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READ THIS SUPPLEMENT AND YOUR
CANNONDALE BICYCLE OWNER’S MANUAL.
Both contain important safety information.
Keep both for future reference.
CY22 Mavaro Neo/
Tesoro Neo X/ Trail Neo
English
Owners Manual Supplement
SAFETY MESSAGES:
In this supplement, particularly important information is presented in the following ways:
Indicates a hazardous situation which, if not avoided,
may result in death or serious injury.
NOTICE
Indicates special precautions that must be taken to
avoid damage.
SYMBOLS
NLGI-2
NGLI2 synthetic grease Apply NGLI2 synthetic grease.
ANTI-S
Anti-Sieze Lubricant Apply Permetex® Anti-Sieze Lubricant
2
Medium-strength removable thread
lock Apply Loctite® 242 (blue) or equivalent.
N·m Tightening torque in Newton meters.
ILLUSTRATIONS
Throughout this manual, all product images, graphics, and figures shown are for illustration
purposes only and may not be an exact representation of the product.
1
Contents
Safety Information .......................... 29
Technical Information ................. 1033
Replacement Parts ...................... 3435
Maintenance ................................3637
Cannondale Supplements
This manual is a “supplement” to your
Cannondale Bicycle Owner’s Manual.
This supplement provides additional and
important model specific safety, maintenance,
and technical information. It may be one of
several important manuals/supplements for
your bike; obtain and read all of them.
Please contact your Authorized Cannondale
Dealer immediately if you need a manual or
supplement or have a question about your bike.
You may also contact us using the appropriate
country/region/location information.
Download available manuals or supplements
from our website: http://www.cannondale.com.
Contacting Cannondale
Cannondale USA
Cycling Sports Group, Inc.
1 Cannondale Way
Wilton, CT 06897, USA
1800726-BIKE (2453)
CSG Europe (Woudenberg)
Cycling Sports Group Europe B.V.
Geeresteinselaan 57
3931JB Woudenberg
The Netherlands
International Distributors
Consult our website to identify the appropriate
Cannondale Dealer for your region.
Your Cannondale Dealer
To make sure your bike is serviced and
maintained correctly, and that you protect
applicable warranties, please coordinate all
service and maintenance through your
Authorized Cannondale Dealer.
NOTICE
Unauthorized service, maintenance, or
repair parts can result in serious damage
and void your warranty.
This manual includes information for the
following Collection 2022 models:
Mavaro Neo
Tesoro Neo X
Trail Neo
138688 Rev 1 (06/22)
2
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Safety Information
Intended Use
138689 Rev 1 (06/22)
Intended Use
The intended use of all
models is
ASTM CONDITION 2,
General Purpose Riding.
Understand your bike and its intended use.
Using your bike the wrong way is dangerous.
Please read your Cannondale Bicycle
Owner’s Manual for more information about
Intended Use and Conditions 15.
What is an EBike?
Electric bikes, also known as “EBikes,” are
bicycles equipped with an electric pedal-assist
drive system. EBikes share components
common with pedal-only bikes.
What is a Drive System?
The drive-assist system consists of a drive
unit, a battery, a computer control, and various
electronic components (harness wires,
sensors, and switches). There are many
dierent drive-assist systems for diering
uses and bike types. Likewise there are various
drive-assist system manufacturers (Shimano,
BOSCH, Bafang, Yamaha, etc.)
How does the Drive System work?
It is important to know that when the
drive-assist system is turned ON, the drive
unit engages to provide power only while you
are pedaling.
The amount of power provided by the drive
unit depends on your pedaling force and on
the assistance mode/level you set with the
handlebar control unit. At anytime, if you stop
pedaling, the drive-assist will dis-engage.
In all modes/levels, the drive-assist system
power reduces progressively and cuts o as
the bike reaches the maximum allowable
speed. The drive-assist re-engages when
speed drops below the maximum allowable
speed as long as the pedals are turning.
Whenever the drive-assist system is turned
OFF, you can pedal the bike normally.
The drive system will not engage.
Understand your bike, its drive-assist
system, and the intended use of both.
Using your bike the wrong way is dangerous.
Safety Information
3
Safety Information
Drive System
Drive System
MANUFACTURER’S INSTRUCTIONS  In
addition to this supplement, you must read
and follow the manufacturer’s instructions
for all components of the drive-assist
system:
Drive Unit Battery
Display/Control
Unit
Charger
Manufacturers’ instructions contain
important operations, service and
maintenance information.
Servicing
This supplement may include procedures
beyond the scope of general mechanical
aptitude.
Special tools, skills, and knowledge may be
required. Improper mechanical work
increases the risk of an accident. Any
bicycle accident has risk of serious injury,
paralysis or death.
To minimize risk we strongly recommend
that owners always have mechanical work
done by an Authorized Cannondale Dealer.
No Modification
DO NOT MODIFY THIS BICYCLE/DRIVE
SYSTEM IN ANY WAY FOR ANY REASON.
Doing so can result in severe damage, in
faulty or in dangerous operating conditions,
or in violation of local laws.
Dealers and Owners MUST NOT change,
alter, or modify in any way the original
components of the bicycle or drive-assist
system (e.g., the specified sizing of the
gear ratios, i.e., the front chainrings and rear
cogs).
