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Canadian Spa Company Okanagan Handleiding

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OKANAGAN/SASKATOON/GANDER/MUSKOKA SPAS
Patio Spas
Owners Manual GS Series
canadianspacompany.com
For Service Support please contact us anytime:
support.canadianspacompany.com
Okanagan Saskatoon
Gander Muskoka
OKANAGAN/SASKATOON/GANDER/MUSKOKA SPAS
SAFETY INFORMATION - Europe (50Hz)
IMPORTANT SAFETY INSTRUCTIONS
When installing and using this electrical equipment be sure to follow these basic safety
precautions:
1. WARNING: To reduce the risk of injury, do not permit children to use this product
unless they are closely supervised at all times.
2. DANGER: Risk of accidental drowning. Extreme caution must be exercised to
prevent unauthorised access by children. To avoid accidents, ensure that children
cannot use this spa unless they are supervised at all times.
3. DANGER: Risk of injury. The suction ttings in this spa are sized to match
specic water ow created by the pump. Should the need arise to replace
the suction tting or the pump, ensure that the ow rates are compatible.
Never operate the spa if suction ttings are broken or missing. Never
replace a suction tting with one rated less than the ow rate marked on
the original suction tting.
4. DANGER: Risk of Electrical Shock. Install at least 5 feet (1.5m) from all metal
surfaces. As an alternative, spa may be installed within 5 feet (1.5m) of
metal surfaces if each metal surface is permanently connected (bonded) by a
minimum ground wire.
5. DANGER: Risk of Electrical Shock. Do not permit any electrical appliance such
as a light, telephone, radio, television, etc. within 5 feet (1.5m) of a spa unless
such appliances are installed and built-in by the manufacturer.
6. ELECTRICAL SUPPLY: The electrical supply for this product must include a
suitably rated switch or circuit breaker to open all ungrounded supply conductors
to comply with the national electrical standards. This disconnect must be readily
accessible and visible to the spa occupant but installed at least 5 feet
(1.5m), from the spa water.
7. WARNING: To reduce the risk of injury:
a) The water in the spa should never exceed 40°C (104°F). Water temperature
between 38°C (100°F) and 40°C (104°) is considered safe for a healthy adult.
Lower water temperatures are recommended for young children and when
the spa use exceeds 10 minutes.
b) Since excessive water temperatures have a high potential for causing foetal
damage during early months of pregnancy, pregnant women should limit spa
water temperatures to 38°C (100°F)
c) Before entering a spa, the user should measure the water temperature with an
accurate thermometer since the tolerance of water temperature regulating
devices varies.
d) The use of alcohol, drugs, or medication before or during spa use may lead to
unconsciousness with the possibility of drowning.
e) Obese persons and persons with a history of heart disease, low or high blood
pressure, circulatory system problems, or diabetes should consult a physician
before using a spa.
f) Persons using medication should consult a physician before using a spa since
some medication may induce drowsiness while other medication may affect heart
rate, blood pressure, and circulation.
8. AUDIO/VIDEO EQUIPMENT WARNINGS (Optional equipment based on model)
CAUTION: Risk of Electrical Shock. Do not leave compartment door open.
9. CAUTION: Risk of Electrical Shock. Replace components only with identical
components.
10. WARNING: Prevent Electrocution. Do not connect any auxiliary components (for
example cable, additional speakers, headphones, additional audio/video
components, etc.) to system.
11. CAUTION: Risk of Electrical Shock. Do not service this product yourself as opening
or removing audio covers may expose you to dangerous voltage or other risk of
injury. Refer all servicing to qualied service personnel.
12. CAUTION: Risk of Electrical Shock. When the power supply connections or power
supply cord(s) are damaged; if water is entering the audio / video compartment
or any electrical equipment compartment area; if the protective shields or barriers
are showing signs of deterioration; or if there are signs of other potential damage
to the unit, turn off the unit and refer the servicing to a qualied service personnel.
13. This unit should be subject to periodic routine maintenance (for example, once
every 3 months) to make sure that the unit is operating properly.
