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Quick Start Guide

Cisco 7912

IP Telephone

Contents:

Cisco 7912 IP Phone Feature and Key Overview ..............................................................3

Basic Features............................................................................................................................5

Installing the IP Phone and Connecting to the Network.....................................................5

Placing a Call............................................................................................................................5

Answering a Call.......................................................................................................................5

End a Call..................................................................................................................................5

Soft Features...............................................................................................................................6

Parking a Call............................................................................................................................6

Transferring a Call....................................................................................................................6

Forward All Calls ......................................................................................................................6

Cancel Forward All Calls .........................................................................................................6

Transfer Directly into a Voice mail Account (Optional).......................................................6

Place a Call on Hold ................................................................................................................7

Placing Conference Calls........................................................................................................7

Conference Call Options .........................................................................................................7

INITIATING a Meet-Me Conference Call..............................................................................7

JOINING a Meet-Me Conference Call ..................................................................................7

Call Pickup.................................................................................................................................8

Redial the Last Number Called ..............................................................................................8

Information Features.................................................................................................................9

Call History Features ...............................................................................................................9

LCD Display Contrast ..............................................................................................................9

Setting up Voice Mail...............................................................................................................9

Accessing Voicemail..............................................................................................................10

Checking Voicemail from an Outside Line .........................................................................10

Making Calls from a Corporate Directory...........................................................................10

Audio Features .........................................................................................................................11

Ringing Tone ...........................................................................................................................11

Adjusting the Ringer Volume (Review) ...............................................................................11

Adjusting the Handset, Speakerphone or Headset Volume (Review)...........................11

2 – Quick Start Guide: Cisco 7912 IP Telephone UMR Information Technology

UMR Information Technology Quick Start Guide: Cisco 7912 IP Telephone – 3

Cisco 7912 IP Phone Feature and Key Overview

Handset with Indicator Light

Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings

and will be set to remain lit when you receive a voice mail message.

LCD Screen

Displays features such as time, date, your phone number, caller ID if available, line/call status and soft

key tabs.

Cisco IP Phone Model Type

Indicates your Cisco IP phone model.

“Soft Key” Buttons

Four interactive “soft keys” that provide available call features and functions.

Example: Handset on Cradle:

Redial NewCall Message CFwdAll

Hold EndCall Resume more

Answer MeetMe Pickup more

GpickUp Trnsfer Park more

Confrn more

(note dark vs. light shading)

Example: Lift the Handset without Dialing anything:

Redial EndCall Message more

MeetMe PickUp GpickUp more

(note EndCall instead of NewCall)

Example: During a Call:

Hold EndCall

Trnsfer

Park Confrn more

Volume Button

Increases or decreases the volume for the handset, headset or speakerphone (depending on which is

being used).

• Press the 6 button to decrease the volume of the handset, speakerphone, or headset

• Press the 5 button to increase volume of the handset, speakerphone, or headset

• To save the volume setting, press the # key

Navigation Button (Toggle UP/DOWN Key) or “SCROLL Key”

Enables you to scroll through text and select features displayed on the LCD Screen

Dial Pad

Works exactly like the dial pad on a traditional phone.

Hold Button

Puts caller on hold until Hold button is pressed again.

4 – Quick Start Guide: Cisco 7912 IP Telephone UMR Information Technology

Global Services Button

Access a variety of additional features such as voicemail, directories, settings, and even UMR Information

Technology announcements.

UMR Information Technology Quick Start Guide: Cisco 7912 IP Telephone – 5

Basic Features

Installing the IP Phone and Connecting to the Network

1. Connect an Ethernet cable to the Network port (left port) on the phone.

2. Connect the handset and headset (if applicable) to their respective ports.

3. Connect the Ethernet cable from your Desktop PC to the Access Port on the IP Phone (right port -

optional).

4. Connect the power plug to the DC48V AC Adapter port (optional).

Note: Before successfully installing the phone, the system administrator must prepare the network

for the phone.

Placing a Call

There are two options for placing a new call.

• Lift the Handset and dial the number.

• Press the NewCall soft key and dial the number.

Internal Extension:

Dial the 4-digit extension

External Local Call:

Dial 3 + the entire 7-digit phone number

Long Distance :

Dial 3 + 1 the entire 10-digit phone number (area code + number)

Notes: After you press the 3 (for an outside line) you will hear a dial tone again to let you know you are

accessing an external line.

Pick up the handset. If you do not hear a dial tone, press an available line button to begin

making the call.

Press the SPEAKER button. If you do not hear a dial tone, press an available line button to begin

to make the call or press the NewCall soft key. If you do not hear a dial tone, press an available

line button to begin to make the call (the call will dial with the speakerphone on).

Answering a Call

There are two options for answering a call.

• Lift the Handset.

• Press the Answer soft key.

End a Call

There are two options for ending a call.

• Hang up the Handset. .

• Press the EndCall soft key and hang up.

6 – Quick Start Guide: Cisco 7912 IP Telephone UMR Information Technology

Soft Features

Parking a Call

Park a call when you want to store the call and then retrieve the call from another IP Phone. Call Park

numbers are pre-configured by your system administrator. Follow the below steps to park a call:

Step 1) During an active call, press the more soft key until you see the Park tab.

Step 2) Press the Park tab soft key. The LCD screen displays a special call park number at which the

call is stored.

Step 3) Make a note of the call park number and then hang up. The call is parked at that number,

allowing you to retrieve it from another phone.

Step 4) To retrieve the parked call from another phone, dial the call park number at which the call is

parked.

Note: You have a limited amount of time to retrieve the parked call before it reverts to ringing at its

original destination.

Transferring a Call

Follow these steps to Transfer a call to another extension.

Step 1) While on the call, press the Trnsfer soft key (this places the caller on hold).

Step 2) Dial the office extension to which you want to transfer the call.

Step 3) When it rings on the transferred to extension, press Trnsfer soft key again, or when the party

answers the call, announce the call and press the Trnsfer soft key again.

Step 4) Hang up the phone or end the call.

Note: If the party refuses the call, press the Resume soft key to return to the original call.

Forward All Calls

Call Forwarding allows you to redirect all incoming calls from your Cisco IP Phone to another number.

Step 1) Press the CFwdALL soft key (you will hear two beeps).

Step 2) Dial the 4-digit extension to which all calls will be forwarded.

Note: Be sure to enter the number exactly as you would if you were placing a call to that number.

After you enter the number, an animated phone icon with a flashing right allow appears in the

upper-right corner of the LCD screen. The LCD also displays a message confirming the number

or extension to which your calls are being forwarded.

Cancel Forward All Calls

Step 1) Press the CfwdAll soft key (you will hear two beeps).

Note: The flashing right arrow on the LCD display will disappear indicating that Call Forwarding has

been deactivated.

Transfer Directly into a Voice mail Account (Optional)

Step 1) While on the call, press the Trnsfer soft key (this places the caller on hold).

Step 2) Press the * key.

Step 3) Enter the extension of the person you are transferring to (at this point, you may announce the

call, or go directly to step 4.

Step 4) Press the Trnsfer soft key to complete the transfer.

UMR Information Technology Quick Start Guide: Cisco 7912 IP Telephone – 7

Place a Call on Hold

Step 1) While on the call, press the Hold button (has an octagon symbol, left of the Up/Down scroll

keys: ).

Step 2) To return to a call, press Hold button again.

Placing Conference Calls

To establish a conference call for the existing call.

Step 1) Press the More soft key and then press the ConFrn soft key (this will automatically select a

new line and place the other party on hold).

Step 2) Dial the 4-digit extension or 3 + (local or long distance number).

Step 3) When the party answers, press the ConFrn soft key again and the party will be added to the

conference call.

Step 4) Repeat steps 1 through 3 to add additional parties to the conference call.

Conference Call Options

Notes: To place a conference call on hold, press the Hold soft key (the other parties can talk among

themselves but they cannot hear you).

To place a conference call on speakerphone, press the SPEAKER button.

To mute a conference call on speakerphone, press the MUTE button to turn off the microphone.

Items to Consider for Conference Calls

§ Once the conference call initiator disconnects, no new conferees can be added

§ When you place a call on hold, a beeping tone is generated every few seconds. Consider using the

mute instead of hold to avoid disrupting other callers.

§ To abandon the addition of a conferee, press the Line button.

INITIATING a Meet-Me Conference Call

In a Meet-Me conference call, participants dial a pre-arranged conference number at a specific time to

meet on a call.

Step 1) Contact the network administrator and obtain a meet-me conference number.

Step 2) Lift the Handset and press the more soft key once to display the Meet-Me tab.

Step 3) Press the Meet-Me soft key.

Step 4) Dial the Meet-Me conference number obtained from the network administrator.

JOINING a Meet-Me Conference Call

Step 1) Dial the conference number provided by the Meet-Me conference initiator.

Note: You will be connected to the conference once the initiator has dialed in and established the Meet-

Me call.

8 – Quick Start Guide: Cisco 7912 IP Telephone UMR Information Technology

Call Pickup

Call Pickup allows you to pick up incoming calls within your own group. A “group” is defined by your

system administrator and typically limited to a neighboring offices or cubes within “ringing range” of

each other. Activate call pickup so that an incoming call delivered to another extension in your group

rings on your extension.

Step 1) Pick-up the handset.

Step 2) Press the more key one time.

Step 3) Press the Pickup key. The call now rings on your phone.

Step 4) Press the answer key and you will be connected to the call.

Group Pickup (Optional)

You can answer a call to your extension outside your call group.

Step 1) As a phone rings at an extension outside of your call group, press a Line button.

Step 2) Press the More key one time.

Step 3) Press the GPickup key.

Step 4) Dial the desired call pickup group number.

Step 5) Answer the incoming call that is redirected to your phone.

Redial the Last Number Called

Redialing the most recently dialed number.

Step 1) Lift the handset and press the Redial soft key.

Note: You can also press the Redial soft key to activate the speakerphone and redial the last number

called.

UMR Information Technology Quick Start Guide: Cisco 7912 IP Telephone – 9

Information Features

Call History Features

Step 1) To view missed calls, Press the GLOBAL SERVICES button (right button next to the

Up/Down SCROLL button).

Step 2) Use the SCROLL button to move down to the Directories option and press the Select soft

key.

Step 3) Use the SCROLL button to select the desired call history option: Missed Calls, Received

Calls or Placed Calls.

Step 4) Press the Select soft key to display the desired call history.

Step 5) When you are finished, press the Exit soft key twice to exit the Directory Menu.

Note: To speed dial a missed call, received call, or placed call, press the Dial soft key when the desired

number is selected.

Example:

Step 1) Press the GLOBAL SERVICES button.

Step 2) SCROLL down to the Directories option and press the Select soft key.

Step 3) Use the SCROLL button to select the desired call history (Missed Calls) option in the

Directory Menu.

Step 4) Use the SCROLL button to select the number you want to speed dial.

Step 5) Press the Dial soft key to speed-dial the selected number.

Notes: For shared lines, missed calls show up on all phones that have the shared line occurrence.

Use the Clear soft key to clear all items in a Missed, Received or Placed category. Entries will

also eventually be deleted as new items fill up the list. Individual Missed, Received or Placed

calls entries on a telephone can not be deleted. They can only be deleted as a group.

LCD Display Contrast

Step 1) Press the GLOBAL SERVICES button.

Step 2) SCROLL down to the Settings option and press the Select soft key.

Step 3) Use the SCROLL button to select the Contrast option on the Settings Menu.

Step 4) Press the Select soft key to display the contrast settings.

Step 5) Use the Up and Down soft keys to set the desired intensity of the LCD display and press the

OK soft key to save your settings.

Step 6) Press the Save soft key to save your selection and exit the Settings Menu.