Attempts to “hot-rod” or to “improve” the
speed of the bike are dangerous to the rider.
Use only specified Cannondale and/or
manufacturer drive-assist service and
replacement parts.
Trailers or Child Carrier or
Child Seats
Do not attach a trailer, CHILD CARRIER or
child seat to this bicycle.
Attachment of a trailer or child seat to this
bicycle can result in a serious accident
leading to serious injury or death.
4
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Safety Information
Operation
138689 Rev 1 (06/22)
Operation
Always wear an approved bicycle helmet and all other protective gear
(e.g., gloves, pads, and cycling shoes).
Importance of practice & rider training - before you ride this bike, practice riding in a safe area
free from hazards. Take time to learn the bike’s controls and performance. Practice the controls
and to gain the experience necessary to avoid the many hazards you will encounter while riding.
Do not ride “hands-o - Keep your hands on the handlebars when riding the bike. If you remove
your hands from the handlebar while riding, you can lose control of the bicycle and crash.
Changing the assistance level while riding: Changing the drive-assistance level while riding will
increase or decrease the acceleration of the bike. You should anticipate this change in speed and
react appropriately depending on the riding conditions such as on slippery trails, tight turns, or
unstable or uneven surfaces. Set assistance level to “eco” (lowest assist) or to “o” before
descending technical trails, (e.g., tight downhill switchbacks).
When not riding: Turn the drive system o to prevent unauthorized use.
Do not ride the e-bike without the battery. Make sure the battery is fully charged before every
ride to help ensure adequate battery power for necessary lighting and for the drive system.
Do not remove any lighting or reflectors and do not ride if they do not work.
Do not allow children to operate or to come into contact with the e-bike or its parts.
Only turn the drive system on when you are seated ready to ride.
Accidental activation: Always disconnect the battery from the bike before working on the
bicycle. If you transport the bike by car or by airplane, obey local regulations regarding
transporting a bicycle with a drive system battery. Accidental activation of the bicycle drive
system can result in serious injury.
continued next page
5
Safety Information
Operation
continued from previous page...
Wired system control: If the drive system control device is detached from the mount or if the
cables are disconnected or damaged, the drive system will automatically shut o. If this
happens, you will have to stop the bike, turn the system o, re-attach the computer to the base,
and then turn the system back on to resume operation.
Wireless system control: In wireless control systems, the operation of the drive system is
controlled using radio frequencies without physical attachment. Therefore, ON/OFF activation is
determined by software programming. Please consult the manufacturer’s instructions for
information on preventing accidental activation or on restarting the drive system in the event of a
recovery from a drive system fault.
Your insurance policies - Your insurance policies (e.g., liability, property, and injury) may not
provide coverage for accidents involving the use of this bicycle. To determine if coverage is
provided, you should contact your insurance company or agent. Also, make sure your speed
e-bike is insured and registered according to the local laws.
Ride sensibly and safely around others - the application of power by means of the electric
motor assist means that riders can reach high speed. Riding faster increases the risks of serious
accidents.
Watch out for other vehicles, cyclists, pedestrians, and animals where you ride. Always
operate under control and at a safe speed. Others may not be aware of you. It is your
responsibility to anticipate and to react to avoid accidents.
E-bikes are heavier than ordinary bikes - always park the bike in a suitable safe area away from
children, cars or animals that may come into contact with it. Park the bike so that it cannot fall
over and possibly result in injuries.
Do not ride into or attempt to ride through water or to submerge any part of the bike. If you
ride through water you can lose control of the bike or the drive-assist system can become
disabled or damage.
You can be severely injured, paralyzed, or killed in an accident if you ignore these warnings.
6
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Safety Information
Batteries & Chargers
138689 Rev 1 (06/22)
Batteries & Chargers
REPLACEMENT - Only use the battery pack and charger indicated in the “Specifications
section of this supplement. Do not use other batteries or chargers. Do not use the charger to
charge other batteries.
PREVENT DAMAGE - Do not drop the battery or charger. Do not open, disassemble, or modify
the battery or charger. There are no user-serviceable parts inside.
Keep the battery out of intense sunlight and away from heat. Excessive heat will damage the
battery.
Keep battery away from paper clips, coins, keys, nails, screws, or other small metal items to
prevent shorting exposed battery contacts. Shorting battery contacts can cause severe burns,
fire, or an explosion.
STORAGE & TRANSPORTATION - When the battery is not in use in the bicycle, its
transportation is subject to hazardous materials regulation. Special packaging and labeling
requirements may exist. Contact local authorities for specific requirements. Never transport a
damaged battery. Insulate battery contacts before packaging. Package the battery inside a
shipping container to prevent damage. The battery must be removed before flying and may be
subject to special handling by the air carrier.
CHARGING - Bring the battery and charger indoors and allow to reach room temperature before
charging. Make sure charger and A/C outlet are the same voltage.
Locate both charger and battery indoors in a clean, dry area with good ventilation to charge.
Make sure the area is free from combustibles to avoid fire from sparks or from over-heating.
Keep charger ventilation openings unobstructed. Do not cover the charger or the battery.
