Corel accounts and services | 25
• the email address associated with your Corel.com account. For each Corel.com account, a unique email address and password are
required. When you authenticate your product to access online features and content, you sign in with a specific Corel.com account,
associating the product with that account and its email address.
This topic describes two typical cases in which you need to change your account settings and then update your user credentials in the
installed product to match the new account settings. Updating your user credentials ensures that you don’t need to uninstall and reinstall
the product.
You want to merge two product subscriptions that you purchased with the same Corel.com account at a different time so that the
subscriptions have the same renewal date.
In this case, each subscription is associated with a different serial number. You must first go to Your Account page, and then associate both
subscriptions with one of the serial numbers. Second, you must edit the user credentials in the product that now has an obsolete serial
number.
Step 1: Go to Your Account page by signing in on corel.com, and then click Merge in the Product Status area. On the Subscriptions page,
select the subscriptions that you want to merge. Proceed to the Confirm selection page, and choose the serial number that you want to
keep.
Step 2: Start the version of CorelDRAW or Corel PHOTO-PAINT that now has an obsolete serial number. Click Tools Options, and in the
Global list of categories, click User Credentials. Next, click Edit Credentials, and in the dialog box, type the serial number that you chose in
step 1.
You have two Corel.com accounts associated with different email addresses, and you want to merge the two accounts.
First, you must call Corel Support Services to merge the accounts for you, and then you must update your email address through the
product.
Step 1: Contact Corel Support Services with a request to merge the two accounts for you. You will be asked to provide an active email
address for your merged account. If you have subscriptions or Upgrade Programs in each account, they are associated with different serial
numbers so you need to choose one of the serial numbers.
Step 2: Start the version of CorelDRAW or Corel PHOTO-PAINT that is now associated with an obsolete account and email address. Click
Tools Options, and in the Global list of categories, click User Credentials. Click Edit Credentials, and in the dialog box that appears, type
the email address that you chose for your merged account. Type your password. If necessary, type the serial number that you chose in step 1.
Corel Support Services
Corel Support Services can provide you with prompt and accurate information about product features, specifications, pricing, availability,
services, and technical support. For the most current information on support services available for your Corel product, please visit
www.corel.com/support.
About Corel
Corel is one of the world’s top software companies providing some of the industry’s best-known graphics, productivity and digital media
products. Boasting the most comprehensive portfolio of innovative software, we’ve built a reputation for delivering solutions that are easy
to learn and use, helping people achieve new levels of creativity and productivity. The industry has responded with hundreds of awards for
innovation, design and value.
Used by millions of people around the world, our product lines include CorelDRAW Graphics Suite, CorelDRAW Technical Suite, Corel®
Painter®, Corel® PaintShop® Pro, Corel® VideoStudio® and Corel® WordPerfect® Office. For more information on Corel, please visit
www.corel.com.
