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User’s Guide
ii Preface
This equipment (H12197/H12158/H12159) conforms with the essential
requirements of EC Directive 1999/5/EC.
We declare that this product conforms with the EMC requirements of EC
Directive1999/5/EC at nominal mains input 230V, 50Hz although the rated
input of the product is 200V–240V, 50/60Hz.
(For Europe Only)
Copyright
Copyright © 2000 by Canon, Inc. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language or computer language in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual, or otherwise, without the prior written permission of
Canon, Inc.
Trademarks
Canon and BJ are registered trademarks. BCI, Bubble Jet, MultiPASS, and UHQ are
trademarks of Canon Inc.
All other product and brand names are registered trademarks, trademarks or service marks of
their respective owners.
As an ENERGY STAR
®
Partner, Canon has determined that these
products meet the ENERGY STAR
®
guidelines for energy efficiency.
Preface iii
Contents
Chapter 1: Introduction
Using Your Documentation ...................................................................................................... 1-2
Type Conventions Used in This Guide ................................................................................ 1-2
Customer Support ................................................................................................................... 1-3
Important Safety Instructions................................................................................................... 1-4
Chapter 2: Setting Up
Unpacking Your Unit ................................................................................................................ 2-2
Removing Shipping Materials .............................................................................................. 2-3
Assembling Your Unit ............................................................................................................... 2-5
Making Connections ................................................................................................................ 2-6
Connecting the Telephone Line and External Devices ....................................................... 2-6
Connecting Your Unit to a PC .............................................................................................. 2-8
Connecting the Power Cord ................................................................................................ 2-9
Main Components of Your Unit.............................................................................................. 2-10
Operation Panel .................................................................................................................2-11
One-Touch Speed Dialling/Special Function Buttons.................................................... 2-12
Installing the BJ Cartridge ..................................................................................................... 2-13
Guidelines .......................................................................................................................... 2-13
Installing the BJ Cartridge in Your Unit.............................................................................. 2-14
Loading Paper ....................................................................................................................... 2-17
Paper Guidelines ............................................................................................................... 2-17
Loading Paper in the Multi-Purpose Tray .......................................................................... 2-19
Testing Your Unit .................................................................................................................... 2-20
Chapter 3: Registering Information
Methods of Registering Information in Your Unit..................................................................... 3-2
Guidelines for Entering Numbers, Letters, and Symbols........................................................ 3-3
Correcting a Mistake............................................................................................................ 3-5
Registering Sender Information .............................................................................................. 3-6
What is Sender Information? ............................................................................................... 3-6
Entering the Date and Time ................................................................................................ 3-7
Registering Your Unit Number and Name ...........................................................................3-7
Printing a List to Check Information Registered in Your Unit .............................................. 3-9
Setting the Telephone Line Type ........................................................................................... 3-10
Dialling Through a Switchboard ............................................................................................ 3-11
Registering the R Button ................................................................................................... 3-11
iv Preface
Chapter 4: Document Handling
Document Requirements ......................................................................................................... 4-2
Scanned Area of a Document ............................................................................................. 4-3
Loading Documents................................................................................................................. 4-4
Problems With Multipage Documents ................................................................................. 4-6
Adding Pages to the Document ........................................................................................... 4-6
Chapter 5: Paper Handling
Print Media Requirements .......................................................................................................5-2
Printable Areas .................................................................................................................... 5-3
Selecting Print Media .............................................................................................................. 5-4
Setting the Paper Thickness Lever .......................................................................................... 5-6
Loading Paper ......................................................................................................................... 5-7
Loading Envelopes .................................................................................................................. 5-8
Using Canon Specialty Print Media ...................................................................................... 5-10
Specialty Print Media Guidelines ...................................................................................... 5-10
