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Basic User’s Guide
MFC-J650DW
MFC-J870DW
Version 0
UK/IRE/GEN
If you need to contact Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J650DW and MFC-J870DW
(Circle your model number)
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2013 Brother Industries, Ltd. All rights reserved.
i
User's Guides and where do I find them?
1
MFC-J870DW only
2
This may differ depending on your country.
3
Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy, Scan, PhotoCapture
Center™ and Disc Print
1
operations and how to
replace consumables. See troubleshooting tips.
Printed / In the box
2
Advanced User’s Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.
PDF file / CD-ROM
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing, PC-Fax, Disc Print
1
and other operations
that can be performed by connecting your Brother
machine to a computer. You can also find useful
information about using the Brother ControlCenter
utility, using your machine in a network environment,
and frequently used terms.
HTML file / CD-ROM
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center
3
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center
3
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center
3
Wi-Fi Direct™ Guide
1
This Guide provides details on how to configure and
use your Brother machine for wireless printing
directly from a mobile device supporting the Wi-Fi
Direct™ standard.
PDF file / Brother
Solutions Center
3
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
PDF file / Brother
Solutions Center
3
ii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation .................................... 1
Accessing Brother Utilities (Windows
®
8) ............................................................. 2
Accessing the Advanced User’s Guide and Software and
Network User’s Guide.........................................................................................2
Viewing User’s Guides ....................................................................................2
How to access Guides for Advanced Features......................................................4
Accessing Brother Support (Windows
®
)................................................................5
Accessing Brother Support (Macintosh) ................................................................ 5
Control panel overview ..........................................................................................6
2.7"(67.5 mm) Touchscreen LCD ....................................................................8
Basic Operations ...........................................................................................11
Changing the keyboard setting......................................................................12
Shortcut Settings ................................................................................................. 12
Adding Copy Shortcuts ..................................................................................12
Adding Fax Shortcuts ....................................................................................13
Adding Scan Shortcuts ..................................................................................14
Adding Web Connect Shortcuts ....................................................................15
Changing Shortcuts .......................................................................................15
Editing Shortcut Names.................................................................................16
Deleting Shortcuts .........................................................................................16
Recalling Shortcuts........................................................................................16
Volume Settings...................................................................................................17
Ring Volume ..................................................................................................17
Beep Volume .................................................................................................17
Speaker Volume ............................................................................................18
Touchscreen LCD ................................................................................................18
Setting the backlight brightness..................................................................... 18
2 Loading paper 19
Loading paper and other print media...................................................................19
Loading envelopes ........................................................................................22
Loading photo paper......................................................................................24
Unprintable area ............................................................................................26
Paper settings......................................................................................................27
Paper Type ....................................................................................................27
Paper Size .....................................................................................................27
Acceptable paper and other print media..............................................................28
Recommended print media ...........................................................................28
Handling and using print media .....................................................................28
Choosing the right print media.......................................................................30
iii
3 Loading documents 31
How to load documents .......................................................................................31
Using the ADF ...............................................................................................31
Using the scanner glass ................................................................................ 32
Unscannable area .........................................................................................33
4 Sending a fax 34
How to send a fax ................................................................................................ 34
Stop faxing..................................................................................................... 36
Setting scanner glass size for faxing .............................................................36
Colour fax transmission ................................................................................. 36
Cancelling a fax in progress ..........................................................................37
How to preview an outgoing fax (MFC-J870DW) ..........................................37
Transmission Verification Report...................................................................38
5 Receiving a fax 39
Receive Modes....................................................................................................39
Choose the Receive Mode .................................................................................. 39
Using Receive Modes..........................................................................................41
Fax Only ........................................................................................................41
Fax/Tel........................................................................................................... 41
Manual...........................................................................................................41
External TAD ................................................................................................. 41
Receive Mode settings ........................................................................................42
Ring Delay ..................................................................................................... 42
F/T Ring Time (Fax/Tel mode only)...............................................................42
Fax Detect ..................................................................................................... 43
Fax Preview (Monochrome only) (MFC-J870DW)...............................................44
How to preview a received fax....................................................................... 44
Turning off Fax Preview.................................................................................46
6 Telephone and external devices 47
Voice operations..................................................................................................47
Fax/Tel mode................................................................................................. 47
Caller ID (U.K. and Ireland only)....................................................................47
Telephone services..............................................................................................48
Setting the Telephone Line Type...................................................................48
Voice over Internet Protocol (VoIP) ............................................................... 49
Connecting an external TAD (telephone answering device)................................50
Connection settings .......................................................................................50
Recording an outgoing message (OGM) on an external TAD.......................51
Multi-line connections (PBX) ......................................................................... 51
External and extension telephones......................................................................52
Connecting an external or extension telephone ............................................52
Operation from external and extension telephones.......................................52
Using extension telephones (U.K. only) ........................................................53
Using remote codes....................................................................................... 54
iv
7 Dialling and storing numbers 55
How to dial ...........................................................................................................55
Manual dialling...............................................................................................55
Dialling from the Address Book ..................................................................... 55
Fax Redial ..................................................................................................... 56
Additional Dialling Operations.............................................................................. 56
Outgoing Call history .....................................................................................56
Caller ID history .............................................................................................57
Storing numbers ..................................................................................................58
Storing a pause .............................................................................................58
Storing Address Book numbers..................................................................... 58
Changing or deleting Address Book names or numbers ...............................59
8 Making copies 60
How to copy .........................................................................................................60
Stop copying..................................................................................................60
Copy options........................................................................................................ 61
Paper Type ....................................................................................................61
Paper Size .....................................................................................................62
9 Printing photos from a memory card or USB Flash drive 63
PhotoCapture Center™ operations (PHOTO mode) ...........................................63
Using a memory card or USB Flash drive ..................................................... 63
Getting started ..................................................................................................... 64
Print Images.........................................................................................................66
View Photos...................................................................................................66
PhotoCapture Center™ print settings..................................................................67
How to scan to a memory card or USB Flash drive.............................................67
10 How to print from a computer 69
Printing a document.............................................................................................69
11 How to scan to a computer 70
Before scanning...................................................................................................70
Scanning a document as a PDF file using ControlCenter4 (Windows
®
) .............71
How to change the machine’s SCAN mode settings for PDF scanning ..............74
How to scan a document as a PDF file using the Touchscreen ....................76
12 How to print and scan with NFC (Near Field Communication)
(MFC-J870DW) 77
Printing with NFC (Near Field Communication) ...................................................77
Scanning with NFC (Near Field Communication) ................................................77
v
13 How to print on a Disc (CD/DVD/BD) (MFC-J870DW) 78
Overview.............................................................................................................. 78
Print from a computer (Windows
®
)................................................................ 78
How to load a Disc (CD/DVD/BD)........................................................................79
A Routine maintenance 82
Replacing the ink cartridges ................................................................................ 82
Cleaning and checking the machine....................................................................85
Cleaning the scanner glass ...........................................................................85
Cleaning the print head .................................................................................86
Checking the print quality .............................................................................. 86
Checking the print alignment ......................................................................... 87
Setting the date and time..................................................................................... 88
B Troubleshooting 89
Identifying your problem ......................................................................................89
Error and maintenance messages.......................................................................91
Error animations .......................................................................................... 103
Transferring your faxes or Fax Journal report .............................................103
Document jam ............................................................................................ 104
Printer jam or paper jam (MFC-J650DW)....................................................106
Printer jam or paper jam (MFC-J870DW)....................................................112
Disc Jam (MFC-J870DW)............................................................................ 119
If you are having difficulty with your machine .................................................... 121
Dial Tone detection......................................................................................133
Telephone line interference / VoIP ..............................................................133
Machine Information .......................................................................................... 134
Checking the serial number......................................................................... 134
Checking the firmware version .................................................................... 134
Reset functions............................................................................................ 134
How to reset the machine............................................................................ 135
C Settings and features tables 136
Using the Settings tables ................................................................................... 136
Settings tables ................................................................................................... 137
Features tables ..................................................................................................150
Entering Text ..................................................................................................... 171
Inserting spaces ......................................................................................... 171
Making corrections ......................................................................................171
vi
D Specifications 172
General ..............................................................................................................172
Print media.........................................................................................................174
Fax .....................................................................................................................175
Copy .................................................................................................................. 176
PhotoCapture Center™ ..................................................................................... 177
PictBridge ..........................................................................................................178
Scanner .............................................................................................................179
Printer ................................................................................................................180
Interfaces ...........................................................................................................181
Network..............................................................................................................182
Computer requirements .....................................................................................183
Consumable items .............................................................................................184
EIndex 185
vii
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory Storage
Automatic Daylight Saving Time
(MFC models)
Sleep Mode
Auto Power Off (DCP models)
Touchscreen LCD
2 Security features
(MFC models)
TX Lock (MFC-J650DW)
Memory Security (MFC-J870DW)
3 Sending a fax (MFC models)
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
(MFC models)
Memory Receive (Monochrome only)
Remote Retrieval
Additional receiving operations
Polling overview
5 Dialling and storing numbers
(MFC models)
Voice operations
Additional dialling operations
Additional ways to store numbers
6Printing reports
Fax reports (MFC models)
Reports
7 Making copies
Copy options
8 Printing photos from a
memory card or USB Flash
drive
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
drive
9 Printing photos from a
camera (DCP-J752DW,
MFC-J650DW and
MFC-J870DW)
Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex
viii
1
1
1
Using the
documentation
1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
General information 1
Bold Bold typeface identifies the
dial pad numbers of the
Touchpanel and buttons on
your computer screen.
Italics Italicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in the Courier New font
identifies messages on the
Touchscreen of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shocks.
Chapter 1
2
Accessing Brother
Utilities (Windows
®
8) 1
If you are using a PC or tablet running
Windows
®
8, you can make your selections
either by tapping the screen or by clicking
with your mouse.
After the printer driver is installed,
(Brother Utilities) appears on both the
Start screen and the desktop.
a Tap or click Brother Utilities either on
the Start screen or the desktop.
b Select your machine.
c Choose the function you want to use.
Accessing the
Advanced User’s
Guide and Software
and Network User’s
Guide
1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy,
PhotoCapture Center™, Printer, Scanner,
PC-Fax, and Network features. When you are
ready to learn detailed information about
these operations, you can read the
Advanced User’s Guide and Software and
Network User’s Guide in HTML format that
are on the CD-ROM.
Viewing User’s Guides 1
(Windows
®
) 1
(Windows
®
XP/Windows Vista
®
/Windows
®
7/
Windows Server
®
2003/Windows Server
®
2008/Windows Server
®
2008 R2)
To view the documentation, from
(Start), All Programs, select Brother,
MFC-XXXX (where XXXX is your model
name) from the programs list, and then
choose User’s Guides.
(Windows
®
8/Windows Server
®
2012)
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:
General information
3
1
a Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer or My Computer. (For
Windows
®
8 and Windows Server
®
2012:
Click (File Explorer) on the
taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
b If the model name screen appears, click
your model name.
c If the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
d Click User’s Guides.
e Click PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.
(Macintosh) 1
a Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
b Double-click the User’s Guides icon.
c Select your model and language if
needed.
d Click User’s Guides. If the country
screen appears, choose your country.
e After the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows
®
)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help section in the PaperPort™ 12SE
application.
Chapter 1
4
Presto! PageManager User’s Guide
(Macintosh)
NOTE
Presto! PageManager must be
downloaded and installed before use. For
more information, see Accessing Brother
Support (Macintosh) on page 5.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
How to find Network setup
instructions
1
Your machine can be connected to a wireless
or wired
1
network.
1
MFC-J870DW only
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
More information about network setup
(See Software and Network User’s
Guide.)
How to access Guides
for Advanced Features
1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
.
Click Manuals on your model’s page to
download the documentation.
Web Connect Guide 1
This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
AirPrint Guide 1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.
Google Cloud Print Guide 1
This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.
Wi-Fi Direct™ Guide 1
(MFC-J870DW)
This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile device
supporting the Wi-Fi Direct™ standard.
Mobile Print/Scan Guide for Brother
iPrint&Scan
1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
network.
General information
5
1
Accessing Brother
Support (Windows
®
) 1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/
), click
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/
),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the top menu, click Back or if
you have finished, click Exit.
Accessing Brother
Support (Macintosh)
1
You can find all the contacts you will need,
such as web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
(MFC-J870DW)
To download and install NewSoft CD
Labeler, click NewSoft CD Labeler.
To access the Brother Web Connect
page, click Brother Web Connect.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/
),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/
), click
Supplies Information.
Chapter 1
6
Control panel overview 1
The MFC-J650DW and MFC-J870DW have the same 2.7"(67.5 mm) Touchscreen
LCD and Touchpanel.
1
NOTE
Most of the illustrations in this User’s Guide show the MFC-J870DW.
1 2.7"(67.5 mm) Touchscreen LCD (Liquid
Crystal Display)
This is a Touchscreen LCD. You can access
the menus and options by pressing them as
they are displayed on this screen.
You can adjust the control panel angle to read
the Touchscreen more easily.
Hold the edge of the control panel to avoid
accidentally pressing any of the Touchscreen
options.
1
General information
7
1
2 Touchpanel:
The LEDs on the Touchpanel only light up
when they are available for use.
Back
Press to go back to the previous menu
level.
Home
Press to return to the Home screen.
Cancel
Press to cancel an operation when lit.
Dial Pad
Press the numbers on the Touchpanel to
dial telephone or fax numbers and to enter
the number of copies.
3
(MFC-J870DW)
The WiFi light is on when Network I/F is
set to WLAN.
(MFC-J650DW)
The WiFi light is on when WLAN Enable is
set to On.
4 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The Touchscreen LCD will show
Shutting Down and will stay on for a few
seconds before turning off.
If you have connected an external telephone or
TAD, it is always available.
If you turn off the machine using , it will still
periodically clean the print head to maintain
print quality. To prolong the life of the print
head, provide better ink efficiency and
maintain print quality, you should keep your
machine connected to the power at all times.
3
2
4
Chapter 1
8
2.7"(67.5 mm) Touchscreen
LCD 1
The Touchscreen LCD shows the machine’s
status when the machine is idle.
1 Fax
Lets you access the Fax mode.
2 Copy
Lets you access the Copy mode.
3 Scan
Lets you access the Scan mode.
4 Web
Lets you connect the Brother machine to an
Internet service when you press c, and then
press .
For more information, see Web Connect
Guide.
5 Photo
Lets you access Photo mode when you press
c, and then press .
6 Disc
(MFC-J870DW)
Lets you print on printable media, including
CD-R/RW, DVD-R/RW and Blu-ray Disc™
when you press c, and then press .
For more information, see Software and
Network User’s Guide.
7 Wireless Status
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength if you are using a wireless connection.
If you see at the top of the screen, you
can easily configure the wireless settings by
pressing it. For more information, see Quick
Setup Guide.
8 Settings
Lets you access the main settings.
For more information, see Settings screen
on page 10.
9 Ink
Lets you see the available ink volume and also
lets you access the Ink menu.
When the ink cartridge is near the end of life or
having a problem, an error icon is displayed on
each affected ink colour. For more information,
see Advanced User’s Guide: Checking the ink
volume.
1 2 3
4 5 6
910 8
7
0Max
General information
9
1
10 Shortcuts
Lets you set up Shortcuts.
You can save certain settings as a Shortcut so
you can quickly send a fax, copy, scan and use
web connect services.
NOTE
• Three Shortcut screens are available. You can
set up to 4 Shortcuts in each Shortcut screen.
A total of 12 Shortcuts are available.
• To display the other Shortcut screens, press
d or c.
11 Faxes in memory
You can see how many received faxes are in
the memory
1
.
Press Print to print the faxes.
1
MFC-J870DW: When Fax Preview is set to Off.
12 New Fax(es)
(MFC-J870DW)
When Fax Preview is set to On, you can see
how many new faxes you have received and
stored in the memory.
Press View to see your faxes on the
Touchscreen.
13 Warning icon
The warning icon appears when there is
an error or maintenance message; press
Detail to view it, and then press to return
to Ready mode.
For information about error messages, see
Error and maintenance messages on page 91.
11
12
13
Chapter 1
10
Settings screen 1
The Touchscreen LCD shows the machine
status when you press (Settings).
You can check and access all the machine's
settings from the following screen.
1Ink
See the remaining ink volume.
When the ink cartridge is near the end of life or
having a problem, an error icon is displayed on
each affected ink colour. For more information,
see Advanced User’s Guide: Checking the ink
volume.
Press to access the Ink menu.
2 Paper Type
See the selected paper type.
Press to change the Paper Type setting if
needed.
3 Paper Size
See the selected paper size.
Press to change the Paper Size setting if
needed.
4 Receive Mode
See the current Receive Mode:
Fax (Fax Only)
Fax/Tel
External TAD
Manual
5Wi-Fi
Press to set up a wireless network connection.
A four level indicator on the screen shows the
current wireless signal strength if you are using
a wireless connection.
6 Fax Preview
(MFC-J870DW)
See the Fax Preview setting.
Press to access the Fax Preview setting.
7 All Settings
Press to access the full Settings menu.
4
1
3
2
5
6
7
General information
11
1
Basic Operations 1
Press your finger on the Touchscreen LCD to
operate it. To display and access all the
settings and features tables and the available
options, press d c or a b to scroll through
them.
IMPORTANT
DO NOT touch the Touchscreen
immediately after plugging in the power
cord or turning on the machine. Doing this
may cause an error.
The following steps show how to change a
setting in the machine. In this example, the
Receive Mode setting is changed from
Fax Only to Fax/Tel.
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Setup Receive.
f Press Setup Receive.
g Press a or b to display Receive Mode.
h Press Receive Mode.
i Press Fax/Tel.
NOTE
Press if you want to go back to the
previous level.
j Press .
Chapter 1
12
Changing the keyboard
setting 1
You can choose the type of keyboard for the
Touchscreen.
a Press (Settings).
b Press All Settings.
c Press a or b to display
General Setup.
d Press General Setup.
e Press a or b to display
Keyboard Settings.
f Press Keyboard Settings.
g Press QWERTY or ABC.
h Press .
Shortcut Settings 1
You can add the fax, copy, scan and Web
Connect settings you use most frequently by
setting them as your Shortcuts. Later you can
recall and apply these settings quickly and
easily. You can add a maximum of 12
Shortcuts.
Adding Copy Shortcuts 1
The following settings can be included in a
Copy Shortcut:
Quality
Paper Type
Paper Size
Enlarge/Reduce
Density
Stack/Sort
Page Layout
2-sided Copy
Advanced Settings
a Press (Shortcuts).
b Press where you have not added a
Shortcut.
c Press a or b to display Copy.
d Press Copy.
e Read the information on the
Touchscreen, and then confirm it by
pressing OK.
f Press a or b to display the available
settings, and then press the setting you
want to change.
g Press a or b to display the available
options for the setting, and then press
the option you want to set.
Repeat steps f and g until you have
chosen all the settings for this Shortcut.
General information
13
1
h When you have finished changing
settings, press Save as Shortcut.
i Read and confirm the displayed list of
settings you have chosen, and then
press OK.
j Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 171.)
Press OK.
k Press OK to save your Shortcut.
Adding Fax Shortcuts 1
The following settings can be included in a fax
Shortcut:
Address
Fax Resolution
Contrast
Broadcasting
Preview
(MFC-J870DW)
Colour Setting
Glass Scan Size
Real Time TX
Overseas Mode
a Press (Shortcuts).
b Press where you have not added a
Shortcut.
c Press a or b to display Fax.
d Press Fax.
e Read the information on the
Touchscreen, and then confirm it by
pressing OK.
f Enter the fax number using the dial pad
on the Touchpanel, or you can use the
Address Book or Call history on the
Touchscreen. When you have finished,
go to step g.
NOTE
• You can enter up to 20 digits for a fax
number.
• If the Shortcut is to be used for
broadcasting, press Options and choose
Broadcasting in step h before entering
the fax number in step f.
• You can enter up to 20 fax numbers if the
Shortcut is for broadcasting. The fax
numbers can be entered in any
combination of Group numbers from the
Address Book and individual fax numbers
from the Address Book or entered
manually. (See Advanced User’s Guide:
Broadcasting (Monochrome only).)
• When you enter a fax number in a
Shortcut, it will be added to the Address
Book. The name in the Address Book will
be the Shortcut name plus a sequential
number.
g Press Options.
h Press a or b to display the available
settings, and then press the setting you
want to change.
i Press the new option you want to set.
Repeat steps h and i until you have
chosen all the settings for this Shortcut.
Press OK.
j When you have finished choosing new
options, press Save as Shortcut.
k Read and confirm the displayed list of
options you have chosen, and then
press OK.
l Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 171.)
Press OK.
m Press OK to save your Shortcut.
Chapter 1
14
Adding Scan Shortcuts 1
The following settings can be included in a
scan Shortcut:
to Media
Scan Type
Resolution
File Type
Scan Size
Scan Long Paper
File Name
Auto Crop
(MFC-J870DW)
Remove Background Colour
to File/to OCR/to Image/to E-mail
PC Select
a Press (Shortcuts).
b Press where you have not added a
Shortcut.
c Press a or b to display Scan.
d Press Scan.
e Press a or b to display the type of scan
you want to do, and then press it.
f Do one of the following:
If you pressed to Media, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step h.
If you pressed to File, to OCR,
to Image or to E-mail, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step g.
g Do one of the following:
When the machine is connected to a
PC using a USB connection:
Press OK to confirm <USB> is chosen
as the PC Name. Go to step m.
When the machine is connected to a
network:
Press a or b to display the PC Name,
and then press it. Press OK to confirm
the PC Name you have chosen. Go
to step m.
h Press Options.
i Press a or b to display the available
settings, and then press the setting you
want to change or store.
j Press a or b to display the available
options for the setting, and then press
the new option you want to set.
Repeat steps i and j until you have
chosen all the settings for this Shortcut.
When you have finished changing
settings, press OK.
k Review the settings you have chosen:
If you need to make more changes,
return to step h .
If you are satisfied with your
changes, press
Save as Shortcut.
l Review your settings on the
Touchscreen, and then press OK.
m Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 171.)
Press OK.
n Read the information on the
Touchscreen, and then press OK to save
your Shortcut.
General information
15
1
Adding Web Connect
Shortcuts 1
The settings for the following services can be
included in a Web Connect Shortcut:
SkyDrive
®
Box
Google Drive™
Evernote
®
Dropbox
Facebook
Picasa Web Albums™
Flickr
®
NOTE
• Web services may have been added
and/or service names may have been
changed by the provider since this
document was published.
• To add a Web Connect Shortcut, you
need to have an account with the desired
service. (For more information, see Web
Connect Guide.)
a Press (Shortcuts).
b Press where you have not added a
Shortcut.
c Press a or b to display Web.
d Press Web.
e If information regarding the Internet
connection is displayed, read the
information and confirm it by pressing
OK.
f Press a or b to display the available
services, and then press the desired
service.
g Press your account.
If the account needs a PIN, enter the
PIN for the account using the keyboard
on the Touchscreen.
Press OK.
h Choose the function you want to use.
NOTE
The functions that can be set vary
depending on the chosen service.
i Read and confirm the displayed list of
functions you have chosen, and then
press OK.
j Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 171.)
