IEEE 1394 high-speed transfer rates, such as
some digital video cameras.
HARD DRIVE Stores software and data.
PC C
ARD SLOT Supports one PC Card, such as a modem or network adapter. The computer ships with
a plastic blank installed in the slot. For more information, see the Dell Inspiron Help file. To access the help
file, see page 9.
Back View
Attach headphones or speakers to the connector.
Attach a microphone to the connector.
video connectornetwork connector (RJ-45)
AC adapter connectorUSB connectors (2)
modem connector (RJ-11)
S-video TV-out connector
DVI-D connector
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18 A Tour of Your Computer
www.dell.com | support.dell.com
DIGITAL-VIDEO INTERFACE (DVI) CONNECTOR
VIDEO
CONNECTOR
AC ADAPTER CONNECTOR Attaches an AC adapter to the computer.
The AC adapter converts AC power to the DC power required by the computer. You can connect the
AC adapter with your computer turned either on or off.
CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and
power strips vary among countries. Using an incompatible cable or improperly connecting the cable to
the power strip or electrical outlet may cause fire or equipment damage.
NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the
cable itself, and pull firmly but gently to avoid damaging the cable.
Connects an external DVI-compatible monitor. With an
adapter cable, you can also connect an external
VGA-compatible monitor to the DVI connector.
Connects an external VGA-compatible monitor. For more
information, see the Dell Inspiron Help file. To access the
help file, see page 9.
D5169bk1.book Page 18 Thursday, October 21, 2004 4:37 PM
A Tour of Your Computer 19
USB CONNECTORS
S-VIDEO TV-OUT CONNECTOR
NETWORK
CONNECTOR (RJ-45)
NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the
computer, do not plug a telephone line into the network connector.
MODEM CONNECTOR (RJ-11)
Connect USB devices, such as a mouse, keyboard, or printer.
Connects your computer to a TV. Also connects digital
audio capable devices using the TV/digital audio
adapter cable.
Connects the computer to a network. The green, orange, and
yellow lights next to the connector indicate activity for wired
network communications. Green indicates a 10-Mbps link,
orange indicates a 100-Mbps link, and yellow indicates
activity.
For information on using the network adapter, see the
online network adapter documentation supplied with
your computer.
To use the internal modem, connect the telephone line to
the modem connector.
For additional information on using the modem, see the
online modem documentation supplied with your computer.
D5169bk1.book Page 19 Thursday, October 21, 2004 4:37 PM
20 A Tour of Your Computer
www.dell.com | support.dell.com
Bottom View
BATTERY CHARGE GAUGE Provides information on the battery charge. For more information, see
"Checking the Battery Charge" on page 26.
BATTERY-BAY LATCH RELEASE Releases the battery from the battery bay. For more information, see
"Removing a Battery" on page 27.
BATTERY When a battery is installed, you can use the computer without connecting the computer to
an electrical outlet. For more information, see "Using a Battery" on page 25.
HARD DRIVE Stores software and data. For more information, see "Hard Drive" on page 73.
FAN The computer uses fans to create airflow through the vents, which prevents the computer from
overheating.
M
INI PCI CARD/MODEM COVER Covers the compartment that contains the Mini PCI card and the
modem.
MEMORY MODULE COVER Covers the compartment that contains the memory modules. For more
information, see page 75.
OPTICAL-DRIVE LOCKING SCREW Secures the optical drive in the optical drive bay. For more
information, see "Optical Drive" on page 88.
SUBWOOFER Produces a broader bass output than is provided by the speakers.
memory module cover
hard drive
fan
battery
battery charge gauge
battery-bay latch release
optical-drive locking screw
fan
Mini PCI card/modem cover
subwoofer
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Setting Up Your Computer 21
Setting Up Your Computer
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service
provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet
connection options:
Dial-up connections that provide Internet access through a telephone line. Dial-up
connections are considerably slower than DSL and cable modem connections.
DSL connections that provide high-speed Internet access through your existing telephone
line. With a DSL connection, you can access the Internet and use your telephone on the same
line simultaneously.
Cable modem connections that provide high-speed Internet access through your local cable
TV line.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are
using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1
Save and close any open files, and exit any open programs.
2
Double-click the
MSN Explorer
or
AOL
icon on the Microsoft
®
Windows
®
desktop.
3
Follow the instructions on the screen to complete the setup.
If you do not have an
MSN Explorer
or
AOL
icon on your desktop or if you want to set up an
Internet connection with a different ISP:
1
Save and close any open files, and exit any open programs.
2
Click the
Start
button and click
Internet Explorer
.
The
New Connection Wizard
appears.
3
Click
Connect to the Internet
.
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22 Setting Up Your Computer
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4
In the next window, click the appropriate option:
If you do not have an ISP and want to select one, click
Choose from a list of Internet
service providers (ISPs)
.
If you have already obtained setup information from your ISP but you did not receive a
setup CD, click
Set up my connection manually
.
If you have a CD, click
Use the CD I got from an ISP
.
5
Click
Next
.
If you selected
Set up my connection manually
, continue to step 6. Otherwise, follow the
instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6
Click the appropriate option under
How do you want to connect to the Internet?
, and then
click
Next
.
7
Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet
Problems" on page 51. If you cannot connect to the Internet but have successfully connected in the
past, the ISP might have a service outage. Contact your ISP to check the service status, or try
connecting again later.
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
Obtain and install updated drivers.
Connect the printer to the computer.
Load paper and install the toner or ink cartridge.
Contact the printer manufacturer for technical assistance.
Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer
cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you
purchased a printer cable at the same time you purchased your computer, the cable may arrive in
the computer box.
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1
Complete the operating system setup if you have not already done so.
2
Install the printer driver if necessary. See the documentation that came with your printer.
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Setting Up Your Computer 23
3
Attach the USB printer cable to the USB connectors on the computer and the printer. The
USB connectors fit only one way.
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
Surge protectors
Line conditioners
Uninterruptible power supplies (UPS)
Surge Protectors
Surge protectors and power strips equipped with surge protection help to prevent damage to your
computer from voltage spikes that can occur during electrical storms or following power
interruptions. The level of protection is usually commensurate with the cost of the surge protector.
Some surge protector manufacturers include warranty coverage for certain types of damage.
Carefully read the device warranty when choosing a surge protector. A device with a higher joule
rating offers more protection. Compare joule ratings to determine the relative effectiveness of
different devices.
NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions
caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line
from the telephone wall jack and disconnect your computer from the electrical outlet.
USB printer
cable
USB connector on
computer
USB connector
on printer
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24 Setting Up Your Computer
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Many surge protectors have a telephone jack for modem protection. See the surge protector
documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the network cable from
the network wall jack during electrical storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.
Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to a UPS. Connect other
devices, such as a printer, to a separate power strip that provides surge protection.
A UPS protects against power fluctuations and interruptions. UPS devices contain a battery that
provides temporary power to connected devices when AC power is interrupted. The battery charges
while AC power is available. See the UPS manufacturer documentation for information on battery
operating time and to ensure that the device is approved by Underwriters Laboratories (UL).
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Using a Battery 25
Using a Battery
Battery Performance
CAUTION: Before you begin any of the procedures in this chapter, follow the safety instructions in the
Product Information Guide.
NOTE: Batteries for portable computers are covered only during the initial 1-year period of the limited
warranty for your computer. For more information about the Dell warranty for your computer, see the
Product Information Guide or separate paper warranty document that shipped with your computer.
For optimal computer performance and to help preserve BIOS settings, operate your Dell™
portable computer with the main battery installed at all times. Use a battery to run the computer
when it is not connected to an electrical outlet. One battery is supplied as standard equipment in
the battery bay.
Battery operating time varies depending on operating conditions. Operating time is significantly
reduced when you perform operations including, but not limited to, the following:
Using DVD+RW/DVD+R drives
Using wireless communications devices, PC Cards, or USB devices
Using high-brightness display settings, 3D screen savers, or other power-intensive programs
such as 3D games
Running the computer in maximum performance mode. For more information, see the
Dell
Inspiron Help
file. To access the help file, see page 9.
NOTE: It is recommended that you connect your computer to an electrical outlet when writing to a CD
or DVD.
You can check the battery charge before you insert the battery into the computer. You can also set
power management options to alert you when the battery charge is low.
CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the
battery only with a compatible battery purchased from Dell. The lithium-ion battery is designed to work
with your Dell computer. Do not use a battery from other computers with your computer.
CAUTION: Do not dispose of batteries with household waste. When your battery no longer holds a
charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion
battery. See "Battery Disposal" in the Product Information Guide.
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CAUTION: Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture,
incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery
away from children. Handle damaged or leaking batteries with extreme care. Damaged batteries may
leak and cause personal injury or equipment damage.
Checking the Battery Charge
The Dell QuickSet Battery Meter, the Microsoft
®
Windows
®
Power Meter
window and icon,
the battery charge gauge, and the low-battery warning provide information on the battery charge.
Dell QuickSet Battery Meter
If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. For more
information about Dell QuickSet, see the
Dell Inspiron Help
file. To access the help file, see page 9.
The
Battery Meter
window displays status, charge level, and charge completion time for the battery
in your computer.
The following icons appear in the
Battery Meter
window:
For more information about QuickSet, right-click the icon in the taskbar, and click
Help
.
Microsoft Windows Power Meter
The Windows Power Meter indicates the remaining battery charge. To check the Power Meter,
double-click the icon on the taskbar. For more information about the
Power Meter
tab, see
"Power Management" in the
Dell Inspiron Help
file. To access the help file, see page 9.
If the computer is connected to an electrical outlet, a icon appears.
Charge Gauge
Press the status button on the battery charge gauge to illuminate the charge-level lights. Each light
represents approximately 20 percent of the total battery charge. For example, if the battery has
80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no
charge.
The computer is running on battery power.
The battery is discharging or idle.
The computer is connected to an electrical outlet and running on AC power.
The battery is charging.
The computer is connected to an electrical outlet and running on AC power.
The battery is discharging, idle, or charging.
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Using a Battery 27
Low-Battery Warning
NOTICE: To avoid losing or corrupting data, save your work immediately after a low-battery warning.
Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate
mode begins automatically.
A pop-up window warns you when the battery charge is approximately 90 percent depleted. For
more information about low-battery alarms, see "Power Management" in the
Dell Inspiron Help
file.
To access the help file, see page 9.
Charging the Battery
NOTE: The AC adapter charges a completely discharged battery in approximately 2 hours with the
computer turned off. Charge time is longer with the computer turned on. You can leave the battery in the
computer as long as you like. The battery’s internal circuitry prevents the battery from overcharging.
