en
16
2. Press °C button repeatedly until the
displays CA and on are shown.
3. Press- button to deactivate the
cameras.
The display shows oF, the cameras
are deactivated.
Resetting HomeConnect settings
If the connection process does not work
or you would like to log the refrigerator
on to a different home network (WLAN),
you can reset the HomeConnect settings:
1. Press the super button and the lock/
alarm off button simultaneously to
open the HomeConnect menu.
The display shows Cn.
Note
Press both buttons at exactly the
same time.Button operation is locked
if only the lock/alarm off button is
pressed for a longer period. Press the
lock/alarm off button again until the
lock is deactivated.
2. Press the °C button repeatedly until
the displays rE and oF are shown.
3. Press the + button.
■ The display shows a short
animation and then again oF.
The HomeConnect settings have
been reset.
■ If the display shows Er, start the
reset again or call customer
service.
Customer Service access
If you contact Customer Service, they
can access your appliance and view its
status after you have given your consent.
You need to have your appliance
connected to your home network for this.
Further information about Customer
Service access and its availability in your
country is available under www.home-
connect.com in the Help & Support area.
1. Contact Customer Service.
2. Confirm the start of Customer Service
access in the app.
During Customer Service access the
symbol Ù appears on the control
panel.
3. As soon as Customer Service has
obtained the necessary data, they end
access.
Note
You can interrupt remote diagnosis
early by switching off Customer
Service access in the HomeConnect
app.
Information on data protection
When your Home Connect refrigerator is
connected for the first time to a WLAN
network that is connected to the Internet,
your appliance transmits the following
categories of data to the Home Connect
server (initial registration):
■ Unique appliance identification
(consisting of appliance codes as well
as the MAC address of the installed
Wi-Fi communication module).
■ Security certificate of the Wi-Fi
communication module (to ensure a
secure IT connection).
■ The current software and hardware
version of your domestic appliance.
■ Status of any previous resetting to
factory settings.
This initial registration prepares the
Home Connect functions for use and is
required only when you want to use
Home Connect for the first time.