Press OK.
k Press OK to save your Shortcut.
Changing Shortcuts 1
You can change the settings in a Shortcut.
NOTE
You cannot change a Web Connect
Shortcut.
If you want to change the Shortcut, delete
it, and then add a new Shortcut.
(For more information, see Deleting
Shortcuts on page 16 and Adding Web
Connect Shortcuts on page 15.)
a Press (Shortcuts).
b Press d or c to display the Shortcut you
want to change.
c Press the Shortcut you want to change.
The settings for the Shortcut that you
chose are displayed.
d Press Options.
Chapter 1
16
e Change the settings for the Shortcut you
chose in step c. (For example, see
Adding Copy Shortcuts on page 12.)
f Press Save as Shortcut when you
have finished changing the settings.
g Press OK to confirm.
h Do one of the following:
If you want to overwrite the Shortcut,
press Yes. Go to step j.
If you do not want to overwrite the
Shortcut, press No to enter a new
Shortcut name. Go to step i.
i To edit the name, hold down to
delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (For help entering letters,
see Entering Text on page 171.)
Press OK.
j Press OK to confirm.
Editing Shortcut Names 1
You can edit a Shortcut name.
a Press (Shortcuts).
b Press d or c to display the Shortcut you
want to edit.
c Press and hold the Shortcut until the
options appear.
NOTE
You can also press Edit/Delete, and
then press the Shortcut you want.
d Press Edit Shortcut Name.
e To edit the name, hold down to
delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (For help entering letters,
see Entering Text on page 171.)
Press OK.
f Press .
Deleting Shortcuts 1
You can delete a Shortcut.
a Press (Shortcuts).
b Press d or c to display the Shortcut you
want to delete.
c Press and hold the Shortcut until the
options appear.
NOTE
You can also press Edit/Delete, and
then press the Shortcut you want.
d Press Delete to delete the Shortcut
that you chose in step c.
Press Yes to confirm.
e Press .
Recalling Shortcuts 1
The Shortcut settings are displayed on the
Shortcut screen. To recall a Shortcut, simply
press the Shortcut name.
a Press (Shortcuts).
b Press d or c to display the Shortcut you
want to recall.
c Press the Shortcut.
General information
17
1
Volume Settings 1
Ring Volume 1
You can choose a range of ring volume
levels, from High to Off. The machine will
keep your new setting until you change it.
Setting the Ring Volume 1
a Press (Settings).
b Press All Settings.
c Press a or b to display
General Setup.
d Press General Setup.
e Press a or b to display Volume.
f Press Volume.
g Press Ring.
h Press a or b to display Low, Med, High
or Off, and then press the option you
want to set.
i Press .
Beep Volume 1
When the beep is on, the machine will make
a sound when you press the Touchscreen or
Touchpanel, or if you make a mistake, or after
you send or receive a fax.
You can choose from a range of sound
volume levels.
a Press (Settings).
b Press All Settings.
c Press a or b to display
General Setup.
d Press General Setup.
e Press a or b to display Volume.
f Press Volume.
g Press Beep.
h Press a or b to display Low, Med, High
or Off, and then press the option you
want to set.
i Press .
Chapter 1
18
Speaker Volume 1
You can choose from a range of speaker
volume levels.
a Press (Settings).
b Press All Settings.
c Press a or b to display
General Setup.
d Press General Setup.
e Press a or b to display Volume.
f Press Volume.
g Press Speaker.
h Press a or b to display Low, Med, High
or Off, and then press the option you
want to set.
i Press .
Touchscreen LCD 1
Setting the backlight
brightness 1
If you are having difficulty reading the
Touchscreen LCD, try changing the
brightness setting.
a Press (Settings).
b Press All Settings.
c Press a or b to display
General Setup.
d Press General Setup.
e Press a or b to display LCD Settings.
f Press LCD Settings.
g Press Backlight.
h Press Light, Med or Dark.
i Press .
19
2
2
Loading paper and
other print media
2
NOTE
To print on Photo (10 15 cm) or Photo L
(89 127 mm) paper, you must use the
photo paper tray. (See Loading photo
paper on page 24.)
Load only one size of paper and one type of
paper in the paper tray at any time.
(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 30.)
a Pull the paper tray completely out of the
machine.
NOTE
• If the paper support flap (1) is open, close
it, and then close the paper support (2).
• When you load a different paper size in
the tray, you will need to change the paper
size setting in the menu of the machine at
the same time.
(See Paper Size on page 27.)
b Lift the output paper tray cover (1).
Loading paper 2
2
1
1
Chapter 2
20
c Gently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
d Fan the stack of paper well to avoid
paper jams and misfeeds.
NOTE
Always make sure that the paper is not
curled or wrinkled.
e Gently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
IMPORTANT
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
NOTE
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.
1
2
3
3
Loading paper
21
2
f Gently adjust the paper width guides (1)
to fit the paper.
Make sure the paper width guides lightly
touch the sides of the paper.
g Close the output paper tray cover.
h Slowly push the paper tray completely
into the machine.
i While holding the paper tray in place,
pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
1
2
1
Chapter 2
22
Loading envelopes 2
About envelopes 2
Use envelopes that weigh between 80 to
95 g/m
2
.
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing multiple
envelopes.
IMPORTANT
DO NOT use the following types of
envelopes, as they will not feed correctly:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Loading envelopes 2
a Before loading, press the corners and
sides of envelopes to make them as flat
as possible.
IMPORTANT
If envelopes are “double-feeding”, put one
envelope in the paper tray at a time.
Glue Double flaps
Loading paper
23
2
b Put envelopes in the paper tray with the
address side down. If the envelope flaps
are on the long edge, load the
envelopes in the tray with the flap on the
left, as shown in the illustration. Gently
press and slide the paper width
guides (1) and paper length guide (2) to
fit the size of the envelopes.
If you have problems printing on
envelopes with the flap on the short edge,
try the following:
2
a Open the envelope flap.
b Put the envelope into the paper tray with
the address side down and the flap
positioned as shown in the illustration.
c Select Reverse Print (Windows
®
) or
Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margin in your
application.
(See Software and Network User’s
Guide.)
1
2
Chapter 2
24
Loading photo paper 2
Use the photo paper tray which has been
assembled on the top of the output paper tray
cover, to print on Photo (10 15 cm) or Photo
L (89 127 mm) size paper. When you use
the photo paper tray, you do not have to
remove the paper from the tray beneath it.
(For the maximum number of photo cards you
can load, see Paper weight, thickness and
capacity on page 30.)
a Squeeze the blue photo paper tray
release button (1) using your right index
finger and thumb and push the photo
paper tray forward until it locks into the
photo printing position (2).
b Press and slide the paper width
guides (1) and paper length guide (2) to
fit the paper size.
c Put the photo paper into the photo paper
tray and gently adjust the paper width
guides to the paper.
Make sure the paper width guides touch
the sides of the paper.
Check that the paper is flat in the tray.
NOTE
• Always make sure that the paper is not
curled or wrinkled.
• The Photo indicator confirms that the
photo paper tray is in the Photo printing
position. The A4/LTR indicator confirms
that the photo paper tray is in the Normal
printing position.
Photo Paper Tray
1
2
2
1
Loading paper
25
2
d When you have finished printing photos,
return the photo paper tray to the
Normal printing position.
Squeeze the blue photo paper tray
release button (1) using your right index
finger and thumb and pull the photo
paper tray back until it locks into
place (2).
IMPORTANT
If you do not return the photo paper tray to
the Normal printing position after printing
photos, you will get a No Paper Fed
error when you use cut sheet paper.
Photo paper tray in the normal printing
position
Photo paper tray in the photo printing
position
1
2
Chapter 2
26
Unprintable area 2
The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas
of cut-sheet paper when the Borderless print feature is available and turned on.
(See Software and Network User’s Guide.)
NOTE
The Borderless print feature is not available for envelopes and 2-sided printing.
Cut-Sheet Paper Envelopes
Top (1) Left (2) Bottom (3) Right (4)
Cut-Sheet 3 mm 3 mm 3 mm 3 mm
Envelopes 22 mm 3 mm 22 mm 3 mm
1
3
42
Loading paper
27
2
Paper settings 2
Paper Type 2
To get the best print quality, set the machine
for the type of paper you are using.
a Press (Settings).
b Press .
c Press a or b to display Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency,
and then press the option you want to
set.
d Press .
NOTE
The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
Paper Size 2
You can use the following sizes of paper for
printing copies: A4, A5, Photo (10 15 cm)
and Letter and two sizes for printing faxes: A4
and Letter. When you change the size of
paper you load in the machine, you will need
to change the paper size setting at the same
time so your machine can fit an incoming fax
on the page.
a Press (Settings).
b Press .
c Press a or b to display A4, A5, 10x15cm
or Letter, and then press the option
you want to set.
d Press .
Chapter 2
28
Acceptable paper and
other print media
2
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper that is loaded in
the tray.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the correct print media
in the Basic tab of the printer driver or in
the Paper Type setting of the machine’s
menu.
(See Paper Type on page 27.)
When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
When using transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
Recommended print media 2
To get the best print quality, we suggest using
the Brother paper in the table.
If Brother paper is not available in your
country, we recommend testing various
papers before purchasing large quantities.
We recommend using “3M Transparency
Film” when you print on transparencies.
Handling and using print
media 2
Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
Avoid touching the shiny (coated) side of
the photo paper. Load photo paper with
the shiny side facing down.
Avoid touching either side of the
transparency paper because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
Brother paper
Paper Type Item
A4 Plain BP60PA
A4 Glossy Photo BP71GA4
A4 Inkjet (Matte) BP60MA
10 15 cm Glossy
Photo
BP71GP
Loading paper
29
2
IMPORTANT
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped paper
1 2 mm or greater curl may cause jams
to occur.
• Extremely shiny or highly textured
paper
• Paper that cannot be arranged
uniformly when stacked
• Short grain paper
Paper capacity of the output paper
tray cover
2
Up to 50 sheets of 80 g/m
2
A4 paper.
Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.
1
1
Chapter 2
30
Choosing the right print media 2
Paper type and size for each operation 2
Paper weight, thickness and capacity 2
1
Up to 100 sheets of 80 g/m
2
paper.
2
For Photo (10 15 cm) paper or Photo L (89 127 mm) paper, use the photo paper tray. (See Loading photo paper
on page 24.)
3
BP71 (260 g/m
2
) paper is especially designed for Brother inkjet machines.
Paper Type Paper Size Usage
Fax Copy
Photo
Capture
Printer
Cut-Sheet A4 210 297 mm (8.3 11.7 in.) Yes Yes Yes Yes
Letter 215.9 279.4 mm (8 1/2 11 in.) Yes Yes Yes Yes
Executive 184 267 mm (7 1/4 10 1/2 in.) – – – Yes
A5 148 210 mm (5.8 8.3 in.) – Yes – Yes
A6 105 148 mm (4.1 5.8 in.) – – – Yes
Cards Photo 10 15 cm (4 6 in.) – Yes Yes Yes
Photo L 89 127 mm (3 1/2 5 in.) – – – Yes
Photo 2L 13 18 cm (5 7 in.) – – Yes Yes
Index Card 127 203 mm (5 8 in.) – – – Yes
Envelopes C5 Envelope 162 229 mm (6.4 9 in.) – – – Yes
DL Envelope 110 220 mm (4.3 8.7 in.) – – – Yes
Com-10 105 241 mm (4 1/8 9 1/2 in.) – – – Yes
Monarch 98 191 mm (3 7/8 7 1/2 in.) – – – Yes
Transparencies
A4 210 297 mm (8.3 11.7 in.) – Yes – Yes
Letter 215.9 279.4 mm (8 1/2 11 in.) – Yes – Yes
A5 148 210 mm (5.8 8.3 in.) – Yes – Yes
Paper Type Weight Thickness No. of
sheets
Cut Sheet Plain Paper
64 to 120 g/m
2
0.08 to 0.15 mm
100
1
Inkjet Paper
64 to 200 g/m
2
0.08 to 0.25 mm 20
Glossy Paper
Up to 220 g/m
2
Up to 0.25 mm
20
23
Cards Photo Card
Up to 220 g/m
2
Up to 0.25 mm
20
23
Index Card
Up to 120 g/m
2
Up to 0.15 mm 30
Envelopes
80 to 95 g/m
2
Up to 0.52 mm 10
Transparencies – – 10
31
3
3
How to load
documents
3
You can send a fax, make copies, or scan
from the ADF (automatic document feeder)
and from the scanner glass.
Using the ADF 3
The ADF can hold up to 20 pages and feeds
each sheet individually. Use paper that is
within the sizes and weights shown in the
table. Always fan the edges of the pages
before placing them in the ADF.
Document Sizes and Weights 3
How to load documents 3
IMPORTANT
• DO NOT pull on the document while it is
feeding.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper
clipped, glued or taped.
• DO NOT use cardboard, newspaper or
fabric.
Make sure documents written with ink or
modified with correction fluid are completely
dry.
a Unfold the ADF Document Support (1).
b Fan the pages well.
c Adjust the paper guides (1) to fit the
width of your documents.
d Place your documents face down, top
edge first in the ADF underneath the
guides until you feel them touch the feed
rollers.
The Touchscreen will display
ADF Ready.
Loading documents 3
Length: 148 to 355.6 mm
Width: 148 to 215.9 mm
Weight:
64 to 90 g/m
2
1
1
Chapter 3
32
IMPORTANT
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
e After using the ADF, close the ADF
Document Support. Push down on the
upper-left portion of the ADF Document
Support to close it completely.
Using the scanner glass 3
You can use the scanner glass to fax, copy or
scan single pages or pages of a book.
Document Sizes Supported 3
How to load documents 3
NOTE
To use the scanner glass, the ADF must
be empty.
a Lift the document cover.
b Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
1 document cover
c Close the document cover.
IMPORTANT
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.
Length: Up to 297 mm
Width: Up to 215.9 mm
Weight: Up to 2 kg
1
Loading documents
33
3
Unscannable area 3
The scannable area depends on the settings
in the application you are using. The figures
show the unscannable areas.
1
The unscannable area is 1 mm when you use the
ADF.
Usage Document
Size
Top (1)
Bottom (3)
Left (2)
Right (4)
Fax A4 3 mm
3mm
1
Letter 4 mm
Legal
Copy All paper
sizes
3mm 3mm
Scan 1 mm 1 mm
34
4
How to send a fax 4
The following steps show how to send a fax.
a Do one of the following to load your
document:
Place the document face down in the
ADF. (See Using the ADF
on page 31.)
Load your document face down on
the scanner glass. (See Using the
scanner glass on page 32.)
NOTE
• To send colour faxes with multiple pages,
use the ADF.
• If you send a mono fax from the ADF when
the memory is full, it will be sent in real
time.
• You can use the scanner glass to fax
pages of a book one at a time. The
documents can be up to A4 or Letter size.
• Since you can only scan one page at a
time, it is easier to use the ADF if you are
sending a multiple-page document.
b (MFC-J650DW)
Press (Fax).
(MFC-J870DW)
Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
The Touchscreen shows:
Sending a fax 4
Sending a fax
35
4
c You can change the following
fax-sending settings. Press Options.
Press a or b to scroll through the fax
settings. When the setting you want is
displayed, press it and choose your new
option. When you have finished
changing options, press OK.
(Basic User’s Guide)
For information about changing the
following fax-sending settings, see
pages 36 to 38.
Glass Scan Size
Colour Fax Transmission
Preview Outgoing Fax
(MFC-J870DW)
Transmission Verification Report
(Setup)
(Advanced User’s Guide)
For more advanced fax-sending
operations and settings
(See Advanced User’s Guide: Sending
a fax.)
Contrast
Fax Resolution
Set New Defaults
Factory Reset
Faxing at the end of a call
Broadcasting
Real Time Transmission
Overseas Mode
Delayed Fax
Batch Transmission
Cancelling Waiting Jobs
Polled Transmit
d Enter the fax number.
Using the dial pad
Using (Address Book)
Address Book
Using (Call History)
Outgoing Call
Caller ID history
NOTE
(MFC-J870DW)
You can preview a fax message before
sending it by setting Preview to On. (See
How to preview an outgoing fax
(MFC-J870DW) on page 37.)
e Press Fax Start.
Faxing from the ADF 4
The machine starts scanning the
document to be sent.
Faxing from the scanner glass 4
If you choose Mono in the
Colour Setting (default setting),
the machine starts scanning the first
page. Go to step f.
If you choose Colour in the
Colour Setting, the
Touchscreen asks if you want to
send a colour fax. Press
Yes (Colour fax) to confirm.
The machine starts dialling and
sending the document.
f When the Touchscreen asks you
Next page?, do one of the following:
To send a single page, press No.
The machine starts sending the
document.
To send more than one page, press
Yes and go to step g.
Chapter 4
36
g Place the next page on the scanner
glass.
Press OK.
The machine starts scanning the page.
(Repeat steps f and g for each
additional page.)
Stop faxing 4
To stop faxing, press .
Setting scanner glass size for
faxing 4
When documents are Letter size, you need to
set the Scan Size to Letter. If you do not, the
side portion of the faxes will be missing.
a Load your document.
b (MFC-J650DW)
Press (Fax).
(MFC-J870DW)
Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
c Press Options.
d Press a or b to display
Glass Scan Size.
e Press Glass Scan Size.
f Press Letter (or A4).
g Press OK.
h Enter the fax number.
i Press Fax Start.
NOTE
• You can save the setting you use most
often by setting it as the default setting.
(See Advanced User’s Guide: Setting
your changes as a new default.)
• This setting is only available for sending
documents from the scanner glass.
Colour fax transmission 4
Your machine can send a colour fax to
machines that support this feature.
Colour faxes cannot be stored in the
machine’s memory. When you send a colour
fax, the machine will send it in real time (even
if Real Time TX is set to Off).
a Load your document.
b (MFC-J650DW)
Press (Fax).
(MFC-J870DW)
Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
c Press Options.
d Press a or b to display
Colour Setting.
e Press Colour Setting.
f Press Colour.
g Press OK.
h Enter the fax number.
Sending a fax
37
4
i Press Fax Start.
Cancelling a fax in progress 4
If you want to cancel a fax while the machine
is scanning, dialling or sending, press .
How to preview an outgoing
fax (MFC-J870DW) 4
You can preview a fax message before you
send it. You must set Real Time
Transmission and Polling RX to Off before
you use this feature.
a Load your document.
b Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
c Press Options.
d Press a or b to display Preview.
e Press Preview.
f Press On.
g Press OK.
h Enter the fax number using the dial pad
or Address Book.
i Press Fax Start.
The machine starts scanning the
document and the outgoing fax appears
on the Touchscreen.
When the fax is displayed, press the
Touchscreen to perform the following
operations.
j Press Start.
NOTE
• To send a colour fax, do not use Fax
Preview.
• The fax message in the memory will be
sent and then erased when you press
Start.
Description
Enlarge the fax.
Reduce the fax.
or
Scroll vertically.
or
Scroll horizontally.
Rotate the fax clockwise.
Go back to the previous page.
Go to the next page.
Chapter 4
38
Transmission Verification
Report 4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the sender’s name or fax number,
the time and date of the transmission,
duration of the transmission, number of
pages sent, and whether or not the
transmission was successful.
There are several settings available for the
Transmission Verification Report:
On: Prints a report after every fax you
send.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the default setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Report Setting.
f Press Report Setting.
g Press XMIT Report.
h Press a or b to display On, On+Image,
Off or Off+Image and then press the
option you want to set.
i Press .
NOTE
• If you choose On+Image or Off+Image
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. The
image will not appear on the report when
you send a colour fax.
(See Advanced User’s Guide: Real Time
Transmission.)
• If your transmission is successful, “OK” will
appear next to “RESULT” on the
Transmission Verification Report. If the
transmission is not successful, “ERROR”
will appear next to “RESULT”.
39
5
5
Receive Modes 5
You must choose a Receive Mode depending on the external devices and telephone services you
have on your line.
Choose the Receive Mode 5
By default, your machine will automatically receive any faxes that are sent to it. The diagram below
will help you choose the correct receive mode.
For more detailed information on the Receive Modes, see Using Receive Modes on page 41.
To set the Receive Mode follow the instructions:
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display Setup Receive.
f Press Setup Receive.
g Press a or b to display Receive Mode.
Receiving a fax 5
Do you want to use the telephone features of your machine (if available), an external
telephone or external telephone answering device connected on the same line as the
machine?
Yes
Fax Only
No
No
No
Manual
Yes
External TAD
Fax/Tel
Are you using the voice message function of
an external telephone answering device?
Do you want the machine to answer fax and
telephone calls automatically?
Yes
Chapter 5
40
h Press Receive Mode.
NOTE
If the option to change the receive mode is unavailable, make sure the BT Call Sign feature is
set to Off. (See Advanced User’s Guide: To enable the machine to work with BT Call Sign
(with your external telephone only).)
i Press a or b to display Fax Only, Fax/Tel, External TAD or Manual and then press the
option you want.
j Press .
Receiving a fax
41
5
Using Receive Modes 5
Some Receive Modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the Ring Delay before using these
modes. (See Ring Delay on page 42.)
Fax Only 5
Fax Only mode will automatically answer
every call as a fax call.
Fax/Tel 5
Fax/Tel mode helps you manage incoming
calls by recognising whether they are fax or
voice calls and dealing with them in one of the
following ways:
Faxes will be automatically received.
Voice calls will start the F/T Ring to tell you
to pick up the line. The F/T Ring is a fast
double-ring made by your machine.
If you use Fax/Tel mode, see F/T Ring Time
(Fax/Tel mode only) on page 42 and Ring
Delay on page 42.
Manual 5
Manual mode turns off all automatic
answering functions unless you are using the
BT Call Sign feature.
To receive a fax in Manual mode, lift the
handset of an external telephone. When you
hear fax tones (short repeating beeps), press
Fax Start and choose Receive. You can
also use the Fax Detect feature to receive
faxes by lifting a handset on the same line as
the machine.
(See Fax Detect on page 43.)
External TAD 5
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be dealt with in one
of the following ways:
Faxes will be automatically received.
Voice callers can record a message on the
external TAD.
To connect your External TAD, see
Connecting an external TAD (telephone
answering device) on page 50.
Chapter 5
42
Receive Mode settings 5
Ring Delay 5
The Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have external or
extension telephones on the same line as the
machine, choose the maximum number of
rings.
(See Operation from external and extension
telephones on page 52 and Fax Detect
on page 43.)
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Setup Receive.
f Press Setup Receive.
g Press a or b to display Ring Delay.
h Press Ring Delay.
i Press the number of times the machine
will ring before it answers.
If you choose 0, the machine will answer
immediately and the line will not ring at
all.
j Press .
F/T Ring Time
(Fax/Tel mode only) 5
When somebody calls your machine, you and
your caller will hear the normal telephone
ring. The number of rings is set by the ring
delay setting.
If the call is a fax, then your machine will
receive it. However, if it is a voice call then the
machine will sound the F/T Ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the F/T
Ring, it means that you have a voice caller on
the line.
Because the F/T Ring is made by the
machine, extension and external telephones
will not ring. However, you can still answer
the call on any telephone by using a remote
code.
(For more information, see Using remote
codes on page 54.)
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Setup Receive.
f Press Setup Receive.
g Press a or b to display
F/T Ring Time.
h Press F/T Ring Time.
i Press how long the machine will ring to
alert you that you have a voice call (20,
30, 40 or 70 seconds).
j Press .
Receiving a fax
43
5
NOTE
Even if the caller hangs up during the fast
double-ring, the machine will continue to
ring for the set time.
Fax Detect 5
If Fax Detect is On: 5
The machine receives a fax call
automatically, even if you answer the call.
When you see Receiving on the
Touchscreen or when you hear “chirps”
through the handset you are using, just
replace the handset. Your machine will do the
rest.
If Fax Detect is Off: 5
If you are at the machine and answer a fax
call by lifting the handset, press Fax Start,
then press Receive to receive the fax.
If you answered at an extension or external
telephone, press l 51. (See Operation from
external and extension telephones
on page 52.)
NOTE
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone
handset, press the remote activation code
l 51.
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Fax Detect to Off.
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Setup Receive.
f Press Setup Receive.
g Press a or b to display Fax Detect.
h Press Fax Detect.
i Press On (or Off).
j Press .
Chapter 5
44
Fax Preview
(Monochrome only)
(MFC-J870DW)
5
How to preview a received fax5
You can view received faxes on the
Touchscreen by pressing (Fax) and
then (Received Faxes). When the
machine is in Ready mode, a pop-up
message will appear on the Touchscreen to
alert you of new faxes.
Setting Fax Preview 5
a Press (Settings).
b Press (Fax Preview).
c Press On (or Off).
d Press Yes.
e The Touchscreen will tell you that any
future faxes will not be printed as you
receive them.
Press Yes (or No).
f Press .
NOTE
When Fax Preview is turned on, a backup
copy of received faxes will not be printed
for Fax Forwarding and PC-Fax Receiving
operations, even if you have set Backup
Print to On.
Using Fax Preview 5
When you receive a fax, you will see a pop-up
message on the Touchscreen. (For example:
New Fax(es):01 [View])
a Press View.
The Touchscreen will display the fax list.
NOTE
• The fax list includes the old faxes and the
new fax. The new fax is indicated by a
blue mark next to the fax.
• If you want to see a fax that has already
been previewed, press (Fax) and
(Received Faxes).
b Press a or b to display the fax number of
the fax you want to see.
c Press the fax you want to see.
NOTE
• If your fax is large there may be a delay
before it is displayed.
• The Touchscreen will show the current
page number and total pages of the fax
message. When your fax message is over
99 pages the total number of pages will be
shown as “XX”.
Receiving a fax
45
5
Press the Touchscreen or Touchpanel
to perform the following operations.
d Press .
How to print a fax 5
a Press (Fax).
b Press (Received Faxes).
c Press the fax you want to view.
d Press .
If the fax is multiple pages, go to
step e.
If the fax is a single page, it will start
printing. Go to step f.
e Do one of the following:
Press Print All Pages to print
all pages of the fax. Go to step f.
Press Print Displayed Only to
print the displayed page.
Go to step g.
Press Print From Displayed to
print from the displayed page to the
last page. Go to step g.
f Do one of the following:
To delete the fax, press Yes.
To keep the fax in the memory,
press No.
g Press .
Description
Enlarge the fax.
Reduce the fax.
or
Scroll vertically.
or
Scroll horizontally.
Rotate the fax clockwise.
Delete the fax.
Press Yes to confirm.
Go back to the previous page.
Go to the next page.
Go back to the fax list.
Print the fax.
Do one of the following:
Press Print All Pages
to print the whole fax
message.
Press
Print Displayed Only
to only print the displayed
page.
Press
Print From Displayed
to print from the displayed
page to the last page.
Chapter 5
46
How to print all faxes in the list 5
a Press (Fax).
b Press (Received Faxes).
c Press Print/Delete.
d Do one of the following:
To print all new faxes, press a or b to
display Print All(New Faxes).
Press Print All(New Faxes).
To print all old faxes, press a or b to
display Print All(Old Faxes).
Press Print All(Old Faxes).
e Press .
How to delete all faxes in the list 5
a Press (Fax).
b Press (Received Faxes).
c Press Print/Delete.
d Do one of the following:
To delete all new faxes, press a or b
to display
Delete All(New Faxes).
Press Delete All(New Faxes).
To delete all old faxes, press a or b to
display
Delete All(Old Faxes).
Press Delete All(Old Faxes).
e Press Yes to confirm.
f Press .
Turning off Fax Preview 5
a Press (Settings).
b Press (Fax Preview).
c Press Off.
d Press Yes to confirm.
e If there are faxes stored in the memory,
do one of the following:
If you do not want to print the stored
faxes, press Continue.
The machine asks you to confirm the
deletion of the stored faxes.
Press Yes to confirm. Your faxes will
be deleted.
If you want to print all the stored
faxes, press
Print All Faxes Before Delete
.
If you do not wish to turn off Fax
Preview, press Cancel.
Press .
47
6
6
Voice operations 6
Fax/Tel mode 6
When the machine is in Fax/Tel mode, it will
use the F/T Ring (fast double-ring) to alert
you to pick up a voice call.
If you are at an external telephone, lift the
handset of the external telephone, and then
press Pickup to answer.
If you are at an extension telephone, you'll
need to lift the handset during the F/T Ring
Time and then press #51 between the fast
double-rings. If no one is on the line, or if
someone wants to send you a fax, send the
call back to the machine by pressing l 51.
Caller ID
(U.K. and Ireland only) 6
The Caller ID feature lets you use the Caller
ID subscriber service offered by many local
telephone companies. Call your telephone
company for details. This service shows the
telephone number, or name if it is available,
of your caller as the line rings.
After a few rings, the Touchscreen shows the
telephone number of your caller (and name, if
available). Once you answer a call, the Caller
ID information disappears from the
Touchscreen, but the call information stays
stored in the Caller ID memory.
You can view the list or choose one of these
numbers to fax to, add to Address Book, or
delete from the history. (See Caller ID history
on page 57.)
The ID Unknown message means the
call originated outside your Caller ID
service area.
The ID Withheld message means the
caller has intentionally blocked the
transmission of their information.
You can print a list of the Caller ID information
received by your machine. (See Advanced
User’s Guide: How to print a report.)
NOTE
The Caller ID service varies with different
carriers. Call your local telephone
company to find out about the kind of
service available in your area.
Setting the Caller ID to On 6
If you have Caller ID on your line, then this
function should be set to On to display the
caller's telephone number on the
Touchscreen as the telephone rings.
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Miscellaneous.
f Press Miscellaneous.
g Press Caller ID.
h Press On (or Off).
i Press .
Telephone and external devices 6
Chapter 6
48
Telephone services 6
Your machine supports the Caller ID
subscriber telephone service that some
telephone companies offer.
Features like Voice Mail, Call Waiting, Call
Waiting/Caller ID, answering services, alarm
systems or other custom features on one
telephone line may create problems with the
operation of your machine.
NOTE
Caller ID is available for U.K. and Ireland
only.
Setting the Telephone Line
Type 6
If you are connecting the machine to a line
that features PBX or ISDN to send and
receive faxes, it is also necessary to change
the Telephone Line Type accordingly by
completing the following steps.
a Press (Settings).
b Press All Settings.
c Press a or b to display
Initial Setup.
d Press Initial Setup.
e Press a or b to display
Phone Line Set.
f Press Phone Line Set.
g Press Normal, PBX or ISDN.
h Press .
PBX and TRANSFER 6
The machine is initially set to Normal, which
lets the machine connect to a standard PSTN
(Public Switched Telephone Network) line.
However, many offices use a central
telephone system or Private Branch
Exchange (PBX). Your machine can be
connected to most types of PBX. The
machine's recall feature supports timed break
recall only (TBR). TBR will work with most
PBX systems allowing you to gain access to
an outside line, or transfer calls to another
extension. The feature works when the R on
the Touchscreen is pressed.
NOTE
You can program a press of the R button
as part of a number stored in Address
Book. When programming the Address
Book number, press R first (the
Touchscreen shows ‘!’), then enter the
telephone number. If you do this, you do
not need to press R each time before you
dial using an Address Book. (See Storing
numbers on page 58.) However, if your
Telephone Line Type is not set to PBX on
the machine, you cannot use the Address
Book number that the R is programmed
into.
Telephone and external devices
49
6
Voice over Internet Protocol
(VoIP) 6
VoIP is a type of phone system that uses an
Internet connection instead of a traditional
telephone line. Telephone providers
frequently bundle VoIP together with Internet
and cable services.
Your machine may not work with some VoIP
systems. If you want to use your machine to
send and receive faxes on a VoIP system,
make sure that one end of your telephone
cord is connected to the socket labelled LINE
on your machine. The other end of the
telephone cord may be connected to a
modem, phone adapter, splitter, or other such
device.
If you have questions about how to
connect your machine to the VoIP
system, contact your VoIP provider.
After you have connected your machine to
the VoIP system, check for a dial tone. Lift the
external telephone's handset and listen for a
dial tone. If there is no dial tone, contact your
VoIP provider.
If you are having problems sending or
receiving faxes over a VoIP system, we
recommend changing the machine’s modem
speed to the Basic(for VoIP) setting
(see Telephone line interference / VoIP
on page 133).
Chapter 6
50
Connecting an external
TAD (telephone
answering device)
6
You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax calling
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave a voice
message.
The TAD must answer within four rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings, there are only 8 to 10 seconds of CNG
tones left for the fax “handshake”. Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.
NOTE
If you do not receive all your faxes,
shorten the Ring Delay setting on your
external TAD.
1TAD
When the TAD answers a call, the
Touchscreen shows Telephone.
IMPORTANT
DO NOT connect a TAD elsewhere on the
same telephone line.
Connection settings 6
The external TAD must be connected as
shown in the previous illustration.
a Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
b Carefully guide the telephone line cord
into the cable channel and out the back
of the machine.
c Lift the scanner cover to release the
lock. Gently push the scanner cover
support down and close the scanner
cover using both hands.
d Set your external TAD to one or two
rings. (The machine's Ring Delay setting
does not apply.)
e Record the outgoing message on your
external TAD.
1
1
Telephone and external devices
51
6
f Set the TAD to answer calls.
g Set the Receive Mode to
External TAD. (See Choose the
Receive Mode on page 39.)
Recording an outgoing
message (OGM) on an
external TAD 6
Timing is important in recording this
message.
a Record 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)
b Limit your speaking to 20 seconds.
NOTE
We recommend beginning your OGM with
an initial 5 second silence because the
machine may not hear the fax tones over
a voice. You may try omitting this pause,
but if your machine has trouble receiving,
then you must re-record the OGM to
include it.
Multi-line connections (PBX) 6
We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi-line system, we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
switchboard operator, we recommend that
you set the Receive Mode to Manual.
We cannot guarantee that your machine will
operate correctly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.
NOTE
Make sure the Telephone Line Type is set
to PBX. (See Setting the Telephone Line
Type on page 48.)
Chapter 6
52
External and extension
telephones
6
Connecting an external or
extension telephone 6
You can connect a separate telephone to
your machine as shown in the diagram.
1 Extension telephone
2 External telephone
NOTE
Please make sure you use an external
telephone with a cable no more than
3 metres long.
Operation from external and
extension telephones 6
If you answer a fax call on an extension or an
external telephone, you can make your
machine take the call by using the Remote
Activation Code. When you press the Remote
Activation Code l 51, the machine starts to
receive the fax.
If the machine answers a voice call and fast
double-rings for you to take over, use the
Remote Deactivation Code #51 to take the
call at an extension telephone. (See F/T Ring
Time (Fax/Tel mode only) on page 42.)
If you answer a call and no one is on
the line:
6
Assume you are receiving a manual fax.
Press l 51 and wait for the chirp or until the
Touchscreen shows Receiving, and then
hang up.
NOTE
You can also use the Fax Detect feature to
make your machine automatically take the
call. (See Fax Detect on page 43.)
1
2
Telephone and external devices
53
6
Using extension telephones
(U.K. only) 6
Your premises may already be wired with
parallel extension telephones, or you may
plan to add extension telephones to your line,
as well as your machine. While the simplest
arrangement is a straightforward parallel
connection, there are some problems with
this. The most obvious is inadvertent
interruption of a facsimile transmission
caused by someone picking up an extension
telephone to make an outgoing call. Also, the
remote activation code feature may not
operate reliably in such a simple
configuration.
This machine may also be set to make a
delayed transmission (i.e. a transmission at a
pre-set time). This pre-set job may coincide
with someone picking up an extension
handset.
These problems can easily be eliminated, if
you arrange modification of your extension
wiring circuit, such that extension devices are
connected “downstream” of your machine in
a master/slave configuration (see fig. 2). In
this configuration the machine can always
detect whether a telephone is in use. Thus it
will not attempt to seize the line during that
time. This is known as “telephone off-hook
detection.”
The inadvisable configuration is shown in
figure 1, and the recommended master/slave
configuration is shown in figure 2.
This new connection configuration can be
arranged by contacting BT, Kingston upon
Hull Telecommunications, your PBX
maintainer or a qualified telephone
installation company as appropriate. Simply
explained, the extension telephone circuit
should be terminated on a normal modular
plug (BT 431A style), which in turn should be
put into the modular socket of the white
“T”-shaped connector provided as part of the
line cord assembly.
Inadvisable connection of extension
sockets (Fig. 1.)
6
1 Extension socket
2 Master socket
3 Incoming line
Recommended connection of extension
sockets (Fig. 2.)
6
1 Extension socket
2 Master socket
3 Incoming line
The fax machine must be plugged into the
master socket.
NOTE
These telephones are now connected as
external devices (See Connecting an
external or extension telephone
on page 52.), because they are
connected to the fax machine via the
T-connector.
FAX
11
2
3
FAX
11
2
3
Chapter 6
54
Using remote codes 6
Remote Activation Code 6
If you answer a fax call on an extension or
external telephone, you can tell your machine
to receive it by dialling the Remote Activation
Code l 51. Wait for the chirping sounds and
then replace the handset. (See Fax Detect
on page 43.)
If you answer a fax call at the external
telephone, you can make the machine
receive the fax by pressing Fax Start and
choose Receive.
Remote Deactivation Code 6
If you receive a voice call and the machine is
in Fax/Tel mode, it will start to sound the F/T
Ring (fast double-ring) after the initial ring
delay. If you pick up the call on an extension
telephone, you can turn the F/T Ring off by
pressing #51 (make sure you press this
between the rings).
If the machine answers a voice call and fast
double-rings for you to take over, you can
take the call at the external telephone by
pressing Pickup.
Changing the remote codes 6
If you want to use Remote Activation, you
have to turn on the remote codes. The preset
Remote Activation Code is l 51. The preset
Remote Deactivation Code is #51. If you
want to, you can replace them with your own
codes.
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Setup Receive.
f Press Setup Receive.
g Press a or b to display Remote Codes.
h Press Remote Codes.
i Do one of the following:
If you want to change the Remote
Activation Code, press Act.Code.
Enter the new code, and then press
OK.
If you want to change the Remote
Deactivation Code, press
Deact.Code.
Enter the new code, and then press
OK.
If you do not want to change the
Codes, go to step j.
If you want to turn the Remote Codes
Off (or On), press Remote Codes.
Press Off (or On).
j Press .
NOTE
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Remote Activation Code and
Remote Deactivation Code to another
three-digit code using the numbers 0-9, l,
#.
• Remote Codes might not work with some
telephone systems.
55
7
7
How to dial 7
Manual dialling 7
a Load your document.
b (MFC-J650DW)
Press (Fax).
(MFC-J870DW)
Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
c Press all of the digits of the fax number.
d Press Fax Start.
Dialling from the Address
Book 7
a Load your document.
b Press (Fax).
c Press (Address Book).
d Do one of the following:
Press a or b to display the number
you want to dial.
Press , and then enter the first
letter of the name and press OK.
Press the name you want to dial.
If the name has two numbers, go to
step e.
If the name has one number, go to
step f.
e Press the number you want to dial.
f To send a fax, press Apply.
g Press Fax Start.
The machine scans and sends the fax.
Dialling and storing numbers 7
Chapter 7
56
Fax Redial 7
If you are sending a fax automatically and the
line is busy, the machine will redial up to three
times at five minute intervals.
Redial only works if you dialled from the
machine.
a Load your document.
b (MFC-J650DW)
Press (Fax).
(MFC-J870DW)
Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and then
(Sending Faxes).
c Press Redial.
d Press Fax Start.
NOTE
• In Real Time Transmission the automatic
redial feature does not work when you are
using the scanner glass.
• Redial will change to Pause when you
enter a fax number.
Additional Dialling
Operations
7
Outgoing Call history 7
The last 30 numbers you sent a fax to will be
stored in the outgoing call history. You can
choose one of these numbers to fax to, add to
the Address Book, or delete from the history.
a Press (Fax).
b Press (Call History).
c Press Outgoing Call.
d Press the number you want.
e Do one of the following:
To send a fax, press Apply.
Press Fax Start.
If you want to store the number,
press Edit and then press
Add to Address Book.
(See Advanced User’s Guide:
Storing Address Book numbers from
the Outgoing Call history.)
If you want to delete the number from
the Outgoing Call history list, press
Edit and then press Delete.
Press Yes to confirm.
Press .
Dialling and storing numbers
57
7
Caller ID history 7
This feature requires the Caller ID subscriber
service offered by many local telephone
companies. (See Caller ID (U.K. and Ireland
only) on page 47.)
The numbers, or names if available, from the
last 30 faxes and telephone calls you
received will be stored in the Caller ID history.
You can view the list or choose one of these
numbers to fax to, add to Address Book, or
delete from the history. When the thirty-first
call comes into the machine, it replaces
information about the first call.
NOTE
If you are not a Caller ID subscriber, you
can still view call dates from the Caller ID
history and delete entries from the list.
a Press (Fax).
b Press (Call History).
c Press Caller ID history.
d Press the number or the name you want.
e Do one of the following:
To send a fax, press Apply.
Press Fax Start.
If you want to store the number,
press Edit and then press
Add to Address Book.
(See Advanced User’s Guide:
Storing Address Book numbers from
the Caller ID history.)
If you want to delete the number from
the Caller ID history list, press Edit
and then press Delete.
Press Yes to confirm.
Press .
NOTE
You can print the Caller ID list.
(See Advanced User’s Guide: How to
print a report.)
Chapter 7
58
Storing numbers 7
You can set up your machine to do the
following types of easy dialling: Address Book
and Groups for broadcasting faxes.
NOTE
If you lose electrical power, the Address
Book numbers that are in the memory will
not be lost.
Storing a pause 7
When you are storing Address Book
numbers, you can insert one or more 3.5
second pauses by pressing Pause on the
Touchscreen.
Storing Address Book
numbers 7
You can store up to 100 Addresses with a
name, and each name can have two
numbers.
a Press (Fax).
b Press (Address Book).
c Press Edit.
d Press a or b to display
Add New Address.
e Press Add New Address.
f Press Name.
g Enter the name using the keyboard on
the Touchscreen (up to 16 characters).
Press OK.
(For help entering letters, see Entering
Text on page 171.)
h Press Address 1.
i Enter the first fax or telephone number
using the keyboard on the Touchscreen
(up to 20 digits).
Press OK.
NOTE
Be sure to include the area code when
entering a fax or telephone number.
Depending on the country, the Caller ID
names and history may not be displayed
correctly if the area code is not registered
with the fax or telephone number.
j If you want to store the second fax or
telephone number, press Address 2.
Enter the second fax or telephone
number using the keyboard on the
Touchscreen (up to 20 digits).
Press OK.
k Press OK to confirm.
l Do one of the following:
To store another Address Book
number, repeat steps c to k.
To finish storing numbers, press .
Dialling and storing numbers
59
7
Changing or deleting Address
Book names or numbers 7
You can change or delete an Address Book
name or number that has already been
stored.
a Press (Fax).
b Press (Address Book).
c Press Edit.
d Do one of the following:
Press a or b to display Change.
Press Change to edit the name or
numbers of an address. Go to
step e.
Press a or b to display Delete.
Press Delete.
Choose the numbers you want to
delete by pressing them to display a
red check mark.
Press OK.
Press Yes to confirm. Go to step i.
e Press a or b to display the number you
want to change.
f Press the number you want to change.
g Do one of the following:
If you want to change the name,
press Name.
Enter the new name (up to 16
characters) using the keyboard on
the Touchscreen. (For help entering
letters, see Entering Text
on page 171.)
Press OK.
If you want to change the first fax or
telephone number, press
Address 1.
Enter the new fax or telephone
number (up to 20 digits) using the
keyboard on the Touchscreen.
Press OK.
If you want to change the second fax
or telephone number, press
Address 2.
Enter the new fax or telephone
number (up to 20 digits) using the
keyboard on the Touchscreen.
Press OK.
NOTE
How to change the stored name or
number:
If you want to change a character or a
stored number, press d or c to position the
cursor to highlight the character or the
number you want to change, and then
press . Enter the new character or
number.
h Do one of the following:
Press OK to finish.
To change another Address Book
number, repeat steps c to h.
To make more changes, return
to g.
i Press .
60
8
How to copy 8
The following steps show the basic copy
operation.
a Do one of the following to load your
document:
Place the document face down in the
ADF.
(See Using the ADF on page 31.)
Place the document face down on
the scanner glass.
(See Using the scanner glass
on page 32.)
b Press (Copy).
The Touchscreen shows:
1 No. of Copies
You can enter the number of copies in
the following ways:
Press - or + on the Touchscreen (as
shown above).
Use the dial pad on the Touchpanel.
Press the number of copies on the
Touchscreen.
Enter the number of copies using the
keyboard on the Touchscreen.
Press OK.
c If you want more than one copy, enter
the number (up to 99).
d Press Mono Start or Colour Start.
Stop copying 8
To stop copying, press .
Making copies 8
1
Making copies
61
8
Copy options 8
You can change the following copy settings.
Press Copy, and then press Options. Press
a or b to scroll through the copy settings.
When the setting you want is displayed, press
it and choose your option. When you have
finished changing options, press OK.
(Basic User’s Guide)
For information about changing the following
copy settings, see page 61.
Paper Type
Paper Size
(Advanced User’s Guide)
For information about changing the following
copy settings, see Advanced User’s Guide:
Copy options.
Quality
Enlarge/Reduce
Page Layout
2in1(ID)
Stack/Sort
Density
2-sided Copy
Ink Save Mode
(MFC-J870DW)
Thin Paper Copy
(MFC-J870DW)
Book Copy
(MFC-J870DW)
Watermark Copy
(MFC-J870DW)
Remove Background Colour
Set New Default
Factory Reset
NOTE
If you want to sort copies, use the ADF.
Paper Type 8
If you are copying on a special type of paper,
set the machine for the type of paper you are
using to get the best print quality.
a Load your document.
b Press (Copy).
c Enter the number of copies you want.
d Press Options.
e Press a or b to display Paper Type.
f Press Paper Type.
g Press a or b to display Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency,
and then press the option you want to
set.
h If you do not want to change additional
settings, press OK.
i Press Mono Start or Colour Start.