Disconnect the battery from the charger unit when fully charged. Do not leave a fully-charged
battery connected to the charger. Unplug the charger from the wall outlet when not in use.
Maintain the battery and the charger as directed by the manufacturer’s instructions.
DISPOSAL- Battery pack and charger contain regulated materials and must be disposed/
discarded in accordance with national and/or with local laws. Do not discard the battery/charger
into fire, into water, or into ordinary household waste/garbage. Instead, take to a waste facility/
recycler.
FAILURE TO OBSERVE THESE WARNINGS CAN RESULT IN ELECTRICAL FIRES,
EXPLOSIONS, SEVERE BURNS, OR ELECTROCUTION.
7
Safety Information
Minimum Seat Post Insert
Minimum Seat Post Insert
Make sure at least 100 mm of the seat post
is inserted into the frame at all times.
Failure to insert the seat post at least 100
mm can place a very high stress on the
seat tube top tube junction causing the
frame to fail while riding.
Remove the seat post. Measure 100 mm
from the bottom of the seat post. Use a
permanent marker to mark the post at 100
mm.
When adjusting the seat post height in the
seat tube, never adjust the seat post so
that the line you mark is above the top
edge of the seat tube.
You must also be aware that bicycle seat
posts are permanently marked by the
manufacturer with a “minimum insert” line
on the seat post itself. You must not rely
on this marking as an indication of the
proper minimum seat post insertion depth.
You can be severely injured, paralyzed or
killed in an accident if you ignore this
warning.
Maintaining Your Bike’s
Drive System
NOTICE
Drive-assist system components must
only be serviced at an authorized service
center. This will ensure the quality and
safety of the drive-assist system.
Never attempt to open or remove drive
system parts from the frame, or to work on
them yourself. Other components of the
drive system (e.g. drive chain, front chain
ring, rear cassette, rear derailleur, crank
arm) must be serviced by an Authorized
Cannondale Dealer.
Replacement parts must be identical to
the original Cannondale specification for
the bike. Failure to replace components
with original specification can result in
serious overload or in other damage to the
drive unit.
Unauthorized opening or servicing of the
drive unit will void the warranty.
8
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Safety Information
Maximum Fork Length
138689 Rev 1 (06/22)
Maximum Fork Length
Maximum Fork Length is an important frame safety testing specification for front suspension
mountain bikes. You must observe the measurement when installing headset parts, headset
adapters, installing and adjusting a fork, and selecting replacement forks.
To center of
the fork axle
From bottom of frame
head tube
Maximum
fork
length
You must select a replacement fork not only based on head tube diameter but the critical factor
of frame maximum fork length.
Do not exceed maximum fork length. Exceeding the MAXIMUM FORK LENGTH limit can
overload the frame causing it to break while riding.
Your retailer MUST follow and observe this specification for your bike. For Maximum Fork
Length specifications for Cannondale bicycles, see www.cannondale.com.
You can be severely injured, paralyzed or killed in an accident if you ignore this warning.
9
Safety Information
Rear Rack
Rear Rack
LOADING LIMIT (TOTAL): 10 kg, 22 lbs. Do not overload the rack. Do not carry a passenger.
UNDERSTAND THAT ADDING ON A RACK WILL AFFECT HOW YOUR BIKE HANDLES; YOU
MUST COMPENSATE. A loaded rack bag will aect the handling (e.g., steering, stability, braking,
acceleration, etc.) of your bike. You must learn to compensate for the handling eects of the loaded
items. If you use multiple racks and or cycling bags, distribute all weight across racks evenly.
DO NOT MODIFY: The rack or bike frame must not be cut, drilled, or modified in any way.
PERIODIC INSPECTION REQUIRED: The rack and frame mounting points must be periodically
inspected for damage as part of your routine bicycle maintenance.
SECURE RACK CONTENTS: You must make sure that all items placed in the rack are secure and
cannot be thrown out or shifted in the rack while riding. You must prevent any parts of the contents,
the straps, or the tie-downs used to secure the rack contents from interfering with your ability to
steer the bicycle or to use any of its controls. REMOVE ALL items in the rack when the bicycle is
placed on an automobile rack. Make sure the strap ends/hooks are secured at the frame or rack
tie-down points.
YOU CAN BE SEVERELY INJURED, PARALYZED, OR KILLED IN AN ACCIDENT IF YOU IGNORE
THESE WARNINGS.
10
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Technical Information
Specifications
138689 Rev 1 (06/22)
Technical Information
All specifications are subject to change without notice.
