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Model DPX213
VoIP DOCSIS Cable Modem
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 1
WebSTAR Model DPX213
VoIP DOCSIS Cable Modem User’s Guide
Overview
Introduction
Welcome to the world of high-speed Internet and high quality digital telephone
service. Your new WebSTAR Model DPX213 (DPX213) Voice over Internet Protocol
(VoIP) Cable Modem is a modem that meets industry standards for high-speed data
connectivity along with digital telephone service. The DPX213 offers the following
outstanding features:
Data Over Cable System Interface Specifications (DOCSIS) technology to deliver
high-end performance and reliability
10/100BaseT Ethernet and USB ports to provide connectivity for high-speed data
services or to other Internet devices
Two RJ-11 telephony ports for connecting conventional telephones or fax
machines
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPX213 cable modem for
high-speed Internet or digital telephone service, or both simultaneously. Refer to the
appropriate section in this guide for the specific information you need for your
situation. Contact your cable service provider for more information about
subscribing to these services.
In This Guide
This guide contains the following topics.
Topic See Page
Section A
IMPORTANT RULES FOR SAFE OPERATION
2
Section B
Before You Begin
6
Section C
Front and Back Panel Components
8
Section D
Internet Service Installation
13
Section E
Telephone Service Installation
28
Notices 37
FCC Compliance 38
For Information 39
2 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A
Section A
IMPORTANT RULES FOR SAFE OPERATION
Overview
Introduction
This section provides important safety instructions that you must read and follow.
In this Section
This section contains the following topic.
Topic See Page
IMPORTANT RULES FOR SAFE OPERATION 3
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 3
IMPORTANT RULES FOR SAFE OPERATION
Note to Installer
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
AVIS
Note to CATV System Installer
This reminder is provided to call the CATV
system installer’s attention to Article 820-40
of the NEC (Section 54, Part I of the Canadian
Electrical Code), that provides guidelines for
proper grounding and, in particular,
specifies that the CATV cable ground shall
be connected to the grounding system of
the building, as close to the point of cable
entry as practical.
CAUTION: To reduce the risk of electric
shock, do not remove cover (or back).
No user-serviceable parts inside. Refer
servicing to qualified service personnel.
This symbol is intended to alert you of the
presence of important operating and
maintenance (servicing) instructions in the
literature accompanying this product.
This symbol is intended to alert you that
uninsulated voltage within this product may
have sufficient magnitude to cause electric shock.
Therefore, it is dangerous to make any kind of
contact with any inside part of this product.
WARNING
TO PREVENT FIRE OR ELECTRIC SHOCK,
DO NOT EXPOSE THIS UNIT TO RAIN OR
MOISTURE.
Read and Retain These Instructions
Read all of the instructions before you operate this equipment. Give particular
attention to all safety precautions. Retain the instructions for future reference.
Comply with all warning and caution statements in the instructions. Observe all
warning and caution symbols that are affixed to this equipment.
Comply with all instructions that accompany this equipment.
Cleaning the Equipment
Before cleaning this equipment, unplug it from the electrical outlet. Use a damp cloth
to clean this equipment. Do not use a liquid cleaner or an aerosol cleaner. Do not use
a magnetic/static cleaning device (dust remover) to clean this equipment.
Placement
Place this equipment in a location that is close enough to an electrical outlet to
accommodate the length of the power cord. Place this equipment on a stable surface.
The surface must support the size and weight of this equipment. Place this
equipment either horizontally or vertically.
WARNING: Avoid personal injury and damage to this equipment. An
unstable surface may cause this equipment to fall.
Continued on next page
4 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A
IMPORTANT RULES FOR SAFE OPERATION, Continued
Accessories
Do not use accessories with this equipment unless recommended by your cable
service provider.
Ventilation
This equipment has openings for ventilation that protect it from overheating. To
ensure the reliability of this equipment, do not obstruct the openings.
Do not place other equipment, lamps, books, or any other object on the top of or
beside this equipment.
Do not place this equipment in any of the locations that follow:
On a bed, sofa, rug, or similar surface
Over a radiator or a heat register
In an enclosure, such as a bookcase or equipment rack, unless the installation
provides proper ventilation
Overloading
Do not overload electrical outlets, extension cords, or integral convenience
receptacles, as this can result in a risk of fire or electric shock. For equipment that
requires battery power or other sources to operate, refer to the operating instructions
for that equipment.
Object and Liquid Entry
Never push objects of any kind into this product through openings as they may
touch dangerous voltage points or short out parts that could result in a fire or electric
shock. Do not expose this equipment to liquid or moisture. Do not place this
equipment on a wet surface. Do not spill liquids on or near this equipment.
Lightning and Power Surges
Plug your equipment into a surge protector in order to reduce the risk of damage
from lightning strikes and power surges. If you are unsure of the type of surge
protector to use, contact your cable service provider.
Servicing
Do not open the cover of this equipment. If you open the cover, your warranty will
be void. Refer all servicing to qualified personnel only. Contact your cable service
provider for instructions.