Chapter 8
62
Paper Size 8
If you are copying on paper other than A4
size, you will need to change the Paper Size
setting. You can copy only on A4, A5,
Photo (10 15 cm) or Letter paper.
a Load your document.
b Press (Copy).
c Enter the number of copies you want.
d Press Options.
e Press a or b to display Paper Size.
f Press Paper Size.
g Press a or b to display A4, A5, 10x15cm
or Letter, and then press the option
you want to set.
h If you do not want to change further
settings, press OK.
i Press Mono Start or Colour Start.
63
9
9
PhotoCapture Center™
operations
(PHOTO mode)
9
Even if your machine is not connected to your
computer, you can print photos directly from
digital camera media or a USB Flash drive.
(See Print Images on page 66.)
You can scan documents and save them
directly to a memory card or USB Flash drive.
(See How to scan to a memory card or USB
Flash drive on page 67.)
If your machine is connected to a computer,
you can use your computer to access a
memory card or USB Flash drive that is
inserted in the front of the machine.
(See Software and Network User’s Guide.)
Using a memory card or USB
Flash drive 9
Your Brother machine has media drives
(slots) for use with the following popular
digital camera media: Memory Stick Duo™,
Memory Stick PRO Duo™, SD Memory Card,
SDHC Memory Card, SDXC Memory Card,
MultiMedia Card, MultiMedia Card plus and a
USB Flash drive.
The PhotoCapture Center™ feature lets you
print digital photos from your digital camera at
high resolution to get photo quality printing.
Printing photos from a memory
card or USB Flash drive
9
Chapter 9
64
Getting started 9
a Open the media slot cover.
b Firmly put a memory card or USB Flash drive into the correct slot.
1 USB Flash drive
IMPORTANT
The USB direct interface supports only a USB Flash
drive, a PictBridge-compatible camera, or a digital
camera that uses the USB mass storage as standard.
Any other USB devices are not supported.
2 Memory card slot
Slot Compatible memory cards
Upper slot
Memory Stick Duo™
Memory Stick PRO Duo™
Memory Stick Micro™
(Adapter required)
Lower slot
SD Memory Card
SDHC Memory Card
SDXC Memory Card
MultiMedia Card
MultiMedia Card plus
miniSD (Adapter required)
miniSDHC (Adapter required)
microSD (Adapter required)
microSDHC (Adapter required)
MultiMedia Card mobile
(Adapter required)
1
2
Printing photos from a memory card or USB Flash drive
65
9
IMPORTANT
• DO NOT insert a Memory Stick Duo™ into the lower SD slot, this may cause damage to the
machine.
• DO NOT insert more than one media card in the machine at the same time. Doing this may
cause damage to the machine.
• DO NOT unplug the power cord or remove the memory card or USB Flash drive from the media
drive (slot) or USB direct interface while the machine is reading or writing to the memory card
or USB Flash drive. You will lose your data or damage the card.
The machine can only read one device at a time.
Chapter 9
66
Print Images 9
View Photos 9
You can preview your photos on the
Touchscreen before you print them. If your
photos are large files there may be a delay
before each photo is displayed.
a Open the media slot cover.
b Put the memory card or USB Flash drive
in the correct slot.
c Press Photo.
d Press d or c to display View Photos.
e Press View Photos.
f Do one of the following:
If you want to choose photos to print
or print more than one for an image,
go to step g.
If you want to print all photos, press
Print All. Press Yes to confirm.
Go to step j.
g Press d or c to display the photo you
want to print, and then press it.
h Enter the number of copies you want
either by entering the number of copies
or by pressing + or -.
Press OK.
i Repeat steps g and h until you have
chosen all the photos you want to print.
j Press OK.
k Read and confirm the displayed list of
options and do one of the following:
If you want to change the print
settings, press Print Settings.
(See Advanced User’s Guide:
PhotoCapture Center™ print
settings.)
If you do not want to change any
settings, go to step l.
l Press Start to print.
Printing photos from a memory card or USB Flash drive
67
9
PhotoCapture Center™
print settings
9
You can temporarily change the print settings
for the next print.
The machine returns to its default settings
after 1 minute.
NOTE
You can save the print settings you use
most often by setting them as the default.
(See Advanced User’s Guide: Setting
your changes as a new default.)
How to scan to a
memory card or USB
Flash drive
9
You can scan monochrome and colour
documents to a memory card or USB Flash
drive. Monochrome documents will be stored
in PDF (*.PDF) or TIFF (*.TIF) file formats.
Colour documents may be stored in PDF
(*.PDF) or JPEG (*.JPG) file formats. The
factory setting is Colour, 200 dpi and the
default format is PDF. The machine creates
file names based on the current date.
(See Quick Setup Guide.) For example, the
fifth image scanned on July 1, 2013 would be
named 01071305.PDF. You can change the
colour and resolution.
a Load your document.
b Open the media slot cover.
c Put the memory card or USB Flash drive
in the correct slot.
d Press Scan to Media.
IMPORTANT
DO NOT take out the memory card or
USB Flash drive while the machine is
reading or writing to it to avoid damaging
the card, USB Flash drive, or the data
stored on them.
e Do one of the following:
If you want to use the default
settings, go to j.
If you want to change the default
settings, go to f.
f Press Options.
Chapter 9
68
g Choose the settings for Scan Type,
Resolution, File Type,
Scan Size, Scan Long Paper,
File Name, Auto Crop
1
and
Remove Background Colour as
required.
1
MFC-J870DW only
NOTE
• If you chose colour in the scan type
setting, you cannot choose the file type
TIFF.
• If you chose monochrome in the scan type
setting, you cannot choose the file type
JPEG.
• Scan Long Paper is available only
when using the ADF.
• Remove Background Colour
removes the base colour of documents to
make the scanned data more
recognizable.
h The file name is set automatically.
However, you can create a name of your
choice using the keyboard on the
Touchscreen. Press File Name, and
then enter the file name. You can only
change the first 6 digits of the file name.
Press OK.
i Press OK.
NOTE
If you want to save the settings as a
shortcut, press Save as Shortcut.
j Press Start.
If you are using the scanner glass, the
Touchscreen shows Next page?.
Press Yes or No. After you finish
scanning, make sure you choose No
before removing the memory card or
USB Flash drive from the machine.
69
10
10
Printing a document 10
The machine can receive and print data from
your computer. To print from a computer, you
must install the printer driver.
(For more information, see Software and
Network User’s Guide.)
a Install the Brother printer driver from the
CD-ROM. (See Quick Setup Guide.)
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties or
Preferences, depending on the
application you are using.
d Choose the settings you want to change
in the Properties dialog box.
Commonly used settings include:
Media Type
Print Quality
Paper Size
Orientation
Colour / Greyscale
Ink Save Mode
Scaling
2-sided / Booklet
e Click OK.
f Click Print (or OK depending on the
application you are using) to begin
printing.
How to print from a computer 10
70
11
Before scanning 11
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)
Configure the machine with a TCP/IP address if network scanning does not work.
(See Software and Network User’s Guide.)
How to scan to a computer 11
How to scan to a computer
71
11
Scanning a document as a PDF file using
ControlCenter4 (Windows
®
) 11
(For detailed information, see Software and Network User’s Guide.)
NOTE
• The screens on your PC may vary depending on your model.
• This section is based on using the Advanced Mode of ControlCenter4.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
a Load your document. (See How to load documents on page 31.)
b (Windows
®
XP, Windows Vista
®
and Windows
®
7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows
®
8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click
OK.
d Make sure the machine you want to use is selected from the Model drop-down list.
Chapter 11
72
e Set the scanning configuration.
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
f Click OK.
1
2
4
5
3
How to scan to a computer
73
11
g Click File.
h Press Scan.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
Chapter 11
74
How to change the machine’s SCAN mode
settings for PDF scanning
11
You can change your machine’s Scan mode settings using ControlCenter4. (Windows
®
)
a (Windows
®
XP, Windows Vista
®
and Windows
®
7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows
®
8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model drop-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.
How to scan to a computer
75
11
e Choose the File tab. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
f Click OK.
1
2
4
5
3
Chapter 11
76
How to scan a document as a PDF file using the Touchscreen 11
a Load your document. (See How to load documents on page 31.)
b Press (Scan).
c Press d or c to display to File.
d Press to File.
e If the machine is connected to a network, press the PC Name.
Do one of the following:
If you want to use the default settings, go to step j.
If you want to change the default settings, go to step f.
f Press Options.
g Press Set with Touch Panel.
Press On.
h Choose the settings for Scan Type, Resolution, File Type, Scan Size and
Remove Background Colour as required.
i Press OK.
j Press Start.
The machine starts the scanning process.
NOTE
The following scan modes are available.
• to OCR
• to File
• to Image
• to Media
• to E-mail
• WS Scan
1
(Web Services Scan)
1
Windows
®
users only. (Windows Vista
®
SP2 or later, Windows
®
7 and Windows
®
8)
(See Software and Network User’s Guide.)
77
12
12
Printing with NFC (Near
Field Communication)
12
If your Android™ device supports the NFC
function, you can print data (photos, PDF
files, text files, web pages and E-mail
messages) from your device by touching it to
the NFC logo on the lower left of the front of
the machine.
You must download and install Brother
iPrint&Scan to your Android™ device to use
this function.
(For more information, see Mobile Print/Scan
Guide for Brother iPrint&Scan: For Android™
Devices.)
Scanning with NFC
(Near Field
Communication)
12
If your Android™ device supports the NFC
function, you can scan photos and
documents to your device by touching it to the
NFC logo on the lower left of the front of the
machine.
You must download and install Brother
iPrint&Scan to your Android™ device to use
this function.
(For more information, see Mobile Print/Scan
Guide for Brother iPrint&Scan: For Android™
Devices.)
NOTE
NFC (Near Field Communication) allows
for simplified transactions, data exchange,
and wireless connections between two
devices that are in close range of each
other.
How to print and scan with NFC
(Near Field Communication)
(MFC-J870DW)
12
78
13
Overview 13
Your Brother machine can print on printable
media, including CD-R/RW, DVD-R/RW and
Blu-ray Disc™.
There are three ways to print on printable
media:
Printing by copying
You can copy the image of an existing disc
label or a square document, such as a
photo, and print the image on to the
printable disc.
Printing from media
You can select an image stored in a
memory card or USB Flash drive and print
the image on to the printable disc.
Printing from a computer
(Windows
®
/Macintosh)
You can create a label image using
NewSoft CD Labeler and print the image
on to the printable disc.
For details about how to print on a
CD/DVD/BD using printing by copying,
printing from media, and printing from a
computer, see Print from a computer
(Windows
®
) on page 78 and also
see Software and Network User’s Guide.
Print from a computer
(Windows
®
) 13
Your Brother machine can print on printable
media, including CD-R/RW, DVD-R/RW and
Blu-ray Disc™ from a computer using the
NewSoft CD Labeler application.
This section briefly introduces the steps for
Windows
®
. For Macintosh, see Software and
Network User’s Guide.
NOTE
To use NewSoft CD Labeler, you must
install the NewSoft CD Labeler application
from the CD-ROM supplied with your
machine. For more information, see Quick
Setup Guide.
a Start NewSoft CD Labeler in the
following way.
(Windows
®
XP, Windows Vista
®
and
Windows
®
7)
Click (Start)/All Programs/
NewSoft CD Labeler/
NewSoft CD Labeler.
(Windows
®
8)
Click (NewSoft CD Labeler).
b Create a label image using the NewSoft
CD Labeler application.
How to print on a Disc
(CD/DVD/BD) (MFC-J870DW)
13
How to print on a Disc (CD/DVD/BD) (MFC-J870DW)
79
13
NOTE
For more information about how to create
a label image, see the NewSoft CD
Labeler user’s guide in the following way.
(Windows
®
XP, Windows Vista
®
and
Windows
®
7)
Click (Start)/All Programs/
NewSoft CD Labeler/
NewSoft CD Labeler Help.
(Windows
®
8)
Right-click on the Start screen. Click the
All apps icon that appears at the bottom
of the screen, and then click
NewSoft CD Labeler Help.
c After you have created your disc label,
choose the Print command.
d Choose the name of your machine in the
Print dialog box and click Properties.
The printer driver window appears.
e Choose your settings for the following
options on the Basic tab.
Media Type: Choose
Printable Disc.
Print Quality: Choose Normal or
Slow Drying.
Paper Size: Choose
12 cm Disc (120 mm).
Copies: Choose the number of
copies you want.
Change other settings as desired.
Click OK.
f Continue your operation according to
the on-screen instructions.
(For more information, see Software
and Network User’s Guide.)
NOTE
For information about loading a printable
disc on the tray, see How to load a Disc
(CD/DVD/BD) on page 79.
How to load a Disc
(CD/DVD/BD)
13
The Disc Tray accommodates 12 cm discs
only.
NOTE
If you want to do a test print on paper, DO
NOT load a CD/DVD/BD.
a Open the document cover and remove
the Disc Tray.
b Close the document cover.
Chapter 13
80
c Push and pull down the Disc Guide (1).
Pull the Disc Guide towards you to open
it (2).
d Make sure that there is over 10 cm of
free space behind the machine.
1 10 cm
e Firmly place a printable disc on the Disc
Tray.
NOTE
• Make sure the disc is placed onto the Disc
Tray with the print side face up.
• Make sure there is no dirt on the Disc
Tray.
f Insert the Disc Tray into the Disc Guide
and line up the triangular marks.
2
1
1
How to print on a Disc (CD/DVD/BD) (MFC-J870DW)
81
13
g After the disc has finished printing,
remove the Disc Tray and close the Disc
Guide.
h Open the document cover and store the
Disc tray in it.
i Close the document cover.
IMPORTANT
• If the printing area shifts and the Disc Tray
or the transparent area near the centre of
the disc gets printed on, immediately wipe
the ink off those areas.
• Always close the Disc Guide and store the
Disc Tray in the document cover after
printing. If you do not, the Disc Tray may
become warped or bent and cause a
malfunction when used.
82
A
Replacing the ink
cartridges
A
Your machine is equipped with an ink dot
counter. The ink dot counter monitors the
level of ink in each of the four cartridges.
When the machine detects an ink cartridge is
running out of ink, the machine will display a
message.
The Touchscreen will show which ink
cartridge is low or needs replacing. Be sure to
follow the Touchscreen prompts to replace
the ink cartridges in the correct order.
Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.
CAUTION
If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.
IMPORTANT
Brother multifunction machines are
designed to work with ink of a particular
specification and will work to a level of
optimum performance and reliability when
used with Brother Original ink cartridges.
Brother cannot guarantee this optimum
performance and reliability if ink or ink
cartridges of other specifications are
used. Brother does not therefore
recommend the use of cartridges other
than Brother Original cartridges or the
refilling of used cartridges with ink from
other sources. Damage to the product
caused by the use of consumables
manufactured by third parties may not be
covered by the product warranty. Please
refer to the terms of the product warranty.
a Open the ink cartridge cover (1).
If one or more of the ink cartridges have
reached the end of their life, the
Touchscreen shows
B&W 1-sided Print Only or
Cannot Print.
Routine maintenance A
1
Routine maintenance
83
A
b Press the lock release lever as shown to
release the cartridge indicated on the
Touchscreen. Remove the cartridge
from the machine.
c Open the new ink cartridge bag for the
colour indicated on the Touchscreen,
and then take out the ink cartridge.
d Turn the green release lever on the
orange protective packing (1)
counterclockwise until it releases the
vacuum seal. Then remove the orange
protective packing as shown.
IMPORTANT
DO NOT touch the cartridge in the area
indicated (2); this can prevent the
machine from detecting the cartridge.
1
2
1
2
84
e Each colour has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
f Gently push the back of the ink cartridge
marked “PUSH” until the cartridge lever
lifts, and then close the ink cartridge
cover.
g The machine will automatically reset the
ink dot counter.
NOTE
• If you replaced an ink cartridge, for
example Black, the Touchscreen may ask
you to verify that it was a brand new one
(for example, Did you change
Black). For each new cartridge you
installed, press Yes to reset the ink dot
counter for that colour. If the ink cartridge
you installed is not a brand new one, be
sure to press No.
• If the Touchscreen shows
No Ink Cartridge or
Cannot Detect after you install the ink
cartridge check that the ink cartridge is a
brand new Brother Original cartridge and
that it is installed correctly. Remove the
ink cartridge and reinstall it slowly and
firmly until the cartridge lever lifts.
IMPORTANT
• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.
•
DO NOT touch the cartridge insertion slots.
If you do so, the ink may stain your skin.
• DO NOT shake the ink cartridges. If ink
gets on your skin or clothing, immediately
wash it off with soap or detergent.
• If you mix the colours by installing an ink
cartridge in the wrong position, the
Touchscreen shows
Wrong Ink Colour. Check which ink
cartridges are not matched by colour to
their ink cartridge positions and move
them to their correct positions.
• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.
• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.
Routine maintenance
85
A
Cleaning and checking
the machine
A
Cleaning the scanner glass A
a Unplug the machine from the electrical
socket.
b Lift the document cover (1). Clean the
scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.
c In the ADF unit, clean the white bar (1)
and the glass strip (2) with a lint-free
cloth moistened with a non-flammable
glass cleaner.
NOTE
In addition to cleaning the glass strip with
a non-flammable glass cleaner, run your
finger tip over the glass strip to see if you
can feel anything on it. If you feel dirt or
debris, clean the glass strip again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.
2
1
3
i
When there is a
spot of dirt or
correction fluid
on the glass strip,
the printed
sample shows a
vertical line.
After the glass
strip is cleaned,
the vertical line is
gone.
2
1
86
Cleaning the print head A
To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.
Clean the print head if you get a horizontal
line in the text or graphics, or blank text on
your printed pages. You can clean Black only,
three colours at a time
(Yellow/Cyan/Magenta), or all four colours at
once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
a Press .
NOTE
You can also press (Settings) and
Ink.
b Press Cleaning.
c Press Black, Colour or All.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to the Ready mode.
NOTE
• If you clean the print head at least five
times and the print has not improved, try
installing a new Brother Original
Innobella™ ink cartridge for each problem
colour. Try cleaning the print head again
up to five more times. If the print has not
improved contact Brother customer
service or your local Brother dealer.
• You can also clean the print head from
your PC.
(See Software and Network User’s
Guide.)
Checking the print quality A
If faded or streaked colours and text appear
on your printouts, some of the print head
nozzles may be clogged. You can check this
by printing the Print Quality Check Sheet and
looking at the nozzle check pattern.
a Press .
NOTE
You can also press (Settings) and
Ink.
b Press Test Print.
c Press Print Quality.
d Press OK.
The machine begins printing the Print
Quality Check Sheet.
e Check the quality of the four colour
blocks on the sheet.
Routine maintenance
87
A
f The Touchscreen asks you if the print
quality is OK.
Do one of the following:
If all lines are clear and visible, press
Yes to finish the Print Quality check
and go to step j.
If you can see missing short lines as
shown below, press No.
g The Touchscreen asks you if the print
quality is OK for black and then the three
colours.
Press Yes or No.
h The Touchscreen asks you if you want
to start cleaning.
Press OK.
The machine starts cleaning the print
head.
i After the cleaning procedure is finished,
press OK.
The machine prints the Print Quality
Check Sheet again. Return to step e.
j Press .
If you clean the print head at least five times
and the print has not improved, try installing a
new Original Brother Brand replacement ink
cartridge for each problem colour. Try
cleaning the print head again up to five more
times. If the print has not improved, contact
Brother customer service or your local
Brother dealer.
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
NOTE
Checking the print alignment A
If your printed text becomes blurred or
images become faded, you may need to
adjust the print alignment after transporting
the machine.
a Press .
NOTE
You can also press (Settings) and
Ink.
b Press Test Print.
c Press Alignment.
OK Poor
i
When a print head
nozzle is clogged
the printed
sample looks like
this.
After the print
head nozzle is
cleaned, the
horizontal lines
are gone.
88
d Press OK.
The machine starts printing the
Alignment Check Sheet.
e For the “A” pattern, press a or b to
display the number of the test print that
has the least visible vertical stripes
(1-9), and then press it.
Press OK.
Repeat this step for the B, C and D
patterns.
In the example number 6 is the best
choice for A, B, C and D.
f Press .
NOTE
Setting the date and
time
A
The Touchscreen displays the date and time.
If it is not current, follow these instructions to
re-enter it.
You can add the date and time to each fax
you send by setting your Station ID.
a Press (Settings).
b Press All Settings.
c Press a or b to display
Initial Setup.
d Press Initial Setup.
e Press a or b to display Date & Time.
f Press Date & Time.
g Press Date.
h
Enter the last two digits of the year on
the Touchscreen, and then press OK.
i Enter the two digits for the month on the
Touchscreen, and then press OK.
j Enter the two digits for the day on the
Touchscreen, and then press OK.
k Press Time.
l Enter the time (in 24-hour format) using
the keyboard on the Touchscreen.
Press OK.
(For example, enter 19:45 for 7:45 PM.)
m Press .
i
When the print
alignment is not
adjusted properly,
text looks blurry
like this.
After the print
alignment is
adjusted properly,
text looks like this.
89
B
B
Identifying your problem B
First, check the following.
The machine's power cord is connected correctly and the machine's power switch is turned on.
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
Touchscreen Messages
(See Error and maintenance messages on page 91.)
If you did not solve your problem with the above checks, identify your problem and then go to the
suggested page.
Paper handling and Printing problems:
Printing Difficulties on page 121
Print Quality Difficulties on page 123
Paper Handling Difficulties on page 124
Printing Received Faxes on page 126
Telephone and Fax problems:
Telephone Line or Connections on page 126
Handling Incoming Calls on page 129
Receiving Faxes on page 127
Sending Faxes on page 128
Copying problems:
Copying Difficulties on page 130
Troubleshooting B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
90
Scanning problems:
Scanning Difficulties on page 130
PhotoCapture Center™ Difficulties on page 130
Software and Network problems:
Software Difficulties on page 131
Network Difficulties on page 131
Difficulties when entering data on page 132
Troubleshooting
91
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
in the table.
You can clear most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Error Message Cause Action
B&W 1-sided Print Only
Replace ink.
One or more of the colour ink
cartridges have reached the end of
their life.
You can use the machine in
monochrome mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
Touchscreen, each operation works
in the following way:
Printing
If you choose Greyscale in the
Advanced tab of the printer
driver, you can use the machine
as a monochrome printer.
2-sided printing is not available
when this message appears.
Copying
If the paper type is set to
Plain Paper you can make
copies in monochrome.
2-sided copying is not available
when this message appears.
Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine will
receive and print the faxes in
monochrome.
If a sending machine has a colour
fax, the machine’s “handshake”
will ask that the fax be sent as
monochrome.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 82.)
NOTE
The machine will stop all print
operations, you cannot use the
machine until a new ink cartridge is
installed in the following cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper or
Inkjet Paper.
• (Windows
®
) If you check
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you check
Slow Drying Paper in the
Print Settings of the printer
driver.
92
BT Call Sign On
(U.K. only)
BT Call Sign is set to ON. You cannot
change the Receive Mode from
Manual to another mode.