Specifications
Item Specification
CY22 Model Names Mavaro Neo, Tesoro Neo X, Trail Neo
Drive System Bosch Performance Line CX
Bosch Performance Line Speed
Battery Bosch PowerTube 750Wh
Drive-Assist Owner’s Manual https://www.bosch-ebike.com/
Head Tube UPR:11/2 LWR:1.8
Headset ACROS 1.51.8 Integated w/Internal Cable
Routing
K35012 1.51.8 Int Hdset 28.6/5260/45.83
Bottom Bracket: Type/Width Bosch Drive Unit
Front Derailleur N/A
Seat Post: Dia./Binder 31.6mm/36.4mm
Min. Seat Post Insert 100mm
Tire Size x Max. Tire Width SM:27.52.5
MD LG XL: 292.5
Max. Fork Length SM: 495mm
MD LG XL: 505mm
Rear Brake: Mount Type / Min./Max. Rotor Dia. IS, 180mm/203mm
Rear Axle: Type/Length 1359mm QR or Internal Gear Hub
Chain Line Chain: 52mm
Belt: 47.5mm
Intended Use ASTM CONDITION 2: General Purpose Riding
Max. Weight Limit:
Total (Rider+All Equipment)
330lbs/150kg
Additional Technical Features Day Time Running Light
Dutch Lock Compatibility
11
Technical Information
Geometry
75mm
H N
L
B
M
B
P
I
G
O
K
F
D
A
E
J
Dimensions = centimeters
Geometry
Mavaro Neo Standard
Size S M L XL
Wheel Size (in) 27.5 29 29 29
ASeat Tube Length 40.0 43.5 47.0 50.0
BTop Tube Horizontal 57.9 59.9 61.8 63.9
DHead Tube Angle 68.8 69.2 69.2 69.2
ESeat Tube Angle Eective 74.8 75.2 75.2 75.2
F Standover 74.4 77.4 79.7 81.9
GHead Tube Length 14.0 13.0 14.0 15.5
H Wheelbase 116.3 117.6 119.6 121.9
I Front Center 68.9 70.6 72.6 74.8
J Chain Stay Length 48.0 48.0 48.0 48.0
K Bottom Bracket Drop 5.8 7.5 7.5 7.5
L Bottom Bracket Height 29.2 29.5 29.5 29.5
M Fork Rake 5.5 5.5 5.5 5.5
N Trail 7.7 8.2 8.2 8.2
O Stack 61.6 62.6 63.5 64.9
P Reach 41.2 43.4 45.0 46.8
Head Tube Height 48.0 48.0 48.0 48.0
12
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Technical Information
Specifications
138689 Rev 1 (06/22)
Trail Neo
Size S M L XL
Wheel Size (in) 27.5 29 29 29
ASeat Tube Length 40.0 43.5 47.0 50.0
BTop Tube Horizontal 57.9 59.9 61.8 63.9
DHead Tube Angle 68.0 68.0 68.0 68.0
ESeat Tube Angle Eective 74.0 74.0 74.0 74.0
F Standover 75.4 78.7 81.0 83.2
GHead Tube Length 14.0 13.0 14.0 15.5
H Wheelbase 115.6 117.1 119.1 121.3
I Front Center 68.1 69.8 71.8 74.1
J Chain Stay Length 48.0 48.0 48.0 48.0
K Bottom Bracket Drop 5.2 6.5 6.5 6.5
L Bottom Bracket Height 30.3 30.8 30.8 30.8
M Fork Rake 4.4 4.4 4.4 4.4
N Trail 9.6 10.3 10.3 10.3
O Stack 62.4 63.7 64.7 66.0
P Reach 40.0 41.6 43.3 45.0
Head Tube Height 49.5 50.5 50.5 50.5
Tesoro Neo X Standard
Size S M L XL
Wheel Size (in) 27.5 29 29 29
ASeat Tube Length 40.0 43.5 47.0 50.0
BTop Tube Horizontal 57.9 59.9 61.8 63.9
DHead Tube Angle 68.0 68.0 68.0 68.0
ESeat Tube Angle Eective 74.0 74.0 74.0 74.0
F Standover 75.0 78.4 80.7 82.9
GHead Tube Length 14.0 13.0 14.0 15.5
H Wheelbase 115.6 117.8 119.8 122.0
I Front Center 68.1 70.5 72.5 74.8
J Chain Stay Length 48.0 48.0 48.0 48.0
K Bottom Bracket Drop 5.2 6.5 6.5 6.5
L Bottom Bracket Height 29.9 30.5 30.5 30.5
M Fork Rake 4.4 5.1 5.1 5.1
N Trail 9.4 9.4 9.4 9.4
O Stack 62.4 63.5 64.4 65.8
P Reach 40.0 41.7 43.3 45.0
Head Tube Height 49.5 50.5 50.5 50.5
13
Technical Information
Geometry
75mm
O
D
E
A
J
G
I
B
P
K
H
L
M
N
F
Dimensions = centimeters
Geometry
Mavaro Neo Low Step-Thru
Size S L
Wheel Size (in) 27.5 29
ASeat Tube Length 40.0 47.0
BTop Tube Horizontal 57.9 61.8
DHead Tube Angle 68.8 69.2
ESeat Tube Angle Eective 74.8 75.2
F Standover 43.4 43.5
GHead Tube Length 14.0 14.0
H Wheelbase 116.3 119.6
I Front Center 68.9 72.6
J Chain Stay Length 48.0 48.0
K Bottom Bracket Drop 5.8 7.5
L Bottom Bracket Height 29.2 29.5
M Fork Rake 5.5 5.5
N Trail 7.7 8.2
O Stack 61.6 63.5
P Reach 41.2 45.0
Head Tube Height 48.0 48.0
14
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Technical Information
Geometry
138689 Rev 1 (06/22)
Tesoro Neo X Low Step-Thru
Size S L
Wheel Size 27.5 29
ASeat Tube Length 40.0 47.0
BTop Tube Horizontal 57.9 61.8
DHead Tube Angle 68.0 68.0
ESeat Tube Angle Eective 74.0 74.0
F Standover 44.0 44.5
GHead Tube Length 14.0 14.0
H Wheelbase 115.6 119.8
I Front Center 68.1 72.5
J Chain Stay Length 48.0 48.0
K Bottom Bracket Drop 5.2 6.5
L Bottom Bracket Height 29.9 30.5
M Fork Rake 4.4 5.1
N Trail 9.4 9.4
O Stack 62.4 64.4
P Reach 40.0 43.3
Head Tube Height 49.5 50.5
15
Technical Information
Geometry
75mm
H N
L
F
B
P
G
O
D
E
A
IJ
K
M
Tesoro Neo X Step-Thru, 750Wh
Size S M L
Wheel Size 27.5 29 29
ASeat Tube Length 40.0 43.5 47.0
BTop Tube Horizontal 57.9 59.9 61.8
DHead Tube Angle 68.0 68.0 68.0
ESeat Tube Angle Eective 74.0 74.0 74.0
F Standover 66.6 66.9 66.2
GHead Tube Length 14.0 13.0 14.0
H Wheelbase 115.6 117.8 119.8
I Front Center 68.1 70.5 72.5
J Chain Stay Length 48.0 48.0 48.0
K Bottom Bracket Drop 5.2 6.5 6.5
L Bottom Bracket Height 29.9 30.5 30.5
M Fork Rake 4.4 5.1 5.1
N Trail 9.4 9.4 9.4
O Stack 62.4 63.5 64.4
P Reach 40.0 41.7 43.3
Head Tube Height 49.5 50.5 50.5
Dimensions = centimeters
Geometry
16
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Technical Information
Drive System Parts of Your EBike
138689 Rev 1 (06/22)
5
1
3
4
2
6
Drive System Parts of Your EBike
Serial Number
The serial number (6) is located on the bottom
bracket. It is a 7-character barcode. See inset.
_____________________________________
Frame Serial Number
Bike Registration
To register your bike:
Go to the Product Registration section of our
website at. www.cannondale.com
(Actual bike appearance will dier)
1. Drive unit
2. Drive Controls/
Display
3. Internal Battery
4. Charge port
5. Wheel Sensor
6. Serial number
Identification
17
Technical Information
Key
NOTICE
Don’t ride with the key in the battery lock.
Always remove the key from the lock after
using it. Keys may be stolen or break o
accidentally in the lock. Keep your spare
key in a safe place.
Keep the Key Clean
After multiple rides and bike washes, the
battery lock can become dry and dicult to
use. To maintain, whenever you lubricate your
bike chain, place a few drops of chain oil on
the key, insert the key and operate the lock,
then remove and wipe the key clean.
Record Key Number
Be sure to write down the key serial number
(a) on the line below.
The serial number is required to order spares
and replacements .
Replacement keys are obtained from the key
manufacturer.
_____________________________________
___
Key Serial Number
2
c
1
3
a
b
The key (2) unlocks the internal battery mount
mechanism. See “Downtube Battery.
To access the key slot (3), lift out the key cap
(1) tab (b) from the frame hole. The tether (c)
retains the cap; do not pull it completely from
the frame.
When completed, remove the key and return
the key cap, making sure it is pressed in
completely as shown above (inset).
Key
18
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Technical Information
Battery Charging Port
138689 Rev 1 (06/22)
Battery Charging Port
1
2
3
a
The battery charging port is located on the
left side of the headtube.
The charging port enables the battery to be
charged with the battery installed in the
bicycle.
To connect to the charger cable to the port
connector:
1. Place the bike and charger in a secure area
where both will remain undisturbed while
the battery is charging.
2. Press the cover latch (1) allowing cover (2)
to spring open.
3. Insert the charging cable into the socket
connector (3). Follow the manufacturer’s
charging instructions for the duration of
charging.
4. Disconnect the charger cable from the
port connector and close the cover and
close the cover latch
5. Disconnect the charger from its source of
power.
Follow the drive system manufacturers
instructions for charging and handling the
battery.
Be sure to inspect the condition of the
battery in accordance with manufacturer‘s
specifications before charging.
Do not insert objects other than the
charge plug into charging socket (a).
Incorrect charging or handling can result
in a fire or explosion, resulting in serious
injury or death.
NOTICE
Always make sure the port cover is closed
and latched when the charging cable is not
inserted.
19
Technical Information
Downtube Battery
Downtube Battery
The drive system battery (3) is housed within
the bicycle downtube. The battery can be
removed for charging or charged via the
battery charge port. See page 21.
To remove the battery:
1. Secure the bike upright to prevent it from
falling over.
2. Make sure the bike drive system is OFF.
3. Turn the battery cover knob (2) counter-
clockwise to release the battery cover (1)
from the frame.
4. Remove the key cover (8) and insert the
key (7) into the key slot.
Turn the key clockwise to permit the
release of the battery.
5. Allow the top of the battery to move
forward and lift the battery out of the
frame.