14. CAUTION: Do not operate audio video controls while inside the spa
15. Installation of the spa for other than a residential dwelling will result in voiding
the manufacturer’s warranty.
16. Do not bring any object into the spa that could damage the spa shell.
17. Never insert any object into any opening.
18. WARNING: Do not sit on the spa cover or place objects on it.
19. Remove any water or debris that may collect on the spa cover.
20. WARNING: Do not use the spa immediately after strenuous exercise.
21. If you feel pain or dizziness at any time while using the spa, discontinue use and
contact a physician.
22. WARNING: To reduce risk of injury it is especially important that persons with
pre-existing health conditions or problems such as obesity, heart disease, high
or low blood pressure, circulatory problems, pregnancy or diabetes to consult
their doctor before using the spa.
23. WARNING: Observe reasonable time limits when using the spa. Long exposures
at high temperatures can cause high body temperatures. Symptoms may include
dizziness, nausea, fainting, drowsiness, and reduced awareness. These effects
could possibly result in drowning.
24. WARNING: The spa jets produce a stream of water with relatively high pressure.
Prolonged exposure of localized area of the body may cause bruises to the skin.
25. IMPORTANT: The include warning sign must be posted where all users of the spa
can see and read it.
26. WARNING: To avoid risk of drowning. The Spa cover should be in place and
properly latched when spa is not in use.
27. IMPORTANT: Read and understand the warnings on the spa cover.
28. Proper water chemistry is necessary to maintain the water and prevent possible
damage to spa components.
WARNING
REDUCE THE RISK OF ELECTROCUTION
1. Never place an electric appliance within 5 feet (1.5m) of spa.
REDUCE THE RISK OF CHILDREN DROWNING
1. Supervise children at all times.
2. Attach and lock down spa cover after each use.
REDUCE THE RISK OF OVERHEATING
1. Check with a doctor before use if pregnant, diabetic, in poor health, or under medical care.
2. Exit immediately if uncomfortable, dizzy, or sleepy. Spa heat can cause hyperthermia and unconsciousness.
3. Spa heat in conjunction with alcohol, drugs, or medication can cause unconsciousness.
WHEN PREGNANT; soaking in hot water for long periods can harm your fetus. Measure water temperature before entering
1. Do not enter spa if water is hotter than 100ºF (38oC).
2. Do not stay in spa for longer than 10 minutes.
(2)
OKANAGAN/SASKATOON/GANDER/MUSKOKA SPAS
Delivering your Canadian Spa
Choose your location
The hot tub location is very important to optimise your bathing
experience and provide a relaxing environment for you and
your family. Therefore, the following points should be
considered:
• The view from the house to the spa, and the view from the
Spa in the garden.
• Direction of neighbours, doors, fences or trees.
• Ensure quick and easy access from your house to the spa.
• Direction of drainage. Water should always drain away from
the spa. Do not locate your spa in a low run-off area – rain
water could ood the area and cause pump and equipment
damage.
• If you are installing the spa within a deck, the entire spa
base must be sitting directly on the prepared base. The lip
of the shell must not support any weight.
• The minimum clearance for entry to the spa’s access panel
for servicing is 0.75m.
• The spa should not be located near or under overhead
wires and must be kept clear of all electrical appliances
• A sheltered environment can result in lower operating and
maintenance costs.
Planning Permission
Under normal circumstances planning permission is not
required, but we recommend consulting your local planning
ofce prior to purchase.
Local Regulations
There may be certain restrictions and/or requirements that
are particular to your locality. If in doubt, check with your local
council.
Installation and Ground surface requirements
• Ground preparation is not included in the sale of any spa or
gazebo. The location where you are planning to put your
spa and/or gazebo must be completely prepared.
• The site must be smooth, at and level, to ensure complete
contact with the bottom of your spa.
• Hot Tubs and Swim-Spas are extremely heavy; therefore, a
solid support is essential.
A 10-15cm thick reinforced concrete slab is ideal, in most
cases your spa can be placed on a properly tted existing
patio. Your spa can be mounted on a deck, but it must be of
solid construction capable of holding the weight of your spa
and water. Either way, it is recommended you install your spa
at ground level to allow easy internal access.