When you connect the computer to an electrical outlet or install a battery while the computer is
connected to an electrical outlet, the computer checks the battery charge and temperature. If
necessary, the AC adapter then charges the battery and maintains the battery charge.
If the battery is hot from being used in your computer or being in a hot environment, the battery
may not charge when you connect the computer to an electrical outlet.
The battery is too hot to start charging if the light flashes alternately green and orange.
Disconnect the computer from the electrical outlet and allow the computer and the battery to cool
to room temperature. Then connect the computer to an electrical outlet to continue charging the
battery.
For more information about resolving problems with a battery, see "Power Problems" on page 59.
Removing a Battery
CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack.
1
Ensure that the computer is turned off.
2
If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
3
Slide and hold the battery-bay latch release on the bottom of the computer, and then remove
the battery from the bay.
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28 Using a Battery
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Installing a Battery
1
Slide the battery lengthwise into the bay at a 45-degree angle.
2
Press the other side down until the latch release clicks.
Storing a Battery
Remove the battery when you store your computer for an extended period of time. A battery
discharges during prolonged storage. After a long storage period, recharge the battery fully before
you use it.
battery
battery charge gauge battery-bay latch release
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Using CD, DVDs, and Other Multimedia 29
Using CD, DVDs, and Other Multimedia
Using CDs and DVDs
For information about using CDs and DVDs in your computer, see the Dell Inspiron Help file.
To access the help file, see page 9.
Copying CDs and DVDs
NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs.
This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or
DVD/CD-RW combo drive.
NOTE: The types of CD or DVD drives offered by Dell may vary by country.
The following instructions show how to make an exact copy of a CD or DVD. You can also use
Sonic RecordNow for other purposes, including creating CDs from audio files on your computer
and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with
your computer. Open Sonic RecordNow, click the question mark icon in the upper-right corner of
the window, and then click
RecordNow Help
or
RecordNow Tutorial
.
How to Copy a CD or DVD
NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, check for
available software patches at the Sonic support website at www.sonic.com.
Currently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R, DVD-RW,
and DVD-RAM. The DVD-writable drives installed in Dell™ computers can write to DVD+R and
DVD+RW media, and they can read DVD-R and DVD-RW media. However, DVD-writable drives
do not write to and might not read DVD-RAM media. In addition, commercially available DVD
players for home theater systems might not read all five formats.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic
RecordNow.
1
Click the
Start
button, point to
All Programs
Sonic
RecordNow!
, and then click
RecordNow!
2
Click either the audio tab or the data tab, depending on the kind of CD or DVD you want to
copy.
3
Click
Exact Copy
.
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30 Using CD, DVDs, and Other Multimedia
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4
To copy a CD or DVD:
If you have one CD or DVD drive
, ensure that the settings are correct and click
Copy
. The
computer reads your source CD or DVD and copies it to a temporary folder on your
computer hard drive.
When prompted, insert a blank CD or DVD into the CD or DVD drive and click
OK
.
If you have two CD or DVD drives
, select the drive into which you have inserted your
source CD or DVD and click
Copy
. The computer copies the data on the CD or DVD to
the blank CD or DVD.
When you have finished copying the source CD or DVD, the CD or DVD that you have
created automatically ejects.
Using Blank CD-Rs and CD-RWs
Your CD-RW drive can write to two different types of recording media—CD-Rs and CD-RWs
(including high-speed CD-RWs). Use blank CD-Rs to record music or permanently store data files.
After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for
more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data
on CDs.
Your DVD-writable drive can write to four different types of recording media—CD-Rs, CD-RWs
(including high-speed CD-RWs), DVD+Rs, and DVD+RWs. Blank DVD+Rs can be used to
permanently store large amounts of information. After you create a DVD+R disc, you may not be
able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc
creation process. Use blank DVD+RWs if you plan to erase, rewrite, or update information on that
disc later.
Helpful Tips
Use Microsoft
®
Windows
®
Explorer to drag and drop files to a CD-R or CD-RW only after
you start Sonic RecordNow and open a RecordNow project.
You must use CD-Rs to burn music CDs that you want to play in regular stereos.
CD-RWs do not play in most home or car stereos.
You cannot create audio DVDs with Sonic RecordNow.
Music MP3 files can be played only on MP3 players or on computers that have MP3 software
installed.
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a
650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to
finalize the recording.
Use a blank CD-RW to practice CD recording until you are familiar with CD recording
techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You
can also use blank CD-RWs to test music file projects before you record the project
permanently to a blank CD-R.
See the Sonic website at
www.sonic.com
for additional information.
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Using CD, DVDs, and Other Multimedia 31
Connecting Your Computer to a TV or Audio Device
NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not
included with your computer. Cables may be purchased at most consumer electronics stores. The
composite TV-out adapter cable is available for purchase from Dell.
Your TV has either an S-video input connector or a composite video-input connector. Depending
on what type of connector is available on your TV, you can use a commercially available S-video
cable or composite video cable to connect your computer to your TV. For a TV with only a
composite video-input connector, you must also use a composite TV-out adapter cable, which is
available from Dell.
The audio connector on the side of the computer enables you to connect the computer to your TV
or audio device, using a commercially available audio cable.
NOTE: See the diagrams at the beginning of each subsection to help you determine which method of
connection you should use.
When you finish connecting the video and audio cables between your computer and your TV, you
must enable your computer to work with the TV. See "Enabling the Display Settings for a TV" on
page 34 to ensure that the computer recognizes and works properly with the TV.
S-Video Connection
1
Turn off the computer and the TV and/or audio device that you want to connect.
2
Plug one end of the S-video cable in to the S-video TV-out connector on the computer.
S-video cable
audio cable
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3
Plug the other end of the S-video cable in to the S-video input connector on your TV.
4
Plug the single-connector end of the audio cable in to the headphone connector on your
computer.
5
Plug the two RCA connectors on the other end of the audio cable in to the audio input
connectors on your TV or other audio device.
6
Turn on the TV, turn on any audio device that you connected (if applicable), and then turn on
the computer.
7
See "Enabling the Display Settings for a TV" on page 34 to ensure that the computer
recognizes and works properly with the TV.
Composite Video Connection
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Using CD, DVDs, and Other Multimedia 33
1
Turn off the computer and the TV and/or audio device that you want to connect.
2
Connect the composite TV-out adapter cable to the S-video TV-out connector on the
computer.
3
Plug one end of the composite video cable in to the composite video-input connector on the
composite TV-out adapter cable.
4
Plug the other end of the composite video cable in to the composite video-input connector on
the TV.
composite TV-out
adapter cable
composite
video cable
audio cable
S-video TV-out connector
S-video connector
composite TV-out adapter cable
composite video-input
connector
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34 Using CD, DVDs, and Other Multimedia
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5
Plug the single-connector end of the audio cable in to the headphone connector on the
computer.
6
Plug the two RCA connectors on the other end of the audio cable in to the audio input
connectors on your TV or other audio device.
7
Turn on the TV and any audio device that you connected (if applicable), and then turn on the
computer.
8
See "Enabling the Display Settings for a TV" on page 34 to ensure that the computer
recognizes and works properly with the TV.
Enabling the Display Settings for a TV
NOTE: Ensure that you properly connect the TV before you enable the display settings.
1
Click the
Start
button and click
Control Panel
.
2
Click
Appearances and Themes
.
3
Under
or pick a Control Panel icon
, click
Display
.
4
Click the
Settings
tab and click
Advanced
.
5
Click the
Displays
tab.
6
Click the upper-left corner of the
TV
button to enable the TV.
7
Click
OK
.
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Using the Keyboard and Touch Pad 35
Using the Keyboard and Touch Pad
Numeric Keypad
The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the
keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of
the keypad keys. To type a number or symbol, hold down <Fn> and press the desired key.
To enable the keypad, press <Num Lk>. The light indicates that the keypad is active.
To disable the keypad, press <Num Lk> again.
numeric keypad
9
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36 Using the Keyboard and Touch Pad
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Key Combinations
System Functions
Battery
CD or DVD Tray
Display Functions
Radios (Including Wireless Networking and an Internal Card With Bluetooth
®
Wireless
Technology)
<Ctrl><Shift><Esc> Opens the Task M ana g er window
<Fn><F4> Enables and disables the numeric keypad
<Fn><F5> Enables and disables the scroll lock
<Fn><F3> Displays the Dell™ QuickSet Battery Meter. For more
information about Dell QuickSet, see the Dell Inspiron
Help file. To access the help file, see page 9.
<Fn><F10> Ejects the tray out of the drive (if Dell QuickSet is
installed). For more information about Dell QuickSet,
see the Dell Inspiron Help file. To access the help file, see
page 9.
<Fn><F8> Displays a list of all currently available display options.
Highlight the desired state to switch the display to that
state.
<Fn> and up-arrow key Increases brightness on the integrated display only (not
on an external monitor).
<Fn> and down-arrow
key
Decreases brightness on the integrated display only (not
on an external monitor).
<Fn><F2> Enables and disables radios, including wireless
networking and Bluetooth wireless technology
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Using the Keyboard and Touch Pad 37
Power Management
Speaker Functions
Microsoft
®
Windows
®
Logo Key Functions
To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click
Printers and Other Hardware
, and click
Keyboard
. For information about the Control Panel, see
the
Dell Inspiron Help
file. To access the help file, see page 9.
<Fn><Esc> Activates a power management mode. You can
reprogram this keyboard shortcut to activate a different
power management mode using the Advanced tab in the
Power Options Properties window. See "Power
Management" in the Dell Inspiron Help file. To access
the help file, see page 9.
<Fn><F1> Puts the system into Hibernate mode.
<Fn><Page Up> Increases the volume of the integrated speakers and
external speakers, if attached
<Fn><Page Dn> Decreases the volume of the integrated speakers and
external speakers, if attached
<Fn><End> Enables and disables the integrated speakers and external
speakers, if attached
Windows logo key and
<m>
Minimizes all open windows
Windows logo key and
<Shift><m>
Maximizes all windows
Windows logo key and <e> Runs Windows Explorer
Windows logo key and <r> Opens the Run dialog box
Windows logo key and <f> Opens the Search Results dialog box
Windows logo key and
<Ctrl><f>
Opens the Search Results-Computer dialog box (if
the computer is connected to a network)
Windows logo key and
<Pause>
Opens the System Properties dialog box
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38 Using the Keyboard and Touch Pad
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Touch Pad
The touch pad detects the pressure and movement of your finger to allow you to move the cursor
on the display. Use the touch pad and touch pad buttons as you would use a mouse.
