Note
If Dolby Digital Live or DTSConnect is enabled, only PCM audio and certain compressed audio (for
example, MP3) can be played, which will be encoded by Dolby Digital Live or DTSConnect through
your selected output device.
Problems with Multiple Audio Devices
If there are other audio cards on the system.
You may have an existing audio device installed in your computer. The audio device may be an audio
card or an onboard audio chipset. Before you install your audio device, you are advised to disable or
completely uninstall and remove your existing audio device. Operating multiple audio devices in your
computer may introduce usability issues.
Alternatively, during the installation of your audio card, do the following:
l If your computer detects an installed Sound Blaster Audigy series, Sound Blaster Live! series or
Sound Blaster PCI512 audio card, a message box recommending that you completely uninstall and
remove the older audio device will appear. Click the Yes button and follow the instructions on the
screen to complete the removal of the old audio device. Remove the old audio card from your
computer.
l If your computer detects any other installed audio card, a message box recommending that you
completely uninstall and remove the older audio device will appear. Click the Yes button to continue
with the installation of the audio card.
After the installation of the audio card, completely uninstall the existing card and remove the audio
card from your computer.
If the system has an onboard audio chipset.
Disable your computer's onboard audio chipset. Consult the documentation of your computer's
motherboard for details.
Problems with Sound
No sound from the headphones.
Check the following:
l The headphones are connected to the card's Line Out 1 jack (Front L/R).
l In the Speakers/Headphones tab of the Sound Blaster Z-Series Control Panel, the Headphones
option is selected.
No audio output when playing digital files such as .WAV, MIDI files or AVI clips.
Check the following:
l The speakers' volume control knob, if any, is set at mid-range. Adjust the volume in Mixer Settings
of the Sound Blaster Z-Series Control Panel, if necessary.
l The powered speakers or external amplifier are connected to the card's Line Out jacks.
l There is no hardware conflict between the card and a peripheral device. See Problems with Sound.
l The Speakers/Headphones Configuration settings in the Speakers/Headphones tab of the Sound
Blaster Z-Series Control Panel corresponds to your actual speaker or headphone configuration.
Troubleshooting 46