• The base needs to be at least the same size as the footprint
of your spa (for hot tub model sizes see back page of this
Guide)
• You must allow 0.75 metre clearance for access to the
spa’s access panel for servicing.
• You will need to get a qualied electrician to undertake this
work
• Plug and play models plug directly into a 13Amp socket.
Pre-Delivery Information
Before delivery check your spa
height and width and add 5cm
clearance on each side to ensure
access.
X
Check that the hot tub can
clear a 90° turn
Ensure you have prepared
a level concrete base or a
properly tted existing patio or
decking with access to a drain.
(3)
OKANAGAN/SASKATOON/GANDER/MUSKOKA SPAS
Plug & Play Hot Tub
Before delivery of Acrylic Plug & Play Spa
Please check our General Information section for pre-delivery
requirements. These hot tubs plug into a normal wall 13 Amp
socket – preferably weather proof - to offer a no hassle
solution to install them easily and without the need of an
electrician. Be sure that the spa is the ONLY load on the circuit
when plugged in.
The design allows for easy drainage. You may wish to purchase
a suitable submersible pump to speed up this process.
Water: The best means of lling your spa is with a garden
hosepipe (use cold water not hot water). Please ensure that
you have one readily available. If you are aware that your water
pressure is poor, we should be advised prior to delivery. The
design of our spas allows for easy drainage, again, using the
hosepipe which conveniently ts onto the drain valve situated
at the base of your spa. Ideally, you should empty the water to
a nearby drain. You may wish to purchase a suitable
submersible pump to speed up this process.
Delivery Options
Delivery to outside the kerbside of house, customer to be
present to sign for the delivery. Customer responsible to
position the spa after it is removed from truck.
Kerbside
Drop Off
Our couriers will
arrange with you
for a convenient
time to drop off
your spa
OPTION 2
Buyer collects hot tub using own transport from one of our
warehouses. Please arrange 48 hours prior to collection,
Monday - Friday 10 am - 4pm.
OPTION 1
Delivery from warehouse and delivered to customer and moved
into hot tub location. Customer to provide access for position
see our guide for measurements required for each spa.
OPTION 2
Delivery from warehouse to customer, moved into hot tub
location then fully installed (including all accessories) and
commissioned (No Electrics). Followed by a maintenance
tutorial. Customer to provide access for position. See our
measurement guidelines for each spa. Optional crane service
is available, please contact us for more information.
Cancellation Policy
We require a 48-hour cancellation notice prior to your
scheduled delivery. If we are notied later, then a reasonable
cancellation charge will be applied.
Service and Warranty Procedures
Please read through your warranty carefully, as some items are
deemed user serviceable and considered general maintenance
items by the manufacturer.
If you encounter any problems with your spa please contact
our service desk on service@canadianspacompany.com
Our goal is to resolve any
potential issue(s) as quickly as
possible so that you can
continue to enjoy your new spa.
A complete copy of our
Manufacturer Warranty and
Owner’s Manual can be found on
www.canadianspacompany.com
Pre-Delivery Information
Crane Service is available
(Optional)
Backyard Delivery with Dolly
(Optional)
Back Garden Placement &
Demo Service
(4)
OKANAGAN/SASKATOON/GANDER/MUSKOKA SPAS
Filling up your Spa
IMPORTANT: Before lling the spa, it is important to read and
understand the water chemistry section of this manual. Do not
proceed until the water chemistry section is understood and the
source water is tested.
Verify that the spa is in the desired nal location. Refer to the
‘Choose a location’ section - once lled, the spa cannot be
moved without draining.
Follow these lling instructions to avoid damage to the spa
pumps:
1. Leave power to the spa off until spa is completely lled.
2. Never leave an unlled spa exposed to direct sunlight with
out the Spa Cover installed. Resulting damage such as
bubbles and wrinkles in the spa shell and fading of the jet
faces is not covered by the manufacturer’s warranty.
3. Never operate spa pump without water because this could
result in permanent pump and/or heater damage which is
not covered by the manufacturer’s warranty.
4. Remove all warning labels from spa shell.
5. Remove the lter lid, basket and lter cartridge.
6. Inspect all Jets (shipping may cause jets to become loose
or detached). Check to see that the black Drain Valve
(located to the left or right of the front access panel) is closed
IMPORTANT: Follow the next steps closely to prevent damage
to the Spa Pump.
Filter Type: Glacier Microban Filter SKU: KA-10082
7. Insert garden hose or other clean water source directly into
lter housing. Push hose pipe into lter housing until it
stops. Fill up to middle of the skimmer. Secure hose
placement and turn on water. Filling the spa through the
lter housing prevents an air lock from occurring in the spa
pumps, which is an air pocket preventing the ow of
water through the pump. Permanent damage caused by
running the pump with an air lock (or without water) is not
covered by the manufacturer’s warranty.
8. Check for leaks! Although spas are fully checked at the
factory, shipping and delivery might cause a leak.
9. Before power is applied familiarise yourself with the spa
control operations.
10. Turn water off and remove hose.
11. Reinstall lter cartridge, basket and lter lid.
12. Add start-up Chemicals after power is turned on.
Draining your Spa/Using the drain valve
1. Start by shutting off the electrical breaker connected to
your spa
2. Locate the drain valve at the side of the spa. This valve has
a straightforward locking mechanism that stops the water
from owing out while you attach a garden hose to the cap.
First using the tab of the cap pull and twist till pipe comes
out
Now with the pipe out turn clockwise till the pipe further
extends out
3. With the valve fully extended, unscrew the cap from the
middle of the valve.
4. Screw in the male end of the garden hose to the valve and
run the hose to your drain location.
5. Once the water has stopped owing out of the drain valve,
use the wet/dry vacuum to suck out any remaining water
from each jet head
6. Twist valve and push in to CLOSE.
Accessing your spa controls
(5)
OKANAGAN/SASKATOON/GANDER/MUSKOKA SPAS
(6)
Chlorine Granules - Disinfection
To protect your health, ensure that your spa water is disinfected thoroughly on
a regular basis. This is particularly important in spas, as the high water tem-
peratures provide an ideal breeding ground for bacteria. To prevent water care
problems, there must always be sufcient levels of disinfectant in the water.
The use of Chlorine granules is the traditional method of disinfecting spas.
Chlorine granules dissolve quickly, without residues, and do not bleach the
surfaces. The granules are pH-neutral, i.e. the pH value of the water does not
change with the dosing of the granules.
Check the pH value using the 3 function test strips at least once a week, and, if
necessary, adjust it to 7.2 – 7.6. Add 10 g/m³ of Chlorine granules after each
bathing session. Let the circulation pump run for 10 minutes, and then check
afterwards using 3 function test strips that the ideal value of 1.0 – 1.5 ppm (mg/L).
is reached. If necessary, continue to dose. The granules are dosed directly into hot
tub water.
pH Up and pH Down
The pH value is the basis for reliable disinfection. The care products only work
perfectly when the levels are correct, meaning the water is not harmful to skin,
hair or eyes. The ideal pH value is between 7.2 and 7.6.
The pH value is inuenced by various factors. For example it increases when fresh
water is added. Increasing the water temperature or using the jets changes the pH
value. Therefore, check the value at least once a week and, if necessary, increase
the levels using pH Up or decrease with pH Down. The granules are dosed directly
into the spa water.
FREE
Water
Test App
Chemical Guide
OKANAGAN/SASKATOON/GANDER/MUSKOKA SPAS
Foam Free
If your spa water has a tendency to foam,
then we recommend you add Foam Free. The
product is added directly to the spa water. If
the water continues to foam, even after the
product has been added, replace the water.
Test strips
Canadian Spa 3 Way Test strips to check
the levels of Chlorine, PH and Total Alkalini-
ty. Simple and easy to use. Ensure your spa
is always safe to use. Pack of 50 strips.
Dip a test strip into the water and compare
to the colour chart to take readings for: -
Chlorine, pH, Total Alkalinity.
TIP: Chlorine and pH should be checked
EVERY TIME the spa is used to ensure that
the water is safe to use! Go to App, put in
your test results and it will tell you what to
add and how much.
TROUBLESHOOTING GUIDE
PROBLEM
CLOUDY WATER
COLOURED WATER
FOAMING
SCALE DEPOSITS
ODOUR
EYE/SKIN IRRITATION
NO CHLORINE/
BROMINE READING
POSSIBLE CAUSE
A) organic contaminants build-up
B) suspended particles
C) pH high
D) total alkalinity too high
E) poor ltration
F) high dissolved solids
debris in water
high concentration of oils and organic
contaminants being agitated by jet
high calcium level, high pH, high alkalinity
high level of organic contaminants combined chlorine.
Chlorine level too high
A) pH too low
B) combined chlorine due to high concentration
of organic contaminants
A) high concentration of organic contaminants
using up sanitizers
B) test trips may be ineffective
SOLUTION
A) shock treatment with Granular Chlorine
B) add Granular Chlorine, use SPA-BALL
C) add pH DOWN until pH level reads 7.2–7.6
D) add pH DOWN, adjust total alkalinity to 80–150 p.p.m.
E) dirty lter, replace lter
F) empty spa and rell
use Chlorine Granules.
squirt FOAM-FREE on foam. Use the SPA-BALL
drain partially, add Granular Chlorine, correct pH level to
7.2–7.6 and alkalinity to 80–150 p.p.m.
shock with Granular Chlorine
A) add pH up until level is 7.2–7.6
B) shock with Granular Chlorine, add disinfectant
A) add Granular Chlorine
B) replace at least once a year, keep cool and out
of sunlight
Canadian Spa Company Spa Ball KA-10003
Helps to keep your spa
clean and
achieve
crystal
clear
water!
Scale Control
The overall hardness is a measure of the
amount of calcium and magnesium in
the water. Scale Control prevents calcium
precipitations forming on the walls and in the
pipes of your spa. You can nd out the overall
hardness level of your water by contacting
your local water supplier. With a level over
200 ppm (mg/L)., heating the water can cause
limescale deposits on the walls, creating
rough surfaces. To prevent limescale deposits,
always use Scale Control after relling.
(7)
OKANAGAN/SASKATOON/GANDER/MUSKOKA SPAS
MVP260 Control Reference Card
Initial Start-up
When your spa is rst actuated, it will go into Priming mode, indicated by “ .” Please see the M-7 Installation Instruction Manual
for complete instructions on Power-up and Pump Priming. The Priming mode will last for less than 5 minutes (warm to skip
Priming Mode) and then the spa will begin to heat up and maintain the water temperature in the Standard mode.
Temp/Set (80°F - 104°F / 26°C - 40°C)
The start-up temperature is set at 100F°/37°C. The last
measured temperature is constantly displayed on the LCD.
Note that the last measured spa temperature displayed is
current only when the pump has been running for at least
2 minutes.
To display the set temperature, press the warm pad once.
To change the set temperature, press the pad a second time
before the LCD stops ashing. Each press of the “warm or cool
button pad will to either raise or lower the set temperature.
After three seconds, the LCD will stop ashing and display the
current spa temperature.
Jets
Touch the “Jets” button once to activate the low speed of the
pump and again for the high speed. Press the “Jets” button
again to turn off the pump. If left running, the low speed of
the pump will automatically turn off after 4 hours, and the high
speed will automatically turn off after 15 minutes. The low
speed of the pump runs when the blower is on. It may also
activate for at least 2 minutes every 30 minutes to detect the
spa temperature and then to heat to the set temperature if
needed, depending upon mode. When the low speed turns on
automatically, it cannot be deactivated from the panel;
however, the high speed may be started.
Light
Press the “Light” button to turn the light on and off. If left on,
the light automatically turns off after 4 hours.
Mode
Mode is changed by pressing the “warm” button, then pressing
the “Light” button.
Standard Mode is programmed to maintain the desired
temperature. Note that the last measured spa temperature
displayed is current only when the pump has been running for
at least 2 minutes. “ST ” will be displayed momentarily when
you switch into Standard Mode.
Economy Mode heats the spa to the set temperature only
during lter cycles. “EC” will display solid when temperature is
not current, and will alternate with temperature when
temperature is current.
Sleep Mode heats the spa to within 20°F/10°C of the set
temperature only during lter cycles. “SL ” will display solid
when temperature is not current, and will alternate with
temperature when temperature is current.
Preset Filter Cycles
The rst lter cycle begins 6 minutes after the spa is
energized. The second lter cycle begins 12 hours later. Filter
duration is programmable for 2, 4, 6, 8 hours or for continuous
ltration (indicated by “ ”). The default lter time is 2 hours.
To program, press “warm button then “Jets.” Press “warm to
adjust. Press “Jets” to exit programming.
Freeze Protection
If the temperature sensors detect a drop to below 44°F/6.7°C
within the heater, the pump and blower will automatically
activate to provide freeze protection. The equipment stays on
until 4 minutes after the sensors detect that the spa
temperature has risen to 45°F/7.2°C or higher. In colder
climates, an optional additional freeze sensor may be added
to protect against freeze conditions that may not be sensed
by the standard sensors. Aux freeze sensor protection acts
similarly except with the temperature thresholds determined by
the switch and without a 4-minute delay in turnoff. See your
dealer for details.
(8)
OKANAGAN/SASKATOON/GANDER/MUSKOKA SPAS
Meaning:
No message on display.
Power has been cut off to the spa.
Temperature unknown.
“Overheat” - The spa has shut down. One of the
sensors has detected 118°F/48°C at the heater.
“Overheat” - The spa has shut down. One of
the sensors has detected that the spa water is
110°F/43°C.
“Ice” - Potential freeze condition detected.
Spa is shut down. The sensor that is plugged
into the Sensor “A” jack is not working.
Spa is shut down. The sensor that is plugged
into the Sensor “B” jack is not working.
Sensors are out of balance. If alternating with
spa temperature, it may just be a temporary
condition. If ashing by itself, spa is shut down.
A signicant difference between temperature
sensors has been detected. This could indicate a
ow problem.
Persistent low ow problems. (Displays on the
fth occurrence of “HL” message within 24
hours.) Heater is shut down, but other spa
functions continue to run normally.
Possible inadequate water, poor ow, or air
bubbles in detected in the heater. Spa is shut
down for 15 minutes.
Inadequate water detected in heater. (Displays
on third occurrence of “dr” message.) Spa is
shut down.
Action Required:
The control panel will be disabled until power returns. Spa
settings will be preserved until next power up.
After the pump has been running for 2 minutes, the
temperature will be displayed.
DO NOT ENTER THE WATER. Remove the spa cover and allow
water to cool. Once the heater has cooled, reset by pushing
any button. If spa does not reset, shut off the power to the spa
and call your dealer or service organization.
DO NOT ENTER THE WATER. Remove the spa cover and allow
water to cool. At 107°F/42°C, the spa should automatically
reset. If spa does not reset, shut off the power to the spa and
call your dealer or service organization.
No action required. The pump and blower will automatically
activate regardless of spa status.
If the problem persists, contact your dealer or service
organisation. (May appear temporarily in an overheat situation
and disappear when the heater cools.)
If the problem persists, contact your dealer or service
organization. (May appear temporarily in an overheat situation
and disappear when the heater cools.)
If the problem persists, contact your dealer or service
organisation.
Check water level in spa. Rell if necessary. If the water level
is okay, make sure the pumps have been primed. If problem
persists, contact your dealer or service organization.
Follow action required for “HL ” message. Heating capability of
the spa will not reset automatically; you may press any button
to reset.
Check water level in spa. Rell if necessary. If water level is
okay, make sure the pumps have been primed. Press any
button to reset, or this message will automatically reset within
15 minutes. If problem persists, contact your dealer or service
organisation.
Follow action required for “dr ” message. Spa will not
automatically reset. Press any button to reset.
Message
--
HH
OH
IC
SA
Sb
Sn
HL
LF
dr
dy
(9)
Diagnostic Messages
OKANAGAN/SASKATOON/GANDER/MUSKOKA SPAS
(10)
MVP260 Topside
MVP260 Topside
OKANAGAN/SASKATOON/GANDER/MUSKOKA SPAS
Balboa
2 KW
M7 Heater
with amp plug
Any time you change a DIP Switch, other than A1, you must
reset Persistent Memory for your new DIP Switch Settings
changes to take effect. If you do not reset Persistent Memory,
your system may function improperly.
To reset Persistent Memory:
• Power down by disconnecting power source from spa.
• Put a jumper across J43, covering both pins.
• Power up by connecting power source to spa.
• Wait until “Pr ” is displayed on your panel.
• Power down again.
• Remove jumper from J43 (May also move to cover 1 pin
only)
• Power up again.
About Persistent Memory and Time of Day Retention:
This system uses memory that doesn’t require a battery to
store a variety of settings. What we refer to as Persistent
Memory stores the lter settings, the set temperature, and the
heat mode.
Persistent Memory is not used for Time of Day. Only models
with a Serial Deluxe panel installed (VS5xxDZ and GS5xxDZ)
can display the time. However, during power loss to the spa,
the system will lose the correct time, and reset to 12:00 PM
when power is restored.
Power Up Display Sequence
Upon power up, you should see the following on the display:
• Three numbers in a row, which are the SSID (the System
Software ID). The third display of these numbers is the
Software Version, which should match the version of
your system. For example, if these three numbers are
100 67 38 , that is a VS511SZ at version 38.
• Displayed next is: “24 ” (indicating the system is congured
for a heater between 3 and 6 kW) or “12 ” (indicating the
system is congured for a heater effectively* between 1
and 3 kW).
“24 ” should appear for all VS models running at 240VAC.
“12 ” should appear for all VS models running at 120VAC, as
well as all GS models. (*A heater which is rated at 4 kW at
240VAC will function as a 1 kW heater at 120VAC.)
• “Pr ” will appear to signal the start of Priming Mode.
At this point, the power up sequence is complete. Refer to
the Reference Card for the VS or GS System model of
your spa for information about how the spa operates from
this point on, including how to adjust the Time of Day if using
a Serial Deluxe style panel.
(11)
OKANAGAN/SASKATOON/GANDER/MUSKOKA SPAS
canadianspacompany.com
KM-10105
June 2020
Canadian Spa Company meets ISO 9001 Standards. When you purchase a hot tub from Canadian Spa
Company the ISO 9001 certication assures world class excellence in manufacturing and customer service.
Limited Warranty
LIMITED WARRANTY
Canadian Spa Co. Manufacturing extends the following warranties to the original
purchasers of its portable spas:
Structural Warranty: Canadian Spa Co. warrants structure of the spa shell against
water loss due to structural failure for the period of 1 years from the date of
purchase by the original owner. If in Canadian Spa Co. opinion, structure proves
to be defective Canadian Spa Co. will repair or, at its option, replace the defective
structure without charge to the customer
Surface Warranty: Canadian Spa Co. warrants the acrylic nish against defects in
material and workmanship and specically against blistering, cracking or
delamination for the period of one (1) year from the original purchase date to
the original purchaser. If, in Canadian Spa Co. opinion, the surface proves to be
defective during this period, Canadian Spa Co. will repair or, at its option, replace
the defective spa shell without charge to the customer.
Plumbing Warranty: Canadian Spa Co. warrants the plumbing of the spa will
remain free from leaks for the period of one (1) year from the date of purchase to
the original purchaser.
Equipment Warranty: Canadian Spa Co. warrants the equipment pack (pump,
blowers, heater, and control system) against malfunction and defects in the
materials and workmanship for one (1) year from the date of purchase to the
original purchaser.
Skirting Warranty: Canadian Spa Co. warrants the wood skirting surrounding the
spa to be free from defects in materials and workmanship at the time of purchase.
Because wood is a natural product and subject to weathering, any fading, crazing,
cracking or warping of the wood nish is not covered.