To move the cursor, lightly slide your finger over the touch pad.
To select an object, lightly tap once on the surface of the touch pad or use your thumb to
press the left touch-pad button.
To select and move (or drag) an object, position the cursor on the object and tap down-up-
down on the touch pad. On the second down motion, leave your finger on the touch pad and
move the selected object by sliding your finger over the surface.
To double-click an object, position the cursor on the object and tap twice on the touch pad or
use your thumb to press the left touch-pad button twice.
Customizing the Touch Pad
You can use the
Mouse Properties
window to disable the touch pad or adjust their settings.
1
Open the Control Panel, click
Printers and Other Hardware
, and then click
Mouse
. For
information about the Control Panel, see the
Dell Inspiron Help
file. To access the help file,
see page 9.
2
In the Mouse Properties window, click the
Touch Pad
tab to adjust touch pad settings.
3
Click
OK
to save the settings and close the window.
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Using PC Cards 39
Using PC Cards
PC Card Types
See "Specifications" on page 91 for information on supported PCMCIA cards and PC card slots.
NOTE: A PC Card is not a bootable device.
The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot
supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its
functionality.
PC Card Blanks
Your computer shipped with a plastic blank installed in the PC Card slot. Blanks protect unused
slots from dust and other particles. Save the blank for use when no PC Card is installed in the slot;
blanks from other computers may not fit your computer.
To remove the blank, see "Removing a PC Card or Blank" on page 41.
Extended PC Cards
An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card
and extends outside the computer. Follow these precautions when using extended PC Cards:
Protect the exposed end of an installed card. Striking the end of the card can damage the
system board.
Always remove an extended PC Card before you pack the computer in its carrying case.
Installing a PC Card
You can install a PC Card in the computer while the computer is running. The computer
automatically detects the card.
PC Cards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end
to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not
clear, see the documentation that came with the card.
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40 Using PC Cards
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CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
To install a PC Card:
1
Hold the card with the top side of the card facing up. The latch may need to be in the "in"
position before you insert the card.
2
Slide the card into the slot until the card is completely seated in its connector.
If you encounter too much resistance, do not force the card. Check the card orientation and
try again.
The computer recognizes most PC Cards and automatically loads the appropriate device driver. If
the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD
that came with the PC Card.
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Using PC Cards 41
Removing a PC Card or Blank
NOTICE: Use the PC Card configuration utility (click the icon in the taskbar) to select a card and
stop it from functioning before you remove it from the computer. If you do not stop the card in the
configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is
attached.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1
Press the latch and remove the card or blank.
For some latches, you must press the latch twice: once to pop the latch out, and then a second
time to pop the card out.
2
Remove the card or blank.
Save a blank to use when no PC Card is installed in a slot. Blanks protect unused slots from dust
and other particles.
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42 Using PC Cards
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Setting Up a Home and Office Network 43
Setting Up a Home and Office Network
Connecting to a Network Adapter
Before you connect your computer to a network, the computer must have a network adapter
installed and a network cable connected to it.
To connect a network cable:
1
Connect the network cable to the network adapter connector on the back of your computer.
NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
2
Connect the other end of the network cable to a network connection device, such as a
network wall connector.
NOTE: Do not use a network cable with a telephone wall connector.
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44 Setting Up a Home and Office Network
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Network Setup Wizard
The Microsoft
®
Windows
®
XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1
Click the
Start
button, point to
All Programs
Accessories
Communications
, and then
click
Network Setup Wizard
.
2
On the welcome screen, click
Next
.
3
Click
Checklist for creating a network
.
NOTE: Selecting the connection method labeled "This computer connects directly to the Internet"
enables the integrated firewall provided with Windows XP Service Pack 2 (SP2).
4
Complete the checklist and required preparations.
5
Return to the Network Setup Wizard and follow the instructions on the screen.
Connecting to a Wireless Local Area Network
NOTE: These networking instructions do not apply to internal cards with Bluetooth
®
Wireless
Technology or cellular products.
Determining Your Network Type
NOTE: Most wireless networks are of the infrastructure type.
Wireless networks fall into two categories—infrastructure networks and ad-hoc networks. An
infrastructure network uses routers or access points to connect several computers. An ad-hoc
network does not use routers or access points and consists of computers that broadcast to one
another. For additional assistance with setting up your wireless connection, go to
support.dell.com
and search for the keyword
wireless setup
.
ad-hoc networkinfrastructure network
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Setting Up a Home and Office Network 45
Connecting to a Wireless Network in Microsoft
®
Windows
®
XP
Your wireless network card requires specific software and drivers in order to connect to a network.
The software is already installed. If the software is removed or corrupted, follow the instructions
included in the user's guide for your wireless network card. The
user’s guide is available on the Dell
Support website at
support.dell.com
.
When you turn on your computer, a pop-up appears from the network icon in the notification area
whenever a network is detected in the area for which your computer is not configured.
1
Click either the pop-up or the icon to configure your computer for one of the available
wireless networks.
The
Wireless Network Connections
window lists the networks available in your area.
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46 Setting Up a Home and Office Network
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2
Click to select the network you want to configure, and then click
Connect
or double-click the
network listing to initiate configuration. If you select a secure network (identified by a
icon), you must enter a WEP or WPA key when prompted.
NOTE: Network security settings are unique to your network. Dell cannot provide this information.
Your network is configured automatically.
NOTE: Your computer can take up to 1 minute to connect to the network.
After your computer is configured for the wireless network you selected, another pop-up
notifies you that your computer is connected to the network you selected.
Thereafter, whenever you log on to your computer in the area of the wireless network, the
same pop-up notifies you of the wireless network connection.
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Solving Problems 47
Solving Problems
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in this chapter and run the
Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
Start the Dell Diagnostics from your hard drive. The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 99.
1
Shut down the computer.
2
If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
3
Connect the computer to an electrical outlet.
4
Turn on the computer. When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop. Then shut down your computer (see "Turning Off Your
Computer" on page 71) and try again.
5
When the boot device list appears, highlight
Diagnostics
and press <Enter>.
The computer runs the Pre-boot System Assessment, a series of initial tests of your system
board, keyboard, hard drive, and display.
During the assessment, answer any questions that appear.
If a failure is detected, the computer stops and beeps. To stop the assessment and restart
the computer, press <n>; to continue to the next test, press <y>; to retest the
component that failed, press <r>.
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48 Solving Problems
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If failures are detected during the Pre-boot System Assessment, write down the error
code(s) and contact Dell before continuing on to the Dell Diagnostics. See "Contacting
Dell" on page 99.
If the Pre-boot System Assessment completes successfully, you receive the message
Booting
Dell Diagnostic Utility Partition. Press any key to continue
.
6
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard
drive.
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the
option you want.
2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell. See "Contacting Dell" on page 99.
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
Option Function
Express Test Performs a quick test of devices. This test typically takes
10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.
Extended Test Performs a thorough check of devices. This test typically
takes an hour or more and requires you to answer
questions periodically.
Custom Test Tests a specific device. You can customize the tests you
want to run.
Symptom Tree Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.
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Solving Problems 49
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
4
When the tests are complete, close the test screen to return to the
Main
Menu
screen. To exit
the Dell Diagnostics and restart the computer, close the
Main
Menu
screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes, and
the problem description.
Help Describes the test and may indicate requirements for
running the test.
Configuration Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information
for all devices from system setup, memory, and various
internal tests, and it displays the information in the
device list in the left pane of the screen. The device list
may not display the names of all the components
installed on your computer or all devices attached to your
computer.
Parameters Allows you to customize the test by changing the test
settings.
ENSURE THAT MICROSOFT
®
WINDOWS
®
RECOGNIZES THE DRIVE Click the Start button and
click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus
software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
TEST THE DRIVE
Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
Insert a bootable floppy disk and restart the computer.
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DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
Problems writing to a DVD+RW drive
CLEAN THE DRIVE OR DISK
See
the Dell Inspiron Help file. To access the help file, see page 9.
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE INCOMPATIBILITIES See "Resolving Software and Hardware
Incompatibilities" on page 70.
RUN THE DELL DIAGNOSTICS See "When to Use the Dell Diagnostics" on page 47.
CLOSE OTHER PROGRAMS The DVD+RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the DVD+RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DVD+RW DISC See the Dell
Inspiron Help file or search for the keyword standby in the Windows Help and Support Center for
information on power management modes. To access help, see page 9.
CHANGE THE WRITE SPEED TO A SLOWER RATE See the help files for your DVD creation software.
VERIFY THE CORRECT MEDIA IS IN USE DVD+RW drives may use any CD media such as CD-R or
CD-RW, but when using your DVD+RW to write to DVD media, be sure to use DVD+R or
DVD+RW media only. Using DVD-R/RW media may lead to DVD playback problems or incomplete
write or verify operations.
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Solving Problems 51
If you cannot eject the DVD or DVD+RW drive tray
If you hear an unfamiliar scraping or grinding sound
Hard drive problems
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3
Gently pull out the tray until it stops.
Ensure that the sound is not caused by the program that is running.
Ensure that the disk or disc is inserted properly.
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the
operating system from starting. Try allowing the computer to return to room temperature before turning
it on.
RUN CHECK DISK
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
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CHECK THE MICROSOFT OUTLOOK
®
EXPRESS SECURITY SETTINGS If you cannot open your
e-mail attachments:
1
In Outlook Express, click
Tools
, click
Options
, and then click
Security
.
2
Click
Do not allow attachments
to remove the checkmark.
CHECK THE TELEPHONE LINE CONNECTION
C
HECK THE TELEPHONE JACK
C
ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
U
SE A DIFFERENT TELEPHONE LINE
Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
Ensure that the connector clicks when you insert the telephone line connector into the modem.
Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack.
If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
RUN THE MODEM HELPER DIAGNOSTICS Click the Start button, point to All Programs, and then
click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper may not be available on certain computers.)
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
.
3
Click
Phone and Modem Options
.
4
Click the
Modems
tab.
5
Click the COM port for your modem.
6
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
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Solving Problems 53
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
If the message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
SCAN THE COMPUTER FOR SPYWAREIf you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct pathname.
CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer.
See "Drive Problems" on page 49.
DATA ERROR The hard drive cannot read the data. See "Drive Problems" on page 49.
THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying
to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use
a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not
use these characters in filenames.
INSERT BOOTABLE MEDIA The operating system is trying to boot to a nonbootable CD.
Insert a bootable CD.
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN You have too
many programs open. Close all windows and open the program that you want to use.
OPERATING SYSTEM NOT FOUND Reinstall the hard drive. See page 73. If the problem persists,
contact Dell. See "Contacting Dell" on page 99.
