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Carrefour Mobile Handleiding

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Our General Conditions
In accordance with the Belgian legal provisions, we must provide you with our General Conditions of Sale
and Use. We have tried to make a simple and comprehensible version of these conditions. However, if you
encounter any difculties with these conditions, do not hesitate to contact our customer service :
Service clients Carrefour Mobile,
POSTBOX 100011, 1170 Brussels
email : info@carrefourmobile-contact.be / tel. : 0486 19 19 89
1. General - Denitions
The following meanings apply in these General Conditions:
• General Conditions: these General Conditions, the wording of which is attached to the user manual
supplied when the starter kit was purchased and can also be consulted on the following website:
www.carrefour.eu/mobile;
• CARREFOUR: société anonyme CARREFOUR BELGIUM, which has its registered ofce at 1140 Evere,
avenue des Olympiades 20, RPM n°0448.826.918, which markets the Carrefour Mobile Network Services;
• SIM card: the card which has to be inserted into a mobile telephone in order to enable it to access the
Carrefour Mobile Network Services. The card enables the Client to be identied on the Carrefour Mobile
Network;
• Client: the individual who uses the Carrefour Mobile Network Services;
• Contract: the contractual relationship between the Client and CARREFOUR relating to the use of the
Carrefour Mobile Network Services. The contract consists of the General Conditions and the tariffs
available on www.carrefour.eu/mobile ; the contract commences upon payment of the activation
charges; the contract may only be entered into with a private individual and not with business users of
any kind;
• Prepaid call credit: the unused part of the prepaid Pay-as-you-go card or Top-up;
• Prepaid Pay-as-you-go card: the prepaid amount which gives the Client the same amount of access to
the Carrefour Mobile Network Services via his SIM Card, without being invoiced;
• Top-up: renewal of the prepaid Pay-as-you-go credit in the form of a hidden top-up code (“scratch
card”) or in any other form introduced by Carrefour;
• Carrefour Mobile Network: the mobile telephony network marketed by CARREFOUR;
• Carrefour Mobile Network Services: the mobile phone service and additional services provided by CARREFOUR
via its mobile telephony network. These services may include both sound and data transmission;
• SMS: refers to the technical capability to send and receive brief written messages of no more than 160
characters via a GSM.
2. Connection and activation procedures
2.1. The Client can access the Carrefour Mobile Network Services by buying a starter kit consisting of a SIM
card and a pre-paid pay-as-you-go card.
2.2. Prepaid pay-as-you-go card
2.2.1. The prepaid pay-as-you-go card gives the Client direct access to the Carrefour Mobile Network
Services up to the prepaid amount. More detailed information on this subject can be obtained on the
website www.carrefour.eu/mobile.
2.2.2. The Client can make calls thanks to the mobile telephony number (GSM or MSDSIN number) given
to him until the prepaid pay-as-you-go card has been completely used up or the GSM number has been
permanently lost as a result of the application of article 3.2. of these Generals Conditions. The Client can
receive calls as long as CARREFOUR has not withdrawn the Client’s GSM number in accordance with article
3.2. of these General Conditions.
2.2.3. The call credit is valid for six months from the date of making the rst call or text message.
Any call credit not used during this six month period will be forfeited. The Client is not entitled to any
reimbursement of call credit, even in the event of application of article 3.2. of these General Conditions.
2.2.4. The Client accepts that his identity is not known to CARREFOUR therefore CARREFOUR will not
be obliged to send the Client inf
ormation of any kind based on these General Conditions. The Client may
request the General Conditions free of charge at any time by letter to POSTBOX 10011,1170 Brussels or by
email to info@carrefourmobile-contact.be or by consulting the site www.carrefour.eu/mobile.
2.3. Activation
The Client activates the SIM card provided by CARREFOUR by following the instructions
contained in the user manual provided with the SIM card and also available on the website
www.carrefour.eu/mobile
3. Services, obligations and liability of CARREFOUR
3.1. Roaming and international calls CARREFOUR offers the Client the possibility of making or receiving
calls from certain countries other than Belgium (“roaming”) or of making calls from Belgium to certain
foreign networks (international calls). The list of these countries and the prices charged for these roaming
services and international calls is available from CARREFOUR or on the website www.carrefour.eu/mobile
and is regularly updated based on agreements entered into by CARREFOUR with other operators for this
purpose.
3.2. Call number
3.2.1 A mobile telephone number (GSM number) shall be allocated to the Client. The Client does not have
the right to demand or retain a specic number unless the Client transfers his number from another mobile
telephony operator to the Carrefour Mobile Network, in which case he may retain the number allocated to
him originally by the said other operator.
3.2.2 The Client is not entitled to subsequently amend the GSM number allocated to him.
3.2.3 The Client accepts that the GSM number and/or prepaid credit shall be permanently lost if the Client
fails to comply with the conditions specically set out by CARREFOUR and made known to the Client via the
website www.carrefour.eu/mobile , text or other communication techniques. In particular, CARREFOUR
reserves the right to terminate the contract in the event of non-use of the GSM number for a period of
6 months after making/sending the last chargeable call or text message (use meaning to make a call or
send a text message). The Client is deemed to have accepted these specic conditions by virtue of having
purchased a starter kit or Top-up.
3.2.4 In the event of the contract being terminated pursuant to article 3.2.3 above, the Client shall be
informed by two text messages (the rst one month prior to the end of the contract and the second one
week prior to the end of the contract) of the possibility of retaining his GSM number as part of mobile
number portability (MNP), by taking the necessary steps within the deadline. If he fails to do this,
the Client shall lose his number permanently.
3.3. CARREFOUR’s obligations
3.3.1. CARREFOUR will do all it can to ensure the security and reliability of the Carrefour Mobile Network
and the proper operation of the Carrefour Mobile Network Services. The Client acknowledges that the
perfect operation of the Carrefour Mobile Network Services cannot be guaranteed because (I) the Carrefour
Mobile Network does not cover the whole of the territory and population of Belgium and (II) radio signals
can be obstructed by external factors such as buildings, vegetation or topography or by the type of mobile
phone used.
UserGuide0608CarrefourMobile.ind42 42 20/08/08 10:32:59
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