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Cisco 7941 / 7961 IP Phone
User Guide
Emergency
To dial 911 for emergency service, you must dial
the Outside Access Digit first (usually 9) + 911.
Customer Service / Technical Support
(919) 459-2300, option 1
support@featuretel.com
www.featuretel.com
Web Portal
http://wp.featuretel.com
FeatureTel Shortcuts
Blind Transfer
More
Trnsfer
Enter extension
Hang up
Announced Transfer
More
Trnsfer
Enter extension
Wait for answer
Announce call
Hang up phone to connect
Transfer to Voice Mail
More
Trnsfer
Dial 577
Enter extension
Hang up phone
Park Calls
More
More
MCPark
Listen for park number
Conference Call
More
Confrn
Dial extension, or outside number with 9
Wait for answer
More
Confrn to join
Accessing VM in Office
Messages button
Enter password
Accessing VM from Other Extension
Dial 555
Enter your extension
Enter your password then #
Accessing VM from Outside Office
Dial your number
Press * when greeting starts
Follow the instructions
March 2010
© 2010 FeatureTel, LLC. Cisco is a registered trademark of Cisco Systems, Inc.
Table of Contents
Cisco 7941 / 7961 IP Phone .................................................................................................... 2
To Connect Your Phone ........................................................................................................... 4
Receiving a Call ....................................................................................................................... 5
Making a Call ........................................................................................................................... 5
Re-dial ...................................................................................................................................... 5
Call Return ............................................................................................................................... 5
Hold ......................................................................................................................................... 5
Transfer .................................................................................................................................... 5
Abbreviated Dialing .................................................................................................................. 5
Call Block (Selective) ............................................................................................................... 6
Call Forward (All Calls) ............................................................................................................ 6
Call Forward (Busy) ................................................................................................................. 6
Call Forward (No Answer) ........................................................................................................ 6
Call Forward (Out of Service) ................................................................................................... 6
Call Forward (Selective) ........................................................................................................... 6
Call Jump ................................................................................................................................. 6
Call Park .................................................................................................................................. 7
Caller ID Block ......................................................................................................................... 7
Caller ID Block Release ........................................................................................................... 7
Do Not Disturb ......................................................................................................................... 7
Mute ......................................................................................................................................... 7
Priority Call ............................................................................................................................... 7
Privacy Guard .......................................................................................................................... 7
Conferencing ............................................................................................................................ 7
Directed Call Pickup ................................................................................................................. 7
Direct Extension Assignment ................................................................................................... 8
Intercom ................................................................................................................................... 8
Night Mode ............................................................................................................................... 8
Adjusting the Phone ................................................................................................................. 8
Automatic Call Distribution Queues ........................................................................................ 10
Web Portal ............................................................................................................................. 10
Voice Mail .............................................................................................................................. 11
Changing Your Voice Mail Password ..................................................................................... 11
Voice Mail Main Menu ............................................................................................................ 11
Email Forwarding ................................................................................................................... 11
Replying to a Voice Mail Message ......................................................................................... 12
Forwarding a Voice Mail Message ......................................................................................... 12
Composing a New Voice Mail Message ................................................................................. 12
Recording Personal Greetings ............................................................................................... 12
Hearing Your Personal Greetings .......................................................................................... 12
Distribution Groups ................................................................................................................ 13
Custom Operator Number ...................................................................................................... 13
Voice Mail Notification ............................................................................................................ 13
Star Code Quick Reference ................................................................................................... 14
Cisco 7941 / 7961 IP Phone
The Cisco 7961 and 7941 phones are exactly alike except that the 7941 has only two line buttons.
NOTE: Since different users can have different feature options associated with their phone, it is
possible that the steps to follow to access specific features on one person’s phone may be slightly
different than on another person’s phone. It is also possible that specific features are not
available on some phones in the organization.
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 2
Phone Features Description
LCD screen The IP Phone "desktop" which displays the time, date, your
phone number, caller ID, line/call status and the soft key
tabs.
Line or speed dial
buttons
Enable you to reach an open line or to use the speed dial
feature. The 7961 phone features 6 line buttons and the
7941 has two line buttons.
Soft keys Soft key functions change depending on the status of the
phone (for example, whether you are on a call or the phone
is not in use). The key's current function is shown on the
LCD screen.
On-screen Mode
buttons
Provide access to the voice mail system (when available),
call histories, phone settings such as contrast and ring type,
plus network configuration and status information.
messages button
(envelope icon)
On screen mode button to access the voice mail main menu
for managing voice mail messages.
directories button
(book icon)
On screen mode button to access the Missed Calls,
Received Calls and Placed Calls information.
services button
(globe icon)
On screen mode button to access to company and personal
directories, voice mail, call screening and forwarding and
web services through a menu tree.
settings button
(check box icon)
On screen mode button to access the phone settings,
including: LCD screen contrast, ringer type, network
configuration and status controls.
information button
(either “i” or “?”)
On screen mode button to access online help for a phone
key or function.
Volume buttons Increase or decrease the volume for the currently active
voice receiver – handset, headset, or speakerphone. The
volume buttons also control the ringer volume (if onhook),
and the contrast of the LCD via the settings button.
Function toggles Toggle the headset, mute, and speaker functions on and off.
Scroll key Enables you to move among different soft key options
displayed on the LCD.
Dialing pad Press the dial pad buttons to dial a phone number. Dial pad
buttons work exactly like those on a standard telephone.
Footstand
adjustment
Adjusts the display angle of the phone by changing the
setting of the foot base.
Handset Lift the handset and press the dial pad numbers to place a
call, review voice mail messages, answer a call, etc.
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 3
To Connect Your Phone
Connect the Ethernet cable from your network wall jack to the port labeled “10/100 SWon
the back of phone (4).
Connect the power cable to the round power port on the back of phone (1) and plug the cord
into the power outlet on the wall (3).
To Connect a PC to Your Phone
Connect the Ethernet cable from the port labeled “10/100 PC” on the back of phone (5) to the
Ethernet port on your PC or laptop. This will allow your PC to access the same network as
the IP phone.
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 4
Receiving a Call
To answer an incoming call, simply lift
the handset.
Press the Headset button to use the
headset.
To Answer Using Speaker Phone
Press the line button that is ringing
Press the Speaker button
Press the Answer softkey, which will
appear on the LCD display
Distinctive Rings
The Cisco 7941/7961 IP Phone has distinctive
rings for incoming calls:
Internal Calls – one ring
External Calls – two rings
Hunt Group or ACD Calls – three rings
Priority Ring – Identifies “priority callers”
with a different ring pattern. See Priority
Call.
Making a Call
Lift the handset, or press the Speaker
button, and dial the desired number.
To dial:
An internal extension - Dial the 3, 4, 5 or
6-digit extension
A local call - Dial the Outside Access
Digit (usually 9) + the local phone
number.
Long distance - Dial the Outside Access
Digit (usually 9) + 1 + the phone number
International - Dial the Outside Access
Digit (usually 9) + 011 + Country Code +
City Code + Phone Number
Re-dial
Calls the last number you dialed.
Press the Redial softkey, or dial *07
Call Return
Dials the number of the last incoming call
received at your phone.
To Return a Call
Dial *69
Verify the number and press 1
NOTE: If your phone has Toll Restrictions,
you may not be able to return restricted calls.
Hold
To Place the Current Call on Hold
Press the Hold softkey button, or flash
the receiver button.
Hang up or place another call.
To Retrieve a Call on Hold
Lift the handset or flash the receiver
button.
NOTE: While on-hook, a new incoming call
has priority over the call on hold and rings
through first. If you answer the phone, you will
get the new call first.
Transfer
Transfer enables you to transfer an active call
to another extension or telephone number.
To Transfer a Call
Press the More softkey
Press the Trnsfer softkey
Dial the extension or telephone number
to which you want to transfer the call
If the called party answers, you may talk
privately with them before making the
transfer.
To complete the transfer, hang up.
To cancel the transfer, press the
Resume softkey to return to the holding
party.
If the called party does not answer, hang
up to transfer the call to that party’s
Voice Mail, or press the Resume softkey
to return to the holding party.
To Transfer a Call to Voice Mail
Press the More softkey
Press the Trnsfer softkey
Dial “577” for Voice Mail
Dial the extension or Voice Mail
telephone number to which you want to
transfer the call.
Abbreviated Dialing
Abbreviated Dialing lets you create up to 100
personal 2-digit speed dial codes.
To program an Abbreviated Dial Code
Dial 75*
Follow the voice prompts
To modify an Abbreviated Dial Code
Dial 75*
Follow the instructions to program a new
Abbreviated Dial Code using the same
Abbreviated Dial Code
To use an Abbreviated Dial Code
Dial *3
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 5
Enter the desired 2-digit speed dial code
Speed Dial (for 7961 model only)
You can assign up a phone number to a
Speed Dial soft key.
Dial 74*
At the prompt, press a Speed Dial
softkey
Enter the phone number you want to
assign to this soft key and press #
After the prompt, press # and hang up
Dialing a Speed Dial Number
Get dial tone.
Press the Speed Dial soft key.
Call Block (Selective)
Selective Call Rejection lets you program your
phone to reject calls from a list of telephone
numbers.
To configure your Call Block List
Dial *60
Follow the voice prompts to enable or
disable the feature, or add the last caller
to the blocked list, or list blocked
numbers.
Call Forward (All Calls)
Call Forward (All Calls) lets you forward all
incoming calls to another number.
To Enable Call Forwarding
Press the Forward softkey.
Enter the phone number for the
forwarding destination. On external
phone numbers, include the Outside
Access Digit.
Press the Forward softkey again. The
number should appear on the LCD.
To Disable Call Forwarding
Press the Forward two times.
Call Forward (Busy)
Call Forward (Busy) forwards calls to another
number when you are already on a call.
To Enable Call Forward (Busy)
Dial 76*
Enter the phone number for the
forwarding destination followed by #
Press # to confirm
Press 2 to exit, then hang up
To Cancel Call Forward (Busy)
Dial 77* and then hang up
Call Forward (No Answer)
Call Forward (No Answer) lets you forward
calls when you don’t answer.
To Enable Call Forward (No Answer)
Dial 78*
Enter the extension or number for the
forwarding destination followed by #
Press # to confirm
Press 2 to exit, then hang up
To Cancel Call Forward (No Answer)
Dial 79* and then hang up
Call Forward (Out of Service)
Call Forward (Out of Service) automatically
forwards calls to another location when your
phone goes out of service. The forwarding
destination is configured through the Web
Portal or by FeatureTel.
To Enable Call Forward (OOS)
Dial 70*
Press # to confirm
Press 2 to exit, then hang up
To Disable Call Forward (OOS)
Dial 71* and then hang up
Call Forward (Selective)
Call Forward (Selective) forwards calls from
certain numbers to another number.
To Configure the Selective Call List
Dial *63
Follow the voice prompts to enable or
disable the feature, or add, delete, or list
numbers to be forwarded.
NOTE: Disabling Call Forward (Selective) will
not delete the Selective Call List. When
entering an external telephone number to the
list, enter the 10-digit number. Do not include
the Outside Access Digit.
Call Jump
Call Jump forwards a call already in progress
to another number.
Dial **# + phone number + # to send the
call to that phone number.
Dial **8 (**V) to send the call to voice
mail
Dial **0 to cancel an initial * or **
NOTE: This feature requires FeatureTel Web
Portal service. You cannot jump to or from an
emergency services number.
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 6
Call Park
A call may be parked so it can be answered
from any other extension. If you can park a
call, your phone will have a MCPark button. All
phones can pick up parked calls.
To Park a Call
While in the active call
Press the more softkey twice
Press the MCPark softkey
Note the MCPark extension number
To Pick up a Parked Call
Dial the MCPark extension number
assigned to the parked call.
Caller ID Block
Blocks display of your Caller ID for one call.
To prevent sending your Caller ID for
a single call
Dial *67
Dial the desired phone number
Caller ID Block Release
If your phone is configured to block sending
Caller ID information, Caller ID Block Release
sends your Caller ID information for a single
phone call.
To Send your Caller ID for a call
Dial *82
At the second dial tone, dial the
extension or telephone number you wish
to reach
Do Not Disturb
Do Not Disturb prevents inbound calls
.
To enable or disable Do Not Disturb
Press the DnD softkey or dial *04 and
hang up.
NOTE: The Do Not Disturb feature is not
supported on SIP phones.
Mute
Mute disables the microphone of the handset,
speakerphone, or headset.
To enable or disable, press the Mute
button.
The Mute button will glow red and the
LCD display will say “Microphone Mute
On”.
The Mute button will go dark and the
LCD display will say “Microphone Mute
Off”.
Priority Call
Priority Call lets you define a list of callers
identified as priority callers using a unique ring
tone when they call you.
Dial *61
Follow the voice prompts
Privacy Guard
Privacy Guard screens inbound anonymous
calls.
To enable/disable Privacy Guard
Dial *88
Press 1 to enable/disable Privacy Guard
Hang up
To change Privacy Guard Access
Code
Dial *88
Press 2 to set or change the Access
Code
Enter the new access code followed by #
Hang up
To verify Privacy Guard Access Code
Dial *88
Press 3 to verify the Access Code
After hearing the Access Code, hang up
Conferencing
Conferencing enables you to talk to multiple
parties simultaneously.
To Add a Party to the Current Call
Inform the current party that you’ll be
starting a conference
Press the More softkey, then the Confrn
softkey.
The active call is placed on hold and you
will hear dial tone
Dial the phone number of the party you
wish to dial.
Press the Confrn softkey to join the
parties together. If you get Voice Mail or
the party does not want to join the
conference, press the EndCall softkey
followed by the Resume softkey to return
to the original call.
NOTE: SIP phones will only support 3
callers.
Directed Call Pickup
Directed Call Pickup allows you to answer a
specific ringing phone in your Pickup Group.
To Answer a Phone in Your Group
Dial *12 or press the More softkey, then
press the DC Pickup softkey.
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 7
At the dial tone, dial the extension you
wish to answer.
Direct Extension Assignment
Direct Extension Assignment lets you
temporarily reassign a telephone with your
own telephone number and profile.
To Temporarily Assign Your Number
and Profile to a Phone:
From the temporary phone, Dial 588
Enter your complete telephone number +
#. If your phone is configured as an
extension-only (i.e., non-DID) line, enter
your company’s complete main
telephone number + * + your extension
number + #.
Enter your phone password followed by
the # key
To Reassign the Original Telephone
Number to the Temporary Phone:
Follow the steps above using the original
telephone number and password that
were assigned to the phone.
To Reassign Your Own Number and
Profile back to Your Own Phone:
Pick up the handset of your phone
After the voice prompt, enter your
complete telephone number followed by
the # key
After the voice prompt, enter your phone
password followed by the # key
Hang up
NOTE: Direct Extension Assignment requires
that the temporary phone is the same model
as your own.
Intercom
Intercom lets you make an announcement
through another person’s phone, allowing
them to respond instantly in hands-free mode
using their speakerphone.
To Make an Intercom Call
Press the More softkey
Press the Intcom softkey
Dial the extension of the other party
Their phone will beep and their
speakerphone will be enabled
NOTE: If the other party has Do Not Disturb
enabled, or if they are on the phone, you will
get a busy signal.
Night Mode
Companies often have different call
treatments for daytime versus after-hours
callers. The Night capability can be assigned
to a user’s phone to override the standard
day-of-week/time-of-day logic.
The Night feature has three modes:
Normal Night Mode
Calls will be handled using the standard day-
of-week/time-of-day logic. No action is
required by the user when operating in Normal
mode.
Temporary Night Mode
Temporarily overrides the normal day-of-
week/time-of-day logic. It toggles between
day-mode and night-mode. At the change in
the day-of-week/time-of-day schedule, the
system will revert back to Normal operation
To enable Temporary Mode, press the
Night softkey once.
Permanent Night Mode
Overrides the normal day-of-week/time-of day
logic until the user manually changes the state
back to Normal
To enable Permanent Mode, press the
Night softkey twice
To disable Permanent Mode, press the
Night softkey twice again
Adjusting the Phone
To Adjust Display Contrast
Press the Settings button
Press 1 to select User Preferences
Press 4 to select Contrast
To Adjust the Contrast Using the Up/
Down Softkeys
Press the OK softkey
Press the Exit softkey
To Adjust Ring Volume
With the handset in the cradle and
speakerphone off, use the Volume
Up/Down buttons.
To Adjust Handset Volume
Remove the handset from the cradle and
use the Volume Up/Down buttons.
Replace the handset.
To Adjust Speakerphone Volume
Press the Speaker button and use the
Volume Up/Down buttons.
Press Speaker button again
To Adjust Ring Type
Press the Settings button
Press 1 to select User Preferences
Press 1 to select Ring Type
Highlight the desired ring with the Scroll
Up/Down buttons
Press the Select softkey to select the ring
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 8
Press the OK softkey to exit the menu
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 9
Automatic Call Distribution
Queues
The service can distribute incoming calls
arriving at a designated number to a defined
group of agent phones. To answer calls, a
user must be assigned to the queue by the
administrator and be logged in.
To Log Into an ACD Queue
Press the line button associated with the
desired queue, FeatureTel can assign
you to a queue.
When logged into a queue, the Queue
Name will disappear from the status line.
If enabled, the Display Queue Status
feature will indicate the number of calls
waiting in the queue on your phone
display (i.e. “Sales:3” indicates that 3
calls are waiting in the queue that most
recently routed calls to you.
To Answer an ACD Queue Call
When a Queue Call is routed to your
phone, the phone will ring and the
display will indicate an incoming call on
the line associated with the queue.
Press the line button associated with the
desired queue. If you simply lift the
handset, you will activate your primary
line, not the Queue line.
When finished with the Queue Call,
simply hang up the phone.
To Log Out of an ACD Queue
Press the line button associated with the
desired queue when there is no call
present on the line.
NOTE: ACD Queues are not supported on
SIP phones. Analog phones are limited to a
single queue.
Web Portal
Web Portal is an optional FeatureTel service
that allows you to configure your enhanced
phone and Voice Mail features.
Logging In to the Web Portal
Open your web browser to
http://wp.featuretel.com
Click Go
In the Phone Number field, enter your
complete telephone number. If your
phone is configured as an extension-only
phone (i.e., you have no DID number),
enter your company’s complete main
telephone number followed by “x” and
your extension number.
In the Password field, enter your
password.
If your PC is secure and you are the only
user, you can bypass the login process in
the future by checking the Remember Me
checkbox.
Click OK
Logging Out of the Web Portal
If you have not enabled Remember Me,
you can log out of the Web Portal by
clicking the Logout button or by simply
closing the browser window.
If you have enabled Remember Me and
want the system to remember you the
next time you access the web portal,
simply close the browser window.
If you have enabled Remember Me and
want the system to forget your
credentials and require the next person
to log in, click the Logout button.
Configuring the Web Portal
The first time you access your web portal,
you’ll want to configure it for optimal use.
You need only configure the web portal once,
but can change the configuration at any time.
Click the Options tab
Click the Profile tab
Using the Home Page drop-down, select
which tab should be your default home
page.
In the Rows per Page field, enter the
number of rows of information you’d like
visible within each data table page (e.g.,
directories, call logs, Voice Mail etc.).
Enable the Click to Call checkbox to
allow click-to-dial functionality.
Enable the Launch VA at Startup
checkbox if you would like the Voice
Assistant to open automatically when you
log into the web portal.
In the CA Address 1 and CA Address 2
fields, enter the IP Addresses specified
by FeatureTel.
Click Submit
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 10
Voice Mail
If you have any voice mail messages, your
voice mail message waiting lamp indicator will
glow red and your primary line appearance will
indicate a flashing envelope icon.
From Your Own Phone
Press the Messages button, or dial *09
Enter your Voice Mail password
If you have new messages, the
messages will be identified and played.
After hearing any new messages, you
will hear the Voice Mail Main Menu.
From Another Internal Phone
From an internal phone, dial 555.
When prompted, enter your extension
number.
When prompted, enter your Voice Mail
password and then #.
From a Phone Outside the Office
From an external phone, dial your direct
phone number and press *.
OR dial the company’s main telephone
number and dial extension 555 and when
prompted, enter your extension number.
When prompted, enter your Voice Mail
password and then #.
From the Web Portal
If you have a FeatureTel Web Portal account,
you can retrieve messages and manage your
Voice Mail account using the Web Portal. For
information about using your Web Portal, refer
to your FeatureTel Web Portal documentation
or the online help system.
From an Email Client
FeatureTel supports access to Voice Mail
accounts using standards-based (i.e., IMAP or
POP) email clients. Contact FeatureTel to see
if you subscribe to this service and to obtain
the necessary information to configure your
email software.
Changing Your Voice Mail
Password
Access your voice mailbox
Press * to skip to the Main Menu.
Press 3 from the Main Menu to change
your password
Enter your new password + #
Enter your new password again + # to
confirm
Voice Mail Main Menu
KEY FEATURE
1 Play Inbox Messages
2 Play Saved Messages
3 Change Password
4 Play Greetings
5 Record Greetings
6 Access Personal Distribution Groups
7 Compose a New Message
8 Manage Custom Operator Number
* Exit to Voice Mail System
Message Playback Options
While listening to your Voice Mail messages,
the following options are available.
ACTION
BEFORE
MESSAGE
DURING
MESSAGE
AFTER
MESSAGE
Skip Envelope NA # NA
Skip Message 8 NA 8
Reply to Message 2 2 2
Call Originator 3 3 3
Delete 4 4 4
Save 5 5 5
Forward Message 6 6 6
Replay Message NA 77 7
Rewind 5 Seconds NA 7 NA
Pause/Resume
Playback
NA 8 NA
Skip Ahead 5 Seconds NA 9 NA
Skip to the End NA 99 NA
Skip to Previous Menu * * *
Email Forwarding
If desired, you can configure the Voice Mail
system to automatically forward a copy of
every Voice Mail message that you receive to
a specified email address.
NOTE: Email Forwarding requires the
optional FeatureTel Web Portal service.
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 11
Replying to a Voice Mail Message
Press 2 to reply to a message after listening to
it. Press * to cancel
After the tone, record a message and
press #.
Select an action
Press 1 to send the message.
Press 2 to change the message. You
will be asked to re-record the
message.
Press 3 to review the message.
Press 9 to mark the message Urgent
and send.
When retrieving messages, Urgent messages
will be played first. If configured by the
recipient, the recipient may be paged when
they receive an urgent message.
Dialing the Originator
Press 3 while listening to a message to
call the person back.
NOTE: This capability will not work if the
Voice Mail system was not able to record the
Caller ID information when the original Voice
Mail was received or if your phone is
configured with call restrictions which prevent
you from calling the originator’s number.
Forwarding a Voice Mail Message
Press 6 to forward a message to another
recipient while listening to the message.
Enter an extension number or
Distribution Group Number + #. Repeat
this step until you’ve entered all the
desired destinations.
Press # when finished entering
destinations
When prompted, record your introductory
message and press # when finished.
Select an action
Press * to Cancel.
Press 1 to forward the message.
Press 2 to change the introductory
message. You will be prompted to
record the message again.
Press 3 to review the introductory
message.
Press 9 to mark the message Urgent
and send.
Composing a New Voice Mail
Message
Access your voice mailbox
Press * to skip to the Main Menu.
Press 7 from the Main Menu to compose
a new message.
Enter an extension number or
Distribution Group Number + #. Repeat
this step until you’ve entered all the
destinations.
Press # when finished
After the tone, record your message.
Press the # key when finished.
Select an action
Press 1 to send the message. The
Press 2 to change the message. You
will be prompted to record the
message again.
Press 3 to review the message.
Press 4 to set Message Options:
Press 1 to mark as Urgent.
Press 2 to mark as Private.
Press 3 request Return Receipt.
Press 9 to clear all these options.
Press * to return to the previous
menu.
Recording Personal Greetings
Access your voice mailbox
Press * to skip to the Main Menu.
Press 5 from the Main Menu to record
your greetings
Select the greeting you’d like to record:
Press 1 to record a No Answer
greeting.
Press 2 to record a Do Not Disturb
greeting.
Press 3 to record a Busy greeting,
Press 4 to record your Name,
Press * to return to the Main Menu.
After the tone, record your greeting.
Press # when finished.
After recording your greeting:
Press 1 to review the greeting.
Press 2 to delete and re-record the
greeting.
Press 3 to save the greeting.
If you don’t record a personal greeting, a
generic greeting will be played.
Hearing Your Personal Greetings
Access your voice mailbox
Press * to skip to the Main Menu.
Press 4 from the Main Menu to hear your
recorded greetings.
Select the greeting you would like to
hear:
Press 1 to hear your No Answer
greeting.
Press 2 to hear your Do Not Disturb
greeting.
Press 3 to hear your Busy greeting,
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 12
Press 4 to hear your Name.
Press * to return to the Main Menu.
Distribution Groups
Distribution Groups are used when you want
to send messages to a group of users. There
are two types of Distribution Groups:
Personal Distribution Groups are
managed by the end user and are
available only to that user. A user may
have a maximum of 20 Personal
Distribution Groups (i.e., groups 80-99).
Corporate Distribution Groups are
managed by the System Administrator
and can be used by anyone within the
company.
Managing Personal Distribution Lists
Access your voice mailbox
Press * to skip to the Main Menu.
Press 6 from the Main Menu to manage
Personal Distribution Groups.
Press 1 to hear a list all groups. Each
group and its members will be
announced. To skip to the next group,
press #.
Press 2 to edit an existing group.
Enter the 2-digit group number (i.e.,
80-99) that you’d like to edit followed
by #
Select the type of modifications you’d
like to make:
Press 1 to list all members. Each
member will be announced. To skip
to the next member, press #.
Press 2 to add a member. Enter
the extension number for the
member followed by #. Press # to
confirm or * to cancel.
Press 3 to delete a member. Enter
the extension number for the
member followed by #. Press # to
confirm or * to cancel.
Press 4 to hear the Group Name.
Press 5 to record the Group Name.
After the tone, record the name for
the group and press #.
Press * to return to the previous
menu.
Press 3 to create a group.
Enter the 2-digit group number (i.e.,
80-99) followed by the # key
After the tone, record the name for the
group followed by the # key.
Press # to confirm the recording or * to
cancel and re-record.
Enter each member’s extension
followed by #. When finished entering
members, press #.
Press 4 to delete a group.
Enter the 2-digit group number to delete
followed by #.
Press # to confirm or * to cancel
Custom Operator Number
When callers reach your voice mailbox, they
may press 0 during your outgoing greeting to
be transferred to your custom operator.
To Configure Your Custom Operator
Number
Access your voice mailbox
Press * to skip to the Main Menu.
Press 8 from the Main Menu to manage
your Custom Operator Number
The system will announce your current
Custom Operator Number
Press 1 to configure your Custom
Operator Number.
Enter your Custom Operator Number
followed by #
The system will announce your new
Custom Operator Number and return
you to the Main Menu.
Press 2 to restore your Default Operator
Number. The system will announce that
you’ve been returned to the Default
Operator Number and return you to the
Main Menu
Press * to return to the Main Menu.*
Voice Mail Notification
Voice Mail Notification can be setup through
the Web Portal to notify you when you receive
Voice Mail messages. You can select whether
or not to be notified and, if so, for which types
of messages (i.e., All Messages or Urgent
Messages Only).
You can choose to be notified in one of three
different ways:
Numeric Pager - A numeric code will be
sent to your pager.
Voice - The system will call you at a
specified number and ask for your Voice
Mail password. After entering your
password, you can listen to your
messages. If the system doesn’t reach
you, it will try to reach you three times at
five minute intervals.
Email - You’ll receive an email that
identifies the Date, Time, and ID of the
caller.
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 13
Star Code Quick Reference
Feature Set Cancel
Abbreviated Dial 75* + menu 75* + menu
Anonymous Call Rejection *77 *87
Call Block *60 + menu *80 + menu
Call Forward – All Calls 72* + no. + # 73*
Call Forward – Busy 76* + no. + # 77*
Call Forward – No Answer 78* + no. + # 79*
Call Forward – Out of Svc 70* + menu 71*
Call Forward – Selective *63 + menu *83 + menu
Caller ID Block *67 N/A
Caller ID Block Release N/A *82 + no.
Call Jump
**#<num>#
**8 to VM
**0
Call Return *69 N/A
Call Trace *57 N/A
Call Waiting FLASH *70 + no.
Conferencing (3-way Call) FLASH + no. N/A
Directed Call Pickup *12 + ext. N/A
Do Not Disturb *04 *04
Hold FLASH FLASH
Park a Call FLASH + *05 N/A
Pick up a Parked Call FLASH + *25 N/A
Priority Call *61 + menu *61 + menu
Privacy Guard *88 + menu *88 + menu
Redial *07 N/A
Selective Call Rejection *60 + menu *80 + menu
Speed Dial 74* + menu 74* + menu
Transfer FLASH + *08 N/A
Voice Mail *09 N/A
FeatureTel Cisco 7941/7961 IP Phone User Guide Page 14
FeatureTel, LLC
www.featuretel.com
Technical Support
(919) 459-2300, option 1
support@featuretel.com
15

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