To install the battery:
1. Secure the bike upright to prevent it from
falling over.
2. Turn the key clockwise to release the
battery frame latch.
3. Insert the lower part of the battery so that
the battery socket engages with the frame
connector (4).
4. Press in on the top of the battery causing
the ramp and lock to engage fully.
5. Remove the key.
6. Install the battery cover (1) and secure it
with the cover knob (2).
NOTICE
Do not ride the bike without the battery
cover installed. Dirt, water, and other
contaminants can enter the frame and/or
damage the battery.
Periodically, check to make sure the battery
is securely mounted inside the frame and
the cover is closed securely.
Check the battery after any fall or impact.
Check for loose or damaged parts.
If you take the battery out, replace and
secure the battery cover on the frame.
If damage is found, do not ride the bike.
Have any damaged part replaced with a
new one.
20
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Technical Information
Battery Charging Port
138689 Rev 1 (06/22)
1
2
3
4
6
5
7
8
1. Battery Cover
2. Cover Knob
3. Battery
4 Battery frame
connector
5. Ramp
6. Retention lock
7. Key
8. Key Cover
Identification
21
Technical Information
Routing - Headtube Sleeve
Routing - Headtube Sleeve
1
2
GAP
3
1. Sleeve 2. Fork steerer 3. Internal cables
Identification
The sleeve is required . It must be placed over
the fork steerer preventing direct cable contact
with it. An uncut sleeve must be sized to the
correct height depending on the heatube length.
The sleeve height should be within 1025mm of
the bottom of the upper headtube bearing as
shown by the gap above.
NOTICE
The sleeve is required. Do not remove the
sleeve.
Periodic inspection required. See
Maintenance in this manual
Correct installation:
Use degreaser and a clean cloth to make the
complete steerer tube of the fork free of oil
and grease.
Push the sleeve onto the steerer tube by
hand.
It should be hard to push it down by hand.
(If tools should be required to push the
sleeve down, make sure not to scratch the
steerer tube)
Sleeve should sit at the very bottom of the
steerer tube of the fork.
22
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Technical Information
Routing - Headtube Sleeve
138689 Rev 1 (06/22)
23mm
Cut to
62mm
for
SM, MD, LG
Uncut (85mm)
for
XL
1-1/8 Headshok
The sleeve should sit firmly on
the steerer tube. It should not
be possible to turn the sleeve
on the steerer tube.
1 1/8” fork: The sleeve needs to be
pushed down to the tapered section
of the fork to create a close contact.
Headshok: Position sleeve down to
the step of the Headshok steerer to
create close contact. Close contact
can be checked through the 4 little
holes of the sleeve.
The sleeve should sit firmly on the
steerer tube. It should not be
possible to turn the sleeve on the
steerer tube.
23
Technical Information
Routing 1  Frame
Routing 1  Frame
6
14
4
2
1
3
5
9
7
8
11 12 13
10
1. Speed sensor
2. ABS sensor rear
3. Rear brake
4. Rear derailleur
5. Dropper post
6. Rear light
7. Sleeve Headshok
8. Sleeve 1.8
9. Front brake
10. Charge port
11. ABS power
12. ABS sensor
13. Front light
14. Power
Identification
24
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Technical Information
Routing - Headtube
138689 Rev 1 (06/22)
Routing - Headtube
8910
1
4
3
27
6
5
1. Charge port
2. Human Machine Interface (HMI)
3. Rear derailleur
4. Brake light
5. Electrical cable
6. Rear brake
7. Dropper post
8. ABS power
9. ABS sensor front
10. Front light
Identification
25
Technical Information
Routing - Chainstays
Routing - Chainstays
1
6
2
8
7
a2
4
5
3
1. Dropper post
2. Rear derailleur
3. Grommet
4. Rear brake
5. Speed sensor
6. Rear light
7. Washer
8. Retaining screw
a. Entry hole
Identification
26
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Technical Information
Drive Belt Tensioner
138689 Rev 1 (06/22)
Drive Belt Tensioner
General Information
The drive belt requires periodic inspection and adjustment so that it remains within the tension
specification range as you use the bike. An inspection should include confirmation of the correct
belt tension and that the belt is absent of any cuts, tears, fraying , abrasions or missing teeth. The
roller assembly should turn freely without binding or looseness. If any damage is found, the
conditions must be corrected before the bicycle is ridden again.
The method for inspecting and setting the tension of the belt is defined by the belt manufacturer.
Adjustment
1. See gatescarbondrive.com for correct belt tension measurement setting.
2. Loosen mounting bolts (6).
3. Turn adjust screw (9) to set belt tension.
Turn clockwise to increase tension.
Turn counter-clockwise to decrease tension.
4. Tighten the counter nut (8)
5. Tighten bolts (6) to specified torque.
Replacement
Due to the level of mechanical proficiency, skills, and tools required, belt replacement or renewal
should be perfomed only by a professional bicycle mechanic.
In order to place the belt onto the wheel, the rear dropout must be removed and the belt passed
through the small gap between the right seatstay and chainstay. This gap is shown in the
illustration at “Right Dropout” on page 29.
