TROUBLESHOOTING
Below is a list of some of the possible malfunctions�
If the problem cannot be resolved as described, contact Customer Services�
PROBLEM POSSIBLE CAUSE REMEDY
The coffee is not hot
The cups were not preheated� Warm the cups by rinsing them with hot
water (Please note you can use the hot water
function)�
The infuser has cooled down because 2/3
minutes have elapsed since the last coffee
was made�
Before making the coffee, warm the infuser by
pressing the button�
Low coffee temperature is set� In the menu, set a high coffee temperature�
The coffee is thin or
not creamy enough�
The coffee is ground too coarsely� Turn the grinding adjustment knob one
click anticlockwise towards “1” while the
coffee mill is in operation (fig� 10)� Continue
one click at a time until coffee delivery is
satisfactory� The effect is only visible after
delivering two coffees (see “Adjusting coffee
mill”, page 12)�
The coffee is unsuitable� Use pre-ground coffee for espresso coffee
makers
The coffee is delivered
too slowly or a drop at
a time�
The coffee is ground too finely� Turn the grinding adjustment knob one click
clockwise towards “7” while the coffee mill is
in operation (fig� 10)�
Continue one click at a time until coffee
delivery is satisfactory�
The effect is only visible after delivering 2
coffees (see the section: “Adjusting the coffee
mill” on page 12)�
Coffee does not come
out of one of the
spouts�
The spouts are blocked� Clean the spouts with a toothpick�
The frothed milk has
large bubbles
The milk is not cold enough or is not semi-
skimmed�
You should ideally use skimmed or semi-
skimmed milk at refrigerator temperature
(about 5°C)� If the result is still disappointing,
try another brand of milk�
The milk is not frothed
Cappuccino maker dirty� Clean as described in the section “Cleaning
the cappuccino maker after use” on page 31�
Steam delivery stops
A safety device stops steam delivery after 3
minutes�
Wait, then activate the steam function again�
The appliance does not
come on�
It is not plugged into the mains socket� Plug into the mains socket�
The main switch is in the 0 position� Place the main switch in the I position (fig� 1)�
