WHY IS THE NETWORK LED ON MY DEVICE BLINKING RED?
This is because the device has no cellular network connection. Please check:
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Is there a SIM card inserted?
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Is the SIM card inserted the right way up?
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Is there a SIM PIN active on the SIM card?
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If so, you will need to log into the MyQ10 portal and enter the SIM PIN to activate the SIM card.
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Have you travelled abroad? If so, you will need to log into the MyQ10 portal and enable data roaming.
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Has the SIM reached its data limit?
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Has your Cat Q10 loaded the correct APN?
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You can check this by logging into the MyQ10 portal, navigating to ‘Internet > APN’. If there is no APN showing, you may need to add
one manually. If the APN is wrong, you can manually edit it. You may need to contact your operator to find out the correct APN
settings if you are unsure.
WHY DOES MY CAT Q10 NOT CONNECT TO THE INTERNET?
Please check the following:
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Device is charged and powered on
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A SIM card is inserted to the device
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Check the led indicators on the device
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Ensure you have network connectivity
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Ensure you are connected to Wi-Fi or tethered to the Cat Q10.
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Check you have not set and exceeded a data limit on your device.
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Check you have a valid APN.
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MyQ10 portal > Internet > APN
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Here you can modify or add new APNs.