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IEEE 1394 Device Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Use the integrated keyboard when working in MS-DOS
®
mode or when running the Dell
Diagnostics or the system setup program. When you attach an external keyboard, the integrated
keyboard remains fully functional.
A REQUIRED .DLL FILE WAS NOT FOUND The program that you are trying to open is missing an
essential file. Remove and then reinstall the program.
1
Click the
Start
button and click
Control Panel
.
2
Click
Add or Remove Programs
.
3
Select the program you want to remove.
4
Click
Remove
or
Change/Remove
and follow the prompts on the screen.
5
See the program documentation for installation instructions.
X :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY Insert a disk into the drive and try again.
ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR
ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
.
If your IEEE 1394 device is listed, Windows recognizes the device.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE
I
F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL
Contact Dell or the IEEE 1394 device manufacturer. See "Contacting Dell" on page 99.
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Solving Problems 55
External keyboard problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
Unexpected characters
CHECK THE KEYBOARD CABLE Shut down the computer. Disconnect the keyboard cable and check
it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD
1
Shut down the computer, wait 1 minute, and turn it on again.
2
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3
From the Windows desktop, click the
Start
button, point to
All Programs
Accessories
, and click
Notepad
.
4
Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED
KEYBOARD
1
Shut down the computer.
2
Disconnect the external keyboard.
3
Turn on the computer.
4
From the Windows desktop, click the
Start
button, point to
All Programs
Accessories
, and click
Notepad
.
5
Type some characters on the external keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard. Contact Dell. See "Contacting Dell" on page 99.
DISABLE THE NUMERIC KEYPAD Press <Num Lk> to disable the numeric keypad if numbers are
displayed instead of letters. Verify that the numbers lock light is not lit.
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Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET
TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
END THE PROGRAM
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION If necessary, uninstall and then reinstall the program.
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Solving Problems 57
A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
RUN THE PROGRAM COMPATIBILITY WIZARD
The Program Compatibility Wizard configures a program so that it runs in an environment similar to
non-Windows XP operating system environments.
1
Click the
Start
button, point to
All Programs
Accessories
, and then click
Program Compatibility
Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION
Ensure that the program is compatible with the operating system installed on your computer.
Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
Ensure that the program is installed and configured properly.
Verify that the device drivers do not conflict with the program.
If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start
MENU
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Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
SCAN THE COMPUTER FOR SPYWAREIf you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
RUN THE DELL DIAGNOSTICS If all tests run successfully, the error condition is related to a software
problem. For information on Dell Diagnostics, see page 47.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE
Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
See the software documentation for minimum memory requirements. If necessary, install additional
memory. See page 75.
Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See page 75.
Run the Dell Diagnostics. See page 47.
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS
Reseat the memory modules to ensure that your computer is successfully communicating with the
memory. See page 75.
Ensure that you are following the memory installation guidelines. See page 75.
Run the Dell Diagnostics. See page 47.
CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into
both the network connector on the back of the computer and the network jack.
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Solving Problems 59
PC Card Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Power Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: See the Dell Inspiron Help file for information on standby mode. To access the help file, see
page 9.
CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR No light indicates that no network
communication exists. Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN
CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up
your network to verify that your network settings are correct and that the network is functioning.
CHECK THE PC CARD Ensure that the PC Card is properly inserted into the connector.
ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS Double-click the Safely Remove
Hardware icon in the Windows taskbar. Ensure that the card is listed.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD Contact Dell. See "Contacting Dell"
on page 99.
IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL Contact the PC Card
manufacturer.
CHECK THE POWER LIGHT When the power light is lit or blinking, the computer has power. If the
power light is blinking, the computer is in standby mode—press the power button to exit standby mode.
If the light is off, press the power button to turn on the computer.
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CHARGE THE BATTERY The battery charge may be depleted.
1
Reinstall the battery.
2
Use the AC adapter to connect the computer to an electrical outlet.
3
Turn on the computer.
CHECK THE BATTERY STATUS LIGHT If the battery status light flashes orange or is a steady orange,
the battery charge is low or depleted. Connect the computer to an electrical outlet.
If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the
computer, disconnect the computer from the electrical outlet, and then let the battery and computer
cool to room temperature.
If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See
"Contacting Dell" on page 99.
CHECK THE BATTERY TEMPERATURE If the battery temperature is below 0° C (32° F), the computer
will not start up.
TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
CHECK THE AC ADAPTER Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
ADJUST THE POWER PROPERTIES See the Dell Inspiron Help file or search for the keyword standby
in the Help and Support Center. To access help, see page 9.
RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains
blank, reinstall the memory modules. See page 75.
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Solving Problems 61
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and
troubleshooting information.
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS
See the printer documentation for cable connection information.
Ensure that the printer cables are securely connected to the printer and the computer.
TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
View installed printers or fax printers
.
If the printer is listed, right-click the printer icon.
3
Click
Properties
and click the
Ports
tab. For a USB printer, ensure that the
Print to the following
port(s):
setting is
USB
.
REINSTALL THE PRINTER DRIVER See the printer documentation for instructions
CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and
troubleshooting information.
UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button.
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Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
No sound from integrated speakers
No sound from external speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been
listening to MP3 songs, ensure that you did not turn the player volume down or off.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS
See the scanner documentation for cable connection information.
Ensure that the scanner cables are securely connected to the scanner and the computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
Scanners and Cameras
.
If your scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions.
ADJUST THE WINDOWS VOLUME CONTROL Double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the
volume, bass, or treble controls to eliminate distortion.
ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press <Fn><End> to disable (mute) or
reenable the integrated speakers.
REINSTALL THE SOUND (AUDIO) DRIVER See "Reinstalling Drivers" on page 66.
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram
supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to
eliminate distortion.
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Solving Problems 63
No sound from headphones
Touch Pad or Mouse Problems
ADJUST THE WINDOWS VOLUME CONTROL Click or double-click the speaker icon in the lower-
right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is
automatically disabled when headphones are connected to the computer’s front-panel headphone
connector.
TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with
another device, such as a lamp.
ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
REINSTALL THE AUDIO DRIVER See "Reinstalling Drivers" on page 66.
RUN THE DELL DIAGNOSTICSSee "When to Use the Dell Diagnostics" on page 47.
CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted
into the headphone connector. For more information, see "Audio Connectors" on page 17.
ADJUST THE WINDOWS VOLUME CONTROL Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
CHECK THE TOUCH PAD SETTINGS
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
Mouse
.
3
Try adjusting the settings.
CHECK THE MOUSE CABLE Shut down the computer. Disconnect the mouse cable, check it for
damage, and firmly reconnect the cable.
If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.
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Video and Display Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
If the display is blank
NOTE: If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD
1
Shut down the computer.
2
Disconnect the mouse.
3
Turn on the computer.
4
At the Windows
desktop, use the touch pad to move the cursor around, select an icon, and open it.
If the touch pad operates correctly, the mouse may be defective.
REINSTALL THE TOUCH PAD DRIVER See "Reinstalling Drivers" on page 66.
CHECK THE BATTERY If you are using a battery to power your computer, the battery charge may be
depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
CHECK THE AC ADAPTER Check the AC adapter cable connections. If the AC adapter has a light,
ensure that the light is on.
CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET Bypass power protection devices,
power strips, and the extension cable to verify that the computer turns on.
ADJUST THE POWER PROPERTIES Search for the keyword standby in the Windows Help and
Support Center. To access help, see page 10.
SWITCH THE VIDEO IMAGE If your computer is attached to an external monitor, press <Fn><F8>
to switch the video image to the display.
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Solving Problems 65
If the display is difficult to read
If only part of the display is readable
CHECK THE SYSTEM FOR POWER Ensure that the system has battery power or is plugged into an
electrical outlet.
ADJUST THE BRIGHTNESS Press <Fn> and the up- or down-arrow key.
MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external
speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the
computer or external monitor.
ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans, fluorescent lights, halogen lamps, or
other appliances.
ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare, which can
cause poor picture quality.
ADJUST THE WINDOWS DISPLAY SETTINGS
1
Click the
Start
button and then click
Control Panel
.
2
Click
Appearance and Themes
.
3
Click the area you want to change or click the
Display
icon.
4
Try different settings for
Color quality
and
Screen resolution
.
SEE "ERROR MESSAGES"—If an error message appears, see page 53.
CONNECT AN EXTERNAL MONITOR
1
Shut down your computer and connect an external monitor to the computer.
2
Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.
If the external monitor works, the computer display or video controller may be defective. Contact Dell.
See "Contacting Dell" on page 99.
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Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require
a driver program. A driver acts like a translator between the device and any other programs that use
the device. Each device has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
Many drivers, such as the keyboard driver, come with your Microsoft
®
Windows
®
operating
system. You may need to install drivers if you:
Upgrade your operating system.
Reinstall your operating system.
Connect or install a new device.
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your
problem and, if necessary, update the driver.
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
.
3
Click
System
.
4
In the
System Properties
window, click the
Hardware
tab.
5
Click
Device Manager
.
6
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [
!]
) on
the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or
install a new driver. See the following subsection, "Reinstalling Drivers."
Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.
If you install drivers obtained from other sources, your computer might not work correctly.
You can reinstall drivers in the following ways:
Use Windows XP Device Driver Rollback.
Reinstall drivers manually.
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Solving Problems 67
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device
Driver Rollback to replace the driver with the previously installed version.
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
.
3
Click
System
.
4
In the
System Properties
window, click the
Hardware
tab.
5
Click
Device Manager
.
6
Right-click the device for which the new driver was installed and click
Properties
.
7
Click the
Drivers
tab.
8
Click
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver. See "Using
Microsoft
Windows XP System Restore" on page 68.
Manually Reinstalling Drivers
1
After copying the required driver files to your hard drive, click the
Start
button and right-click
My Computer
.
2
Click
Properties
.
3
Click the
Hardware
tab and click
Device Manager
.
4
Double-click the type of device for which you are installing the driver (for example,
Modems
or
Infrared devices
).
5
Double-click the name of the device for which you are installing the driver.
6
Click the
Driver
tab and click
Update Driver
.
7
Click
Install from a list or specific location (Advanced)
and click
Next
.
8
Click
Browse
and browse to the location to which you previously copied the driver files.
9
When the name of the appropriate driver appears, click
Next
.
10
Click
Finish
and restart your computer.
Restoring Your Operating System
You can restore your operating system in the following ways:
Microsoft Windows XP System Restore returns your computer to an earlier operating state
without affecting data files.
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Dell PC Restore by Symantec restores your hard drive to the operating state it was in when
you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive
and removes any applications installed after you received the computer.