Set BT Call Sign to OFF.
(See Advanced User’s Guide: BT Call
Sign (U.K. only).)
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not
detect it.
Take out the new ink cartridge and
re-install it slowly and firmly until the
cartridge lever lifts. (See Replacing
the ink cartridges on page 82.)
An ink cartridge is not installed
correctly.
If you are using non Brother Original
ink, the machine may not detect the
ink cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.
Cannot Detect Ink
Volume
If you are using non Brother Original
ink, the machine may not detect the
ink volume.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.
Cannot Print
Replace ink.
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available,
monochrome faxes will be stored in
the memory. If a sending machine
has a colour fax, the machine's
“handshake” will ask that the fax be
sent as monochrome.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 82.)
Check for a Printable
Disc
(MFC-J870DW)
The disc cannot be printed on. Remove the disc and place a
printable disc on the Disc Tray. Insert
the Disc Tray into the Disc Guide and
line up the triangular marks.
Press RestartPrinting.
A disc is not in the Disc Tray. Make sure a disc is correctly placed in
the Disc Tray.
Comm. Error Poor telephone line quality caused a
communication error.
If the problem continues, call the
telephone company and ask them to
check your telephone line.
Connection Failed You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open. The scanner cover is not locked in the
closed position.
Lift the scanner cover, and then close
it again.
Make sure the telephone line cord
and USB cable (if used) have been
guided correctly through the cable
channel and out the back of the
machine.
The ink cartridge cover is not locked
in the closed position.
Firmly close the ink cartridge cover
until it locks into place.
Error Message Cause Action
Troubleshooting
93
B
Data Remaining in
Memory
Print data is left in the machine's
memory.
Press . The machine will cancel
the job and clear it from the memory.
Try to print again.
Disc Jam [Front]
(MFC-J870DW)
The disc jammed while printing. The
Disc Tray was ejected from the front
of the machine.
Remove the Disc Tray from the Disc
Guide.
(See Disc Tray is jammed at the front
of the machine on page 119.)
Disc Jam [Rear]
(MFC-J870DW)
The disc jammed while printing. Make sure there is enough space
behind the machine.
Lift the scanner cover. Gently push
the Disc Tray toward the back of the
machine and remove the Disc Tray.
(See Disc Tray is jammed at the back
of the machine on page 119.)
Disc Tray did not Feed
(MFC-J870DW)
The Disc Tray is not inserted into the
Disc Guide.
After placing a disc on the Disc Tray,
insert the Disc Tray into the Disc
Guide and line up the triangular
marks. Press RestartPrinting.
Disc Tray hit at back
of machine
(MFC-J870DW)
There is not enough space behind the
machine for the Disc Tray to feed.
The Disc Tray was ejected from the
front of the machine.
Remove the Disc Tray from the Disc
Guide.
(See Disc Tray is jammed at the front
of the machine on page 119.)
The Disc Tray is stuck inside the back
of the machine.
Make sure there is enough space
behind the machine.
Lift the scanner cover. Gently push
the Disc Tray toward the back of the
machine and remove the Disc Tray.
(See Disc Tray is jammed at the back
of the machine on page 119.)
Disconnected The other person or other person's
fax machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and
you are using a VoIP (Voice over IP)
system, try changing the
Compatibility to Basic (for VoIP). (See
Telephone line interference / VoIP
on page 133.)
Document Jam/too Long
The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
(See Using the ADF on page 31.)
(See Document jam on page 104.)
Error Message Cause Action
94
Failed to detect the
original
(MFC-J870DW)
The machine failed to detect the
original (disc or photo) when
scanning.
Do one of the following:
Remove any dirt from the scanner
glass.
Before scanning, choose the type
of the document (disc or paper).
While scanning, close the
scanner cover.
Place only one sheet on the
scanner glass.
Make sure the document is
placed correctly on the scanner
glass.
High Temperature The room temperature is too high. After lowering the room temperature,
allow the machine to cool down to
room temperature. Try again later.
Hub is Unusable. A hub or USB Flash drive with hub
has been connected to the USB direct
interface.
Hubs, including a USB Flash drive
that have a hub built in, are not
supported. Unplug the device from
the USB direct interface.
Image Too Long
(MFC-J870DW)
The proportions of your photo are
irregular so effects could not be
added.
Choose a regularly proportioned
image.
Image Too Small
(MFC-J870DW)
The size of your photo is too small to
trim.
Choose a larger image.
Error Message Cause Action
Troubleshooting
95
B
Ink Absorber Full The ink absorber box or flushing box
is full. These components are
periodic maintenance items that may
require replacement after a period of
time to ensure optimum performance
from your Brother machine. Because
these components are periodic
maintenance items, the replacement
is not covered under the warranty.
The need to replace these items and
the time period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.
NOTE
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
The ink absorber box or flushing box
will need to be replaced. Contact
Brother Customer Service or your
local Brother Authorised Service
Centre to have your machine
serviced.
Other reasons for cleaning are:
1 After a paper jam has been
cleared, the machine
automatically cleans itself before
the next received fax is printed.
2 The machine automatically cleans
itself after sitting idle for more than
30 days (infrequent use).
3 The machine automatically cleans
itself after ink cartridges of the
same colour have been replaced
12 times.
Ink Absorber NearFull
The ink absorber box or flushing box
is nearly full.
Contact Brother customer service or
your local Brother dealer.
Ink Low One or more of the ink cartridges are
near the end of their life. If one of the
colour ink cartridges is near the end
of its life and someone is sending you
a colour fax, your machine’s
“handshake” will ask that the fax be
sent as monochrome. If the sending
machine has the ability to convert it,
the colour fax will be printed at your
machine as a monochrome fax.
Order a new ink cartridge. You can
continue printing until the
Touchscreen shows
Cannot Print. (See Replacing the
ink cartridges on page 82.)
Error Message Cause Action
96
Low Temperature The room temperature is too low. After increasing the room
temperature, allow the machine to
warm up to room temperature. Try
again later.
Media Error The memory card is either corrupted,
incorrectly formatted, or there is a
problem with the memory card.
Remove the memory card from the
media drive (slot) of the machine and
format it correctly.
Put the card firmly into the slot again
to make sure it is in the correct
position. If the error remains, check
the media drive (slot) of the machine
by putting in another memory card
that you know is working.
Media is Full. The memory card or USB Flash drive
you are using already contains 999
files.
Your machine can only save to your
memory card or USB Flash drive if it
contains less than 999 files. Delete
unused files and try again.
The memory card or USB Flash drive
you are using does not have enough
free space to scan the documents.
Press .
Delete unused files from your
memory card or USB Flash drive to
make some free space, and then try
again.
No Caller ID There is no incoming call history. You
did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.
If you want to use the Caller ID
feature, call your telephone company.
(See Caller ID (U.K. and Ireland only)
on page 47.)
No File The memory card or USB Flash drive
in the media drive does not contain a
.JPG file.
Put the correct memory card or USB
Flash drive into the slot again.
No Ink Cartridge An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly and firmly until the
cartridge lever lifts. (See Replacing
the ink cartridges on page 82.)
Error Message Cause Action
Troubleshooting
97
B
No Paper Fed The machine is out of paper or paper
is not correctly loaded in the paper
tray.
Do one of the following:
Refill the paper in the paper tray,
and then press OK on the
Touchscreen.
Remove and reload the paper,
then press OK on the
Touchscreen. (See Loading
paper and other print media
on page 19.)
The photo paper tray is in the wrong
position.
Return the photo paper tray to the
normal printing position when you use
cut sheet paper. (See Loading photo
paper on page 24.)
The paper tray was not fully inserted. Remove the paper tray and re-install
it until it locks into place, and then
press OK on the Touchscreen.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is
closed evenly at both ends.
(MFC-J650DW)
Printer jam or paper jam
(MFC-J650DW) on page 106
(MFC-J870DW)
Printer jam or paper jam
(MFC-J870DW) on page 112
The paper is jammed in the machine. Remove the jammed paper by
following the steps in each section
below:
(MFC-J650DW)
Printer jam or paper jam
(MFC-J650DW) on page 106
(MFC-J870DW)
Printer jam or paper jam
(MFC-J870DW) on page 112
If this error occurs often during
2-sided copying or 2-sided printing,
the paper feed rollers may be stained
with ink. Clean the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)
No Response/Busy The number you dialled has not
answered or is busy.
Verify the number and try again.
Error Message Cause Action
98
Out of Fax Memory The fax memory is full. Do one of the following:
Clear the data from the memory.
To gain extra memory, you can
turn off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Out of Memory The machine's memory is full. If a fax sending or copy operation
is in process:
Press , Quit or Close and
wait until the other operations that
are in progress finish, and then try
again.
Press Send Now to send the
pages scanned so far.
Press Partial Print to copy
the pages scanned so far.
Clear the data in the memory. To
gain extra memory, you can turn
off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Error Message Cause Action
Troubleshooting
99
B
Paper Jam [Front] The paper is jammed in the machine. Remove the jammed paper by
following the steps in each section
below:
(MFC-J650DW)
Printer jam or paper jam
(MFC-J650DW) on page 106
(MFC-J870DW)
Printer jam or paper jam
(MFC-J870DW) on page 112
Make sure the paper length guide is
set to the correct paper size.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine by following
the steps in each section below:
(MFC-J650DW)
Additional paper jam clear
operations on page 109
(MFC-J870DW)
Additional paper jam clear
operations on page 116
Paper Jam [Front,Rear]
The paper is jammed in the machine. Remove the jammed paper by
following the steps in each section
below:
(MFC-J650DW)
Printer jam or paper jam
(MFC-J650DW) on page 106
(MFC-J870DW)
Printer jam or paper jam
(MFC-J870DW) on page 112
Make sure the paper length guide is
set to the correct paper size.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine by following
the steps in each section below:
(MFC-J650DW)
Additional paper jam clear
operations on page 109
(MFC-J870DW)
Additional paper jam clear
operations on page 116
Error Message Cause Action
100
Paper Jam [Rear] The paper is jammed in the machine. Remove the jammed paper by
following the steps in each section
below:
(MFC-J650DW)
Printer jam or paper jam
(MFC-J650DW) on page 106
(MFC-J870DW)
Printer jam or paper jam
(MFC-J870DW) on page 112
Make sure the paper length guide is
set to the correct paper size.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine by following
the steps in each section below:
(MFC-J650DW)
Additional paper jam clear
operations on page 109
(MFC-J870DW)
Additional paper jam clear
operations on page 116
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Touchscreen Init.
Failed
The Touchscreen was pressed
before the power on initialization was
completed.
Make sure that nothing is touching or
resting on the Touchscreen,
especially when plugging the
machine in.
Debris may be stuck between the
lower part of the Touchscreen and its
frame.
Insert a piece of stiff paper between
the lower part of the Touchscreen and
its frame and slide it back and forth to
push out the debris.
Error Message Cause Action
Troubleshooting
101
B
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
Unable to Scan XX
The machine has a mechanical
problem.
—OR—
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, do the following.
(MFC-J650DW)
See Transferring your faxes or Fax
Journal report on page 103 before
disconnecting the machine so you will
not lose any important messages.
Then disconnect the machine from
the power for several minutes and
reconnect it.
(MFC-J870DW)
Disconnect the machine from the
power for several minutes and
reconnect it. (The machine can be
turned off for approximately 24 hours
without losing faxes stored in the
memory. See Transferring your faxes
or Fax Journal report on page 103.)
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
A broken device has been connected
to the USB direct interface.
Unplug the device from the USB
direct interface, then press to
turn the machine off and then on
again.
Unusable Device
Please disconnect
USB device.
A USB device or USB Flash drive that
is not supported has been connected
to the USB direct interface.
For more information, visit us at
http://solutions.brother.com/
.
Unplug the device from the USB
direct interface. Turn the machine off
and then on again.
Wrong Ink Colour An ink cartridge has been installed in
the wrong position.
Check which ink cartridges are not
matched by colour to their ink
cartridge positions and move them to
their correct positions.
Error Message Cause Action
102
Wrong Paper The Paper Size setting does not
match the size of paper in the tray. Or,
you did not set the paper guides in the
tray to the indicators for the paper
size you are using.
1 Check that the paper size you
choose matches the size of paper
in the tray.
(See Paper Size on page 27.)
2 Make sure you loaded the paper
in a Portrait position, by setting
the paper guides at the indicators
for your paper size. (See Loading
paper and other print media
on page 19.)
3 After you have checked the paper
size and the paper position, press
OK on the Touchscreen.
If you are printing from your
computer, make sure the paper size
you choose in the printer driver
matches the size of paper in the tray.
(See Software and Network User’s
Guide.)
Error Message Cause Action
Troubleshooting
103
B
Error animations B
Error animations display step-by-step
instructions when paper gets jammed. You
can read the steps at your own pace by
pressing c to see the next step and d to go
back a step.
Transferring your faxes or Fax
Journal report B
If the Touchscreen shows:
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
Unable to Scan XX
We recommend transferring your faxes to
another fax machine or to your PC. (See
Transferring faxes to another fax machine
on page 103 or Transferring faxes to your PC
on page 103.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring the Fax Journal
report to another fax machine on page 104.)
Transferring faxes to another fax
machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
a Press to temporarily interrupt the
error.
b Press (Settings).
c Press All Settings.
d Press a or b to display Service.
e Press Service.
f Press Data Transfer.
g Press Fax Transfer.
h Do one of the following:
If the Touchscreen shows No Data,
there are no faxes left in the
machine's memory.
Press Close, and then press .
Enter the fax number to which faxes
will be forwarded.
i Press Fax Start.
Transferring faxes to your PC B
You can transfer the faxes from your
machine's memory to your PC.
a Press to temporarily interrupt the
error.
b Make sure you have installed
MFL-Pro Suite on your PC, and then
turn on PC-FAX Receiving on the PC.
Do one of the following:
(Windows
®
XP, Windows Vista
®
and
Windows
®
7)
From (Start), select All Programs,
Brother, MFC-XXXX,
PC-FAX Receiving, and select
Receive. (where XXXX is your model
name.)
(Windows
®
8)
Click (Brother Utilities), and then
click the drop-down list and select your
model name (if not already selected).
Click PC-FAX Receive in the left
navigation bar, and then click Receive.
104
c Make sure you have set PC-Fax
Receive on the machine.
(See Advanced User’s Guide: PC-Fax
Receive (Windows
®
).)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
Touchscreen will ask if you want to
transfer the faxes to your PC.
d Do one of the following:
To transfer all faxes to your PC,
press Yes. If Fax Preview
1
is set to
Off, you will be asked if you want to
also turn on the backup print option.
1
MFC-J870DW only
To exit and leave the faxes in the
memory, press No.
e Press .
Transferring the Fax Journal report to
another fax machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
a Press to temporarily interrupt the
error.
b Press (Settings).
c Press All Settings.
d Press a or b to display Service.
e Press Service.
f Press Data Transfer.
g Press Report Transfer.
h Enter the fax number to which the Fax
Journal report will be forwarded.
i Press Fax Start.
Document jam B
Documents can jam in the ADF unit if they are
not inserted or fed correctly, or if they are too
long. Follow the steps to clear a document
jam.
Document is jammed in the top of the
ADF unit
B
a Take out any paper from the ADF that is
not jammed.
b Open the ADF cover.
c Remove the jammed document by
pulling it upward.
1 ADF cover
d Close the ADF cover.
e Press .
IMPORTANT
To avoid document jams, close the ADF
cover correctly by pushing it gently in the
centre.
1
Troubleshooting
105
B
Document is jammed inside the ADF
unit
B
a Take any paper that is not jammed out
of the ADF.
b Lift the document cover.
c Pull the jammed document out to the
left.
1 document cover
d Close the document cover.
e Press .
Removing small documents jammed
in the ADF
B
a Lift the document cover.
b Insert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
1 document cover
c Close the document cover.
d Press .
1
1
106
Printer jam or paper jam
(MFC-J650DW) B
Locate and remove the jammed paper by
following these steps.
a Unplug the machine from the electrical
socket.
IMPORTANT
After 24 hours of a power failure, the faxes
stored in the memory will be lost.
Before you unplug the machine from the
power source, you can transfer your faxes
that are stored in the memory to your PC
or another fax machine so you will not lose
any important messages. (See
Transferring your faxes or Fax Journal
report on page 103.)
b Pull the paper tray (1) completely out of
the machine.
c Pull the two green levers inside the
machine towards you to remove the
jammed paper.
If the Touchscreen shows
Paper Jam [Rear], go to step g.
d Pull out the jammed paper (1).
1
1
Troubleshooting
107
B
e Lift the Jam Clear Flap, and remove the
jammed paper.
f Make sure you look carefully inside the
machine above and below the Jam
Clear Flap for any pieces of paper.
With the tray removed, do one of the
following:
If the Touchscreen shows
Paper Jam [Front], go to
step j.
If the Touchscreen shows
Paper Jam [Front,Rear], go to
step g.
g Open the Jam Clear Cover (1) at the
back of the machine.
h Pull the jammed paper out of the
machine.
i Close the Jam Clear Cover.
Make sure the cover is closed correctly.
1
108
j Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover (1) into the open position.
Move the print head (if necessary) to
take out any paper remaining in this
area. Make sure that jammed paper is
not left in the corners of the machine (2)
and (3).
IMPORTANT
• DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
• If the print head is in the right corner as
shown in the illustration, you cannot move
it. Re-connect the power cord. Hold down
until the print head moves to the
centre. Then unplug the machine from the
power source and take out the paper.
• If ink gets onto your skin, immediately
wash with soap and plenty of water.
k Make sure you look carefully inside the
machine (1) for any pieces of paper.
1
2
3
1
1
Troubleshooting
109
B
l Put the paper tray firmly back in the
machine.
m Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
the scanner cover closes.
n While holding the paper tray in place,
pull out the paper support until it locks in
the open position, and then unfold the
paper support flap. Make sure you pull
out the paper support until it locks into
place.
o Re-connect the power cord.
NOTE
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 109.)
Additional paper jam clear operationsB
a Unplug the machine from the electrical
socket.
b Pull the paper tray (1) completely out of
the machine.
33
1
2
1
110
c Pull the two green levers inside the
machine towards you to remove the
jammed paper.
d Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
e Prepare one sheet of thick A4 or letter
sized paper, such as glossy paper, and
insert it deep into the machine as shown
in the illustration.
Troubleshooting
111
B
f If the thick paper is pushing any jammed
paper out, remove the jammed paper.
IMPORTANT
DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
g Pull the thick paper out of the machine.
h Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
the scanner cover closes.
i Put the paper tray firmly back in the
machine.
j Re-connect the power cord.
1
2
3
1
112
Printer jam or paper jam
(MFC-J870DW) B
Locate and remove the jammed paper by
following these steps.
a Unplug the machine from the electrical
socket.
b Pull the paper tray (1) completely out of
the machine.
c Push and pull down the Disc Guide (1).
Pull the Disc Guide towards you to open
it (2).
If the Touchscreen shows
Paper Jam [Rear], go to step g.
d Pull out the jammed paper (1).
e Lift the Jam Clear Flap, and remove the
jammed paper.
1
2
1
1
Troubleshooting
113
B
f Make sure you look carefully inside the
machine above and below the Jam
Clear Flap for any pieces of paper.
With the tray removed, do one of the
following:
If the Touchscreen shows
Paper Jam [Front], go to
step j.
If the Touchscreen shows
Paper Jam [Front,Rear], go to
step g.
g Open the Jam Clear Cover (1) at the
back of the machine.
h Pull the jammed paper out of the
machine.
i Close the Jam Clear Cover.
Make sure the cover is closed
completely.
1
114
j Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover (1) into the open position.
Move the print head (if necessary) to
take out any paper remaining in this
area. Make sure that jammed paper is
not left in the corners of the machine (2)
and (3).
IMPORTANT
• DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
• If the print head is in the right corner as
shown in the illustration, you cannot move
it. Re-connect the power cord. Hold down
until the print head moves to the
centre. Then unplug the machine from the
power source and take out the paper.
• If ink gets onto your skin, immediately
wash with soap and plenty of water.
k Make sure you look carefully inside the
Disc Guide for any pieces of paper.
1
2
3
1
Troubleshooting
115
B
l Close the Disc Guide.
m Put the paper tray firmly back in the
machine.
n Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
the scanner cover closes.
o While holding the paper tray in place,
pull out the paper support until it locks in
the open position, and then unfold the
paper support flap. Make sure you pull
out the paper support until it locks into
place.
p Re-connect the power cord.
NOTE
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 116.)
3
3
1
2
116
Additional paper jam clear operationsB
a Unplug the machine from the electrical
socket.
b Open the document cover and remove
the Disc Tray.
c Close the document cover.
d Pull the paper tray (1) completely out of
the machine.
e Push and pull down the Disc Guide (1).
Pull the Disc Guide towards you to open
it (2).
f Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
1
2
1
Troubleshooting
117
B
g Insert the Disc Tray into the Disc Guide
past the triangular mark as shown in the
illustration.
h If the Disc Tray is pushing any jammed
paper out, remove the paper.
IMPORTANT
DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
i Push the Disc Tray forward from the
inside of the machine as shown in the
illustration, and remove the Disc Tray.
1
118
j Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
the scanner cover closes.
k Close the Disc Guide.
l Put the paper tray firmly back in the
machine.
m Open the document cover and store the
Disc tray in it.
n Close the document cover.
o Re-connect the power cord.
33
1
2
Troubleshooting
119
B
Disc Jam (MFC-J870DW) B
Take out the Disc Tray depending on where
the disc is jammed in the machine.
Disc Tray is jammed at the front of the
machine
B
If the Touchscreen shows
Disc Jam [Front], follow these steps:
a Unplug the machine from the electrical
socket.
b Remove the Disc Tray from the Disc
Guide.
c Close the Disc Guide.
d Re-connect the power cord.
Disc Tray is jammed at the back of the
machine
B
If the Touchscreen shows
Disc Jam [Rear], follow these steps:
a Unplug the machine from the electrical
socket.
b Make sure there is enough space
behind the machine for removing the
Disc Tray.
c Place both hands under the plastic tabs
on both sides of the machine and lift the
scanner cover to the open position.
120
d Gently push the Disc Tray toward the
back of the machine.
e Remove the Disc Tray from the back of
the machine.
f Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
the scanner cover closes.
g Close the Disc Guide.
h Re-connect the power cord.
33
1
2
Troubleshooting
121
B
If you are having difficulty with your machine B
NOTE
• For technical help, you must contact Brother customer support.
• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Printing Difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the Touchscreen is showing an error message.
(See Error and maintenance messages on page 91.)
Make sure that the machine is online.
(Windows
®
XP and Windows Server
®
2003)
Click Start/Printers and Faxes. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name). If the printer is offline, it will show Use Printer Online.
Select this option to enable the printer.
(Windows Vista
®
and Windows Server
®
2008)
Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is
offline, it will show Use Printer Online. Select this option to enable the printer.
(Windows
®
7 and Windows Server
®
2008 R2)
Click /Devices and Printers. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name) and choose Seewhat’sprinting. Click Printer and
make sure that Use Printer Offline is unchecked.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and
select Seewhat’sprinting. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
selected.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 82.)
