Investigating malfunctions
What might be the cause of…
Defects you can remedy yourself
Plug not in socket.
Not switched on.
Power failure.
Fuse blown.
Door open.
See cause 1.
Tap turned off.
Programme selector not correctly
positioned.
Fill hoses are kinked
Kink in discharge hose.
Foreign bodies in filter
House drain is blocked
Leaking gasket between tap and water
inlet hose.
House drain is blocked
Soap drawer blocked with soap residues
Water has not yet drained away.
"No spin" selected (certain models only).
Washing machine not completely level.
Transit brackets not removed yet.
Load not distributed evenly.
Two minutes have not elapsed since the
programme finished.
MALFUNCTION CAUSE REMEDY
1. Does not work on any
programme
2. Does not fill with water
3. Water does not drain
away
4. Water on floor around
the washing machine
5. Does not spin
6. Machine vibrates a lot
during spin
7. Door will not open
Plug it in.
Switch on.
Check.
Check.
Close door.
Check.
Turn on tap.
Position programme selector
correctly.
Straighten fill hoses
Straighten discharge hose.
Examine filter (see pages 22-23)
Clean drain
Replace gasket and tighten hose and
tap well.
Clean drain
Clean soap drawer
Wait a few minutes for machine to empty.
Reset button or turn "no spin" knob.
Adjust the special adjustable feet.
Remove transit brackets.
Rearrange the laundry evenly.
Wait two minutes.
The machine makes a
different noise when
spinning! This is because it
has a brush motor for better
performance.
Only a small level of water can be
seen in the drum! This is because
new machines do not use much
water, yet achieve the same
standard of washing and rinsing.
24
Note:
The use of environmentally-friendly, phosphate-free detergents can have the following effects:
- waste water from rinsing may be cloudier because of the presence of zeolites held in
suspension, without the rinse performance being adversely affected;
- presence of white powder (zeolites) on laundry after washing, which is not absorbed by
the fabric and does not alter the colour of the fabric.
- The presence of foam in the final rinsing water is not necessarily an indication of poor
rinsing.
- Anionic surfactants used in washing detergent formulae often prove to be difficult to
remove from the laundry itself and, even in small quantities, can still cause considerable
foam production.
- Carrying out more rinse cycles does not serve any purpose in such cases.
CUSTOMER SERVICE AND GUARANTEE
Your new appliance is fully guaranteed by the manufacturer for 12 months against
electrical/mechanical breakdown excluding:
A. Any faults which occur due to bad installation or misuse of the machine.
B. Any faults which occur due to repair of, or interference with, the machine by any person
not authorised by the manufacturer to carry out service.
C. Any faults which arise from parts fitted to the machine which are not the manufacturers
original parts.
D. Any faults arising from non-domestic use or unusual or abnormal use of the machine.
E. Any faults arising from operation at an incorrect voltage.
F. Any faults arising from incorrect operation of the machine.
The guarantee applies to Gt. Britain and Northern Ireland only, and is an addition to your
statutory rights.
After Sales Service
If, having investigated the possible malfunctions on the chart on the previous page, you
believe the appliance is not working correctly, please call our After Sales Service dept. on
telephone number:
25
Gias Service - Tel: 08705 400 600
Support Service (Eire 018301 666)
