14
Reference
Troubleshooting
Customer service
To arrange for service, contact your authorized Bose
®
dealer, or
contact Bose directly.
Problem What to do
No sound • Check the volume control.
• Make sure the receiver (or amplifier) is plugged in and
turned on.
• Check all connections (see page 10).
• Make sure the receiver is not on Mute.
• Make sure headphones are not connected to the receiver.
Center or surround
speaker does not
work
• Make sure your receiver has amplified center and surround
channels.
• Be sure your receiver is set properly (see page 12 and
page 13).
• Check the audio source material to be sure it is encoded
for surround sound.
• Check the speaker connections. (see page 10).
• If your surround sound receiver is Pro-Logic, be sure an
RCA stereo cable connects the receiver to a stereo sound
source (TV, VCR, laserdisc, or DSS player).
• If the receiver is connected directly to a stereo television,
make sure that all other program sources (VCR, laserdisc,
or DSS player) are connected to the TV using RCA stereo
cable as well.
• If your surround sound receiver is Dolby Digital, be sure
the sound source (DSS, laserdisc, or DVD player) is con
-
nected directly to your receiver as described in your
receiver owner’s guide.
Center speaker
intermittently shuts
down
• Reduce the volume until that speaker returns to normal
play. Automatic electronic protection circuitry may have
engaged to prevent an overload.
• Check the power rating of your receiver (see “Compatibil-
ity” on page 15).
• Make sure your receiver is set for NORMAL surround
sound mode.
Sound is distorted • Check the speaker cord for damage.
• Reduce the output level from your TV or other components
connected to the receiver.