Continued on next page
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 5
IMPORTANT RULES FOR SAFE OPERATION, Continued
Power Cord Protection
Arrange all power cords so that people cannot walk on the cords, place objects on
the cords, or place objects against the cords, which can damage the cords. Pay
particular attention to cords that are at plugs, at electrical outlets, and at the places
where the cords exit the equipment.
Power Sources
A label on the AC power adapter that is supplied with this equipment indicates the
correct power source for this equipment. Operate this equipment only from an
electrical outlet that has the voltage and frequency that the label indicates.
If you are unsure of the type of power supply to your residence, consult Scientific-
Atlanta, Inc., or your local power company.
Grounding
This equipment may be provided with a three-prong plug. Properly ground (earth)
this equipment by inserting the plug into a grounded electrical, three-socket outlet. If
you are unable to insert this plug fully into the outlet, contact an electrician to
replace your obsolete outlet.
Damage that Requires Service
For damage that requires service, unplug this equipment from the electrical outlet.
Contact your cable service provider when any of the following situations occur:
There is damage to the power cord or plug
Liquid enters the equipment
A heavy object falls on the equipment
There is exposure to rain or water
Operation is not normal (the instructions describe the proper operation)
If you drop this equipment, or damage the cabinet of this equipment
If this equipment exhibits a distinct change in performance
Upon completion of any service or repairs to this equipment (cable modem), ask the
service technician to perform safety checks to determine that the equipment is in
proper operating condition.
6 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A
Section B
Before You Begin
Overview
Introduction
When you receive your WebSTAR Cable Modem, you should check the cable
modem equipment and accessories to verify that each item is in the carton and that
each item is undamaged. This section provides an equipment checklist.
In this Section
This section contains the following topics.
Topic See Page
Check Your Equipment 7
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 7
Check Your Equipment
Equipment Checklist
Before you install your cable modem, check the items in the carton. The carton
contains the following items:
One WebSTAR Cable Modem
One Ethernet cable (CAT5/RJ-45)
One USB cable
One Power Adapter with power cord
If any of the items listed is missing, please contact SciCare™ Broadband Services at
1-800-283-2636 for assistance.
Notes:
You will need an optional cable signal splitter and additional standard RF coaxial
cable if you want to connect a VCR, a Digital Home Communications Terminal
(DHCT) or a set-top converter, or a TV to the same cable connection as your cable
modem.
Cables and other equipment needed for telephone service must be purchased
separately. Contact your cable service provider to inquire about the equipment
and cables you need for telephone service.
8 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A
Section C
Front and Back Panel Components
Overview
Introduction
This section provides descriptions of the DPX213 front and back panel components
and the front panel LED status indicator functions.
In this Section
This section contains the following topics.
Topic See Page
WebSTAR Cable Modem Front Panel 9
WebSTAR Cable Modem Back Panel 10
Front Panel LED Status Indicator Functions 11
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 9
WebSTAR Cable Modem Front Panel
Front Panel Components
The following illustration describes the LED status indicators on the front panel of
the cable modem.
1
2
3
4
5
6
T10266
1 POWER - Indicates that power is being applied
to the cable modem
2 PC - Indicates that an Ethernet/USB device or PC
is present
3 DATA - Indicates that data is being transferred
between the modem and the cable network
4 CABLE – Indicates that the modem is registered
on the network and fully operational
5 LINE 1 – Telephone line 1 status indicator
6 LINE 2 – Telephone line 2 status indicator
Notes:
After the cable modem is successfully
registered on the network, the POWER (LED 1)
and CABLE (LED 4) indicators illuminate
continuously to indicate that the cable modem
is active and fully operational.
See Front Panel LED Status Indicator
Functions, later in this section, for more
information on front panel LED status indicator
functions.
10 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A
WebSTAR Cable Modem Back Panel
Back Panel Components
The follow illustration describes the back panel components of the cable modem.
CABLE USB ETHERNET RESET
12 VDC
LINE 1 LINE 2
1
2
3
4
5
6
7
T10267
1 POWER - Connects the cable modem to the DC
output of the AC power adapter that is provided
with your cable modem
Note: Only use the power cord and the AC
power adapter that are provided with your cable
modem.
2 LINE 2 – RJ-11 telephone port connects to home
telephone wiring to conventional telephones or
fax machines
3 LINE 1 – RJ-11 telephone port connects to home
telephone wiring to conventional telephones or
fax machines
4 RESET – Reset-to-Default button (Factory Reset)
CAUTION: This button is for
maintenance purposes only. Do not use
unless instructed to do so by your cable or
telephone service provider!
5 ETHERNET - RJ-45 Ethernet port connects to the
Ethernet port on your PC
6 USB - 12 Mbps USB port connects to the USB
port on your PC
7 CABLE IN - F-Connector connects to an active
cable signal from your cable service provider
CAUTION: Do not connect your PC to
both the Ethernet and USB ports at the same
time.
Note: You can connect two separate PCs to the
cable modem at the same time by connecting one
to the Ethernet port and one to the USB port. See
Install the Cable Modem, next in this guide.
4

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