Setting up Voice Mail

Note: The default password for voicemail is “123456”. You will be asked to change this password

during setup. Passwords must be at least six digits long. Set up your personal voicemail using

your primary telephone while using line 1.

Set up your personal voicemail account for the first time. Remember to think about your personal

greeting (greeting callers hear prior to leaving you a voicemail) and write out if needed.

Step 1) Press the Messages soft key and follow the voice instructions.

Step 2) Press Option 4.

Step 3) Select Option 1 for Greeting Setup.

Step 4) Record your Greeting.

If you forget your password, please contact your network administrator.

10 – Quick Start Guide: Cisco 7912 IP Telephone UMR Information Technology

Accessing Voicemail

The red light on your Handset lights up when you have a voicemail message and the LCD displays the

number of messages you have received.

Step 1) Press the Messages soft key and follow the voice instructions.

Step 2) Enter your passcode when requested.

Step 3) Press 1 key to hear your messages.

Checking Voicemail from an Outside Line

Step 1) Dial the external voicemail number (341-7999) or dial one of the main numbers (Operators)

and asked to be transferred to voicemail or when prompted for an extension, enter 7999.

Step 2) Press the * key.

Step 3) At the “Enter Your ID Number” prompt, enter your 4-digit phone number.

Step 4) Enter your passcode when prompted.

Step 5) Press 1 to hear your messages.

Making Calls from a Corporate Directory

To find a name and phone number in the IP Phone Corporate Directory:

Step 1) Press the GLOBAL SERVICES button

Step 2) SCROLL down to the Directories option and press the Select soft key.

Step 3) SCROLL down to the Directory Services option and press the Select soft key.

Step 4) Press the Select soft key to display the directory search options

Step 5) Use the scroll key to select the search option: First Name, Last Name or Number.

Step 6) Use the numbers corresponding to the letters on the dialing pad to enter a name or number

to find it in the directory. It is not necessary to enter a complete query to conduct a search.

Step 7) Then press the Search soft key to display all names that begin with the letters you chose.

Step 8) Press the Dial soft key to speed-dial a number from the Corporate Directory.

Notes: For example: To spell Becky, press the 2 key twice for a B, press the 3 key twice for an E, press

the 2 key three times for a C, etc.

Only IP Phone Users are listed in this directory.

Doing an unrefined search, the maximum entries that will be returned is two selections of 32

names. This is a protection to prevent network spikes while the Corporate Directory is being

reviewed. Refine searches as needed.

UMR Information Technology Quick Start Guide: Cisco 7912 IP Telephone – 11

Audio Features

Ringing Tone

Changing the Ringer Type.

Step 1) Press the SETTINGS button.

Step 2) Use the SCROLL button to select the Ring Type option on the Settings Menu.

Step 3) Press the Select soft key to display the list of available ring types.

Step 4) Use the SCROLL button to select (highlight) a ring type.

Step 5) Press the Play soft key to hear a sample of the selected ring type.

Step 6) Press the Select soft key and then press the OK soft key to save your selection.

Step 7) Press the Save soft key to save your selection and exit the Settings Menu.

Adjusting the Ringer Volume (Review)

Step 1) While the phone is not on a call, press the Up or Down Volume keys to hear a sample ring.

Step 2) As the ring plays, press the Up or Down Volume keys to adjust the volume to the desired

level.

Adjusting the Handset, Speakerphone or Headset Volume (Review)

Step 1) During a call, press the Up or Down Volume keys to increase or decrease the volume of your

Headset, Speakerphone or Headset.

Step 2) To save the ring volume, press the Save soft key.

Note: The volume settings will only be changed for the option being used.

NOTES:

IT Solutions Center Number: 341-HELP

On-line phone tutorials are available at:

http://campus.umr.edu/it/telecom/IPTelephonyDocs

1870 Miner Circle

101 Computer Science Building

573-341-HELP

campus.umr.edu/helpdesk

help.umr.edu

12 – Quick Start Guide: Cisco 7912 IP Telephone UMR Information Technology

NOTES

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