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Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE,
and 7962 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
First Published: June 19, 2012
Last Modified: July 30, 2015
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version
of the UNIX operating system. All rights reserved. Copyright
©
1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.
CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://
www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)
©
2015 Cisco Systems, Inc. All rights reserved.
CONTENTS
Preface
Preface xiii
Introduction xiii
Additional Information xiv
Cisco Unified IP Phone 7900 Series eLearning Tutorials xiv
Safety and Performance Information xv
Power Outage xv
External Devices xv
Phone Behavior During Times of Network Congestion xv
Cisco Product Security Overview xvi
Accessibility Features xvi
CHAPTER 1
Phone Features 1
Phone Overview 1
Buttons and Hardware 1
Cisco Unified IP Phone 7962G 2
Cisco Unified IP Phone 7961G and 7961G-GE 2
Cisco Unified IP Phone 7942G 3
Cisco Unified IP Phone 7941G and 7941G-GE 3
Buttons and Hardware Identification 3
Line and Call Definitions 5
Line and Call Icons 6
Phone Screen Features 7
Phone Screen Cleaning 8
Feature Buttons and Menus 8
Phone Help System 9
Feature Availability 9
SIP and SCCP Signaling Protocols 10
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Energy Savings 11
CHAPTER 2
Phone Installation 13
Phone Installation Overview 13
Cisco Unified IP Phone Cable Installation 13
Hookswitch Clip Removal (Required) 14
Adjust Handset Rest 15
Footstand Adjustment 15
Phone Cable Lock 16
TAPS Registration 16
Wired and Wireless Headsets 16
Headset Support 16
Audio Quality 17
Wireless Headset Selection (Cisco Unified IP Phone 7962G or 7942G) 17
CHAPTER 3
Calling Features 19
Calling Features Overview 19
Basic Call Options 19
Place Call 20
Place Call Using Speakerphone 20
Place Call Using Headset 20
Redial Number 21
Place Call When Another Call Is Active (Using Same Line) 21
Dial from Call Log 21
Additional Call Options 22
Place Call While Another Call is Active (Using Different Line) 22
Dial from Corporate Directory on Personal Computer Using Cisco WebDialer 22
Notify When Busy or Ringing Extension Available (CallBack) 23
Make Priority (Precedence) Call 23
Place Call Using Billing or Tracking Code 23
Make Call from Mobile Phone Using Mobile Voice Access 24
Place Call Using PAB 24
Make Speed Dial Call 24
Dial from Corporate Directory on Phone 25
Dial Personal Address Book (PAB) Entry 25
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Make Fast Dial Call 25
Call Answer 25
Call Disconnect 27
Hold and Resume 27
Put Call on Hold 28
Remove Call from Hold on Current Line 28
Remove Call from Hold on Different Line 28
Mute 29
Mute or Unmute Call 29
Multiple Calls 29
View Calls on Another Line 29
Switch to Call Overview Mode 30
Switch Between Connected Calls on One Line 30
Switch Between Connected Calls on Different Lines 30
Switch from Connected Call to Answer Ringing Call 30
In-Progress Call Movement 31
Switch In-Progress Call on Desk Phone to Mobile Phone 31
Switch In-Progress Call from Mobile Phone to Desk Phone 31
Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session
Handoff) 32
Call Transfer 32
Transfer Call Without Talking to Transfer Recipient 32
Talk to Transfer Recipient Before Transferring Call (Consult Transfer) 33
Call Transfer To Voice Message System 33
Send Active, Ringing, or On-Hold Call to Voice Message System 33
Call Forward 34
Set Up or Cancel Call Forwarding 34
Set Up and Cancel Call Forward All from Phone 35
Do Not Disturb 35
Turn DND On and Off 35
Set Up DND Settings 36
Conference Calls 36
Ad Hoc Conference 36
Create Conference by Calling Participants 37
Add New Participants to Conference 37
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Join Conference 37
Join Together Existing Calls on Single Phone Line 38
Join Together Existing Calls on Multiple Phone Lines 38
Barge Conference 38
Create Conference by Barging Call on Shared Line 38
Meet Me Conference 39
Start Meet Me Conference 39
Join Meet Me Conference 39
Conference Participants List 39
Control Conference Using Participants List 40
Verify Conference Call Security 40
Intercom Calls 40
Place Intercom Call to Preconfigured Intercom Number 41
Place Intercom Call to Any Intercom Number 41
Receive Intercom Call 41
Advanced Call Handling 42
Speed Dial 42
Make Call Using Speed-Dial Buttons 42
Make Call Using On-Hook Abbreviated Dial 43
Make Call Using Fast Dial 43
Call Pickup 43
Answer Call Ringing on Another Extension Within Call Pickup Group 43
Answer Call Ringing on Another Extension Outside Call Pickup Group 44
Answer Call Ringing on Another Extension in Group or in Associated Group 44
Answer Call Ringing on Particular Extension (Line Number) 44
Call Park 45
Store and Retrieve Active Call Using Call Park 45
Direct and Store Active Call at Directed Call Park Number 46
Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number 46
Retrieve Parked Call from Directed Call Park Number 46
Hunt Groups 46
Log In and Out of Hunt Groups 47
Shared Lines 47
Remote-In-Use Icon 47
Call Information and Barge 47
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Privacy 47
Barge, cBarge, and Shared-line Calls 48
Single-Button and Multitouch Barge 48
Barge Features 48
Privacy and Shared Lines 49
Prevent and Allow Others to View or Barge Calls on Shared Line 49
Busy Lamp Field Features 49
Use BLF Pickup to Answer Ringing Call 50
Secure Calls 51
VPN Client 52
Suspicious Call Trace 53
Notify System Administrator About Suspicious or Harassing Call 53
Priority Calls 53
Cisco Extension Mobility 54
Log In to EM 55
Log Out of EM 55
Change Your PIN Using Change Credentials Service 56
Change Your PIN Using ChangePIN Softkey 56
Business Calls Using Single Phone Number 56
Mobile Connect and Mobile Voice Access 57
Put Call Picked Up on Mobile Phone on Hold 58
Connect to Mobile Voice Access 58
Turn On Mobile Connect from Mobile Phone 58
Turn Off Mobile Connect from Mobile Phone 59
Turn On or Off Mobile Connect Access to All Remote Destinations from Desk
Phone 59
CHAPTER 4
Handset, Headset, and Speakerphone 61
Headset, Handset, and Speaker Overview 61
Handset 61
Headset 62
Control Wired Headset Sidetone 62
Wireless Headset 63
Wideband Headset 63
Speakerphone 63
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AutoAnswer with Headset or Speakerphone 63
CHAPTER 5
Phone Customization 65
Ring and Message Indicator Customization 65
Change Ringtone Per Line 65
Adjust Phone Ringer Volume Level 66
Change Ring Pattern (Flash-Only, Ring Once, Beep-Only) 66
Change Audible Voice-Message Indicator 66
Change How Voice Message Light on Handset Works 66
Phone Screen Customization 67
Change Phone Screen Contrast 67
Change Background Image 67
Change Phone Screen Language 68
Change Line Text Label 68
CHAPTER 6
Call Logs and Directories 69
Call Logs and Directories Overview 69
Call Logs 69
View Call Logs 70
Display Single Call Record Details 70
Erase All Call Records in All Logs 70
Erase All Call Records in Single Log 71
Erase Single Call Record 71
Dial from Call Log (While Not on Another Call) 72
Dial from Call Log (While Connected to Another Call) 72
Place Call from URL Entry in Call Log 73
Redial International Call from Missed and Received Call Logs 73
Directory Features 74
Corporate Directory 74
Dial from Corporate Directory (While Not on Another Call) 74
Dial from Corporate Directory (While on Another Call) 75
Personal Directory 75
Access Personal Directory (for PAB and Fast Dial Codes) 76
Search for PAB Entry 76
Dial from PAB Entry 76
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Delete PAB Entry 77
Edit PAB Entry 77
Add New PAB Entry 77
Assign Fast Dial Code to PAB Entry 78
Search for Fast Dial Codes 78
Place Call Using Fast Dial Code 78
Delete Fast Dial Code 79
Log Out of Personal Directory 79
CHAPTER 7
Voice Messages 81
Voice Messages Overview 81
Voice Message Identification 81
Set Up and Personalize Voice-Message Service 82
Listen to Voice Messages or Access Voice Messages Menu 82
CHAPTER 8
User Options Web Pages 83
User Options Web Pages Overview 83
User Options Web Page Actions 83
Sign In and Out of User Options Web Pages 83
Select Device from User Options Web Page 84
Select Configuration Option after Logging In 84
Feature and Service Setup on Web 84
Personal Directory on Web 85
Add New Personal Address Book Entry 85
Assign Button for Personal Address Book 85
Edit Personal Address Book Entry 86
Delete Personal Address Book Entry 86
Fast Dials on Web 86
Assign Fast-Dial Code to Personal Directory Entry 87
Assign Fast Dial Code to Phone Number 87
Assign Line Button for Fast Dial 87
Search for Fast Dial Entry 88
Edit Fast-Dial Phone Number 88
Delete Fast Dial Personal Address Book Entry 88
Address Book Synchronization Tool 89
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Speed Dial Setup on Web 89
Set Up Speed-Dial Codes 89
Set Up Abbreviated Dialing Codes 90
Phone Service Setup on Web 90
Subscribe to Service 91
Search for Services 91
Change or End Services 91
Change Service Name 92
Add Service to Programmable Feature Button 92
User Settings on Web 92
Change Browser Password 93
Change PIN 93
Change User Options Web Page Language Setting 93
Change Phone Display Language 94
Line Settings on Web 94
Set Up Call Forward Per Line 94
Change Voice Message Indicator Setting Per Line 95
Change Audible Voice Message Indicator Setting Per Line 95
Edit Line Text Label for Phone Display 96
Phone and Access List setup for Mobile Connect 96
Create Access List 96
Set Up, View, or Change WebDialer Preferences 97
Add New Remote Destination 97
Cisco WebDialer 98
Use WebDialer with User Options Directory 98
Use WebDialer with Another Online Corporate Directory (Not User Options
Directory) 99
Log Out of WebDialer 99
Set Up, View, or Change WebDialer Preferences 99
CHAPTER 9
Additional Options 101
CHAPTER 10
Troubleshooting 103
Problems 103
No Dial Tone or Cannot Complete Call 103
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Contents
Missing Softkey 104
Cannot Barge Call and Hear Fast Busy 104
Call Disconnects After Barge 104
Cannot Access Settings Menu 105
Cannot Use CallBack 105
Call Forward All Error Message 105
Security Error Message 106
Unresponsive Phone 106
Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7961G, 7961G-GE, 7941G,
and 7941G-GE) 106
Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7962G and 7942G) 107
Phone Troubleshooting Data 107
Quality Reporting Tool 108
APPENDIX A
Warranty 109
Cisco One-Year Limited Hardware Warranty Terms 109
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Contents
Preface
Introduction, page xiii
Additional Information, page xiv
Cisco Unified IP Phone 7900 Series eLearning Tutorials, page xiv
Safety and Performance Information, page xv
Cisco Product Security Overview, page xvi
Accessibility Features, page xvi
Introduction
This guide provides an overview of the features available on your phone. You can read it completely to
understand your phone capabilities, or see the following table for pointers to commonly used sections.
Then...If you want to...
Press on the phone when you need assistance.
Explore your phone on your own
See Safety and Performance Information, on page xvReview safety information
See Phone Installation, on page 13.Connect your phone
Start with Phone Features, on page 1.Use your phone after it is installed
See Buttons and Hardware, on page 1.Learn what the button lights mean
See Line and Call Definitions, on page 5.Learn about the phone screen
See Basic Call Options, on page 19.Make calls
See Hold and Resume, on page 27.Put calls on hold
See Mute, on page 29Mute calls
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Then...If you want to...
See Call Transfer, on page 32.Transfer calls
See Conference Calls, on page 36.Make conference calls
See Speed Dial, on page 42.Set up speed dialing
See Shared Lines, on page 47.Share a phone number
See Handset, Headset, and Speakerphone, on page 61.Use your phone as a speakerphone
See Phone Customization, on page 65.Change the ring volume or tone
See Call Logs and Directories, on page 69.View your missed calls
See Voice Messages, on page 81.Listen to your voice messages
See the Quick Reference Card in the front of this guide.See softkey and icon definitions
Additional Information
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL:
http://www.cisco.com/
You can access the most current licensing information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html
Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only.)
The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic
calling features. You can access eLearning tutorials online (for several phone models) from your personal
computer. Look for the eLearning tutorial (English only) for your phone model in the documentation list at
this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone, see the
Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common Cisco Unified IP
Phone features and functionality.
Note
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Preface
Additional Information
Safety and Performance Information
The following sections provide information about the impact of power outages and external devices on your
Cisco Unified IP Phone.
Power Outage
Your access to emergency service through the phone depends on the phone being powered. If there is a power
interruption, Service and Emergency Calling Service dialing will not function until power is restored. In case
of a power failure or disruption, you may need to reset or reconfigure the equipment before using the Service
or Emergency Calling Service dialing.
External Devices
Cisco recommends using good quality external devices such as headsets, cables, and connectors that are
shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Not all Cisco IP Telephony products support external devices, cords or cables. For more information,
consult the documentation for your phone.
Note
Depending on the quality of these devices and their proximity to other devices such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or
more of these actions:
Move the external device away from the source of the RF or AF signals.
Route the external device cables away from the source of the RF or AF signals.
Use shielded cables for the external device, or use cables with a better shield and connector.
Shorten the length of the external device cable.
Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of external devices, cables, and connectors.
In European Union countries, use only external speakers, microphones, and headsets that are fully compliant
with the EMC Directive [89/336/EC].
Caution
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some
cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following
activities:
Administrative tasks, such as an internal port scan or security scan
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Preface
Safety and Performance Information
Attacks that occur on your network, such as a Denial of Service attack
To reduce or eliminate any adverse effects to the phones, schedule administrative network tasks during a time
when the phones are not being used or exclude the phones from testing.
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing
import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority
to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible
for compliance with U.S. and local country laws. By using this product you agree to comply with applicable
laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/
regulations/export-administration-regulations-ear.
Accessibility Features
The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the blind, and
the hearing and mobility impaired.
For detailed information about the features on these phones, see Accessibility Features for the Cisco Unified
IP Phone 7900 Series.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
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Cisco Product Security Overview
CHAPTER 1
Phone Features
Phone Overview, page 1
Buttons and Hardware, page 1
Line and Call Definitions, page 5
Phone Screen Features, page 7
Feature Buttons and Menus, page 8
Feature Availability, page 9
SIP and SCCP Signaling Protocols, page 10
Energy Savings, page 11
Phone Overview
Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network
that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls,
make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend
your call-handling capabilities. Depending on the configuration, your phone supports:
Access to network data, XML applications, and web-based services.
Online customizing of call features and services from your Cisco Unified Communications Manager
User Options web pages.
A comprehensive online help system that displays information on the phone screen.
Buttons and Hardware
This section describes the phone buttons and hardware.
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Cisco Unified IP Phone 7962G
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification,
on page 3 for the description of the numbered items.
Cisco Unified IP Phone 7961G and 7961G-GE
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification,
on page 3 for the description of the numbered items.
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Phone Features
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7942G
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification,
on page 3 for the description of the numbered items.
Cisco Unified IP Phone 7941G and 7941G-GE
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification,
on page 3 for the description of the numbered items.
Buttons and Hardware Identification
The following table describes the buttons and hardware on the phones.
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Phone Features
Cisco Unified IP Phone 7942G
DescriptionItem
Depending on configuration, programmable buttons provide access to:
Phone lines (line buttons) and intercom lines
Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)
Web-based services (such as a Personal Address Book button)
Call features (such as a Privacy, Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steadyActive call or two-way intercom call
Green, flashingHeld call
Amber, steadyPrivacy in use, one-way intercom call, DND active, or logged into
Hunt Group
Amber, flashingIncoming call or reverting call
Red, steadyRemote line in use (shared line, BLF status or active Mobile Connect
call)
Programmable buttons
1
Shows call features.Phone screen2
Enables you to adjust the angle of the phone base.Footstand button3
Auto-dials your voice message service (varies by service).Messages button4
Opens/closes the Directories menu. Use the button to access call logs and directories.Directories button5
Activates the Help menu.Help button6
Opens and closes the Settings menu. Use the button to change phone screen contrast and
ring settings.
Settings button7
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Phone Features
Buttons and Hardware Identification
DescriptionItem
Opens and closes the Services menu.Services button8
Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume
(on-hook).
Volume button9
Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.Speaker button10
Toggles the microphone on or off. When the microphone is muted, the button is lit.Mute button11
Toggles the headset on or off. When the headset is on, the button is lit.Headset button12
Enables you to scroll through menus and highlight items. When the phone is on-hook,
displays phone numbers from your Placed Calls log.
Navigation button13
Enables you to dial phone numbers, enter letters, and choose menu items.Keypad14
Each button activates a softkey option (displayed on your phone screen).Softkey buttons15
Indicates an incoming call or new voice message.Handset light strip16
Line and Call Definitions
The terms lines and calls can be easily confused.
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Phone Features
Line and Call Definitions
Lines: Each line corresponds to a directory number or intercom number that others can use to call you.
Your phone can support up to six lines, depending on your phone and configuration. To see how many
lines you have, look at the right side of your phone screen. You have as many lines as you have directory
numbers and phone line icons: .
Calls: Each line can support multiple calls. By default, your phone supports four connected calls per
line, but your system administrator can adjust this number according to your needs. Only one call can
be active at any time; other calls are automatically placed on hold.
Line and Call Icons
Your phone displays icons to help you determine the call and line state.
DescriptionLine or Call StateIcon
No call activity on this line.On-hook line
You are dialing a number or an outgoing call is ringing.Off-hook line
You are connected to the other party.Connected call
A call is ringing on one of your lines.Ringing call
You have put the call on hold. See Hold and Resume, on page
27.
Call on hold
Another phone that shares your line has a connected call. See
Shared Lines, on page 47, for details.
Remote-in-use
A holding call is reverting to your phone. See Hold and Resume,
on page 27.
Reverting call
See Secure Calls, on page 51.Authenticated call
See Secure Calls, on page 51.Encrypted call
See Busy Lamp Field Features, on page 49.BLF-monitored line
is idle
See Busy Lamp Field Features, on page 49.BLF-monitored line is
in-use
See Busy Lamp Field Features, on page 49.BLF-monitored line is
ringing (BLF Pickup)
See Busy Lamp Field Features, on page 49.Line in Do Not Disturb
(BLF feature)
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Phone Features
Line and Call Icons
DescriptionLine or Call StateIcon
The intercom line is not in use. See Intercom Calls, on page 40Idle Intercom line
The intercom line is sending or receiving one-way audio.
See Intercom Calls, on page 40.
NoteOne-way intercom call
You press the intercom line to activate two-way audio with the
intercom caller. See Intercom Calls, on page 40.
Two-way intercom call
Phone Screen Features
The following figure shows how your main phone screen may look with an active call.
Displays the phone number (directory number) for your primary phone
line. When several feature tabs are open, the phone number and the
time and date display alternately in this area.
Primary phone line1
Serve as phone line buttons, intercom line buttons, speed-dial buttons,
phone service buttons or phone feature buttons. Icons and labels indicate
how these buttons are configured.
Programmable buttons2
Displays a softkey function for the corresponding softkey button .
Softkey labels3
Displays audio mode icons, status information, and prompts.Status line4
Displays current calls per line, including caller ID, call duration, and
call state for the highlighted line (standard view). See Line and Call
Definitions, on page 5, and Multiple Calls, on page 29.
Call activity area5
Indicates call activity.Phone tab6
Indicate an open feature menu. See Feature Buttons and Menus, on
page 8.
Feature tabs7
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Phone Features
Phone Screen Features
The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide
mode depending on how your phone has been set up. A phone window in Wide mode spans the entire
width of the phone screen. However, neither you nor your administrator can adjust the phone screen
viewing mode.
Note
Phone Screen Cleaning
Use only a soft, dry cloth to clean phone screen. Do not use any liquids or powders on the phone, because
they can contaminate phone components and cause failures.
When the phone is in power save mode, the touchscreen is blank and the Display button is not lit. When the
phone is in this condition, you can clean the screen, as long as you know that the phone remains asleep until
you finish cleaning. If the phone is likely to wake up during cleaning, wait until it is awake before following
the preceding cleaning instructions.
Related Topics
Energy Savings, on page 11
Feature Buttons and Menus
Press a feature button to open or close a feature menu.
Then...If you want to...
Press a feature button:
Messages
Services
Directories
Settings
Help
Open or close a feature menu
Press the Navigation button.Scroll through a list or menu
Press Exit. Pressing Exit from the top level of a menu, closes the menu.Go back one level in a feature
menu
Press a feature tab. Each feature menu has a corresponding tab. The tab
is visible when the feature menu is open.
Switch between open feature
menus
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Phone Features
Phone Screen Cleaning
Phone Help System
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
Then...If you want to...
Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
About Your Cisco Unified IP PhoneDetails about your phone
How do I...?Procedures for common phone tasks
Calling FeaturesDescriptions and procedures for calling features
HelpTips on using and accessing Help
View the main menu
Press and then quickly press a button or softkey.
Learn about a button or
softkey
Press , , or to display a feature menu. Highlight a menu item,
then press twice quickly.
Learn about a menu
item
Press twice quickly. Select the help topic you need.
Get help using Help
Feature Availability
Depending on your phone system configuration, features included in this phone guide may not be available
to you or may work differently on your phone. Contact your support desk or system administrator for
information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure some
features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
Line Button Label and IconSoftkeyFeature
CallBack
CallBackCall Back
Forward All
CFwdALLCall Forward
Park
ParkCall Park
PickUp
PickUpCall PickUp
Conference
ConfrnConference
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Phone Features
Phone Help System
Line Button Label and IconSoftkeyFeature
Conference List
ConfListConference List
Do Not Disturb or Do Not Disturb
DNDDo Not Disturb
End Call
EndCallEnd Call
Group PickUp
GPickUpGroup Pickup
Hold
HoldHold
Hunt Group or Hunt Group
HLogHunt Group
Malicious Call ID
MCIDMalicious Call Identification
MeetMe
MeetMeMeet Me Conferencing
Mobility
MobilityMobility
New Call
New CallNew Call
Other PickUp
OPickUpOther PickUp
Quality Reporting Tool
QRTQuality Reporting Tool
Redial
RedialRedial
Remove Last Participant
RmLstCRemove Last Conference
Party
Transfer
TransferTransfer
Video
VidModeVideo Support
SIP and SCCP Signaling Protocols
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol)
or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.
Call features can vary depending on the protocol. This phone guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can contact your system administrator or
you can choose > Model Information > Call Control Protocol on your phone.
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Phone Features
SIP and SCCP Signaling Protocols
Energy Savings
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down)
and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time, if the audible alert is enabled by your system administrator, you
hear your ringtone play. The ringtone plays according to the following schedule:
At 10 minutes before power down, the ringtone plays four times
At 7 minutes before power down, the ringtone plays four times
At 4 minutes before power down, the ringtone plays four times
At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is going
to power down. To keep the phone active, press any key on the phone. If you do not press any key, your phone
powers down.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time
before informing you of the pending power shutdown. Before the shutdown happens, you see a message to
remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wake up the phone before the scheduled time, contact your
administrator.
Wake and sleep times are also linked to the configured days that you normally work. If your requirements
change (for example, your work hours or work days change), see your system administrator to have your
phone reconfigured.
For more information about EnergyWise and your phone, see your system administrator.
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Energy Savings
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Phone Features
Energy Savings
CHAPTER 2
Phone Installation
Phone Installation Overview, page 13
Cisco Unified IP Phone Cable Installation, page 13
Wired and Wireless Headsets, page 16
Phone Installation Overview
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony
network. If that is not the case, see the following sections.
Cisco Unified IP Phone Cable Installation
The following figure and table show how to connect your phone.
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Handset port6DC adaptor port1
Headset port7AC-to-DC power supply2
Footstand button8AC power cord3
Auxiliary port9Network port4
Access port5
Hookswitch Clip Removal (Required)
Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch
clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up
the handset.
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Phone Installation
Hookswitch Clip Removal (Required)
Adjust Handset Rest
If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not
slip out of the cradle.
Procedure
Step 1
Remove the handset from the cradle and pull the plastic tab from the handset rest.
Step 2
Rotate the tab 180 degrees.
Step 3
Hold the tab between two fingers, with the corner notches facing you.
Step 4
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.
Step 5
Return the handset to the handset rest.
Footstand Adjustment
The Cisco Unified IP Phone includes an adjustable footstand. When you place the phone on a desktop surface,
you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60 degrees. You
can also mount these phones to the wall by using the footstand or by using the optional locking wall mount
kit.
To adjust the footstand, push in the footstand adjustment button and adjust the tilt.
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Phone Installation
Adjust Handset Rest
Phone Cable Lock
You can secure the Cisco Unified IP Phone to a desktop by using a laptop cable lock. The lock connects to
the security slot on the back of the phone, and the cable can be secured to a desktop.
The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the Kensington
®
laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the
back of the phone. See the following figure.
Figure 1: Connecting a Cable Lock to the Cisco Unified IP Phone
TAPS Registration
TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up
the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts.
You might need to enter your entire extension, including the area code. After your phone displays a confirmation
message, hang up. The phone restarts.
Wired and Wireless Headsets
You can use a wired headset with your Cisco Unified IP Phone. If you use a Cisco Unified IP Phone 7962G
or 7942G, you can use a wireless headset in conjunction with the Wireless Headset Remote Hookswitch
Control feature.
Headset Support
Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified
IP Phones, Cisco does not certify or support products from headset (or handset) vendors.
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Phone Installation
Phone Cable Lock
Cisco recommends the use of good quality headsets that are screened against unwanted radio frequency (RF)
and audio frequency (AF) signals. Depending on the quality of the headsets and their proximity to other
devices such as mobile phones and two-way radios, some audio noise or echo may still occur. An audible
hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP
Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric
lights, electric motors, or large PC monitors.
In some cases, hum may be reduced or eliminated by using a local power cube or power injector.Note
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed
means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine performance before
making a purchasing decision and deploying on a large scale.
Audio Quality
Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good
to the user and to the party on the far end. Sound quality is subjective, and Cisco cannot guarantee the
performance of any headsets. However, various headsets from leading headset manufacturers have been
reported to perform well with Cisco Unified IP Phones. For details, contact the headset manufacturer.
Wireless Headset Selection (Cisco Unified IP Phone 7962G or 7942G)
To find information about wireless headsets that work in conjunction with the Wireless Headset Remote
Hookswitch Control feature on your phone, see http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_
headsets.html.
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Phone Installation
Audio Quality
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Phone Installation
Wireless Headset Selection (Cisco Unified IP Phone 7962G or 7942G)
CHAPTER 3
Calling Features
Calling Features Overview, page 19
Basic Call Options, page 19
Additional Call Options, page 22
Call Answer, page 25
Call Disconnect, page 27
Hold and Resume, page 27
Mute, page 29
Multiple Calls, page 29
In-Progress Call Movement, page 31
Call Transfer, page 32
Call Transfer To Voice Message System, page 33
Call Forward, page 34
Do Not Disturb, page 35
Conference Calls, page 36
Intercom Calls, page 40
Advanced Call Handling, page 42
Calling Features Overview
You can perform basic call-handling tasks using a range of features and services. Feature availability can
vary. For more information, contact your system administrator.
Basic Call Options
The following procedures describe some easy ways to place a call on your Cisco Unified IP Phone.
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Tips
You can dial on-hook, without a dial tone (predial). To predial, enter a number, then go off-hook by
lifting the handset or pressing Dial, , or .
When you predial, your phone tries to anticipate the number you are dialing by displaying matching
numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed
with Auto Dial, press the number, or scroll to it and go off-hook.
If you make a mistake while dialing, press << to erase digits.
If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system
administrator for more information.
You can start or stop a recording by pressing the Record softkey on your phone.
Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the
call logs, redial, or call directory entries. Contact your system administrator for more information.
Related Topics
Call Logs, on page 69
Handset, Headset, and Speakerphone, on page 61
Hold and Resume, on page 27
Place Call
Procedure
Pick up the handset and dial the number.
Place Call Using Speakerphone
Procedure
Step 1
Press
Step 2
Enter a number.
Place Call Using Headset
Procedure
Perform one of the following actions:
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Calling Features
Place Call
Press and enter a number.
If is lit, press New Call and enter a number.
Redial Number
Procedure
Perform one of the following actions:
Press Redial to dial the last number.
Press the Navigation button (with the phone idle) to see your Placed Calls.
Place Call When Another Call Is Active (Using Same Line)
Procedure
Step 1
Press Hold.
Step 2
Press New Call.
Step 3
Enter a number.
Dial from Call Log
Procedure
Step 1
Choose
Step 2
Select one of the following entries:
Missed Calls
Received Calls
Placed Calls
Step 3
Select the listing or scroll to it and go off-hook.
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Calling Features
Redial Number
Additional Call Options
You can place calls using special features and services that may be available on your phone. Contact your
system administrator for more information about these additional options.
Tips
Look for Busy Lamp Field indicators to see if a line associated with a speed-dial, call record, or directory
listing is busy before placing a call to that line.
To place a call using your Cisco Extension Mobility profile, log in to the Cisco Extension Mobility
service on a phone.
Related Topics
Busy Lamp Field Features, on page 49
Hold and Resume, on page 27
Speed Dial, on page 42
Call Logs, on page 69
Personal Directory, on page 75
Fast Dials on Web, on page 86
Personal Directory on Web, on page 85
Place Call While Another Call is Active (Using Different Line)
Procedure
Step 1
Press for a new line. The first call is automatically placed on hold.
Step 2
Enter a number.
Dial from Corporate Directory on Personal Computer Using Cisco WebDialer
Procedure
Step 1
Open a web browser and go to a WebDialer-enabled corporate directory.
Step 2
Click the number that you want to dial.
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Calling Features
Additional Call Options
Notify When Busy or Ringing Extension Available (CallBack)
When a call is being chaperoned, the call chaperone cannot use CallBack.Note
Procedure
Step 1
Press CallBack while listening to the busy tone or ring sound.
Step 2
Hang up. Your phone alerts you when the line is free.
Step 3
Place the call again.
Make Priority (Precedence) Call
Only SCCP phones support priority calling.
Procedure
Enter the Multilevel Precedence and Preemption (MLPP) access number, followed by a phone number.
Place Call Using Billing or Tracking Code
Only SCCP phones support billing or tracking codes.
Procedure
Step 1
Dial a number.
Step 2
After the tone, enter a Client Matter Code (CMC) or a Forced Authorization Code (FAC).
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Calling Features
Notify When Busy or Ringing Extension Available (CallBack)
Make Call from Mobile Phone Using Mobile Voice Access
Procedure
Step 1
Obtain your Mobile Voice Access number and PIN from your system administrator.
Step 2
Dial your assigned Mobile Voice access number.
Step 3
Enter your mobile phone number (if requested) and PIN.
Step 4
Press 1 to make a call to an enterprise IP Phone.
Step 5
Dial a desktop phone number other than your desktop phone number.
Place Call Using PAB
Before using this option, your system administrator must configure this feature and assign a service URL to
the line button. For more information, contact your system administrator.
Procedure
Step 1
Press the PAB line button.
Step 2
Access the contact and select the number.
The system dials the specified number.
Make Speed Dial Call
Procedure
Perform one of the following actions:
Press (a Speed Dial button).
Use the Abbreviated Dial feature.
Use the Fast Dial feature.
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Calling Features
Make Call from Mobile Phone Using Mobile Voice Access
Dial from Corporate Directory on Phone
Procedure
Step 1
Choose > Corporate Directory (name can vary).
Step 2
Enter a name and press Search.
Step 3
Highlight a listing and go off-hook.
Dial Personal Address Book (PAB) Entry
Procedure
Step 1
Choose > Personal Directory to log in.
Step 2
Choose Personal Address Book and search for a listing.
Step 3
Scroll to a contact or press the index number.
The system dials the specified contact.
Make Fast Dial Call
Before using this option, your system administrator must configure this feature and assign a service URL to
the line button. Contact your system administrator for more information.
Procedure
Step 1
Press the Fast Dial line button.
Step 2
To find and select an entry, scroll to or press the index number.
The system dials the specified number.
Call Answer
You can answer a call by lifting the handset, or you can use other options if they are available on your phone.
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Calling Features
Dial from Corporate Directory on Phone
For more information, see...Then...If you want to...
Handset, Headset, and
Speakerphone, on page 61
Press , if unlit. Or, if is lit, press
Answer or (flashing).
The ringing line is selected
automatically. Contact your
system administrator for the
options to select the primary line
each time.
Note
If you are using a wireless headset, refer
to the wireless headset documentation.
Answer with a headset
Handset, Headset, and
Speakerphone, on page 61
Press , Answer, or (flashing).
The ringing line is selected
automatically. Contact your
system administrator for the
options to select the primary line
each time.
Note
Answer with the
speakerphone
Hold and Resume, on page 27Press Answer, or if the call is ringing on
a different line, press (flashing).
Switch from a connected
call to answer a new call
Hold and Resume, on page 27Press Answer.Answer using call waiting
Call Transfer To Voice Message
System, on page 33
Press iDivert.Send a call to a voice
message system
AutoAnswer with Headset or
Speakerphone, on page 63
Use AutoAnswer.Auto-connect calls
Call Park, on page 45Use Call Park, Directed Call Park, or
Assisted Directed Call Park.
Retrieve a parked call on
another phone
Call Pickup, on page 43Use Call Pickup.Use your phone to answer a
call ringing elsewhere
Priority Calls, on page 53Hang up the current call and press
Answer.
Answer a priority call
(SCCP phones only)
See Business Calls Using Single
Phone Number, on page 56 .
Set up Mobile Connect and answer your
phone.
When you enable Mobile Connect, answer
the call on your mobile phone, and have
up to four IP Phones or Softphone
configured as shared lines, the additional
phones stop flashing.
Answer a call on your
mobile phone or other
remote destination
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Calling Features
Call Answer
Tips
If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system
administrator for more information.
If you work in a contact center or similar environment, you can create, update, and delete your own
prerecorded greeting that plays automatically if Agent Greeting is configured for your phone. For more
information, see your system administrator.
A Call Chaperone user cannot answer an incoming call while calls are being chaperoned.
Call Disconnect
To end a call, hang up. Here are some more details.
Then...If you want to...
Return the handset to its cradle. Or press EndCall.Hang up while using the handset
Press . Or, to keep headset mode active, press EndCall.
Cisco Unified IP Phones 7962G and 7942G support a wireless
headset. If you are using a wireless headset, refer to the wireless
headset documentation for instructions.
Hang up while using the headset
Press or EndCall.
Hang up while using the speakerphone
Press EndCall. If necessary, remove the call from hold first.Hang up one call but preserve another call
on the same line
Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call
information area and the corresponding line button flashes green . With a shared line, when you place a
call on hold, the line button flashes green and the phone displays the hold icon. When another phone places
a call on hold, the line button flashes red and the phone displays the remote hold icon.
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing
after a certain period of time. The reverting call remains on hold until you resume it or until Hold Reversion
times out.
Your phone indicates the presence of a reverting call by:
Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen.
Displaying the animated Hold Reversion icon next to the caller ID for the held call.
Displaying a flashing amber line button (depending on the line state).
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Calling Features
Call Disconnect
Tips
Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.
If you receive an alert for an incoming call and a reverting call at the same time, by default your phone
shifts the focus of the phone screen to display the incoming call. Your system administrator can change
this focus priority setting.
If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the
other phones that share the line.
Your system administrator determines the duration between Hold Reversion alerts.
When a call is chaperoned, the call chaperone cannot use Hold.
Put Call on Hold
Procedure
Step 1
Make sure that the call you want to put on hold is highlighted.
Step 2
Press Hold.
Remove Call from Hold on Current Line
Procedure
Step 1
Highlight the appropriate call.
Step 2
Press Resume.
Remove Call from Hold on Different Line
Procedure
Step 1
Press the appropriate line button: or (flashing). Doing so may cause a held call to resume automatically:
If there is a reverting call on the line, that call resumes.
If there is more than one reverting call on the line, the oldest reverting call resumes.
If a nonreverting held call is the only call on the line, the nonreverting held call resumes.
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Calling Features
Put Call on Hold
Step 2
If necessary, scroll to the appropriate call and press Resume.
Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the
handset, speakerphone, or headset.
Mute or Unmute Call
Procedure
Step 1
To mute a call, press .
Step 2
To unmute a call, press .
Multiple Calls
Understanding how multiple calls display on your phone can help you organize your call-handling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
Calls with the highest precedence and longest duration display at the top of the list.
Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped
near the top, and calls on hold are grouped last.
You can switch between multiple calls on one or more lines. If the call that you want to switch to is not
automatically highlighted, use the Navigation button to scroll to it.
View Calls on Another Line
Procedure
Step 1
Press .
Step 2
Immediately press the line button .
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Calling Features
Mute
Switch to Call Overview Mode
Procedure
Step 1
Press for the highlighted line.
The phone switches to call overview mode, displaying one call per line. The displayed call is either the active
call or the held call with the longest duration.
Step 2
To return to standard viewing mode, press and then immediately press the line button.
Switch Between Connected Calls on One Line
Procedure
Step 1
Highlight the call you want to switch to.
Step 2
Press Resume.
Any active call is placed on hold and the selected call resumes.
Switch Between Connected Calls on Different Lines
Procedure
Step 1
Press for the line that you are switching to.
If a single call is holding on the line, the call automatically resumes.
Step 2
If multiple calls are holding, highlight the appropriate call and press Resume.
Switch from Connected Call to Answer Ringing Call
Procedure
Perform one of the following actions:
Press Answer.
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Calling Features
Switch to Call Overview Mode
If the call is ringing on a different line, press (flashing).
The phone places the active call on hold and the selected call resumes.
In-Progress Call Movement
You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination.
Switch In-Progress Call on Desk Phone to Mobile Phone
Procedure
Step 1
Press the Mobility softkey and select Send call to mobile.
Step 2
Answer the in-progress call on your mobile phone.
The desktop phone line button turns red and the handset icons and the calling party number appear on the
phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple
lines, you can use another line to make or receive calls.
Switch In-Progress Call from Mobile Phone to Desk Phone
Procedure
Step 1
Hang up the call on your mobile phone to disconnect the mobile phone but not the call.
Step 2
Press Resume on your desk phone within 4 seconds and start talking on the desk phone.
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Calling Features
In-Progress Call Movement
Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line
(Session Handoff)
Procedure
Step 1
While on your mobile phone, enter the access code for the Session Handoff feature (for example, *74). Contact
your system administrator for a list of access codes.
Step 2
Hang up the call on your mobile phone to disconnect the mobile phone but not the call.
Step 3
Press Answer on your desk phone within 10 seconds and start talking on the desk phone. Your system
administrator sets the maximum number of seconds you have to answer the call on your desk phone.
The other Cisco Unified devices that share the same line display a Remote in Use message.
Call Transfer
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
Tips
If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press
Transfer and then hang up.
If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places
the call on hold.
You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before
transferring it.
When a call is chaperoned, the call chaperone cannot use transfer.
To redirect a call to a voice message system, press iDivert. For more information, see Call Transfer To
Voice Message System, on page 33.
Transfer Call Without Talking to Transfer Recipient
Procedure
Step 1
From an active call, press Transfer.
Step 2
Enter the target number.
Step 3
Press Transfer again to complete the transfer or EndCall to cancel.
Step 4
If your phone has on-hook transfer enabled, complete the transfer by hanging up.
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Calling Features
Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)
Talk to Transfer Recipient Before Transferring Call (Consult Transfer)
Procedure
Step 1
From an active call, press Transfer.
Step 2
Enter the target number.
Step 3
Wait for the transfer recipient to answer.
Step 4
Press Transfer again to complete the transfer or EndCall to cancel.
Step 5
If your phone has on-hook transfer enabled, complete the transfer by hanging up.
Call Transfer To Voice Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on
the type of call and your phone configuration, you can also use iDivert to send the call to the voice message
system of another person.
Tips
If the call was originally sent to the phone of another person, iDivert allows you to redirect the call
either to your own voice message system or to the voice message system of the originally called party.
Your system administrator makes this option available to you.
If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support
the option described above, using iDivert redirects the call to your voice message system.
If your phone displays a menu that disappears before you make your selection, you can press iDivert
again to redisplay the menu. You can also contact your system administrator regarding a longer timeout
value.
When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the
same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert
feature returns when the call ends.
Send Active, Ringing, or On-Hold Call to Voice Message System
Procedure
Step 1
Press iDivert.
If you have no redirect options available, the call transfers to your voice message system.
Step 2
If you have redirect options available, your phone displays a new menu. Choose an option to redirect the call.
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Calling Features
Talk to Transfer Recipient Before Transferring Call (Consult Transfer)
Call Forward
You can use Call Forward features to redirect incoming calls from your phone to another number.
Your system administrator may allow you to choose from two types of call forwarding features:
Unconditional call forwarding (Call Forward All)Applies to all calls that you receive.
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your Cisco Unified Communications Manager User
Options web pages. Conditional call forwarding features are accessible only from your User Options web
pages. Your system administrator determines which Call Forward features are available to you.
Tips
Enter the Call Forward target number exactly as you would dial it from your phone. For example, enter
an access code or the area code, if necessary.
You can forward your calls to a traditional analog phone or to another IP Phone, although your system
administrator may restrict the call forwarding feature to numbers within your company.
Call Forward is phone line specific. If a call reaches you on a line where Call Forward is not enabled,
the call rings as usual.
Your system administrator can enable the Call Forward Override feature that allows the person receiving
your forwarded calls to reach you. With override enabled, a call placed from the target phone to your
phone does not forward, but rings through.
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number
that you enter would create a call forwarding loop or would exceed the maximum number of links
permitted in a call forwarding chain.
When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the
same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices. The
Call Forward feature returns when the call ends.
To verify that Call Forward All is enabled on your primary line, look for:
The Call Forward icon above your primary phone number: .
The Call Forward target number in the status line.
Set Up or Cancel Call Forwarding
When call forwarding is enabled for any line other than the primary line, your phone does not provide you
with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options
web pages.
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Calling Features
Call Forward
Procedure
Step 1
Log in to your User Options web pages.
Step 2
Access your call forwarding settings.
Set Up and Cancel Call Forward All from Phone
Procedure
Step 1
To set Call Forward All, press CFwdALL or Forward All and enter a target phone number.
Step 2
To cancel Call Forward All, press CFwdALL or Forward All.
Do Not Disturb
Do Not Disturb (DND) turns off all audible and visual notifications of incoming calls. Your system administrator
enables DND on your phone.
When DND and Call Forward are enabled on your phone, calls forwards immediately and the caller does not
hear a busy tone.
DND interaction with other types of calls includes:
DND does not affect intercom calls or nonintercom priority calls.
If both DND and AutoAnswer are enabled, only intercom calls autoanswer.
When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the
same line (Session Handoff), the phone disables the DND feature. The DND feature returns when the
call ends.
Turn DND On and Off
Procedure
Step 1
To turn DND on, press DND.
Do Not Disturb displays on the phone, the DND lights (solid), and the ringtone turns off.
Step 2
To turn DND off again, press DND.
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Calling Features
Set Up and Cancel Call Forward All from Phone
Set Up DND Settings
If your system administrator configured DND settings to appear on the User Options page, perform these
steps:
Procedure
Step 1
Log in to your User Options web pages.
Step 2
From the drop-down menu, choose User Options > Device.
Step 3
You can set the following options:
Do Not Disturb: Set to enable/disable DND.
DND Option: Choose either Call Reject (to turn off all audible and visual notifications) or Ringer Off
(to turn off only the ringer).
DND Incoming Call Alert (applies to either DND option set): Set the alert to beep only, flash only,
disable the alert, or choose None (to use the Alert setting configured by your system administrator).
Conference Calls
The Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.
You can create a conference in various ways, depending on your needs and the features that are available on
your phone.
ConferenceEnables you to create a standard (ad hoc) conference by calling each participant. Use the
Confrn softkey or the Conference button. Conference is available on most phones.
JoinEnables you to create a standard (ad hoc) conference by combining existing calls. Use the Join
softkey or button.
cBargeEnables you to create a standard (ad hoc) conference by adding yourself to a call on a shared
line. Press a line button or use the cBarge softkey or button. cBarge is only available on phones that use
shared lines.
Meet MeEnables you to create or join a conference by calling a conference number. Use the MeetMe
softkey or button.
Ad Hoc Conference
Conference allows you to call each participant. Conference is available on most phones.
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Calling Features
Set Up DND Settings
Create Conference by Calling Participants
Procedure
Step 1
From a connected call, press Confrn or Conference. You may need to press the more softkey to see Confrn.
Step 2
Enter the phone number of the participant.
Step 3
Wait for the call to connect.
Step 4
Press Confrn or Conference again to add the participant to your call.
Step 5
Repeat to add additional participants.
Add New Participants to Conference
Your system administrator determines whether noninitiators of a conference can add or remove participants.
Procedure
Step 1
From a connected call, press Confrn or Conference. You may need to press the more softkey to see Confrn.
Step 2
Enter the phone number of the participant.
Step 3
Wait for the call to connect.
Step 4
Press Confrn or Conference again to add the participant to your call.
Step 5
Repeat to add additional participants.
Join Conference
Join allows you to combine two or more existing calls to create a conference in which you are a participant.
Tips
If you frequently join more than two parties into a single conference, you may find it useful to first select
the calls that you want to join together, and then press Join to complete the action.
When Join completes, the caller ID changes to Conference.
You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Contact
your system administrator to see if this feature is available to you.
A Call Chaperone user can conference only the first caller. Subsequent callers can be conferenced by
the other participants in the conference.
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Calling Features
Join Conference
Join Together Existing Calls on Single Phone Line
Procedure
Step 1
From an active call, highlight another call that you want to include in the conference and press Select.
Selected calls display this icon .
Step 2
Repeat this step for each call that you want to add.
Step 3
Press Join. You may need to press the more softkey to see Join.
Join Together Existing Calls on Multiple Phone Lines
Procedure
Step 1
From an active call, press Join. You may need to press more to see Join.
Step 2
Press the green flashing line button for the calls that you want to include in the conference.
If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before
using Join.
Note
Step 3
If a window opens on your phone screen prompting you to select the calls that you want to join, highlight the
calls, press Select, and then press Join to complete the action.
The calls are joined.
Barge Conference
You can create a conference by using cBarge to add yourself to a call on a shared line. For more information,
see Barge, cBarge, and Shared-line Calls, on page 48 and Conference Participants List, on page 39.
Create Conference by Barging Call on Shared Line
Procedure
Step 1
Press the line button for the shared line.
Step 2
In some cases, you must highlight the call and press cBarge to complete the action.
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Calling Features
Barge Conference
Meet Me Conference
Meet Me conferencing allows you to start or join a conference by calling the conference number.
Tips
If you call a secure Meet Me conference number from a non-secure phone, your phone displays the
message Device Not Authorized. For more information, see Secure Calls, on page 51.
A Meet Me conference ends when all participants hang up.
If the conference initiator disconnects, the conference call continues until all participants hang up.
Start Meet Me Conference
Participants cannot join the conference until the initiator starts the conference.
Procedure
Step 1
Obtain a Meet Me phone number from your system administrator.
Step 2
Distribute the number to participants.
Step 3
When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe.
Step 4
Dial the Meet Me conference number.
Participants can now join the conference by dialing the Meet Me number.
Join Meet Me Conference
Procedure
Step 1
Dial the Meet Me conference number provided by the conference initiator.
Step 2
If you hear a busy tone, the conference initiator has not joined the conference. Wait a minute and then try
your call again.
Conference Participants List
During a standard (ad hoc) conference, you can view a list of participants and remove participants.
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Calling Features
Meet Me Conference
Control Conference Using Participants List
The conference participants list, ConfList, displays a maximum of 16 participants. Though users can add as
many conference participants as the conference bridge supports, ConfList displays only 16 participants. As
new participants join the conference, ConfList displays only the last 16 participants who have joined.
Procedure
Step 1
Press ConfList or Conference List.
Participants are listed in the order in which they join the conference with the most recent additions at the top.
Step 2
To get an updated list of conference participants, press Update.
Step 3
To see who initiated the conference, locate the participant listed at the bottom of the list with an asterisk (*)
next to the name.
Step 4
To remove any conference participant, highlight the participants name and press Remove.
Step 5
To drop the last participant added to the conference, press RMLstC or Remove Last Participant.
You can remove participants only if you initiated the conference call.
Verify Conference Call Security
Procedure
Step 1
To verify conference security, press ConfList or Conference List.
Step 2
To verify that a conference call is secure, look for the or icon after Conference on the phone screen.
Step 3
To verify that a participant is calling from a secure phone, look for the or icon beside the participants
name on the phone screen.
Intercom Calls
You can place an intercom call to a target phone that autoanswers the call in speakerphone mode with mute
activated. The one-way intercom call allows you to deliver a short message to the recipient. The audio plays
on the handset or headset, if one of these is in use. Any current call activity that your recipient is engaged in
continues simultaneously.
When you receive an intercom-alert tone, you can choose one of these options:
Listen to the caller with your microphone muted (you can hear the caller, but the caller cannot hear you).
End the intercom call by pressing EndCall with the intercom call in focus. Do this if you do not want
to hear the message.
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Calling Features
Intercom Calls
Talk to the caller by pressing the active intercom button and using either the handset, headset, or speaker.
The intercom call becomes a two-way connection so that you can converse with the caller.
When using the intercom feature, be aware of the following:
From an intercom line, you can only dial other intercom lines.
You can use only one intercom line at a time.
When your active call is being monitored or recorded, you can receive or place intercom calls.
You cannot place an intercom call on hold.
If you log into the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that
your system administrator assigns the phone button template that contains intercom information to this
profile and assign the phone as the default intercom device for the intercom line.
Note
Place Intercom Call to Preconfigured Intercom Number
Procedure
Step 1
Press (intercom target line).
Step 2
After you hear the intercom-alert tone, begin speaking.
Place Intercom Call to Any Intercom Number
Procedure
Step 1
Press ( ).
Step 2
Enter the intercom target number or press a speed-dial number for your target.
Step 3
After you hear the intercom-alert tone, begin speaking.
Receive Intercom Call
Procedure
When you hear the intercom-alert tone, handle the call in one of these ways:
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Calling Features
Place Intercom Call to Preconfigured Intercom Number
Listen to the message in one-way audio.
Speak to the caller by pressing (active intercom line).
Press EndCall with the intercom call in focus.
Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator may configure for your
phone depending on your call-handling needs and work environment.
Speed Dial
Speed Dial enables you to enter an index number, press a button, or select a phone screen item to place a call.
Depending on configuration, your phone can support several speed-dial features:
Speed-dial buttons
Abbreviated Dialing
Fast Dials
To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. To set up
Fast Dials, you must access the Personal Directory feature. Alternatively, your system administrator can
configure speed-dial features for you.
Related Topics
User Options Web Page Actions, on page 83
Personal Directory, on page 75
Speed Dial Setup on Web, on page 89
Busy Lamp Field Features, on page 49
Personal Directory on Web, on page 85
Make Call Using Speed-Dial Buttons
If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number
is busy before dialing.
Procedure
Step 1
Set up speed-dial buttons.
Step 2
To place a call, press (a speed-dial button).
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Calling Features
Advanced Call Handling
Make Call Using On-Hook Abbreviated Dial
Procedure
Step 1
Set up Abbreviated Dialing codes.
Step 2
To place a call, enter the Abbreviated Dialing code and press AbbrDial.
Make Call Using Fast Dial
Procedure
Step 1
Create a Personal Address Book entry and assign a Fast Dial code.
Step 2
To place a call, access the Fast Dial service on your phone.
Call Pickup
Call PickUp allows you to answer a call that is ringing on a coworkers phone by redirecting the call to your
phone. You may use Call PickUp if you share call-handling tasks with coworkers.
Tips
If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call
on that particular line (if available).
If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired
line and then press a Call PickUp softkey or button.
Depending on how your phone is configured, you may receive an audio or visual alert about a call to
your pickup group.
If you use the BLF Pickup feature on your phone, see Busy Lamp Field Features, on page 49.
Answer Call Ringing on Another Extension Within Call Pickup Group
Procedure
Step 1
Press PickUp. You might have to go off-hook to display the softkey.
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Calling Features
Call Pickup
If your phone supports autopickup, you are now connected to the call.
Step 2
If the call rings, press Answer to connect to the call.
Answer Call Ringing on Another Extension Outside Call Pickup Group
Procedure
Step 1
Press the GPickUp softkey or the Group PickUp button. You may have to lift the handset to display
the softkey.
Step 2
Enter the group pickup number.
If your phone supports autopickup, you are now connected to the call.
Step 3
If the call rings, press Answer to connect to the call.
Answer Call Ringing on Another Extension in Group or in Associated Group
Procedure
Step 1
Press the OPickUp softkey or the Other PickUp button. You may have to lift the handset to display the softkey.
If your phone supports autopickup, you are now connected to the call.
Step 2
If the call rings, press Answer to connect to the call.
Answer Call Ringing on Particular Extension (Line Number)
Procedure
Step 1
Press the GPickUp softkey or the Group PickUp button. You may have to lift the handset to display
the softkey.
Step 2
Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up
is ringing on line 12345, enter 12345.
If your phone supports autopickup, you are now connected to the call.
Step 3
If the call rings, press Answer to connect to the call.
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Calling Features
Call Pickup
Call Park
You park a call when you want to store the call so that you or someone else can retrieve it from another phone
in the Cisco Unified Communications Manager system (for example, a phone at a coworkers desk or in a
conference room).
You park a call using these methods:
Call Park: Use the Park softkey to store the call. Your phone displays the call park number where the
system stored your call. You must record this number and then use the same number to retrieve the call.
Directed Call Park: Press the Transfer softkey during a call. To store the call, dial the Directed Call
Park number and press Transfer again.
Assisted Directed Call Park: Use the Assisted Directed Call Park button displaying an idle line status
indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press the flashing
Assisted Direct Call Park button.
Tips
You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original
number. Contact your system administrator for details.
Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco
Unified IP Phone or on your Cisco Unified IP Phone Expansion Module, if available and supported by
your phone.
You can dial Directed Call Park numbers if you do not have Directed Call Park buttons. However, you
cannot see the status of the directed call park number.
Store and Retrieve Active Call Using Call Park
Procedure
Step 1
During a call, press Park. You may need to press more to see Park.
Step 2
Record the call park number displayed on your phone screen.
Step 3
Hang up.
Step 4
To pick up the parked call, enter the call park number from any Cisco Unified IP Phone in your network.
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Calling Features
Call Park
Direct and Store Active Call at Directed Call Park Number
Procedure
Step 1
During a call, press .
Step 2
Dial the directed call park number.
Step 3
Press Transfer again to finish storing the call.
Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number
Procedure
Step 1
During a call, press the Assisted Directed Call Park button displaying an idle Line Status indicator .
Step 2
To retrieve the call, press the flashing Assisted Direct Call Park button.
If your administrator has not configured a reversion directory number, the parked call reverses to the phone
that parked the call.
Retrieve Parked Call from Directed Call Park Number
Procedure
Step 1
From any Cisco Unified IP Phone in your network, enter the park retrieval prefix.
Step 2
Perform one of the following actions:
Dial the directed call park number.
Press the (flashing) ( ) to connect to the call.
Hunt Groups
If your organization receives a large number of incoming calls, you may be a member of a hunt group. A hunt
group includes a series of directory numbers that share the incoming call load. When the first directory number
in the hunt group is busy, the system hunts for the next available directory number in the group and directs
the call to that phone.
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Calling Features
Hunt Groups
When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging
out of hunt groups.
Tips
Logging out of hunt groups does not prevent nonhunt group calls from ringing your phone.
When logged in, the Hunt Group button is lit.
Log In and Out of Hunt Groups
Procedure
Step 1
To log into a hunt group, press HLog or Hunt Group. You are now logged into the Hunt Group.
Step 2
To log out of a hunt group, press HLog or Hunt Group. Your phone screen displays the Logged out of Hunt
Group message.
Shared Lines
Your system administrator may ask you to use a shared line if you:
Have multiple phones and want one phone number
Share call-handling tasks with coworkers
Handle calls on behalf of a manager
Remote-In-Use Icon
The remote-in-use icon appears when another phone that shares your line has a connected call. You can
place and receive calls as usual on the shared line, even when the remote-in-use icon appears.
Call Information and Barge
Phones that share a line each display information about calls that are placed and received on the shared line.
This information may include caller ID and call duration. See the Privacy, on page 47 section for exceptions.
When call information is visible in this way, you and coworkers who share a line can add yourselves to calls
using either Barge or cBarge. See Barge, cBarge, and Shared-line Calls, on page 48.
Privacy
If you do not want coworkers who share your line to see information about your calls, enable the Privacy
feature. Doing so also prevents coworkers from barging your calls. See Privacy and Shared Lines, on page
49.
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Calling Features
Shared Lines
The maximum number of calls that a shared line supports can vary by phone.Note
Barge, cBarge, and Shared-line Calls
You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must be
non-private calls. See Shared Lines, on page 47.)
Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using
either cBarge or Barge:
cBarge converts the call into a standard conference, allowing you to add new participants. See Conference
Calls, on page 36 for information about standard conferences.
Barge allows you to add yourself to the call but does not convert the call into a conference or allow you
to add new participants.
Single-Button and Multitouch Barge
Your system administrator determines whether the barge feature on your phone operates as a single-button
or multitouch feature.
Single-button barge allows you to press a line button to barge a call (if only one call is on the line).
Multitouch barge allows you to view call information before barging.
Barge Features
The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared
line.
Then...If you want to...
Look for the remote-in-use icon next to a red line button .
See if the shared line is in
use
Press the red line button for the shared line.
One of the following occurs:
You are added to the call.
A window opens on your phone screen prompting you to select the call
that you want to barge. Press Barge or cBarge to complete the action.
You may need to press the more softkey to display Barge or cBarge.
Add yourself to a call on
a shared line
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Calling Features
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Tips
When you barge a call, other parties may hear a beep tone announcing your presence. With cBarge,
other parties hear a brief audio interruption and the phone screen changes to display conference details.
If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not
appear on the other phones that share the line.
If a phone that is using the shared line has Privacy disabled and is configured with Private Line Automated
Ringdown (PLAR), the barge and cBarge features will still be available.
You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred,
or turned into a conference call.
Conference Participants List, on page 39
Privacy and Shared Lines
If you share a phone line, use the Privacy feature to prevent others who share the line from viewing or barging
(adding themselves to) your calls.
Tips
If the phone that shares your line has Privacy enabled, you can place and receive calls using the shared
line as usual.
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared
lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.
Prevent and Allow Others to View or Barge Calls on Shared Line
Procedure
Step 1
To prevent others from viewing or barging a call on a shared line,
a)
Press Private .
b)
To verify that Privacy is on, look for the Privacy-enabled icon next to an amber line button .
Step 2
To allow others to view or barge calls on a shared line,
a)
Press Private .
b)
To verify that Privacy is off, look for the Privacy-disabled icon next to an unlit line button .
Busy Lamp Field Features
Busy Lamp Field (BLF) allows you to view the state of a phone line that is associated with a speed-dial button,
call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line
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Busy Lamp Field Features
that you are monitoring. Your system administrator determines which BLF features are configured for your
phone.
Then...If you want to...
Look for one of these BLF indicators next to the line number:
Line is in-use.
Line is idle.
Line is in Do Not Disturb state.
BLF indicator unavailable for this line.
See the state of a
line listed in a call
log or directory
Look for one of these BLF indicators next to the line number:
+ Line is in-use.
+ Line is idle.
+ Line is in Do Not Disturb state.
+ (flashing)Line is ringing (BLF Pickup only).
BLF indicator unavailable for this line.
See the state of a
speed-dial line
Tips
Your phone may play an audible indicator to alert you when a call is ringing on the monitored line (BLF
Pickup only).
BLF Pickup answers the oldest ringing call first, if the line that you are monitoring has more than one
ringing call.
Use BLF Pickup to Answer Ringing Call
Procedure
Step 1
If the current line is ringing, press the BLF Pickup button .
The call redirects to the next available line on your phone.
Step 2
If you want to specify a line, first press a line button and then press the BLF button.
If your phone supports autopickup, the call connects automatically.
Step 3
If the call rings on your phone, answer it.
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Calling Features
Busy Lamp Field Features
Secure Calls
Depending on how your system administrator configured your phone system, your phone may support placing
and receiving secure calls.
Your phone can support these types of calls:
Authenticated callThe identities of the phones participating in the call have been verified.
Encrypted callThe phone is receiving and transmitting encrypted audio (your conversation) within
the Cisco Unified Communications Manager network. Encrypted calls are authenticated.
Protected callThe phone is a secure (encrypted and trusted) device on the Cisco Unified
Communications Manager server and is configured as a Protected Device in Cisco Unified
Communications Manager Administration.
If Play Secure Indication Tone is enabled (True) in Cisco Unified Communications Manager
Administration, the protected phone plays a secure or nonsecure indication tone at the beginning of the
call:
When end-to-end secure media is established through the Secure Real-Time Transfer Protocol
(SRTP) and the call status is secure, the phone plays the secure indication tone (three long beeps
with brief pauses).
When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and the
call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief
pauses).
If the Play Secure Indication Tone option is disabled (False), no tone is played.
Nonprotected callThe phone does not have a Protected Device status in Cisco Unified
Communications Manager. No secure or nonsecure indication tone is played.
Nonsecure callThe phone is not protected on the Cisco Unified Communications Manager server and
the call status is nonsecure.
For more information, see your system administrator.
Then...If you want to...
Look for a security icon in the top right corner of the call
activity area, next to the call duration timer:
Authenticated call or conference
Encrypted call or conference
Non-secure call or conference
Check the security level of a call or
conference
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Secure Calls
Then...If you want to...
Listen for a secure indication tone at the beginning of the call:
Secure call statusIf the phone is protected, the Play
Secure Indication Tone is enabled, and the call status is
secure, a secure indication tone plays on the protected
phone at the beginning of a call (three long beeps with
pauses). The lock icon is also present to indicate that the
call is secure.
Nonsecure call statusIf the phone is protected, the Play
Secure Indication Tone is enabled, and the call status is
nonsecure, a nonsecure indication tone plays on the
protected phone at the beginning of a call (six short beeps
with brief pauses). The play arrow icon is also present
to indicate that the call is not secure.
For more information, see your system administrator.
Verify that the phone connection (call status)
is secure
See your system administrator.Determine if secure calls can be made in
your company
There are interactions, restrictions, and limitations that affect how security features work on your phone. For
more information, see your system administrator.
Cisco determines whether a device engaged in a call is trusted or untrusted. Lock or shield icons are not
displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though
the call may be secure.
Note
VPN Client
Your system administrator configures the Virtual Private Network (VPN) Client feature as needed. If the VPN
Client feature is enabled and the VPN Client mode is enabled on the phone, you are prompted for your
credentials as follows:
If your phone is located outside the corporate network: You are prompted at logon to enter your credentials
based on the authentication method that your system administrator configured on your phone.
If your phone is located inside the corporate network:
If Auto Network Detection is disabled, you are prompted for credentials, and a VPN connection
is possible.
If Auto Network Detection is enabled, you cannot connect through VPN and you are not prompted
for credentials.
To access the VPN Configuration settings, press the Settings button and choose Security Configuration >
VPN Configuration.
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After the phone starts up and the VPN Login screen appears, enter your credentials based on the configured
authentication method:
Username and password: Enter the username and password given by your system administrator.
Password and certificate: Enter the password. Your username is derived from the certificate.
Certificate: If the phone uses only a certificate for authentication, you do not need to enter authentication
data. The VPN Login screen displays the status of the phone attempting the VPN connection.
With the authentication methods that require a password, use the << softkey to backspace and correct the
password.
When the power is lost or reset under some circumstances, the stored credentials are cleared.
To establish the VPN connection, press the Submit softkey.
To disable the VPN login process, press the Cancel softkey.
Suspicious Call Trace
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious,
which initiates a series of automated tracking and notification messages.
Notify System Administrator About Suspicious or Harassing Call
Procedure
Press MCID or Malicious Call ID.
Your phone plays a tone and displays the message MCID successful. Your administrator receives
notification about the call with supporting information to take appropriate actions.
Priority Calls
This feature applies to SCCP phones only.
In some specialized environments, such as military or government offices, you might need to make and receive
urgent or critical calls. If you have the need for this specialized call handling, your system administrator can
add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
Precedence indicates the priority associated with a call.
Preemption is the process of ending an existing, lower priority call while accepting a higher priority call
that is sent to your phone.
Then...If you...
Contact your system administrator for a list of corresponding
precedence numbers for calls.
Want to choose a priority (precedence)
level for an outgoing call
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Calling Features
Suspicious Call Trace
Then...If you...
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
Want to make a priority (precedence) call
You are receiving a priority (precedence) call. An MLPP icon on
your phone screen indicates the priority level of the call.
Hear a special ring (faster than usual) or
special call waiting tone
Look for an MLPP icon on your phone screen:
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive Override call
Higher priority calls are displayed at the top of your call list. If
you do not see an MLPP icon, the priority level of the call is
normal (routine).
Want to view priority level of a call
Answer the call as usual. If necessary, end an active call first.Want to accept a higher-priority call
You or the other party are receiving a call that must preempt the
current call. Hang up immediately to allow the higher priority
call to ring through.
Hear a continuous tone interrupting your
call
Tips
When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones
that differ from the standard tones.
If you enter an invalid MLPP access number, a verbal announcement alerts you of the error.
An MLPP-enabled call retains its priority and preemptive status when you:
Put the call on hold
Transfer the call
Add the call to a three-way conference
Answer the call using PickUp
MLPP overrides the Do Not Disturb (DND) feature.
Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to configure any Cisco Unified IP Phone as your own temporarily.
After you log in to EM, the phone adopts your user profile, including your phone lines, features, established
services, and web-based settings. Your system administrator must configure EM for you.
The Extension Mobility Change PIN feature allows you to change your PIN from your Cisco Unified IP Phone.
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Tips
EM automatically logs you out after a certain amount of time. Your system administrator establishes
this time limit.
Changes that you make to your EM profile from your Cisco Unified Communications Manager User
Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes
take effect the next time you log in.
Changes that you make to the phone from your User Options web pages take effect immediately if you
are logged out of EM; otherwise, changes take effect after you log out.
Local settings controlled by the phone are not maintained in your EM profile.
Log In to EM
Procedure
Step 1
Choose > EM Service (name can vary).
Step 2
Enter your user ID and PIN provided by your system administrator.
Step 3
If prompted, select a device profile.
Log Out of EM
Procedure
Step 1
Choose > EM Service (name can vary).
Step 2
When prompted to log out, press Yes.
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Change Your PIN Using Change Credentials Service
Procedure
Step 1
Choose > Change Credentials.
Step 2
Enter your User ID in the User ID field.
Step 3
Enter your PIN in the Current PIN field.
Step 4
Enter your new PIN in the New PIN field.
Step 5
Enter your new PIN again in the Confirm PIN field.
Step 6
Press Change. You see the PIN Change Successful message.
Step 7
Press Exit.
Change Your PIN Using ChangePIN Softkey
Procedure
Step 1
Choose > EM Service.
Step 2
Press ChangePIN.
Step 3
Enter your PIN in the Current PIN field.
Step 4
Enter your new PIN in the New PIN field.
Step 5
Enter your new PIN again in the Confirm PIN field.
Step 6
Press Change. You see the PIN Change Successful message.
Step 7
Press Exit.
Business Calls Using Single Phone Number
Intelligent Session Control associates your mobile phone number with your business IP phone number. When
you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote
destination rings. When an incoming call is answered on the mobile phone, the desk phone displays a Remote
in Use message.
During a call you can also use any of your mobile phone features. For example, if you receive a call on your
mobile number, you can answer the call from your desk phone or you can hand off the call from your mobile
phone to your desk phone.
The following table describes how to transfer calls.
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Calling Features
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Then...If you want to...
Use the various features of your mobile phone (for example, *74). Contact
your system administrator for a list of access codes.
Transfer your incoming
mobile active call to a
desk phone
Mobile Connect and Mobile Voice Access
With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls
associated with your desktop phone number.
When you enable Mobile Connect, your desktop and remote destinations receive calls simultaneously.
When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and
display a missed call message.
When you answer the call on one remote destination, the other remote destinations stop ringing, are
disconnected, and a missed call message is shown on the other remote destinations.
Then...If you want to...
Use the User Options web pages to set up remote destinations and create access
lists to allow or block calls from specific phone numbers from being passed to
the remote destinations. See Phone and Access List setup for Mobile Connect,
on page 96.
Configure Mobile Connect
See Call Answer, on page 25.Answer a call using your
mobile phone
See In-Progress Call Movement, on page 31.Switch an in-progress call
between your desk phone
and mobile phone
See Additional Call Options, on page 22.Make a call from your
mobile phone
Tips
When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of
the following are true:
The number you are calling from is not one of your remote destinations.
The number is blocked by you or your carrier (shown as Unknown Number).
The number is not accurately matched in the Cisco Unified Communications Manager database;
for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your
number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.
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If you incorrectly enter any requested information (such as mobile phone number or PIN) three times
in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. See
your system administrator if you need assistance.
Related Topics
In-Progress Call Movement, on page 31
Put Call Picked Up on Mobile Phone on Hold
Procedure
Step 1
Press Enterprise Hold (name may vary).
The other party is placed on hold.
Step 2
On your mobile phone, press Resume (name may vary).
Connect to Mobile Voice Access
Procedure
Step 1
From any phone, dial your assigned Mobile Voice Access number.
Step 2
Enter the number you are calling from, if prompted, and your PIN.
Turn On Mobile Connect from Mobile Phone
Procedure
Step 1
Dial your assigned Mobile Voice access number.
Step 2
Enter your mobile phone number (if requested) and PIN.
Step 3
Press 2 to enable Mobile Connect.
Step 4
Choose whether to turn Mobile Connect on for all configured phones or just one:
All phones: Enter 2.
One phone: Enter 1 and enter the number you want to add as a remote destination, followed by pound
(#).
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Calling Features
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Turn Off Mobile Connect from Mobile Phone
Procedure
Step 1
Dial your assigned Mobile Voice access number.
Step 2
Enter your mobile phone number (if requested) and PIN.
Step 3
Press 3 to disable Mobile Connect.
Step 4
Choose whether to turn Mobile Connect off for all configured phones or just one:
All phones: Enter 2.
One phone: Enter 1 and enter the number you want to remove as a remote destination, followed by
pound (#).
Turn On or Off Mobile Connect Access to All Remote Destinations from Desk Phone
Procedure
Step 1
Press Mobility to display the current remote destination status (Enabled or Disabled).
Step 2
Press Select to change the status.
Step 3
Press Exit.
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Calling Features
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CHAPTER 4
Handset, Headset, and Speakerphone
Headset, Handset, and Speaker Overview, page 61
Handset, page 61
Headset, page 62
Speakerphone, page 63
AutoAnswer with Headset or Speakerphone, page 63
Headset, Handset, and Speaker Overview
You can use your phone with these audio devices: a handset, headset, or speakerphone.
The phone is off-hook when the handset is lifted or another audio device is in use.
The phone is on-hook when the handset is in its cradle and other audio devices are not in use.
Handset
The following table describes how to use the handset.
Then...If you want to...
Lift it to go off-hook; replace it to go on-hook.
The ringing line is automatically selected. Contact your system
administrator about options to always select the primary line.
Use the handset
Press or ( ), then hang up the handset.
Switch to the speakerphone or a
headset during a call
Press the Volume button during a call or after invoking a dial tone.
Press Save to preserve the volume level for future calls.
Adjust the volume level for a call
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Headset
Your phone supports four- or six-wire headset jacks for wired headsets. Cisco Unified IP Phones 7962G and
7942G also support wireless headsets. For information about purchasing headsets, see Wired and Wireless
Headsets, on page 16.
You can use a headset with all of the controls on your phone, including and .
However, if you use a wireless headset, refer to the wireless headset documentation for instructions.
Then...If you want to...
Press .
Toggle headset mode on and off
Lift the handset.Switch to a handset
Press during a call or after invoking a dial tone.
Press Save to preserve the volume level for future calls.
Adjust the volume level for a call
If you use AutoAnswer, see AutoAnswer with Headset or Speakerphone, on page 63.
Your system administrator can set up your phone to record a conversation between you (on your headset), a
supervisor (on the phone handset), and your connected party.
Control Wired Headset Sidetone
When you speak on a telephone using a headset, the sound picked up by the headset microphone can be sent
back through the headset speaker. This creates a low-level feedback, known as sidetone. The wired headsets
can result in sidetone . Different wired headsets require different sidetone and settings. You need to select the
best sidetone level for the wired headset you use.
Procedure
Step 1
Press .
Step 2
Use the Preferences menu and navigate to Headset Sidetone.
Step 3
Select Headset Sidetone.
Step 4
Select one of the sidetone levels:
High
Normal
Low
Very Low
Off
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Handset, Headset, and Speakerphone
Headset
Step 5
Press Save or press Cancel.
Wireless Headset
Cisco Unified IP Phones 7962G and 7942G support wireless headsets. Refer to the wireless headset
documentation for information about using the wireless headsets remote features. Also, check with your
system administrator to be sure your phone is enabled to use a wireless headset with the wireless headset
remote hookswitch control feature.
Wideband Headset
If you use a headset that supports wideband, you may experience improved audio sensitivity if you enable
the wideband setting on your phone (this setting is disabled by default). To access the setting, choose
> User Preferences > Audio Preferences > Wideband Headset.
If the Wideband Headset setting is dimmed, then you cannot control this setting.
Check with your system administrator to be sure your phone system is configured to use wideband. If the
system is not configured for wideband, you may not detect any additional audio sensitivity even when using
a wideband headset. To learn more about your headset, refer to the headset documentation or contact your
system administrator for assistance.
Speakerphone
If the handset is in its cradle and is not lit, many of the actions you can take to dial a number or answer a
call will trigger speakerphone mode automatically.
Then...If you want to...
Press .
Toggle speakerphone mode on or off
Lift the handset.Switch to a handset
Press during a call or after invoking a dial tone.
Press Save to preserve the volume level for future calls.
Adjust the volume level for a call
AutoAnswer with Headset or Speakerphone
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your
system administrator configures AutoAnswer to use either the speakerphone or a headset. You may use
AutoAnswer if you receive a high volume of incoming calls.
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Handset, Headset, and Speakerphone
Wireless Headset
Then...If you...
Keep headset mode active (in other words, keep illuminated), even when you are
not on a call.
To keep headset mode active, perform the following actions:
Press EndCall to hang up.
Press New Call or Dial to place new calls.
If your phone is set up to use AutoAnswer in headset mode, calls are automatically
answered only if is illuminated.
Otherwise, calls ring normally and you must manually answer them.
Use AutoAnswer
with a headset
Keep the handset in the cradle and headset mode inactive ( unlit).
Otherwise, calls ring normally and you must manually answer them.
Use AutoAnswer
with the
speakerphone
Tip
AutoAnswer is disabled when the Do Not Disturb feature is active.
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Handset, Headset, and Speakerphone
AutoAnswer with Headset or Speakerphone
CHAPTER 5
Phone Customization
Ring and Message Indicator Customization, page 65
Phone Screen Customization, page 67
Ring and Message Indicator Customization
You can customize how your phone indicates an incoming call and a new voice mail message. You can also
adjust the ringer volume for your phone.
Tip
You can customize your phone to have up to six distinctive ring tones. In addition, you can have a default
ring tone.
Related Topics
User Options Web Page Actions, on page 83
Line Settings on Web, on page 94
Change Ringtone Per Line
Procedure
Step 1
Choose > User Preferences > Rings.
Step 2
Choose a phone line or the default ring setting.
Step 3
Choose a ringtone to play a sample of it.
Step 4
Press Select and Save to set the ringtone, or press Cancel.
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Adjust Phone Ringer Volume Level
Check with your system administrator to see if a minimum ringer volume setting was configured.
Procedure
Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new
ringer volume is saved automatically.
Change Ring Pattern (Flash-Only, Ring Once, Beep-Only)
Before you can access this setting, your system administrator might need to enable it for you.
Procedure
Step 1
Log in to your User Options web pages.
Step 2
Access your call ring pattern settings.
Change Audible Voice-Message Indicator
Procedure
Step 1
Log in to your User Options web pages.
Step 2
Access your message indicator settings.
Change How Voice Message Light on Handset Works
Procedure
Step 1
Log in to your User Options web pages.
Step 2
Choose Change the Message Waiting Lamp policy.
Step 3
Access your message indicator settings. Typically, the default system policy is to indicate a new voice message
by displaying a steady light on the handset light strip.
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Phone Customization
Adjust Phone Ringer Volume Level
Phone Screen Customization
You can adjust the characteristics of your phone screen.
Related Topics
User Options Web Page Actions, on page 83
User Settings on Web, on page 92
Change Phone Screen Contrast
Procedure
Step 1
Choose > User Preferences > Contrast.
Step 2
To make adjustments, press Up, Down or .
Step 3
Press Save, or press Cancel.
If you accidentally save a very light or very dark contrast and cannot see the phone screen display,
see Troubleshooting, on page 103.
Note
Change Background Image
Procedure
Step 1
Choose > User Preferences > Background Images.
Step 2
Scroll through available images and press Select to choose an image.
Step 3
Press Preview to see a larger view of the background image.
Step 4
Press Exit to return to the selection menu.
Step 5
Press Save to accept the image or press Cancel.
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Phone Customization
Phone Screen Customization
Change Phone Screen Language
Procedure
Step 1
Log in to your User Options web pages.
Step 2
Access your user settings.
Step 3
Select a language.
Change Line Text Label
Procedure
Step 1
Log in to your User Options web pages.
Step 2
Access your line text label settings.
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Phone Customization
Change Phone Screen Language
CHAPTER 6
Call Logs and Directories
Call Logs and Directories Overview, page 69
Call Logs, page 69
Directory Features, page 74
Call Logs and Directories Overview
This section describes how you can use call logs and directories. To access both features, use the Directories
button .
Call Logs
Your phone maintains call logs that contain records of your missed, placed, and received calls.
Your system administrator determines if missed calls are logged on your phone in the missed calls directory
for a given line appearance on your phone.
Tips
(SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated by
a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator
for more information.
(SCCP phones only) To view the complete call record of a multiparty call (for example, of a call that
has been transferred to you), highlight the call record and press Details. The Details record shows two
entries with the name and number for each missed or received multiparty call:
First entryLast completed multiparty call
Second entryFirst completed multiparty call
To see if the line in the call log is busy before placing a call to that line, look for Busy Lamp Field
indicators.
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View Call Logs
Procedure
Step 1
Press .
Step 2
Choose one of the following entries:
Missed Call
Placed Calls
Received Calls
Each log stores up to 100 records.
Display Single Call Record Details
Procedure
Step 1
Press .
Step 2
Choose one of the following entries:
Missed Calls
Placed Calls
Received Calls
Step 3
Highlight a call record.
Step 4
Press Details to display information such as called number, calling number, time of day, and call duration for
placed and received calls only.
Erase All Call Records in All Logs
Procedure
Step 1
Press .
Step 2
Press Clear.
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Call Logs and Directories
View Call Logs
Erase All Call Records in Single Log
Procedure
Step 1
Press .
Step 2
Choose one of the following entries:
Missed Calls
Placed Calls
Received Calls
Step 3
Highlight a call record.
Step 4
Press Clear. You may need to press the more softkey to display Clear.
Erase Single Call Record
Procedure
Step 1
Press .
Step 2
Choose one of the following entries:
Missed Call
Placed Calls
Received Calls
Step 3
Highlight a call record.
Step 4
Press Delete.
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Call Logs and Directories
Erase All Call Records in Single Log
Dial from Call Log (While Not on Another Call)
Procedure
Step 1
Press .
Step 2
Choose one of the following entries:
Missed Call
Placed Calls
Received Calls
Step 3
Highlight a call record.
If the Details softkey appears, the call is the primary entry of a multiparty
call.
Note
Step 4
To edit the displayed number, press EditDial followed by << or >>.
Step 5
To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display
Delete.
Step 6
Go off-hook to place the call.
Dial from Call Log (While Connected to Another Call)
Procedure
Step 1
Press .
Step 2
Choose one of the following entries:
Missed Call
Placed Calls
Received Calls
Step 3
Highlight a call record.
If the Details softkey appears, the call is the primary entry of a multiparty
call.
Note
Step 4
To edit the displayed number, press EditDial followed by << or >>.
Step 5
To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display
Delete.
Step 6
Press Dial.
Step 7
Choose a menu item to handle the original call:
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Call Logs and Directories
Dial from Call Log (While Not on Another Call)
Hold: Puts the first call on hold and dials the second.
Transfer: Transfers the first party to the second and drops you from the call. Press Transfer again after
dialing to complete the action.
Conference: Creates a conference call with all parties, including you. Press Confrn or Conference
again after dialing to complete the action.
EndCall: Disconnects the first call and dials the second call.
Place Call from URL Entry in Call Log
Supported only on SIP phones.
Procedure
Step 1
Press .
Step 2
Choose one of the following entries:
Missed Call
Placed Calls
Received Calls
Step 3
Highlight the URL entry that you want to dial.
Step 4
If you need to edit the entry, press EditDial.
The icon appears to indicate that you can begin editing characters in the URL entry.
Step 5
Press Dial.
Redial International Call from Missed and Received Call Logs
Procedure
Step 1
Press .
Step 2
Choose one of the following entries:
Missed Call
Received Calls
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Call Logs and Directories
Place Call from URL Entry in Call Log
Step 3
Highlight the call record that you want to redial.
Step 4
Press EditDial.
Step 5
Press and hold the star (*) key for at least 1 second to add a plus (+) sign as the first digit in the phone number.
You can add the + sign only for the first digit of the number.
Step 6
Press Dial.
Directory Features
Depending on configuration, your phone can provide corporate and personal directory features:
Corporate Directory: Corporate contacts that you can access on your phone. Your system administrator
sets up and maintains your Corporate Directory.
Personal Directory: If available, personal contacts and associated speed-dial codes that you can configure
and access from your phone and Cisco Unified Communications Manager User Options web pages. The
Personal Directory comprises the Personal Address Book (PAB) and Fast Dials:
PAB is a directory of your personal contacts.
Fast Dial allows you to assign codes to PAB entries for quick dialing.
Corporate Directory
You can use a corporate directory to place calls to coworkers.
Tips
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button
on your phone to move between input fields.
To see if the phone line in the directory is busy, look for Busy Lamp Field (BLF) indicators.
Dial from Corporate Directory (While Not on Another Call)
Procedure
Step 1
Choose > Corporate Directory (exact name can vary).
Step 2
Use your keypad to enter a full or partial name and press Search.
Step 3
To dial, select the listing, or scroll to the listing and lift the handset.
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Call Logs and Directories
Directory Features
Dial from Corporate Directory (While on Another Call)
Procedure
Step 1
Choose > Corporate Directory (exact name can vary).
Step 2
Use your keypad to enter a full or partial name and press Search.
Step 3
Scroll to a listing and press Dial.
Step 4
Choose a menu item to handle the original call:
Hold: Puts the first call on hold and dials the second.
Transfer: Transfers the first party to the second and drops you from the call. Press Transfer again after
dialing to complete the action.
Conference: Creates a conference call with all parties, including you. Press Confrn or Conference
again after dialing to complete the action.
EndCall: Disconnects the first call and dials the second.
Personal Directory
The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section
describes how to set up and use Personal Directory on your phone. Alternately, see Personal Directory on
Web, on page 85.
Tips
Your system administrator provides you with the user ID and PIN that you need to log in to Personal
Directory.
Personal Directory automatically logs you out after a certain amount of time. This time limit can vary.
Contact your system administrator for more information.
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button
on your phone to move between input fields.
Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the
call logs, redial, or call directory entries. Contact your system administrator for more information.
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Personal Directory
Access Personal Directory (for PAB and Fast Dial Codes)
Procedure
Step 1
Choose > Personal Directory (exact name can vary).
Step 2
Enter your Cisco Unified Communications Manager user ID and PIN, and press Submit.
Search for PAB Entry
Procedure
Step 1
Access Personal Directory.
Step 2
choose Personal Address Book.
Step 3
Enter search criteria and press Submit.
Step 4
Move through the listings using Previous and Next.
Step 5
Highlight the PAB listing that you want and press Select.
Dial from PAB Entry
Procedure
Step 1
Search for a listing.
Step 2
Highlight the listing and press Select.
Step 3
Press Dial. You may need to press the more softkey to see Dial.
Step 4
Enter the participants phone number.
Step 5
Highlight the number that you want to dial and press OK.
Step 6
Press OK again to dial the number.
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Call Logs and Directories
Personal Directory
Delete PAB Entry
Procedure
Step 1
Search for a listing.
Step 2
Highlight the listing and press Select.
Step 3
Press Delete.
Step 4
Choose OK to confirm the deletion.
Edit PAB Entry
Procedure
Step 1
Search for a listing.
Step 2
Highlight the listing and press Edit to modify a name or email address.
Step 3
If necessary, choose Phones to modify a phone number.
Step 4
Press Update.
Add New PAB Entry
Procedure
Step 1
Access Personal Directory.
Step 2
Choose Personal Address Book.
Step 3
Press Submit to access the Search page. You do not need to input search information first.
Step 4
Press New.
Step 5
Use your phone keypad to enter a name and email information.
Step 6
Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes
such as 9 or 1.
Step 7
Choose Submit to add the entry to the database.
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Call Logs and Directories
Personal Directory
Assign Fast Dial Code to PAB Entry
Procedure
Step 1
Search for a PAB entry.
Step 2
Highlight the listing and press Select.
Step 3
Press Fast Dial.
Step 4
Highlight the number that you want to dial and press Select.
Step 5
Highlight an unassigned Fast Dial code that you want to assign to the number and press Select.
Search for Fast Dial Codes
Procedure
Step 1
Choose > Personal Directory > Personal Fast Dials.
Step 2
Use Previous or Next to move through listings.
Step 3
Highlight the listing that you want and press Select.
Place Call Using Fast Dial Code
Procedure
Step 1
Search for a Fast Dial code.
Step 2
Highlight the listing you want and press Select.
Step 3
Press Dial.
Step 4
Choose OK to complete the action.
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Personal Directory
Delete Fast Dial Code
Procedure
Step 1
Search for a Fast Dial code.
Step 2
Highlight the listing you want and press Select.
Step 3
Press Remove.
Log Out of Personal Directory
Procedure
Step 1
Choose > Personal Directory (exact name can vary).
Step 2
Choose Logout.
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Personal Directory
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Call Logs and Directories
Personal Directory
CHAPTER 7
Voice Messages
Voice Messages Overview, page 81
Voice Message Identification, page 81
Set Up and Personalize Voice-Message Service, page 82
Listen to Voice Messages or Access Voice Messages Menu, page 82
Voice Messages Overview
To access voice messages, press the Messages button.
Your company determines the voicemail service that your phone uses. For the most accurate and detailed
information about your service, contact your system administrator.
For information about the commands that your voicemail service supports, see the voicemail service user
documentation.
Voice Message Identification
When you have a voice message, look for:
A steady red light on your handset. (This indicator can vary. See Ring and Message Indicator
Customization, on page 65.)
A flashing message-waiting icon and text message on your phone screen.
The red light and message-waiting icon display only when you have a message on your primary line,
even if you receive voice messages on other lines.
When you have a voice message, listen for:
A stutter tone from your handset, headset, or speakerphone when you place a call.
The stutter tone is line-specific. You hear it only when using the line with the waiting message.
To send a call to a voice message system, press iDivert. For more information, see Call Transfer To Voice
Message System, on page 33.
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Set Up and Personalize Voice-Message Service
Procedure
Step 1
Press and follow the voice instructions.
Step 2
If a menu appears on your screen, choose an appropriate menu item.
Listen to Voice Messages or Access Voice Messages Menu
Procedure
Step 1
Press and follow the voice instructions.
Step 2
If a menu appears on your screen, choose an appropriate menu item.
If you are connecting to a voice message service, the line that has a voice message is selected by default. If
more than one line has a voice message, the first available line is selected.
To connect each time to the voice message service on the primary line, contact your system administrator for
the options.
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Voice Messages
Set Up and Personalize Voice-Message Service
CHAPTER 8
User Options Web Pages
User Options Web Pages Overview, page 83
User Options Web Page Actions, page 83
Feature and Service Setup on Web, page 84
User Options Web Pages Overview
Your Cisco Unified IP Phone is a network device that can share information with other network devices in
your company, including your personal computer. You can use your computer to log in to your Cisco Unified
Communications Manager User Options web pages, where you can control features, settings, and services
for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web
pages.
User Options Web Page Actions
This section describes how to log in and select a phone device.
Sign In and Out of User Options Web Pages
Before you can access any of your user options, such as Speed Dial or Personal Address Book, you must sign
in. When you are finished using the User Options web pages, you must sign out.
In some cases, you can access your User Option web pages without having to sign in. For more information,
contact your system administrator.
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Procedure
Step 1
Obtain the User Options URL, user ID, and default password from your system administrator.
Step 2
Open a web browser on your computer and enter the URL.
Step 3
If prompted to accept security settings, select Yes or Install Certificate.
Step 4
Enter your user ID in the Username field.
Step 5
Enter your password in the Password field.
Step 6
Select Login.
The Cisco Unified CM User Options home page displays. From this page you can select User Options to
select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials.
Step 7
To sign out of your User Options web pages, select Logout.
Select Device from User Options Web Page
Procedure
Step 1
On your User Options web page, select User Options > Device.
The Device Configuration window displays. Toolbar buttons located at the top of the Device Configuration
window are specific to the selected device type.
Step 2
(Optional) If you have multiple devices assigned to you, select the appropriate device (phone model, Extension
Mobility profile, or Remote Destination profile) from the Name drop-down menu.
Select Configuration Option after Logging In
Procedure
Step 1
After you have logged in to your User Options web pages, choose User Options to access User Settings,
Directory, Personal Address Book, Fast Dials, and Mobility Settings.
Step 2
To return to the Device Configuration page from another page, choose User Options > Device.
Feature and Service Setup on Web
The topics in this section describe how to configure features and services from your User Options web pages
after logging in. See User Options Web Page Actions, on page 83.
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User Options Web Pages
Select Device from User Options Web Page
Personal Directory on Web
The Personal Directory feature set that you can access on your computer consists of:
Personal Address Book (PAB)
Fast Dial
Cisco Unified Communications Manager Address Book Synchronizer
You can also access PAB and Fast Dials from your phone. See Personal Directory, on page 75.
This section describes how to use your PAB from your User Options web pages.
Add New Personal Address Book Entry
Procedure
Step 1
Sign in to your User Options web page.
Step 2
Select User Options > Personal Address Book.
Step 3
Select Add New.
Step 4
Enter information for the entry.
Step 5
Select Save.
Assign Button for Personal Address Book
Procedure
Step 1
Sign in to your User Options web page.
Step 2
Select User Options > Device.
Step 3
Select a phone from the Name drop-down menu.
Step 4
Select Service URL.
Your system administrator sets up your phone to display services. For more information, contact your system
administrator.
Step 5
Select the Personal Address Book service from the Button drop-down list box.
Step 6
Enter a phone label for the button.
Step 7
Select Save.
Step 8
Select Reset and then select Restart to refresh the phone configuration.
You can now press the button to access PAB codes.
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User Options Web Pages
Personal Directory on Web
Edit Personal Address Book Entry
Procedure
Step 1
Sign in to your User Options web page.
Step 2
Search for a PAB entry.
Step 3
Select a nickname.
Step 4
Edit the entry as needed and select Save.
Delete Personal Address Book Entry
Procedure
Step 1
Sign in to your User Options web page.
Step 2
Search for a PAB entry.
Step 3
Select one or more entries.
Step 4
Select Delete Selected.
Fast Dials on Web
This section describes how to assign Fast Dials from your User Options web pages.
Tips
You can create up to 500 Fast Dial and PAB entries.
You can create a new Fast Dial entry without using a PAB entry. These Fast Dial entries are labeled
raw in the User Options web pages and do not display a configurable text label.
Related Topics
Personal Directory on Web, on page 85
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User Options Web Pages
Fast Dials on Web
Assign Fast-Dial Code to Personal Directory Entry
Procedure
Step 1
Sign in to Personal Directory. (Use the navigation bar and button to scroll and select.)
Step 2
Enter the name information and press the Submit softkey.
Step 3
Select the name, then press the FastDial softkey.
Step 4
Select a number and press the Select softkey.
Step 5
Press the Next softkey.
Step 6
Press the Assign softkey for a new fast-dial code that you want to assign to the number.
Assign Fast Dial Code to Phone Number
Procedure
Step 1
Sign in to your User Options web page.
Step 2
Select User Options > Fast Dials.
Step 3
Select Add New.
Step 4
Change the Fast Dial code, if desired.
Step 5
Enter a phone number.
Step 6
Select Save.
Assign Line Button for Fast Dial
Before you can assign a line button for Fast Dial, your system administrator must configure the phone to
display services. Contact your system administrator for more information.
Note
Procedure
Step 1
Choose User Options > Device.
Step 2
Click Service URL.
Step 3
Choose the Fast Dial service from the Button drop-down list box.
Step 4
Enter a phone label for the button.
Step 5
Click Save.
Step 6
Click Reset and then click Restart to refresh the phone configuration.
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User Options Web Pages
Fast Dials on Web
You can now press the line button to access Fast Dial codes.
Search for Fast Dial Entry
Procedure
Step 1
Sign in to your User Options web page.
Step 2
Select User Options > Fast Dials.
Step 3
Specify search information and select Find.
Edit Fast-Dial Phone Number
Procedure
Step 1
Sign in to your User Options web page.
Step 2
Select User Options > Fast Dials.
Step 3
Search for the Fast Dial entry that you want to edit.
Step 4
Select a component of the entry.
Step 5
Change the phone number.
Step 6
Select Save.
Delete Fast Dial Personal Address Book Entry
Procedure
Step 1
Sign in to your User Options web page.
Step 2
Search for a Fast dial entry.
Step 3
Select one or more entries.
Step 4
Select Delete Selected.
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User Options Web Pages
Fast Dials on Web
Address Book Synchronization Tool
You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft
Windows Address Book (if applicable) with your PAB. After synchronization, entries from your Microsoft
Windows Address Book are accessible on your Cisco Unified IP Phone and User Options web pages. Your
system administrator gives you access to TABSynch and provide detailed instructions.
Speed Dial Setup on Web
Depending on configuration, your phone can support several speed-dial features:
Speed-dial buttons
Abbreviated Dialing
Fast Dials
Related Topics
Fast Dials on Web, on page 86
Speed Dial, on page 42
Personal Directory, on page 75
Set Up Speed-Dial Codes
Procedure
Step 1
On your User Options web page, select User Options > Device.
Step 2
Select a phone from the Name drop-down menu.
Step 3
Select Speed Dials.
Step 4
In the Abbreviated Dial Settings area, enter a number and label for a speed-dial code.
Step 5
Select Save.
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User Options Web Pages
Address Book Synchronization Tool
Set Up Abbreviated Dialing Codes
Procedure
Step 1
Choose User Options > Device.
Step 2
Choose a phone from the Name drop-down menu.
Step 3
Click Speed Dials.
Step 4
Enter a number and label for an Abbreviated Dialing code.
Step 5
Click Save.
Phone Service Setup on Web
Phone services can include special phone features, network data, and web-based information (such as stock
quotes and movie listings). You must first subscribe to a phone service before accessing it on your phones.
After you log in, you access services on your phone by using one of these buttons:
Programmable phone button:
( ) > Services
Feature buttons:
Messages
Services
Directories
The services available for your phone depend on the phone system configuration and the services you subscribed
to. See your phone system administrator for more information.
If only one service is configured, the service opens by default.
If more than one service is configured, select an option from the menu on the screen.
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User Options Web Pages
Phone Service Setup on Web
Subscribe to Service
Procedure
Step 1
On your User Options web page, select User Options > Device.
Step 2
Select a phone from the Name drop-down menu.
Step 3
Select Phone Services.
Step 4
Select Add New.
Step 5
Select a service from the drop-down list and select Next.
Step 6
(Optional) Change the service label or enter additional service information, if available.
Step 7
Select Save.
Search for Services
Procedure
Step 1
On your User Options web page, select a device.
Step 2
Select Phone Services.
Step 3
Select Find.
Change or End Services
Procedure
Step 1
On your User Options web page, search for services.
Step 2
Select one or more entries.
Step 3
Select Delete Selected.
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User Options Web Pages
Phone Service Setup on Web
Change Service Name
Procedure
Step 1
On your User Options web page, search for services.
Step 2
Select a service name.
Step 3
Change the information and select Save.
Add Service to Programmable Feature Button
Procedure
Step 1
On your User Options web page, select User Options > Device.
Step 2
Select a phone from the Name drop-down menu.
Step 3
Select Service URL.
Your system administrator sets up a service URL button for your phone.
Step 4
Select a service from the Button Service drop-down list .
Step 5
(Optional) If you want to rename the service, edit the label fields.
If your phone does not support double-byte character sets, it uses ASCII Label fields.
Step 6
Select Save.
Step 7
Select Reset to reset your phone to see the new button label on your phone.
User Settings on Web
User settings include your password, PIN, and language (locale) settings.
Your PIN and password allow you to access different features and services. For example, use your PIN to log
in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your
User Options web pages and Cisco WebDialer on your personal computer. For more information, see your
system administrator.
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User Options Web Pages
User Settings on Web
Change Browser Password
Procedure
Step 1
Sign in to your User Options web pages.
Step 2
Select User Options > User Settings.
Step 3
Enter your Current Password.
Step 4
Enter your New Password.
Step 5
Reenter your new password in the Confirm Password field.
Step 6
Select Save.
Change PIN
Procedure
Step 1
Sign in to your User Options web pages.
Step 2
Select User Options > User Settings.
Step 3
Enter your Current PIN.
Step 4
Enter your New PIN.
Step 5
Reenter your new PIN in the Confirm PIN field.
Step 6
Select Save.
Change User Options Web Page Language Setting
You must configure your browsers Language preference to your preferred language before the User
Options web page displays properly. For more information, see CallManager 5.x/6.x/7.x: Roles and
Permissions on Cisco.com
Note
Procedure
Step 1
Sign in to your User Options web page.
Step 2
Select User Options > User Settings.
Step 3
In the User Locale area, select an item from the Locale drop-down list.
Step 4
Select Save.
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User Settings on Web
Change Phone Display Language
Procedure
Step 1
Sign in to your User Options web page.
Step 2
Select User Options > Device.
Step 3
Select an item from the User Locale drop-down list.
Step 4
Select Save.
Line Settings on Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call-forwarding, voice message indicators, ring patterns, and line labels.
You can set up other line settings directly on your phone:
Set up call forwarding for your primary phone linesee Call Forward, on page 34.
Change rings, display, and other phone-model specific settingssee Phone Customization, on page
65.
Set Up Call Forward Per Line
Procedure
Step 1
On your User Options web page, select User Options > Device.
Step 2
Select a phone from the Name drop-down menu.
Step 3
Select Line Settings.
Step 4
If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down
menu.
Step 5
In the Incoming Call Forwarding area, select call forwarding settings for various conditions.
Step 6
Select Save.
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Line Settings on Web
Change Voice Message Indicator Setting Per Line
Procedure
Step 1
On your User Options web page, select User Options > Device.
Step 2
Select a phone from the Name drop-down menu.
Step 3
Select Line Settings.
Step 4
(Optional) If you have more than one directory number (line) assigned to your phone, select a line from the
Line drop-down menu.
Step 5
In the Message Waiting Lamp area, choose from various settings.
Typically, the default message waiting setting prompts your phone to display a steady red light from the
handset light strip to indicate a new voice message.
Step 6
Select Save.
Change Audible Voice Message Indicator Setting Per Line
Procedure
Step 1
On your User Options web page, select User Options > Device.
Step 2
Select a phone from the Name drop-down menu.
Step 3
Select Line Settings.
Step 4
If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down
menu.
Step 5
In the Audible Message Waiting Lamp area, choose the desired setting.
Step 6
Select Save.
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Line Settings on Web
Edit Line Text Label for Phone Display
Procedure
Step 1
On your User Options web page, select User Options > Device.
Step 2
Select a phone from the Name drop-down menu.
Step 3
Select Line Settings.
Step 4
If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down
menu.
Step 5
In the Line Text Label area, enter a text label.
Step 6
Select Save.
Phone and Access List setup for Mobile Connect
When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to place
and receive calls using the same directory numbers as your desk phone. These phones are called remote
destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your
mobile phone.
Create Access List
Procedure
Step 1
Sign in to your User Options web page.
Step 2
Select User Options > Mobility Settings > Access Lists.
Step 3
Select Add New.
Step 4
Enter a name to identify the access list and a description (optional).
Step 5
Select whether the access list will allow or block specified calls.
Step 6
Select Save.
Step 7
Select Add Member to add phone numbers or filters to the list.
Step 8
Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with
restricted caller ID (Not Available), or calls with anonymous caller ID (Private).
Step 9
If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in
the DN Mask field.
You can use the following wild cards to define a filter:
X (upper or lower case): Matches a single digit. For example, 408555123X matches any number between
4085551230 and 4085551239.
!: Matches any number of digits. For example, 408! matches any number starts with 408.
#: Used as a single digit for exact match.
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Step 10
To add this member to the access list, select Save.
Step 11
To save the access list, select Save.
Set Up, View, or Change WebDialer Preferences
Procedure
Step 1
Access the Make Call page.
The Make Call page appears the first time that you use WebDialer (after you click the number that you want
to dial).
Step 2
(Optional) Make changes to your settings.
The Make Call page contains the following options:
a)
Preferred languageDetermines the language used for WebDialer settings and prompts.
b)
Use preferred deviceIdentifies the Cisco Unified IP Phone (calling device) and directory number (calling
line) that you will use to place WebDialer calls:
If you have one phone with a single line, the appropriate phone and line are selected automatically,
or you can choose a phone and/or line
If you have more than one phone, it will be specified by device type and MAC address
To display the host name on the phone, choose > Network Configuration > Host Name.
Note
If you have an Extension Mobility profile, you can select your Extension Mobility logged-in
device from the calling device menu.
Note
c)
Do not display call confirmationIf selected, prompts WebDialer to suppress the Make Call page. This
page appears by default after you click a phone number in a WebDialer-enabled online directory.
Add New Remote Destination
Procedure
Step 1
Sign in to your User Options web page.
Step 2
Select User Options > Mobility Settings > Remote Destinations.
Step 3
Select Add New.
Step 4
Enter the following information:
Name: Enter a name for the mobile (or other) phone.
Destination Number: Enter your mobile phone number.
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Phone and Access List setup for Mobile Connect
Step 5
Select your remote destination profile from the drop-down list box. Your remote destination profile contains
the settings that apply to remote destinations that you create.
Step 6
Select the Mobile Phone check box to allow your remote destination to accept a call sent from your desk
phone.
Step 7
Select the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with
your desk phone.
Step 8
Select one of the following options in the Ring Schedule area (the ring schedule drop-down list boxes include
only the access lists that you have created):
All the tim: Select this option if you do not want to impose day and time restrictions on ringing the
remote destination.
As specified below: Select this option and select from the following items to set up a ring schedule based
on day and time:
1
Select a check box for each day of the week you want to allow calls to ring the remote destination.
2
For each day, select All Day or select the beginning and ending times from the drop-down lists.
3
Select the time zone from the drop-down list box.
Step 9
Select one of these ringing options:
Always ring this destination.
Ring this destination only if the caller is in the allowed access list that you select.
Do not ring this destination if the caller is in the blocked access list that you select.
Step 10
Select Save.
Cisco WebDialer
Cisco WebDialer allows you to place calls on your Cisco Unified IP Phone to directory contacts by clicking
on items in a web browser. Your system administrator configures this feature for you.
Use WebDialer with User Options Directory
Procedure
Step 1
Log in to your User Options web pages.
Step 2
Choose User Options > Directory and search for a coworker.
Step 3
Click the number that you want to dial.
Step 4
If this is your first time using WebDialer, set up preferences on the Make Call page.
Step 5
Click Dial.
The call is now placed on your phone.
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Cisco WebDialer
Step 6
To end a call, click Hangup or hang up from your phone.
Use WebDialer with Another Online Corporate Directory (Not User Options Directory)
Procedure
Step 1
Log in to a WebDialer-enabled corporate directory and search for coworkers.
Step 2
Click the number that you want to dial.
Step 3
When prompted, enter your user ID and password.
Step 4
If this is your first time using WebDialer, set up preferences on the Make Call page.
Step 5
Click Dial.
The call is now placed on your phone.
Step 6
To end a call, click Hangup or hang up from your phone.
Log Out of WebDialer
Procedure
Click the Logout icon in the Make Call or Hang Up page.
Set Up, View, or Change WebDialer Preferences
Procedure
Step 1
Access the Make Call page.
The Make Call page appears the first time that you use WebDialer (after you click the number that you want
to dial).
Step 2
(Optional) Make changes to your settings.
The Make Call page contains the following options:
Preferred language: Determines the language used for WebDialer settings and prompts.
Use preferred device: Identifies the Cisco Unified IP Phone (Calling device) and directory number
(Calling device or line) that you use to place WebDialer calls. If you have one phone with a single line,
the appropriate phone and line are automatically selected. Otherwise, choose a phone or line. If you have
more than one phone, it will be specified by device type and MAC address. To display the MAC address
on your phone, choose > Settings > Network Configuration > MAC address.
If you have an Extension Mobility profile, you can select your Extension Mobility logged-in
device from the Calling device menu.
Note
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Cisco WebDialer
Do not display call confirmation: If selected, prompts WebDialer to suppress the Make Call page. This
page appears by default after you click a phone number in a WebDialer-enabled online directory.
Disable Auto Close: If selected, the call window does not close automatically after 15 seconds.
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CHAPTER 9
Additional Options
Your system administrator can configure your phone to use specific button and softkey templates along with
special services and features, if appropriate. The following table provides an overview of some configuration
options that you may want to discuss with your phone system administrator based on your calling needs or
work environment.
You can locate phone guides and other documents listed in this table on the web: http://www.cisco.com/en/
US/products/hw/phones/ps379/tsd_products_support_series_home.html
For more information...Then...If you...
Contact your system administrator or phone
support team.
Contact your system administrator to configure
your line to support more calls.
Need to handle more calls on
your phone line
Contact your system administrator or phone
support team.
Contact your system administrator to configure
one or more additional directory numbers for
you.
Need more than one phone line
See:
Speed Dial, on page 42
Cisco Unified IP Phone Expansion
Module 7914 Phone Guide
Cisco Unified IP Phone Expansion
Module 7915 Phone Guide
Cisco Unified IP Phone Expansion
Module 7916 Phone Guide
First make sure that you are using all of your
currently available speed-dial buttons.
If you need additional speed-dial buttons, try
using Abbreviated Dialing or subscribing to the
Fast Dial service.
Another option is to attach a
Cisco Unified IP Phone Expansion Module to
your phone.
Cisco Unified IP Phones 7942G,
7941G, and 7941G-GE do not support
the Cisco Unified IP Phone Expansion
Module.
Note
Need more speed-dial buttons
See:
Shared Lines, on page 47
Cisco Unified Communications Manager
Assistant User Guide
Consider using:
Cisco Unified Communications Manager
Assistant
A shared line
Work with (or work as) an
administrative assistant
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For more information...Then...If you...
See Shared Lines, on page 47.Request a shared line. This allows you to use
one extension for your desk phone and lab
phone, for example.
Want to use one extension for
several phones
Contact your system administrator about these
features and see:
Advanced Call Handling, on page 42
Shared Lines, on page 47
Cisco Extension Mobility, on page 54
Consider using:
Call Park to store and retrieve calls without
using the transfer feature.
Call Pickup to answer calls ringing on
another phone.
A shared line to view or join coworkers
calls.
Cisco Extension Mobility to apply your
phone number and user profile to a shared
Cisco Unified IP Phone.
Share phones or office space
with coworkers
See AutoAnswer with Headset or
Speakerphone, on page 63.
Contact your system administrator to set up the
Auto Answer feature for your phone.
Answer calls frequently or
handle calls on someones behalf
Contact your system administrator for
additional assistance and see the Cisco Unified
Video Advantage Quick Start Guide and User
Guide.
Consider using Cisco Unified Video Advantage,
which enables you to make video calls using
your Cisco Unified IP Phone, your personal
computer, and an external video camera.
Need to make video calls (SCCP
phones only)
See Busy Lamp Field Features, on page 49.Contact your system administrator to set up the
Busy Lamp Field (BLF) feature for your phone.
Determine the state of a phone
line associated with a speed-dial
button, call log, or directory
listing on your phone
See Cisco Extension Mobility, on page 54.Contact your system administrator about the
Cisco Extension Mobility Service.
Want to temporarily apply your
phone number and settings to a
shared Cisco Unified IP Phone
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Additional Options
CHAPTER 10
Troubleshooting
Problems, page 103
Phone Troubleshooting Data, page 107
Quality Reporting Tool, page 108
Problems
This section provides information to help you troubleshoot general problems with your phone. For more
information, see your system administrator.
No Dial Tone or Cannot Complete Call
Problem
You cannot hear a dial tone or complete a call.
Cause
One or more of the following factors might apply:
You are not connected to Extension Mobility service.
The system requires a Client Matter Code (CMC) or Forced Authorization Code (FAC) after dialing a
number. (SCCP phones only.)
Your phone has time-of-day restrictions that prevent you from using some features during certain hours
of the day.
Solution
Try the following:
Log into the Extension Mobility service.
Enter a CMC or FAC after dialing a number. (SCCP phones only.)
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Change the time-of-day restrictions that prevent you from using some features during certain hours of
the day. For more information, contact your system administrator.
Missing Softkey
Problem
The softkey that you want to use does not appear.
Cause
One or more of the following factors might apply:
There are additional softkeys to display.
The state of the line determines the phone softkeys.
Your phone is not configured to support the feature associated with that softkey.
Solution
Use one of these options:
Press More to reveal additional softkeys.
Change the line state (for example, go off-hook or have a connected call).
Contact your system administrator to request access to the feature.
Cannot Barge Call and Hear Fast Busy
Problem
Barge fails and results in a fast busy tone.
Cause
You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your
barge attempt fails for this reason, your phone plays a fast busy tone.
Call Disconnects After Barge
Problem
You are disconnected from a call that you joined using Barge.
Cause
You are disconnected from a call that you joined using Barge if the call is put on hold, transferred, or turned
into a conference call.
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Troubleshooting
Missing Softkey
Solution
Barge into the call again.
Cannot Access Settings Menu
Problem
The Settings button is unresponsive.
Cause
Your system administrator may have disabled on your phone.
Solution
Contact your system administrator.
Cannot Use CallBack
Problem
CallBack fails.
Cause
The other party might have Call Forward enabled.
Call Forward All Error Message
Problem
The phone shows an error message when you attempt to set up Call Forward All.
Cause
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that
you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in
a Call Forward All chain (also known as a maximum hop count).
Solution
Contact your system administrator for details.
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Troubleshooting
Cannot Access Settings Menu
Security Error Message
Problem
Your phone displays Security Error.
Cause
Your phone firmware has identified an internal error.
Solution
If the message persists, contact your system administrator.
Unresponsive Phone
Problem
The phone screen appears blank and the Display button is not lit.
Cause
The phone is powered down (sleeping) to save energy.
Solution
The phone will power up (wake) when the system sends the wake up message. You cannot wake the phone
before its scheduled power up time.
Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7961G,
7961G-GE, 7941G, and 7941G-GE)
Problem
The phone screen display appears too light or too dark to read
Cause
You changed the display settings and made the screen display too light or too dark.
Solution
1
Choose .
2
Press 1, 3 on the keypad.
3
Press until you can see the phone screen display.
4
Press Save.
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Troubleshooting
Security Error Message
Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7962G and
7942G)
Problem
The phone screen display appears too light or too dark to read
Cause
You changed the display settings and made the screen display too light or too dark.
Solution
1
Choose .
2
Press 1, 4 on the keypad.
3
Press until you can see the phone screen display.
4
Press Save.
Phone Troubleshooting Data
Your system administrator may ask you to access administration data on your phone for troubleshooting
purposes.
Then...If you are asked to...
Choose > Network Configuration and select the network
configuration item that you want to view.
Access network configuration data
Choose > Status and select the status item that you want to view.
Access status data
Choose > Model Information.
Access phone model information
Choose > Status > Call Statistics.
Access phone call and voice
quality information
Choose > Status > Network Statistics.
Access VPN performance
information related to the data
transmitted and received
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Phone Screen Is Too Light or Too Dark (Cisco Unified IP Phones 7962G and 7942G)
Quality Reporting Tool
Your system administrator may configure your phone with the Quality Reporting Tool (QRT) to troubleshoot
performance problems. You can press QRT or Quality Reporting Tool to submit information to your system
administrator. Depending on configuration, use the QRT to:
Immediately report an audio problem on a current call.
Select a general problem from a list of categories and choose reason codes.
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Quality Reporting Tool
APPENDIX A
Warranty
Cisco One-Year Limited Hardware Warranty Terms, page 109
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,
is available on Cisco.com at the following URL:
http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html
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Warranty
Cisco One-Year Limited Hardware Warranty Terms
INDEX
A
Abbreviated Dialing 89
access list, create 96
Ad hoc conference 36
add 85, 92, 97
PAB entry 85
phone services to button 92
remote destination for Mobile Connect 97
Address Book Synchronization Tool (TABSynch) 89
answering calls 25
assign 85, 87
fast dial code 87
fast dial code in Personal Directory 87
fast-dial code 87
PAB to feature a button 85
audible message indicator, See message indicators
audio 17
quality of 17
audio problems 108
authenticated calls 51
Auto Dial 19
AutoAnswer 63
B
barge 48, 49
and privacy 49
using 48
BLF 6
BLF Pickup 6
browser password 93
change 93
Busy Lamp Field (BLF) 49
button 41
buttons 2, 3
Cisco Unified IP Phone 7941G 3
Cisco Unified IP Phone 7941G-GE 3
Cisco Unified IP Phone 7942G 3
Cisco Unified IP Phone 7961G 2, 3
Cisco Unified IP Phone 7961G-GE 2, 3
buttons (continued)
Cisco Unified IP Phone 7962G 2, 3
C
cable lock 16
connecting to phone 16
call 7, 30, 45, 69, 73
activity area 7
logs 69, 73
dialing from a URL entry within a log 73
using, dialing from, and erasing 69
overview mode 30
parking 45
call forward 34
configuring on phone 34
call forwarding 94
configuring from web page 94
call handling 19, 42
advanced 42
basic 19
call pickup 43
call waiting 25
CallBack 23
caller ID 7
calls 5, 6, 7, 19, 25, 27, 29, 32, 34, 36, 40, 43, 45, 48, 51, 53, 94, 108
answering 25
barging 48
compared to lines 5
conference features 36
ending 27
forwarding 34, 94
holding and resuming 27
icons 6
intercom 40
multiple parties 36
muting 29
parking 45
placing 19
prioritizing 53
redirecting while ringing 43
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calls (continued)
reporting problems with 108
secure 51
storing and retrieving 45
transferring 32
viewing 7
change 91, 92, 93, 94, 96
browser password 93
language 93, 94
phone display 94
user options web pages 93
locale 93, 94
phone display 94
user options web pages 93
phone line label 96
phone service name 92
phone services 91
Cisco Extension Mobility 54
Cisco Unified IP Phone xiv, 9, 13, 16, 83, 101, 103
connecting 13
documentation for xiv
feature configuration for 9, 101
registering 16
troubleshooting 103
web-based services for 83
Cisco Unified IP Phone 7941G 3
buttons 3
Cisco Unified IP Phone 7941G-GE 3
buttons 3
Cisco Unified IP Phone 7942G 3
buttons 3
Cisco Unified IP Phone 7961G 2, 3
buttons 2, 3
Cisco Unified IP Phone 7961G-GE 2, 3
buttons 2, 3
Cisco Unified IP Phone 7962G 2, 3
buttons 2, 3
Cisco Unified IP Phone Expansion Module 101
Cisco Unified IP Phones 1
overview 1
Cisco Unified Video Advantage 101
Cisco WebDialer 98
cleaning 8
Client Matter Code, See CMC
CMC 23, 103
conference 36
Ad hoc 36
Conference button 36
conference call 37
Join 37
conference calls 36, 39
Meet-Me 39
security and viewing and removing participants 39
types 36
corporate directory 22
dialing from web page 22
create 96
access list for Mobile Connect 96
phone line label 96
D
delete 86
PAB entry 86
Details softkey 72
viewing multiparty calls 72
DHCP 104
troubleshooting 104
dialing 19
options 19
directed call park 45
directory 3, 74, 98
button 3
corporate 74
personal 74
using from web page 98
diverting calls to voice-message system 33
DND 35
Do Not Disturb (DND) 35
documentation xiv
accessing xiv
E
edit 86, 88
fast dials 88
PAB entry 86
EM 54
encrypted calls 51
end 91
phone services 91
ending a call 27
options 27
EnergyWise 8, 11
and phone cleaning 8
description 11
Extension Mobility 54
external devices xv
caution xv
information xv
F
FAC 23, 103
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Index
Fast Dial 88
search 88
fast dial codes 87
assign to Personal Directory 87
Fast Dials 78, 86, 87, 88
assign a code 87
configuring from web page 78, 86
dialing with 78
edit 88
feature buttons 3
directories 3
help 3
messages 3
Services 3
Settings 3
feature menus and button 8
features 9, 101
availability of 101
available on your phone 9
footstand 3
button for 3
Forced Authorization Code, See FAC
forwarding calls 34
options 34
G
GPickUp 43
greeting 25
group call pickup 43
H
handset 3, 61
light strip 3
using 61
handset rest 15
hanging up 27
options 27
headset 16, 20, 25, 27, 61
answering calls 25
hanging up 27
performance, general 16
placing calls 20
using 61
Headset 3
button 3
help 9
using 9
help button 3
hold 27, 32
and transferring 32
using 27
hold reversion feature 27
reverting calls 27
hookswitch clip 14
removing 14
hunt groups 46
logging out 46
I
icons 6
for call states and lines 6
for lines 6
idle 6
installing 13
Cisco Unified IP Phone 13
intercom 6, 40
line idle, icon 6
one-way call, icon 6
two-way call, icon 6
intercom line 6, 41
international call logging 19, 69, 75
J
Join button 37
Join conference 37
K
keypad 3
L
language 93, 94
change for user options web pages 93
change phone display 94
language (locale) settings 92
line 95, 96
settings 95
voice message indicator 95
text label 96
change 96
create 96
lines 3, 5, 6, 7, 34, 47, 49, 65, 94
and call forward 34
and call forwarding 94
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Index
lines (continued)
buttons 3
description and number of supported calls 5
icons and call states 6
ring patterns for 94
ring tones for 65
shared 47
text label for 94
using BLF 49
viewing 7
voice message indicator setting for 94
locale 93, 94
change for user options web pages 93
change phone display 94
log in and out, See sign in and out
logging out of hunt groups 46
M
Malicious Call Identification 53
MCID 53
Meet-Me conferences 39
menus 8
using 8
message indicators 95
audible, change 95
voice, change 95
messages 66, 81
indicator for 66, 81
listening to 81
messages button 3
missed calls 70
records 70
MLPP 53
using 53
mobile connect 96
setting up access lists 96
Mobile Connect 96, 97
add remote destination 97
create access list 96
Multilevel Precedence and Preemption (MLPP) 53
multiparty calls 72
identifying in call logs 72
viewing details 72
viewing details of 72
mute 29
using 29
Mute button 3
N
Navigation button 3
network configuration data 103
locating 103
O
off-hook dialing 20
on-hook dialing 19
online help 9
using 9
P
PAB 85, 86
add 85
assign to a feature button 85
delete 86
edit 86
password 92
See also browser password
changing 92
See also browser password
Personal Address Book (PAB) 75
using on phone 75
Personal Directory (PD) 75, 85
using from web page 85
phone display 94, 96
change language 94
change line label 96
create line label 96
phone lines 3, 5, 7
buttons 3
description and number of supported calls 5
viewing 7
phone screen 7, 8, 67
adjusting contrast 67
changing language 67
cleaning 8
illustration and features 7
phone services 84, 91, 92
See also User Options web pages
add to button 92
change 91
change name 92
configuring 84
end 91
search for 91
subscribe to 91
See also User Options web pages
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
IN-4
Index
PIN 92
changing 92
place call 20
placed calls 70
records 70
placing calls 19
options 19
power outage xv
power saving 11, 103
description 11
Troubleshooting 103
pre-dialing (dialing on-hook) 19
prioritizing calls 53
privacy 49
using 49
programmable buttons 3, 7
description 3
labels 7
Q
QRT 108
using 108
Quality Reporting Tool 108
R
received calls 70
records 70
redialing 21
remote destination 57
See also user options
remote-in-use icon for shared lines 47
resume 27
using 27
ring patterns 94
changing 94
ring tones 65
changing 65
ringer 3
indicator 3
S
safety and performance xv
external devices xv
power outage xv
safety warnings xv
SCCP versus SIP protocol 10
search 88, 91
fast dials 88
phone services 91
secure calls 51
securing the phone with a cable lock 16
services 90
See also phone services
subscribing to 90
See also phone services
Services button 3
Session Handoff 29
set up 89
speed-dial codes 89
Settings button 3
shared lines 47, 48, 49
and remote-in-use icon 47
description 47
with barge 48
with privacy 49
sign in and out 83
user options 83
SIP versus SCCP protocol 10
softkey buttons 3, 7
description 3
labels 7
Speaker 3
button 3
speakerphone 20, 25, 27, 61
answering calls 25
hanging up 27
placing calls with 20
using 61
speed dial 7, 42, 89
configuring 89
labels 7, 89
using BLF with 42
Speed Dial 89
codes 89
set up 89
status data 103
locating 103
status line 7
viewing 7
subscribe to phone services 91
subscriptions 90
for phone services 90
suspicious calls 53
tracing 53
switching between multiple calls 29
switching calls 57
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
IN-5
Index
T
tabs 7
on phone screen 7
TabSynch 89
TABSynch 89
TAPS 16
Tool for Auto-Registered Phones Support (TAPS) 16
transferring 32
options 32
troubleshooting 103, 104
DHCP 104
U
URL dialing 73
from within a call log 73
user options 83, 85, 86, 87, 88, 93, 94, 96, 97
fast dials 87, 88
assign a code 87
edit 88
search 88
mobility 96, 97
add remote destination 97
create access list 96
PAB 85, 86
add entry 85
assign to a feature button 85
delete entry 86
edit entry 86
sign in and out 83
user settings 93, 94
change browser password 93
user options (continued)
user settings (continued)
change phone display language 94
change user options web pages language 93
User Options web pages 83, 84, 90
accessing 83
configuring features and services with 84
subscribing to phone services with 90
using on phone 75
V
voice message indicator 81, 94
changing setting for 94
voice message service 81
volume 61, 66
for handset, headset or speakerphone 61
for phone ringer 66
Volume button 3
W
warnings xv
safety xv
warranty information 109
web-based services 83
See also User Options web pages
configuring 83
See also User Options web pages
WebDialer 98
wideband 63
headset 63
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
IN-6
Index
85

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