22
Ground coffee is being
used (not beans) and the
appliance does not deliv-
er the coffee.
•Too much ground coffee has been
added.
• The button has not been pressed
and the appliance has used both the
ground coffee added and the coffee
ground by the mill
•Ground coffee has been added when
the appliance is off.
• Remove the infuser and thoroughly clean the inside of the
appliance, as described in section 15.2. Repeat the operation
using a maximum of 1 measuring scoop of ground coffee.
• Thoroughly clean the inside of the appliance, as described in
section 15.2. Repeat the operation, first pressing the
button as described in section 9.
• Remove the infuser and thoroughly clean the inside of the
appliance, as described in section 15.2. Repeat the oper-
ation, but switch the appliance on first.
The infuser cannot be
removed for cleaning.
• The appliance is on. The infuser can
only be removed if the appliance is off.
•Turn the appliance off and remove the infuser (see section
15.2). IMPORTANT: the infuser can only be removed if
the appliance is off. Attempting to remove the infuser
when the appliance is on may cause serious damage.
When the button
is pressed, the appliance
does not turn on.
• The appliance is not plugged in. • Check that the power cable is plugged into the outlet.
19 PROBLEMS TO BE RESOLVED BEFORE CALLING THE SERVICE CENTER
If the appliance is not working and an alarm light is on, the causes of the malfunction can be identified and
resolved by referring to section 18.
If, on the other hand, no alarm light is on, run the following checks before calling the service center.
PROBLEM CAUSE SOLUTION
The coffee is not hot
• The cups have not been preheated.
• The infuser is too cold
• Heat the cups by rinsing them in hot water or leaving them
for at least 20 minutes on the cup warmer tray on the lid
(see tip, section 5 and note 3, section 6).
• Heat the infuser by pressing the button before mak-
ing the coffee (fig. 13, see note 3, section 6).
The coffee is not creamy
enough
• The coffee is ground too coarsely
•Wrong type of coffee is being used.
•Turn the grinding regulator one click counterclockwise (see
section 8).
•Use a type of coffee for espresso coffee makers.
The coffee runs out too
slowly.
• The coffee is ground too finely. • Turn the grinding regulator one click clockwise (see section
8).
The coffee runs out too
quickly.
• The coffee is ground too coarsely. • Turn the grinding regulator one click counterclockwise (see
section 8).
The coffee does not come
out of one of the spouts.
•The spout holes are blocked. • Scrape off the dry coffee residues with a needle (fig. 27).
When coffee beans are
being used and the ,
or , button is
pressed, the appliance
does not deliver coffee,
but only water.
• The ground coffee may be blocked in
the funnel.
• Remove the ground coffee inside the funnel using a knife
(see section 9 - note 5). Then clean the infuser and the
inside of the appliance (see description in section 15.2).