Printing on High Resolution Paper .................................................................................... 5-11
Using the Cleaning Sheet .............................................................................................. 5-11
Printing on Fabric Sheets .................................................................................................. 5-13
Printing on Banner Paper .................................................................................................. 5-14
Chapter 6: Speed Dialling
What is Speed Dialling? .......................................................................................................... 6-2
Speed Dialling Methods....................................................................................................... 6-2
One-Touch Speed Dialling ....................................................................................................... 6-3
Registering Numbers for One-Touch Speed Dialling .......................................................... 6-3
Using One-Touch Speed Dialling ........................................................................................ 6-5
Coded Speed Dialling .............................................................................................................. 6-6
Registering Numbers for Coded Speed Dialling ................................................................. 6-6
Using Coded Speed Dialling ............................................................................................... 6-8
Group Dialling .......................................................................................................................... 6-9
Creating Groups .................................................................................................................. 6-9
Using Group Dialling.......................................................................................................... 6-12
Speed Dialling Lists ............................................................................................................... 6-13
Printing Speed Dialling Lists.............................................................................................. 6-13
Chapter 7: Sending Faxes
Preparing to Send a Fax ......................................................................................................... 7-3
Documents You Can Fax ..................................................................................................... 7-3
Adjusting the Quality of Your Faxes ..................................................................................... 7-3
Setting Colour or Black & White Transmission ................................................................ 7-3
Setting the Scanning Resolution ..................................................................................... 7-4
Setting the Scanning Contrast ......................................................................................... 7-5
Dialling Methods .................................................................................................................. 7-6
Preface v
Sending Methods ..................................................................................................................... 7-7
Memory Sending ................................................................................................................. 7-7
Manual Sending Via the Handset ........................................................................................ 7-8
Cancelling Sending................................................................................................................ 7-10
Redialling When the Line is Busy.......................................................................................... 7-11
Manual Redialling ..............................................................................................................7-11
Cancelling Manual Redialling ........................................................................................ 7-11
Automatic Redialling .......................................................................................................... 7-11
What is Automatic Redialling? ....................................................................................... 7-11
Cancelling Automatic Redialling .................................................................................... 7-12
Setting the Options for Automatic Redialling ................................................................. 7-12
Sequential Broadcasting........................................................................................................7-14
Sending a Document to More Than One Destination ....................................................... 7-14
Sending a Document Using Group Dialling ...................................................................... 7-16
Delayed Sending (MultiPASS Models Only).......................................................................... 7-16
Sending Other Documents While Your Unit is Set for Delayed Sending .......................... 7-16
Documents Stored in Memory............................................................................................... 7-17
Printing a List of Documents in Memory ........................................................................... 7-17
Printing a Document in Memory ........................................................................................ 7-18
Deleting a Document From Memory ................................................................................. 7-20
Using Alternative Telephone Networks (All Models Except the
MultiPASS C75/FAX-B215C) ............................................................................................. 7-21
Registering an Alternative Telephone Network ................................................................. 7-22
Sending With an Alternative Telephone Network .............................................................. 7-23
Registering Speed Dialling With the M Button .................................................................. 7-24
Chapter 8: Receiving Faxes
Different Ways to Receive a Fax ............................................................................................. 8-2
Receiving Faxes Automatically: FAX ONLY MODE............................................................. 8-3
Setting FAX ONLY MODE................................................................................................ 8-3
Receiving Both Faxes and Telephone Calls Automatically: Fax/Tel Mode.......................... 8-5
Setting Fax/Tel Mode ....................................................................................................... 8-5
Setting the Options for Fax/Tel Mode .............................................................................. 8-6
Receiving Faxes Manually: MANUAL MODE ...................................................................... 8-8