Using Microsoft
Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return your
computer to an earlier operating state (without affecting data files) if changes to the hardware,
software, or other system settings have left the computer in an undesirable operating state. See the
Windows Help and Support Center for information on using System Restore. To access help, see
page 9.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not
work if you set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1
Click the
Start
button and click
Help and Support
.
2
Click
System Restore
.
3
Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 67) to
resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files
and exit any open programs. Do not alter, open, or delete any files or programs until the system
restoration is complete.
1
Click the
Start
button, point to
All Programs
Accessories
System Tools
, and then click
System Restore
.
2
Ensure that
Restore my computer to an earlier time
is selected and click
Next
.
3
Click a calendar date to which you want to restore your computer.
The
Select a Restore Point
screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.
4
Select a restore point and click
Next
.
If a calendar date has only one restore point, then that restore point is automatically selected.
If two or more restore points are available, click the restore point that you prefer.
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Solving Problems 69
5
Click
Next
.
The
Restoration Complete
screen appears after System Restore finishes collecting data and
then the computer restarts.
6
After the computer restarts, click
OK
.
To change the restore point, you can either repeat the steps using a different restore point, or you
can undo the restoration.
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open
programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
Click the
Start
button, point to
All Programs
Accessories
System Tools
, and then click
System Restore
.
2
Click
Undo my last restoration
and click
Next
.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1
Click the
Start
button and click
Control
Panel
.
2
Click
Performance and Maintenance
.
3
Click
System
.
4
Click the
System Restore
tab.
5
Ensure that
Turn off System Restore
is unchecked.
Using Dell PC Restore by Symantec
Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC
Restore restores your hard drive to the operating state it was in when you purchased the computer.
Any programs or files added since you received your computer
including data files—are
permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail
messages, digital photos, music files, and so on. If possible, back up all data before using PC
Restore.
NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications
or drivers installed after you received your computer. If possible, back up the data before using PC
Restore.
To use PC Restore:
1
Turn on the computer.
During the boot process, a blue bar with
www.dell.com
appears at the top of the screen.
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2
Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish restarting, and then
restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3
On the next screen that appears, click
Restore
.
4
On the next screen, click
Confirm
.
The restore process takes approximately 6–10 minutes to complete.
5
When prompted, click
Finish
to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
6
When prompted, click
Yes
.
The computer restarts. Because the computer is restored to its original operating state, the
screens that appear, such as the End User License Agreement, are the same ones that
appeared the first time the computer was turned on.
7
Click
Next
.
The
System Restore
screen appears and the computer restarts.
8
After the computer restarts, click
OK
.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:
1
Click the
Start
button and click
Help and Support
.
2
Ty p e
hardware troubleshooter
in the
Search
field and click the arrow to start the search.
3
Click
Hardware Troubleshooter
in the
Search Results
list.
In the
Hardware Troubleshooter
list, click
I need to resolve a hardware conflict on my computer
,
and click
Next
.
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Adding and Replacing Parts 71
Adding and Replacing Parts
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
You have performed the steps in "Turning Off Your Computer" (see this page) and "Before
Working Inside Your Computer" (see page 72).
You have read the safety information in your Dell™
Product Information Guide.
A component can be replaced or—if purchased separately—installed by performing the
removal procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
Small flat-blade screwdriver
Phillips screwdriver
Small plastic scribe
Flash BIOS update program (see the Dell Support website at
support.dell.com
)
Turning Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn
off your computer.
1
Shut down the operating system:
a
Save and close any open files, exit any open programs, click the
Start
button, and then
click
Turn Off Computer
.
b
In the
Turn off computer
window, click
Tur n of f
.
The computer turns off after the operating system shutdown process finishes.
2
Ensure that the computer and any attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your operating system,
press and hold the power button for at least 8–10 seconds until the computer turns off.
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Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to
help ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a
card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor
by its edges, not by its pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to
servicing that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable
itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press
in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly
aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both
connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside
the computer.
1
Ensure that the work surface is flat and clean to prevent the computer cover from being
scratched.
2
Turn off your computer. See page 71.
3
If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it
from the network wall jack.
4
Disconnect any telephone or network cables from the computer.
NOTICE: To avoid damaging the system board, you must remove the main battery before you service the
computer.
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Adding and Replacing Parts 73
5
Disconnect your computer and all attached devices from their electrical outlets, slide and
hold the battery-bay latch release on the bottom of the computer, and then remove the
battery from the bay.
6
Remove the optical drive, if installed, from the optical drive bay. See page 88.
7
Press the power button to ground the system board.
8
Remove any installed PC Cards from the PC Card slot.
9
Close the display and turn the computer upside down on a flat work surface.
10
Remove the hard drive. See page 73.
Hard Drive
CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal
housing of the hard drive.
CAUTION: Before you begin any of the procedures in the section, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent data loss, turn off your computer (see page 71) before removing the hard drive. Do
not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other
than Dell.
battery
battery-bay latch release
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NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating
system, drivers, and utilities on the new hard drive.
To replace the hard drive in the hard drive bay:
1
Follow the procedures in "Before You Begin" on page 71.
2
Turn the computer over, and remove the hard drive screws.
NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See
"Protecting Against Electrostatic Discharge" in the Product Information Guide.
3
Slide the hard drive out of the computer.
4
Remove the new drive from its packaging.
Save the original packaging for storing or shipping the hard drive.
NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may
damage the connector.
5
Slide the hard drive into the bay until it is fully seated.
6
Replace and tighten the screws.
7
If the new hard drive is not already pre-imaged, install the operating system and drivers for
your computer.
hard drive
screws (2)
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Adding and Replacing Parts 75
Returning a Hard Drive to Dell
Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the
hard drive may be damaged in transit.
Memory
You can increase your computer memory by installing memory modules on the system board. See
"Specifications" on page 91 for information on the memory supported by your computer. Install
only memory modules that are intended for your computer.
NOTE: Memory modules purchased from Dell are covered under your computer warranty.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1
Follow the procedures in "Before You Begin" on page 71.
2
Ground yourself by touching one of the metal connectors on the back of the computer.
NOTE: If you leave the area, ground yourself again when you return to the computer.
hard drive
foam
packaging
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3
Turn the computer over, loosen the captive screws on the memory module cover, and then
remove the cover.
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-
module securing clips.
4
If you are replacing a memory module, remove the existing module:
a
Use your fingertips to carefully spread apart the securing clips on each end of the memory
module connector until the module pops up.
b
Remove the module from the connector.
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Adding and Replacing Parts 77
NOTICE: If you need to install memory modules in two connectors, install a memory module in the
connector labeled “DIMMA” before you install a module in the connector labeled “DIMMB.” Insert
memory modules at a 45-degree angle to avoid damaging the connector.
NOTE: If the memory module is not installed properly, the computer may not boot properly. No error
message indicates this failure.
5
Ground yourself and install the new memory module:
a
Align the notch in the module edge connector with the tab in the connector slot.
b
Slide the module firmly into the slot at a 45-degree angle, and rotate the module down
until it clicks into place. If you do not feel the click, remove the module and reinstall it.
memory module
securing clips
(2 per connector)
notch
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6
Replace the memory module cover.
NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close
may damage your computer.
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Adding and Replacing Parts 79
7
Insert the battery into the battery bay, or connect the AC adapter to your computer and an
electrical outlet.
8
Reinstall the hard drive. See page 73.
9
Turn on the computer.
As the computer boots, it detects the additional memory and automatically updates the system
configuration information. If prompted, press <F1> to continue.
To confirm the amount of memory installed in the computer, click the
Start
button, click
Help and
Support
, and then click
Computer Information
.
Modem
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1
Follow the procedures in "Before You Begin" on page 71.
2
Turn the computer over and loosen the captive screws from the modem cover.
3
Place your finger under the cover at the indentation and lift the cover open.
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4
Remove the existing modem:
a
Remove the screw securing the modem to the system board, and set it aside.
b
Pull straight up on the attached pull-tab to lift the modem out of its connector on the
system board, and disconnect the modem cable.
5
Install the replacement modem:
a
Connect the modem cable to the modem.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
connectors and realign the card.
b
Align the modem with the screw holes and press the modem into the connector on the
system board.
c
Replace the screw that secures the modem to the system board.
6
Replace the modem cover.
modem
system board
connector
pull-tab
screw
modem cable
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Adding and Replacing Parts 81
Mini PCI Card
If you ordered a Mini PCI card with your computer, the card is already installed.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1
Follow the procedures in "Before You Begin" on page 71.
2
Turn the computer over and loosen the captive screws from the modem cover.
3
Place your finger under the cover at the indentation and lift the cover open.
4
If a Mini PCI card is not already installed, go to step 5. If you are replacing a Mini PCI card,
remove the existing card:
a
Disconnect the antenna cables from the Mini PCI card.
antenna
cables
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b
Release the Mini PCI card by spreading the metal securing tabs until the card pops up
slightly.
c
Lift the Mini PCI card out of its connector.
NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the
connectors and realign the card.
5
Install the replacement Mini PCI card:
a
Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI
card into the connector until it clicks.
Mini PCI card
metal securing
tabs (2)
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Adding and Replacing Parts 83
NOTICE: To avoid damaging the Mini PCI card, never place cables under the card.
b
Connect the antenna cables to the Mini PCI card if a wireless card is installed in your
computer.
6
Replace the modem cover.
Hinge Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1
Follow the procedures in "Before You Begin" on page 71.
2
Remove the hinge cover.:
a
Open the display all the way (180 degrees) so that it lies flat against your work surface.
NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously.
b
Insert a scribe in the indent to lift the hinge cover on the right side.
c
Ease the hinge cover up, moving from right to left, and remove it.
Mini PCI card
antenna cables
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When replacing the hinge cover, first insert the left edge and then press from left to right until the
cover snaps into place.
Keyboard
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1
Follow the procedures in "Before You Begin" on page 71.
2
Open the display.
3
Remove the hinge cover. See page 83.
4
Remove the keyboard:
a
Remove the two screws at the top of the keyboard.
NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be
careful when removing and handling the keyboard.
b
Lift up the keyboard and hold it up and slightly forward to allow access to the keyboard
connector.
hinge cover
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Adding and Replacing Parts 85
c
Pull up on the keyboard connector pull-tab to disconnect the keyboard connector from
the system board.
NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the five tabs along the
front edge of the keyboard into the palm rest, and then secure the keyboard in place.
Coin-Cell Battery
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1
Follow the procedures in "Before You Begin" on page 71.
2
Remove the hinge cover. See page 83.