27
Technical Information
Drive Belt Tensioner
3
2
4
5
1
8
7
6
9
8 N·m
Loctite 242 (blue)
10
12
11
13
14
1. Bracket
2. Roller assy.
3. Bolt
4. Shim
5. Nut
6. Mounting bolts (3X)
7. Barrel
8. Counter, nut
9. Tensioning screw
10. Belt
11. ORing (2X)
12. Roller wheel
13. Bearing
14. Clip
Identification
28
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Technical Information
Chain/Belt Guard
138689 Rev 1 (06/22)
Chain/Belt Guard
2
M4
Loctite 242 (blue)
2 N·m
6
9
7
1
2
2
9
4
3
5
6
M5
Loctite 242 (blue)
3 N·m
2
9
=
6
=
1. Locknut M5
2. Washer M5 (2X)
3. Washer M4
4. Washer M4 3xD
5. Guard
6. Guard spacer (2X)
7. Guard bracket
8. Screw M416 (2X)
9. Screw M516 (2X)
Identification
The guard must be securely in place at all times to prevent contact with drive belt or drive chain.
Inspect the guard condition frequently. It should not be loose or damaged (e.g., cracked, broken
dented, or missing any part).
Replace the guard with a new one if damaged.
Tighten all hardware securing the rack to the specified torque with a torque wrench.
29
Technical Information
Right Dropout
Right Dropout
3A
3B
5
1
2
14 N·m
2
Loctite 242 (blue)
4
1. Seatstay
2. Chainstay
3A. Plate (belt drive)
3B. Rear derailleur Hanger
(chain drive)
4. Bolt (3X)
5. Nut (3X)
Identification
The connection of the seatstay and chainstay should be carefully cleaned and checked for any
damage anytime the parts are disassembled.
Do not allow dirt or contamination. A film of bearing grease can be applied to mating surfaces to
inhibit corrosion and minimize creaking.
Clean the area with isopropyl alcohol and alloy to dry before applying fresh Loctite to the bolt threads.
Tighten all the hardware evenly to the specified torque with a torque wrench.
30
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Technical Information
Daytime Running Light
138689 Rev 1 (06/22)
Daytime Running Light
How it works:
It turns ON automatically in daylight
conditions when the drive system is
turned on. It is supplied power via the
drive system.
It turns OFF automatically at low-
lighting, dusk, and at night conditions or
when the drive system is powered o.
It is independent of the ON/OFF state of
any other lights on the bicycle.
Headlight - a
high-intensity light.
DAYTIME RUNNING LIGHT
Comes on only during daytime.
Intended - to be used at daytime to increase
rider visibility to other cyclists, to pedestrians,
and to motorists.
Not intended - to illuminate the road, road
hazards, or use at night. It is not a bright/
high-intensity cycling light intended to
illuminate the road or hazards in the road.
Please read your Cannondale Bicycle Owner’s
Manual for information about dierent types
of bicycle lighting.
You can be severely injured, paralyzed or
killed in an accident if you ignore these
warnings.
Photo-electric sensor.
Do not cover!
31
Technical Information
Routing - Daytime Running Light
4
1
5
3
2
7
6
M5
3 N·m
2
(Sleeve not shown)
Routing - Daytime Running Light
1. Daytime Running Light
(DTRL)
2. DTRL wire
3. Guide (2X)
4. Clip (4X)
5. Thread boss (4X)
6. Cable guide
7. Screw
Identification
32
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Technical Information
Tightening Torques
138689 Rev 1 (06/22)
M5
2 N·m
2
= Loctite #242 (Blue)
2
M8
20 N·m
2
M6
10 N·m
2
M8
14 N·m
2
M5
5 N·m
2
(water bottle cage)
2 N·m
M5
5 N·m
2
M4
2 N·m
2
Tightening Torques
The following diagrams list tightening torque and locations for the frame fasteners (bolts, screws, nuts)
on your bicycle. Setting the correct torque is very important to your safety and to the durability and
performance of your bicycle. Always use a calibrated torque wrench! Follow the manufacturer torque
instructions for all the components of your bike. Some fasteners have a pre-applied thread-locking
patch. Its eectiveness is reduced after repeated removal and installation of the bolt. Renew the
application of specified thread lock as required.