122
No printout.
(continued)
The document will not print if the old, unprinted data remains in the printer driver
spooler. Open the printer icon, and then delete all the data. Your printer icon can
be found in the following way:
(Windows
®
XP and Windows Server
®
2003)
Click Start/Printers and Faxes.
(Windows Vista
®
and Windows Server
®
2008)
Click /Control Panel/Hardware and Sound/Printers.
(Windows
®
7 and Windows Server
®
2008 R2)
Click /Devices and Printers/Printers and Faxes.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings/Control Panel/Hardware and Sound (Hardware)
group/View devices and printers/Printers.
(Mac OS X v10.6.8)
Click System Preferences/Print & Fax.
(OS X v10.7.x, 10.8.x)
Click System Preferences/Print & Scan.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Unprintable area on page 26.)
Cannot perform “Page Layout”
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:
(Windows
®
)
Click Colour Settings on the Advanced tab, and make sure you uncheck
Colour Enhancement.
(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
uncheck Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
(See Software and Network User’s Guide.)
Colour Enhancement is not
working correctly.
If the image data is not full colour in your application (such as 256 colour), Colour
Enhancement will not work. Use at least 24 bit colour data with the Colour
Enhancement feature.
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution.
(See Software and Network User’s Guide.)
Printing Difficulties (continued)
Difficulty Suggestions
Troubleshooting
123
B
Print Quality Difficulties
Difficulty Suggestions
Poor print quality. Check the print quality. (See Checking the print quality on page 86.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type on page 27.)
(See Software and Network User’s Guide.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 28.)
The recommended environment for your machine is between 20 C to 33 C.
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 86.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 28.)
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 86.)
Make sure you are using Brother Original Innobella™ ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment on page 87.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly. (See Loading paper and other print media on page 19.)
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top centre of
the printed page.
Make sure the paper is not too thick or curled.
(See Acceptable paper and other print media on page 28.)
124
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media on page 28.) Don't handle the paper until the ink is
dry.
Make sure the print side is face down in the paper tray.
Make sure you are using Brother Original Innobella™ ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.
Ink is smudged or wet when using
glossy photo paper.
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Paper Type on page 27.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:
Cleaning the machine’s printer platen.)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 19.)
Make sure the paper feed rollers are not dirty with ink.
(See Advanced User’s Guide: Cleaning the paper feed rollers.)
The machine prints dense lines on
the page.
(Windows
®
)
Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled.
(Windows
®
)
In the printer driver Advanced tab, click Colour Settings and uncheck
Bi-Directional Printing.
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options and uncheck Bi-Directional Printing.
Make sure you are using Brother Original Innobella™ ink.
Paper Handling Difficulties
Difficulties Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the Touchscreen shows the Paper Jam message and you still have a problem,
see Error and maintenance messages on page 91.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Print Quality Difficulties (continued)
Difficulty Suggestions
Troubleshooting
125
B
Machine feeds multiple pages. Do the following:
(See Loading paper and other print media on page 19.)
Make sure the paper is loaded correctly in the paper tray.
Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly.
(MFC-J650DW)
Printer jam or paper jam (MFC-J650DW) on page 106
(MFC-J870DW)
Printer jam or paper jam (MFC-J870DW) on page 112
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)
There is a paper jam. See Printer jam or paper jam (MFC-J650DW) on page 106 or Printer jam or paper
jam (MFC-J870DW) on page 112. Make sure the paper guides are set to the
correct paper size.
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine by following the steps in each
section below:
(MFC-J650DW)
Additional paper jam clear operations on page 109
(MFC-J870DW)
Additional paper jam clear operations on page 116
The paper jams when you use
2-sided copy or 2-sided print.
Use one of the jam prevention settings, 2-sided 1 or 2-sided 2.
For copying
(See Advanced User’s Guide: 2-sided copying.)
For printing
(See Software and Network User’s Guide.)
If paper jams occur often during 2-sided copying or 2-sided printing, the paper
feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced
User’s Guide: Cleaning the paper feed rollers.)
Paper Handling Difficulties (continued)
Difficulties Suggestions
126
Printing Received Faxes
Difficulty Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Left and right margins are cut off or
a single page is printed on two
pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size on page 27.)
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
Received colour fax prints only in
monochrome.
Replace the colour ink cartridges that have reached the end of their life, and then
ask the other person to send the colour fax again.
(See Replacing the ink cartridges on page 82.)
Telephone Line or Connections
Difficulty Suggestions
Dialling does not work.
(No dial tone)
Check the line cord connections.
Change the Tone/Pulse setting.
(See Quick Setup Guide.)
If there is no dial tone, connect a known-working telephone and telephone line
cord to the socket. Then lift the external telephone's handset and listen for a dial
tone. If there is still no dial tone, ask your telephone company to check the line
and/or wall socket.
The machine does not answer
when called.
Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the Receive Mode on page 39.) Check for a dial tone. If possible, call
your machine to hear it answer. If there is still no answer, check the telephone line
cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Troubleshooting
127
B
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine. If you
subscribe to DSL or VoIP services, contact your service provider for connection
instructions. To lower the modem speed and turn off ECM (error correction mode),
see Telephone line interference / VoIP on page 133.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Choose the Receive Mode on page 39.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, select Fax Only mode.
If your Brother machine shares a line with an external answering machine, select
External TAD mode. In External TAD mode, your Brother machine will
automatically receive incoming faxes and voice callers will be able to leave a
message on your answering machine.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel
mode, your Brother machine will automatically receive faxes and produce a fast
double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer incoming faxes,
select Manual mode. In Manual mode, you must answer every incoming call and
activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the Ring Delay setting:
If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay
to 1 ring. (See Ring Delay on page 42.)
If the Receive Mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating correctly.
Remember to reset your Ring Delay or answering machine setting back to
your original setting. If receiving problems recur after resetting the Ring Delay,
then a person, device, or subscriber service is answering the fax call before
the machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
128
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See Connecting an external TAD (telephone answering device)
on page 50.)
1 Connect the external TAD as shown in the illustration on page 50.
2 Set your answering machine to answer in one or two rings.
3 Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Remote Activation Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l 51 and Start to send a fax.”
4 Set your answering machine to answer calls.
5 Set your Brother machine’s Receive Mode to External TAD. (See Choose
the Receive Mode on page 39.)
Make sure your Brother machine’s Fax Detect feature is turned On. Fax Detect is
a feature that allows you to receive a fax even if you have answered the call on an
external or extension telephone. (See Fax Detect on page 43.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference / VoIP on page 133.)
If you connect your machine to a PBX or ISDN line, set the menu setting of
Telephone Line Type to your telephone line type. (See Setting the Telephone Line
Type on page 48.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket inside the machine.
Print the Transmission Verification Report and check for an error. (See Advanced
User’s Guide: Reports.)
Ask the other party to check that the receiving machine has paper.
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is poor, clean the scanner. (See
Cleaning the scanner glass on page 85.)
Receiving Faxes (continued)
Difficulty Suggestions
Troubleshooting
129
B
Transmission Verification Report
says “RESULT:ERROR”.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get “RESULT:ERROR” on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (See Advanced User’s Guide: Turning off
Memory Receive operations.), print fax messages from the machine’s memory
(See Advanced User’s Guide: Printing a fax from the memory.), or cancel a
Delayed Fax or Polling Job. (See Cancelling a fax in progress on page 37.)
(See Advanced User’s Guide: Checking and cancelling waiting jobs.) If the
problem continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoIP).
(See Telephone line interference / VoIP on page 133.)
If you connect your machine to PBX or ISDN, set the menu setting of Telephone
Line Type to your telephone line type. (See Setting the Telephone Line Type
on page 48.)
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 85.)
Handling Incoming Calls
Difficulty Suggestions
The machine “hears” a voice as a
CNG Tone.
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing .
Try avoiding this problem by turning Fax Detect to Off.
(See Fax Detect on page 43.)
Sending a fax call to the machine. If you answered on an extension or external telephone, press your Remote
Activation Code (the factory default is l 51). If you answered on an external
telephone, press Fax Start, and then press Receive to receive the fax. When
your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an
answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example: If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode)
feature should help overcome this problem. This condition is related to the
telephone system industry and is common to all devices that send and receive
information on a single, shared line with custom features. If avoiding a slight
interruption is crucial to your business, we recommend using a separate
telephone line with no custom features.
Sending Faxes (continued)
Difficulty Suggestions
130
Copying Difficulties
Difficulty Suggestions
Vertical black lines or streaks
appear in copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, white bar and white plastic above
them. (See Cleaning the scanner glass on page 85.)
Poor copy results when using the
ADF.
Try using the scanner glass. (See Using the scanner glass on page 32.)
Fit to Page does not work correctly. Make sure your source document is not skewed.
Reposition the document and try again.
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
You can also scan documents using the ICA Scanner Driver. (See Software and
Network User’s Guide.)
OCR does not work. Try increasing the scanner resolution.
(Macintosh)
Presto! PageManager must be downloaded and installed before use.
For more information, see Accessing Brother Support (Macintosh) on page 5.
Poor scanning results when using
the ADF.
Vertical black lines appear in
the scanned data.
Clean the white bar in the ADF and the glass strip underneath it.
(See Cleaning the scanner glass on page 85.)
Try using the scanner glass. (See Using the scanner glass on page 32.)
PhotoCapture Center™ Difficulties
Difficulty Suggestions
Removable Disk does not work
correctly.
1 Take out the memory card or USB Flash drive and put it back in again.
2 If you have tried “Eject” from within Windows
®
, take out the memory card or
USB Flash drive before you continue.
3 If an error message appears when you try to eject the memory card or USB
Flash drive, it means the card is being accessed. Wait a while, and then try
again.
4 If all of the above do not work, turn off your PC and machine, and then turn
them on again.
Cannot access Removable Disk
from the computer.
Make sure that you have correctly inserted the memory card or USB Flash drive.
Part of my photo is missing when
printed.
Make sure that Borderless printing and Cropping are turned off. (See Advanced
User’s Guide: Borderless printing and Cropping.)
Troubleshooting
131
B
Software Difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the Touchscreen.
Network Difficulties
Difficulty Suggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode.
Print a Network Configuration Report (See Advanced User’s Guide: Reports.) and
check the current Network settings printed in this list.
(MFC-J870DW) Reconnect the LAN cable to the hub to verify that the cabling and
network connections are good. If possible, try connecting the machine to a
different port on your hub using a different cable. If the connections are good, the
machine shows LAN Active for 2 seconds.
If you are using a wireless connection or are having Network problems,
see Software and Network User’s Guide.
The network scanning feature does
not work.
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
(Macintosh)
Select Other from the Model drop-down list in the main screen of ControlCenter2.
In the Device Selector window, make sure Network is selected in
Connection Type, and then click Browse. Reselect your network machine, and
press OK.
The network PC-Fax Receive
feature does not work.
(Windows
®
)
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
In Name: Enter any description, for example Brother PC-FAX Rx.
In Port number: Enter 54926.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
The Brother software cannot be
installed.
(Windows
®
)
Allow network access to the following programs if your security software displays
an alert message during MFL-Pro Suite installation.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it, and then install the Brother software.
132
Cannot connect to wireless
network.
Investigate the problem using the WLAN Report.
Press (Settings), All Settings, and then press a or b to display
Print Reports. Press Print Reports. Press a or b to display
WLAN Report, and then press WLAN Report.
See Software and Network User’s Guide.
Difficulties when entering data
Difficulty Suggestions
The dial pad does not work when
entering numbers or characters.
Use the keyboard on the Touchscreen to enter information.
Network Difficulties (continued)
Difficulty Suggestions
Troubleshooting
133
B
Dial Tone detection B
When you send a fax automatically, by
default your machine will wait for a fixed
amount of time before it starts to dial the
number. By changing the Dial Tone setting to
Detection, you can make your machine
dial as soon as it detects a dial tone. This
setting can save a small amount of time when
sending a fax to many different numbers. If
you change the setting and start having
problems when dialling, you should change it
back to the No Detection setting.
a Press (Settings).
b Press All Settings.
c Press a or b to display
Initial Setup.
d Press Initial Setup.
e Press a or b to display Dial Tone.
f Press Dial Tone.
g Press Detection or No Detection.
h Press .
Telephone line
interference / VoIP B
If you are having problems sending or
receiving a fax due to possible interference
on the telephone line, you can change the
compatibility setting which reduces the
modem speed to minimise errors.
a Press (Settings).
b Press All Settings.
c Press a or b to display
Initial Setup.
d Press Initial Setup.
e Press a or b to display
Compatibility.
f Press Compatibility.
g Press Normal or Basic(for VoIP).
Basic(for VoIP) cuts the
modem speed to 9,600 bps and
turns off colour fax receiving and
ECM, except for colour fax-sending.
Unless interference is a recurring
problem on your telephone line, you
may prefer to use it only when
needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
Basic(for VoIP).
Normal sets the modem speed at
14,400 bps.
h Press .
NOTE
VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.
134
Machine Information B
Checking the serial number B
You can see the machine’s serial number on
the Touchscreen.
a Press (Settings).
b Press All Settings.
c Press a or b to display Machine Info.
d Press Machine Info.
e Press Serial No.
Your machine’s serial number will
appear on the Touchscreen.
f Press .
Checking the firmware
version B
You can see the machine’s firmware version
on the Touchscreen.
a Press (Settings).
b Press All Settings.
c Press a or b to display Machine Info.
d Press Machine Info.
e Press Firmware Version.
f Press Main Version.
Your machine’s firmware version will
appear on the Touchscreen.
g Press .
Reset functions B
The following reset functions are available:
1 Machine Reset
You can reset all the machine’s settings
that you have changed, such as the date
and time, telephone line type and Ring
Delay.
2 Network
You can reset the print server back to its
default factory settings, such as the
password and IP address information.
3 Address Book & Fax
Address Book & Fax resets the following
settings:
Address Book
(Address Book and Setup Groups)
Programmed fax jobs in the memory
(Polled Transmit, Delayed Fax and
Delayed Batch Transmission)
Station ID
(Name and Number)
Remote Fax Options
(Fax Forwarding)
Report settings
(Transmission Verification Report,
Address Book and Fax Journal)
History
(Caller ID history and Outgoing Call)
Faxes in memory
4 All Settings
You can restore all settings to the factory
default.
Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.
Troubleshooting
135
B
NOTE
(MFC-J870DW)
Unplug the interface cable before you
choose Network or All Settings.
How to reset the machine B
a Press (Settings).
b Press All Settings.
c Press a or b to display
Initial Setup.
d Press Initial Setup.
e Press a or b to display Reset.
f Press Reset.
g Press a or b to display the type of reset
you want, and then press it.
h Press Yes to confirm.
i Press Yes for 2 seconds to reboot the
machine.
136
C
Using the Settings
tables
C
Your machine’s Touchscreen LCD is easy to
set up and operate. All you have to do is
press the settings and options you want to set
as they are displayed on the screen.
We have created step-by-step Settings
Tables so you can see at-a-glance all the
available choices for each setting and
feature. You can use these tables to quickly
choose your preferred settings in the
machine.
Settings and features tables C
Settings and features tables
137
C
Settings tables C
The Settings tables will help you understand the settings selections that are found in the
machine's menu. The factory settings are shown in Bold with an asterisk.
(Settings) C
Level1 Level2 Level3 Options Descriptions Page
Ink (See (Ink) on page 169.)
Wi-Fi TCP/IP — — Lets you configure the
TCP/IP protocol.
See .
WLAN Assistant
— — You can configure your
wireless network settings
using the Brother
CD-ROM.
Setup Wizard — — You can manually
configure your print server
for a wireless network.
See .
WPS/AOSS — — You can easily configure
your wireless network
settings using the
one-button push method.
WPS w/ PIN Code
— — You can easily configure
your wireless network
settings using WPS with a
PIN.
See .
WLAN Status — — You can see the current
wireless network status.
MAC Address — — You can see your
machine's MAC address.
Fax Preview
(MFC-J870DW)
——On
Off*
You can view faxes you
receive on the
Touchscreen.
44
(Paper Type)
——Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Sets the type of paper in
the paper tray.
27
(Paper Size)
——A4*
A5
10x15cm
Letter
Sets the size of paper in
the paper tray.
27
See Software and Network User’s Guide.
See Quick Setup Guide.
The default settings are shown in Bold with an asterisk.
138
All Settings C
All Settings — — For more
information, see
All Settings in the
following table.
Configures the detailed
settings.
—
Level1 Level2 Level3 Options Descriptions Page
General Setup Ink Test Print Print Quality
Alignment
Lets you check the print
quality or alignment.
86
87
Cleaning Black
Colour
All
Lets you clean the print
head.
86
Ink Volume — Lets you check the
available ink volume.
See .
Paper Type — Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Sets the type of paper in
the paper tray.
27
Paper Size — A4*
A5
10x15cm
Letter
Sets the size of paper in
the paper tray.
27
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
See Quick Setup Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
139
C
General Setup
(Continued)
Volume Ring Off
Low
Med*
High
Adjusts the ring volume. 17
Beep Off
Low*
Med
High
Adjusts the volume of the
sounds when you press
the Touchscreen or
Touchpanel.
17
Speaker Off
Low
Med*
High
Adjusts the speaker
volume.
18
LCD Settings Backlight Light*
Med
Dark
You can adjust the
brightness of the
Touchscreen backlight.
18
Dim Timer Off
10Secs
20Secs
30Secs*
You can set how long the
Touchscreen backlight
stays on after the last
finger press.
See .
Keyboard
Settings
— QWERTY*
ABC
You can choose the type
of keyboard for the
Touchscreen.
12
Sleep Mode — 1Min
2Mins
3Mins
5Mins*
10Mins
30Mins
60Mins
You can choose how long
the machine will remain
idle before it goes into
Sleep mode.
See .
Shortcut
Settings
Shortcut Name
Edit Shortcut
Name
— You can change the
shortcut name.
16
Delete — Deletes the shortcut. 16
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
140
Fax Setup Receive Receive Mode Fax Only*
Fax/Tel
External TAD
Manual
Choose the Receive
Mode that best suits your
needs.
39
Ring Delay 0
1
2*
3
4
5
6
7
8
(Example for the
U.K.)
Sets the number of rings
before the machine
answers in Fax Only or
Fax/Tel mode.
42
F/T Ring Time 20Secs
30Secs*
40Secs
70Secs
Sets the length of the fast
double-ring time in
Fax/Tel mode.
42
Fax Preview
(MFC-J870DW)
On
Off*
You can view faxes you
receive on the
Touchscreen.
44
Fax Detect On*
Off
Receives fax messages
automatically when you
answer a call and hear fax
tones.
43
Remote Codes Remote Codes
(Options)
On*
Off
Act.Code (l51)
Deact.Code
(#51)
Allows you to answer all
calls at an extension or
external telephone and
use codes to turn the
machine on or off. You
can personalize these
codes.
54
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
141
C
Fax
(Continued)
Setup Receive
(Continued)
Auto Reduction
On*
Off
Cuts the size of incoming
faxes to fit the paper size.
See .
Memory Receive
Off*
Fax Forward
Fax Storage
PC Fax Receive
You can set the machine
to either forward fax
messages, store
incoming faxes in the
memory (so you can
retrieve them while you
are away from your
machine) or send faxes to
your PC.
If you choose Fax Forward
or PC-Fax Receive, you
can turn on the safety
feature Backup Print.
Report Setting
XMIT Report On
On+Image
Off*
Off+Image
Choose the initial setup
for the Transmission
Verification Report.
38
Journal Period Journal Period
Sets the interval for the
automatic printing of the
Fax Journal.
If you have chosen any
other option than Off and
Every 50 Faxes, you
can set the time for the
chosen option.
If you have chosen
Every 7 Days, you can
set the day of the week.
See .
Time
Day
Print Document
— — Prints incoming faxes
stored in the memory.
Remote Access — --- Set your own code for
Remote Retrieval.
Remaining Jobs
— — Check which jobs are in
the memory and cancel
chosen jobs.
Miscellaneous
Memory Security
(MFC-J870DW)
— Prohibits most functions
except receiving faxes
into memory.
TX Lock
(MFC-J650DW)
— Prohibits most functions
except receiving faxes.
BT Call Sign
(U.K. Only)
On
Off*
Use with BT Call Sign.
Caller ID
(U.K. and Ireland
only)
On*
Off
View or print a list of the
last 30 Caller IDs stored in
the memory.
47
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
142
Level1 Level2 Level3 Level4 Options Descriptions Page
Network Wired LAN
(MFC-J870DW)
TCP/IP BOOT Method Auto*
Static
RARP
BOOTP
DHCP
Choose the
BOOT method
that best suits
your needs.
See .
IP Address [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP
address.
Subnet Mask [000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet
mask.
Gateway [000-255].
[000-255].
[000-255].
[000-255]
Enter the
Gateway
address.
Node Name
BRNXXXXXXXXXXXX
Enter the Node
name.
WINS
Configuration
Auto*
Static
Chooses the
WINS
configuration
mode.
WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary WINS
server.
DNS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary DNS
server.
APIPA On*
Off
Automatically
allocates the IP
address from the
link-local
address range.
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/
.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The default settings are shown in Bold with an asterisk.
Settings and features tables
143
C
Network
(Continued)
Wired LAN
(MFC-J870DW)
(Continued)
Ethernet — Auto*
100B-FD
100B-HD
10B-FD
10B-HD
Chooses the
Ethernet link
mode.
See .
Wired Status
—
Active 100B-FD
Active 100B-HD
Active 10B-FD
Active 10B-HD
Inactive
Wired OFF
You can see the
current wired
network status.
MAC Address — — You can see
your machine’s
MAC address.
WLAN TCP/IP BOOT Method Auto*
Static
RARP
BOOTP
DHCP
Chooses the
BOOT method
that best suits
your needs.
IP Address [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP
address.
Subnet Mask [000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet
mask.
Gateway [000-255].
[000-255].
[000-255].
[000-255]
Enter the
Gateway
address.
Node Name
BRWXXXXXXXXXXXX
Enter the Node
name.
WINS
Configuration
Auto*
Static
Chooses the
WINS
configuration
mode.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/
.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The default settings are shown in Bold with an asterisk.
144
Network
(Continued)
WLAN
(Continued)
TCP/IP
(Continued)
WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary WINS
server.
See .
DNS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary DNS
server.
APIPA On*
Off
Automatically
allocates the IP
address from the
link-local
address range.
WLAN Assistant
— — You can
configure your
wireless network
settings using
the Brother
CD-ROM.
Setup Wizard
— — You can
manually
configure your
print server for a
wireless
network.
WPS/AOSS — — You can easily
configure your
wireless network
settings using
the one-button
push method.
WPS w/ PIN
Code
— — You can easily
configure your
wireless network
settings using
WPS with a PIN.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/
.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The default settings are shown in Bold with an asterisk.
Settings and features tables
145
C
Network
(Continued)
WLAN
(Continued)
WLAN Status Status — You can see the
current wireless
network status.
See .
Signal — You can see the
current wireless
network signal
strength.
SSID — You can see the
current SSID.
Comm. Mode — You can see the
current
Communication
Mode.