Extent of Warranty: This Limited Warranty applies to portable spas manufactured
after January 1st 2020 and sold by authorised Canadian Spa Co. dealers to
residential retail customers. This Limited Warranty is given only to the rst retail
purchaser and terminates upon transfer of ownership. No warranty is provided
on light bulbs, light lens covers, lters or any dealer installed accessories. Cost
of installation, removal and/or shipping of the spa is not covered by this Limited
Warranty. In the event Canadian Spa Co. deems necessary the removal of the spa
to a place of repair or that the spa must be replaced, any and all costs of the spa
removal and replacement; landscaping, decking, fencing and/or structure removal,
alteration and/or replacement; or other costs of providing access to the spa will be
for the purchaser. This Warranty applies only to spas in single family, residential
installations. This Limited Warranty becomes void if the spa is placed in commercial
application.
Guarantee of the insulating cover: Canadian Spa Co. guarantees that the cover
the purchase is free from defects in materials and workmanship. Where the cover is
exposed to strong external inuences such as extreme weather conditions, regular
maintenance or protection is essential . Canadian Spa Co. warrants the cover for the
period of one (1) year. Defects caused by misuse or insufcient care are not covered
by the warranty.
TERMS, CONDITIONS AND LIMITATIONS
Any defect or damage caused by installation, alteration or repair by anyone who is not
an employee of Canadian Spa Co. or authorised service technician is not covered by
the Warranty. This Warranty becomes void if the spa has been subjected to misuse,
abuse, alteration or attempted alteration, repairs or attempted repairs by anyone
other than an authorised Canadian Spa Co. service technician, improper installation,
improper water chemistry, improper maintenance, acts of god, or damage caused
beyond the control of Canadian Spa Co. Misuse and abuse shall include any operation
of the spas other than as directed in the Canadian Spa Co. Manual.
Examples of misuse and abuse include, without limitation:
• Damage of the spa surface caused by leaving the spa uncovered while the spa is
empty of water or due to covering the spa with plastic lm of any kind.
• Damage to the spa surface caused by contact with cleaners or solvents.
• Damage caused by the operation of the spas at water temperatures outside of
the range of 2 – 40 degrees Celsius.
• Damage caused by unapproved sanitizer such as calcium
hypochlorite, tri-chlor type chlorine or any sanitising chemical that may remain
undissolved on the spa surface.
• Damage caused by failure to provide even sufcient support for the spa.
Warranty Performance:
In the event of a defect covered under the terms of this Limited Warranty, notify
your authorised Canadian Spa Co dealer. A Canadian Spa Co. authorised service
technician will repair the spa subject to the Terms and Conditions of this Limited
Warranty. Use all reasonable means to protect the spa from further damage.
Reasonable travel charges may be assessed by Canadian Spa Co. or its authorised
service technician if the spa is located outside the nearest authorised service
technician’s service area. This warranty covers parts ONLY and does not include
travel or on-site service charges unless a Service Contract has been purchased
from Canadian Spa Co. Ltd.
Disclaimers:
Canadian Spa Co. or any of its authorised service technicians shall not be held lia-
ble for injury, inconvenience, loss of use, chemical or water damage, transportation
costs, continent liabilities or any other incidental or consequential costs, expenses
or damage as result of any deciency or alleged deciency of the spa. In no event
shall Canadian Spa Co. be liable, for any reason or cause, in excess of the amount
paid for the product. No other warranties, expressed or implied, are valid. No agent,
dealer, distributor, Service Company or other party is authorised to change, modify
or extend the terms of this Limited Warranty in any manner whatsoever.
For Service Support please contact us anytime:
support.canadianspacompany.com
European Head Ofce:
Canadian Spa Company
Canada House
Salbrook Road
Salfords, Redhill
Surrey, RH1 5GL
T: +44 1293 824094
www.canadianspacompany.co.uk
France Ofce:
Canadian Spa Company sarl
280 rue James Watt
Parc Tecnosud
66100 Perpignan, France
T: +33 9970 4448004
E: support@canadianspacompany.com
www.canadianspacompany.com
German Ofce:
Canadian Spa Company GmBh
Hohenstaufenring 43 – 45
50674 Köln, Germany
TEL: + 49 22038064038
www.canadianspacompany.de
… 8 …

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