33
Technical Information
Tightening Torques
M5
5 N·m
M5
5 N·m
M4
2 N·m
M8
20 N·m
M4
2 N·m
M6
1st time: 10 N·m /
2nd time: 9.5 N·m
M5
5 N·m
M8
6 N·m
2
2
2
2
2
= Loctite #242 (Blue)
34
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Replacement Parts
Service Kits
138689 Rev 1 (06/22)
Replacement Parts
Service Kits
Item Kit # Kit Description
A K33002 Derailleur Hanger QR SS SS 088
B K33012 Derailleur Hanger QR ST SS 087
C K22002 Hardtail Neo Belt Tensioner
D K34002 Hardtail Neo Skid Plate
E K14021 Mavaro Headtube Light
F K34211 Neo Key Cover
G K32040 DT Adhesive Cable Guide Qty 3
H K76002 Hardtail Neo Motor Mount Brackets
I K76032 Hardtail Neo HT Accessory Mounting Kit
J K34012 Battery Cover DT Bottom Exit 750wh
K K32002 Hardtail Neo Frame Cable Guides
L K76012 Neo Latching Charge Port Holder
M K76022 Neo 750 DT Bottom Exit Batt Rail
N K34022 DT Bolt On Scuguard
O K34032 Hardtail Neo STD/RMX Motor Cover
P K34052 Hardtail Neo Step-Thru Motor Cover
QK11002 Hardtail Neo Chainguard
R K32012 HT Internal Cable Clips Qty2
S K34042 Hardtail Neo CS Protector
T KP312/ Open Oval Grommet x10
U K35062 HT Internal Routing Sleeve HeadShok
V K35052 HT Internal Routing Sleeve 1.8
XK13002 Hardtail Neo SM Rear Rack
K13012 Hardtail Neo MD/LG/XL Rear Rack
35
Replacement Parts
Service Kits
wb cage
X
AB
S
C
D
E
F
J
UV
R
Q
N
M
L
T
HOP
G
I
rack
K
36
CY22 Mavaro Neo, Tesoro Neo X, Trail Neo
Maintenance
Service Kits
138689 Rev 1 (06/22)
Maintenance
Any part of a poorly maintained bike can break or malfunction leading to an accident where
you can be killed, severely injured or paralyzed.
Frequent checks are necessary to identify the problems that can lead to an accident.
See “Inspect For Safety” in your Cannondale Bicycle Owners Manual.
Before and After Each Ride:
Clean and visually inspect the entire bike for cracks or damage. See “Inspect for Safety”
in your Cannondale Bicycle Owner’s Manual.
Make sure the battery is fully charged and mounted securely. Follow the drive system
charging instructions. Battery charge discharge capacity will decline with usage. Have
the older battery replaced when it fails to charge within the time indicated and/or to
provide power reliably.
Test the drive-assist system, make sure the drive system functions normally.
If your e-bike model was equipped with a lighting system (e.g., brake lights, headlights,
taillights, and/or number plate illumination), ensure each light functions properly.
Check for proper function of the front and rear brakes. Brake pad and rotor wear is
typically greater on e-bikes than on pedal-only bikes, requiring more-frequent inspection
and replacement.
Check tire pressures and the condition of the wheels. Ensure the tires are not damaged
and do not have excessive wear. Ensure no wheel parts are broken or missing and that the
wheels are firmly attached to the bike via secured skewers/axles.
Confirm the drive chain is in good condition, is clean, and is well lubricated. Chain wear is
typically greater on e-bikes than on pedal-only bikes, requiring more-frequent inspection
and replacement. Ensure the gears operate normally throughout the entire range.
Inspect the condition of the electrical cables, ensuring no kinks or abrasive wear. Check
that cables near the dropouts are assembled properly to avoid contact with the brake
rotors.
PROFESSIONAL BICYCLE MECHANIC HOW OFTEN
Inspect and service the drive system and related components as
defined by the drive manufacturer.
Minimum, annual.
Inspect routing and sleeve condition . See “Routing - Heatube
Sleeve.
Every 6 months
37
Maintenance
Cleaning Your Bike
Record
When cleaning your bike:
USE ONLY A MILD SOAP AND WATER SOLUTION. Clean water and a common dish
washing liquid will work best.
COVER SENSITIVE AREAS WITH A CLEAN PLASTIC BAG. Secured temporarily with a
rubber band or masking tape, a bag can prevent water damage to various bike components
(bearings, electrical controls, connections and sensors, seals, fork / shock adjustment features).
SPRAY OFF BEFORE WIPING. To preserve the appearance of paint, finish, and decals, use a
low pressure water hose to first spray o heavy soils and dirt.
CLOSE ALL COVERS.
NOTICE
DO NOT power wash or spray water under high pressure to clean. Power washing will
force contaminants into parts where they will promote corrosion, immediately damage, or
result in accelerated wear.
DO NOT use compressed air to dry.
DO NOT use abrasive or harsh chemical cleaner/solvents which can damage the finish or
attack and destroy both the outside and internal parts.
When rinsing, avoid directing the spray directly at shock/fork adjusters or bearings.
Do not clean the bicycle while connected to the charger. Move the bicycle to an area
away from sources of electrical energy or electric appliances.
Keep water away from the electrical components.
Make sure the bike is secured upright and cannot fall over accidentally while you are
cleaning it. Don’t rely on the kickstand. Use a bicycle wheel-stand or work-stand to hold
the bike upright while you are cleaning it.
Cleaning Your Bike
www.cannondale.com
© 2022 Cycling Sports Group
CY22 HT NEO G4750 ECO
138689 Rev. 1
CANNONDALE USA
Cycling Sports Group, Inc.
1 Cannondale Way,
Wilton CT, 06897, USA
1800726-BIKE (2453)
www.cannondale.com
CSG EUROPE
Cycling Sports Group Europe B.V.
Geeresteinselaan 57
3931JB Woudenberg
The Netherlands
service@cyclingsportsgroup.com
CANNONDALE UK
Cycling Sports Group
Vantage Way, The Fulcrum,
Poole, Dorset, BH12 4NU
+44 (0)1202732288
sales@cyclingsportsgroup.co.uk
6

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