Setting MANUAL MODE .................................................................................................. 8-8
Receiving a Fax Manually................................................................................................ 8-8
Receiving With an Answering Machine: ANS.MACHINE MODE ...................................... 8-10
Setting ANS.MACHINE MODE ...................................................................................... 8-10
Using Your Unit With an Answering Machine ................................................................ 8-10
Receiving Faxes to the MultiPASS Suite (MultiPASS Models Only) ................................. 8-11
When Your PC is Off ...................................................................................................... 8-11
Receiving in Colour ............................................................................................................... 8-12
Setting Colour Reception................................................................................................... 8-12
vi Preface
Receiving While Performing Other Tasks .............................................................................. 8-13
Receiving Faxes in Memory When a Problem Occurs ......................................................... 8-13
Cancelling Receiving ............................................................................................................. 8-14
Chapter 9: Special Features
Special Dialling ........................................................................................................................ 9-2
Dialling an Overseas Number (With Pauses)...................................................................... 9-2
Switching Temporarily to Tone Dialling ................................................................................ 9-4
Confirming a Dial Tone ........................................................................................................ 9-5
Restricting Use of Your Unit..................................................................................................... 9-6
Enabling Restriction of Your Unit ......................................................................................... 9-6
Cancelling Restriction of Your Unit ...................................................................................... 9-7
Chapter 10: Making Copies
Documents You Can Copy..................................................................................................... 10-2
Copying Documents .............................................................................................................. 10-2
Setting the Paper Type for Colour Copying (All Models Except the
MultiPASS C75/FAX-B215C) ............................................................................................. 10-5
Setting the Length of the Bottom Margin .............................................................................. 10-6
Chapter 11: Reports and Lists
Summary of Lists and Reports.............................................................................................. 11-2
ACTIVITY REPORT ............................................................................................................... 11-3
TX (Transmission) REPORT..................................................................................................11-4
MULTI TX/RX (Transaction) REPORT ............................................................................... 11-5
RX (Reception) REPORT ...................................................................................................... 11-5
Chapter 12: Maintenance
Periodic Cleaning................................................................................................................... 12-2
Cleaning the Unit’s Exterior ............................................................................................... 12-2
Cleaning the Unit’s Interior ................................................................................................ 12-3
Cleaning Inside the Printer Cover ................................................................................. 12-3
Cleaning the Scanner Components .............................................................................. 12-5
Cleaning the Rollers ...................................................................................................... 12-6
BJ Cartridge........................................................................................................................... 12-7
BJ Cartridges and BJ Tanks .............................................................................................. 12-7
When to Replace a BJ Cartridge or BJ Tank .................................................................... 12-8
Testing and Cleaning the BJ Cartridge Print Head ......................................................... 12-10
Printing the Nozzle Check Pattern .............................................................................. 12-10
Cleaning the BJ Cartridge Print Head ......................................................................... 12-11
Replacing the BJ Cartridge ............................................................................................. 12-12
Replacing a BJ Tank ........................................................................................................ 12-15
Preface vii
Chapter 13: Troubleshooting
If You Cannot Solve the Problem ........................................................................................... 13-2
Clearing Jams ........................................................................................................................ 13-3
Jams in the ADF ................................................................................................................ 13-3
Jams in the Multi-Purpose Tray ......................................................................................... 13-4
LCD Messages ...................................................................................................................... 13-5
Paper Feeding Problems ..................................................................................................... 13-13
Faxing Problems .................................................................................................................. 13-14
Sending Problems ........................................................................................................... 13-14
Receiving Problems ......................................................................................................... 13-16
Copying Problems ............................................................................................................... 13-19
Telephone Problems ............................................................................................................ 13-20
Print Quality Problems .........................................................................................................13-20