MAC Address — — You can see
your machine’s
MAC address.
Wi-Fi Direct
(MFC-J870DW)
Push Button — — You can easily
configure your
Wi-Fi Direct™
network settings
using the
one-button push
method.
See .
PIN Code — — You can easily
configure your
Wi-Fi Direct™
network settings
using WPS with
a PIN.
Manual — — You can
manually
configure your
Wi-Fi Direct™
network settings.
Group Owner — On
Off*
Sets your
machine as the
Group Owner.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/
.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The default settings are shown in Bold with an asterisk.
146
Network
(Continued)
Wi-Fi Direct
(MFC-J870DW)
(Continued)
Device
Information
Device Name — You can see the
device name of
your machine.
See .
SSID — Shows SSID of
Group Owner.
When the
machine is not
connected,
Touchscreen
shows
Not Connected
.
IP Address — You can see the
current IP
address of your
machine.
Status
Information
Status G/O Active
(**)
Client Active
Not Connected
Off
** = the number
of devices
You can see the
current Wi-Fi
Direct™ network
status.
Signal Strong
Medium
Weak
None
You can see the
current Wi-Fi
Direct™ network
signal strength.
When your
machine acts as
Group Owner,
the Touchscreen
always shows
Strong.
I/F Enable — On
Off*
Enable or
Disable the Wi-Fi
Direct™
connection.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/
.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The default settings are shown in Bold with an asterisk.
Settings and features tables
147
C
Network
(Continued)
NFC
(MFC-J870DW)
——On*
Off
Enable or
Disable the NFC
function.
For more
information
about the NFC
function, see
How to print and
scan with NFC
(Near Field
Communication)
(MFC-J870DW)
on page 77.
—
Web Connect
Settings
Proxy
Settings
Proxy
Connection
On
Off*
You can change
the Web
connection
settings.
See .
Address —
Port —
User Name —
Password —
Network I/F
(MFC-J870DW)
——Wired LAN*
WLAN
You can choose
the network
connection type.
See .
WLAN Enable
(MFC-J650DW)
——Off*
On
Lets you use the
wireless network
connection.
Network Reset
——Yes
No
Restores all
network settings
back to the
factory default.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/
.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The default settings are shown in Bold with an asterisk.
148
All Settings (continued) C
Level1 Level2 Level3 Options Descriptions Page
Print Reports XMIT Verify — — Prints these lists and
reports.
See .
Address Book ——
Fax Journal ——
User Settings ——
Network
Configuration
——
WLAN Report ——
Caller ID
history
——
Machine Info. Serial No. — — Lets you check the serial
number of your machine.
134
Firmware Version
Main Version — Lets you check the
firmware version of your
machine.
134
Initial Setup Date & Time Date — Sets the date and time on
the screen and in the
headings of the faxes you
send.
88
Time —
Auto Daylight On*
Off
Automatically changes for
Daylight Savings Time.
See .
Station ID Fax
Name
— Enter your name and fax
number to appear on
each page you fax.
See .
Tone/Pulse — Tone*
Pulse
Choose the dialling mode.
Dial Tone — Detection
No Detection*
Turns Dial Tone Detection
on or off.
133
Phone Line Set
— Normal*
PBX
ISDN
Choose the telephone
line type.
48
Compatibility — Normal*
Basic(for VoIP)
Adjusts the modem speed
to help resolve
transmission problems.
133
See Advanced User’s Guide.
See Quick Setup Guide.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
149
C
Initial Setup
(Continued)
Reset Machine Reset Yes
No
You can reset all the
machine’s settings that
you have changed, such
as the date and time,
telephone line type and
Ring Delay.
134
Network Yes
No
Resets the print server
back to its factory default
settings, such as the
password and IP address
information.
Address Book &
Fax
Yes
No
Deletes all stored
Address Book numbers
and faxes, restores the
Station ID, Address Book
List, Transmission
Verification Report and
Fax Journal back to the
factory default settings.
All Settings Yes
No
Resets all the machine’s
settings back to the
factory default.
Disc Print
Alignment
(MFC-J870DW)
— — You can align the print
position.
See .
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
See Quick Setup Guide.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
150
Features tables C
Fax (When Fax Preview is Off.) C
NOTE
Fax Preview is not available for MFC-J650DW.
Level1 Level2 Level3 Options Descriptions Page
Redial (Pause) — — — Redials the last number
called. When you are
entering a fax or
telephone number on the
Touchpanel, Redial
changes to Pause on the
Touchscreen. Press
Pause when you need a
delay while dialling
numbers, such as access
codes and credit card
numbers. You can also
store a pause when you
set up addresses.
56
Tel (R) ———Tel changes to R when
PBX is selected as the
telephone line type. You
can use R to gain access
to an outside line or to
transfer a call to another
extension when
connected to a PBX.
48
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
151
C
Address Book
(Search:)
— — The search will be within
the Address Book.
55
Edit —
Add New Address
Stores Address Book
numbers so you can dial
by pressing
Address Book on the
Touchscreen (and
Apply, then
Fax Start).
58
Setup Groups You can set up Group
numbers for
Broadcasting.
See .
Change You can change Address
Book numbers.
59
Delete You can delete Address
Book numbers.
— Apply — You can send a fax using
the Address Book.
55
Call History Outgoing Call Apply — You can choose a number
from the Outgoing Call
history and then send a
fax to it, add it to the
Address Book, or delete
it.
56
Edit
Add to Address
Book
Delete
Caller ID
history
Apply — You can choose a number
from the Caller ID history
and then send a fax to it,
add it to the Address
Book, or delete it.
57
Edit
Add to Address
Book
Delete
Options
Fax Resolution
— Standard*
Fine
S.Fine
Photo
Sets the resolution for
outgoing faxes.
See .
Contrast — Auto*
Light
Dark
Changes the brightness
of faxes you send.
Broadcasting Add Number Add Number You can send the same
fax message to more than
one fax number.
Add from
Address book
Search in
Address book
Preview
(MFC-J870DW)
— On
Off*
You can preview a fax
message before you send
it.
37
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
152
Options
(Continued)
Colour Setting
— Mono*
Colour
Sets whether faxes are
sent in monochrome or
colour.
36
Delayed Fax Delayed Fax On
Off*
Sets the time of day in
24-hour format that the
delayed faxes will be sent.
See .
Set Time —
Batch TX — On
Off*
Combines delayed faxes
to the same fax number at
the same time of day into
one transmission.
Real Time TX — On
Off*
You can send a fax
without using the
memory.
Polled TX — Standard
Secure
Off*
Sets up the document on
your machine to be
retrieved by another fax
machine.
Polling RX — Standard
Secure
Timer
Off*
Sets up your machine to
poll another fax machine.
Overseas Mode — On
Off*
If you are having difficulty
sending faxes overseas,
set this to On.
Glass Scan Size
— Letter
A4*
Sets the glass scan size
for faxes.
36
Call History Outgoing Call Apply You can choose a number
from the Outgoing Call
history and then send a
fax to it, add it to the
Address Book, or delete
it.
See .
Edit
(Options)
Add to Address
Book
Delete
Caller ID
history
Apply You can choose a number
from the Caller ID history
and then send a fax to it,
add it to the Address
Book, or delete it.
Edit
(Options)
Add to Address
Book
Delete
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
153
C
Fax (When Fax Preview is On.) (MFC-J870DW) C
Options
(Continued)
Address Book
(Search:)
— The search will be within
the Address Book.
55
Edit
Add New Address
You can store Address
Book numbers, so you
can dial by pressing
Address Book on the
Touchscreen (and
Apply, then
Fax Start).
58
Setup Groups You can set up Group
numbers for
Broadcasting.
See .
Change You can change Address
Book numbers.
59
Delete You can delete Address
Book numbers.
— Apply You can send a fax using
the Address Book.
55
Set New Default
— Yes
No
You can save your fax
settings.
See .
Factory Reset — Yes
No
You can restore all
settings back to the
factory default.
Save as Shortcut
— — — Saves the current settings
as a shortcut.
Level1 Level2 Level3 Options Descriptions Page
Sending Faxes (See Fax (When Fax Preview is Off.) on page 150.)
Received Faxes
Print/Delete Print All
(New Faxes)
— Prints the new received
faxes.
46
Print All
(Old Faxes)
— Prints the old received
faxes.
Delete All
(New Faxes)
— Deletes the new received
faxes.
46
Delete All
(Old Faxes)
— Deletes the old received
faxes.
Address Book (See Address Book in Fax (When Fax Preview is Off.) on page 150.)
Call History (See Call History in Fax (When Fax Preview is Off.) on page 150.)
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
154
Copy C
Level1 Level2 Level3 Options Descriptions Page
Options Quality — Fast
Normal*
Best
Choose the Copy
resolution for the next
copy.
See .
Paper Type — Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Choose the paper type
that matches the paper in
the tray.
61
Paper Size — A4*
A5
10x15cm
Letter
Choose the paper size
that matches the paper in
the tray.
62
Enlarge/Reduce
100%* ——
See .
Enlarge
198% 10x15cm
i
A4
186% 10x15cm
i
Letter
141% A5 i A4
You can choose the
enlargement ratio for the
next copy.
Reduce
97% Letter
i
A4
93% A4
i
Letter
83% Legal
i
A4
69% A4 i A5
47% A4
i
10x15cm
You can choose the
reduction ratio for the next
copy.
Fit to Page — Your machine will adjust
the size of the next copy
to the paper size you set.
Custom(25-400%)
— You can choose the
enlargement or reduction
ratio for your type of
document.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
155
C
Options
(Continued)
Density —
Adjusts the density of
copies.
See .
Stack/Sort — Stack*
Sort
You can choose to stack
or sort multiple copies.
Page Layout — Off(1in1)*
2in1(Portrait)
2in1(Landscape)
2in1(ID)
4in1(Portrait)
4in1(Landscape)
Poster(2x1)
Poster(2x2)
Poster(3x3)
You can make N in 1, 2 in
1 ID, or Poster copies.
2-sided Copy Off* — You can choose the
2-sided print settings.
Portrait Long
Edge Flip
—
Landscape Long
Edge Flip
—
Portrait Short
Edge Flip
—
Landscape Short
Edge Flip
—
Advanced Normal*
2-sided 1
2-sided 2
Advanced
Settings
(MFC-J870DW)
— Off*
Ink Save Mode
Thin Paper Copy
Book Copy
Watermark Copy
Remove Background
Colour
You can choose various
copy settings.
Advanced
Settings
(MFC-J650DW)
— Off*
Remove Background
Colour
You can choose
Remove Background
Colour as the copy
settings.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
+2
+1
-1
-2
0
156
Scan C
Options
(Continued)
Set New Default
— Yes
No
You can save your copy
settings.
See .
Factory Reset — Yes
No
You can restore all the
settings back to the
factory default.
Save as Shortcut
— — Saves the current settings
as a shortcut.
Level1 Level2 Level3 Options Descriptions Page
to OCR
(Available after
Presto!
PageManager is
downloaded for
Macintosh users.
See Accessing
Brother Support
(Macintosh)
on page 5.)
PC Select Options (For more
information, see
the Options
on page 158.)
Configure the detailed
settings.
See .
Save as Shortcut
— Saves the current settings
as a shortcut.
to File* PC Select Options (For more
information, see
the Options
on page 159.)
Configure the detailed
settings.
Save as Shortcut
— Saves the current settings
as a shortcut.
to Image PC Select Options (For more
information, see
the Options
on page 159.)
Configure the detailed
settings.
Save as Shortcut
— Saves the current settings
as a shortcut.
to Media
(when a memory
card or USB
Flash drive is
inserted)
— Options (For more
information, see
the Options
on page 160.)
Configure the detailed
settings.
67
Save as Shortcut
— Saves the current settings
as a shortcut.
See .
See Software and Network User’s Guide.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
157
C
to E-mail PC Select Options (For more
information, see
the Options
on page 159.)
Configure the detailed
settings.
See .
Save as Shortcut
— Saves the current settings
as a shortcut.
WS Scan
(Appears when
you install a Web
Services
Scanner, which is
displayed in your
computer’s
Windows
®
Explorer.)
— Scan PC Select You can scan data by
using the Web Services
protocol.
Scan for E-mail
Scan for Fax
Scan for Print
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
158
Options C
(for to OCR)
Level1 Level2 Options Descriptions Page
Options Set with Touch
Panel
Off(Set with
Computer)*
On
If you want to use the
Touchscreen to change the
machine’s settings, choose On.
See .
The settings below will appear when On is selected in
Set with Touch Panel.
Scan Type Colour
Black and White*
You can choose the scan type
for your document.
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
You can choose the scan
resolution for your document.
File Type Text*
HTML
RTF
You can choose the file format
for your document.
Scan Size A4*
A5
10x15cm
Business Card
(90x60mm)
Letter
Legal
You can choose the scan size
for your document.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
159
C
Options C
(for to File, to Image or to E-mail)
Level1 Level2 Options Descriptions Page
Options Set with Touch
Panel
Off(Set with
Computer)*
On
If you want to use the
Touchscreen to change the
machine’s settings, choose On.
See .
The settings below will appear when On is selected in
Set with Touch Panel.
Scan Type Colour*
Black and White
You can choose the scan type
for your document.
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
You can choose the scan
resolution for your document.
File Type (If you choose the
Colour option in the
Scan Type setting)
PDF*
JPEG
(If you choose the
Mono option in the
Scan Type setting)
PDF*
TIFF
You can choose the file format
for your document.
Scan Size A4*
A5
10x15cm
Business Card
(90x60mm)
Letter
Legal
You can choose the scan size
for your document.
Remove Background
Colour
Off*
Low
Medium
High
Changes the amount of
background colour that is
removed.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
160
Options C
(for to Media)
Level1 Level2 Options Descriptions Page
Options Scan Type Colour*
Black and White
You can choose the scan type
for your document.
67
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
Auto
You can choose the scan
resolution for your document.
File Type (If you choose the
Colour option in the
Scan Type setting)
PDF*
JPEG
(If you choose the
Mono option in the
Scan Type setting)
PDF*
TIFF
You can choose the file format
for your document.
Scan Size A4*
A5
10x15cm
Business Card
(90x60mm)
Letter
Legal
You can choose the scan size
for your document.
Scan Long Paper On
Off*
You can scan a long document
using the ADF.
File Name — You can rename the file.
Auto Crop
(MFC-J870DW)
On
Off*
Scan multiple documents
placed on the scanner glass to
a memory card or USB Flash
drive one at a time.
67
See .
Remove Background
Colour
Off*
Low
Medium
High
Change the amount of
background colour that is
removed.
67
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
161
C
Photo C
Options
(Continued)
Set New Default Yes
No
You can save your scan
settings as the default settings.
See .
Factory Reset Yes
No
You can restore all settings to
the original factory default
settings.
Level1 Level2 Level3 Options Descriptions Page
Index Print Print Index
Sheet
Print Settings
For more
information, see
the Print Settings
on page 165.
You can print a thumbnail
page.
See .
Print Photos
Print Settings
For more
information, see
the Print Settings
on page 163.
You can print an
individual image.
View Photos* OK
Print Settings
For more
information, see
the Print Settings
on page 163.
You can adjust your
photos with the options.
66
Print All — — You can print all photos in
your memory card or
USB Flash drive.
Enhance Photos
(MFC-J870DW)
Enhance Auto Correct
Print Settings
(For more
information, see
the Print Settings
on page 163.)
You can adjust your
photos with these
settings.
See .
Enhance Skin
Enhance Scenery
Remove Red-Eye
Night Scene
Fill Light
Whiteboard
Monochrome
Sepia
Auto Correct &
Remove Red-Eye
Crop
Print Settings
For more
information, see
the Print Settings
on page 163.
You can crop your photo
and print a part of the
image.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
162
ID Photo Print Select a Photo
Select ID
Photo Size
(Options)
25x36mm
35x45mm
36x51mm
45x45mm
45x55mm
35x48mm
50x70mm
(2x2.75in)
2x2inch
Print Settings
(For more
information, see
the Print Settings
on page 165.)
You can print ID photos
for your resume, passport
and so on.
See .
Slide Show Show Each
Photo for
3Secs*
10Secs
30Secs
1Min
5Mins
— Sets the time each photo
in the Slide Show is
shown before the
machine switches to the
next photo.
Start — — The machine starts a
Slide Show of your
photos.
You can choose a photo
during the Slide Show
and change the print
settings. (For more
information, see the
Print Settings
on page 163.)
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
163
C
Print Settings C
(for View Photos, Print Photos, Enhance Photos or Slide Show)
Option1 Option2 Option3 Option4 Descriptions Page
Print Quality
(Not available for
DPOF printing.)
Normal
Photo*
— — Choose the print quality.
See .
Paper Type Plain Paper
Inkjet Paper
Brother BP71
Other Glossy*
— — Choose the paper type.
Paper Size 10x15cm*
13x18cm
A4
Letter
— — Choose the paper size.
(When A4 or
Letter is chosen)
Print Size
8x10cm
9x13cm
10x15cm
13x18cm
15x20cm
Max. Size*
— — Choose the print size if
you are using A4 or Letter
size paper.
Auto Correct
(MFC-J870DW)
(Does not appear
when DPOF Print
is chosen.)
(View Photos
and
Slide Show
only)
On
Off*
— — The machine decides the
appropriate effect for your
photo.
Brightness
(Does not appear
when Enhance is
chosen.)
— — Adjusts the brightness.
Contrast
(Does not appear
when Enhance is
chosen.)
— — Adjusts the contrast.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
+2
+1
-1
-2
0
-2
-1
0
+1
+2
164
Colour Enhance
(Does not appear
when Enhance is
chosen.)
Colour Enhance
(Options)
On
Off*
White Balance
Adjusts the hue of the
white areas.
See .
Sharpness
Enhances the detail of the
image.
Colour Density
Adjusts the total amount
of colour in the image.
Cropping On*
Off
— — Crops the image around
the margin to fit the paper
size or print size. Turn this
feature off if you want to
print whole images or
prevent unwanted
cropping.
Borderless On*
Off
— — Expands the printable
area to fit the edges of the
paper.
Date Print
(Not available for
DPOF printing.)
On
Off*
— — Prints the date on your
photo.
Set New Default
Yes
No
— — Saves your print settings
as the default settings.
Factory Reset Yes
No
— — Restores all the settings
back to the factory
default.
Option1 Option2 Option3 Option4 Descriptions Page
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
+2
+1
-1
-2
0
+2
+1
-1
-2
0
+2
+1
-1
-2
0
Settings and features tables
165
C
Print Settings C
(for Print Index Sheet)
Print Settings C
(for ID Photo Print)
Level1 Level2 Level3 Options Descriptions Page
Paper Type Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
— — Choose the paper type.
See .
Paper Size Letter
A4*
— — Choose the paper size.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
Print Quality Normal
Photo*
— — Choose the print quality.
See .
Paper Type Plain Paper
Inkjet Paper
Brother BP71
Other Glossy*
— — Choose the paper type.
Paper Size 10x15cm*
13x18cm
A4
Letter
— — Choose the paper size.
Photo Enhance
(MFC-J870DW)
Off*
Auto Correct
Remove Red-Eye
Auto Correct &
Remove Red-Eye
— — You can adjust your
photos with these
settings.
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
166
Web C
(Shortcuts) C
Level1 Level2 Level3 Options Descriptions Page
Web Apps — — Lets you connect the
Brother machine to an
Internet service.
Web services may have
been added and/or service
names may have been
changed by the provider
since this document was
published.
See .
SkyDrive
®
——
Box — —
Google Drive™ — —
Evernote
®
——
Dropbox — —
Facebook — —
Picasa Web
Albums™
——
Flickr
®
——
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
Add Shortcut Copy Quality For more
information, see
Options in Copy
on page 154.
You can change the
settings in the Copy
Options.
12
Paper Type
Paper Size
Enlarge/Reduce
Density
Stack/Sort
Page Layout
2-sided Copy
Advanced
Settings
The default settings are shown in Bold with an asterisk.
Settings and features tables
167
C
Add Shortcut
(Continued)
Fax
(Options)
Fax Resolution
Standard*
Fine
S.Fine
Photo
Sets the resolution for
outgoing faxes.
13
Contrast Auto*
Light
Dark
Changes the brightness
of faxes you send.
Broadcasting Add Number
(Options)
Add Number
Add from
Address book
Search in
Address book
You can send the same
fax message to more than
one fax number.
Preview
(MFC-J870DW)
On
Off*
You can preview a fax
message before you send
it.
Colour Setting
Mono*
Colour
Sets whether faxes are
sent in monochrome or
colour.
Real Time TX On
Off*
You can send a fax
without using the
memory.
Overseas Mode On
Off*
If you are having difficulty
sending faxes overseas,
set this to On.
Glass Scan Size
Letter
A4*
Adjust the scan area of
the scanner glass to the
size of the document.
Call History Outgoing Call You can choose a number
from the Outgoing Call
history.
Caller ID
history
You can choose a number
from the Caller ID history.
Address Book — You can choose a number
from the Address Book.
Level1 Level2 Level3 Options Descriptions Page
The default settings are shown in Bold with an asterisk.
168
Add Shortcut
(Continued)
Scan to File PC Select You can scan a
monochrome or a colour
document into your
computer.
14
to OCR PC Select You can have your text
document converted to an
editable text file.
to Image PC Select You can scan a colour
picture into your graphics
application.
to Media
(Options)
Scan Type
Resolution
File Type
Scan Size
Scan Long Paper
File Name
Auto Crop
(MFC-J870DW)
Remove Background
Colour
You can scan documents
into a memory card or
USB Flash drive.
to E-mail PC Select You can scan a
monochrome or a colour
document into your E-mail
application.
Web
SkyDrive
®
— Lets you connect the
Brother machine to an
Internet service.
Web services may have
been added and/or
service names may have
been changed by the
provider since this
document was published.
15
Box —
Google Drive™ —
Evernote
®
—
Dropbox —
Facebook —
Picasa Web
Albums™
—
Flickr
®
—
This list appears
when each
Shortcut name is
pressed for 2
seconds.
Edit Shortcut
Name
— — You can change the
shortcut name.
16
Delete — — Deletes the shortcut. 16
Edit/Delete Shortcut Name
Edit Shortcut
Name
— You can change the
shortcut name.
16
Delete — Deletes the shortcut. 16
Level1 Level2 Level3 Options Descriptions Page
The default settings are shown in Bold with an asterisk.
Settings and features tables
169
C
(Ink) C
(Disc) (MFC-J870DW) C
Level1 Level2 Level3 Options Descriptions Page
(Ink)
Test Print — Print Quality
Alignment
Lets you check the print
quality or alignment.
86
87
Cleaning — Black
Colour
All
Lets you clean the print
head.
86
Ink Volume — — Lets you check the
available ink volume.
See .
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
Disc
Copy from Disc
— — You can print on printable
media, including
CD-R/RW, DVD-R/RW
and Blu-ray Disc™.
See .
Copy from Photo
——
Print from Card
——
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
170
(Wi-Fi Setup) C
NOTE
After the Wi-Fi
®
is set up, you cannot change the settings from your Home screen.
Change any settings for the Wi-Fi connection in the Settings screen.
