Most problems are easily solved if you understand the cause.
Check the following list for problem before calling for service.
15
TROUBLE SHOOTING
Program dose not start.
Water dose not enter
the washing machine.
Washing machine is
not drain.
Washing machine is
not spin.
Spin result is
unsatisfactory.
Foam come out of the
detergent case.
Serious noise and
vibration
Plug is loose or not plugged in.
Power failure.
Loading door is not closed.
Program is not selected.
Start/hold button is not pressed.
Water tap is not turned on.
Inlet hose is kinked or folded.
Filters is blocked in water inlet
filter.
Drain hose is kinked or clogged.
Pump filter is clogged.
The amount of laundry is too
small.
The laundry is unbalanced.
Drain hose is placed over 1m
above the floor.
Too much detergent or unsuitable
detergent used.
Transit bolts are not removed.
Washing machine is installed on
uneven floor.
Washing machine is not leveled.
Insert plug tightly.
An interrupted program will be resumed when the
power return.
Check whether laundry is trapped in door.
Close the loading door. (a click should be heard)
Select the desired program.
Press the Start/hold button.
Turn the water tap on.
Straighten the inlet hose.
Clean the water inlet filter.
Straighten and clean the drain hose.
Clean the pump filter
Add the laundry to balance. And repeat the Spin
cycle.
Rearrange the laundry. And repeat the Spin cycle.
If articles of heavy clothing (e.g. bath robe) are
loaded, washing machine may skip or stop the spin
cycle.
Place the drain hose under 1m above the floor.
Repeat the Rinse cycle.
Remove the transit bolts
Reinstall washing machine on even floor.
Adjust the level of washing machine using adjustable
legs.
Problem Cause Solution
The water tap is closed.
The filter of the valve inlet is clogged.
The valve inlet is an inferior product or broke
down.
The water level sensor (sensor pressure) is an
inferior product or broke down.
The drain motor works during water supply.
The PCB ASS’Y does not check the water level.
The drain hose is kinked or clogged.
The drain motor is an inferior product.
The valve inlet works during drain.
The water level sensor is an inferior product.
The PCB ASS’Y does not check the water level.
The laundry is concentrated to one side of the
drum during spin.
The Start/Hold button is pressed while the door is
opened.
The switch door lock is an inferior product.
The PCB ASS’Y does not check the door lock.
CAUSE
IE
OE
UE
LE
WATER
INLET
ERROR
DRAIN
ERROR
UNBALANCE
ERROR
DOOR
OPEN
ERROR
MESSAGE ERROR
Open the water tap.
Clean the filter of the valve inlet.
Change the valve inlet.
Change the water level sensor
(sensor pressure).
Change the drain motor.
Change the PCB ASS’Y.
Clean and straighten the drain hose.
Change the drain motor.
Change the valve inlet
Change the water level sensor.
Change the PCB ASS’Y.
Rearrange the laundry.
Close the door.
Change the switch door lock.
Change the PCB ASS’Y.
SOLUTION
■ DISPLAY ERROR MESSAGE