Printing Problems ................................................................................................................ 13-22
General Problems ................................................................................................................ 13-24
If a Power Cut Occurs ......................................................................................................... 13-26
Chapter 14: Summary of Settings
Understanding the Menu System .......................................................................................... 14-2
Accessing the Menus ........................................................................................................ 14-2
User Settings Menu ............................................................................................................... 14-4
Report Settings Menu............................................................................................................ 14-5
TX (Transmission) Settings Menu ......................................................................................... 14-6
RX (Reception) Settings Menu .............................................................................................. 14-7
Printer Settings Menu ............................................................................................................ 14-8
System Settings Menu........................................................................................................... 14-9
Appendix A: Specifications
General Specifications............................................................................................................ A-2
Facsimile ................................................................................................................................. A-3
Copier ..................................................................................................................................... A-4
Telephone ............................................................................................................................... A-4
Printer ..................................................................................................................................... A-4
BJ Cartridges .......................................................................................................................... A-5
Scanner (MultiPASS Models Only) ......................................................................................... A-5
Appendix B: Options
Optional Handset .................................................................................................................... B-2
Package Contents............................................................................................................... B-2
Attaching the Handset to Your Unit..................................................................................... B-3
Maintaining Your Handset ................................................................................................... B-4
Index......................................................................................................................................... I-1
viii Preface
Chapter 1 Introduction 1-1
IntroductionIntroduction
IntroductionIntroduction
Introduction
Chapter 1
Introduction
Using Your Documentation ................................................................................................... 1-2
Type Conventions Used in This Guide ................................................................................ 1-2
Customer Support ................................................................................................................. 1-3
Important Safety Instructions .............................................................................................. 1-4
1-2 Introduction Chapter 1
Using Your Documentation
Your unit includes the following documentation:
This guide: Provides detailed information on how to set up, operate, maintain, and
troubleshoot your unit.
n
This guide contains information for several Canon models. Please note that the illustrations of the
unit in this guide may differ from your model, and that button names for your model may appear in
brackets. Instructions for specific models are labelled with the unit names.
MultiPASS Suite for Windows
®
Software User’s Guide (MultiPASS models only): This
guide, included in the CD-ROM, describes how to use your unit to fax, print, and scan from
within your PC’s Windows
®
environment.
FAX Suite for Windows
®
Software User’s Guide (FAX models only): This guide, included
in the CD-ROM, describes how to use your unit to print from within your PC’s Windows
®
environment.
Type Conventions Used in This Guide
Please read the list below of symbols, terms, and abbreviations used in this guide.
c
Cautions tell you how to avoid actions that could injure you or damage your unit. In order
to use your unit safely, always observe these cautions.
n
Notes provide advice on using your unit more effectively, describe operating restrictions, and tell
you how to avoid minor difficulties. Reading these is recommended to make the most of your unit
and its functions.
(
p.
n-nn
) A number preceded by an arrow and enclosed in parenthesis
references a page number in this guide which contains more
information on the topic of the previous sentence.
Software User’s Guide
Refer to the Software User’s Guide (included in the CD-ROM) for
details on the topic of the previous sentence.
default A setting that remains in effect unless you change it.
document or fax The original sheet(s) of paper you send or receive with the unit.
menu A list of settings from which you select an item to set up or change.
A menu has a title which appears in the LCD.
d
and
u
buttons
Used to select an item in a menu. Press
d
to select the next item,
and press
u
to select the previous item.
transaction number When you send or receive a document, your unit automatically
assigns the document a unique transaction number. A transaction
number is a four-digit number that will help you keep track of
documents you send and receive.
Chapter 1 Introduction 1-3
IntroductionIntroduction
IntroductionIntroduction
Introduction
TX/RX NO. TX/RX NO. is the abbreviation used for
Transaction number.
TX Denotes
Sending.
RX Denotes
Receiving.
In addition, this guide uses distinctive typefaces to identify buttons and information in the
LCD:
The buttons you press appear in this typeface: Stop.
Information in the LCD appears in this typeface: USER SETTINGS.
Customer Support
Your unit is designed with the latest technology to provide trouble-free operation. If you
encounter a problem with the unit’s operation, try to solve it by using the information in
Chapter 13. If you cannot solve the problem or if you think your unit needs servicing, contact
your local authorised Canon dealer or the Canon help line.
11

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