3
Remove the keyboard. See page 84.
screws (2)
system board connector
keyboard
keyboard connector pull-tab
tabs (5)
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86 Adding and Replacing Parts
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4
Remove the existing battery:
a
Disconnect the battery cable connector from the system board.
b
Press the release latch on the side of the coin-cell battery compartment, and lift up the
battery.
5
Install the replacement battery:
a
Insert the battery at a 30-degree angle under the release latch with the positive side up,
and then push the battery into place.
b
Connect the battery cable to the connector on the system board.
6
Replace the keyboard.
7
Replace the hinge cover.
Display
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
coin-cell battery
release latch
battery cable connector
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Adding and Replacing Parts 87
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
1
Follow the procedures in "Before You Begin" on page 71.
2
Loosen the two captive screws and remove the Mini PCI card cover.
3
Disconnect the antennae cables from the Mini PCI card.
4
Remove the hinge cover. See page 83.
5
Remove the four screws securing the display.
6
Disconnect the display cable, using the pull-tab.
antenna
cables
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88 Adding and Replacing Parts
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7
Lift the display away from the computer at a 90-degree angle. Ensure that the antenna cables
and display cable are free from the routing channels and that the cables move freely when you
lift the display.
When you replace the display, ensure that the ribbon tape around the display cable is securely
tucked underneath the tabs. Insert the antenna wires through the hinge cover opening and then
through the hole in the system board. Ensure that the antenna wires are not twisted and that they
are securely attached to the Mini PCI card.
Optical Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1
Follow the procedures in "Before You Begin" on page 71.
2
Turn the computer over.
3
Remove the optical-drive security screw.
screw (4)
display cable
pull-tab
display cable connector
antenna cables
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Adding and Replacing Parts 89
4
Insert a scribe into the notch and push it to the side to release the drive from the bay.
5
Slide the drive out of the bay.
Internal Card With Bluetooth
®
Wireless Technology
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To avoid damaging the system board, you must remove the main battery before you begin
working inside the computer.
If you ordered a card with Bluetooth wireless technology with your computer, it is already installed.
1
Follow the procedures in "Before You Begin" on page 71.
2
Remove the battery. See page 27.
3
Loosen the captive screw and remove the card cover from the computer.
optical-drive security screw
optical drive
notch
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90 Adding and Replacing Parts
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4
Pull the card out of the compartment so that you can disconnect the card from its cable and
remove it from the computer.
5
To replace the card, connect the card to the cable and then carefully insert it into the
compartment.
6
Replace the card cover and tighten the screw.
7
Replace the battery.
cover
card
cable
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Appendix 91
Appendix
Specifications
Processor
Processor type Intel
®
Pentium
®
M
L1 cache 32 KB
L2 cache 2 MB
External bus frequency 400 MHz
System Information
System chip set Intel 855PM
Data bus width 64 bits
DRAM bus width single channel bus
Processor address bus width 36 bits
Flash EPROM 1 MB
PCI bus 32 bits
PC Card
CardBus controller Ricoh R5C841
PC Card connector one (supports one Type I or Type II card)
Cards supported 3.3 V and 5 V
PC Card connector size 68 pins
Data width (maximum) PCMCIA 16 bits
CardBus 32 bits
Memory
Memory module connector two user-accessible SODIMM connectors
Memory module capacities 256 MB, 512 MB, and 1 GB
Memory type 2.5-V SODIMM DDR-I
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Minimum memory 256 MB
Maximum memory 2 GB
Ports and Connectors
Audio microphone-in connector, stereo
headphones/speakers connector
IEEE 1394a 4-pin mini, nonpowered connector
Mini PCI Type IIIA Mini PCI card slot
Modem RJ-11 port
Network adapter RJ-45 port
S-video TV-out 7-pin mini-DIN connector (optional S-video
to composite video adapter cable)
USB four 4-pin USB 2.0-compliant connectors
Video 15-hole connector
SDI/O one slot
DVI-D (Digital Video Interface) 24-hole connector
Communications
Modem:
Type
V.9x 56K MDC
Controller
softmodem
Interface
internal AC’97 bus
Network adapter 10/100 Ethernet LAN on system board
Wireless internal Mini PCI Wi-Fi support;
internal card with Bluetooth
®
wireless
technology
Video
Data bus AGP-4X
Video controller ATI Mobility Radeon 9700
Video memory 128 MB
LCD interface LVDS
TV support NTSC or PAL in S-video and composite
modes
Memory (continued)
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Appendix 93
Audio
Audio type AC’97 (Soft Audio)
Stereo conversion 18-bit (analog-to-digital and digital-to-
analog)
Interfaces:
Internal
PCI bus/AC’97
External
microphone-in connector, stereo
headphones/speakers connector
Speaker two 4-ohm speakers
Internal speaker amplifier 1-W channel into 4 ohms
Volume controls keyboard shortcuts, program menus, media
control buttons
Audio controller Sigmatel STAC9750 AC’97 Codec
Display
Type (active-matrix TFT) WXGA+; WUXGA
Dimensions:
Height
245.0 mm (9.64 inches)
Width
383.0 mm (15 inches)
Diagonal
431.8 mm (17 inches)
Maximum resolutions:
WXGA+
1440 x 900 at 16.7 million colors
WUXGA
1920 x 1200 at 16.7 million colors
Refresh rate 60 Hz
Operating angle 0° (closed) to 180°
Viewing angles:
Horizontal
±65° (WXGA+ and WUXGA)
Vertical
+50°/–50° (WXGA+ and WUXGA)
Pixel pitch:
WXGA+
0.255 mm (17-inch display)
WUXGA
0.191 mm (17-inch display)
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Power consumption (
panel with
backlight) (typical):
6.81 W
Controls brightness can be controlled through
keyboard shortcuts
Keyboard
Number of keys 87 (U.S. and Canada); 88 (Europe);
91 (Japan)
Layout QWERTY/AZERTY/Kanji
Touch Pad
X/Y position resolution
(graphics table mode) 240 cpi
Size:
Width
73.0-mm (2.88-inch) sensor-active area
Height
42.9-mm (1.69-inch) rectangle
Battery
Type 9-cell "smart" lithium ion
6-cell "smart" lithium ion
Dimensions:
Depth
88.5 mm (3.48 inches)
Height
21.5 mm (0.83 inch)
Width
139.0 mm (5.47 inches)
Weight 0.40 kg (0.88 lb) (9 cell)
0.26 kg (0.57 lb) (6 cell)
Voltage 10.8 VDC
Charge time (approximate)
:
Computer off
2 hours (at 80% in 2 hours)
Operating time Battery operating time varies depending on
operating conditions and can be significantly
reduced under certain power-intensive
conditions. See "Power Problems" on
page 59.
See "Using a Battery" on page 25 for more
information on battery life.
Display (continued)
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Appendix 95
Life span (approximate) 500 discharge/charge cycles
Temperature range:
Operating
to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
AC Adapter
Input voltage 90–264 VAC
Input current (maximum) 1.7 A
Input frequency 47–63 Hz
Output current 4.5 A (maximum at 4-second pulse);
3.5 A (continuous)
Output power 90 W
Rated output voltage 19.5 VDC
Dimensions:
Height
27.94 mm (1.1 inches)
Width
58.42 mm (2.3 inches)
Depth
133.85 mm (5.25 inches)
Weight (with cables) 0.4 kg (0.9 lb)
Temperature range:
Operating
0° to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Physical
Height 41.5 mm (1.6 inches)
Width 394 mm (15.5 inches)
Depth 288 mm (11.3 inches)
Weight (with 6-cell battery):
With optical drive
3.63 kg (8 lb)
Battery (continued)
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Using the System Setup Program
Overview
NOTE: Your operating system may automatically configure most of the options available in system setup,
thus overriding options that you set through system setup. (An exception is the External Hot Key option,
which you can disable or enable only through system setup.) For more information on configuring
features for your operating system, see the Windows Help and Support Center. To access help, see
page 10.
The system setup screens display the current setup information and settings for your computer,
such as:
System configuration
Boot order
Boot (start-up) configuration and docking-device configuration settings
Basic device-configuration settings
System security and hard-drive password settings
Environmental
Temperature range:
Operating
to 35°C (32° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
Relative humidity:
Operating
10% to 90% (noncondensing)
Storage
5% to 95% (noncondensing)
Maximum vibration (using a
random-vibration spectrum that
simulates user environment):
Operating
0.66 GRMS
Storage
1.3 GRMS
Maximum shock (measured with a
2-ms half-sine pulse):
Operating
143 G
Storage
163 G
Altitude (maximum):
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
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Appendix 97
NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do
not change the system setup settings. Certain changes might make your computer work incorrectly.
Viewing the System Setup Screens
1
Turn on (or restart) your computer.
2
When the DELL™ logo appears, press <F2> immediately. If you wait too long and the
Windows logo appears, continue to wait until you see the Windows desktop. Then shut down
your computer and try again.
System Setup Screens
NOTE: For information about a specific item on a system setup screen, highlight the item and see the
Help area on the screen.
On each screen, the system setup options are listed at the left. To the right of each option is the
setting or value for that option. You can change settings that appear as white type on the screen.
Options or values that you cannot change (because they are determined by the computer) appear
less bright.
The upper-right corner of the screen displays help information for the currently highlighted option;
the lower-right corner displays information about the computer. System-setup key functions are
listed across the bottom of the screen.
Commonly Used Options
Certain options require that you reboot the computer for new settings to take effect.
Changing the Boot Sequence
The
boot sequence,
or
boot order,
tells the computer where to look to find the software needed to
start the operating system. You can control the boot sequence and enable/disable devices using the
Boot Order
page of system setup.
NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on
page 98.
The
Boot Order
page displays a general list of the bootable devices that may be installed in your
computer, including but not limited to the following:
Diskette Drive
Internal HDD
CD/DVD/CD-RW drive
Modular bay HDD
During the boot routine, the computer starts at the top of the list and scans each enabled device
for the operating system start-up files. When the computer finds the files, it stops searching and
starts the operating system.
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To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key,
and then enable or disable the device or change its order in the list.
To enable or disable a device, highlight the item and press the space bar. Enabled items
appear as white and display a small triangle to the left; disabled items appear blue or dimmed
without a triangle.
To reorder a device in the list, highlight the device and press either <u> to move the device
up the list or <d> to move a device down the list.
Boot sequence changes take effect as soon as you save the changes and exit system setup.
Performing a One-Time Boot
You can set a one-time-only boot sequence without entering system setup. (You can also use this
procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)
1
Shut down the computer through the
Start
menu.
2
If the computer is connected to a docking device (docked), undock it. See the documentation
that came with your docking device for instructions.
