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ENGLISH
CHECK BEFORE ASKING
FOR SERVICE
If the cooker is not used according to specified procedure, it may not work properly even though the
symptom is not a failure.
If rice is not cooked properly or warm is abnormal, check the condition per the checklist below.
If abnormality still persists even after checking, consult customer care center.
Symptom Checkpoint
Action
Rice water
overflows
Rice is scorched and
stuck to Inner pot.
Cooked rice has
odor or is discolored
warm mode.
Cooked rice is:
Too thick
Half-cooked
Too soft-boiled
Was there too much water added
beyond the criteria water level?
Was the rice cooked without inner lid
attached?
Was the rice washed properly?
Was Cooking switch pressed forcefully
even after the rice cooking was completed
and the cooker switched to warm mode?
Was the rice cooked without the
scorched trace at the bottom of the inner
pot washed off?
Wasn there any foreign matters stuck
between the heating plate and inner pot
when rice was cooked?
Was the rice scorching proof plate used?
Is the lid closed tightly?
Does power plug refuse to be pulled out
during warming?
Was there any rice paddle, cold rice or
other grains during warming?
Was the amount of rice used too small?
Is water adjusted to proper level?
Is there any foreign matter stuck at the
outer bottom of inner pot, or is the
bottom of inner pot uneven?
Wasn the lid open before the steam lamp
turned off after conversion to mode?
Wasn the power cut or did the cooking
switch go off while the rice was cooking?
Open the lid and take out water.
Attach inner lid.
Wash rice thoroughly .
Once rice cooking is completed, NEVER press
Cooking switch.
Wash the inner Pot thoroughly.
Clean the heating plate and inner pot so
foreign matter does not stick to them.
Use cooking silicone pad plate when cooking
rice. (See page 22.)
Close the lid completely to allow no gap.
Keep power socket plugged always during
warming.
Do NOT put in rice paddle, cold rice or other
grains.
If the amount of rice to remain in warming
mode is small, gather rice at the center of inner
pot during warming.
Steam lamp is ON
before pressing
Cooking switch.
Did you try continuous cooking before
Steam lamp turns OFF when doing
continuous cooking?
Did you boil water for product
management immediately before use?
If product temperature drops below certain
temperature, Steam lamp turns OFF
automatically. Cool down product sufficiently,
and then use it.
Steam lamp is designed to work at certain
temperature.
Steam lamp is OFF after
cooking is completed.
Did you press Cooking switch forcefully?
Did you cook an amount of rice for less
than 10 servings?
Cook an amount between minimum
servings(10 servings) and maximum
servings(30 servings).
If steam lamp works abnormally even after
normal use, contact the service center and
dealer.
Adjust water level to measurement graduation
depending on rice amount.
Clean foreign matters.
Keep the lid closed and let the steam settle as
long as possible.
Do not touch Cooking switch until rice
cooking is completed and the switch turns
OFF automatically.
