7 GUARANTEE
CLIMASTAR guarantees that in the moment of its purchase the product is free of any defect in the materials and in the
work force (limited guarantee). CLIMASTAR offers a commercial and voluntary guarantee; conditions included are
similar to those of the legal guarantee, being CLIMASTAR responsible for the non-conformities arisen in the terms and
conditions mentioned below. Moreover, CLIMASTAR offers a total warranty of 2 years in the spare parts.
- CLIMASTAR is responsible for the non-conformities arisen within the 6 months following the date of sale. If the non-
conformity
arises after those 6 months, the user shall prove that the non-conformity already existed when delivered. The user must
inform
CLIMASTAR of said non-conformity in a period inferior to two months.
- To obtain the service under the terms of this warranty it is important to detail the device’s purchasing date because
the warranty
period starts with the purchase invoice of the system customer. However, in no case this warranty will be liable for
defects that
may arise after thirty-six months from the manufacture date.
- This warranty is strictly limited to the repairing in the factory of the manufacturing defect part or parts of the device,
or to the
complete replacement of the system when, in the opinion of the manufacturer, it is not possible or is uneconomical. This
does not
include any other type of expenditure as an installation, assembly, disassembly or transport.
- This warranty does not cover defects and / or malfunction caused by accidents, misuse, negligence, wears, breakage,
an incorrect
installation and poor electricity supply to the system. This warranty is also excluded if it is used with another purpose
other than
heating, for an alteration, modification, tampering or unauthorized repairing of the product, and by other different
causes
beyond the manufacturer’s reach after the delivery of the product.
- The warranty does not cover the costs and expenses incurred to access the device or installation, such as in hidden
locations,
heights, non-practicable ceilings. Neither does it include the costs derived from removing or replacing any structural
element to
access the device or the installation.
- No heating system will be returned to CLIMASTAR without a previous codified and official MERCHANDISE
RETURN
AUTHORITATION. CLIMASTAR assumes no liability for any equipment that is returned without the previously
mentioned
MERCHANDISE RETURN AUTHORIZATION.
- CLIMASTAR and/or its agents have the right to decide whether to replace the system or to repair the damaged
components.
None of these options will extend the original warranty period.
- Any reparation must be done by the Technical Service and authorized by the manufacturer and/or any of its agents;
any
manipulation done by unauthorized personal will void this warranty. In case of substitution of the device the buyer
must go to
the selling centre which will be in charge of receiving the system.
- RESPONSIBILITY LIMITATION: CLIMASTAR as a manufacturer is not responsible for any personal or material
damage that
directly or indirectly might result of a non-proper installation, from an improper handling or neither for the lack of
technical
qualified staff, nor for the installation costs which are expressly excluded from this warranty.
- None of the present conditions may be extended or modified without the express consent of CLIMASTAR.