3
Connect the computer to an electrical outlet.
4
Turn on the computer. When the DELL logo appears, press <F12> immediately. If you wait
too long and the Windows logo appears, continue to wait until you see the Windows desktop.
Then shut down your computer and try again.
5
When the boot device list appears, highlight the device from which you want to boot and
press <Enter>.
The computer boots to the selected device.
The next time you reboot the computer, the previous boot order is restored.
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer
in the troubleshooting process and provides for restoration of the operating system, software
programs, and hardware drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dell-installed hardware. In
addition to this technician-assisted technical support, online technical support is available at
support.dell.com
. Additional technical support options may be available for purchase.
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Appendix 99
Dell provides limited technical support for the computer and any "Dell-installed" software and
peripherals
1
. Support for third-party software and peripherals is provided by the original
manufacturer, including those purchased and/or installed through Dell Software and Peripherals,
Readyware, and Custom Factory Integration
2
.
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional
support service contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the stan-
dard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to
cover all nonstandard, third-party hardware components integrated through CFI for the duration of the com-
puter’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are
installed on the computer during the manufacturing process (Microsoft
®
Office, Norton Antivirus,
and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC
Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones
for telephonic modems, docking stations/port replicators, networking products, and all associated
cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by
Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-
party software and peripherals is provided by the original manufacturer of the product.
Contacting Dell
To contact Dell™ electronically, you can access the following websites:
www.dell.com
support.dell.com
(technical support)
premiersupport.dell.com
(technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.
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Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla General Support
toll-free: 800-335-0031
Antigua and Barbuda General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
E-mail: us_latin_services@dell.com
E-mail for desktop and portable computers:
la-techsupport@dell.com
E-mail for servers and EMC:
la_enterprise@dell.com
Customer Care
toll-free: 0-800-444-0730
Tech Support
toll-free: 0-800-444-0733
Tech Support Services
toll-free: 0-800-444-0724
Sales
0-810-444-3355
Aruba General Support
toll-free: 800-1578
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
E-mail (Australia): au_tech_support@dell.com
E-mail (New Zealand): nz_tech_support@dell.com
Home and Small Business
1-300-655-533
Government and Business
toll-free: 1-800-633-559
Preferred Accounts Division (PAD)
toll-free: 1-800-060-889
Customer Care
toll-free: 1-800-819-339
Technical Support (portables and desktops)
toll-free: 1-300-655-533
Technical Support (servers and workstations)
toll-free: 1-800-733-314
Corporate Sales
toll-free: 1-800-808-385
Transaction Sales
toll-free: 1-800-808-312
Fax
toll-free: 1-800-818-341
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Appendix 101
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
0820 240 530 00
Home/Small Business Fax
0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
0660 8779
Switchboard
0820 240 530 00
Bahamas General Support
toll-free: 1-866-278-6818
Barbados General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support
02 481 92 88
Technical Support Fax
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda General Support
1-800-342-0671
Bolivia General Support
toll-free: 800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
Customer Support, Technical Support
0800 90 3355
Technical Support Fax
51 481 5470
Customer Care Fax
51 481 5480
Sales
0800 90 3390
British Virgin Islands General Support
toll-free: 1-866-278-6820
Brunei
Country Code: 673
Customer Technical Support (Penang, Malaysia)
604 633 4966
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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102 Appendix
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Canada (North York, Ontario)
International Access Code: 011
Online Order Status: www.dell.ca/ostatus
AutoTech (automated technical support)
toll-free: 1-800-247-9362
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847-4096
Customer Care (med./large business, government)
toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847-4096
Technical Support (med./large bus., government)
toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)
toll-free: 1-800-387-5752
Sales (med./large bus., government)
toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands General Support
1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales, Customer Support, and Technical Support
toll-free: 1230-020-4823
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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Appendix 103
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Technical Support E-mail: cn_support@dell.com
Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
818 1350
Technical Support (Dimension™ and Inspiron™)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
Technical Support (projectors, PDAs, printers,
switches, routers, and so on)
toll-free: 800 858 2920
Customer Care
toll-free: 800 858 2060
Customer Care Fax
592 818 1308
Home and Small Business
toll-free: 800 858 2222
Preferred Accounts Division
toll-free: 800 858 2557
Large Corporate Accounts GCP
toll-free: 800 858 2055
Large Corporate Accounts Key Accounts
toll-free: 800 858 2628
Large Corporate Accounts North
toll-free: 800 858 2999
Large Corporate Accounts North Government and
Education
toll-free: 800 858 2955
Large Corporate Accounts East
toll-free: 800 858 2020
Large Corporate Accounts East Government and
Education
toll-free: 800 858 2669
Large Corporate Accounts Queue Team
toll-free: 800 858 2572
Large Corporate Accounts South
toll-free: 800 858 2355
Large Corporate Accounts West
toll-free: 800 858 2811
Large Corporate Accounts Spare Parts
toll-free: 800 858 2621
Colombia General Support
980-9-15-3978
Costa Rica General Support
0800-012-0435
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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104 Appendix
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Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
22537 2727
Customer Care
22537 2707
Fax
22537 2714
Tech Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
E-mail:
http://support.euro.dell.com/dk/da/emaildell/
Technical Support
7023 0182
Customer Care (Relational)
7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational)
3287 1200
Switchboard Fax (Relational)
3287 1201
Switchboard (Home/Small Business)
3287 5000
Switchboard Fax (Home/Small Business)
3287 5001
Dominica General Support
toll-free: 1-866-278-6821
Dominican Republic General Support
1-800-148-0530
Ecuador General Support
toll-free: 999-119
El Salvador General Support
01-899-753-0777
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
E-mail: http://support.euro.dell.com/fi/fi/emaildell/
Technical Support
09 253 313 60
Customer Care
09 253 313 38
Fax
09 253 313 99
Switchboard
09 253 313 00
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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Appendix 105
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Technical Support
0825 387 270
Customer Care
0825 823 833
Switchboard
0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales
0825 004 700
Fax
0825 004 701
Fax (calls from outside of France)
04 99 75 40 01
Corporate
Technical Support
0825 004 719
Customer Care
0825 338 339
Switchboard
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support
06103 766-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
06103 766-9570
Preferred Accounts Customer Care
06103 766-9420
Large Accounts Customer Care
06103 766-9560
Public Accounts Customer Care
06103 766-9555
Switchboard
06103 766-7000
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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106 Appendix
www.dell.com | support.dell.com
Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada General Support
toll-free: 1-866-540-3355
Guatemala General Support
1-800-999-0136
Guyana General Support
toll-free: 1-877-270-4609
Hong Kong
International Access Code: 001
Country Code: 852
Website: support.ap.dell.com
Technical Support E-mail: apsupport@dell.com
Technical Support (Dimension and Inspiron)
2969 3188
Technical Support (OptiPlex, Latitude, and Dell
Precision)
2969 3191
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
Large Corporate Accounts
3416 0907
Global Customer Programs
3416 0908
Medium Business Division
3416 0912
Home and Small Business Division
2969 3105
India Technical Support
1600 33 8045
Sales (Large Corporate Accounts )
1600 33 8044
Sales (Home and Small Business )
1600 33 8046
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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Appendix 107
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Technical Support
1850 543 543
U.K. Technical Support (dial within U.K. only)
0870 908 0800
Home User Customer Care
01 204 4014
Small Business Customer Care
01 204 4014
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care
1850 200 982
Corporate Customer Care (dial within U.K. only)
0870 907 4499
Ireland Sales
01 204 4444
U.K. Sales (dial within U.K. only)
0870 907 4000
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
02 577 826 90
Customer Care
02 696 821 14
Fax
02 696 821 13
Switchboard
02 696 821 12
Corporate
Technical Support
02 577 826 90
Customer Care
02 577 825 55
Fax
02 575 035 30
Switchboard
02 577 821
Jamaica General Support (dial from within Jamaica only)
1-800-682-3639
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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108 Appendix
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Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (servers)
toll-free: 0120-198-498
Technical Support outside of Japan (servers)
81-44-556-4162
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and
Inspiron)
81-44-520-1435
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free:0120-198-433
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
81-44-556-3894
Technical Support (PDAs, projectors, printers,
routers)
toll-free: 0120-981-690
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400
employees)
044-556-3433
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
Public Sales (government agencies, educational
institutions, and medical institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
Technical Support
toll-free: 080-200-3800
Sales
toll-free: 080-200-3600
Customer Service (Penang, Malaysia)
604 633 4949
Fax
2194-6202
Switchboard
2194-6000
Technical Support (Electronics and Accessories)
toll-free: 080-200-3801
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
D5169bk1.book Page 108 Thursday, October 21, 2004 4:37 PM
Appendix 109
Latin America Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
International Access Code: 00
Country Code: 352
Website: support.euro.dell.com
E-mail: tech_be@dell.com
Technical Support (Brussels, Belgium)
3420808075
Home/Small Business Sales (Brussels, Belgium)
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium)
02 481 92 99
Switchboard (Brussels, Belgium)
02 481 91 00
Macao
Country Code: 853
Technical Support
toll-free: 0800 105
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Website: support.ap.dell.com
toll-free: 1 800 88 0193
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 88 1306
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 88 1386
Customer Service (Penang, Malaysia)
04 633 4949
Transaction Sales
toll-free:1800888202
Corporate Sales
toll-free:1800888213
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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110 Appendix
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Mexico
International Access Code: 00
Country Code: 52
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat General Support
toll-free: 1-866-278-6822
Netherlands Antilles General Support
001-800-882-1519
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
Technical Support
020 674 45 00
Technical Support Fax
020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care
020 674 4325
Home/Small Business Sales
020 674 55 00
Relational Sales
020 674 50 00
Home/Small Business Sales Fax
020 674 47 75
Relational Sales Fax
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
New Zealand
International Access Code: 00
Country Code: 64
E-mail (New Zealand): nz_tech_support@dell.com
E-mail (Australia): au_tech_support@dell.com
Technical Support (for desktop and portable
computers)
toll-free:
0800 446 255
Technical Support (for servers and workstations)
toll-free: 0800 443 563
Home and Small Business
0800 446 255
Government and Business
0800 444 617
Sales
0800 441 567
Fax
0800 441 566
Nicaragua General Support
001-800-220-1006
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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Appendix 111
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Website: support.euro.dell.com
E-mail:
http://support.euro.dell.com/no/no/emaildell/
Technical Support
671 16882
Relational Customer Care
671 17575
Home/Small Business Customer Care
23162298
Switchboard
671 16800
Fax Switchboard
671 16865
Panama General Support
001-800-507-0962
Peru General Support
0800-50-669
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
Website: support.euro.dell.com
E-mail: pl_support_tech@dell.com
Customer Service Phone
57 95 700
Customer Care
57 95 999
Sales
57 95 999
Customer Service Fax
57 95 806
Reception Desk Fax
57 95 998
Switchboard
57 95 999
Portugal
International Access Code: 00
Country Code: 351
Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support
707200149
Customer Care
800 300 413
Sales
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
Puerto Rico General Support
1-800-805-7545
St. Kitts and Nevis General Support
toll-free: 1-877-441-4731
St. Lucia General Support
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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112 Appendix
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Singapore (Singapore)
International Access Code: 005
Country Code: 65
Website: support.ap.dell.com
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
toll-free: 1800 394 7430
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 394 7478
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales
toll-free: 1 800 394 7412
Corporate Sales
toll-free: 1 800 394 7419
Slovakia (Prague)
International Access Code: 00
Country Code: 421
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
02 5441 5727
Customer Care
420 22537 2707
Fax
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
02 5441 7585
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Gold Queue
011 709 7713
Technical Support
011 709 7710
Customer Care
011 709 7707
Sales
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
604 633 4810
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
D5169bk1.book Page 112 Thursday, October 21, 2004 4:37 PM
Appendix 113
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Technical Support
902 100 130
Customer Care
902 118 540
Sales
902 118 541
Switchboard
902 118 541
Fax
902 118 539
Corporate
Technical Support
902 100 130
Customer Care
902 115 236
Switchboard
91 722 92 00
Fax
91 722 95 83
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Website: support.euro.dell.com
E-mail: http://support.euro.dell.com/se/sv/emaildell/
Technical Support
08 590 05 199
Relational Customer Care
08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
20 140 14 44
Technical Support Fax
08 590 05 594
Sales
08 590 05 185
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Website: support.euro.dell.com
E-mail: Tech_support_central_Europe@dell.com
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate)
0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate)
0848 821 721
Fax
022 799 01 90
Switchboard
022 799 01 01
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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114 Appendix
www.dell.com | support.dell.com
Tai wa n
International Access Code: 002
Country Code: 886
Website: support.ap.dell.com
E-mail: ap_support@dell.com
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 00801 86 1011
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 00801 60 1256
Transaction Sales
toll-free: 00801 65 1228
Corporate Sales
toll-free: 00801 651 227
Thailand
International Access Code: 001
Country Code: 66
Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell
Precision)
toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
toll-free: 1800 0600 09
Customer Service (Penang, Malaysia)
604 633 4949
Corporate Sales
toll-free: 1800 006 009
Transaction Sales
toll-free: 1800 006 006
Trinidad/Tobago General Support
1-800-805-8035
Turks and Caicos Islands General Support
toll-free: 1-866-540-3355
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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Appendix 115
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct and general)
0870 908 0800
Global Accounts Customer Care
01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care
01344 373 185
Preferred Accounts (500–5000 employees)
Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care
01344 373 194
Home and Small Business Sales
0870 907 4000
Corporate/Public Sector Sales
01344 860 456
Home and Small Business Fax
0870 907 4006
Uruguay General Support
toll-free: 000-413-598-2521
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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116 Appendix
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U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
Automated Order-Status Service
toll-free: 1-800-433-9014
AutoTech (portable and desktop computers)
toll-free: 1-800-247-9362
Consumer (Home and Home Office)
Technical Support
toll-free: 1-800-624-9896
Customer Service
toll-free: 1-800-624-9897
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283-2210
Business
Customer Service and Technical Support
toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Printers and Projectors Technical Support
toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234-1490
Dell Sales
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798-7561
Software and Peripherals Sales
toll-free: 1-800-671-3355
Spare Parts Sales
toll-free: 1-800-357-3355
Extended Service and Warranty Sales
toll-free: 1-800-247-4618
Fax
toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands General Support
1-877-673-3355
Venezuela General Support
8001-3605
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
D5169bk1.book Page 116 Thursday, October 21, 2004 4:37 PM
Appendix 117
FCC Notices (U.S. Only)
Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B
digital devices. To determine which classification applies to your computer, examine all FCC
registration labels located on the bottom, side, or back panel of your computer, on card-mounting
brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire
computer is considered to be a Class A digital device. If
all
labels carry an FCC Class B rating as
distinguished by either an FCC ID number or the FCC logo, ( ), your computer is considered to
be a Class B digital device.
Once you have determined your computer’s FCC classification, read the appropriate FCC notice.
Note that FCC regulations provide that changes or modifications not expressly approved by Dell
could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause
undesired operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause harmful interference with radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s
instruction manual, may cause interference with radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
D5169bk1.book Page 117 Thursday, October 21, 2004 4:37 PM
118 Appendix
www.dell.com | support.dell.com
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in
compliance with FCC regulations:
Model number: PP14L
Company name:
Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
D5169bk1.book Page 118 Thursday, October 21, 2004 4:37 PM
Index 119
Index
A
audio connectors
description, 17
audio device
connecting, 31
audio. See speakers
B
battery
charge gauge, 20, 26
charging, 27
checking the charge, 26
description, 20
installing, 28
low-battery warning, 27
performance, 25
power meter, 26
removing, 27
storing, 28
blanks
PC Cards, 39
removing, 41
Bluetooth wireless technology
device status light, 14
installing, 89
boot sequence, 97
C
CardBus technology
PC Cards, 39
CD drive
problems, 50
CD-RW drive
problems, 50
CDs
using, 29
Check Disk, 51
coin-cell battery
replacing, 85
computer
crashes, 56-57
restore to previous operating
state, 67
slow performance, 53, 58
specifications, 91
stops responding, 56
conflicts
software and hardware
incompatibilities, 70
connecting
audio device, 31
TV, 31
copying CDs
helpful tips, 30
how to, 29
copying DVDs
helpful tips, 30
how to, 29
D
Dell
contacting, 99, 117
support policy, 98
support site, 10
Dell Diagnostics, 47
device status lights
description, 12
diagnostics
Dell, 47
digital-video interface. See
DVI
display
description, 11-12
removing, 86
display latch
description, 11
display settings for a TV
enabling in Windows XP, 34
documentation
help file, 9
online, 10
Product Information Guide, 9
Setup Diagram, 9
Dolby headphones, setting
up, 34
drivers
about, 66
identifying, 66
reinstalling, 66
D5169bk1.book Page 119 Thursday, October 21, 2004 4:37 PM
120 Index
120 Index
drives
problems, 49
See hard drive
DVD drive
problems, 50
DVDs
using, 29
DVI monitor connector
description, 18
E
error messages, 53
F
fan
description, 15, 17, 20
FCC notice, 117
floppy drive
connecting to a USB
connector, 15
H
hard drive
description, 20
problems, 51
replacing, 73
returning to Dell, 75
hardware
conflicts, 70
Hardware Troubleshooter, 70
Help and Support Center, 10
help file, 9
hinge cover
description, 83
removing, 83
I
IEEE 1394 connector
description, 17
problems, 54
Internet connection, 21
IRQ conflicts, 70
K
keyboard
description, 13
numeric keypad, 35
problems, 54
removing, 84
shortcuts, 36
keyboard status lights
description, 14
keypad
numeric, 35
L
labels
Microsoft Windows, 10
Service Tag, 10
M
media control buttons
description, 13
memory
installing, 75
removing, 76
messages
error, 53
Microsoft Windows label, 10
Mini PCI card
installing, 81
Mini PCI card cover
description, 20
modem
installing, 79
modem connector
description, 19
monitor
problems, 64
See display
N
network
problems, 58
network connector
description, 19
numeric keypad, 35
O
operating system
reinstalling Windows XP, 68
D5169bk1.book Page 120 Thursday, October 21, 2004 4:37 PM
Index 121
optical drive
description, 15
optical-drive locking screw
description, 20
optical-drive tray eject button
description, 15
P
PC Card slot
description, 17
PC Cards
blanks, 39, 41
CardBus technology, 39
extended, 39
installing, 39
removing, 41
slot, 39
types, 39
wireless network adapter, 39
PC Restore, 67
power
line conditioners, 23
problems, 59
protection devices, 23
surge protectors, 23
UPS, 23
power light
conditions indicated by, 59
printer
cable, 22
connecting, 22
problems, 61
USB, 22
problems
blue screen, 57
CD drive, 50
CD-RW drive, 50
computer crashes, 56-57
computer does not start up, 56
computer stops responding, 56
conflicts, 70
Dell Diagnostics, 47
drives, 49
DVD drive, 50
error messages, 53
hard drive, 51
IEEE 1394 connector, 54
keyboard, 54
lockups, 56
network, 58
power, 59
power light conditions, 59
printer, 61
program crashes, 56
program stops responding, 56
programs and Windows
compatibility, 57
restore to previous operating
state, 67
scanner, 61
slow computer
performance, 53, 58
software, 56-57
sound and speakers, 62
spyware, 53, 58
technical support policy, 98
video and display, 64
Program Compatibility
Wizard, 57
R
RAM. See memory
reinstalling
Windows XP, 67-68
S
safety instructions, 9
scanner
problems, 61
screen. See display
Secure Digital card slot
description, 16
security cable slot
description, 16
Service Tag, 10
software
conflicts, 70
problems, 57
speakers
description, 13
problems, 62
volume, 62
specifications, 91
spyware, 53, 58
subwoofer
description, 20
support
contacting Dell, 99, 117
policy, 98
S-video TV-out connector
connecting a TV, 19
description, 19
D5169bk1.book Page 121 Thursday, October 21, 2004 4:37 PM
122 Index
122 Index
System Restore, 67-68
system setup program, 97
T
technical support
policy, 98
telephone numbers, 117
touch pad
customizing, 38
description, 13
using, 38
troubleshooting
conflicts, 70
Dell Diagnostics, 47
external keyboard
problems, 54
Hardware Troubleshooter, 70
Help and Support Center, 10
restore to previous operating
state, 67
See problems
turning off your computer, 71
TV
connecting, 31
enabling display settings in
Windows XP, 34
U
uninterruptible power supply.
See UPS
UPS, 23
USB connectors
description, 19
V
video
problems, 64
video connector
description, 18
W
warranty, 9
Windows XP
Device Driver Rollback, 67
enabling display settings for a
TV, 34
Hardware Troubleshooter, 70
Help and Support Center, 10
Program Compatibility
Wizard, 57
reinstalling, 67-68
System Restore, 67-68
wireless network, 44
wireless network adapter
PC Cards, 39
D5169bk1.book Page 122 Thursday, October 21, 2004 4:37 PM
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