51
TROUBLESHOOTING
POSSIBLE CAUSE
Video playback files are missing.
The operating system may not be
allocating adequate resources to
download the pictures.
The Mini-USB cable is not plugged
into the camera.
The Mini-USB cable is not plugged
into the computer.
The computer is not powered on.
The Software is not installed on the
computer.
Software is not fully or correctly
installed on the computer.
The card may not be SD certified.
The card may be corrupted.
No card is inserted in the camera.
SYMPTOM
Cannot playback stored video
clips on the computer.
Camera is not responding
during picture download to the
PC.
Cannot transfer pictures to the
computer. The New Hardware
Wizard cannot locate drivers.
(Windows 98/98SE)
The camera does not
recognize your SD Card.
POSSIBLE SOLUTION
Install Microsoft DirectX 9. (p.38)
Reset the camera by pressing the reset
button with a pointed object such as a
pen. Reboot the computer.
Check that the Mini-USB cable is
plugged into the camera.
Check that the USB cable is plugged
into the computer.
Turn your computer on.
Disconnect the Mini-USB cable from the
camera and the computer. Install the
camera software and drivers. (p.38)
Disconnect the Mini-USB cable from the
camera and the computer. Uninstall the
software: Start-Settings-Control Panel-
Add/ Remove Programs. Re-install the
camera drivers. (See p.38)
Purchase a certified SD card.
Reformat the card.
Caution: Formatting erases all pictures
on the card. p.31
Insert a card into the card slot.
See p.9
VIEWING VIDEO CLIPS ON THE COMPUTER (WINDOWS 98/98SE/2000)
INSTALLING SOFTWARE AND DRIVERS
SD CARDS