When using memory cards or a USB Flash drive in the correct slot C
Level1 Level2 Level3 Options Descriptions Page
(Wi-Fi Setup)
Setup Wizard — — You can manually
configure your print server
for a wireless network.
See .
Setup with PC — — You can configure the
Wi-Fi settings using a PC.
WPS/AOSS — — You can easily configure
your wireless network
settings using the
one-button push method.
WPS w/ PIN Code
— — You can easily configure
your wireless network
settings using WPS with a
PIN.
See .
See Quick Setup Guide.
See Software and Network User’s Guide.
The default settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
Photo (See Photo on page 161.)
Scan to Media (See to Media on page 156.)
Web (See Web on page 166.)
Disc
(MFC-J870DW)
(See (Disc) (MFC-J870DW) on page 169.)
DPOF — — — Displays the DPOF
setting screen.
See .
See Advanced User’s Guide.
The default settings are shown in Bold with an asterisk.
Settings and features tables
171
C
Entering Text C
When you need to enter text into the machine the keyboard will appear on the Touchscreen.
Press to cycle between letters, numbers and special characters.
NOTE
• To change between lowercase or uppercase, press .
• You can change the keyboard setting of the Touchscreen.
(For more information, see Changing the keyboard setting on page 12.)
Inserting spaces C
To enter a space, press Space. Or, you can press c to move the cursor.
NOTE
The characters that are available may differ depending on your country.
Making corrections C
If you entered an incorrect character and want to change it, press d to move the cursor to highlight
the incorrect character, and then press . Enter the correct character. You can also use the
cursor to go back and insert letters.
Press for each character you want to erase, or press and hold to erase all the characters.
172
D
General D
NOTE
This chapter provides a summary of the machines’ specifications. For additional specifications
visit http://www.brother.com/
.
1
Measured diagonally.
2
Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the
usage environment or part wear.
3
When using ADF, single-sided printing, resolution: standard / document: ISO/IEC 24712 printed pattern.
4
Measured according to IEC 62301 Edition 2.0.
5
Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and
then turn itself off.
Specifications D
Printer Type Inkjet
Print Head Mono:
Colour:
Piezo with 210 nozzles 1
Piezo with 210 nozzles 3
Memory Capacity 128 MB
LCD (Liquid Crystal
Display)
2.7 in. (67.5 mm) TFT Colour Touchscreen LCD
1
and
Touchpanel
Power Source AC 220 to 240V 50/60Hz
Power Consumption
2
(MFC-J650DW)
Copying Mode:
Approx. 18 W
3
Ready Mode:
Approx. 4 W
4
Sleep Mode:
Approx. 1.1 W
4
Off:
Approx. 0.2 W
45
(MFC-J870DW)
Copying Mode:
Approx. 18 W
3
Ready Mode:
Approx. 4 W
4
Sleep Mode:
Approx. 1.3 W
4
Off:
Approx. 0.2 W
45
Specifications
173
D
1
Noise depends on printing conditions.
2
In accordance with ISO9296
3
Office equipment with LWAd>6.30 B(A) is not suitable for use in room where people require high levels of
concentration. Such equipment should be placed in separate rooms because of the noise emission.
Dimension
Weight (MFC-J650DW) 9.2 kg
(MFC-J870DW) 9.5 kg
Noise Level Sound Pressure
Operating:
L
PAm = 50 dB(A) (Maximum)
1
Sound Power
23
Copying: LWAd = 6.14 B(A) (Mono)
L
WAd = 5.96 B(A) (Colour)
Ready: L
WAd = 3.23 B(A) (Mono/Colour)
Temperature Operating:
Best Print Quality:
10 to 35 C
20 to 33 C
Humidity Operating:
Best Print Quality:
20 to 80% (without condensation)
20 to 80% (without condensation)
ADF (automatic
document feeder)
Up to 20 pages
Paper: 80 g/m
2
A4 or Letter size
Document Size ADF Width: 148 mm to 215.9 mm
ADF Length: 148 mm to 355.6 mm
Scanner Glass Width: Max. 215.9 mm
Scanner Glass Length: Max. 297 mm
180 mm
410 mm
374 mm
519 mm
174
Print media D
1
For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.
2
Use only transparency paper recommended for inkjet printing.
3
See Paper type and size for each operation on page 30.
Paper Input
Paper Tray D
Paper type:
Plain Paper, Inkjet Paper (coated paper), Glossy Paper
1
and
Transparency
12
Paper size
3
:
A4, Executive, Letter, A5, A6, Envelopes (Com-10, DL, C5, Monarch),
Photo (10 15 cm), Photo 2L (13 18 cm) and Index Card
(127 203 mm)
Width: 98 mm - 215.9 mm
Length: 148 mm - 297 mm
For more details, see Paper weight, thickness and capacity
on page 30.
Maximum paper tray capacity:
Approx. 100 sheets of 80 g/m
2
plain paper
Photo Paper Tray
Paper type:
Plain Paper, Inkjet Paper (coated paper) and Glossy Paper
1
Paper size:
Photo (10 15 cm) and Photo L (89 127 mm)
Width: 89 mm - 102 mm
Length: 127 mm - 152 mm
Maximum paper tray capacity:
Approx. 20 sheets
Paper Output
Up to 50 sheets of 80 g/m
2
plain paper (face up print delivery to the output
paper tray)
1
Specifications
175
D
Fax D
1
“Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.
Compatibility ITU-T Group 3
Modem Speed Automatic Fallback
14,400 bps
Scanning Width ADF: 208 mm (A4)
Scanner Glass: 204 mm (A4)
Printing Width 204 mm (A4)
Greyscale Monochrome: 8 bit (256 levels)
Colour: 24 bit (8 bit per colour/ 256 levels)
Resolution Standard
203 98 dpi (Mono)
203 196 dpi (Colour)
Fine
203 196 dpi (Mono/Colour)
Superfine
203 392 dpi (Mono)
Photo
203 196 dpi (Mono)
Address Book 100 names 2 numbers
Groups Up to 6
Broadcasting 250 (200 Address Book/50 Manual Dial)
Automatic Redial 3 times at 5 minute intervals
Memory Transmission
Up to 200
1
pages
Out of Paper Reception
Up to 200
1
pages
176
Copy D
1
When copying on A4 size paper.
Colour/Monochrome Yes/Yes
Copy Width
204 mm
1
Multiple Copies Stacks/Sorts up to 99 pages
Enlarge/Reduce 25% to 400% (in increments of 1%)
Resolution Prints up to 1200 2400 dpi
2-sided Yes
Paper type:
Plain paper
Paper size:
A4, Letter, A5
Specifications
177
D
PhotoCapture Center™ D
1
Memory cards, adapters and USB Flash drive are not included.
2
USB 2.0 Standard
USB Mass Storage standard up to 64 GB
Support format: FAT12/FAT16/FAT32/exFAT
3
Progressive JPEG format is not supported.
4
Motion JPEG only
5
See Paper type and size for each operation on page 30.
Compatible Media
1
Memory Stick Duo™ (16 MB - 128 MB)
Memory Stick PRO Duo™ (256 MB - 32 GB)
Memory Stick Micro™ (M2™) with Adapter (256 MB - 32 GB)
MultiMedia Card (32 MB - 2 GB)
MultiMedia Card plus (128 MB - 4 GB)
MultiMedia Card mobile with Adapter (64 MB - 1 GB)
SD Memory Card (16 MB - 2 GB)
miniSD with Adapter (16 MB - 2 GB)
microSD with Adapter (16 MB - 2 GB)
SDHC Memory Card (4 GB - 32 GB)
miniSDHC with Adapter (4 GB - 32 GB)
microSDHC with Adapter (4 GB - 32 GB)
SDXC Memory Card (48 GB - 128 GB)
USB Flash drive
2
Resolution Up to 1200 6000 dpi
File Extension
(Media Format) DPOF (ver. 1.0, ver. 1.1), Exif DCF (up to ver. 2.1)
(Image Format)
Photo Print: JPEG
3
, AVI
4
, MOV
4
Scan to Media: JPEG, PDF (Colour)
TIFF, PDF (Monochrome)
Number of Files Up to 999 files
(The folder inside memory cards or USB Flash drive is also
counted.)
Folder File must be stored in the 4th folder level of the memory card or
USB Flash drive.
Borderless
A4, Letter, Photo (10 15 cm), Photo 2L (13 18 cm)
5
178
PictBridge D
Compatibility Supports the Camera & Imaging Products Association
PictBridge standard CIPA DC-001.
Visit http://www.cipa.jp/pictbridge/
for more information.
Interface USB direct interface
Specifications
179
D
Scanner D
1
Windows
®
XP in this User’s Guide includes Windows
®
XP Home Edition, Windows
®
XP Professional, and Windows
®
XP Professional x64 Edition.
2
Maximum 1200 1200 dpi scanning when using the WIA Driver for Windows
®
XP, Windows Vista
®
, Windows
®
7 and
Windows
®
8 (resolution up to 19200 19200 dpi can be selected by using the Brother scanner utility).
Colour/Monochrome Yes/Yes
TWAIN Compliant Yes
(Windows
®
XP
1
/Windows Vista
®
/Windows
®
7/Windows
®
8)
(Mac OS X v10.6.8, 10.7.x, 10.8.x)
WIA Compliant Yes
(Windows
®
XP
1
/Windows Vista
®
/Windows
®
7/Windows
®
8)
ICA Compliant Yes (Mac OS X v10.6.8, 10.7.x, 10.8.x)
Colour Depth 30 bit colour Processing (Input)
24 bit colour Processing (Output) / 256 levels per colour
Greyscale 10 bit colour Processing (Input)
8 bit colour Processing (Output) / 256 levels per colour
Resolution
Up to 19200 19200 dpi (interpolated)
2
Up to 1200 2400 dpi (optical) (Scanner Glass)
Up to 1200 600 dpi (optical) (ADF)
Scanning Width and Length (Scanner Glass)
Width: Up to 213.9 mm
Length: Up to 295 mm
(ADF)
Width: Up to 213.9 mm
Length: Up to 353.6 mm
180
Printer D
1
When the Borderless feature is set to On.
2
See Paper type and size for each operation on page 30.
3
When printing on A4 size paper.
4
For detailed specifications visit http://www.brother.com/.
Resolution Up to 1200 6000 dpi
Printing Width
3
204 mm [210 mm (borderless)
1
]
Borderless
2
A4, Letter, A6, Photo (10 15 cm), Photo L
(89 127 mm), Index Card (127 203 mm), Photo 2L
(13 18 cm)
2-sided Paper type:
Plain paper
Paper size:
A4, Letter, A5, Executive
Print Speed
4
Specifications
181
D
Interfaces D
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2
Third party USB ports are not supported.
3
See Network on page 182.
See Software and Network User’s Guide.
USB
12
A USB 2.0 interface cable that is no longer than 2 m.
LAN cable
3
(MFC-J870DW)
Ethernet UTP cable category 5 or greater.
Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode)
IEEE 802.11g/n (Wi-Fi Direct™) (MFC-J870DW)
NFC (MFC-J870DW) Yes
182
Network D
NOTE
For more information about the Network specifications, see Software and Network User’s
Guide.
You can connect your machine to a network for Network Printing, Network Scanning, PC Fax
Send, PC Fax Receive (Windows
®
only), Remote Setup, and access photos from PhotoCapture
Center™
1
. Also included is Brother BRAdmin Light
2
Network Management software.
1
See Computer requirements on page 183.
2
(Windows
®
) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility
version that is available as a download from http://solutions.brother.com/
.
(Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/
.
Wireless Network
Security
SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/AES),
WPA2-PSK (AES)
Wireless Setup
Support Utility
AOSS™ Yes
WPS Yes
Specifications
183
D
Computer requirements D
SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
Computer Platform &
Operating System Version
PC Interface
Processor
Hard Disk Space
to install
USB
2
10/100
Base-TX
(Ethernet)
6
Wireless
802.11b/g/n
For
Drivers
For
Applications
(including
Drivers)
Windows
®
Operating
System
Windows
®
XP
Home
14
Windows
®
XP
Professional
14
Printing
PC Fax
3
Scanning
Removable Disk
(USB or Memory card)
5
Network Media Access (LAN)
5
32bit (x86)
or 64bit
(x64)
processor
150 MB 1 GB
Windows Vista
®14
500 MB 1.3 GB
Windows
®
7
14
Windows
®
8
14
650 MB
Windows Server
®
2003
Windows Server
®
2003 R2
Windows Server
®
2008
N/A Printing 50 MB N/A
Windows Server
®
2008 R2
Windows Server
®
2012
64bit (x64)
processor
Macintosh
Operating
System
Mac OS X v10.6.8
OS X v10.7.x
OS X v10.8.x
Printing
PC Fax (Send)
3
Scanning
Removable Disk
(USB or Memory card)
5
Network Media Access (LAN)
5
Intel
®
Processor
80 MB 550 MB
Conditions:
1
For WIA, 1200 1200 resolution. Brother Scanner Utility
enables to enhance up to 19200 19200 dpi.
2
Third party USB ports are not supported.
3
PC Fax supports black and white only.
4
PaperPort™ 12SE supports Windows
®
XP Home (SP3 or
greater), XP Professional (SP3 or greater), XP
Professional x64 Edition (SP2 or greater), Windows
Vista
®
(SP2 or greater), Windows
®
7 and Windows
®
8.
5
Removable disk and Network Media Access are functions
of PhotoCapture Center™.
6
MFC-J870DW only
For the latest driver updates, visit us at
http://solutions.brother.com/
.
All trademarks, brand and product names are the
property of their respective companies.
184
Consumable items D
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink
Cartridge
The first time you install a set of ink cartridges the machine will use
an amount of ink to fill the ink delivery tubes for high quality
printouts. This process will only happen once. After this process is
complete the cartridges provided with your machine will have a
lower yield than standard cartridges (80%). With all following ink
cartridges you can print the specified number of pages.
Replacement
Consumables
<Standard Yield Black> LC121BK
<Standard Yield Yellow> LC121Y
<Standard Yield Cyan> LC121C
<Standard Yield Magenta> LC121M
Black, Yellow, Cyan and Magenta - Approximately 300 pages
1
<High Yield Black> LC123BK
<High Yield Yellow> LC123Y
<High Yield Cyan> LC123C
<High Yield Magenta> LC123M
Black, Yellow, Cyan and Magenta - Approximately 600 pages
1
1
Approx. cartridge yield is declared in accordance with ISO/IEC 24711.
For more information about the replacement consumables, visit us
at http://www.brother.com/pageyield/
.
What is Innobella™?
Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.
When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.
Index
185
E
E
A
Address Book
changing
...............................................59
deleting
.................................................59
Group dial
changing
............................................59
setting up
..............................................58
using
.....................................................55
ADF (automatic document feeder)
...........31
Answering machine (TAD)
.......................50
connecting
............................................50
Apple Macintosh
See Software and Network User’s Guide.
Automatic
fax receive
............................................39
Fax Detect
.........................................43
B
Brother
CreativeCenter
........................................5
C
Caller ID ...................................................47
Caller ID history
....................................57
Add to Address Book
.........................57
Delete
................................................57
Send a fax
..........................................57
CD/DVD/BD
.............................................79
label print
..............................................78
Cleaning
print head
..............................................86
scanner
.................................................85
Connecting
external TAD (answering machine)
.......50
external telephone
................................52
Consumable items
.................................184
Control panel overview
..............................6
ControlCenter
See Software and Network User’s Guide.
Copy
paper size
............................................. 62
paper type
............................................ 61
Shortcuts
.............................................. 12
using scanner glass
............................. 32
Custom telephone features on a single
line
......................................................... 129
D
Dialling
a pause
................................................ 58
Address Book
....................................... 55
Caller ID history
.................................... 57
manual
................................................. 55
Outgoing Call
....................................... 56
Disc tray
.................................................. 79
Document
loading
............................................ 31, 32
E
Envelopes .......................................... 22, 30
Error messages on Touchscreen
............ 91
B&W 1-sided Print Only
....................... 91
Cannot Detect
...................................... 92
Cannot Print
......................................... 92
Comm. Error
......................................... 92
Cover is Open
...................................... 92
Data Remaining in Memory
.................. 93
Document Jam/too Long
...................... 93
Ink Absorber Full
.................................. 95
Ink Absorber NearFull
.......................... 95
Ink Low
................................................. 95
No Ink Cartridge
................................... 96
No Paper Fed
....................................... 97
Out of Fax Memory
.............................. 98
Out of Memory
..................................... 98
Paper Jam
............................................ 99
Unable to Clean
................................. 101
Unable to Initialize
.............................. 101
Unable to Print
................................... 101
Unable to Scan
................................... 101
Wrong Paper
...................................... 102
Extension telephone, using
............... 53, 54
External telephone, connecting
............... 52
186
F
Fax codes
changing
...............................................54
Remote Activation Code
.......... 43, 52, 54
Remote Deactivation Code
............ 52, 54
using
.....................................................54
Fax Detect
................................................43
Fax, from PC
See Software and Network User’s Guide.
Fax, stand-alone
receiving
................................................39
difficulties
................................ 126, 127
F/T Ring Time, setting
........................42
Fax Detect
..........................................43
Fax Preview
.......................................44
from extension telephone
............ 52, 54
Ring Delay, setting
.............................42
telephone line interference / VoIP
....133
sending
.................................................34
change scanner glass size
.................36
colour fax
...........................................36
difficulties
.........................................128
Fax Preview
.......................................37
Shortcuts
..................................... 12, 13
telephone line interference / VoIP
....133
Transmission Verification Report
.......38
Fax/Tel mode
answering at extension
telephones
..................................... 52, 54
Remote Activation Code
................ 52, 54
Remote Deactivation Code
............ 52, 54
Ring Delay
............................................42
G
Greyscale ...................................... 175, 179
H
Help
Features tables
...................................150
Settings tables
....................................137
Touchscreen messages
......................136
I
Ink cartridges
ink dot counter
...................................... 82
replacing
............................................... 82
Innobella™
............................................ 184
J
Jams
document
............................................ 104
paper
.................................................. 106
L
LCD (Liquid Crystal Display) ............. 6, 136
Brightness
............................................ 18
M
Macintosh
See Software and Network User’s Guide.
Maintenance, routine
replacing ink cartridges
........................ 82
Manual
dialling
.................................................. 55
receive
.................................................. 39
Multi-line connections (PBX)
................... 51
N
Network
Printing
See Software and Network User’s Guide.
Scanning
See Software and Network User’s Guide.
NFC (Near Field Communication)
........... 77
printing
.................................................. 77
scanning
............................................... 77
Nuance™ PaperPort™ 12SE
See Software and Network User’s Guide.
Also see Help in the PaperPort™ 12SE
application.
O
Outgoing Call
Add to Address Book
............................ 56
Delete
................................................... 56
Send a fax
............................................ 56
187
E
P
Paper .............................................. 28, 174
capacity
.................................................30
loading
........................................... 19, 22
loading envelopes
.................................22
loading photo paper
..............................24
printable area
........................................26
size
.......................................................27
size of document
...................................31
type
................................................ 27, 30
Photo and Photo L paper
.........................30
Photo Paper Tray
.....................................24
PhotoCapture Center™
from PC
See Software and Network User’s Guide.
MultiMedia Card
....................................63
Preview photos
.....................................66
Scan to Media
change file name
...............................67
SD Memory Card
..................................63
SDHC Memory Card
.............................63
SDXC Memory Card
.............................63
specifications
......................................177
Presto! PageManager
See Software and Network User’s Guide.
Also see Help in the Presto! PageManager
application.
Print
difficulties
............................................121
paper jams
..........................................106
printable area
........................................26
resolution
............................................180
specifications
......................................180
Printing
on the disc
............................................78
See Software and Network User’s Guide.
R
Receive Mode
External TAD
........................................ 39
Fax Only
............................................... 39
Fax/Tel
................................................. 39
Manual
................................................. 39
Redial/Pause
........................................... 56
Remote Setup
See Software and Network User’s Guide.
Resolution
copy
.................................................... 176
fax
...................................................... 175
print
.................................................... 180
scan
.................................................... 179
Ring Delay, setting
.................................. 42
S
Scan Shortcuts .................................. 12, 14
Scanning
See Software and Network User’s Guide.
Serial Number
how to find ...............See inside front cover
Shortcuts
................................................. 12
adding
............................... 12, 13, 14, 15
changing
............................................... 15
Shortcut name
................................... 16
Copy
..................................................... 12
deleting
................................................. 16
Fax
....................................................... 13
recalling
................................................ 16
Scan
..................................................... 14
Web
...................................................... 15
Sockets
EXT
External telephone
............................ 52
Step-by-step Settings Tables
................ 136
188
T
TAD (telephone answering device),
external
............................................. 39, 50
connecting
.............................................50
Receive Mode
.......................................39
recording OGM
.....................................51
Telephone line
connections
...........................................50
difficulties
............................................126
interference / VoIP
..............................133
multi-line (PBX)
.....................................51
type
.......................................................48
Text, entering
.........................................171
Transferring your faxes or
Fax Journal report
..................................103
Transparencies
.........................28, 30, 174
Troubleshooting
document jam
.....................................104
error messages on Touchscreen
..........91
if you are having difficulty
copying
.............................................130
document jam
..................................104
entering data
....................................132
incoming calls
..................................129
Network
............................................131
paper handling
.................................124
PhotoCapture Center™
...................130
print quality
.......................................123
printing
.............................................121
printing received faxes
.....................126
receiving faxes
.................................127
scanning
...........................................130
software
...........................................131
telephone line or connections
..........126
maintenance messages on
Touchscreen
.........................................91
paper jam
............................................106
U
Unscannable area ....................................33
V
Volume, setting
beeper
...................................................17
ring
........................................................17
speaker
.................................................18
W
Web Shortcuts ................................... 12, 15
Windows
®
See Software and Network User’s Guide.
Wireless Network
See Quick Setup Guide and Software and
Network User’s Guide.
www.brotherearth.com
Visit us on the World Wide Web
http://www.brother.com/
These machines are approved for use in the country of purchase only. Local Brother companies
or their dealers will only support machines purchased in their own countries.
… 14 …

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Andere handleiding(en) van Brother MFC-J650DW

Brother MFC-J650DW Installatiehandleiding - Nederlands - 44 pagina's

Brother MFC-J650DW Gebruiksaanwijzing - Nederlands - 98 pagina's

Brother MFC-J650DW Gebruiksaanwijzing - Nederlands - 207 pagina's

Brother MFC-J650DW Installatiehandleiding - Deutsch - 44 pagina's

Brother MFC-J650DW Gebruiksaanwijzing - Deutsch - 103 pagina's

Brother MFC-J650DW Gebruiksaanwijzing - Deutsch - 199 pagina's

Brother MFC-J650DW Installatiehandleiding - English - 44 pagina's

Brother MFC-J650DW Gebruiksaanwijzing - English - 92 pagina's

Brother MFC-J650DW Gebruiksaanwijzing - Français - 107 pagina's

Brother MFC-J650DW Gebruiksaanwijzing - Français - 219 pagina's

Brother MFC-J650DW Gebruiksaanwijzing - Français - 99 pagina's


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